Vodafone India Complaints & Reviews

This is in respect with the new post paid connection, I have taken from Mulund (w) store.
Initially, I was advised that the bonafide letter on my company letter head (Nomura Ex Lehman – which is a registered company with Vodafone) will be sufficient for the address proof.
The executive for address verification did visited the place, mentioned on the letter, but due to a typo mistake , the address was mentioned as 2D 701 instead of 2D 707 on the letter I submitted initially.
Correcting the same, I re submitted the letter with correct address on it to Vijay/Sumeet in Mulund (W) store.
But then , I am being advised that this letter may not be accepted and I may need to submit some other proof.
I am unable to understand here, then how come at the time of giving the connection ,this proof was not an issue.
Similar case happened previously also, when I took a prepaid connection #[protected]. Then also I was advised that no address proof is required in case of pre paid. That was an external vendor from whom I took the connection , so I ignored the scenario. But this time an executive from a registered store has mislead me, which is actually not an acceptable thing.
Since then , I have called customer care twice or thrice but not got any satisfying response and my number is still not active.

vodafone is playing with us by giving new excuses every day rather then providing booster for weak network signal at our agripada office

Myself Dohadwala abdulkader using vodafone service bearing [protected] mobile number.we are facing acute problem of vodafone network coverage in our agripada office ,located at topaz co operative housing society,dr anandrao nair road,next nair hospital,opposite to agripada police station,gala no222 and 223,second floor,mumbai11. This was brought into your knowledge with our complain no [protected] ,and also we have been complaining to vodafone for past 6 months from mobiles for which unforfunately we did't have any records
vodafone representative mr sachin mane visited the site on 7.04.10 and recommended to install booster and still no action has been taken
so please look into the matter and do needful as our bussiness has suffered a lot because of your weak network
For your information i am using your network since 1997
Now we expect that vodafone should install booster in our office to improve network
Following are the number which we are using in our office
[protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄

New Mobile Corporate Connection taken from Vodafone last month.
Mobile Number - [protected] (Vodafone - Kerala).
Name: Rahul Somarajan
Company: Cognizant Technology Solutions.
Complaint: Getting lots of calls from different numbers asking for a person called Mr. Purushan.
I think this phone number was not deactivated for minimum time duration required before assigning this as a new connection.
When I checked up with the person who assigned this corporate connection, I was informed that this number was deactivated for 4 years. Vodafone has to really look into this issue.
But how is that in a month itself it becomes so disturbing that I am forced to discontinue this connection.

I was informed to check with the vodafone customer care number, but the customer care executive was also not able to help me in enabling DND OR PDNC service.

I am forced to disconnect this mobile comnnection, else need to get PDNC (Private Donot Call Service) enabled for this phone number to add the list of numbers for which I donot want to receive calls.

Before deactivating this connection because of this reason, just wanted to log a complaint regarding this in site. Hoping that some action will happen for assiging numbers to future customers by Vodafone - Kerala.

Respected Sir/Ma'am
I've taken Vodafone lifetime prepaid sim in October 2009. I was getting messages from the Company that according to Governments policy you have to recharge a minimum of Rs 200 within six months but no time limit was given that after this date your number will be invalid.Then I recharged it on 7th April 2010 for Rs 222,but my number didnot get the balance.I calld the Customer Care.They told me that your number is already being discarded by the company so your number is not recharged.I went to that shop from where I've recharged my number.He said that the balance have been deducted & the Transaction Id is--MP[protected].Then I again called the Customer Care then that Customer Care Agent told that the number is already discarded by the Company & your balance has also been deducted & it'll not be returned & next day I got the message of Invalid Sim.Sir/Ma'am although I've thrown my SIM but its wrong that if your number is not valid then how the balance have been deducted for that number.Its totally wrong.Please Do the necessary action.
Details:---- Moblie Number (of Vodafone whose complaint I'm writting)---(+91)([protected])
Name from which SIM is issued------- Sudeep Kumar Singh

i try one in my mobile to see a DLF MATCH & AJTAK TV WATCHED.I TOOK ONLY ONE DAY CONECTION ,THE DEDUCTION DAILY BUT I AM NOT WATCHING, SO,PLS, NOW NO NEED ANY CHANEL.,FIRST I ASKED CUSTOMER CARE THEY SAID ONE DAY RS;7/=BUT WITH OUT ANY INFORMATION THEY ARE DEDCUT MONY. NOW MY REQUEST DONT WANT ANY CHANEL TO ME.....................................................THANX.

This is to inform you that I recharged my vodafone number[protected] on 17 January via Vodafone Online Recharge with INR 280 having the transaction id : MCIT[protected]. I got the message at that time which was as follows (Screen Shots Attached):
Sorry, we've not been able to process your recharge request right now due to some technical reasons.
Don't worry, we'll refund your recharge amount to your account within the next 5 working days. Please check your credit card account / bank account.
Your Payment transaction reference number is: MCIT[protected]

But even after 3 months I have not received my amount.
I faced a lot of mental torture from Vodafone. My complaint has reached the Nodal officers desk but they are also not ready to hear me.
They were first even saying that amount has not recharged vodafone but I have given them each and everything that proofs that Amount has been sent to them and they have not reversed it back to my account.

Moreover that recharge was very urgent and I had to face a huge loss as I could not make some important International calls.

Now via your support I want Vodafone to give my money back with a good Compensation amount else I would not mind taking this case to Consumer Court.

I am attaching all the screen shots and Bank Statements as an evidence. Please all of you look at this and dont use VODAFONE ONLINE RECHARGE until they fix this issue as they have many technical flaws in their system.

DOCUMENTS ATTACHED :
1. The screen shot of the reply which I got at the time of transaction on 17 January.
2. Screen Shot of my bank statement which proofs that amount has been debited and sent to Vodafone.

Sir,
I am your customer last 8 years, I have not received bills last one year but we had already paid with late fees bill amount (without bill) on cash at your store. we have submit many time complaint at your store & customer care but we have not respond. I have ask your customer care where is my bill, many time he/she said your bill recd. by Neelu, Menu, Shahid, Geetu etc. but I do not know any body above names.

You are requested to pls. reverse my last one year late fees amount and courier/ email me POD of your receiving bills.

We hope you will be understand my problum & halp me.

Thanking you,

Vishnu Dutt Sharma
M.No. [protected]

hi
This is srinivas.i am a vodafone prepaid coustmer since from last 4 years..
my complent is regarding the conference call for prerpaid coustmer.vodafone is not providing the conference call facility to the coustmer...they think the prepaid coustmers are not eligible for this facility....when the other services are providing why not vodafone?conference call facility is every much usefulll for my work.....Please do the need full...

i wan to about of my gsm puk code.

Dear Sir / Madam,

I have to Vodafone Corporate connections which I am using for last three and a half years since I shifted to Gurgaon in 2006. The problem started once I shifted to Dwarka in my own flat. Initially the network signal problem (calls getting dropped) was faced in the evening & night time only but later it started even during morning & day time also.

I didn’t mind it initially as I thought may be b’c of some other reasons. But once this started happening more frequently and also my relatives started complaining that my both the numbers are not reachable, I realized that it is b’c of poor network signal.

Then I took it up with the Vodafone customer care and they confirmed the same and promised for some action but nothing o[censored]se. Since then I have been continuously making my complaints for poor network signal and same was checked and acknowledged by Vodafone Network Team for which the solution proposed was to install the network tower in my area.

1st target date of resolving my complaint (acquiring a site & installing the tower) : 31st Aug’ 09 – Not met & Complaint closed
2nd target date of resolving my complaint (acquiring a site & installing the tower) : 31st Dec’ 09 – Not met & Complaint closed
3rd target date of resolving my complaint (acquiring a site & installing the tower) : 31st Mar’ 10 – Not met & Complaint closed

The beauty here is every time Vodafone closes my complaint w’o my confirmation and during the deadline they don’t even entertain any call/query related to it and ask wait until the deadline. Once enquired after deadline, they (customer care) informed that the complaint is already closed and after further probing they registered a fresh complaint. It happened three times in the last 15 months.

The prime reason quoted by the network team was unavailability of site for installing network tower and even after years they are unable to do so. To my surprise one of the senior members of the Vodafone network team called up and asked me to facilitate in acquiring the site. When I started suggesting some commercial sites, then he was totally clueless about my locality. This shows that they are just seating in their offices working being clueless and I even asked him to come to my society on a holiday which he never obliged!

For last 3 years, innumerable calls (outgoing & incoming) have been dropped for which also, I have been charged. Even after follow ups for more than a year now, no action has been taken. Because of call dropping issue, even I had to struggle when some of my close were trying to contact me in emergency situations.

Having been troubled for so long, the worst situation created by Vodafone has made me to file complaint with consumer forum. Although, the time and those situations cannot be credited back, I am expecting that this problem be resolved on priority basis or else, I should be compensated for additional charges which I have incurred because of this fault.

Looking for support in resolving the issue promptly.

Regards,
S K Pandey
Dwarka, N Delhi

Hi,
This is Sameer, on 4th April I got my mobile number [protected] recharged online on www.vodafone.in went to recharge denomination & it said 176.60 will be talktime. After recharging i did not get any balance. Hence, I dail 111 spoke to some one and got a complain number [protected] and I was told by 6th April I will get 176.60 talking.
On 7th I called up in the morning and I was asked to wait till the evening. I again called 111 on 8th April I was asked to again wait, then I dailed 198 (so called Feedback & complain line). The person asked me to wait for 24hrs for my balance to be credited. Then again I waited and called on 10th of April. Again i was asked to wait for 24hrs when I said i can not wait. The rep kept me on hold and hung up. I have sent an e-mail to the nodal officer not sure of getting any reply. I am with vodafone since 2005 and this is what I get. Bad customer service and incorrect information on the website.

I request you to please do something about this. Thanks.
Sameer Pervaiz.
[protected].

Respected sir,
Mera nam SHANTANU S BOKIL he or mera mobile no-[protected] he.And my address is 6-PALI HAUS SOCI,B/H HOTEL VISHWAMBHAR,DATTAMANDIR,NASHIK-ROAD,NASIK-422 101.
ye no meri sister MRS SAYALI S BOKIL(KATE) ke nam jo filal me use kar raha hu. Mene 1 tarikh ko mera bill check kiya tab vo Rs-211/- something bata raha tha. or jab mene agale bar dekha to vo muze Rs-384/- bata raha tha. mera bill 5 tarikh ko generate hota he. muze current bill Rs-394 aya he or bill me download ke charges lagaye he jo download mene kiya nahi he. me nokiya 1650 cell use karta hu or usme internate ki facality nahi he. to vo Rs-150/- me kyu bharu. So please muze uska refund karke do.
Sir please take look on my request and send mi correct bill. It's heartly request to you sir.

vodafone custmer
shantanu s bokil,
[protected]

Hi
I am Shankar Thakur Rathod and I am Vodafone Subscriber Since last almost Three years and I have Vodafone Mobile Connection ([protected]).
First Cheeting of Vodafone :
When I Called up to the Cust. care. and enquired about the Direct Debit Deactivation proceedure and They Only told me that You need to visit nearest Vodafone store and need to give an application over there and never told me that you also need to deactivate the same service from your respecte Bank also and I did same thing I went to vodafone store and gave written application over there and got confirmed with the Vodafone store executive that my bill wont be get diduct from my salary account on coming date. I gave application at 30/03/2010 and after My Phone bill which Rs. 1524.92 from my salary account and When I got SMS from Vodafone service provider that "Your Vodafone bill of this month will be sent for process through the ECS" that time also I confirmed with the Customer care executives will my bill of this month diduct from my salary account and they told me that this bill wont be diduct from your salary account. and my bill amount got diducted. from my salary account.
Second Froud by Vodafone:
Callertune service was activated on my vodafone mobile no. ([protected] ) without my request and when I called up on cust care the cust care executives was accepted that callertune service has been activated without my request and complaint was raised by cust care executive for the deactivation of of Callertune.
and I also got Confirmed that willl this callertune service charged me in this bill they assured me You will not be charge dont worry and after one month when I got bill in my hand I was Charged Rs. 30 for Caller tune.
Third froud by Vodafone to me :
When I called up to cust care in Feb month regarding the Unlimited SMS pack service cust care I asked that will this pack applicable in Roaming concerned cust care executive told me Yes and when I used SMS service in Roaming place Vodafone has been Charged me and for Rs 802.50 and according to my tarrif plane I am getting 200 SMS free everymonth. and I am sure about that I didnt sent SMS over 200 however they have charged me for Rs 100. I was Wrongly charged for Rs 932.50 in month of March 2010.
I have Cheted lot of time by vodafone my humble request is that plz help me and Do needful....................

I have paid Rs.3000/- for my vodafone bill amount on dated 26/03/2010 via Receipt No-19503 of WINGS SOLUTIONS PVT LTD., NARAINA INDUSTRIAL AREA, NEW DELHI:110028. franchise of Vodafone. On behalf of the abovesaid Company Mr. Raj Kumar collecting the amount from my residence of B.K.Dutt Colony, Lodhi Road, New Delhi:110003, but after more than 15 days it has not been deducted from my Vodafone No:[protected]. I have complaints at Vodafone Store, Lodhi Road, New Delhi:110003, but they are saying the Receipt is not original, kindly take the necessary action against WINGS SOLUTIONS PVT LTD., NARAINA INDUSTRIAL AREA. Fax has been given to WINGS SOLUTIONS PVT LTD., NARAINA INDUSTRIAL AREA to take necess ary action but they are not resonding at all. Your official can visit my home B-164, IInd Floor B.K Dutt Colony and look at the receipt which i am having with me or the same has been forwared by fax to WINGS SOLUTIONS PVT LTD., NARAINA INDUSTRIAL AREA.

I had a recharge done for rs.200, at bangalore,HAL on 26/3/10. but no change in my balance was shown. the retailer could not tell,so I called vodafone customer care. they told me to call andhra pradesh customer care, as my sim is from, hyderabad.when i called the andhra pradesh vodafone care, they advised me to call karnataka vodafone care for the recharge details...
after 2 weeks i was told about the recharge, y that time i had unknowingly used up much the new balance improperly. The vodafone customer care personnels of hyderabad are not very polite & approachable, also many times a telugu representative takes my call even after chosing for an Enghlish / Hindi.

I have (had) a vodafone number [protected]. The sim is now lying in a rubbish bin because I switched to Airtel after 2 days.

I kept getting this service messages about "knowing cricket score" or "how many children does Mallika Arora have". The frequency of these messages is twice or three times per minute, which is simply absurd.

I was unable to contact cust service to deactivate. I tried deactivating this using the info on Internet but not successful.
Yesterday, I got a sms that "Cricket alerts have been activated on your phone as per your request".
I never sent any request. This is impossible. I always selected cancel when I receive these service messages. They deliberately activated it without my consent. I consider this as a violation of our agreement and a gross case of misconduct.

If Vodafone does not sort this out immediately, I will take this to consumer court and make sure they are taught a lesson. It is not the money that I am angry about. It is they way they illegally try to hook up customers to unsubscribed alerts. Ok, I lost Rs 30, but what about if 10000 customers lose this. Is this how Vodafone is now attempting to pay its employers because their network service really sucks and no one is interested in getting vodafone anymore??

Sir, I have bought a new prepaid sim ([protected]) from vodafone. After week of service, the sim was blocked. When I called the customer care they told to resubmit the ID and Address Proof documents. I have resubmitted the documents on dtd 28.03.2010. I have submitted following documents (which are listed as acceptable documents on vodafone website) at vodafone ministore at Kankroli distt Rajsamand Rajasthan.
1. PAN Card
2. ID card issued by central PSU.
3. Address proof certificate issued by central PSU.
4. RC copy of vehicle.
But still the sim is out of service. The retailer at Vodafone Ministore is not forwarding the documents. When asked he cites different reasons- sometimes he say he has forwarded the documents, other times he say ID card issued by central PSU and address proof certificate issued by central PSU is not a valid proof and sometimes RC copy of vehicle is not clear and many others. However all these excuses are blatant and fallacious.
Now, sir I have following questions:
1. What can I do to restore the services of sim. Customer care has said they can't do anything in this.
or
2. I have balance amount of Rs 700 in that sim. How can I recover that if I reject the sim due to their apathetic attitude.
3. What can I do against the Vodafone ministore retailer.
4. If I can file the case against them in consumer court.
Thanks in advance and waiting for your valuable reply.

Helloe Sir, I a have a vodafone mobile no [protected]. from few days m the updates are not coming regarding my available balance. I have recharged with Rs.222/- and Rs.49/- again in past few days but my SMS are not going. when dialing *145#, it is showing no balance. When checking the SMS details, it is showing "No network details for message, Contact your service provider."

Please sortout the problem

Them
Arvind

hi
thi is A.hafeez

mujhe voda fone walo se problem horahi hae mujhe bina bate mere phone par caller tone activate kardiye
aor ab sms bhija rahe haen ke aap ko 1 maheene tak koi rental dene ki zarurat nahi hae uske bad har maheena Rs 30 dena hoga ab aap log bataiye ke ye bat zabardasti ki huvi ya nahii

sir
I m a custmor of Vodafone prepaid service,using it from more then a year,& faced this problem many times. For my no. [protected] i got job alet servise activated without my permission & even my account balance is decucted & goes in minus. befor the servise got activated jst by getting the messege of activation of this service i snet messege to deactivate it,& got respone of deactivation of this servise.but after a few min's i got message of again activation of this service & this time my account balance i checked was in minus.
pls if it is possible to help me out. deactivate this service my no. is [protected].