Vodafone India Complaints & Reviews

I am an unfortunate customer of vodofone and my mobile number is [protected]. The bill for june was received by and promptly paid by me within due date in cash at the vodafone outlet. I regret that the outgoing service has been abruptly disconnected since the past three days.

I made a complaint to the vodofone, whose "customer (dont) care" person assured of restoring the service within an hour or so. It has not yet been done.

Sub:- overcharging in bill no.[protected] dt. 24.02.2008 against vodafone no.[protected] for bill period 24.01.08 to 23.02.08 due on 01.02.08.
Ref:- 1. my complaint no.SR.[protected] dt. 11.10.2007,
2. Fax no.RCF/Persl/2007/vodaphone dt. 5.11.2007,
3. Fax no. RCF/Persl/2007/vodaphone dt. 05.03.2008
************************
Kindly refer to my above referred complaint regarding wrong billing and change of plans without my consent. You were requested for not to change my plan. But the plan has been changed from prepaid to postpaid without my consent.
Also other extra charges have been charged without taking my consent.

I have requested on customer care centre many times to stop my phone services. in addition to this your representative at customer care does not allow to forward these complaints to higher officer for taking decision. I had written all the matter in my previous fax mentioned above addressed to The Manager/Customer Services, Vodafone Essar Mobile Services Ltd., C-48, Okhla Ind. Area, Phase-II, New Delhi-110088 and sent to fax no.[protected].
I personally met with MS Neha date 11.10.2007 at Okhla service centre and explain the problem. I again explain over telephone no.[protected] to sh. Samrender dated 28.02.2008 and sent all fax again on dated 05.03.2008.

On date I got telephone from telephone no. 64121681 that you have to attend the Patiala house cort on 25.07.2008 at 11:00 hrs. as your case file no.5335/2008 has been lodged against you and consult to sh. Ashok Malhotra, Advocate over telephone no.[protected] for consulting about this case. I contact Sh. Ashok Malhotra, advocate and he narrated me that my outstanding payment of Rs.3150/= is balance against phone no.[protected] and I have to pay this amount immediately and confirm him the receipt no. of vodafone, only then the case will be withdrawn and I will not be needed to go to court.

I have deposited the same on date 24.07.2008 at Kamla Nagar Vodafone store, transaction id no: DKN-2-[protected] for Vodafone no.[protected] amounting to Rs.3150/=

It is requested again to stop/ deactivate the phone no.[protected] immediately as the services of Vodafone are not satisfactory and harass to its customers.

I am surprised that I have not been sent any notice regarding this case earlier to this phone call. I feel threatened that despite not having any communication regarding my complaints I was forced to deposit the amount of which my consent was never taken.

Now I feel hurt and take decision to go to consumer forum with all the documentary proof I have, as you have not even seen or consider my complaints.



(R.C. Sharma)
Mobile no.[protected]
Rail Coach Factory,
Rae Bareli Project,
Kishan Ganj, Delhi-110007.






The bills have been sent without

Dear Sir,

we would like to inform you that On 23-July-2008 (6:45 PM), I was at Vodafone Store, Hisar(Hariyana) for bill payment. When was paying my bill through Machine. I was suppose to 1600 for Mobile No: [protected]. But After Entering 1100. there were Power failure. And I didnot get any receipt for this.We regret to inform u that Even No one was ready to give me any prove for that payment. I am still waiting for his response. And I have not received any SMS also. I am at Roaming.

We will anticipate ur early action in the above matter at the earliest.

Regards,
Mukesh Kumar([protected])
Subject: Receipt for Bill Payment
Date: Thu, 24 July 2008 12:20:33

i have been using vodafone from past one year.

when i am at my home there is no network coverage, i have to come down my building to talk to everyone, there are frequent call drops. i can bet if the vodafone owners can come down to my home and can make one single call or receive a call from my number i will change my name.

i stay near andheri station at nagardas road

i m tired of making complaints almost every week i call up

from last 8 months they are saying network will upgrade in your area after 4 months its now 6 months the network has gone bad to worst and now they are again saying more 4 months to do the work.
this will continue to happen
by getting fed up i have to throw the sim
it was my fortune that i had a Airtel sim with me where i can recieve my calls and make calls

Hi All,

I am an old Customer of Vodafone(number [protected]) since 2005( at time it was hutch), Recently i visited My Vodafone shop in JMD tower.the agent named mahesh informed me about a new plan in which if a take a new number(beneficiary number) then the calls made from the beneficiary's number to my master number(existing number) the cost wud be 10 paise. i Found it interesting, i discussed the same with my friends and decided to buy a new number.i called customer care and told them my requirement, they transfered my call to service dept(i dun know it was a service dept or any DSA of vodafone).
Then i filled the form by calling an agent to my premises andthat agent told my you get 10 paisa call to master number as well as 1000 talk time free.I paid him the 998 plus some security money for 298 advance rental plan(number [protected]).To my surprise, when i got my first bill all calls from beneficiary' number to master number are not charged as 10 paisa call.and no 1000 talk time free on master number.from 6 march to till date i have logged numerous tickets about my concern but still no action has been taken.I even talked to supervisor of Vodafone customer care (nupur arora and Prashant lal), eveyone says it will be resolved by 24 hour SLA, One month has been passed since i raise my concern but still no resolution or steps taken.The bunch of ticket number for your information are given below:[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].Today i talked withManav then transfered to Supervisor Prashant Arora.
If it is not resolved i wont do the payment of my vodafone numbers( 1-[protected], 2-[protected], 3- [protected]) and will go for another ISP. i am also visited at your rajouri gardem branch, in paragon maill, but they dont have solution this problem. i am suffering from last 2 month, ..
Thanks and Regards

Inspite of several mails sent to Vodafone Kolkata Customer care by me, they are not taking enough care about my case, on the contrary I am getting several calls almost everyday asking to pay Rs.586/- alnogwith every month's late charge of Rs.100/- that you are continuously adding with my bill.

This is a harassment. I have paid all my dues within the stipulated time frame. The bill that Vodafone Kol are claiming is due is already paid by my YES Bank account [AC No.: [protected]] on 07.06.08 through Cheque No. 000017 but till now you didn't update that one and not only that they are constantly spoiling my mental peace.

My mobile number is [protected].

Regards,
Subir Ghosh

I had a postpaid delhi connection([protected]). And I had given request for the disconnection of this no., as I have shifted to mumbai.

As per the direction given to me by vodafone's agent as well as by the vodafone shop in mumbai, I send disconnection request with the scanned copy of my ID proof through email(at:-vodafonecare.[protected]@vodafone.com) & asked for my outstanding ammount so that i can clear my dues and disconnect my no..

However, even after calling & mailing them several times I didnt get any response, moreover they have not even closed my billing cycle and my billing ammount is also increasing even though i am not using their services.

Kindly help me to settele my dues as it applicable in a fair manner and disconnect the services, as I am facing mental & financial harrasement due to this.

these are some of the request ID as well as agent's name whom I had given request.
1.Mukesh Shrivastava, request ID [protected]
2.Ashok, request ID [protected]

I had activated a sms pack on my number and everything was goin on smoothly until i decided to deactivate the pack.I sent msg for the deactivgation but teh server refused to accept it by sending the error msg that "Sorry this service is not valid for your number" so I called the customer care people One executive forwaded my complaint and he asked me to call the very next day when i called thn i ws told tht due to technical reasons request wasnt fulfilled ..bus Goli dal rahe the saale ..Later on whn i tried to send msg from my fone i realised tht my msg service is also barred nd also my incoming msg service ws also barred ..wht the hell is this ..this cmpny is really a

Main local land line se apne mobile per phone karta hu to
local phone se sunne ko milta hai ki yah suvidha apke phone per uplabdh nahi hai. Kya meri SIM local main bhi roming me hai?

Please solve me my problem immediately.
My No. [protected]

DEAR SIR,
I PURCHASED VODAFONE POST PAID CONNECTION UNDER 999 SCHIME ON 09/03/2008 DELIVERED AT MY HOME BY AOUTHORISED AGENT OF VODAFONE M/S INTOUCH SOLUTION PVT LTD AGAINST PAYMENT OF RS 1000.00( RECEIPT NO 22699 DATED 09/03/2008). TILL THREE DAYS CONNECTION WAS NOT ACTIVATED . WHEN I ASKED THE REASON FOR DELAY, I WAS TOLED THAT MY MAILING ADDRESS WOULD BE VERIFIED BY FODAFONE EXECUTIVE . THEREAFTER ONE WEEK ELAPSED AND CONNECTION WAS NOT ACTIVATED, WITH GREAT DEFFICULTY WHEN I CONTACTED VODAFONE CARE, I WAS TOLED THAT YOUR ADDRESS VERIFICATION HAS BEEN REPORTED NEGATIVE BY VODAFONE EXECUTIVE WHO VISITED MY HOUSE . MY HOUSE ADDRESS IS OMAX -RPS GREEN VALLY, ASTER 201, FARIDABAD . THIS FLAT IS OWNED BY ME AND TILL TO DAY I AM STAYING HERE ONLY . AFTER ENQURY FROM SECURITY STAFF OF OUR COMPLEX I WAS REPORTED THAT NO EXECUTIVE OF VODAFONE HAD VISITED EVEN IN MY ABSENCE . MEAN WHILE I GOT FADEUP WITH FALSE PROMISES OF FODAFONE CARE EXECUTIVES AND DECIDED TO SURRENDER THE UNACTIVATED CONNECTION, WITH APPLICATION OF REFUND OF TOTAL AMOUNT OF RS 1000.00 REFUND REQUEST WAS REGISTERED IN VODAFONE COMPUTER FROM VODAFONE STORES NIIT FARIDABAD ON 12/04/ 2008 . I HAVE YET TO RECEIVE THE REFUND CHEQUE INSPITE OF SEVERAL REMINDERS TO VODAFONE CARE

Dear Sir,

I have called to your customer care on 20th July 2008 and taken a new Postpaid connection .Mr Ajay ([protected])from M/s Intouch Solution Pvt Ltd visited to us and taken the documents from us and provided the sim card . And taken Rs 500 as cash and provided the receipt number 1911 Dated 20th July 2008 . The number allotted to us was [protected] . With CAF number 80157860 SIM number [protected] .

I called to your customer care and the executive confirmed me that the the number is being allotted to some Mr Ali and its not in my name . I would like to know that how come is it possible that you can sign and confirm the agreement of one number to two persons .

I would like to request you to kindly look into the matter and rectify the issue and allot the selected number [protected] to me . I have talked to Mr Varun of Intouch and his response was negative

The kind of service you people advertise is totally useless . I am going to put this mail along with all the concern number on the blogs and to the consumer forum . I have been cheated by vodafone the number which was being sold to me is being used by some one else and when I call to the peoples they just throw the balls to one another . I talked to Mr Ajay on [protected] he was not ready to entertain he says to call helpline . Helpline is totally useless not ready to help . Then I get a number of Mr Varun said to be the head of INtouch he give me the number of a person [protected] he says I have to call to ajay fo the same no body is caring and you people advertise that you are caring for customer . WOW ????????
Then I have been given the number of Mr suraj <[protected]> he says that some body will come to me in seven days time . What all it is am I begging anything . There are many companies who care for customers .

A marketing person had called up initially for an ADD ON card request. I took up the add on number as he said that Corp 299 plan could not be activated on my existing number. AddON number: [protected], Existing Number: [protected]. Once the addon number got activated i went to deactivate my existing number at a vodafone store, at which i was told that i could have activated the Corp 299 plan on my existing cell. I then activated the plan on my existing cell and requested for a cancellation of my Add on number. Now, the security deposit of Rs.299 which i had paid for my addon number is not refunded as i raised a request for not paying the bill of my addon number[protected]. I was told the security deposit amount wud be adjusted in my existing cell bill. But it was not adjusted.

My grievance is: Would i be getting the Rs. 299 back which i had submitted as security deposit?

hi,

on 25 may, 08 i picked a call from Vodafone DSA. he was giving me 600 free sms, local 30 p & std 50 p& 600 calls local & std in 600 Rs.monthly .

Afterthat i confirmed with vodafone custmore care, he told me that he has not any plan which has std 50 p & local 30 p.

therfore i hav paid him 250 for connection .

i hav register a complained in vodafone, he was saying, he will take action againest this DSA . but now till date he has not taken any action . why he gives wrong information to custmore .

DSA Name is,
Mas Callnet India Pvt.Ltd.
Okhla Delhi.
Complain No. is[protected].

Dear vodafone customer care,

My name is Manjeet Singh, I use vodafone prepaid service and my number is ([protected] )which is valid until[protected] .

I am writing this complaint letter to you because I received an unwanted call on [protected] at 6:08 pm from caller tune service and without my concern they deducted 15 Rs. From my phone and later I received a sms from them that my caller tone service has been registered and they asked me to ensure that I have more then 30 rupees in my account so that they can activate the my caller tone .

I have no intentions of activating this kind of any service on my phone and therefore I also called Vodafone customer care service and there also they did not had any solution to this and only thing they suggested was that I recharge my account and let the caller tone service deduct the next 30 Rs, and called them after that, I have to say I am very harassed and discouraged by all this and therefore I want you to take immediate action regarding my problem as soon as possible .

I would like to say that a big company like Vodafone should stop this kind of cheap pick pocket attempts of making money.

I also would like to know how can I keep my number away from all these kind o[censored]nwanted calls and I hope that you take an action as soon as possible and return all the deducted amount back to my phone if not I am willing to take action against this problem on my own by reporting this to TRAI(Telecom Regulatory Authority of India) and also CONSUMER COURT and News Papers if I have to .

Thank you Dated[protected]
Manjeet Singh
153 subhash puri
Kanker khera meerut
250001
Ph- [protected]

sir,
This is to inform you that my mobile is lost and thus it's simcard is required to be blocked.
A new sim card is also to be issued.
Details:
Mobile no. : [protected]
Sim no. : [protected]
Hoping for a quick response.

Thanking you
yours sincerely
Anil Kumar Misra
102, Urmila Bhavan Niyawan road
Faizabad
Contact no. : [protected]

I am Abhishek Singh, using a vodaphone no. [protected].I have taken this no. two months ago at vodaphone store at ansal plaza.On this no i have taken a 888 plan in which they asked me to activate ECS service from my credit card (they told me inorder to take a 888 plan you need to activate the ecs service without this they will not activate this plan ) I activated the ECS service from my Barclays credit card, also given xerox copy of my card.Later I received the bill but as I have activated ECS so I did not make the bill payment . After few days of my due date they barred my outgoing service .I made a call 2 customer care and asked them why they have barred the service. They told me they have not received the ECS details so the amount is not taken out of my credit card .I told them that i have submitted the required document at vodafone store .I also told the name of sales agent who sold me this connection, his name is JAGMOHAN.They said you will have to visit vodafone store again .As vodafone store is faraway from my residence n this is no fault of mine I asked them 2 send someone to my redience, they said for this i need to mark a mail to corporatecare.[protected]@vodafone.com . I did mark a mail to them but did not receive any reply from them .I can say the customer service of vodafone is worse they only know how to take money from customers .After this i received several collection calls from their collection agent, i told the same story to them and asked them to arrange a call back from their senior, did not receive any call from vodafone .I m still receiving calls from them I told them i am not going to pay single penny n even i dont know whether they have taken money from my credit card or not, because i have not received the card statement yet. They told me they have not received any card details from me, I asked how they have given me this 888 plan .As stated above i have subimitted the card details n if they dont have the detailsavailable where the card details gone, that can be missused by someone .But even after telling the whole story to them so many times nothing is done till now. still my outgoing is barred . so plz take necessary action against them so that in future they dont harass their customer like this .

Abhishek Singh
ph no:[protected]/[protected]

To:

Vodafone Ltd
Complaints Department

I am pawan kumar of vodaphone customer last 3 year, Today when i recharge my a/c of your terrif voucher, My 300 free sms not credit in my( both a/c still and my bonus time also dedected from my a/c, so i am not satisfied of your service.
I am waiting for your immediate action of my problem.
I humbly request to you, pls resolve my querry

my phone no is - [protected] and my second no-[protected]

Pawan kumar

I bought Hutch about 3 yrs back till it was Hutch I was satisfied with the network and the services. But from the time Vodafone acquired Hutch IT SUCKS.

When ever I call customer care it takes hours to speak to some one, and when some one picks up the phone they dont give information I am trying to disconnect my number from past 3 months and no body is even doing that. I have to paythe bill.

HOPELESS USELESS VODAFONE.

i pranam salunke have taken the postpaid sim of no [protected] two months before nd i have paid all my bill but still my outgoing calls r barrred ... i have paid the bill 10 days before, , , nd i have also given the complaint regarding this to the vodafone stores in belgaum which is near goawas .. nd from last 10 days daily im going to the stores but they r not responding ... so please check it nd release my outgoing call... do it sonn .. u say vr happy to help but im not happy with ur service

Hi,

Vodafone has lauched new ad "Happy 2 Help" Which seems incorrect to me. They are happy to help. They are not bothered about email sent to them.They generally do not reply to emails even after sending reminders.
I have couple of emails lying in my email sent to vodafone, but no reply from vodafone.

So next time when you read "Vodafone - Happy to Help", Please read it as
"Vodafone- Not Happy to Help "


Sudhir