Vodafone India Complaints & Reviews

Hi Raj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/r0fLl and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Ishani,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/ibI6y and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Goutam,

We believe your new sim has been activated and the issue resolved by our Customer care team. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
AP Vodafone Customer Care.

Vodafone — Not following the procedures properly while giving a new connection

I have made a big mistake of taking an SIM from Vodafone store, Domlur, Bangalore. While taking the SIM as a process they have collected all the required documents and proffs from me. Following are the issues that I faced after taking a connection,
1) The executive there told me that the SIM will be activated the next day, but waited for 1 day the SIM was not activated. So called to customer care who suggested me to go back to the store. So again I went there and got it activated. This time I had given an amount of Rs.500 to recharge for the new connection that I had taken.
2) Waited for 2 days again the amount which was supposed to be credited the next day didnt got credited again. Again the same reason from the customer care to visit the store. So I visited again and then got it done right in front of me.
3) After 2 weeks I got a message to the new connection saying "You have not submitted your proffs, so inorder to retain ur connection, please go and submitt it at the earliest". Again the same reason from the customer care to revisit the store.
4) This time I went and scolded the executives there, they again told me to resubmit my proffs. So again I gave a copy of my proff and then took the number of an executive there inorder to call her directly when needed, the number which I took was [protected].

Now its 2 months completed after all the above incidents. Again last week I am getting the same message of "You have not submitted your proffs, so inorder to retain ur connection, please go and submitt it at the earliest".
When I am calling to the number [protected] now, it always says its switched off. So how many times I have to go to customer care for making a mistake of getting a new connection.

Please help me in getting this issue solved.

Hi Srikanth,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/y8tk9y7 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Not giving proper service

Sir

My name is Mayur Malviya and i am one of the costmer of Vodafone num is [protected].
The complaint is that, that i had recharge my mobile on 21.07.11 with Rs 297/- as Vodafone offer they have to give me Voda to Voda free and 30 min free for other calling. But still i didnt get that offer of 30 min free calling for other and when i called costmer care of Voda they told me "SIR U WILL GET THIS OFFER WITH IN 24 HOURS".

MY point is that when costmer is paying the amount to the company then why offer after 24 hours and this offer is for 30 day and i am getting offer after 24 hrs then the validity will be 29 days.

Why these companys are not giving proper serivec to the costmer and why always cosumer have to suffer always. Why these company always lead on head of costmer?

Please do the needfull aganist this company.

Hi Senthil,

Hope you are now able to choose the best talk plan.Happy calling! Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Karnataka Vodafone Customer Care.

Hi Senthil,

Hope your problem has got solved.

If not, Please leave a message here.

I recently got my number migrated from postpaid to prepaid in Bangalore and had a difficult time getting it done, and so i can direct you to the correct people at Vodafone who will get your issue resolved.

Regards,
Ashok

Senthil its possible

Visit http://dilpu.blogspot.com/2010/03/vodafone-india-postpaid-to-prepaid-plan.html

It's possible. I think all people who want to migrate to prepaid should go together to consumer court and get petition in public interest to make it transparent and easy. Let's collect list of people who wants to do that.

Thanks,
Mehul

Vodafone — migration of numbers from postpaid to prepaid

dear sir,
i am using vodafone number [protected] earlier it was a prepaid number then i migrate my number from prepaid to postpaid and i have small construction buisness and i get 11 other numbers under some corporate scheme by vodafone and my own number ([protected]) also got migrated to under the same corporate scheme. i used the numbers for almost a year but there was a huge false billing against the numbers under this scheme, infact there was unimited free calling provided in between the same group of corporate scheme, but when i get the itemised bills even those numbers were charged which they suppose to give free calling under the group i complained about it many times but no considerations made by the support centers. and at last i decided to migrate all the numbers to prepaid so i filled a application to migrate all my numbers from postpaid to prepaid. the support members are saying that they cant migrate the numbers from postpaid to prepaid as i run my buisness its all a network based buisness i will loose my network if i change the numbers so kindly help me out. infact they people told me that there is a complete flexibility of changing the plans and to migrate the numbers from postpaid to prepaid while issuing the numbers but they are denying this thing now so that they can charge false bills ... kindly help me out........

Today (22-April-2010) I went to Vodafone Store, Cox town, Bangalore to migrate my postpaid connection to prepaid but straight away they said this is not applicable in Karnataka circle. How can vodafone do like this inspite of TRAI guidlelines..

Guys we need to go to consumer court. How can this possible in other region but not in Karnataka? Do vodafone want to retain postpaid cusotmers?

Regards,
Sunil

Hi guys we should act against that.. Senthil thanks for come forward and raiserhis issue.. Recently I tried to change ny postpaid number to prepaid and straight away they refuse... And yes they want to keep the customer base of postpaid they called one day later abd offer me a better plan: I am using Corp249 right now which provide 200 SMS free local plus 450 min of local call.. They offer me 199 monthly with 600 min if local call with 200 SMS so I drop the idea of migrating from postpaid to prepaid...

Akhil

Vodafone — denying migration from postpaid to prepaid

i have connection of hutch for about last 3years.Then the company was overtaken by vodafone.Now i want to convert from postpaid to prepaid,but the staff at vodafone store ,samrala road is denying . my cell no is [protected] in name of amit kapoor.I have withdrawn roaming from one month as per their rule.But still they are harassing me

i[censored]r nearest vodafone store is not hearing u then u can email them @ vodafonecare.[protected]@vodafone.com, even after that if they dnt listen 2 u then get help from Nodal Officer or Appellate Authority from this page below...

http://www.vodafone.in/existingusers/hns/pages/got_a_problem.aspx?cid=pun

I too was told that I could not switch from postpaid to prepaid (Vodafone, Bangalore). Anyway we've now got a way out - via number portability!!!

Jes

Parshant — activation

customer CAF is already been uploaded in all system and we are creating a case for GSK not activation. now same case is closed with closure remarks ( As per the confirmation received from PhoneGen, GSK is not allowed on Active Prepaid of different circle(GSK MDN SDCA AND TARGET RSN SDCA NOT MATCH), No Alt Number Provided. Hence case closed. )

as per the closure we have change the customer's r sim but still customer is unable to otaf his GSK due to error.

Vodafone Essar Ltd, Mumbai — Change of Address

Hi,

I had requested for change of address on my mobile numbers [protected] & [protected] after filling the form & submitting my new address ( a original copy of my society monthly bill) to the Vodafone store in Goregaon, I was never informed that it needs to be a stamped bill of the society, it has been over a month now, & I even received out call from your Vodafone executing confirming the change of address on both the numbers & informed me that new bills would be sent to the new address. However to my surprise I find that the address is not changed & when I call you Vodafone care team, the call lands at the lower parel office & the executive lakshmi informs that since stamp was not there, the address hasn't been changed, this is really frustrating & sick, since I have done all that was required, I was misinformed & later my address was not changed.

I also spoke to your apparent floor supervisor Naseem Khan at your lower parel office who refused to acknowledge the problem & provide a resolution, he was very adamant & I am sorry to say if you have employees like Naseem at supervisory level, you are the worst customer service provider in my eyes. He refused to transfer the call to someone higher ( contact center manager) or Special services team, he was very adamant when I told him that I have a MGL ( Mahanagar Gas Bill) which I can email it to him for address change if they don't accept society bill which is not stamped, I am really frustrated on the situation.

I was in the process of getting another connection of Vodafone but I have just changed my mind, I would never like to be associated with Vodafone again & would wait for Mobile number portability to be introduced in India to port over to a different carrier.

I am attaching a copy of MGL gas bill as my new address & a copy of my Provisional IT certificate which is provided by ICICI home loans for my new address proof, it clearly mentions my new address proof, I hope your executives uses their brains in understanding that address proof need not only be confined to the documents mentioned in your reference but can vary. I want a direct contact number of your special services team in order to communicate with Vodafone in future as I presume you would take care of this situation.

Vodafone — TM - Vibrant

I received a message that my number has won GBP 250000 in the International UK Draw of M-Tel
I should contact Dr. Mark on [protected]@live.com

Who is TM - Vibrant (when I have registered for DO NOT Disturb)

I wish to donate the entire sum to charity so please help me get it or else make Vodafone pay for it having allowed unsolicited calls.

I have hard proof of this message sent.

I received a message that my number has won GBP 250000 in the International UK Draw of M-Tel
I should contact Dr. Mark on [protected]@live.com
How to Claim ?

Vodafone — Not getting activated from past 15 days

Hi,

I was using my old number [protected] from long back.
Unfortunately I could not use it form some days and it got deactivated.
I called vodafone customer care if I can use the same number or not, they told yes and they asked me to go for 249 validity recharge and within 24 hrs the number will be activated.

From past 15 days, I have been calling the customer care, I have visited their office but still I dint get my number activated. They are simply telling it will be activated activated but nothing is happening.
I am getting frustrated because of the way they are simply dragging and they are not willing to return my money back also so that I can cancel this connection and go for other service provider.

Please please help me regarding this and let me know what action I can take.

Vodafone Essar Ltd, Mumbai — Number not Activated since last 15days

Hi,

This is Rohit Sounik had applied for a post paid connection last week of February 2010, my number is [protected], from Kandivali east Vodafone store, all the documents was given at that time except my brother address & id proof, than I said that I stays in Lokhandwala andheri west so I will take connection from nearby store than the executive said that he will send someone to collect the documents..

Due to some reason i told them to activate the number after 3rd march 2010, as i was using other number which I had requested to disconnect from 6th march 2010, then I also informed them that to give me a call before coming, they had given me call once which i missed bcoz number was busy, then I called up on that number twice noone bother to pick up the call,

On 4th march 2010, I went to store to inform them noone has turn up to collect the documents, spoken to Ritesh store incharge of kandivali east, he said that the documents will be collected next day, the documents got collected next day, and was said within two hrs the number will be activated but on 12th march 2010, the number is still not activated, and I had given these number on my business card for my business purpose...

I went to Mira road store and meet the executive their but he said nothing is updated on my number ,then had conversation with him to let me know his senior number so that I can speak to them, then he called up STORE INCHARGE Wasim, then he spoken to store incharge of Kandivali for the case then he told me that the number will be activated in next two hours maximum, the time was 7:00pm, I wss suppose to get a call for my business but the number not get activated..

I am writing this mail at 12:15 am i.e midnight, I had asked for a number from store incharge of Mira rd, but he denied saying that his personal number cannot be given, because he dont want to get disturbed..

I had worked in Vodafone for three years in Rajesthan but the service quality was far better than I had experienced.. It is just because when u work in market leader posiytion the company employee does not care for the service..

Apart from this they say proudly Happy To Help???????????????????

I think the concern person should take some against such a careless employee bcoz they are taking for a granted........


regards
Rohit Sounik

Hi Praveen,

We apologize for the inconvenience that you have faced. We believe you have been contacted by our customer care team & hope all your concerns have been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
AP Vodafone Customer Care.

Vodafone — Even after activating DND I am getting unnecessary calls

Hi,

I have been experiencing worst customer support from Vodafone from the last few months.Even after activating the DND service on my vodafone I am getting calls from various Banks, Insurance companies etc.When I talked to customer care personal on this issue he said "I need details like from which number you are getting calls, date, time, which bank or company etc" that is not easy to remember.I dont know what should I do.They talk very rudely.Is there any law for the same so that we can sue Vodafone for harassment.Please help!

I've already activated D N D Service on my Vodafone number still i m Continuosly getting Unwanted Sms on my Mobile every day When I Call on Vodafone Customer care Number and give details of Such Sms they assure me that it will not be Repeated in future But after every 2-3 days i got Unwanted Sms from Some another Company.

Now I m Fully Feed up with such kind o[censored]nwanted Sms

How can I get the claim as set by TRAI.

Vodafone — getting unwanted calls

COMPLAINT REGARDING Vodafone Number : [protected] (CORPORATE NUMBER)

I am getting unwanted calls (With very abusive language) from different numbers , and when I checked the same from VODAFONE Customer care they told me that this number was used by some other USER some time back.

Let me know who will be responsible for Such behavious and If previously it was used for some Illegal activities.

This is really very unforunate and Shocking to me. When I asked Customer Care to change my number they advise me to Write the same to Corporate Care email ID instead of taking my request for this sensitive issue.

This reply is not called for & highly disgusting and has to be me taken most seriously at the senior most level. This is imp to remain your customers.

Please call me immediatly regarding the issue or else I will take legal action against the same. This is really very dispointed to me.

awaiting your responce.

Hi Gyan Chand,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/D60IV and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Rahul,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/tCloT and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — falla sms

I used to get the sms recharge mobile with full talk time.
But I never get the full talk time by recharging on the same day.
When I tried to contact the customer care he will tell it has been expired just before day putting blame on retailer.


I found no use of contacting the customer care.

zip

Hi Sahil,

Necessary reversal has been given to your account and error rectified by our Customer Care team. We hope you are happy to have been contacted by Vodafone. Do e-mail us for further queries at vodafonecare.[protected]@vodafone.com. We would be happy to help.

Vodafone Customer Care, Punjab.

Hi Jagdish,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/iwwZr and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Sushil,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/a7P4i and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Pradeesh,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/X2NEE and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Tony,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/yKJCd and we’d be happy to help.

Regards,
Vodafone Customer Care.

I am a vodafone subscriber, and I am getting so many Contest Advt presumably from Vodafone . And now I am getting SMS from different vendors also.

I totally agree that all Text Messaging should be Permission Based. This is why our company only permits texting to recipients who have opted-in only. As a tier one provider we totally support all anit-spamming legislatioin.

All cell numbers in our clients' data base must first request to receive information before receiving any text messages. (Text BIZ to 82222)

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Text ALKRAUZA to 82222

Hi Shantanu,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/PwOL3 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Shantanu,

DND has been activated on your request which will come into effect in 45days. Very soon these unwanted calls/sms’s would stop. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Karnataka Vodafone Customer Care.

Hi Tony,

We believe you have been informed by our customer care team that it will take 45 days for all the promotional communication to stop. We are sure you will bear with us till then. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Kerala Vodafone Customer Care.

Vodafone — severe network problem

Its since 15th oct 2008 that i and rest of the vodafone users in n around shopprix mall sector 61, Noida are facing a severe problem due to vodafone network.
I cannot receive or make any call while in this area and the calls get dropped within 10 seconds. Since i am living in this area and i cannot change my flat because of non responsive nature of the vodafone authority, i have been trying to get in touch with these guys from last 4 days and neither of them have tried to even understand or resolve the problem.
I have lost almost buisness worth few lakhs.
please guide me some way to sue them or at least make it sure that they take the consumer seriously.

Mohit sangal
+91 [protected]

Vodafone — bounced check

this person gave me a check of 90000 rupees and it has bounced.name of this person is Partha Pratim Bora. please send me his adress so that i can lodge a complaint.

this person gave me a check of 90000 rupees and it has bounced.name of this person is Partha Pratim Bora. please send me his adress so that i can lodge a complaint. and the number is [protected]

Hi,
This is Rashid Khan, Partha has not taken your 90, 000 Rs.
I have taken the amount from Partha for your job purpose. But now I am having some problem. Thats why i could not able to go for your work. Partha is my friend just bcoz of him only i have written this comment against you. If you have any problem then come to Lucknow- UP. Right now I am in Lucknow.
And my mobile no. is [protected]

Hi Chandramouli,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/5KrHS and we’d be happy to help.

Regards,
Vodafone Customer Care.