[Resolved]  Vodafone — Ill behaviour by employee store incharge

DEAR SIR,

MY VODAFONE NO =[protected] MY UCP NO VA174119 I GIVEN REQUEST TO DOCOMO ON 04/02/2011 THAT TIME I RECIVED SMS FROM VODAFONE YOUR REQUEST FOR MNP REJECTED AND 2ND TIME I GIVEN AGAIN REQUEST FOR MNP TO BSNL ON 15/02/2011 THIS ALSO VODAFONE REJECTED SAME REGAION, I SEND THIS MATTER TO TARI ALSO BUT FROM THERE SIDE NOR ACCTION ON THIS MATTER, TRAI IS GOVT OF INDIA THERE NOT TAKEN ANY ACCTION FOR THIS MATTER MEANS TRAI IS NO VALUE, I SEND LOT OF MAILS TO VODAFONE CC AND NODAL OFFICER FROM 02/02/2011 TILL DATE 16/02/2011 BUT TILL I HAD NOT RECIVED ANY REPPLY FROM VODAFONE AND THERE EXCITVE CALL AND HARESMENT TO ME FOR WHY YOU GIVEN MNP IF YOU WANT LIVE TO VODAFONE YOU PAY THE EXTRA CHARGES AND OTHER CHARGES THE EXTIVE NAME MR. RAVI HE WAS CALL ON THIS NO[protected] ON 15/02/2011 AT 20.15 HOURS, I ASK TO YOU WHY WE PAY EXTRA TO VODAFONE.

MR RAVI HA STELL ME IF YOU GIVE COMPLAINT TO TRAI ARE ANY GOVT OF INDIA NOTHING WILL BE HAPPE NO BODY CAME IN THIS MATTER, THIS IS OUR WHISH HOW MUCH WE WANT TAKE FROM COUSTMERS THIS TYPE OF HARESMENT FROM VODAFONE .


WE VERY SHAME WE GIVEN THE CHANCE TO VODAFONE LANCH N INDIA HUTCH IS VERY GOOD .

I HOPE YOU WAS HELPING ME FOR MNP WE FEELING IF JOIN WITH VODAFONE SO LKE A JAIL.

BEST REGARDS,

SUDEEP GOEL.

[protected]



VodafoneIndia on Feb 17, 2011 Reply - edit - delete - spam
Hi Sudeep,

Thanks for writing in to us with your concern, and for your time on our call. Trust we were able to resolve the issue. Please email us at vodafonecare.[protected]@vodafone.com if you need any assistance. We’re happy to help!

Regards,
Vodafone Customer Care, Andhra Pradesh.




SUDEEP GOEL on Feb 19, 2011 Reply - edit - delete - spam
Dear sir,
I had recived a call from vodafone nodal officer on 17/02/2011 at 14.16 hours from this no [protected], she has tell me thre give response in a day, she promise taken acction the fellow mr ravi and she tell which mail there not given repply but till date i had not recived and call or repply from there side.

whom to we blive the nodal officer also not given the repplys of mails how we believ to vodafone .

there tell every we re happy to help. but is very wrong telling the vodafone.

im not have any words tell for more vodafone, always there give the pain to coustmers.

sudeep goel
[protected]

Hi,

For last more than a month I have not been able to make some local and STD calls from my cell. When dialling these number's I get the message as "Network busy" or "Error in connection". I changed the SIM card, tried making calls by putting the SIM in another cell but no respite...it's still unresolved. Moreover, can't even call vodafone customer number from my cell. The vodafone store rep has not helped me in anyway despite so many follow ups via sms as i can;t make any calls. His name is Hamza ...works in Vodafone store located in Kandivali East, Thakur Village, Mumbai. I am so dissappointed with the services and attitude of vodafone store reps that I am thinking of getting rid of your services. I have even tried writing mails to the Nodal officer and the next level guy for Mumbai however no response so far.

I think i should take this complaint with the Vodafone Head directly.

Sapna
[protected]

Hi, sir before two day vodafone lapec my balance of 30 Rs for caller tone without my any kind of responce .i called ur custmer care exsicatve 5 time but they could not solve my problem .i humble recvest to you please solve my problem. ROHIT BADODIYA [protected]

Dear Mr. Zillah

Cancel my vodafone connection ASAP.

Most terrible useless worst service
especially to their loyal customers.


Customer care department is pathetic
as everyone tries to escalate their call or put us on hold.

Rajesh Kadam


----- Forwarded Message -----
From: Rajesh Kadam <[protected]@yahoo.com>
To: ""Zillah.[protected]@vodafone.com"" <Zillah.[protected]@vodafone.com>; ""j.[protected]@vodafone.com"" <j.[protected]@vodafone.com>
Cc: ""vodafonecare.[protected]@vodafone.com"" <vodafonecare.[protected]@vodafone.com>
Sent: Saturday, April 16, 2011 10:34 AM
Subject: Fw: Most irresponsible & Worst & Pathetic Service

Dear Mr. Zillah

This is my second e- mail and as expected, no one took any kind of action against this. Got a call once from your office on 13th of this month stating that I will receive a call from network department within 24 hrs, but no one even bother to revert back.

Below mentioned is the copy of the transaction which clearly states that I have paid my bill on 12-Apr-2011 10:25:59 PM. Then why the hell my service has been de-activated ??? Can you please answer this question.







Pay Bills - Confirmation

Thank You.
We have received your payment request. Please quote your Transaction Reference Number for any queries for the below payment.The biller will take upto 3-4 working days to update the payment at their end.


Transaction details
Biller Name
: Vodafone Essar Limited
Reference 1
: [protected]
Reference 2
: 1.17410163
Transaction Reference Number
: MHCC[protected]
Transaction Date
: 12-Apr-2011 10:25:59 PM
Transaction Amount
: 1347.00

To pay another bill, please click here

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Trying to get in touch with the customer care executive. Spent more than 30 mins on IVR but again, no one responded back.

It seems that vodafone has gone in a business to loose customer like us. Due to inefficient customer service. I will take up this matter with the higher authorities of vodafone essar HO.

Hope that the issue is immedietly addressed or else I would be compelled to take a strict step further on

Rajesh Kadam
[protected]


----- Forwarded Message -----
From: Rajesh Kadam <[protected]@yahoo.com>
To: Zillah.[protected]@vodafone.com
Sent: Monday, April 11, 2011 3:33 PM
Subject: Most irresponsible & Worst Service

Dear Mr. Zillah
My Name is Rajesh Kadam.
I am the Vodafone customer from past 1 & half years.
My Vodafone Number is [protected] which is a post paid connection.

I would like to draw your kind Attention with some following Points which will state how Vodafone is doing Business & why people loosing their trust in Vodafone ..

1 - Network at my residence is pathetic. The moment I enter in my house, the network completely goes.
2 - I have addressed this to vodafone CSR many times but still the problem is there.
3)When they reqired a connection they will come to us but when we want your service they are not at all bothered about that.
4 Vodaphone customer care is really very lousy. They have bunch of in experienced people out there and they also are not responsiv. My experience has been bad, trust me... dont want to spend too much time and energy here to even narrate this.
5- Security Guard as well as Customer Care Executives in Ghatkopar LBS road branch are so arrogant that they don't even bother to look at you when you are actually talking to them.

I shall wait for a satisfactory answer & prompt action from your side.

Regards,

Rajesh

I agree to the above detailes provided, if vodafone doesn, t respond to customers properly it will loose every body.

Dear Sir,

I Prince kansal prop. Shree balaji Telecom working with your company since January 2010. I have make activations of your company Sim near about 5000 nos.

Now the days DSE of my area of your Company Mr. Santosh Kumar cheating me. He grabbed my scheme of 160 nos.(50 of December 2010 & 110 of March 2011) of Sim and a demo balance of Rs.1410.00 (scheme duration 07/06/2011 to 20/06/2011)which would be given by the company to me. By fraud he took my demo in his possession & abusing me.

This is very serious matters if representatives of your company behaved with retailers like this then not a single counter will activate sim of your company.

If you will not listen me then i will take this matter to the consumer court.

So u r requested to take this matter seriously & please solve my problem as early to bring my demo back with balance & sim claim

Demo No. +91 [protected]
Distributer : Arora telecom, Haibowal, Ludhiana(Pb.)
R.M. : Tarun
D.S.E : Santosh Kumar


With Regards,

Prince Kansal
Prop. Shree Balaji Telecom, Sua Road, Giaspura Ludhiana(Punjab)
Contact No. [protected]

VODAFONE OFFER ...OFFERWHAT A CHEATING...!!.?


I AM RIYAS CHALIL, MY NUMBER[protected] HEREBY INFORM YOU THAT IT IS A CLEAR
EXAMPLE OF CHEATIN CUSTOMERS.VODAFONE OFFERS A LOT TO NEW CUSTOMERS
AND CHEATING THEM..I AM THE VICTIM OF SUCH A ONE.

I CHANGED MY NUMBER FROM IDEA TO VODAFONE BY ATTRACTING OFFERS CAME
FROM VODAFONE.I GOT SOME OFFERS BUT HAVING PROBLEMS. I CONTACTED
VODAFONE MANY TIME AND NEVER GET A FULL SOLUTION. I CONTACTED NODAL
OFFICER ALSO .. THE DAY BY DAY VODAFONE REFUSED OFFERS WHICH THEY
OFFERED..

BY CONTINOUES MAILING AND COMPLAINING, I GOT SOME OF MY OFFERS FOR A
FEW DAYS.BUT IT STOPPED AGAIN..I WENT TO MAIN OFFICF OF VODAFONE AT
CALICUT(Meenakshi Building, Nr Hotel Asma Towers, Mavoor Road, Calicut
- 673004 )MANY TIMES TO SOLVE MY PROBLEM..THEY BEHAVED VERY BADLY.THEY
SHOUTED AND WANTED TO GET OUT WITH ABUSING AND BLAMING WORDS..THEY
SAID TO ME THAT THEY ARE ONLY WORKERS AND THEY COULDNOT SOLVE MY
PROBLEM.

WHAT A RESPONSE...??

WHERE CAN AND HOW CAN I GOT MY OFFERS AND REFUND OF MONEY?

AS A RESPOSIBLE OFFICER, CAN YOU SUGGEST ANY SOLUTION.. ?

I AM NOW THINKING TO POST THIS INFORMATION TO FACEBOOK AND ORKUT COMMUNITY WITH VOCE RECOD O[censored]R EXECUTIVE SAEESH WHICH INFOMING ABOUT THE OFFER AND THE DOCUMENTS I RECEIVED FROM THE VODAFONE. THIS MAY HELP MANY PERSON TO ESCAPE FROM CHEATING OFFERS.

Yours faithfully,
Riyas chalil.
Email: [protected]@gmail.com
[protected]

I am sorry to say that I am very frustrated as a Vodafone user. Without my request or approval, Caller tune has been activated on my number and Rs 30 deducted. Message was sent on 10th Oct at 12:01 pm that caller tune will be activated within 4 hrs & amount will be duducted for that. caller tune was activated within 5-6 mins without my approval. This is a regular case. I am always panicked that money will be deducted anytime without my approval from vodafone. Its really tough to continue with Vodafone services.

I don't want to be on chargeable call with Vodafone customer care for no fault of mine. I also don't want to try for docket number since I really don't have so much tgime following up on such cheating service.

As a renowned company I would expect you to take care of this issue & refund my money at the earliest.

My Name: Sudipa Ghosh
Vodafone Number: [protected]

I am a user of Vodafone services (Number: [protected]). I receive constant phone calls from the customer care requesting me to migrate from my current pre-paid to a post paid connection. This however I am not willing to do.

I received a similar phone call from the number [protected]. The request was similar. As an answer I had asked your customer care official whether it was possible to update somewhere in your system that I am not willing to comply with such offers. (As such calls are repetitive, and my answer to them are always in the negetive). To this simple query, the man became extremely rude and arrogant, asking me what I stood to lose, if I migrated to the suggested scheme. Before I could ask his name, he hung up abruptly.

I received a call from a second executive identifying himself as Sameeran calling from [protected] . When I told him that a complaint was already registered regarding this with the nodal cell, he demanded to know the number of calls that I had received post the lodging of complaint. When I told him that I would not be able to provide him with such a list he disconnected the phone in mid conversation.

I am really sorry to say that your staff is EXTREMELY IMPOLITE AND INCOMPETENT AND SUCH PEOPLE ARE RATHER HARMFUL FOR YOUR PR.

As a customer for over 6 years, this kind of behaviour from the customer care is definitely not solicited. With the current number portability service on offer it is a much better option for any person like me to switch on to another service provider who will respect the wishes of their customers.

Regards,
Suchismita

Vodafone India Dear Sir,



Please advise on below quiries for easy reff.



1) Pls note when distributer come to my shop and i gave to doc proofs of sim conection.After taking proofs they said proofs are not original and not valueable in vodafone .

twa

So Pls tell me wt we do in this situation . Please Advise



2) Also Please clear this matter . When we want to recharge my demo conection with 1100 rupees then DSE sales man said only 3300 rupees avbl. recharge in demo sim and not minimum recharge to 3300 rupees avbl. in vodafone flexi. so pls we want our help for these kind of thing bcs m very cunfused for DSE locomotion.


3) Also Pls note when we discusses with Area Manager of our side ( Mr. Tarun Bhartwaj contact no. is [protected]) for my first Problem then they said pls gone to Head office and proceed your docs when your docs approved then vodafone comp. paid your lost time money 310/- rs after approved docs they paid 310 /- and abuse me and said vodafone comp. have not intrusted to working in future .And then he told us we want said to our prob.anywhere you can not do anything . Please advise.


4) Also Pls note when going to Vodafone ganuan office for my Prob. Purpose minimum 10 times gone to here but they have no solution (officer Contact no.[protected], [protected], [protected])



Pls help me asap and confirm your understanding

we hope you will do the needful . also pls note my demo no. is [protected].



B/Regds



Ravinder
[protected], [protected]

Dear Sir,

I want to bring this into your kind notice that I am Vodafone customer with no [protected] from the past several years. Before 1 ½ month I noticed that I balance is continuously deducting from my account even than when I am not utilizing the services.

I have filed a complain to the Vodafone customer care centre at Begumpeth with the Mr. Tej before 45 days with the assurance that the issue get resolved with in 24 hours and they also advised me to not to recharge your mobile otherwise your amount will keep on deducting. From that day onward I am not able to use any of your service from my cell.

I hope you can understand how difficult it is to manage with cell phone in pocket with out money. Now this is my 5th visit to the Vodafone customer care. Many o[censored]s are suffering with the same problem.

I request you once again to take some action to overcome this problem.

Yours sincerely

Vishal Saran

Vodafone — Poor & Irresponsible attitude & behaviour

I have got two connections of Vodafone and we are it's customer since 1997 when they were Essar . The services then and the services provided today are absolutely un comparable. They have also deputed a RELATION SHIP MANAGER but of no use. Recently I lost my mobile Phone having No.[protected] when I contacted their center for blocking the number and issuing me a Duplicate SIM I had a tough time getting through the process the so called Executive has treated me very shabily. They have a recorded version saying that they will record the conversation for internal quality purpose but all this is false as I forgot the name of their Rude executive and when their so called RM M/s.Sagarika called me on the 9th Dec, 2011 I spoke to her and her senior Mr.Ashish and told them the facts of the conversation I had on thursday the 8th Dec, 2011. Then I received a Duplicate SIM on 10th Dec, 2011 and I was surprised how these people work as I received Two Duplicate SIM's one before Noon and one afternoon..I bought this notice to my RM, Sagarika and also asked her to activate one SIM . She assured me that she will revert back within next five minutes but till now I have not received any call from her. Then in the evening at 6.30 I spoke to one more executive and this time I was particular to note her name which is M/s,Balwinder Kaur who assured me that it will be activated in another 2 hours it did not happen. Then when I called up in the Morning at around 10 a.m. again I spoke to Balwinder Kaur who told me that the activation is in Process and by 12 noon my services will be reinstated, again it did not happen then I called up again and spoke to another executive M/s.Neeta or Meeta I did not get her name but either of the name for sure she told me that it will take another FOUR hours to activate when I pressurised her she assured that it will be done in another one hour and now its past 6.30 in the evening but still the services on my Phone are not activated.
So I feel I should find another good service Provider and use that facility of mobile Portability. I hope I am justified by the action I wish to take that if my current service provider is unable to attend to their Old and Trusted Customers .
My alternate mail id is [protected]@hotmail.com

i m hemant kumar
sir mera pass vodafone ka demo [protected] hai is ki flexi activate karvani hai mai raman, punjab ka rahena wala hu jaha ka distibutor baat nahi sun raha.
Pls help me urgently

hello sir i m hemant kumar mai raman punjab ka rehna wala hu mera pass vodafone ka demo hai jis ka number[protected] hai is number par deal wali service activate nahi hai jaise "DEAL [protected] send to111"
distibutor aur r.m. Dono baat nahi sun rahe pls help me urgently thanks

Vodafone — rude behaviour of customer care agent of vodafone

Dear sir,
vodafone customer care service is not good. Their customer care agent not deal in well manner. one of their customer care agent named HARMAN
of Punjab region has abused us in a very rudely manner and cut down the connection of my no.[protected]. From this unexpected behavior i can surely say that Vodafone have kept the educated illiterate person into their company who don't know how to deal with customer and due these reasons Vodafone service is not as per the expectation of the people.

thaking you
Ravi kumar singh

till today your vodafone 2 g is not working in my area only making fool to customer, your engineer phone me sir your data is working properly at that time it works after an hrs the same position no data an madam you say me how many time you mail us if mail 50 times we no it an today your engineers making me fool its is good as i had complaint your all vodafone head person what i did what you are doing with us [protected]/[protected] one thing madam my this number [protected] is prepaid number an 95/- paid an not used for this amount what should i do reply for this an for [protected] you had wavid rs 199/- for month an almost 2 to 3 days are gone up who will pay this v
till today your vodafone 2 g is not working in my area only making fool to customer, your engineer phone me sir your data is working properly at that time it works after an hrs the same position no data an madam you say me how many time you mail us if mail 50 times we no it an today your engineers making me fool its is good as i had complainto your all vosafone head person what i did what you are doing with us [protected]/[protected] one thing madam my this number [protected] is prepaid number an 95/- paid an not used for this amount what should i do reply for this an for [protected] you had wavid rs 199/- for month an almost 2 to 3 days are gone up who will pay this

till today your vodafone 2 g is not working in my area only making fool to customer, your engineer phone me sir your data is working properly at that time it works after an hrs the same position no data an madam you say me how many time you mail us if mail 50 times we no it an today your engineers making me fool its is good as i had complainto your all vosafone head person what i did what you are doing with us [protected]/[protected] one thing madam my this number [protected] is prepaid number an 95/- paid an not used for this amount what should i do reply for this an for [protected] you had wavid rs 199/- for month an almost 2 to 3 days are gone up who will pay this

MY NU-[protected]/FACING PROBLEM on using GPRS 2G FROM LAST 37 days as complain on 5th Oct, 14th Oct, 23 th, 31 th now 10 th Oct but no solution by your Vodafone care as my problem is that when I leave my area it works properly but in my area bhawani peth pune not works properly in this 37 days I had not use my 2G of your bad service an I had paid for this was useless please way of my rent of 2 G which paid for this, as this I am your old customers last 10 yrs an paid your payment before due date but no care of old customers as never complain in last 10 year but I have never seen this type of hopless an useless services by your customer care an staff. sir whats is your problem again my data is down from today evening from 10 pm as your person called me at 6.45 pm for data which thy cleared but again the same problem i am facing as again complain to 198 an gvn me a new complain ed number which Will solved on 8th nov sir i am waiting from 5 th oct, 14 th oct 23 rd oct an now 31 th oct till tommorrow 12 pm if not cleared my problem i will port my all 3 numbers to [protected], [protected], [protected] to AIRTEL AS I HAD ALREADY BOUGHT APPLICATION FOR PORTING MY 3 NUMBERS AN RECEVIED PORT UNQ NU AS I AM VERY HAPPY WITH YOUR THIS SERVICE FOR GIVING ME SO LONG DATES OF SOLOVING PROBLEM, AS ALL CUSTOMERS CARE STAFF, ENGINEERS AS GIVEN VERY GOOD SERVICE WHICH I WILL EVER FORGET
>
>
> THANKS FOR GOOD SERVICE IN MY WORD I WILL RECOMMAND TO MY FRIENDS PORT YOUR NUMBERSTO VODAFONE BUT CONDITIONS APPLY BEWARE FOR A HOPELESS SERVICES FOR WHICH I BARE FOR IT as your customers care, 116, 198, 111, your email, engineers, etc not responsing us to the customers, sir as your service persons aer makink us mad an just making me fool from last 37 days, as my number [protected] they charged 95 pere mtn but not used 2g properly an [protected] charged me 199+199 398 an not used properly in loss is mine an who will pay for this i cant open my mailor recevied the mail go other area an check mail sir if cant do the work than tell me sir cant do you can port sir seating on my place i can do an thing come an see actually problem thia mail is final an will port my number on 12/112012
>

hopless behaviour by customer care employee

Hello,
Please contact Marten 'marten.[protected]@vodafone.com', he is a CEO for vodafone Essar India.
I'm not sure if we will be receiving any response but I forwarded my query to him, as the executive on helpline are not able to assist in any way.

Regards,
RJ