Vodafone India Complaints & Reviews

sir, i have a vodafone connection and my number is [protected]. but my number was deactivated on 17 april 2010. when i contact with the nearest vodafone care office they did not give me any specific reason. Then i called on vodafone customer care bu they also did not tell anything. but they told that may be sim was deactivated due to irregularity o[censored]se. they told that if a customer did not use his number between 6 months and did not spend a minimum of rs. 200 then they deactivate the number but before this they give a chance of 1 month to customer to regularise his number and also intimate the customer. but in my case they did not intimate me and also most important i have fulfiled both the conditions. i have spent more than rs. 200 in the recent month and also a message card of rs. 26 is activated on my number with a present balance of rs. 50. sir kindly take the action against this and reactivate my number. i will be very grateful to you.

dear sir.i m the customer of your service.my set number is [protected].sir one number is giving ma every time missed call and when i receive call,they abuse to me and they says to me i will kill you.
due to this reasons i m not verfy thats number is bihar criteria or jharkhand. him or her number is [protected].so i request to you please send her or him identity.

Its very thankful to you .

Hi Vodaphone Team,

This is with regards to deactivation of vodaphone postpaid connection request put as on 12 March 2010.

The vodaphone postpaid no. [protected] is used by my friend Anindita Banerjee on my name and address. She called up vodaphone Delhi customer care ([protected]) for the deactivation of the postpaid connection as she has recently moved to Bangalore and would no longer continue with this connection as she has already taken local mobile connection for Bangalore. This call was made by her, after full-settlement/payment of the due bill for the month of February 2010 for Rs 1857.00 and was well informed to the customer care executive as well.

After lot of call transferes to various Customer Care Executives/Departments of Delhi Vodaphone Customer Care, she finally, got her request as processed.

Waiting for a justified reply

Ratika Aorra

The Customer Care Executive informed her that while talking to her on phone he side by side has processed the request for deactivation of postpaid no. [protected] and this will take another 72 hrs to end up the vodaphone postpaid connection.
However, when my friend asked for the reference no.to track or follow up with Vodaphone customer care for in case, if the request is not processed.
The Customer care executive replied to be rest assured as he has already proceesed for deactivation for no. [protected] and automatically 72hrs from now the connection will be deactivated, so need not to worry.
She also requested to drop an email as the deactivation for no.[protected] is processed for her own records; but the CCE replied that we donot send any intimation through email for deactivation of no. to customers as it is the company policy. She also asked if, she is needed to go to vodaphone store for any obligation., which the customer care executive replied as not required.She also gave her current no. that she is using to CCE for any further information required.

After giving this much assurance to customer, how you cannot process the request for deactivation of connection. I am receieving several calls and notification from vodaphone department to make payment for Rs 1101.00 for no.[protected] as this postpaid connection is on my name.
When I informed, my friend who is using this no., that deactivation request which she told me, she has already made for this no., was yet not procesed.

To her surprise, she again called up Vodaphone Delhi Customer Care on 18th April 2010 as why this request is not processed, when she was made rest assured by Vodaphone Customer Care that request has been processed already.
The CCE told that such request was never made and they donot have any record as deactivation for no. [protected] as processed. They also asked for any reference no. provided for same and told as per their record, they donot have any information regarding such.The call was finally transferred to Floor Supervisor.

The Floor Supervisor Mr. Sohrab Raza of Retention Team from Delhi Vodaphone Customer Care Team told that they require following details for deactivation on connection-
They want my ID proof, Address proof, passportsize photo and payment for the month of March.
I have planned to provide the same to Vodaphone store to deactivate no. [protected] as there is no other option as was informed by Mr. Sohrab Raza. However, neither, me nor my friend is going to pay for the month of March just because of your mis management.

My concern is if this would have been communicated that time this much hassel would not have happened. We are taking so much pain and wasting our so much time just because of your mismanagement.
If this prolongs, I have to raise another request to deactivate all of my vodaphone connection. I would not like to use any product of such company who keeps false promises and so much mismanagement inside the co. I am sorry but I am very disappointed with such service.

hello
today in the noon i got a call from this number [protected]
a unknown number he kept msging and calling me..
because i got to face lot of problems please help me out
is it possible to find the details of that person

Dear vodaphone,
To whom so ever it may concern.
[protected] i m getting lot of call's and velguar sms daily and he disturbing me and as well as my family members,so plz take any necessary action against him or plz provide me the address as given the same number.



Thanks,
deepak.
[protected]

Dear Sir,

I am using Vodafone service for more than 3 years. Since Jan 2010 it started gving me alot of trouble.

The problem started mentioning non payment and hence service dis-connection in Jan2010. And When I visited the Vodafone Gallery at Thane - Hari Niwas. and officers at Gallery looked at their database and finding no issue helped to activate the serivce immediately.

This happend couple of times. I showed all the documents also for verification of payment. This happened almost 15~20 times. At no fault of mine Vodafone keep disturbing service to me.

It happened so ath all the Vodafone officers at Thane - Gallery knows me even the Security guards. But it is happening that they help me to get service activated and after few days it is getting disconnected.

After almost 2 1/2 month, one of the officer at Thane Gallery discovered that I had not done payment for the month of Aug 2009. And when I asked for written input regarding the same,he said he will not be able to do so.

I did not understand how to handle this problem. It is lot pain and time involved each time to visit the Vodafone Gallery to find out the reason of problem and get the service activated after hearing no issue of mine.

I will be very happy if you can guide me to address this problem.

My vodafone number is [protected].



Regards,
Nishant Dattaram Chorge

I have activated DND service but still received sms.One sms contain received on 15.04.2010,at 16:58 hours "Intensive Research Based support on EQUITY,F&O,COMMODITY.Due to hevy request We hav slashd our charges just Rs.1000 Cal Now [protected] nifty50investment.com" received from [protected]. Next on 14/04/2010,at 07:26 hours "MOre than 4000jobs in Various fields.IT,Sales,Finance,Media,Acc.& more.Submit your Resume on www.jobsansaar.com.Portal with maximum vacancies & employers."

My name is Saurabh Bishnoi my mobile number is [protected], i have recharged process for this mobile through this website dated 16/04/10 time approx 9:15 a.m, amount 200/- was debited two times rs 200+ rs 200 with my PNB account in same day but my mobile could not be recharged till now, i have send many e-mails to this service provider, but i have not got any response till now, kindly help to recharge my cell no. otherwise refund my money in my card.

If I don't get my money back or my mobile in not charged with the amount within 48 hrs then I will file a case against this website in the consumer court.

I own this no. [protected] of Vodafone for the last 5 years. On 15th April 2010 the

validity of my no. expired. A validity recharge for lifetime activation was done

on the same day at approximately 10.22hrs. The customer care of vodafone informed

that the connection shall be restored within 4hrs, but it didnot happen. Again

they said that it takes 24 hrs to avtivate the same. On 16th April 2010 it was

supposed to be activated by 10.30hrs, but didnot happen. Again on calling the the

customer care it was said that it will take 48hrs to activate the connection.

Please provide a resoultion to the same and a justification for such a delay. As

this is a major harrasment to me, I hold only this no. & I am not able to contact

my family already paid for the services. Besides, I was harrased by the customer

service people by not receiving the proper feedback.

MY SELF SUPRIYA KUMAR PANIGRAHI, MY VODAFONE MOBILE NO. IS [protected], I HAVE REGISTER THE COMPLAIN TO VODAFONE CUSTOMER CARE ON 11/04/2010. MY COMPLAIN IS I COULDNOT ABLE TO SEND SMS TO ANY MOBILE NUMBER. I CALL TO CUSTOMER CARE AGAIN AND AGAIN THEY TELL ME ABOUT THE SETTING IN MY HANDSET , I DO ALL THE SETTING IN MY HAND SET,EVERY THING IS RIGHT BUT TILL NOW MY PROBLEM IS NOT SOLVE. IF THIS TYPE OF SERVICE IS GIVEN BY THE VODAFONE COMPANY THEN WHAT CAN I DO.

sir/madem
my wife deepa has read the advertisement of installing the vodafone tower in nov. 2009 .my wife had contected to mobil no which is given in the advertisement .the mobil no is [protected] name miss SANGEETA from noida branch .SANGEETA told my wife to deposit the amount of 6120rs in the a/c of mr.TEJ PAL SINGH from noida branch
my wife send her brother to the sbi bank to deposite the cash in a/c of mr TEJ PAL SINGH a/c no.[protected] in SBI bank and he deposited it
after it my wife contected once again to SANGEETA but now the mobil is swithed of
dear sir /madam
what should we done. please justify our case


rakesh kumar s/o sh. ram saran daya nagar taraori distt. karnal haryanapin 132116

My number [protected] name of shuchi kapoor... I am being charged uselessly on my bill for something or the other every other month ... first i was charged for isd msgs on local number for two months something around 1300..after 1000nds of complaint to Vodafone there nodal office atlas got the reversal when I complained to TRAI ..I was committed I will never in future again will be charged for this isd msgs and anything else wrong... but now again I have been charged for using internet on blackberry for something around 350 that to only for 3 days also again I have been charged for isd msgs that to on the same local number of rs 90..how corrupt can Vodafone become..I am just feed up promise now to disconnect all my 15 connections very soon and go legal through trai and consumer court. thank you Vodafone for your services...go legal with a proof of getting reversal before and same wrong charging....my contact number [protected] [protected]….

i am unable to talk to customer care executive. no such option comes when i call at 111 or [protected].
one nuer is disturbing me a lot. i want to restrict his call to my phone.

i got flash msg that call at 54701 toll free for jobs alert. i called. after submitting my profile without any intimation my 30 rs was deducted. as it had rent per month rs 30. it was told that is toll free. reimburse my money now annd tell how to deactivate that service

This is in respect with the new post paid connection, I have taken from Mulund (w) store.
Initially, I was advised that the bonafide letter on my company letter head (Nomura Ex Lehman – which is a registered company with Vodafone) will be sufficient for the address proof.
The executive for address verification did visited the place, mentioned on the letter, but due to a typo mistake , the address was mentioned as 2D 701 instead of 2D 707 on the letter I submitted initially.
Correcting the same, I re submitted the letter with correct address on it to Vijay/Sumeet in Mulund (W) store.
But then , I am being advised that this letter may not be accepted and I may need to submit some other proof.
I am unable to understand here, then how come at the time of giving the connection ,this proof was not an issue.
Similar case happened previously also, when I took a prepaid connection #[protected]. Then also I was advised that no address proof is required in case of pre paid. That was an external vendor from whom I took the connection , so I ignored the scenario. But this time an executive from a registered store has mislead me, which is actually not an acceptable thing.
Since then , I have called customer care twice or thrice but not got any satisfying response and my number is still not active.

vodafone is playing with us by giving new excuses every day rather then providing booster for weak network signal at our agripada office

Myself Dohadwala abdulkader using vodafone service bearing [protected] mobile number.we are facing acute problem of vodafone network coverage in our agripada office ,located at topaz co operative housing society,dr anandrao nair road,next nair hospital,opposite to agripada police station,gala no222 and 223,second floor,mumbai11. This was brought into your knowledge with our complain no [protected] ,and also we have been complaining to vodafone for past 6 months from mobiles for which unforfunately we did't have any records
vodafone representative mr sachin mane visited the site on 7.04.10 and recommended to install booster and still no action has been taken
so please look into the matter and do needful as our bussiness has suffered a lot because of your weak network
For your information i am using your network since 1997
Now we expect that vodafone should install booster in our office to improve network
Following are the number which we are using in our office
[protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄

New Mobile Corporate Connection taken from Vodafone last month.
Mobile Number - [protected] (Vodafone - Kerala).
Name: Rahul Somarajan
Company: Cognizant Technology Solutions.
Complaint: Getting lots of calls from different numbers asking for a person called Mr. Purushan.
I think this phone number was not deactivated for minimum time duration required before assigning this as a new connection.
When I checked up with the person who assigned this corporate connection, I was informed that this number was deactivated for 4 years. Vodafone has to really look into this issue.
But how is that in a month itself it becomes so disturbing that I am forced to discontinue this connection.

I was informed to check with the vodafone customer care number, but the customer care executive was also not able to help me in enabling DND OR PDNC service.

I am forced to disconnect this mobile comnnection, else need to get PDNC (Private Donot Call Service) enabled for this phone number to add the list of numbers for which I donot want to receive calls.

Before deactivating this connection because of this reason, just wanted to log a complaint regarding this in site. Hoping that some action will happen for assiging numbers to future customers by Vodafone - Kerala.

Respected Sir/Ma'am
I've taken Vodafone lifetime prepaid sim in October 2009. I was getting messages from the Company that according to Governments policy you have to recharge a minimum of Rs 200 within six months but no time limit was given that after this date your number will be invalid.Then I recharged it on 7th April 2010 for Rs 222,but my number didnot get the balance.I calld the Customer Care.They told me that your number is already being discarded by the company so your number is not recharged.I went to that shop from where I've recharged my number.He said that the balance have been deducted & the Transaction Id is--MP[protected].Then I again called the Customer Care then that Customer Care Agent told that the number is already discarded by the Company & your balance has also been deducted & it'll not be returned & next day I got the message of Invalid Sim.Sir/Ma'am although I've thrown my SIM but its wrong that if your number is not valid then how the balance have been deducted for that number.Its totally wrong.Please Do the necessary action.
Details:---- Moblie Number (of Vodafone whose complaint I'm writting)---(+91)([protected])
Name from which SIM is issued------- Sudeep Kumar Singh

i try one in my mobile to see a DLF MATCH & AJTAK TV WATCHED.I TOOK ONLY ONE DAY CONECTION ,THE DEDUCTION DAILY BUT I AM NOT WATCHING, SO,PLS, NOW NO NEED ANY CHANEL.,FIRST I ASKED CUSTOMER CARE THEY SAID ONE DAY RS;7/=BUT WITH OUT ANY INFORMATION THEY ARE DEDCUT MONY. NOW MY REQUEST DONT WANT ANY CHANEL TO ME.....................................................THANX.

This is to inform you that I recharged my vodafone number[protected] on 17 January via Vodafone Online Recharge with INR 280 having the transaction id : MCIT[protected]. I got the message at that time which was as follows (Screen Shots Attached):
Sorry, we've not been able to process your recharge request right now due to some technical reasons.
Don't worry, we'll refund your recharge amount to your account within the next 5 working days. Please check your credit card account / bank account.
Your Payment transaction reference number is: MCIT[protected]

But even after 3 months I have not received my amount.
I faced a lot of mental torture from Vodafone. My complaint has reached the Nodal officers desk but they are also not ready to hear me.
They were first even saying that amount has not recharged vodafone but I have given them each and everything that proofs that Amount has been sent to them and they have not reversed it back to my account.

Moreover that recharge was very urgent and I had to face a huge loss as I could not make some important International calls.

Now via your support I want Vodafone to give my money back with a good Compensation amount else I would not mind taking this case to Consumer Court.

I am attaching all the screen shots and Bank Statements as an evidence. Please all of you look at this and dont use VODAFONE ONLINE RECHARGE until they fix this issue as they have many technical flaws in their system.

DOCUMENTS ATTACHED :
1. The screen shot of the reply which I got at the time of transaction on 17 January.
2. Screen Shot of my bank statement which proofs that amount has been debited and sent to Vodafone.

Sir,
I am your customer last 8 years, I have not received bills last one year but we had already paid with late fees bill amount (without bill) on cash at your store. we have submit many time complaint at your store & customer care but we have not respond. I have ask your customer care where is my bill, many time he/she said your bill recd. by Neelu, Menu, Shahid, Geetu etc. but I do not know any body above names.

You are requested to pls. reverse my last one year late fees amount and courier/ email me POD of your receiving bills.

We hope you will be understand my problum & halp me.

Thanking you,

Vishnu Dutt Sharma
M.No. [protected]