Vodafone India Complaints & Reviews

hi
This is srinivas.i am a vodafone prepaid coustmer since from last 4 years..
my complent is regarding the conference call for prerpaid coustmer.vodafone is not providing the conference call facility to the coustmer...they think the prepaid coustmers are not eligible for this facility....when the other services are providing why not vodafone?conference call facility is every much usefulll for my work.....Please do the need full...

i wan to about of my gsm puk code.

Dear Sir / Madam,

I have to Vodafone Corporate connections which I am using for last three and a half years since I shifted to Gurgaon in 2006. The problem started once I shifted to Dwarka in my own flat. Initially the network signal problem (calls getting dropped) was faced in the evening & night time only but later it started even during morning & day time also.

I didn’t mind it initially as I thought may be b’c of some other reasons. But once this started happening more frequently and also my relatives started complaining that my both the numbers are not reachable, I realized that it is b’c of poor network signal.

Then I took it up with the Vodafone customer care and they confirmed the same and promised for some action but nothing o[censored]se. Since then I have been continuously making my complaints for poor network signal and same was checked and acknowledged by Vodafone Network Team for which the solution proposed was to install the network tower in my area.

1st target date of resolving my complaint (acquiring a site & installing the tower) : 31st Aug’ 09 – Not met & Complaint closed
2nd target date of resolving my complaint (acquiring a site & installing the tower) : 31st Dec’ 09 – Not met & Complaint closed
3rd target date of resolving my complaint (acquiring a site & installing the tower) : 31st Mar’ 10 – Not met & Complaint closed

The beauty here is every time Vodafone closes my complaint w’o my confirmation and during the deadline they don’t even entertain any call/query related to it and ask wait until the deadline. Once enquired after deadline, they (customer care) informed that the complaint is already closed and after further probing they registered a fresh complaint. It happened three times in the last 15 months.

The prime reason quoted by the network team was unavailability of site for installing network tower and even after years they are unable to do so. To my surprise one of the senior members of the Vodafone network team called up and asked me to facilitate in acquiring the site. When I started suggesting some commercial sites, then he was totally clueless about my locality. This shows that they are just seating in their offices working being clueless and I even asked him to come to my society on a holiday which he never obliged!

For last 3 years, innumerable calls (outgoing & incoming) have been dropped for which also, I have been charged. Even after follow ups for more than a year now, no action has been taken. Because of call dropping issue, even I had to struggle when some of my close were trying to contact me in emergency situations.

Having been troubled for so long, the worst situation created by Vodafone has made me to file complaint with consumer forum. Although, the time and those situations cannot be credited back, I am expecting that this problem be resolved on priority basis or else, I should be compensated for additional charges which I have incurred because of this fault.

Looking for support in resolving the issue promptly.

Regards,
S K Pandey
Dwarka, N Delhi

Hi,
This is Sameer, on 4th April I got my mobile number [protected] recharged online on www.vodafone.in went to recharge denomination & it said 176.60 will be talktime. After recharging i did not get any balance. Hence, I dail 111 spoke to some one and got a complain number [protected] and I was told by 6th April I will get 176.60 talking.
On 7th I called up in the morning and I was asked to wait till the evening. I again called 111 on 8th April I was asked to again wait, then I dailed 198 (so called Feedback & complain line). The person asked me to wait for 24hrs for my balance to be credited. Then again I waited and called on 10th of April. Again i was asked to wait for 24hrs when I said i can not wait. The rep kept me on hold and hung up. I have sent an e-mail to the nodal officer not sure of getting any reply. I am with vodafone since 2005 and this is what I get. Bad customer service and incorrect information on the website.

I request you to please do something about this. Thanks.
Sameer Pervaiz.
[protected].

Respected sir,
Mera nam SHANTANU S BOKIL he or mera mobile no-[protected] he.And my address is 6-PALI HAUS SOCI,B/H HOTEL VISHWAMBHAR,DATTAMANDIR,NASHIK-ROAD,NASIK-422 101.
ye no meri sister MRS SAYALI S BOKIL(KATE) ke nam jo filal me use kar raha hu. Mene 1 tarikh ko mera bill check kiya tab vo Rs-211/- something bata raha tha. or jab mene agale bar dekha to vo muze Rs-384/- bata raha tha. mera bill 5 tarikh ko generate hota he. muze current bill Rs-394 aya he or bill me download ke charges lagaye he jo download mene kiya nahi he. me nokiya 1650 cell use karta hu or usme internate ki facality nahi he. to vo Rs-150/- me kyu bharu. So please muze uska refund karke do.
Sir please take look on my request and send mi correct bill. It's heartly request to you sir.

vodafone custmer
shantanu s bokil,
[protected]

Hi
I am Shankar Thakur Rathod and I am Vodafone Subscriber Since last almost Three years and I have Vodafone Mobile Connection ([protected]).
First Cheeting of Vodafone :
When I Called up to the Cust. care. and enquired about the Direct Debit Deactivation proceedure and They Only told me that You need to visit nearest Vodafone store and need to give an application over there and never told me that you also need to deactivate the same service from your respecte Bank also and I did same thing I went to vodafone store and gave written application over there and got confirmed with the Vodafone store executive that my bill wont be get diduct from my salary account on coming date. I gave application at 30/03/2010 and after My Phone bill which Rs. 1524.92 from my salary account and When I got SMS from Vodafone service provider that "Your Vodafone bill of this month will be sent for process through the ECS" that time also I confirmed with the Customer care executives will my bill of this month diduct from my salary account and they told me that this bill wont be diduct from your salary account. and my bill amount got diducted. from my salary account.
Second Froud by Vodafone:
Callertune service was activated on my vodafone mobile no. ([protected] ) without my request and when I called up on cust care the cust care executives was accepted that callertune service has been activated without my request and complaint was raised by cust care executive for the deactivation of of Callertune.
and I also got Confirmed that willl this callertune service charged me in this bill they assured me You will not be charge dont worry and after one month when I got bill in my hand I was Charged Rs. 30 for Caller tune.
Third froud by Vodafone to me :
When I called up to cust care in Feb month regarding the Unlimited SMS pack service cust care I asked that will this pack applicable in Roaming concerned cust care executive told me Yes and when I used SMS service in Roaming place Vodafone has been Charged me and for Rs 802.50 and according to my tarrif plane I am getting 200 SMS free everymonth. and I am sure about that I didnt sent SMS over 200 however they have charged me for Rs 100. I was Wrongly charged for Rs 932.50 in month of March 2010.
I have Cheted lot of time by vodafone my humble request is that plz help me and Do needful....................

I have paid Rs.3000/- for my vodafone bill amount on dated 26/03/2010 via Receipt No-19503 of WINGS SOLUTIONS PVT LTD., NARAINA INDUSTRIAL AREA, NEW DELHI:110028. franchise of Vodafone. On behalf of the abovesaid Company Mr. Raj Kumar collecting the amount from my residence of B.K.Dutt Colony, Lodhi Road, New Delhi:110003, but after more than 15 days it has not been deducted from my Vodafone No:[protected]. I have complaints at Vodafone Store, Lodhi Road, New Delhi:110003, but they are saying the Receipt is not original, kindly take the necessary action against WINGS SOLUTIONS PVT LTD., NARAINA INDUSTRIAL AREA. Fax has been given to WINGS SOLUTIONS PVT LTD., NARAINA INDUSTRIAL AREA to take necess ary action but they are not resonding at all. Your official can visit my home B-164, IInd Floor B.K Dutt Colony and look at the receipt which i am having with me or the same has been forwared by fax to WINGS SOLUTIONS PVT LTD., NARAINA INDUSTRIAL AREA.

I had a recharge done for rs.200, at bangalore,HAL on 26/3/10. but no change in my balance was shown. the retailer could not tell,so I called vodafone customer care. they told me to call andhra pradesh customer care, as my sim is from, hyderabad.when i called the andhra pradesh vodafone care, they advised me to call karnataka vodafone care for the recharge details...
after 2 weeks i was told about the recharge, y that time i had unknowingly used up much the new balance improperly. The vodafone customer care personnels of hyderabad are not very polite & approachable, also many times a telugu representative takes my call even after chosing for an Enghlish / Hindi.

I have (had) a vodafone number [protected]. The sim is now lying in a rubbish bin because I switched to Airtel after 2 days.

I kept getting this service messages about "knowing cricket score" or "how many children does Mallika Arora have". The frequency of these messages is twice or three times per minute, which is simply absurd.

I was unable to contact cust service to deactivate. I tried deactivating this using the info on Internet but not successful.
Yesterday, I got a sms that "Cricket alerts have been activated on your phone as per your request".
I never sent any request. This is impossible. I always selected cancel when I receive these service messages. They deliberately activated it without my consent. I consider this as a violation of our agreement and a gross case of misconduct.

If Vodafone does not sort this out immediately, I will take this to consumer court and make sure they are taught a lesson. It is not the money that I am angry about. It is they way they illegally try to hook up customers to unsubscribed alerts. Ok, I lost Rs 30, but what about if 10000 customers lose this. Is this how Vodafone is now attempting to pay its employers because their network service really sucks and no one is interested in getting vodafone anymore??

Sir, I have bought a new prepaid sim ([protected]) from vodafone. After week of service, the sim was blocked. When I called the customer care they told to resubmit the ID and Address Proof documents. I have resubmitted the documents on dtd 28.03.2010. I have submitted following documents (which are listed as acceptable documents on vodafone website) at vodafone ministore at Kankroli distt Rajsamand Rajasthan.
1. PAN Card
2. ID card issued by central PSU.
3. Address proof certificate issued by central PSU.
4. RC copy of vehicle.
But still the sim is out of service. The retailer at Vodafone Ministore is not forwarding the documents. When asked he cites different reasons- sometimes he say he has forwarded the documents, other times he say ID card issued by central PSU and address proof certificate issued by central PSU is not a valid proof and sometimes RC copy of vehicle is not clear and many others. However all these excuses are blatant and fallacious.
Now, sir I have following questions:
1. What can I do to restore the services of sim. Customer care has said they can't do anything in this.
or
2. I have balance amount of Rs 700 in that sim. How can I recover that if I reject the sim due to their apathetic attitude.
3. What can I do against the Vodafone ministore retailer.
4. If I can file the case against them in consumer court.
Thanks in advance and waiting for your valuable reply.

Helloe Sir, I a have a vodafone mobile no [protected]. from few days m the updates are not coming regarding my available balance. I have recharged with Rs.222/- and Rs.49/- again in past few days but my SMS are not going. when dialing *145#, it is showing no balance. When checking the SMS details, it is showing "No network details for message, Contact your service provider."

Please sortout the problem

Them
Arvind

hi
thi is A.hafeez

mujhe voda fone walo se problem horahi hae mujhe bina bate mere phone par caller tone activate kardiye
aor ab sms bhija rahe haen ke aap ko 1 maheene tak koi rental dene ki zarurat nahi hae uske bad har maheena Rs 30 dena hoga ab aap log bataiye ke ye bat zabardasti ki huvi ya nahii

sir
I m a custmor of Vodafone prepaid service,using it from more then a year,& faced this problem many times. For my no. [protected] i got job alet servise activated without my permission & even my account balance is decucted & goes in minus. befor the servise got activated jst by getting the messege of activation of this service i snet messege to deactivate it,& got respone of deactivation of this servise.but after a few min's i got message of again activation of this service & this time my account balance i checked was in minus.
pls if it is possible to help me out. deactivate this service my no. is [protected].

I went to haridwar i was unable to make out going inspite of complainting to service provider on every day twice i had received call that problem is resolved from company but within 7 days it wasn't solved and also i was charged incoming for complaint redressal call whats use of such mobile please reverse my incoming charges and take action to solve problem for same.

Hi,

This is with regards to the harassment I have been facing at Vodafone Customer Care Center Faridabad. Following are my issues with Vodafone Customer Care representatives at NIT (near Municipal Corporation of Faridabad), Faridabad.

• I visited the Vodafone center for getting billing address and ownership changed and I was NOT given the complete information in my first visit;
• There were different versions given to me by different representatives at the same center. It seems Vodafone does not follow the standard process;
• Some representative is accepting household cooking gas connection book as address proof; some other denies it;
• I was not told in the beginning about the value of stamp paper should be used to get the rent agreement that was acceptable by Vodafone. Surprisingly, Government Bank accepts the rent agreement to change my house address but not Vodafone.
• The representatives possess the attitude of harassing the customer. They lack empathy;
• Who will pay up the cost of this 23 months long harassment and the time and efforts I have invested to get this simple task done???
• On this Vodafone center, there are seven (7) customer service counters and hardly, I saw more than 3 or 4 representatives serving the customers whenever I visited there. This results in huge waiting time for the customers.

Background of this complaint:
• I am using [protected] since Jan 2004 and this no. is under Company owned-individually paid status. I have got this no. from my previous company (Rapidigm India Ltd.) in Nov 2006. Since then I am using this no. and paying for it on regular basis.

• Since my Voter ID and Passport both bear address of my permanent house which is out of Faridabad, so I was told that I can produce a copy of ‘house hold cooking gas connection’ or ‘rent agreement’ will serve as address proof. I got arranged the rent agreement on stamp-paper of Rs.10/- and got it notarized by the notary in Faridabad court. I also got the NOC from my previous employer. At last, the Vodafone Customer Care representatives

• Important to note that my previous employer Rapidigm India Ltd. was taken over by Fujitsu Consulting India Ltd. and hence the name was change from Rapidigm India Ltd. to Fujitsu Consulting India Ltd. I was issued the NOC on Fujitsu’s letter head and it clearly states that Fujitsu consulting (formerly known as Rapidigm India  please refer the attached scanned copy of NOC).

• Neeraj and Deepak also refused to accept the copy of rent agreement and mentioned on Rs.10/- stamp paper is not acceptable and it should be of the denomination of Rs.50/- or above. And NOC was rejected by them as it was not stamped by my previous employer. They reviewed other documents and suggested that I should give them a copy of my passbook of any government bank.

• I got the NOC stamped again and carried the passbook with me to the same Vodafone Care Center on 3rd Apr 2010 and then I was told the NOC should be issued on the letter head of Rapidigm not that of Fujitsu by Neeraj. I tried to convince him that in case of companies’ mergers, all the contractual obligations are transferred to the new entity and moreover the NOC is mentioning the old name of the company also. But I was told that nothing can be done. Important to note that all the original documents including the PAN card was checked one representative namely Swati.


For the entire issue I have registered my complaints on 111 and the complaints nos. are:
• On 24th Mar 2010  Complaint nos. [protected] and [protected]
• On 2nd April 2010  Spoke to Ms. Deepa on corporate helpdesk phone no., since my no. is owned by Corporate; as advised by Vodafone care (111) on phone.

Now, I feel harassed by Vodafone representatives namely Neeraj, Deepak Swati and Jatinder at NIT, Faridabad Center. It seems they work on their whims and fancies rather than trying to help the customers by following policies.

There should be written policy available on Vodafone or TRAI website on process of changing the ownership and billing address.

Attachments: Copy of NOC; Copy of PAN Card and govt bank passbook; Copy of first page of rent agreement.

With regards

Kumar Archit
Cell: +91-[protected]
Email: [protected]@yahoo.com

I am Devendra Sharma. I m a Vodafone Prepaid Customer in indirapuram. I have a problem that whenever i recharge my number with a topup, the messege is displayed that Recharging is not allowed. I talked to customer care they told me your sim is damaged and you have to convert it on post paid or change the number because it is recharged 20 times a day with a wrong code. Regarding this i am complaining about Vodafone Customer that on same day there server was down and nobody in indirapuram was able to recharge there Vodafone pre-paid. So obviously i tried it more than 20 times. Now they are not realising there mistake and they are not taking any action regarding this issue. I don't want to change my number because it is official and very important for me. I am using there service from last years. Is this the way to help customer by using the advertisment of a Pug. I am very frustated with there behaviour and do they have any rights to terminate this number without any reason. I have two Refrence Number [protected].

I purchased mobile# [protected] from Vodafone company date.10/11/2009. I used it for less than one month after that i discontinued this my mobile# [protected], then in Jan'2010 i went to Vodafone store regarding my mobile# [protected] for cancellation & I met there Vodafone representative, she told me approx. out standing payment is Rs1000/-. Then I requested her for cancellation of my mobile# [protected]. She told me that you have to pay only your out standing amount Rs1000/- and then discontinue your mobile# [protected], after that your mobile# [protected] will automatically get cancelled. But now, in March'2010 Vodafone customer care representative called me on my alternate# [protected] and told me that your due amount Rs795/- is pending regarding your Mobile# [protected], I told them that i already cancelled this mobile# so, why should i pay for it. Then i told them the whole above mentioned scenario to the representative and he told me to visit Vodafone Store. These days, i am not able to visit Vodafone store due to some personal problem. Then on Tuesday, 4th April'2010 in afternoon around 12:30 PM, Vodafone has stopped all services related to my alternate# [protected] connection without any ultimatum. Afterwards I called Vodafone Customer care and the representative told me that your mobile# [protected] payment is due that is why vodafone has stopped all the services related to your alternate# [protected]. Due to which I am unable to attend my important business as well as relative calls and suffered lot.

Kindly help me out on this matter.

Thanks
Sunil Bharti
email:- [protected]@yahoo.com

Dear Sir

I have purchased a new SIM (number [protected]) of Vodafone from a retailer in my locality on 20th March 2010. I am able to use the service for approximately three days. However the service got barred and I am unable to make calls or send SMS nor receive calls.

At the time of buying the new SIM I submitted the necessary documents. Approximately after four days I got a message saying that the document I submitted was rejected/incomplete and asking me to submit afresh so that the services may be restored. I did so on 27th March 2010. However till to date the service have not been restored. I called up customer care[protected] many times as well as visit the retailer many times. But my problems have not been solved. The retailer called up an agent at [protected] who said the service will be restored but was not. I myself also called the agent up many times who told me that I will get the service back.

Please look into the matter. As per Vodafone's request I have submitted the required documents two times but still I am unable to benefit from the service. Whenever I called up Vodafone Care their replies are different each time I called up.

Please help me so that I may be able to get the service back and benefit from it.

Sincerely

B Thawnsonmuan

sir i have a vodafone post paid conecction no. is [protected] i have always paid my bills in time to time but which person have my reference no [protected] he was not paid his bill . the company had been pressured me that told him that he paid his own bill i tell him for paid his bill he tell me that my credit limit is only Rs. 2000.00 how my bill is exceed my limit and any time company told that his bill is Rs. 1400.00 any time Rs. 3800.00 what he do & what amount he paid against his bill & now the company suffer me for my no. [protected] while my last bill when company start barring to my no. incoming & outgoing calls then i have pending my bill for that month i[censored] take action & restart my no. [protected] then i pay my bill otherwise i take action in Hon'ble court.



thank u sir
praveen kumar gupta
Accountant
Cane Growers Nehru (P.G.) College
Gola Gokaran Nath
Distt. Kheri Lakhimpur
Uttar Pradesh

i thnk my ph is used by my frnd wrongly ...so i want detail of outgoing no of my number from[protected] till today...