[Resolved] Vodafone — CLIP charges
KKalyan Brata Sarkar
I was a Pre-paid customer since many years and I used to buy a lot of talk time. Just last year one of Vodafone representative convinced me to go for a post-paid plan with a monthly rental of Rs. 299/-. My number is[protected]. Please note that I was assured by the representative that except for usage charges & Tax, no other additional charges would be required for me to pay at any point of time.
Recently to my surprise I noticed that in some of my monthly bills, an additional Rs.50/- is being charged as CLIP charges without any notification, which is highly unexpected from a reputed organisation like Vodafone. I’m highly disappointed with this kind o[censored]nprofessional act, which is simply cheating. Being an NRI I don’t stay in India for more than 4/5 months in a year and I leave my phone with my family. They are not aware of all this tricky billing and they religiously keep paying the bills. Now after I came back to India this month I’ve noticed that in bills of Nov’07, Jun’08, Jul’08 & Aug’08 the additional CLIP charges each of Rs.50/- have been included. This may be a mistake by Vodafone people - now they are liable to correct the same - why should I lose the money because of their organizational mistake ?
I would request you to please arrange for reversal of all the charges which has been deducted till date. Also please ensure not to repeat the same mistake again, which would force me, all my friends & family members to withdraw clientele from Vodafone to look for an honest alternative.
Complaint marked as Resolved Dec 2, 2016
Verified SupportVodafone India Customer Care's response Dec 11, 2012
Please share your contact number with us at http://bit.ly/SNg1W9 so that we can address your concern better.
Vodafone Customer Care.