| Address: Tumkur, Karnataka |
Original message —
From: [protected]@gmail.com
Sent: 23-nov-2011 14:55:06
To: vodafonecare. [protected]@vodafone.com
Subject: mnp number
Dear madam,
I port into vodafone from my idea number* ([protected]*) on 09/11/2011 i
Given my id and address proof, with valid upc code... but after seven days
My idea connection was removed also in vodafone sim its showing sim
Registeration failed...
U might have been not removed the connection in idea no problem for me...
I m really disappointed with your *bad* concentration for mnp customer... i
Loss my clients in my bussiness...
Its totally failure of vodafone team... i complained to customer care, i
Visit store they are not responding clearly...*i cant submit the
Documents always. i too have a work, please dont give head weight for
Customers...*
—
The given vodafone mnp sim details... pls activate my number asap...
*mob no: [protected]*
* sim number :[protected]*.
*imsi number: [protected]*.
Reply from company
On wed, nov 23, 2011 at 7:00 pm, vodafone care <vodafonecare. [protected]@vodafone.com> wrote:
Dear sir/madam,
Thank you for your email dated 23-nov-2011 about [protected].
We would like to inform that the vodafone prepaid account [protected] is already active for a different user effective 16/11/2011, hence the same cannot be activated for you.
In case you need further assistance, please do call or email us. we'll do our best to help you.
Happy to help,
Annapurna
Vodafone care
Contact numbers
For enquiries : 111 or +91-[protected]
For complaints / requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare. [protected]@vodafone.com
Website: www.vodafone.in
— how its possible madam, when i am the customer, i have given request to port for vodafone, i have that port sim, how can other customer will use, see madam i need justice...
I need that number... i m using that number for my proffesional work, if the same continue means i m not going to use your worst service... or else give me the new sim for same mobile number...
Its your totally fault dont make customers to worry...
Please mention your valid contact number on sim pouch,
Deepu m
Its totally failure of vodafone team... i complained to customer care, i visit store they are not responding clearly... i cant submit the documents always. i too have a work, please dont give head weight for customers...
—
The given vodafone mnp sim details... pls activate my number asap...
Mob no: [protected]
Sim number :[protected].
Imsi number: [protected].
Dec 2, 2016
Complaint marked as Resolved
Verified Support
Nov 24, 2011
Vodafone India Customer Care's response Hello Deepu,
We're sorry for the inconvenience caused to you. Please be informed that 962*****17 is already active. We kindly request you to visit your nearest Vodafone Store for more details.
Regards,
Vodafone Customer Care, Karnataka
Vodafone — No life time validity
Dear Sir,This is to bring to your kind attention, that Mr. Ghouse Basha my collogue, has purchased life time validity card from Vodofone (formerly Hutch) he has been allocated [protected] as his phone number.
He was continuously using the phone connection and has recharged the facility at regular intervals, unfortunately due to unavoidable circumstances he could not do the recharge in the recent time.
As per the terms and conditions which the marketing person has explained to him, he was under the impression that the validity of the number will be active though the recharge has not been performed, ie he would be in position to receive call though he could not make any out going calls.
However now the fact is that he is not able to receive any incoming calls, per discussion with the customer care executive who explained him that the incoming calls will also be barred if the recharge has not been performed at regular intervals.
My humble request to you is that is please explain me what is the purpose of marketing a product that it has life time validity and which in reality has not at least the facility of incoming calls to be facilitated to the customer as per the description catalogue of the product.
And now he could not recharge the validity of the card since the scheme has been scraped in entirety.
I‘ll appreciate if my friends grievance can be resolved from your end. Or some steps has been taken to avoid such false advertisement.
Thanking you
Yours truly,
R. Baskar.