Vodafone India Complaints & Reviews

Complaint of Vodafone Postpaid Connection


Dear Sir/Madam,

This is to bring to your knowledge that I had Purchased a Vodafone Postpaid Connection
on , July''09.

I actually made payment online through ICICI Bank netbanking on 02/04/2010 at 10.30 am amount Rs.2323.& the due amount was Rs2337 & the due date was 07/04/2010.& on 03/04/2010 i got a call from vodafone executive to deposit my due amount & I told them that i had made my payment online yesterday.They said ok.

Then same day around 3.00 pm they stopped my outgoing & incoming calls.

Same day(03/04/2010) When I spoke to the customer care department at 8.00pm ,they said due to the outstanding amount they can't open the services.Even i said to record my transaction no. that i made through the netbanking.He said when they update the payment then they would be able to open my services I again said ok.

Next Day(04/04/2010),When I spoke to the customer care department at 8.00pm they said actually we had received ur payment but we can't open your services,u will have go to vodafone store & will have to deposit again the same amount by cash then we would open ur services.I requested that guy to open my incoming calls.So that my near & dear one contact me any time because i m far away from my house(Kanpur) & i m living in Ghaziabad.But he refused to to so on my request.

Due to this carelessness of vodafone services i might be thrown out from my company because my bosses r trying so many times to contact to me

Due to this i m mentally torchered by vodafone

So I request you to kindly look into the matter an do the needful.

Payment Updation Date- 04/04/2010 at 20.219pm
Transaction No.[protected]
Bank by- ICICI Bank



Complaint No. 75950845 Executive Name- Mr.Virendra
Vodafone Mobile No. [protected]

With Regards,

Sushil Singh Gaur
M.[protected]

Dear Sir / Madam,

Mobile Number - [protected] - Mumbai Circle.
My Vodafone account is locked becasue of non-operating the account for more than 180 days. The message shows that please contact customer care.
When I dial to customer care, the service is chanrgeable @ 50 paise per 3 mins.
I accept the same and try to get information from the customer care agent. Agent ask me all the security questions. This takes more than 3 mins. Then he tells me that please enter wrong pass word 3 times and then log-in as new user again.
I tried that also. After doing so, again I get message that please contact customer care.

In my opinion, customer care service should not be chargeable at least for service industry like mobile phones. This is one way of looting people to earn money. I would like to get back my money which was charged on me for such calls.
I strongly oppose the system of charging customers for online service.

Please help.

Thanks and regards,

Pradip Sutar

I am Vodafone prepaid customer, who have done an online purchase of Bonus Card for Rs 35/- to avail below mentioned benefit. Post recharge I had got a confirmation mail & also an email communication with (MIC reference no :- MICI[protected]) confirming that the recharge has been done. But once I made a call to USA ( duration of call 8:45 minutes) , I was charged some Rs 56 odd which was deducted from my main talktime balance.

35MRP(Rs) 35
Talktime (Rs) 0.00
(Equivalent mins) 0.00
Benefit 10 Free ISD mins to USA, use in 30 days
Validity (Days) 30
Access Fee (Rs) 31.73
Service Tax 10.30%
10 Free ISD mins to USA, use in 30 days

Since I had not recieved the benefit then Vodafone should refund this amount of Rs 35/-.

To
The Manager
Vodafone ESSAR South Lmt.
Mohali-160071
Sub:- Activate of Vodafone Mobile No.[protected]
Respected Sir,
I have applied For a New Connection of Vodafone In your Faridkot Vodafone Store and fulfill all the condition and submitted the necessary documents as demanded by Vodafone office.i.e 1. Identycard 2.Vote Card.
I am a Govt.employee and working as I.A in P.S.E.B office under A.O Field faridkot office.
But your Vodafon office incharge of faridkot Mr. Saurabh, told me that he is unable to activate the number allotted by the office.it is therefor request to please activate mobile No. mention as above.
If my mobile No. is not activate by your office,then please returned by my documents.
The dealing of the staff of Vodafone store under the Saurabh is very poor,and he say me that I will not activate the connection and neither return the documents demanded by me.
As Mr.Saurabh always missguide me when ever I visit the office.So please issue necessary instruction to Vodafone store faridkot to activate my No. or returned my documents immedeatly.
Yours sincerly,
Vinod Kumar
Mob:[protected]

maine ek vodafone ka connection liya jiska no [protected] hai jo ki mere name ritesh kumar ke nam par hai par mujhe uski puri jankari nahi di gayi.maine vodafone mobile connect (vmc)ke liye ye no liya tha.maine ise band karwane ke liye req dalne chahe 17 tarik ko to bataya gya ki ye 8 se pehle band nahi ho saktaiske regarding maine apni complaint vodafonecare.[protected]@vodafone.com pe dali..mera bill due hone par mujhe bina koi information ke mera no 2 ko band katr diya gya or kaha gya ki hum tio apko msg or call karte rahte hai.mere [protected] par call karne par bataya gya ki apka vmc 8 ko band ho jayega iske liye apne req bheji hai.puchne par unhone meri email complaint ko hi meri req bataya.unhone mere se 500 rs security li thi jo no band karwane par wapis milni thi par ab wo keh rahe hai ki ye to 24 months se pehle nahi ho sakti.wo meri koi bat sunane ko tyar nahi.kirpa iska koi hal nikala jayemeri email id hai ritesh.[protected]@gmail.com.mera no hai [protected].iska sollution jaldi kiya jaye.

respected sir,
A person is calling on our phone to tease us.I want to know his details.his address and name so that i can seek help from authorities.To confirm who the person is, I am looking for these details.the mobile number of that person is -[protected].please help us sir.
please email me the details.
thankyou!

Hemang Trivedi
CS- Head, Assam & NE
For Vodafone Essar Ltd
Vodafone Essar Spacetel Limited
Agni Shanti Business Park, Opp AGP Office
GNB Road, Ambari, Guwahati-781001, India


Dear Sir,

I had taken a Vodafone Postpaid Connection([protected]) on 10th March, 2010. On activation of the connection I had Blackberry connection(Plan-Rs 249) activated on my phone number on 13th March, 2010. At the time of taking the Blackberry Plan, I was mis-sold the plan stating that I need to pay only Rs 249 for sending and receiving the mails. After using the Blackberry Plan for 2 days, I found that my bill has exceeded Rs. 600. When I spoke to the customer care on (111) , I found that I was using the plan where I was being charged for /Kbps download. After that I had kept my cell on switch off mode till date. On 29th March, 2010, I visited the Vodafone Store, G.S Road, Guwahati for de-activation of my Blackberry Plan and my cell connection. On that day I was offered a new Blackberry Plan of Rs. 899 (Unlimited) which I reluctantly accepted. Today[protected] I received an sms stating my connection has been debarred because I have exceeded my credit limit. To my utter surprise I found my bill to be Rs.1146. Today in the afternoon I went to the Vodafone Store, G.S Road, Guwahat, for de-activation of my phone number and Blackberry Plan. The executive Geetika Deka mis-behaved with me in your Vodafone store and she tore-off the de-activation application form submitted by me in my presence. Is this the way you resolve customer queries? Your advertisements always speaks of "HAPPY TO HELP" but thats what Vodafone lacks. I am totally pissed off by the filthy behavior of Geetika Deka. She is the person who mis-sold the Blackberry Plan. Since she has exposed herself, and her conduct is unbecoming. This email be treated as an application for de-activation of Blackberry Plan and Vodafone connection. I have already paid an advance of Rs.500 at the time of taking connection and I am only liable to pay an additional amount of Rs.100 after adjustment of advance Rs.500, and please ensure my Blackberry Plan and my connection gets de-activated today[protected]. Since I had kept my phone in switch off mode and have not used it, I will not entertain any further financial liability. This mail be treated as a Disconnection as well as Legal Notice and I am deeply shocked of the experience with Vodafone.


--
Regards
Sujoy Dhar
rmoS Co Pvt Ltd

Dear
sir/Madam

I hereby explaining the difficulty while using the Vodafone.Please consider the complaint and do the needful.


1 .While using Vodafone voice chat IC and chat with different person but I came to realized that their your own person appointed by you ,it vodafone I can through neccessary.

2.I repayed the full amount with full interest only on condition that the same number will be reactivate.After receiving the amount I got the information that the number has been deactivated ,and it is impossible to activate the same number.

3.When I intimated the above issues to your nodal officer Ms Jency ,she replied that issues could not be sorted due the de activation of sim card.After that I submitted the complaint through e mail I got the reply from Ms Jency that it will be activated at the earlist and requested me to contact the nearest Vodafone Store.

4. I didnot get any satisfactory reply from your Nodal officer Ms Jency for my query about Voice chat & in my own enqirey i know that vodophone appointed through an another company that"s name was spice digital that" another name cellibram this company appointed to female staff. (I was cheated and have realised that your own female staff had been chatting me by waisting my time& money.The above all you have exploitted the customers innocence and trust with you and I came to know that you have appointed staffs for this pity game for voice chatting.While calling your vodafone number 111 & jency,binoy are engaged such a game.

this is inform to jency . she replied to i dont give the details about spice digital because vodophonecompany procedure didinot have permited. u have only written complaint to me. so have written and sent to jency & binoy but no use.


5. this is final & last written complaint did not sovle the problem i have do take my action in my own side

6. then in my 03 vodophone sims custemer care no 111 is not working . when calling 111 she said to be pls check the number .these cause rof reason only jency this is inform to more than 10 times but no action take it .


Please consider the complaint and do the needful.


Please consider the above and and query regarding this please get in touch in my e mail

Ratheesh
[protected]@gmail.com

[protected]

i sent u this mailon 17th of march and today is 2nd of aprail and still i didnt get any reverts or any solutions from ur side so kindly tell what to do in the future and this same conversation is send to the director of TRAI and the local comitee of consumer welfare association also and one to the local area sdm and one to the president of india
thanks


On Wed, Mar 17, 2010 at 10:55 AM, honey anand <[protected]@gmail.com> wrote:

respected sir/madam

My self Honey Anand and i have a your connection with the number [protected]. and this connection i am using from the last many years.
but from the last two years i am very much unsatisfied from Ur services last year 31st Dec 2008 i deposited 3200 at my account of my connection through the kiosk but till today that payment haven't updated i complaint many times but there is no use none is here to listen .

know i have one more complaint from ur company that i send a deactivation message of blackberry services as told by the customer care executive on 7th Feb and i done the same and till today i have that message which i send to Ur company on 111 but know when i got the bill in that bill i seen the detail that the services is still on at that time i talk to customer care executive but they says to me that u have to visit the Vodafone store and tell Ur problem they will help u when i visit the store they says that we don't have the power to solve this case u just mail they will help u out
know i cant understand that what should i do i should pay that amount which i don't have to or i just have to change my number because i think that i m fed up with the Vodafone plz let me know as soon as possible.



Honey Anand

Hello Team,

I have sent a mail to the vodafonecare.[protected]@vodafone.com asking to cancel my connection on Feb 22nd , 2010. I had asked to return my deposit amount of Rs. 300. I got a reply from them saying that it has started processing and till now I did not get any response from them. Also they are not sending any replies for my mail after that. So please do something to get this amount back.

My mobile No : [protected]

Thanks,
Deepa

Hello,we are Vodafone employee working in Barmer,We frequently keep on travelling from Barmer to Jaipur As Jaipur is our Permamnent Address.But,the condition in Sleeper class Of the Malani Express(Jammutavi) Is to misrable before Jodhpur City when it departs from Barmer,there are no lights,no proper sanitation in the coach... A service class manli man like us cannot afford AC coach daily...So, we request theto help us

Dear Sir/mam,
I am using vodafone number [protected] since 2004 and everytime i face problem from service provider. My trouble is that i can not change my number and i am waiting for number portability. Using this vodafone is always levying charges. I have following problems:
1. From last three months i am requesting for waiver of late payment charges but company is not rectifying it and every month we have dispute and they put up LPC, when i complaint about this i got reply from compnay plz pay your billed and unbilled and unsubscribe from our company, i think this is not a consumer friendly behaviour.
2. I was trying to convert my postpaid connection to prepaid in january 2010 but GURPREET KAUR from vodafone store, lawernce road amritsar convinced me to change my plan to per second and also offered 300 sms per month free for first six months. But in my bill compnay is charging me Rs. 30/- everymonth.
3. My billing cycle is 8th of everymonth and my plan has benefit of 18000 seconds free against fixed rent of Rs,. 300/- per month, but every time i check my unbill on 8th date, company is just adding rent, taxes and other charges in my total unbilled till 8th and send me bill. where is discount of Rs. 300/- i have saved sms o[censored]nbilled amount for last bill month.

Dear Sir/mam, i have full faith in indian consumer complaints forum because i had got support from your side in resolving my complaint and same has been resolved. This time please help me out because Govt. is postponingnumber portability and it is very difficult to stay with vodafone for a moment.
waiting for your positive response!!!!

To

Whomsoever receives this complaint

I recharged my mobile through internet banking for an amount of 333. Though the transaction showed successfull recharge debitting my money, my mobile is not yet recharged. Following are my complaints

1. When I called up customer care (3 to 4 times), they asked me to wait for another hour (all the times) but still the recharge did not happen.

2. Some agent said he will register a complaint and I will get the complaint number in message. I did not get anything.

3. The same agent said someone from escalation level will call me and address the issue However,Its been17 hours but no one called me.

4. The most irritating is the vodafone IVR. They have an option to play with it. Means if they want to prevent customer reaching the customer care they can easily disable the option. I was trying to connect with an agent but the options were changed.

I want either the money to be refunded or the recharge to happen.

I am planning to move leagally with civil court of trivandrum as I have all the evidence of recharge and I have the conversation personally recorded in my samsung phone with the agent. If necessary I will employ my lawer and sue against vodafone for the loss of my money without service.

I was using the above Hutch No.[protected] during the year 2008 and when I lost my mobile, I informed Hutch Dealer at Dombivli to cancel the above Number, anticipating possible misuse by others. Recently I come to know that the above No. is still in use by someone. For your info, I obtained the Hutch Sim Card from a Hutch Showroom at Dombivali after giving the required documents. Kindly investigate who is using the above No.[protected] unauthorisedly and advise me the course of action that I may have to adopt.

With best regards

R. Ravindran pillai

i have requsted a caller tune song from paathshala movie named "aye khuda"
but after 1 hour i got caller tune of vodafone tune.

please change following caller tune as soon as possible.
postpaid number-[protected]
owner name -arpit sharma
alternate no- [protected]

Sir i want my BILL STATEMENT OF MY CONNECTION: [protected] OUTGOING & IN COMING DETAIL OF MARCH - 2010 PLEASE DO THE NEED FULL

SIR PLZ SEND ME THE CALL DETAILS OF [protected] IMMEDIATELY. I THINK SM1 ELSE IS USING MY NUMBER. plz send as soon as possible

Fax – 28772625
Email css.[protected]@dtdc.com

April 1, 2010.
To,

M/s. DT-DC Courier,
Plot No. 14, Vijay Nagar,
Near Virvani Indl. Estate,
Western Express Highway,
Goregaon (East), Mumbai – 400 063.

[ Kind attention of Mr. Abhishek Chakraborty,Director ]


Dear Sir,

Sub : Non-Delivery of consignment – Fraudulent act.
---

M/s. Innovative Incentive & Events Pvt. Ltd., Chandigarh had sent a consignment to the undersigned on 11.03.2010 bearing a Shipment No. Z00115628 and the reference No. is 200236 through DTDC.

On enquiry, it was found that the shipment was delivered by the DTDC, MIDC Branch, Mehta Industrial Estate, Shed No. 8, 9, 10, Near German Remedies, Andheri (East), Mumbai – 400 093 on 15.03.2010 at 17:00 hrs. to the consignee but the fact is, so far, I have not received my consignment.

Hence to record my complaint on non-receipt of consignment and its whereabouts, the undersigned visited your Branch at MIDC on 27.03.2010. Also, demanded the proof of delivery to me.

The copy of Delivery Run Sheet (Fr. Name : P.W.O, Code No.972) handed over to me (copy enclosed). To my surprise, the signature of my consignment recorded at Sr. No. 1 is not only false but also no evidence of Name/Relation/Landline/Mobile particulars available as per the prescribed format of runsheet.

Moreover, it is also observed that for receipts of other consignees at Sr. No.2 & Sr. No. 3, the same handwriting had been used, which is easily marked out. And I am of the opinion that these consignees are also been duped. The matter is also been highlighted to the of MIDC branch.

Contd..2..



- 2 -

This clearly indicates as a recorded offence.

Eventually, even a week has been passed, but DTDC, MIDC branch is least bothered of the case and of my consignment. Even the call is not entertained.

If no appropriate action taken in this regard, the undersigned, being a responsible citizen is determined to expose it through the law of justice and consumers rights in all norms. Atleast, by these attempts the company may find its eye open and alert so that these corrupted practice of cheating may be stopped which will be a fitting tribute to those who are suffered in the name of your company.

This is for your information and necessary action please.




(SANJAY R. AMIN)
Joseph D’ Souza Chawl, Dewool Wadi, Chakala,
Sahar Road,
Andheri(East),
Mumbai – 400 099.
(M[protected] / 6431
Email – [protected]@indiatimes.com


Enclosure : Xerox copy of Delivery Run Sheet.


C/- M/s. Innovative Incentive & : For information & necessary action.
Events Pvt. Ltd., Chandigarh.
C/- M/s. Vodafone Essar Ltd., : For information & necessary action.
Lower Parel, Mumbai. This is reference to the gift No.
Fax +[protected] 1819737 against the scheme
Email - vodafonecare.[protected]@vodafone.com bearing Vodafone no. [protected].



(SANJAY R. AMIN)

Situation:
Using my BB Bold 9000 with my SIM which has BB299 plan from Vodafone I cannot connect to my home Wireless (Airtel & MTNL).
Using same BB Bold 9000 with another SIM which has BB 1099 activated from Vodafone I can connect to my home Wireless (Airtel & MTNL).
The only difference in above is the plan being (Rs/-299 and Rs/-899) used while the handset is same and the external wireless is also same. How should it make a difference unless Vodafone has enabled some policy to restrict use of Wi-Fi which is a separate feature provided in the handset.
Note:- I have checked with Redington, the official retailer for Blackberry in India and this is not a handset issue as this handset is designed for India and no such policy is enabled.

I asked Vodafone to :
• Please help me understand why I cannot access Wireless which is a separate feature of the handset, and strange it works with a BB1099 and not with BB299 plan on same handset?
• Has Vodafone enabled some policy to restrict connection to external Wireless?
• If so, what right a Service Provider has to disable such service when it has nothing to do with service provider and is purely a handset feature ?

And I was given a solution to apply for BB899 service and then I can connect to my home wireless too. This means that in order to use the WiFi service of my handset also I have to buy services from Vodafone by applying for BB899 when I already have Wireless at my home.

Ms Rupali Dhumal from Vodafone Cusotmer care calle don pretext of another issue and immediately closed the case therafter. The issue was not even looked into.

I called back and requested for a supervisor who simply refused to even come on the call.

I have been using the post-paid connection of Vodafone for more than 3 ;years (No.[protected]). Earlier their was an advance rent of Rs.998/- per annum and call charges were Rs.0.50 per minute. Also, before renewal of my connection, I used to get a call from the Service Provider to renew the connection and also a confirmation message from them after taking permission from me over phone. But this time, they neither called me nor sent any message for renewal and sent a bill charging Rs.298/- per month in advance. I went to their vodaphone store twice or thrice for making query why they are charging this advance rent and every time their system was down and I came back unsatisfied. I asked them to give me the details of their new cheaper plans like Rs.0.20 per minute or per second call charges plan but unable to get the information rather they said that you either call on 111 or send a message at 111. I also sent them the message and they assured me that they will call me within 24 hrs but instead they sent me the bill of next month with same charge of Rs.298/-. It seems that they think that their customers are fools. I also took another connection (no.[protected]) by paying advance rent of Rs.1200/- per annum and requested them that as the call charges of this connection is more pls adjust this amount to my earlier connection but they refused and thus I was penalised by them for being their permanent reputed customer. Pls.do justice with me