[Resolved] Vodafone — Wrong information given by Customer Care Executive

[Resolved] Vodafone — Wrong information given by Customer Care Executive

R Rushin Soni from Dagshai, Himachal Pradesh

Dear Sir/Madam, I had called to customer care of Vodafone (Ahemedabad) to get information for recharging offers on 8pm, 30May 2008. The customer care executive told me that if you recharge with 889Rs. You will get full talk time. I went for this offer and recharged my prepaid account with 889Rs and when I checked my balance it was not fully charged with 889Rs. After that i again called them and asking for the reason. You won't believe they told me the offer is 899Rs not 889Rs. I talked with Mr. Jigar Patel the manager of Vodafone Customer Care department but he didn't come back to me. Everybody is telling me that was my mistake. I insist them to get the call record for my call and let me decide whose mistake it was but they told me there was no call record for you call. I was surprised and Mr Jigar Patel didn't reply as he is Manager of the CCD. I have all the conversation recorded on my mobile phone. Mr Jigar Patel give me this mobile number but if you dialed this mobile number([protected]) you will find what kind of service is Vodafone offer. Happy to help (Vodafone is Happy to make their customer helpless. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

ibin.k vasu

from Mumbai, Maharashtra

i am a customer of vodafone since 6 yrs, first it was bpl, then it was hutch and at last the vodafone.anyhow i am using it for 6 yrs and i am recharging my sim every month for more than thousand rupees.last month from customer care they called me and tell me that my validity is going to be finish by this month and u should immediatly recharge, i told them i am a customer using the sim for 6 yrs and they told me me they will give any particular offer to me and i didnt get any reply after that .i think u will give some wondering offer to me .my number is [protected] and my name is ibin
with regards
ibin

saravanraj m

from Bengaluru, Karnataka

sir
i set a caller tune 1/2 dec '08 but vodafone they send a sms and they changed the callertune by themselves without mu knowledge and they deducted 15 rupees from my account,

i made a complaint aginst this No.[protected] but they r not solving this issue

please do cooperate and get this solve

Complainant7097165

from Lucknow, Uttar Pradesh

Vodafone Number -[protected],Neha Pareek.
H.No.471,Sec-21,Near Anand farms,Gurgaon.

There is a complaint to be lodged regarding the Wrong information given by one of your customer care executive named;Mr. Jagjit.
My total amount generated till date is Rs.1367.
I called up at customer care to stop the services of my number.the number was just 2 month's old when i had a word with your executive.he provided me with some wrong information and the result is that you guys have given me a 2 month's bill for which i am not liable to pay.

1. The executive told me to continue this number just for 1 more month so that i can get back the caution money as it is refunded back in a total of 3 months.
2. He told me that my monthly rental will not be charged rather it would be on the Pro-Rata basis,if incase i use this number for 2 or 3 days.
3 .I asked him to stop the services,therefore i assumed that my number must have been deactivated but the case was not so.

Now,the scene is that i am not liable to pay my last month's bill because your executive is trying to befooled the customer.
although i am ready to pay last to last month's bill which was of 691. but not the previous month's amount of Rs.675.

Therefore,i request you to considerate my case as early you can and take some action regarding the same.
So,waiver of Rs. 675 should be given back to me.

Hope you value the customer and VODAFONE Brand Image too !