[Resolved]  Vodafone — Postpaid to Prepaid conversion

I am using Vodafone services since 30 Months and my number is [protected]. I was not happy with the network and the roaming charges. So I walked into Vodafone store at SR Nagar, Hyderabad on Dec 13th and requested for prepaid service to the same number. At first the store people were not ready to consider my request, then I asked for a written explanation so that I can proceed further. Then the store incharge camedown and considered my request. He suggested me to take a prepaid SIM and Charged Rs. 100. At that time i was informed ( by SR Nagar Store Manager ) that within 3 working days it will be converted to prepaid. In addition to this I was informed that initially postpaid incoming and outgoing will be barred for 2 days and on the third day the same number will be activated for prepaid Services. I removed my postpaid sim and installed the prepaid sim which was supposed to work with in 2 days. It was not done as said. So after one week i walked into the store to ask about the delayed progress, they told me it will take another 2 days however nothing happened. I kept visiting Vodafone store a couple of times with no help what so ever. Finally with a great difficulty my services were made available after 51 days.

In this above incident i would like to know few things:

1) Can a customer change his number from postpaid to prepaid?

2) Why 51days required to change from postpaid to prepaid?

3) When ever I wrote an email to Vodafone customer service, acknowledgment says it will take 2 working days to reply. It never happend in my case. I used to get the reply after 10 working days, some times it will take 15- 20 working days also. Why It was like this?

Kindly consider my complaint and do the needful

Regards,

Srinivas
[protected]
[protected]@gmail.com

I changed my vodafone postpaid to prepaid [protected] regarding refund 500 Rs on 20/10/2012 till now I have not received fund.

My vodafone no.[protected] had been changed postpaid to prepaid on 20/10/2012 for this 500 Rs security money would be refunded but till now I not received.

I have opted migration vodafone postpaid to prepaid..The vodafore store keeper in madhapur said this conversion process will take 7 days..I lost postpaid connection 2 days from my migration request without any kind of intimation and my new sim is also not working. I contacted customer care, where they said they have discontinued my services due to some personal reasons and i have to wait for 6 hours for this conversion without any connection( both my postpaid and prepaid). reference number:[protected] customer executive:Tarak Ram Id: 511978