Vodafone India Complaints & Reviews

DEAR SIR,
I PURCHASED VODAFONE POST PAID CONNECTION UNDER 999 SCHIME ON 09/03/2008 DELIVERED AT MY HOME BY AOUTHORISED AGENT OF VODAFONE M/S INTOUCH SOLUTION PVT LTD AGAINST PAYMENT OF RS 1000.00( RECEIPT NO 22699 DATED 09/03/2008). TILL THREE DAYS CONNECTION WAS NOT ACTIVATED . WHEN I ASKED THE REASON FOR DELAY, I WAS TOLED THAT MY MAILING ADDRESS WOULD BE VERIFIED BY FODAFONE EXECUTIVE . THEREAFTER ONE WEEK ELAPSED AND CONNECTION WAS NOT ACTIVATED, WITH GREAT DEFFICULTY WHEN I CONTACTED VODAFONE CARE, I WAS TOLED THAT YOUR ADDRESS VERIFICATION HAS BEEN REPORTED NEGATIVE BY VODAFONE EXECUTIVE WHO VISITED MY HOUSE . MY HOUSE ADDRESS IS OMAX -RPS GREEN VALLY, ASTER 201, FARIDABAD . THIS FLAT IS OWNED BY ME AND TILL TO DAY I AM STAYING HERE ONLY . AFTER ENQURY FROM SECURITY STAFF OF OUR COMPLEX I WAS REPORTED THAT NO EXECUTIVE OF VODAFONE HAD VISITED EVEN IN MY ABSENCE . MEAN WHILE I GOT FADEUP WITH FALSE PROMISES OF FODAFONE CARE EXECUTIVES AND DECIDED TO SURRENDER THE UNACTIVATED CONNECTION, WITH APPLICATION OF REFUND OF TOTAL AMOUNT OF RS 1000.00 REFUND REQUEST WAS REGISTERED IN VODAFONE COMPUTER FROM VODAFONE STORES NIIT FARIDABAD ON 12/04/ 2008 . I HAVE YET TO RECEIVE THE REFUND CHEQUE INSPITE OF SEVERAL REMINDERS TO VODAFONE CARE

Dear Sir,

I have called to your customer care on 20th July 2008 and taken a new Postpaid connection .Mr Ajay ([protected])from M/s Intouch Solution Pvt Ltd visited to us and taken the documents from us and provided the sim card . And taken Rs 500 as cash and provided the receipt number 1911 Dated 20th July 2008 . The number allotted to us was [protected] . With CAF number 80157860 SIM number [protected] .

I called to your customer care and the executive confirmed me that the the number is being allotted to some Mr Ali and its not in my name . I would like to know that how come is it possible that you can sign and confirm the agreement of one number to two persons .

I would like to request you to kindly look into the matter and rectify the issue and allot the selected number [protected] to me . I have talked to Mr Varun of Intouch and his response was negative

The kind of service you people advertise is totally useless . I am going to put this mail along with all the concern number on the blogs and to the consumer forum . I have been cheated by vodafone the number which was being sold to me is being used by some one else and when I call to the peoples they just throw the balls to one another . I talked to Mr Ajay on [protected] he was not ready to entertain he says to call helpline . Helpline is totally useless not ready to help . Then I get a number of Mr Varun said to be the head of INtouch he give me the number of a person [protected] he says I have to call to ajay fo the same no body is caring and you people advertise that you are caring for customer . WOW ????????
Then I have been given the number of Mr suraj <[protected]> he says that some body will come to me in seven days time . What all it is am I begging anything . There are many companies who care for customers .

A marketing person had called up initially for an ADD ON card request. I took up the add on number as he said that Corp 299 plan could not be activated on my existing number. AddON number: [protected], Existing Number: [protected]. Once the addon number got activated i went to deactivate my existing number at a vodafone store, at which i was told that i could have activated the Corp 299 plan on my existing cell. I then activated the plan on my existing cell and requested for a cancellation of my Add on number. Now, the security deposit of Rs.299 which i had paid for my addon number is not refunded as i raised a request for not paying the bill of my addon number[protected]. I was told the security deposit amount wud be adjusted in my existing cell bill. But it was not adjusted.

My grievance is: Would i be getting the Rs. 299 back which i had submitted as security deposit?

hi,

on 25 may, 08 i picked a call from Vodafone DSA. he was giving me 600 free sms, local 30 p & std 50 p& 600 calls local & std in 600 Rs.monthly .

Afterthat i confirmed with vodafone custmore care, he told me that he has not any plan which has std 50 p & local 30 p.

therfore i hav paid him 250 for connection .

i hav register a complained in vodafone, he was saying, he will take action againest this DSA . but now till date he has not taken any action . why he gives wrong information to custmore .

DSA Name is,
Mas Callnet India Pvt.Ltd.
Okhla Delhi.
Complain No. is[protected].

Dear vodafone customer care,

My name is Manjeet Singh, I use vodafone prepaid service and my number is ([protected] )which is valid until[protected] .

I am writing this complaint letter to you because I received an unwanted call on [protected] at 6:08 pm from caller tune service and without my concern they deducted 15 Rs. From my phone and later I received a sms from them that my caller tone service has been registered and they asked me to ensure that I have more then 30 rupees in my account so that they can activate the my caller tone .

I have no intentions of activating this kind of any service on my phone and therefore I also called Vodafone customer care service and there also they did not had any solution to this and only thing they suggested was that I recharge my account and let the caller tone service deduct the next 30 Rs, and called them after that, I have to say I am very harassed and discouraged by all this and therefore I want you to take immediate action regarding my problem as soon as possible .

I would like to say that a big company like Vodafone should stop this kind of cheap pick pocket attempts of making money.

I also would like to know how can I keep my number away from all these kind o[censored]nwanted calls and I hope that you take an action as soon as possible and return all the deducted amount back to my phone if not I am willing to take action against this problem on my own by reporting this to TRAI(Telecom Regulatory Authority of India) and also CONSUMER COURT and News Papers if I have to .

Thank you Dated[protected]
Manjeet Singh
153 subhash puri
Kanker khera meerut
250001
Ph- [protected]

sir,
This is to inform you that my mobile is lost and thus it's simcard is required to be blocked.
A new sim card is also to be issued.
Details:
Mobile no. : [protected]
Sim no. : [protected]
Hoping for a quick response.

Thanking you
yours sincerely
Anil Kumar Misra
102, Urmila Bhavan Niyawan road
Faizabad
Contact no. : [protected]

I am Abhishek Singh, using a vodaphone no. [protected].I have taken this no. two months ago at vodaphone store at ansal plaza.On this no i have taken a 888 plan in which they asked me to activate ECS service from my credit card (they told me inorder to take a 888 plan you need to activate the ecs service without this they will not activate this plan ) I activated the ECS service from my Barclays credit card, also given xerox copy of my card.Later I received the bill but as I have activated ECS so I did not make the bill payment . After few days of my due date they barred my outgoing service .I made a call 2 customer care and asked them why they have barred the service. They told me they have not received the ECS details so the amount is not taken out of my credit card .I told them that i have submitted the required document at vodafone store .I also told the name of sales agent who sold me this connection, his name is JAGMOHAN.They said you will have to visit vodafone store again .As vodafone store is faraway from my residence n this is no fault of mine I asked them 2 send someone to my redience, they said for this i need to mark a mail to corporatecare.[protected]@vodafone.com . I did mark a mail to them but did not receive any reply from them .I can say the customer service of vodafone is worse they only know how to take money from customers .After this i received several collection calls from their collection agent, i told the same story to them and asked them to arrange a call back from their senior, did not receive any call from vodafone .I m still receiving calls from them I told them i am not going to pay single penny n even i dont know whether they have taken money from my credit card or not, because i have not received the card statement yet. They told me they have not received any card details from me, I asked how they have given me this 888 plan .As stated above i have subimitted the card details n if they dont have the detailsavailable where the card details gone, that can be missused by someone .But even after telling the whole story to them so many times nothing is done till now. still my outgoing is barred . so plz take necessary action against them so that in future they dont harass their customer like this .

Abhishek Singh
ph no:[protected]/[protected]

To:

Vodafone Ltd
Complaints Department

I am pawan kumar of vodaphone customer last 3 year, Today when i recharge my a/c of your terrif voucher, My 300 free sms not credit in my( both a/c still and my bonus time also dedected from my a/c, so i am not satisfied of your service.
I am waiting for your immediate action of my problem.
I humbly request to you, pls resolve my querry

my phone no is - [protected] and my second no-[protected]

Pawan kumar

I bought Hutch about 3 yrs back till it was Hutch I was satisfied with the network and the services. But from the time Vodafone acquired Hutch IT SUCKS.

When ever I call customer care it takes hours to speak to some one, and when some one picks up the phone they dont give information I am trying to disconnect my number from past 3 months and no body is even doing that. I have to paythe bill.

HOPELESS USELESS VODAFONE.

i pranam salunke have taken the postpaid sim of no [protected] two months before nd i have paid all my bill but still my outgoing calls r barrred ... i have paid the bill 10 days before, , , nd i have also given the complaint regarding this to the vodafone stores in belgaum which is near goawas .. nd from last 10 days daily im going to the stores but they r not responding ... so please check it nd release my outgoing call... do it sonn .. u say vr happy to help but im not happy with ur service

Hi,

Vodafone has lauched new ad "Happy 2 Help" Which seems incorrect to me. They are happy to help. They are not bothered about email sent to them.They generally do not reply to emails even after sending reminders.
I have couple of emails lying in my email sent to vodafone, but no reply from vodafone.

So next time when you read "Vodafone - Happy to Help", Please read it as
"Vodafone- Not Happy to Help "


Sudhir

I have taken Vodafone Postpaid connection recently and I feel sorry to say that they are the worst I have ever encountered. I was on roaming, first day it was working. But the second day tried to connect so many times but could not access the network. When I returned back to Delhi, Ithere was network but I could not make outgoing calls. I tried Customer care from 6 pm to 11.0 but could not get connected. finally when I got connected, they said my number showed negetive verification because of which the services were barred and since now they are positive it will get activated in 2 hours. I dont know at 11 O'clock at night how can they make a verification and that too positive. What were they doing for the whole day when they were told to activate the services as soon as possible? They were called so many times at day but there was no result.

is number ne mujhe bahut paresan kiya hai.ye bahut galiya deta tha.please num.band kr dijiye.ye phone par sab ko tang karta tha.

Dear VODAFONE's Sirs/Madams,

Today(15/07/2008) UNFORTUNATELY I have taken for the first time VODAFONE prepaid connection for my spouse and fortunately AIRTEL connection for myself.

AIRTEL was activated in 10 minutes of time .

But the great VODAFONE !!! I Am still waiting since 1 O'clock to get activated.

When enquired with the concerned authorised shop person he assured the activation in 10 mins. for eye wash sake I suppose.

You please be open regading your services and train the authorised agent with realistic times for activation.

And ringing to customer care ...!!! NO reply for the past 5 hours...

Please make sure that your services match your advertisment in TV

I have a vodafone pre paid connection [protected]. Vodafone advertises in its website for Lifelong special offer 195 plan. I got this recharged thru my citibank online account and I got 10 rupees talk time only. I called up customer care and spoke with a gentleman named Shiva. He does not have the flair to speak with a customer, he was rude and unwilling to listen. trying to diverse the topic. He says that amount of recharge is only applicable for new customers only and I have made a mistake and have to live with it.
URL: http://www.vodafone.in/existingusers/Prepaid/Tariffs/Pages/cost_structure_hyd.as...⇄

In the above link it is no where mentioned that this is for new customers only. The website is misleading customers and fleecing their hard earned money.

I would NEVER RECOMMEND Vodafone to anyone.

Thanks,
Arvind

Please sir my mobil number [protected] deactivity due to allowted official phone from northern railway.
you can contact me on this number [protected] & [protected].

I m using Vodafone number for last 4 years ([protected]), i was happy with their services, hence i have applied for a new connection, I have contacted my nearest Vodafone store some Tripti Naidu named girl who is Senior Executive - stores visited my office, taken signature on a New Number Application Form, Collected my Docs, collected One Cheaque of Rs 500/- (HDFC Bank Cheaque), blocked a number of my choice on same day i.e 4th July 2008, since than she is missing, while contacting her on her number she never picks her cell phone ([protected]) & no body replies on office number[protected], in her absence i have discussed this problem with Mr Saiket relationship Manager Vodafone, nagpur ([protected]), Saiket is giving his commitment for last 7 days that I will get my Cheaque & Docs refunded, Nobody is helping me, this is a real poor service from the company officers. Now I also wanna close my previous Vodafone number ie [protected], i have shifted my number to IDEA, which i feel is better in service.

Please deactivate my mobil number

I had taken 3 new connections from vodafone 2 on billing and 1 on pre pay however its been 4 days and non of them have been activated I called up the customer services they said that they cannot do anything in addition to that the advisor was so unhelpful and bluntly stated that its not a vodafone error its the Gallery error as if the gallery and the customer service were a part of the different organization; when asked for a manager the advisor stated that he cannot escalate the called, when I told him that as a consumer I have the right of escalation he put me on hold for 18 mins and disconnected the line. My Vodafone #[protected]/29 and [protected] have not been activated. In fully frustrated mood I went to the gallery and the advisor informed me that as there was no logo of my company on the identity card they need my sal slip I told him that the ID has an electronic identification number he stated that they don't recognize but the store manager said that the advisor was not aware and stated that he will log in my request ASAP and the line would be activated in 12 hrs its been 24 hrs and still no respite. I called up the Customer service again the same gyan no manager and please goto the gallery it has been a frustration start the only reason I have taken this connection is because of the group talk be its heght of inefficiency., their advisors are not bothered even to listen as soon as you say something they first reply that you get is its not our problem goto the gallery Hutch was anytime better..Can anyone help

sir,
i am interested in vodafone dealership. what is that process about this i don't know. pls tell me the toll free or business manegment phone numbers who tell about all formalities

thanks,