[Resolved] Vodafone Gujarat — cheating in billing | |||
We are using Vodafone mobile for more than 15 years in Ahmedabad.. We have received the bill from Vodafone for month of October 2011. We have sent SMS to Local numbers of Gujarat and some numbers of Mumbai. Bill states that all SMS are international. Bill states all local numbers with prefix "1" and as per company this all are interntional. We made complain and visited there store at Statidum Circle Ahmedabad, Concern person verified the mobile numbers on our hand set and they made call on that numbers and found they are local numbers, on verification they said that they will give us credit the amount of Rs. 2200.00 of SMS done on local phone numbers. They asked us to pay remaining amount of Bill which has been paid to Vodafone on 7th of Dec. But Today 20th of Dec, while dialing there is cassate playing (pre- recorded voice message) pay remaining amount before your service would be deactivated. When we contacted Vodafone person that we have not received the amount credit, person at Stadium Circle office, said we had got complain registed but person who had said to give amount credited has left Vodafone company, they also verified the phone no and found all numbers local, then also they refuse to give amount credit, they say that bill generated is correct, we had given to sim Card whether you use it or not, its up to you, what ever biils generated by system if it states that any local phone or local sms done by you is international you have to pay as per international charges. ( We had spoke to there Nodal - [protected]) they say you cannot get amount credited though numbers are local or system say system say its international and you have pay that charge. Enclosed here with Scan Copy of ITemized bill from Vodafone ( all mobile numbers are local, Vodafone has verified that they local numbers but say our bill is correct you have done international sms.) In Our handset all number stated by Vodafone have no prefix '1" which are shown with prefix in Vodafone bill ) Vodafone Mobile no. [protected] Regards, Satish G. Bhanusali Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Verified Support Dec 20, 2011 Vodafone India Customer Care's response Hello Satish, Thanks for writing to us. Please note that the sms initiated from the number in invoice dated 15/11/11 are correct as per the usage and we will not be able to process any adjustment. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help! Kind Regards, Vodafone Customer Care, Gujarat | |||
 6 Comments | |||
Comments
I have faced the same problem with no response they are just a bunch of b******* sitting there
first learn to type properly so that other people can understand what you are saying, instead of your
sms lingo...
sms lingo...
Vodafone Gujarat — REFUND OF DEPOSITS
Dear Sir/Madam,I would like to bring to your kind notice that I have BSNL connection (MO. +91 [protected]) (contact no.+91 [protected]) in the name of Mr. ISHWARBHAI FAKIRBHAI SURATI as addressed: 30,Amrakunj Street Near Ramji Temple, Sachingam,Surat,guajrat, in the month of 12th February 2011 I had requested for mobile Portability For BSNL to VODAFONE at VODAFONE CARE GHOD-DOD ROAD,SURAT,BRANCH, SURAT,GUJARAT.
On 12 Feb 2011, I had submitted a Customer Application Form No.5112210 at the Vodafone customer care, ghod-dod road, Surat branch. At that time I had paid RS.610 as (Activation +service tax =110 + security deposits= 500 total =610 inr) to Vodafone executive Mr.Farooq.After that payment they had told me that the service will soon start within a week but I got not any answer. I had also request to the care center for FOUR times personally in the month of (FEB, MARCH, APRIL, MAY, JUNE).But they didn’t activate my portability. After that completing 4 month of my payment I had cancelled my application for portability at Vodafone store, ghod-dod road, surat then I had requested refund of my deposits and activation charge in the month of June .After that they replied me that you will receive your payment within 30 days of period at your place in cheque but yet I had not received any cheque or document regarding that application and after that I had also visited twice at Vodafone store. But they only answer me that you will receive cheque shortly. As per Customer Care I have made the full payment now I need my payment back so what I have to do? And how will I get my payment back?
I have already complaint personally to VODAFONE CARE but unfortunately I have not received any response from them.
I am writing this mail to you with a high expectations, I have set and I sure and very confident, this issue will be resolved at the earliest.
Best regards,
Hemant IshwarbhaiSurati
Mobile: +91 [protected]
E-Mail Add: [protected]@yahoo.com
still m not got my refund, , they call me and said that they send my money in 10 days but 18 days r over they not send me money, ,
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Vodafone — complaint about world calling card
i hv purchsd a wcc world calling card and i scratch the silvr foil and i gt my pin no of 14 digit thn i snd a msg (WCC CREATE and MY PIN NO) to 111 aftr dt i got the msg that ur pinles dial srvc is actv nw.whn i try to cl usa the cmputr tld me to typ 12 digit pin no bt i got the 14digt pin no wn i typd dt dy sd dt ths is a wrng no i hv shrd ds prb wd the vodafn care also bt dy sd that they cnt do anthng bcz the digit shld b 12 in no.nw u pl tl me wt shld i do bcz vodafone care is nt in a mood to slv my prblm