Vodafone India Complaints & Reviews

Pathetic customer service at vodafone store (esp. Rajiv Chowk) and vodafone customer care. i have going again and again to them just for the disconnection of my postpaid no. but they are so pathetic that they always try to divert from the core issue and just pass on you to the next person or tell you to call customer care. When i call customer care they tell me to go to vodafone store. it has been two weeks since i am trying for disconnection of my no. , When its time sell new connection they will call us frequently and welcome us at store for same but when you go for disconnection or refund they treat you as a overhead.
The vodafone store at Rajiv chowk metro station is one of the worst i have seen , ppl there dont have proper knowledge about anything they keep forwarding from one desk to another and takes hours to attend a customer. Very disappointed by the level of customer service. i swear never to use Vodafone mobile service in my life again and also tell my friends to avoid Vodafone.

Dear Sir/Madam,

I am using a postpaid connection (+[protected] from Vodafone. Recently I shifted to a new residence hence I wanted to change the billing address in my bill. My billing date is 12th of every month. I dropped in to Vodafone Store @ BTM Layout on 01-June-2010 and gave a request for the same to Mr. Moin the executive at the store. I submitted a letter from the HR of my company as the proof for my new address. He has taken the request and said it will be done max by 05-June-2010 06:00 PM. The request number is [protected]. I waited till 8th June and I didn’t get any response. I went to the BTM layout store again on 8th June asking for an update on my request. I met an executive by the name Mr. Niranjan. He said there was a problem and taken a new request for the same. The request number is [protected].They said it will closed max by 10-June-2010 06:00 PM. This executive was very rude. He didn’t answer any of my questions on why the previous request was not processed properly. He simply says he has taken a request and they will respond in 48 hours. I told him that my billing date is 12th and I want the new address to be updated before 12th June so that I get the bill in the new address. But he refused to give me an assurance that it will be updated. He simply keeps saying that I have taken a request and they will respond in 48 hours. I again waited for 2 days. Then I called up the customer care on 10th June to get an update. They said the address is not yet updated and the request has been rejected by the verification department saying that I haven’t submitted any proof for my new address. I visited the BTM layout store again and spoke to an Executive Mr. Srinath on 10th June. He verified the details and told me that when the request was taken for the first time the executive forgot to provide the details about what proof he has collected from me. Because of the executive's mistake I had to wait for 10 days now. I asked for immediate update of the address as I done everything from my side. He said he has sent a mail to the concerned department and they will update by end of 10th June. I called up the customer care on 11th June and they said it’s not yet updated and it will be done max by 15th June. Mr.Srinath accepted that it was the executive mistake. I told him very clearly that I want the new address to be updated in my bill which will be generated on 12th June.

These executives are so rude to the customers. Cant answers their queries. They simply take request for everything. They don’t provide any update properly. They are very lethargic and careless. They simply give false promises and don’t care for the customer needs. Why do they call themselves as "Customer Care" executives?

Kindly look into this.

Thanks,
Sathish Kumar

I am subscriber of [protected] under Vodafone Delhi circle. Problem is that i can't make STD calls to landline numbers for the last one month. Several complaints were made to 198 which is vodafone's dedicated call centre to carry customer grievances. However, it is surprised to say that VODAFONE does not care about its customers no longer....I have made atleast 10 - 15 complaints in last month alone. But no resolution yet.... I cannot say that vodafone is useless, but the people they recruit in the customer care is VERY USELESS and they are not even soft spoken.

A couple of years back I had subscribed to a postpaid number for my family from Vodafone, [protected] and gave it up without paying the bill. Subsequently, when I tried to change my number which is [protected] from a prepaid to a postpaid plan (My Company CUG) in 2006 or 2007 (I don’t remember which year exactly), I was faced with the daunting issue of my postpaid request not being activated on account of the fact that I had a due on the [protected] account. Hence, I paid Rs 400 towards payment for the [protected] account and thereafter had it canceled and got my current number activated (Vodafone store Kilpauk). I was under the impression that everything would be fine from there on.

And for all these years I have been quite happy with Vodafone service and our relationship has been cordial. But, of late I was confronted with another serious issue when I tried to subscribe to another postpaid account under my name. The number was taken from Balaji ([protected]) Vodafone representative for CUG with Dexterity Business Analysts Pvt Ltd. But then I faced the similar problem as earlier, that my new number could not be activated as for reason that I have a due on the [protected] account, which shouldn’t be the case as I had already cleared this earlier and canceled the connection.

I immediately walked into the nearest Vodafone store and enquired about the [protected] account, to check the status, but was informed that I had paid the amount and that my account was clear and that I did not require to make any more payments ( Mr.Ammem – Vodafone store representative, Anna Nagar) helped me see my account summary.
I assumed that this is a technical issue and that the status somehow has not been updated in the central database, because then how can my name still be there on the defaulters list when I have already paid and closed the account?. but Later i have got an anser this question that they somehow closed my account without informing me the total amount i should actually pay in some kind of write off method.

And then later they have never tried to inform me that i am defaulter in their Database. And my Question is how come they close my account without paying the full bill amount? and why they have not informed me about that am i am defaulter and now after so much of genuine bill payment for years, they are not ready to gimme a connection in my name.

Sir,

I am holding two vodafone numbers 1)[protected] 2)[protected]. I regularly do bill payment for these numbers through my net banking from Axis bank.
I have noticed 15 fraudulent transactions to Vodafone billdesk on 06th May 2010 .I contacted axis bank to provide me details , The bank in turn asked me to contact Vodafone as the payment has gone to Vodafone billdesk, Details attached with this email.

I have been following up with Vodafone since then, They made me waiting close to 25 days with a reply that all these details can not be shared with you and advised me to contact Police and start the investigation . I have already lost quite a sizable amount through these tansactions and again to process this investigation have to spend some more amount.

I request you to investigate this matter and help me in getting this details from Vodafone.

Thanks & Regards
Rashmiranjan Mallick
[protected]

Vodafone reply on 03 June 2010

Dear Mr. Mallick,
Thank you for your e-mail dated June 02, 2010 regarding Vodafone connection [protected] and [protected].
Referring to your telephonic discussion with our representative from the Nodal desk Ms. Dola Banerjee on June 2, 2010 we would like to assure you that your feedback about the incorrect transactions in your bank account was taken up internally by Vodafone honoring your apprehensions. We have done necessary investigation from our end and we would like to assure you there has been no anomaly in the transactions against your Vodafone numbers [protected] and [protected]. We have received necessary payments in the mentioned numbers through netbanking, which have been updated accordingly.

Referring to the details provided by you , we understand that there is a possibility that your bank account has been used for making certain other fraudulent transactions which is not related to your Vodafone accounts. While empathizing with the situation, we would request you to register a case with the police and also inform the respective Bank authorities. Vodafone shall definitely co-operate with the police in case they initiate investigation.

We hope that we have been able to address your query satisfactorily.

In case you need further help, please do call or e-mail us. We’ll do our best to help you.
Happy to help
Deblina Kar
Vodafone Corporate Relations
Vodafone Care : 111 or +91([protected])
Fax number : +91-([protected] or [protected])
e-mail : corporatecare.[protected]@Vodafone.com
Website : www.vodafone.in


Details of my Bank statement

Statement Criteria
Account Id [protected] : RASHMI RANJAN MALLICK
Transactions in the date range 12/02/2010 to 12/05/2010
No. Txn Date Description ChequeNo. Cr/Dr Transaction Amount(INR)Balance(INR)

1 6/5/2010 ICONN/17237531/060510/VODAFONE (BILLDESK) DR 610 56.84
2 6/5/2010 ICONN/17237513/060510/VODAFONE (BILLDESK) DR 1,001.00 666.84
3 6/5/2010 ICONN/17237504/060510/VODAFONE (BILLDESK) DR 2,200.00 1,667.84
4 6/5/2010 ICONN/17237499/060510/VODAFONE (BILLDESK) DR 2,200.00 3,867.84
5 6/5/2010 ICONN/17237498/060510/VODAFONE (BILLDESK) DR 1,001.00 6,067.84
6 6/5/2010 ICONN/17237493/060510/VODAFONE (BILLDESK) DR 1,001.00 7,068.84
7 6/5/2010 ICONN/17237488/060510/VODAFONE (BILLDESK) DR 1,001.00 8,069.84
8 6/5/2010 ICONN/17237470/060510/VODAFONE (BILLDESK) DR 1,001.00 9,070.84
9 6/5/2010 ICONN/17237458/060510/VODAFONE (BILLDESK) DR 1,001.00 10,071.84
10 6/5/2010 ICONN/17237448/060510/VODAFONE (BILLDESK) DR 610 11,072.84
11 6/5/2010 ICONN/17237442/060510/VODAFONE (BILLDESK) DR 500 11,682.84
12 6/5/2010 ICONN/17237436/060510/VODAFONE (BILLDESK) DR 1,001.00 12,182.84
13 6/5/2010 ICONN/17237423/060510/VODAFONE (BILLDESK) DR 1,500.00 13,183.84
14 6/5/2010 ICONN/17237418/060510/VODAFONE (BILLDESK) DR 1,500.00 14,683.84
15 6/5/2010 ICONN/17237408/060510/VODAFONE (BILLDESK) DR1,001.00 16,183.84


Note: The closing balance displayed includes the credit balance and overdraft limit (if any) in your account. It excludes funds which are under clearing and amount marked lien, if any. For any further clarifications, please contact the Branch.
Legends :-
ICONN Transaction trough iConnect
VMT-ICON Visa Money Transfer through iConnect
AUTOSWEEP Transfer to linked fixed deposit
REV SWEEP Interest on Linked fixed Deposit
SWEEP TRF Transfer from Linked Fixed Deposit / Account
VMT Visa Money Transfer through ATM
CWDR Cash Withdrawal through ATM
PUR POS purchase
TIP/ SCG Surcharge on usage of debit card at pumps/railway ticket purchase or hotel tips
RATE.DIFF Difference in rates on usage of card internationally
CLG Cheque Clearing Transaction
EDC Credit transaction through EDC Machine
SETU Seamless electronic fund transfer through AXIS Bank
Int.pd Interest paid to customer
Int.Coll Interest collected from the customer

R/Sir,

I am Nisha From Manpur .actually Meri Payment abhi nahi hui Hai our mere Dadi maa kanidhan ho gaya hia jo ki UP me rahti thi..Mere mobile me abhi balence nahi hai jisse mai waha baat karsaku...pls help me i am very sad now ..pls help pls tranfer my amount in my other no...pls my other n is [protected] & old no is [protected]...pls help me..Actually I Am in Privete jobe in out of my city

I'm a vodafone prepaid customer for the past 1 & 1/2 year, ([protected])recently recd sms stating submit the documents
and been there,( vasai west vodafone centre) in q 4 one hour, on my turn, they say documents are not sufficient.
On purchase all my originals were shown, but now what is new fun ? They don't mind others time has also got some value.
I told them to cancel the connection if these documents are insufficient.
Why I should again produce my doc ?
Is there any rule
All my doc are genune.

• This is with reference to the wrong amount of Rs 30 deducted from the prepaid mobile as per confirmation of your customer care regarding the deduction was made for sending the 10 flash sms at around 1.40 pm -2.00 pm , but in actual the same was not done as I only operate the mobile .

• I need my money back as there was no sms sent from my end.

• This is an unfair trade practice followed by Vodafone to generate extra revenue to meet the respective targets

• Yes it a mere amt of Rs 30 but my hard earned money deducted for no good reason ….

• Looking forward to your positive response in terms of returning the money as the sent items does not have any records of mentioned fraud done by your company.

• Otherwise we shall send this to leading newspapers and media house to look into matter and I am very sure millions will raise their voice against the same.

• A full day reality story will be telecasted by media with millions of customers with similar complaints.


Regards,
Vijay Arora
Mobile: [protected]

As per Vodafone custmore care suggestion, I visited the Vodafone store sec-18 noida twice.
But every time they refused to conversion from post paid to pre paid by giving absurd reason after a long wait.

On the first visit 3rd June , I met with MS Sangeeta Devi after waiting for more than two hours,
but she refused to convert from post paid to prepaid giving a unusual reason that first I will
deactivate the National Roaming and said it will take some time so please come after 6thJune.
she promised me to she will change this connection after 6th June after submitting documents/payements.
please find the attached doc for reference.
(Token No - 175 and reference No[protected]
then I received a SMS confirmation that My National roaming is deactivated.

On the second visit 7th June, I met with a customer care executive and after a long disscussion
(This lady does not know the difference between GB and MB usage of Internet usage !!!),
She agreed to refer a customer care executive ABHISHEK(a frusted and angry man).
please find the attached doc for reference.
(Token No - 175 and reference No[protected]

When I asked my concern to ABHISHEK, he directly said that he does not care about any mail
or any past conversion with CC and promised made by SANGEETA devi who deactivated my national roaming.
and said I will start my own process whether this conversion can be done or not, Its not your choice.
I tried a lot to understand him why I need this conversion. but he did not listen at all and
all the time he talked with very angree mood and with bad manner.

The same situation was happening with other customer also and all are irriated by their behavior
(ABHISHEK and NEHA).

After a long heated argument, finally ABHISHEK has declared/annouced that I will not do this,
you can do whatever you want do,and At max I will disconnect your phone connection.

After Three hours,Finally he ordered the security man to switch off all the light and down the shutter.
and left away from the seat.
Finally, One of the customer care executive (NEHA, as name she said) said the It will be not done
and no need to come again and again.

Respected sir,
I have a mobile connection vodafone prepaid sim with the number of [protected] since[protected].
Now I want the details of incoming and outgoing calls list from january, 2010 to 5th june, 2010. Please send the details as soon as possible.
Thanking you sir.
My Address:
P. Sreenivasulu,
D.No: 8/16,
Podalakuru,
Nellore(dist),
AndhraPrasesh.
E-mail: [protected]@yahoo.in.

sir i have made online recaharge of 222 on 27/5/10 for mobile no [protected] .the recharge was not done.

i have made another recharge on the same no for rs 222 again it was not done .this recharge transaction no isMCIT[protected].PLEASE CREDIT MY MONEY BACK INTO MY ACCOUNT .i would also like to tell you that yourcustomer service is not good at all .they are definately not happy to help.i wonder why i have taken vodafone prepaid

Hi,

I am Sachin Kapoor,, my mobile number - [protected].
I have converted my Vodafone Post-paid account to Pre-paid account on Saturday - 5June2010.
And on monday(7June 2010) , my mobile phone outgoing has been disconnected by Vodafone , the reason behind is given by Vodafone that document name is mis-match (like in my passport name is Sachin and on my rent agreement name is Sachin Kapoor).

My complaint is that i got the message from vodafone regarding same issues on Monday(7 June 2010 Time 9.26 AM by saying that "my outgoing will be disconnected with in 48 Hours, so please submit documents". And when i checked then My outgoing had been disconnected on Monday 7 June 2010 Time 9.27AM means with in 1 minute,, At that time i was in office,, i was unable to go Vodafone office in my office timing.

I also called to Vodafone Customer care,, but they replied that you will have to submit the document,, i said that i will submit the document today itself but you should provide some time to me, because i am in office , i can come in evening. AS you send the nessage that my out going will be disconnected with in 48 hours then why did you disconnect my phone with in 1 min.. then they replied that ot's our RULE,,,

Vodafone should provide some hours for submit the documents, they can't disconnected the phone service with out saying any thing.
Because of their bad service i suffer a lot......Some action should be taken by government against Vodafone,,,,,

Government should put some restriction on Vodafone Monopoly like what ever happened with me,,,because it is always happened when anybody do convert their Post-Paid to Pre-paid,,,

Vodafone always say they provide best service but actually they provide Worst service,,, i Suggest to every one that please DO NOT TAKE SIM OF VODAFONE EVER.......


Please take acion on it.

Respected Sir,

I the undersigne Mr.kamil B Borges as resident of khanapur kindly like to bring to your
notice that i am getting dirty sms as well as sexual abuses from the vodaphone number which is as follows [protected] and when i try to call the person he/she does not attends the call. Sir i cannot change my existing number as i work private firm.Sir i will be very much thankfull if you help me in tracing out the details who the person is because i am fed up with his daily torture..

Hope so sir you will understand my problem and help me in tracing out who the person is.

Thanking you.

Your's Sincerely

Kamil Borges

Hello Sir,

Just wanted to let you know after 5 calls to the call center of Vodafone, personally interacting with the Sales person here at my organisation the postpaid connection I had taken one and a half months ago has been unsuccessfully converted to the corporate plan.

While taking the connection I was informed that the conversion will take place in 48 hours once I send a mail from my corporate id. After a week when I called in I was informed that a simple email will not do and more details are required. I obtained these details from the sales agent here at my organisation and mailed it using my corporate id. A month passed and when I called again I was informed the they were waiting on additional information, which is when I decided to end the circus and requested for deactivation.

This is just a lousy staff providing lousy service.

Regards,

Manhar Puri.

REMINDER :::: ONE

This is the first reminder for my below mention concern.

MS / MRS Sushma – I had called up your contact center at 3:56 AM wherein my call was not answered wherein I was getting the voice coming at other side & later call gets transfer at IVR. Kindly check what kind of service assistance is their.

Regards,
Subrato Dass

From: Subrato Dass [mailto:[protected]@dishtv.in]
Sent: Thursday, June 03, 2010 7:23 AM
To: 'Corporatecare.[protected]@vodafone.com'; 'RITU.[protected]@Vodafone.com'
Cc: '[protected]@trai.gov.in'; '[protected]@trai.gov.in'
Subject: Unwanted VAS :::: [protected]
Importance: High

Dear Team,
Ref : Mobile No. : [protected]
This is with reference to highlight that I am your Vodafone user from last 2.5 years. I am regular payer of my bills also. But from last 6 & more months, I am regularly paying for an UNWANTED SERVICE been activated under my Mobile number. This service is “CRICKET ALERT”.
This service gets activated long back under my account while accessing the VODAFONE LIVE. OK with this as it was my mistake but I am looking to discontinue the same from DAY ONE itself. But all in-vain of no use.
Because to delete this service, I need to send an “CAN CA” to 111 but I am getting the revert SMS “You are not ACTIVE for this service. Get Cricket updates & more dial *123*11#. Rs.30 per month”
To get it rectified I had walked up to your nearest VODAFONE store also at NIT, Faridabad. But they people were not ready to help might having too much customer base with you & less manpower at your store. Because one of your member replied “MEI KYA KYA DEKHU….AGAR SMS SE DEACTIVATE NAHIE HO RAHA TOH……MUJHE NAHI MALUM KAISE DEACTIVATE HOGA”
Spoken with your best customer care representative not listed the name with me(check out your database must be there), but of no use. They were GOOD FOR NOTHING. VODAFONE is using the slogan “HAPPY TO HELP YOU” this is absolutely in correct as it should be “HAPPY TO CHEAT YOU”.
I am an employee of DISHTV & my company bears my mobile bills but above mentioned services can’t be entertain. Every month, I need to give explanation for the said service & need to pay the amount towards my accounts team for the clearance. This leads in delay of the bill payment & due to this from last few months I am regularly charged for the LATE FEE amount also.

Check out the details at your end as really feeling that need to highlight to my company management to close the corporate plan with VODAFONE.

Awaiting for your response call for this.


Regards,

Subrato Dass

Dear Sir,

Recently I took a new vodaqfone prepaid conncetion. And I have submitted my Pune passport and photograph as identity proof.
Today (05.06.2010) onwards they have discontinued my outgoing. I can receive incoming. I talked to the Vodafone customer care. Thay said there are some problem in document filling up. As my address proff is accurate.

Please tell me where is my fault. I am suffrering. Even not able to contact anyone. As my phone is dicontinued by the vodafone.

Worst part is that they even did not informed me regarding this discontinuation.

My vodafone number is [protected].

Please do something.

Thanks,

Abhay Singh

PCN service is activated automatically on my mobile number [protected] on 1st june 2010. Immediately sent NPCN message at 111 and got confirmation that PCN service will be deactivated within 48 hours. On 3rd june spoke to customer care and they asked to switch off and on the mobile but the problem persisted. Sent message again for deactivation and sent sms on 6790 for resolution but nothing happened till now.

Respected Sir,
I am using vodafone sim, and my no. is [protected]. I want to my incoming and Outgoing calls list from January, 2010 to Till to date. Please send the details.
Thanking you sir.

Vijit
to paymentassist.., Vodafonecare, bcc: me

show details Jun 3 (1 day ago)

Forwarding the email as I mis-spelt the email address paymentassist.[protected]@vodafone.com

[protected] Forwarded message[protected]
From: Vijit <[protected]@gmail.com>
Date: Thu, Jun 3, 2010 at 3:31 AM
Subject: Fwd: Vodafone not at all happy to help
To: paymentassisst.[protected]@vodafone.com
- Hide quoted text -
Cc: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>


Hi,

I received a letter today with the subject line "Payment Reminder letter". Ref: Vodafone Relationship No. 1.15377792, Cell No. [protected].

I was instructed to call Eleena Biswas or Chandrashekhar Birwadkar. I tried calling Eleena Biswas on [protected] and Chandrashekhar Birwadkar on [protected] and both are not answering the call. The landline number 25477706 provided in the letter is not in service.

This is to remind Vodafone that I never stated that I will not pay the bill. I am ready to pay the bill even now provided Vodafone sends me an apology letter (hard copy or email) for the inconvenience I faced at the Vodafone store and the delay I experienced in getting the gift as part of the Vodafone and Global direct scheme. Also, one of the gifts I received was of no use to me (Reebok jacket not of my size).

Please go through the email thread below and please do not waste your time and precious paper sending reminder for payment of bill. Instead send me just one apology letter and that very day I will pay the bill both for [protected] and [protected]. Else let us fight it out in a court case. Please send me a legal notice and I will present my case there.


Regards,

Vijitkumar
[protected]@gmail.com




[protected] Forwarded message[protected]
From: Vijit <[protected]@gmail.com>
Date: Tue, May 4, 2010 at 7:43 AM
Subject: Re: Vodafone not at all happy to help
To: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>


Hi Sameer,

Thank you very much for your generosity in allowing me to use the number for another 2 days. However, as mentioned in my conversation with you I won't be paying the bill for any of the numbers that I have disconnected. Also, I had mentioned that it is fine with me if you disconnect the number right away.

I have nothing against you or Sharon and very well understand that you are working for a company and you may be following company guidelines when it comes to not apologizing in an email. However, the thing that I cannot understand here is how come any company have a policy like this. I had the [protected] right from the time when this company was known as "Orange". From Orange to Hutch and now Vodafone I was witness to the transformation. This number was the very first mobile no. I had. I started off with a prepaid connection and till recently had not changed my number or service provider. This speaks volumes about my loyalty as a customer. I have never defaulted on my bill since I converted to a postpaid customer in November, 2005.

I am not writing all this to get any response from you guys or bring about any change in policies of Vodafone. This is just an FYI. Please do not waste your time getting back to me as I have already moved on to a different service provider. You may focus your time and energy on helping other Vodafone customers.

Have a nice day!

Adios!

Regards,

Vijitkumar


On Tue, May 4, 2010 at 4:37 AM, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:



cid:image001.[protected]@01C9B2CF.55387EB0



Dear Mr. Vijitkumar,

Thank you for your email dated 01/05/10, regarding disconnection of your Vodafone mobile number [protected].



Further to our conversation, we confirm that your Vodafone number will be disconnected on 06/05/10.



We would like to inform you that your next bill will be generated on 11/05/10, with a payment due date of 29/05/10.



In case you need further assistance, please do call or email us. We’ll be happy to help you.



Happy to help,



Sameer Khan

On behalf of corporate office

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Web site : www.vodafone.in





cid:image002.[protected]@01C9B2CF.55387EB0



From: Vijit <[protected]@gmail.com>
To: Vodafonecare Mum (MUM-NE); Marten Pieters (COR); Vittorio Colao; Laxmi B (MUM-NE); Corporate Assist (MUM-NE)
Sent: Sat May 01 16:02:37 2010
Subject: Re: Vodafone not at all happy to help

Hi Sharon,

Please do not bother. I received a call today from Vodafone to confirm whether I wish to cancel the following numbers:

[protected]
[protected]

I have given my confirmation. When I requested Sameer who had called on behalf of Vodafone to cancel the number [protected], he said I will have to send an email for this. So here I am requesting that you cancel the following number in an email:



[protected]



You guys can insist on an email request for cancellation, however, I as customer can’t expect an apology in an email. In this entire episode, I have been verbally apologized to, a hundred times. However, an email apology that I requested for has yet to be seen.



If you go by my history of bill payment, I have never jumped the due date. However, this time I did and if anyone is responsible for it, it would be Vodafone. I have not paid my bill yet and will not be paying it. If at all you expect me to pay then as stated in my previous email, a written apology (not regret) for all the inconvenience I faced from Vodafone has to come my way.



I too work in the Customer service industry. The only difference is that I provide customer service to customers primarily in the US and few UK customers too. The reason for my insistence on a written apology is because of the fact that when we know for sure that the customer had faced any inconvenience because o[censored]s, the first thing we do is apologize (in an email). May be customers are better treated in those countries than in India.



Thank you very much and I apologize for any inconvenience I may have caused to you.



:-)



Have a nice day!



Regards,



Vijitkumar
[protected]@gmail.com
http://vijitspeaks.blogspot.com
http://CreateBetterIndia.blogspot.com





On Fri, Apr 30, 2010 at 11:06 PM, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:













Dear Mr. Vijitkumar,

Thank you for your email dated 29/04/10, regarding your feedback for Vodafone mobile numbers [protected], [protected] and [protected].



We thank you for your candid feedback for Vodafone Customer Service and assure you that we have already forwarded your feedback to the appropriate team.



Mr. Vijitkumar, we would like to inform you that corrective action will be taken against the situation faced by you.



We sincerely regret the inconvenience caused and will ensure that necessary action is taken to prevent the same.



In case you need further assistance, please do call or email us. We’ll do our best to help you.



Happy to help,


Sharon D’silva

On behalf of Corporate Office

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



Note: Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.



From: Vijit[SMTP:[protected]@GMAIL.COM]
Sent: Thursday, April 29, 2010 1:34:34 PM
To: Vodafonecare Mum (MUM-NE)
Cc: Sunny Pandirkar (MUM-NE); Corporate Assist (MUM-NE);
Marten Pieters (COR); Vittorio Colao
Subject: Vodafone not at all happy to help
Auto forwarded by a Rule


Hi Sharon,

I do agree with the bill amount for [protected]. I had only checked the latest bill and not the previous one. Sorry about that.

However, as mentioned in my email to you yesterday, I am not going to pay the bill for [protected] and the [protected] numbers until and unless I see an apology coming from Vodafone for the inconvenience I faced at the Vodafone store. Also, you owe me an apology for the delay in sending the gift associated with the number [protected].

I will be canceling the number [protected] but that does not mean I will not pay the bill. The only reason I am not paying the bill is because of the fact that you have not apologized yet on behalf of Vodafone.

You have only regretted the inconvenience caused to me but not apologized. It is really painful to see that I have to beg for an apology that I rightly deserve from Vodafone for all the hassles I faced only and only because of Vodafone.

Regards,

Vijitkumar

CC to: sunny.[protected]@vodafone.com; <Corporate.[protected]@vodafone.com

>,marten.[protected]@vodafone.com, <Vittorio.[protected]@vodafone.com>,



On Wed, Apr 28, 2010 at 5:47 AM, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:











Dear Mr. Vijitkumar,

Thank you for your email dated 24/04/10, regarding Vodafone mobile numbers [protected], [protected] and [protected].


Further to our telephonic conversation, we have clarified your concern mentioned in the below email.

Mr. Vijitkumar, we wish to inform you that we have proccessed your request to courier the Reebok sunglasses towards Vodafone mobile number [protected] at your billing address. You will receive the same within 24 hours.


Your Vodafone mobile number [protected] reflects an amount due of Rs. 1,362.90 towards bill dated 11/04/10. We request you to make the payment immediately as the due date for the same is 29/04/10.



We confirm Vodafone mobile number [protected] has been disconnected with effect from 16/04/10, due to non payment of bills.



The above account reflects a total amount due of Rs. 734.38 towards bills dated 11/03/10 and 11/04/10. We request you to make the payment, so we can restore mobile services for you.



Mr. Vijitkumar, we thank you for your candid feedback for Vodafone Customer Service and assure you that we have taken up the matter with the concerned department to avoid occurrence of such incidents in the future.



Your feedback is valuable as it helps us enhance services for you and review our processes.



We sincerely regret the inconvenience caused to you.



In case you need further assistance, please do call or email us. We’ll do our best to help you.



Happy to help,


Sharon D’silva

On behalf of Corporate Office

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



Note: Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.





From: Vijit <[protected]@gmail.com>
To: Vodafonecare Mum (MUM-NE)
Cc: Sunny Pandirkar (MUM-NE); Corporate Assist (MUM-NE); Marten Pieters (COR); Vittorio Colao
Sent: Sat Apr 24 16:32:43 2010
Subject: Vodafone not at all happy to help

Hi,

This is to highlight the insensitive manner in which Vodafone treats its customers.



Issue 1: Concerning bill payment for mobile no. [protected]



I went to pay my mobile phone bill at the Vodafone store in Ghodbunder road, Thane-India. I stood in the queue at the “Pay here” counter. I was 5th in the line. No where near the counter it was mentioned that only debit card payment was accepted there. It was only mentioned that for credit card payment the kiosk option should be used. So, I stood in the queue for making cash payment. When it was my turn, Vicky Srivastava, the person at the counter informed me that only debit card payment is accepted there. I informed him that no where it is mentioned that cash payment is not accepted at the counter. He simply replied stating that all customers who come to Vodafone store to pay the bill know that cash payment is not accepted at the counter. I was not aware of this. I saw “Pay here” mentioned at the counter and hence stood in the queue. This person didn’t even bother to apologize for the inconvenience caused to me or empathize with me. I immediately took a token number and decided to complain about the issue. I first spoke to a representative of Vodafone who directed me to the Vodafone store manager, Sunny Pandirkar. I explained the issue to him. Sunny initially said that it is mentioned that cash payment is not accepted at the counter. So, I personally took him to the payment counter and showed him that nothing was mentioned about cash payment at the counter. He did apologize for the inconvenience. However, I requested for a written apology or an apology by email. He said that he cannot do it. Hence, I decided against paying the bill. Now unless I get a written apology or an email apology for the inconvenience faced and the insensitive manner in which things were communicated to me; I am not going to pay the bill.





Issue 2: Concerning the inconvenience caused by Vodafone and Global direct scheme.



I opted for a scheme offered by Global Direct on behalf of Vodafone. I got the following two numbers:



[protected]

[protected]



The person (Kamalakant Behera-Global direct) who offered me the scheme had initially mentioned that after paying the bill for the above two numbers I will get the gift chosen by me from the available list at the Vodafone store. However, I received gift voucher instead, which I had to courier. The number [protected] got activated late because of the goo[censored]p by Global direct with regards to my address proof. They did not collect it first and then asked me to fax it. They messed up with the fax also and made me to take another Xerox copy. One representative came home and collected it. Due to this delay I only received gift voucher for the first number [protected]. In this case I had the option to select the gift. I selected Reebok jacket. It did get delivered to me but was not of my size and of no use to me. I cancelled number [protected] because of this.



For the second number [protected], I paid the first bill and received a gift voucher with a scratch card option. I scratched the card and it was a Reebok jacket again. I wanted sun glasses. I have complained about this to Vodafone before and I was assured that I will receive sun glasses. However, till date I have not received any gift. Due to this I decided against paying the bill for [protected]. Complaint number for your reference:[protected]



I wish to get written apology and written assurances for the above mentioned issues. Until then I will not be making any payment towards my outstanding bills.


--
Regards,

Vijit
[protected]@gmail.com
http://vijitspeaks.blogspot.com
http://CreateBetterIndia.blogspot.com

Respected Sir,
Myself Tangsal M.F. , I refilled my Mobile([protected]) with Vodafone Scheme of 215RS recharge for 415 mins, I recieved messege that your acount has been refilled with 215 rupees (transaction ID: KK[protected]), but it is not credited to me till after 40 HRs after recharge. I had paid 215 RS to Retailer also 40 HRS ago.
There customer care people are not co operating with me at all. Every time i call to them they make new stories and asks for 6 hrs time, but even after 40hrs passed they did nothing.
I am working here in banglore , I am basically from Kalyan (Maharashtra), I need to talk to my family which is not possible due to this problem,
I kindly request you to take necessary action.
Thanking You.
Tangsal M.F.