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Vodafone India Complaints & Reviews

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P
pshaps2k
from Pune, Maharashtra
Nov 26, 2011
Resolved
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Resolved

Address: Pune, Maharashtra

Dear Sir,

Below is letter sent to Vodafone authorities at email id 'vodafonecare.[protected]@vodafone.com'

Request your intervention to resolve this at the earliest, please.

In spite of having Lifetime recharge done on my number [protected] in Feb 2009, I find that I am unable to use my phone as my validity period did not get automatically extended as confirmed by you Customer Care Exec Mr. Dinesh, Vodafone outlet in Viman Nagar.

Also I had logged a complaint through him, Service Request No. [protected], on 23 Nov 2011, at 4.51pm. I was assured that my lifetime validity would get activated by 26 Nov 2011. Till now NOTHING has happened. I am at a loss to understand that in spite of having more than Rs. 690.00 as my balance, I am unable to use my phone.

Your Customer Care Exec. Mr. Dinesh says all he can do is to send an email. This is of no use as already I have been without any contact with anyone since 22nd ie more than 4 days NOW.

Today after waiting more than 1.5hrs at the Vodafone outlet in Viman Nagar, he very conveniently says that I will have to wait till Monday, without any connectivity whatsoever.

Request you to look into this matter and resolve at the earliest, please.

Franakh Shapoorjee
Dec 4, 2016
Complaint marked as Resolved 
Verified Support
Nov 29, 2011
Vodafone India Customer Care's response
Hello Franakh Shapoorjee,

Kindly share a convenient time for us to get in touch with you and address your concern.

Regards,
Vodafone Customer Care

Vodafone — No life time validity

Dear Sir,

This is to bring to your kind attention, that Mr. Ghouse Basha my collogue, has purchased life time validity card from Vodofone (formerly Hutch) he has been allocated [protected] as his phone number.

He was continuously using the phone connection and has recharged the facility at regular intervals, unfortunately due to unavoidable circumstances he could not do the recharge in the recent time.

As per the terms and conditions which the marketing person has explained to him, he was under the impression that the validity of the number will be active though the recharge has not been performed, ie he would be in position to receive call though he could not make any out going calls.

However now the fact is that he is not able to receive any incoming calls, per discussion with the customer care executive who explained him that the incoming calls will also be barred if the recharge has not been performed at regular intervals.

My humble request to you is that is please explain me what is the purpose of marketing a product that it has life time validity and which in reality has not at least the facility of incoming calls to be facilitated to the customer as per the description catalogue of the product.

And now he could not recharge the validity of the card since the scheme has been scraped in entirety.

I‘ll appreciate if my friends grievance can be resolved from your end. Or some steps has been taken to avoid such false advertisement.

Thanking you

Yours truly,

R. Baskar.

Vodafone — Less validity given on new number

Prepaid Mob. no. [protected]

Number was purchased on 28.12.08 for Rs.150 with 1 year validity. The number was pre-activated and will expire on 06.10.09. Complaint was made to dealer and his service provider but after 3 months of chasing no action has been taken. The dealer and his service provider keep on making false commitments.

Dealer:
Mr. J. C. Gupta
Sai Communication
R-10/179
Raj Nagar
Ghaziabad, UP - 201002
T:[protected]
M:[protected]

Service Provider:
Piyush
M: [protected]
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    sudharanimb
    from Mumbai, Maharashtra
    Nov 26, 2011
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh

    This is regarding my vodafone 3G services and the billing format.
    I have taken a new vodafone connection recently (15th October 2011)
    I have asked for Rs 249 plan (for calls) and for 3G I choose to go with Rs 850 (3GB) plan.
    In which we can use 3 GB services and over and above whatever the usage is will be charged 2 paise per 10KB.
    I have payed Rs 500 initial deposit amount.and upon that I have paid Rs 2386 on 4th November as my services were barred and received an sms saying that I have crossed the credit limit.
    to restore my services I have paid the amount.
    No is[protected].
    I have used 3G services from 18th October to 6th November.
    my services were again barred from 7th November onwards saying that I have to pay Rs Rs 4356 again.
    Since then I have been sending mails and calling customer services to solve the matter but of no use.
    Now I have received a bill saying that I have to pay Rs 8, 266.

    My total usage of 3G services is

    Total Usage 3970420 KB (3.[protected] in GB)

    from which they have to deduct 3 GB and charge me for 824692 KB as 2 paisa for 10 KB (which was told me when I was taking the plan and as per the website as on today (http://www.vodafone.in/3gworld/pages/3g_serivces.aspx?hc=5&cid=hyd)

    Now they are saying that (customer care) that they are charging me as per new plans which are came being iposed from last week (there was no intimation regarding this to me or any other customer).

    Request you to do the needful.
    Sudha rani
    Dec 12, 2016
    Complaint marked as Resolved 
    Verified Support
    Nov 29, 2011
    Vodafone India Customer Care's response
    Hello Sudha Rani,

    Please note that we have sent you an email regarding the issue. Write to us at vodafonecare.[protected]@vodafone.com for any further assistance.

    Regards,
    Vodafone Customer Care
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      syedtaahirahmed
      from Delhi, Delhi
      Nov 26, 2011
      Resolved
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      Address: Bangalore, Karnataka

      As on Thrusday,my internet packet was ending so i recharged for rs.54 through online recharge which is internet topup(standard) as prefer that...but my amount was deducted and i got acknowledment message that 54 has been deducted from my balance and internet packet was not activated....on friday once again i went for recharge of rs.75 and then i done manual activation ....i contacted the customer and stated the matter but they said they are unable to highlight that 54rs recharge in their server so they cannot refund it but on thursdayVodafone people were facing server problem...
      Dec 29, 2016
      Complaint marked as Resolved 
      Verified Support
      Nov 28, 2011
      Vodafone India Customer Care's response
      Hello Syedtaahirahmed,

      Sorry for any inconvenience caused. Please share your number with us here http://bit.ly/vvpYdE We'll look into the matter and get back to you at the earliest.

      Regards,
      Vodafone Customer Care
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        pankajsharmaps21
        from Kanpur, Uttar Pradesh
        Nov 24, 2011
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        Address: Uttar Pradesh

        My name is pankaj sharma i recharged my vodafone no.is [protected] with 118rs on 22/11/2011 i received the call from vodafone side that you will get full talk time after recharge of 118 rs then i recharged my no. With 118 rs the recharge amount gone in tariff, this is second time happened,my 236 Rs has gone now .when i called customer care they were not giving satisfactory answer i am very disappoint from vodafone and its customer care service.now i am thinking that i should switch to another service with same number by number portability.

        Prepaid recharge issue — Issue in Prepaid Recharge

        Hi,

        Have done the prepaid recharge through mchek option ot friend's mobile # [protected], but same is not activated.Got a message on the same number stating "Sorry you have already recharged for rs.200and can only recharge for rs.300 dis month. Pls try again" - 543219- same as got debited from my credit card a/c today. Please check on this issue and revert back.

        regards
        raji
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          MaxMiller
          Nov 24, 2011
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          Address: West Delhi, Delhi

          Hi,
          I have been using Vodafone number for last 9+ months,
          service is good to go, but on month of September ,date 5 , time around 10:40 A.M. i got a call from a number [protected] informing me that i made a ISD call for which i will be charged RS. 100/min.
          I got shocked because i didn't make any call not a single local, STD.

          I called on customer care there the said until and unless my bill not get generated they will not do anything.
          I went to Vodafone store there they said the same line.

          And on 3rd of Oct. my bill got generated which i got through mail after 3-4 days.

          in that an ISD call charges comes on Number[protected] and charges Rs. 1400 + tax.

          i talked with Vodafone customer care, went to Vodafone store, Mailed a lot to them they are not giving me correct ans. they are saying that these charges are genuine and i have to pay that.

          i did not utilized that why should i pay.

          it’s almost going to three month and Vodafone is adding late fine too.
          my bill is going to Rs. 2000 +.

          all my services are stopped.

          kindly do the need full.

          My number is [protected] on which they putted that ISD charges.

          my alternative number is [protected]

          kindly do the needfull ASAP.

          Regards,
          Vikram Atri Rishi
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            BUNTY_76
            from Mumbai, Maharashtra
            Nov 24, 2011
            Resolved
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            Address: Gurgaon, Haryana

            Dear Sir,

            On dated 22/11/2011 i paid my vodafone post paid bill of Rs. 680 through paytm, after some time i got a massage from your side that we could not complete the recharge request and Rs. 680 has been refunded into your paytm cash balance. But the amount of Rs. 680 didn't showing in my hdfc bank account till now. My order no. is 9483229. Please update the status & revert me on my mail ID- [protected]@gmail.com

            Regards
            Paras Gupta
            Advocate
            [protected]
            Dec 9, 2016
            Complaint marked as Resolved 
            Verified Support
            Nov 29, 2011
            Vodafone India Customer Care's response
            Hi Paras,

            Thanks for the time on our call. Do email us at vodafonecare.[protected]@vodafone.com for any assistance in future, we'd be happy to help!

            Regards,
            Vodafone Customer Care, Delhi & NCR
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              neeraj_raykar
              from Mumbai, Maharashtra
              Nov 24, 2011
              Resolved
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              Resolved

              Address: Thane, Maharashtra

              I also had missed call from the number [protected] Name was Vijay Kapoor on behalf of VODAFONE (New Delhi Call Centre) asked to call Mr.Balaji on [protected] to give the bank a/c details. & then Balaji said to deposit Rs.12500 as TAX before the lottery amount will get credited in my a/c. & he also asked me that this results got declared on SAHARA NEWS channel on day before yesterday. I asked him that why I should pay Rs.12500 as TAX before the lottery amount is not credited in my a/c?? then he banged phone & now number is coming engaged.
              I request you to check this issue asap no one should suffer from this.
              Aug 13, 2020
              Complaint marked as Resolved 

              EMPLOYEE — Lottary

              Hello

              I am Chirag Sagar from Ahmedabad, India. I have received an email that i am the winner of 25, 00, 000.00 pounds and I have to deposit 320 pounds in the account of FRONTIER FORWARDING COURIER SERVICE LTD.

              Please go through the mails i received and let me know is it trur or fake.

              Thanks and Regards
              Chirag Sagar
              Ahmedabad, Gujarat
              INDIA
              Contact no - (+[protected]

              Below are Emails I received



              FRONTIER FORWARDING SERVICES LTD.Unit 6, Marino Way,
              Hogwood Lane Industrial Estate
              Finchampstead
              Berkshire
              RG40 4RF31ST AUGUST 2008

              DEAR CHIRAGKUMAR MUKESHKUMAR SAGAR Thanks for your quick response about your funds Delivery, with response to your mail, Please be informed that your funds is ready for DISBURSEMENT. The name in our list of shippment is (CHIRAGKUMAR MUKESHKUMAR SAGAR) one of the Lottery Winner. A description of your package have been stated Below. DESCRIPTION OF PARCEL TO BE DELIVER. Your Order number is OBC55617
              Description of parcel to be delivered:
              An original certificate of weight :[protected].15kg
              Bonded draft of weight :[protected].17kg
              Total weight of parcel :[protected].32kg
              Colour of Parcel :[protected]Brown.
              "Frontier Forwarding Services" is a registered and copyright trade marks of :- Frontier Trans International Ltd"
              =======================================================You can now begin the final step of the claims process, which is the delivery of your prize to you. Choose from option A, B & C below which is more convenience for you A. Gold Class Delivery: in 48hours Mailing GBP £220.00 00.00
              Insurance GBP £150.00 00.00
              Vat (+) GBP £140.00 00.00
              TOTAL GBP £510.00 00.00
              B. Classic Class Delivery: in 72hours Mailing GBP £210.00 00.00
              Insurance GBP £120.00 00.00
              Vat (+) GBP £100.00 00.00
              TOTAL GBP £430.00 00.00
              C. Normal Class Delivery: in 5 DaysMailing GBP £200.00 00.00
              Insurance GBP £100.00 00.00
              Vat (+) GBP £90.00 00.00
              TOTAL GBP £390.00 00.00
              OPTION 2: The cost of COT (commission of transfer) being charged by our transferring bank, which is (£725.00) of the cash being transferred will be paid by winner. Please be informed that the charges of delivering Must be paid as stated by the British Law and Our Courier's Entity before we can commence with the delivery of your winning Cheque. We will direct you on how to pay the charges of delivery as soon as you have choose one from the above option. TERMS AND CONDITION OF DELIVERY We have verify your valid contact address and Please kindly send to us the attach copy of your International passport or any available ID card for proof of identity and proper verification. Be reminded that the deadline for the claiming of winnings is exactly 7 days. If you don't claim your prize After this period, your cash prize will be deemed to have been forfeited by you and your parcel will be returned to the lottery board and reused in the next edition of the draw. Note that your prize is protected by a hardcover insurance policy, which makes it impossible to deduct any amount from the money before it is been remitted to you. This means that the said charges can not be deducted from the prize and hence must be provided by you before the delivery of your winnings can commence. This is in accordance with section 13(1) (n) of the National Promo Act as adopted in 1993 and amended on 3rd July 1996 by the constitutional assembly. This is to protect winnings and to avoid misappropriation of funds.

              NOTE: CHARGES CAN NOT BE DEDUCTED FROM YOUR WINNINGS. Good luck and hope to hear from you soon.

              BEST REGARDS Mr.Paul AndersonDispatch Officer TEL: +[protected]TEL: +[protected]
              TEL: +[protected]FAX: +[protected]FRONTIER FORWARDING COURIER SERVICE LTD.

              Vodafone — Tottery

              hi

              this is to complain that recently i recieved an Email from BMW lottery board stating that i have won 769465 pounds that has been pproved by Bank Of England and same will be delivered to me on 4th Jan but they are asking to pay 48000 indian currencey
              but the problem here is that how to belive that it is true or fraud as there have been may instances with other persons in Delhi
              so this is a complaint that such lottery amount should be delivered after deducting the taxes and all and should not ask the winner to pay at the time of delivery that creates a fear and suspect of being fraud
              Name of the Diplomatic Agent ( Mr. George Maxwell )

              and the mail i got from-

              (Mr. Mark Walter
              THE DIRECTOR PROMOTIONS
              BMW LOTTERY DEPARTMENT
              UNITED KINGDOM)

              please do the needful on an urgent basis
              Hi Jamil,

              We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/ZHxZK and we’d be happy to help.

              Regards,
              Vodafone Customer Care.
              Even I went through the same ordeal yesterday when they asked me to pay and i paid but when they asked for more 25000 then i understood it is a scam and told them to return the money but in vain. I came to know these numbers are from pakistan so its a huge scam. Please someone look into the matter as soon as possible. The account in which the amount got deposited had 37 crores. Now that means so many people were fooled like me. What if this money was or is used for funding terrorist organisations? Please someone from higher athourity look into the matter.
              Dear All,

              Even i receveid a call from a person called Raj Verma who posed as a customer officer from Vodafone, he suggested me to call [protected] and called Mr. Sardar Sunder Singh. I called Sardar Sunder Singh and he congratulated me of winning the lottery and told me to provide my account number so that he can transfer the money, i told him i would collect the check in person based on which he provided the following address: Chola branch counter no:74974, Rampur plaza indiragandhi chowk, Kirti nagar New Delhi. After which he told me to transfer INR 15000 today so that he can keep the check number ready and he provide the following account number:[protected] mentioning that its of ICICI Bank and name on the account is Bashir... when i asked him more details he hung up.

              Please dont entertain this calls its fake also kindly report to Vodafone so that they can take action accordingly.
              today morning i got call to my girlfriend no from [protected] then she told me about that call..today morning when i contact on that no he said me i am calling from vodafone office from bombai you contact on vodafone lotery manager then he give me this no [protected] then i contact on that no he said me you no is selected for lucky no...you win 25 lakh lottery then he said switch off you ph and contact me on another no...then he said me call me9.00 pm then i call at night time i said him how many time you call like this to peoples;;;then he cut my phone then i again call there he pick my ph and he said me you are lucky that you save today i earn 1 lakh 75 thousand from india he is offer me to join then i said that my one friend he is very poor why you do this to all poor peoples then he said why they deposit me like that when i said then he say me i am calling you from pakistan some peoples is working with me they are indian and he said me that if you have any poor friend give my no to him tell him to do work with me i make rich him in days...then i said him to stop this work its no good for you..then he said me if i do good work can you give me monay no never like that you give money to me...then he said me you are the one who catch me i offer you to come to do work with me i make you a rich person yesterday i come from dubai and tommorrow i am going to singapur..i offer you then i cut the phone...i request to vodafone company to take action as soon as possible...my email id is [protected]@yahoo.com if you want more detail...

              Vodafone — lottery

              i got a call from this number [protected] and he stated that i have won rs. 2500000/-. i knew he was a fraud so i told him i will complain to the police. so he started abusing me. will some one take action on this,
              I got a similar missed call from [protected] telling me that I had won a 25 lakh lottery of Vodafone. He gave me a number of [protected] - Rajesh Balaji. However, I did not get through and my guts told me that there was something fishy. I Googled and got this site only to understand that this is all a sham... I got saved but I know there are a lot of innocent souls who would be duped like this... Please do something to stop this scam and return all the money to the people who have got fleeced in this scam.
              Hey, even I got a similar missed call now from[protected] and I called back on the same no. later. This guy named Mr. Kirankumar Sharma informed me that I had won a 10 lakh lottery of Vodafone. He also mentioned that this call is being recorded. I almost freaked.

              He told me to talk to Rajesh Balaji (some Head he mentioned) - He gave me this number[protected]. Guess this is some scam or fraud...fooling & looting innocent people
              :(

              I checked in Google and and got this site ... Vodafone please do something to stop this !!! This is so pathetic ...
              This guy Mr. Kirankumar Sharma also mentioned that he is calling from Gaziabad !!!
              hi, same here i also got call from no[protected] he told me tht i have to call on other no:[protected] mr .Raj Saxena . That fellow told me the same tht I won lottary of 25 lakhs for get that money I have to deposit 21000/- in SBI
              I too got a such a call, however we directly called Vodafone customer care to verify and came to know tat the number we got a call from was from Pakistan and it is all fake...
              We have requested Vodafone to alert its customers about such things so that people don't get bullied.
              Even I got same call who told me to talk to mr rajesh bala ji to collect my lottery money of 25lakhs so I go through this site rajesh bala ji has told me to call at morning 9 am to give him my account no and he also tolf me this news with my cell no is on sahara tv from last two days
              Even i have got a call from [protected] saying that i have won the lottery of 10L from the vodaphone services and to call Sardar Sundar Singh, GM of SBI Delhi.This appears to be a fraud gang please complain to Vodaphone CC to block their numbers if you get such calls.

              Thanks, Harsha
              even i have received the similar phone calls in morning, from some similar balagi and he told me that i have won 25 lac rs and its bsnl lottery(so that i assume it to be real). They have asked me all my bank details, but when they told me to deposit 25000 in the bank as a tax amount, than i realized there is something wrong and i quickly checked on internet and realized that it is fake!!! guys beware
              Today i also got a call from the [protected] saying that i won the vodafone lottery of 10 lac.. Though i disconnected the call at the moment and searched on the google .i found the statement written above.
              Please do something regarding this as they are very actively involved in this nuisance.
              we hae got a call from a person staying in delhi saying that we have got a lottery of 25lakhs and he is saying that we should pay 25000 tax before we get 25 lakhs
              can u give me advice that what should i do
              pls vodafone staf[censored] have to do something so they can not make people fool. yester i had call from +92 they said you won 25 lakh lottery. so pls dont share our photos numbers with any body i was surprize how they got my number,
              person name who called me mr. panday and rajesh balaji.
              Even I got a miss call from this no.[protected] today morning and then I call back and he told me that I won a lottery of 25 lakhs & I was told to contact Mr. Sanjay Verma on the no [protected]. I call and he asked me to deposit 10000 in another account. I asked him why to deposit before collecting the money to which he replied that it is their rule.So I got this is someone fraud. Requesting to Vodaphone officials to look after this.
              Hi there, I also got a similar kind of a call on my wife's number today which surprisingly was showing display name as "VODAFONE" with the number +111, informing that the number had won a lottery of 15 lacs and I have to call at [protected] to some Rahul Sharma, the caller initially told his name is Sampat and when I asked again after noting down the number, he said his name was Vijay Kumar. I asked him to sms me the no. and tried to talk to him more however he cut the line telling that he cant sms and the call is being recorded etc..

              I thought to pass on the information to all as this might save somebody's hard earned money which these a**holes are trying to dupe..
              hello,
              we too experienced the same. this said that we won some lottery and fooled us. he said us to give our a/c details but we thank u guys who wrote these comments and warned us, thank you guys.
              i request the departments to talk strict action towards these things plz, for your country men at least
              hai, my dad got a similar type of call this afternoon saying that you had been win 25 lacs lottery today in the lucky dip and he told him that to remitt 21, 000 within 1.30pm today and they told us that the heavy price rs.25, 00, 000 have been remitted in our account today by 3.00pm. and they asked our S/B account no. and my dad gave it to him.he introduced himself as rajesh balaji his account no.[protected] of SBI. therefore i called my uncle and i came to know about this fraud scandal.then i told my dad about this. so not even me everyone can get cheated by this scandal. so please take serious action on this fraud gang.
              Even i have got a call from[protected] saying that i have won the lottery of 25Lakhs from the idea services and to call Sardar Sundar Singh, (employee id RCT[protected]GM of SBI Delhi.i told him i would collect the check in person based on which he provided the following address: Chola branch counter no:74974, Rampur plaza indiragandhi chowk, Kirti nagar New Delhi.I won lottary of 25 lakhs for get that money I have to deposit 12500/- in SBI This appears to be a fraud gang please complain to idea to block their numbers if you get such calls.

              Thanks, tarun
              me too got a missed call from the no[protected], and I called back he introduced himself as Vodafone customer care personell named Vijay kumar, told me thet I won 25 lac lottery, and to call sbi manaeger mr sarder surrender singh no[protected], i called the manager, and he asked me to give my sbi account no, then I realized smthing is fishy, then I asked him abt authenticity of the lottery, i told him that yeh koi majak to nehi, iam a doctor I ll inquire abt everything, then he hunged up.all my balace of mobile has gone, im so pissed, donot trust them beware of them, inform police i[censored] get such calls.
              guys i had a similar call from someone by this no. [protected] nd he told me i have won 25 lakhs, then he asked me to call rajesh balaji on this no. [protected] nd guess what he asked fr my accnt no. i started asking him questions so is like aap bache ho kya, bacho jaisi baatein kyun kar rahe ho?? i slammed the phone nd didnt call again. Thanks guys fr all the info on net.
              Thanks a lot for putting this on the website..i too got a call today morning from the same fellow saying that i won 25 lakhs lottery on vodafone and then he asked me would you come down to New Delhi to collect it or will you give me your account number. I told him you send me a mail with all these details i cannot reveal any account number on the phone, send me all details to take this further, You are a stranger and i don't give personal info to strangers. He then got pissed and banged the phone.
              Hi there,
              I also got a call from [protected] from Mr. Vijay Sharma who told me that he is calling from KBC & i have won 25 Lakh lottery for which he had asked me my account no. After giving my account no. he said me to call on [protected] & speak to mr. rajesh ballaji after which within 5 min the won amount will be transfered to my account. I checked the number on internet and came to know that no. belongs to Pakistan (country code) and its a fraud call.

              So, friends don't entertain any such call it may lead us to some serious problem.
              Requesting to Vodaphone officials to look after this.

              Regards
              Mrs. Sheela Sonwane
              Hi,

              I am a vodafone customer and got a fraud call from - [protected], saying that my contact number has woh 25 lacs Rs Lottery.
              And the man said to call on [protected] and talk to Mr Vijay. He also said that 150 customers have won the lottery.

              As i had not participated in any kind of lottery thing i didnot call on the number and I suspect it to be a fraudlent call.

              I would like to share this experience to make people aware and Alert.
              Got a call from [protected] .. some vikram rai from mumbai..vodafone customer agent...sayin we won a lottery of 25lacs and asked to call [protected] who is a branch manager to transfer the amount to my bank!
              I called up d number... and he asked my bank acvount..upon which i asked him to call in 10 mins!
              Confirming with 198(customer care).. i came to know its frm pakistan :-o
              TRAI should block all calls with this code! Kindly take some measures against this nuisance...i m getting calls again and again..from difderent numbers..n my balance is gettin cut.. 14rs/minute
              Hello all,

              Do not call back to any one and don't try to reply their email at any cost. they can be theif or terrorist, those can user your account and phone no. for their needs.

              I also know that there are some software who can record the message and recent contacts from your phone and user them. so beware about these (BEEP) calls.

              Note# There is nothing without some effort, the guys who played lottery only those can win, if we did not play a single trick so how you can trust that you can win 25lakhs . Its just a joke. hahahaha

              Thanks
              Surender
              Vodafone the much bether services provid
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                S
                sikkofit
                Nov 24, 2011
                Resolved
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                Resolved

                I understand the fact that I have an unpaid account with Vodafone New Zealand and I have called them to cancel my fixline and broadband account so that we are able to pay it off without them charging me monthly connection for the broadband which they have blocked me from using for 3 months now and yet I get billed :(

                I received a Phone Call from Vodafone this morning to discuss a payment plan, which was more planned for their purposes then it was for my purpose and the situation I am in to pay that Account, even though I had told them I could not afford to pay the amount of $74.00 a week for 3 months,but offered to pay $20.00 per week instead because we just simply could not afford too even if we tried.

                What was said to me was they were not going to accept that offer and pass it on to a collection agency, was that going to scare me, I don't think so.

                Because I can ignore that Collection Agency for 5 years and that Bill will disappear, it does have it's downside, you will not be able to make Higher Purchases etc during that 5 Years.

                However my complaint is this company is willing to do this to people that are actually willing to pay the account but on our own terms which is affordable for us at this time. Times are really hard and yet these corporate business don't give a damm about it's customers.
                Aug 13, 2020
                Complaint marked as Resolved 

                vodafone broadband — coverage

                I have just signed the contract with Celcom to provide me the broadband internet in seri Serdang, seri kembangan (near UPM) with the promise of Vodafone's staff of ensuring the quality of signal coverage in my place . But what i get is the disappointment when using . Even opening and sending email is the difficulty to get .
                I dont know what to do to improve this situation, meanwhile I spend a large sum of money as to a student .
                So, is there any solution to upgrade the speed in my place?
                I am grateful if you give me a solution for this !
                Thank you very much!

                Regards

                Nguyen Vu Dang

                broadband & fix line phone — Weekly Off

                Dear sir,
                I am in RHRS as a sales excutive and i am handling 5 sales associates.sir we are not geting weekly off when we asked for weekly off to our superier then he is tourchering us and says that there are No weekly off for Rhrs emloyee. My superier is employee of RCOM.Plz help us!



                Thanks
                Regards
                Rajesh Singh-[protected]
                Emp Code[protected]
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                  mpremananth
                  from Bengaluru, Karnataka
                  Nov 23, 2011
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka

                  I made online recharge for [protected](tamilnadu number) on 24th Sep for Rs. 325, but still, recharging was not taken place.

                  Below is information received from Vodafone
                  Order ID : o13121251
                  Payment Transaction ID: MCIT[protected]
                  Date & time of order : 24 Sep, 2011 09:22:06
                  Order Amount : Rs. 325.0/- Only

                  order details:
                  Online Recharge
                  Name: Bonus card 325
                  MSISDN: [protected]
                  Amount: 325.0

                  Happy to help,
                  Vodafone Care
                  Email: vodafonecare.[protected]@vodafone.com


                  I did contacted Vodafone customer care and this is the reply I got

                  Thank you for your email dated 14/10/11 regarding the concerns raised on online recharge amount for your mobile number [protected].
                  Despite our best efforts; we were unable to reach you.
                  We regret for the typographical error made in our earlier mail.
                  We are investigating your complaint. We will revert to you as soon as we gather all the facts. Please be assured that we will get back to you within 48 working hours regarding the same.
                  Your query has been registered with us and your unique reference number is 99627857.
                  In case you need further assistance, please do call or email us. We'll do our best to help you.
                  Happy to help,
                  Aayesha Sulthana
                  Vodafone Care

                  but till now no action taken, please advice
                  Dec 16, 2016
                  Complaint marked as Resolved 
                  Verified Support
                  Nov 24, 2011
                  Vodafone India Customer Care's response
                  Hello Premananth,

                  We tried calling, but were unable to reach you. Please share an alternate number here http://bit.ly/hzNUch so that we may be able to contact you to address the issue.

                  Regards,
                  Vodafone Customer Care
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                    D
                    DEEPU 100
                    from Bengaluru, Karnataka
                    Nov 23, 2011
                    Resolved
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                    Resolved

                    Address: Tumkur, Karnataka

                    Original message —
                    From: [protected]@gmail.com
                    Sent: 23-nov-2011 14:55:06
                    To: vodafonecare. [protected]@vodafone.com
                    Subject: mnp number

                    Dear madam,

                    I port into vodafone from my idea number* ([protected]*) on 09/11/2011 i
                    Given my id and address proof, with valid upc code... but after seven days
                    My idea connection was removed also in vodafone sim its showing sim
                    Registeration failed...

                    U might have been not removed the connection in idea no problem for me...



                    I m really disappointed with your *bad* concentration for mnp customer... i
                    Loss my clients in my bussiness...

                    Its totally failure of vodafone team... i complained to customer care, i
                    Visit store they are not responding clearly...*i cant submit the
                    Documents always. i too have a work, please dont give head weight for
                    Customers...*


                    The given vodafone mnp sim details... pls activate my number asap...
                    *mob no: [protected]*
                    * sim number :[protected]*.
                    *imsi number: [protected]*.




                    Reply from company


                    On wed, nov 23, 2011 at 7:00 pm, vodafone care <vodafonecare. [protected]@vodafone.com> wrote:

                    Dear sir/madam,

                    Thank you for your email dated 23-nov-2011 about [protected].

                    We would like to inform that the vodafone prepaid account [protected] is already active for a different user effective 16/11/2011, hence the same cannot be activated for you.

                    In case you need further assistance, please do call or email us. we'll do our best to help you.

                    Happy to help,
                    Annapurna

                    Vodafone care
                    Contact numbers
                    For enquiries : 111 or +91-[protected]
                    For complaints / requests : 198 (toll free)
                    Fax: +[protected]
                    E-mail: vodafonecare. [protected]@vodafone.com
                    Website: www.vodafone.in

                    — how its possible madam, when i am the customer, i have given request to port for vodafone, i have that port sim, how can other customer will use, see madam i need justice...


                    I need that number... i m using that number for my proffesional work, if the same continue means i m not going to use your worst service... or else give me the new sim for same mobile number...

                    Its your totally fault dont make customers to worry...


                    Please mention your valid contact number on sim pouch,

                    Deepu m



                    Its totally failure of vodafone team... i complained to customer care, i visit store they are not responding clearly... i cant submit the documents always. i too have a work, please dont give head weight for customers...


                    The given vodafone mnp sim details... pls activate my number asap...
                    Mob no: [protected]
                    Sim number :[protected].
                    Imsi number: [protected].
                    Dec 2, 2016
                    Complaint marked as Resolved 
                    Verified Support
                    Nov 24, 2011
                    Vodafone India Customer Care's response
                    Hello Deepu,

                    We're sorry for the inconvenience caused to you. Please be informed that 962*****17 is already active. We kindly request you to visit your nearest Vodafone Store for more details.

                    Regards,
                    Vodafone Customer Care, Karnataka
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                      A
                      Amit D Malik
                      from New Delhi, Delhi
                      Nov 23, 2011
                      Resolved
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                      Resolved

                      Address: Uttarakhand

                      Dear Sir/Madam,

                      My mobile number is [protected], and its very strange that some days back automatcally the 3G services has been activated on my mobile though I have not called anybody in Vodafone for 3G services, also even My number is local no. of Dehradun its showing as Roaming, so please deactivate the 3G services from my number [protected] and look into why its showing as roaming.

                      Thanks

                      Amit Malik
                      Jan 25, 2017
                      Complaint marked as Resolved 
                      Verified Support
                      Nov 26, 2011
                      Vodafone India Customer Care's response
                      Hi Amit,

                      Sorry for any inconvenience. Please be informed that the 3G service has been deactivated as per your request. Kindly email us at vodafonecare.[protected]@vodafone.com for any further assistance, we'd be glad to help.

                      Regards,
                      Vodafone Customer Care, Uttar Pradesh (West) & Uttaranchal
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                        P
                        pankajps21
                        from Karnal, Haryana
                        Nov 23, 2011
                        Resolved
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                        Resolved

                        Address: Uttar Pradesh

                        my name is pankaj sharma i recharged my vodafone no.[protected] with 118rs,yesterday i received the call from vodafone side that you will get full talk time after recharge of 118 rs then i rechared my no. With 118 rs the recharg ammount gone in tarrif, this is second time happend .when i called customer care they were not giving sutisfactory answer i am very dissapointed from vodafone ,and customer care also very poor
                        Dec 27, 2016
                        Complaint marked as Resolved 
                        Verified Support
                        Nov 28, 2011
                        Vodafone India Customer Care's response
                        Hello Pankaj,

                        Thanks for writing in. Please be informed that the recharge offer mentioned is not reflecting on your number. However, we would like to inform you that there is an offer in which you will obtain Rs. 180/- with the recharge of Rs 185/- on your Vodafone number. Email us at vodafonecare.[protected]@vodafone.com for further assistance or you can also register complaints on our toll free number 198.

                        Regards,
                        Vodafone Customer Care, Uttar Pradesh (East)
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                          R
                          raji95
                          from New Delhi, Delhi
                          Nov 22, 2011
                          Resolved
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                          Resolved

                          My husband Mr Chandramurali Iyer had been working with Vodafone since 2005. He expired in October, 2010. His PF settlement is yet to be received by me. He expired while working in Mumbai and prior to this was with them in Delhi. For the last 13 months have been continously following with Vodafone, Mumbai and filled in two sets of forms as apparently one set was lost in the PF office. I request someone in the Mumbai/Delhi PF office to look into this urgently and help me get my payment. I am based out of Gurgaon.
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            H
                            himani kapoor
                            Nov 22, 2011
                            Resolved
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                            Resolved

                            Address: East Delhi, Delhi

                            I bought 1 number from Vodafone some 4 years back, used it for 4 years, then i didnt used it for some 11-12 months, & the connection got disconnected..well upto that level it was OK , but now it is assigned to some another customer without any notice, which can even misuse my bank ID's & password for my email ID's. i dont understand if the number is registered at my name, how can Vodafone re-assign my private number to someone else, need to take some serious action as soon as possible... please help cont: himani.k.[protected]@gamil.com
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              A
                              abhisha
                              from Davorlim, Goa
                              Nov 22, 2011
                              Resolved
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                              Resolved

                              message center number

                              Address: Ahmedabad, Gujarat

                              my message center number have been changed so I can't send message so please send me message center number...
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                              133 found this helpful
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                              Chirag Gandhi
                              from Mumbai, Maharashtra
                              Nov 22, 2011
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra

                              Sir,

                              There is a Vodafone cell tower on the top of our building. This tower is being constructed in illegal manner. The direction of this tower is changed and its directly facing my bedroom window. This tower is mere 10 feet away from bedroom window and its impacting my family's health. I have given letter to my society member however they haven't taken any action yet. I want your support from you to have this tower removed. This request is based on two folds

                              Guidelines breach - As per SACFA and GHMC guidelines, one of the requirements is cellular towers have to maintain distance of 100 metres in radius (approx 32 foot) from surrounding residential building, schools and hospital. This particular guideline is also not followed. This cellular tower is mere 10 feet away from bedroom window.

                              Health Hazards - This cellular tower emits Electro- magnetic radiations which could lead to health hazards like insomnia, sleep disorder, impotency and cervical cancer (for woman). These radiations are even more harmful for children, age old people and pregnant woman. There is no such report published by any health organization which says that these radiations are not harmful. All the organizations research reports states that impact totally depends upon SAR (specific absorption rate) levels of these radiations and distance from the tower. As local people we can’t measure the SAR levels of these waves.

                              Hence I request you to help me to support the cause for my family's health.

                              Awaiting your response at earliest. Thanks.

                              Regards
                              Chirag Gandhi
                              Dec 3, 2016
                              Complaint marked as Resolved 
                              Verified Support
                              Nov 22, 2011
                              Vodafone India Customer Care's response
                              Hi Chirag,

                              Please share your number with us here http://bit.ly/tHx4uq so that we may be able to address your concern better.

                              Regards,
                              Vodafone Customer Care

                              Vodafone — ILLEGAL TOWER

                              Dear Sir/Madam,
                              This is here by to bring ito your kind notice that there is a powerful mobile tower emitting radiations in all its surrounding residencial area of kamla nagar surrounded by shakti nagar opposite to it
                              the whole area is covered with family with members ranging from 6 people to 25 people in each home including new-born babies & kinds of different ages .
                              This tower is located on the very shakti nagar chowk over EXCLUSIVE VODAFONE SHOWROOM
                              NEXT TO JAIN CORNER SHOP ( A FAMOUS PASTRY SHOP IN KAMLA NAGAR )

                              This tower emitts radiations which is effecting the health surrounding of the area by causing problems to NEW BORN ,KIDS & GROWN UP CHILDRENS , ALSO YOUNG PARENTS , OLD FAMILY MEMBERS & TO BE MOTHERS ARE ALL A PART OF THIS TROUBLE WHICH CAN BE DISASTER

                              Sir/Madam i would want you to kindly look into this matter & urge you to take it a bit seriously as its effecting the whole residential area of KAMLA NAGAR / SHAKTI NAGAR .

                              ( as far as the photo is concern i'll pin up the photo too soon )

                              THANKING YOU

                              Ritesh

                              Vodafone — illegal tower

                              sir,
                              There is a tower installed in the residential area of derawal nagar. We live in the neighbourhood so we are afraid of the hazardous consequences of the radiations of the tower. Moreover a hospital is also nearby.Kindly take action against the tower installed in the A-block of derawaln nagar, delhi-110009, behind the vinayak haspital. at A-241, derawal nagar.
                              I, as the representative of many residents living nearby want you to look into the matter and take action.
                              It is also very harmful for our children.
                              we agree with the complaint logged
                              Your vodafone tower generator continusly run sence 5days. It is disturbing us very hardly. Please do something, before socity takes hard action
                              Dear sir,

                              I am Kiran P Borade I want to installation vodafone tower.its own property

                              base to top total 450 sq.ft top open space on 3rd floor.

                              i am still waiting positive reply.

                              thank you,

                              your's truthfully,

                              Kiran P Borade.

                              [protected]
                              [protected]
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                                V
                                vsingh1984
                                from Mumbai, Maharashtra
                                Nov 22, 2011
                                Resolved
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                                Resolved

                                Address: Maharashtra

                                Hello

                                I was issued a bill amounting to Rs 1,00,619.73 /- (Sep 2011) for my postpaid Vodafone connection which exceeded my credit limit of Rs 9100 by significant amount. Moreover, rather than issuing any further clarification, my service was disconnected which is of great inconvenience since it’s the only business contact number known to my clients and colleagues and hence I am at complete communication breakdown. When I asked for an itemized bill, I was handed over a 40 page document listing out the data usage amounting to Rs 92,000 /- which i believe was stupid and inexplicable

                                I sent this complaint via an email to the customer care and didn't get any response untill i escalated it to the Nodal officer. Couple of weeks later I got a call from the vodafone agent who clarified that i was charged incorrectly and they did some adjustment and deducted around 88,000 from my bill. But, no justification was offered as to what was the reason for incorrect billing and on what ground was the specific amount dedcuted. I emailed the Appalette authority and got a call from certain Mr. Vijay Kank who was supposedly a higher escalation authority who told me that he won't ask for a single penny but I was again slapped a bill of 12k (including the previous balance after deducting 88k). I called Mr.Vijay again but he didn't rally bothered to respond

                                My problem here is that Vodafone offered no reasoning behind the discontinuation of my service for more than 30 days which put me at a significant loss and now rather than offering any sort of explanation or compensating for it, they have rather turned ignorant

                                I am also in the process of filing a complaint with the consumer court as I write but I felt its important to use this forum make people aware of such happenings and be precautious about using their services

                                Moreover, I haven't been offered a unique complaint number till date and this communication is going on for about a month now

                                Thanks
                                Vivek Singh
                                One Unhappy Customer
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  M
                                  Mohasin Haneefa
                                  from Mumbai, Maharashtra
                                  Nov 22, 2011
                                  Resolved
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                                  Resolved

                                  Address: Thrissur, Kerala

                                  I had activated 2gb free internet plan for 95 rs on my mobile no:[protected] as shown on vodafone website on[protected]. But after activating the same i got a text from vodafone service saying "your data pack is active now, valid up to 21.12.2011 23:59:59 and balance :1024.00 mb free.". As per vodafone text to my mobile the plan only gives me 1gb free internet access but vodafone website says that it gives 2gb free internet access for rs95. This is pure infregment/ breach. And afterwards same day[protected] i had contacted their customer care office by 2.22pm, the customer care executive told me that was an old plan now the plan have been updated to 1gb for rs 95. If so, while they update the plans the same have to be updated on their website, they have not done that. Lacks of customers enter vodafone website for looking the tariffs like i did , these pepole will be infringed. This is pure infringement. As webpage cannot be attached to this i am attaching a screen shot of their tariff which they havnt updated on their website and claimed that the offer is changed. I have saved the original webpage, i can produce that as proof at any time as requested. So i kindly request to take appropriate action on them.
                                  +1 photos
                                  Dec 25, 2016
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Nov 22, 2011
                                  Vodafone India Customer Care's response
                                  Hello Haneefa,

                                  Sorry for any inconvenience. Please email the screenshot to vodafonecare.[protected]@vodafone.com so that we may be able to investigate this further. You can write to us at the aforementioned email ID for any assistance in future or you can also register complaints on our toll free number 198.

                                  Regards,
                                  Vodafone Customer Care, Kerala
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                                    drbk99
                                    from Mumbai, Maharashtra
                                    Nov 22, 2011
                                    Resolved
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                                    Resolved

                                    Address: Haryana

                                    i tried to recharge my mobile [protected] today with talktime of 125 www.rechargeitnow.com. however my balance is still zero.......................how come this happen it again .

                                    again i tried with rs 76.. but failed to get talktime.... both times money deducted from my debit account.i tried to recharge with rs 150 on 20th november.....money deducted but talktime not got......................something is seriosly wrong with vodafone service...........
                                    Feb 17, 2017
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Nov 22, 2011
                                    Vodafone India Customer Care's response
                                    Hello Sir/Madam (drbk99),

                                    We're sorry for any inconvenience caused. Please note that if an online transaction fails and the recharge value is not credited to your prepaid Vodafone account, the amount charged from your bank account will be credited back to your account within 5 working days. Please check with your bank for the same. If the amount is not credited back to your bank account, please send the scanned copy of the bank statement confirming the transaction number debited from your bank account, so that we can assist you in the best possible way. Email us at vodafonecare.[protected]@vodafone.com for assistance in future or you can also call us on our toll free number 198.

                                    Regards,
                                    Vodafone Customer Care, Haryana
                                    again it is the same issue in mumbai,
                                    i made a recharge of 222/- but not got n debited from my account,
                                    really something is really serious with vodafone!!!
                                    its our waste of time, first make a recharge n then after wait for 5 days n not done then run behind bank n vodafone, ,
                                    it is hacktic yaar
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                                      I
                                      i.vijay
                                      from Mumbai, Maharashtra
                                      Nov 21, 2011
                                      Resolved
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                                      Resolved

                                      Address: Thane, Maharashtra

                                      I was sent request for mnp (port out) to 1900 from my vodafone m-[protected] on 11/11/11 at 2.10pm and i got upc no. vm562177 and same was submitted to uninor, same day same time, and they (uninor) say it will take max 7 days to port from vodafone. till today 21/11/11, 06.51pm after 10 days vodafone had not taken any action or giving any proper time to port out.
                                      It is shameless.

                                      Vijay kumar.
                                      Dec 2, 2016
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Nov 22, 2011
                                      Vodafone India Customer Care's response
                                      Hello Vijay,

                                      Sorry for the inconvenience caused. Please be assured that we're looking into the matter and will get in touch with you within 48 hours to address the issue. Email us at vodafonecare.[protected]@vodafone.com for further assistance or you can also register complaints on our toll free number 198.

                                      Regards,
                                      Vodafone Customer Care, Mumbai

                                      Vodafone — delay in mobile number portability

                                      I have applied for portability (from vodafone to airtel) on very first day i.e. 20.01.2011. I got the code number and submitted all papers to Airtel Network. After that I got message from voda fone for 96 hours time limit. in the airtel network also informed me orally it may take time for 7 days and told that they received the application on 28.01.2001 only. . In airtel outlet they told it is the problem with vodafone. But in vodafone, they told on 11.2.201, all are cleared and it will take one hour. But still there is no change in my network. Now i am asking, in which network i am complaining? how can I know what is the problem?
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