Vodafone India Complaints & Reviews

Hi,

I was using Vodafone postpaid connection (1.5 years) and my average bill was 1000 rs per month. My credit limit given by the provider was 9000 rs.In october I paid 864 rs as my billing amount and after that suddenly I got a call from vodafone that your services will be barred as you have 30,000 rs o[censored]nbilled amount.
I went to Vodafone store and had a talk with manager.They admitted that its a mistake and told me that my bill is 2000 rs for calls and rest 28000 is for data usage. I explained that if my credit limit is 9000 then howcome my bill is 30000? so they said that we will manage your bill to 10000. i disagreed for that as well and after that they asked me to pay 7000. Again i disagreed and i said i'll pay only 2000 rs which is my actual bill then they asked me to pay 6150rs. and again i disagreed.
Now they are haressing me every now and then and threatening me by saying that we will send Police and will send court notice.
My Point is that if my credit limit is 9000 how can my bill cross that limit and reached to 30,000 which is around 4 times of my limit.

Please help me out.

Nivedita Yadav

Hi,

I had taken Vodafone Mobile connect plan of Rs. 99/month that gives 2 GB of free usage data.
When my bill arrived, I had two components showing VF Mobile Connect and Vodafone live! with charges of 287 Rs. and 600 Rs. respectively.
The charges against VF Mobile Connect were discounted. However, the charges against Vodafone Live were levied.

When I logged a complaint with them, they responded that they are two different service points hence they are charged separately.
Request # [protected]
I tried to understand the difference to which the customer care executive responded that VF mobile connect is advanced service and Vodafone live is a basic service. Even, if the customer has subscribed to advanced services, he will be charged if he uses the basic services for browsing purpose.

This is fooling with customer knowledge as I don't have technical knowledge. Basic services should not be charged if I have subscribed for the Advanced plan.

The wrong charging has gone beyond 1,000/- Rs. in just two months.

I need my refund as this is a case of cheating the customer and fooling me due to lack of technical knowledge.

Regards,
Apurva Doshi

Sir actually i want my call summary of my contact: [protected] incoming call detail of only 24 jan 2012. please do the need full details.

We bought a number from Vodafone Ministore located near Konark campus, Vman Nagar Pune on Dec 5th.

That number was later disconnected because Vodafone store never submitted the documents. On an inquiry at same store on 22nd January the vodafone representatives misbehaved, claimed that it is your fault and happens with every one so you should not complain about it, on further questioning they got cheesed off and started screaming their lungs out and get lost was the statement made by them.

While this humiliating treatment from them they accepted that they may use the customer documents as they like, even for non vodafone use.

We contacted Ashish K - Nodal officer but to our disappointment he is least bothered about it. To this vodafone store people called up and with a smug asked me a question - "Kya ukhad liya Nodal ko mail karkey? No one will give a S**T, I can behave as I want," is what he stated.

On following Monday, Manish who manages that particular store asked us to go fly a kite and threaten us that they have the documents and he put a distributor online who further added, Vodafone can do anything they please with documents and so can we.


At least for people at Vodafone Mini store I am certain they misuse the documents..

Now that can be any fraudulent activity,. Who knows they might be helping terroists? At this point we can only imagine how they are using it.

Besides, come whatever may, the people at vodafone mini store will never apologize for their behavior. Nodal officer has come to their support and this shows they will run the business as it is and many people will un knowingly be cheated on in most illegal manner.

Vodafone will never take ownership of this, Never.

So If you people (General Public) can see this - Call Manish on his number [protected] and tell him public awareness of his scams is going public now. Even if Vodafone and Ashish K - Nodal officer has decided to cover up the entire issue, they can't run away for long.



To whomsoever is reading this, check the language used by Vodafone people. I garuntee That store will still run operational with same set of people, no actions will be taken.

I m the customer of postpaid services of vodaphone. my number is [protected]. i m facing a problem again and again. the problem is that vodaphone callertune services is activating calleretune on my this no. without my consent, without giving any option or without pressing any key of my phone. is this fair to activate callertune on phone without my consent. neither i opted for callertune nor i pressed any key then why vodaphone company is activating the caller tune on my no. me thinks that vodafone is losing its reliablity by using such freak tactics. is it due to lack of customers or lack of business. it is my humble request to u kindly make it sure that such kind of tactics do not repeat on my mobile. thanks.

Circle Head Manager
Vodafone South Limited, Maruthi Infotech Centre, 11/1,
12/1, Koramangala Intermediate Ring Road, Amar Jyoti Layout,
Bangalore 560 071, India

I am a prepaid customer using you as a service provider for the past 5~6 years, and this is the most horrifying and pathetic service I have experienced.
I had charged my telephone on the 8th Jan 2012 at 10.15am with the sum of INR 804 (402 x 2)- transaction ID - KK[protected] & KK[protected] after which I had a balance of INR 804 in my account.
After which I had made a few local calls (5 to 10 calls), to my dismay on 9th Jan 2012 morning I discovered that all my calls have been bared and that my balance is zero.

I had been to the BTM Layout Vodafone customer care center the same day 9th Jan 2012 at 7:00 pm taken a token (Token reference 152), waited for 45minutes for my turn and then explained the scenario to your executive (Ms Deepa) who checked on the systems and said that the deductions were not justified and the error would be cleared in 24 hours. When I persisted to know the reason she directed me to her manager (Lady- name not known). I finally got to meet the manager after 30 minutes who rudely asked me to leave stating that as explained by Ms Deepa, the needful can be done by 24hrs and we cant help you as we have to go home further the system is not updated, so please wait and see after 24 hrs you will get a call from Customer care updating you on the deductions if any and updating your balance.
I left disheartened that a service provider like Vodafone would employ such irrational, rude and ignorant people at their customer care centres, further hoping that the amount deducted unjustly wby Vodafone would be returned to me after 24hrs.

I waited hopeful that the amount would be credited as said by your employee- but as I received no more confirmation from Vodafone I had to leave behind all my important work in office travel from Ulsoor and get to BTM Layout Vodafone customer care center (10th Jan 2012 at 7:20 pm). Where I met Mr Naveen ( Vodafone executive) who again checked the system and said that there is no reason for any deductions and the same would be corrected within 48hrs – he said that he has spoken to the concerned customer care executives- prepaid services who has confirmed that the necessary errors would be updated and the balance returned within 48hrs- and asked me to keep the complaint no reference SR[protected].

Hopeful of the same being updated as confirmed I did not recharge my phone until today 12th Jan 2012 noon when I had to make a few urgent calls- I again recharged my account with INR 222 –( transaction ID - KK[protected])
After which I made 3 local calls at 8:0pm now my balance has again become 0 and no outgoing calls.

What is happening to Vodafone? Why are you unjustly deducting my money?

I need an complete explanation for the same and my balance duly returned within the next 12 hours failing which I shall be forced to file a complaint in the consumer court , for theft and harassments by Vodafone.

After addressing the same on the Face book site-- and after 10 days they tell me it`s for internet usage and you may go the customer care office if you need any more details--- This is after persistence that the deduction is unexplained--i also checked my phone(htc) with the service center who told me that there is nothing wrong with the phone and spontaneous downloads are not possible.. If so Vodafone is .. They probably
thaught that if the supreme court rules against them in the 2000cr tax scam-- they would need money -- and hence this fraudulent deduction.

I got msg from vodafone abt full talktime offer saying recharge wit Rs.43 get full talk time Rs.38 u vl get immediately rest balance will get after 24hrs this was the msg...on basis of this msg i recharged i got Rs.38 but i'm still waiting for the rest balance which was supposed to be updated in next 24hrs...when contacted customer care executive he said it vl get updated at 10pm but it didn't hope posting my complaint here will be helpful...
Shrinivas
mob.no.[protected]

dear sir/madam,
i have lost my mobile with sim card. my no is [protected] & [protected]. Plz block this sim card no.
thank u

Hello in vodafone they have 2value packs with same cost Gprs vodafone mobile connect they have 199 monthly rental with 4gb pack, also again another vodafone mobile connect pack 199 with 10kb for 10paisa with out any discounts. Regarding customers get confused and bill where coming huge amount. This is fully cheated by vodafone so as per TRAI Regulation please conform with vodafone and take ness action for fake pack. Also in chennai post paid they mentioned in website voice mail available when conform with customer care they told its withdrawn from 2010itself. Kindly check..

dear sir i am vodafone dealer mobile no [protected].by mistake i have done recharge of rs1000 to customer mobile no-[protected] & got taktime rs-8only. When i call to dealer help line they told me that they can reverse the transaction when i request she did the revasal but i got rs 8 in my account. Someone please help me to get my 992 rs back. Add.citizen collection 53 hill road bandra west opp union bank off india mumbai:400050

Hi,

My name is Sarbari Sen. I am a resident of 10 Central Park, Flat No. B-3, Jadavpur, Kolkata 32. I have been a customer of Vodafone for a long time. I have been using a postpaid connection ([protected]) since August 2009. All my bills to this number has been up-to-date. On Dec 7, 2010, I was offered a datacard connection ([protected]) by Vodafone where they promised me an unlimited data usage at Rs. 499. This was at a time when their 3G services had not been launched. I was informed that I would get 2G speed until their 3G services are launched and after that the datacard would automatically get upgraded to 3G once it was launched. I would enjoy 3G services at the same tariff. After the 3G services was launched a couple of months later, I started getting 3G speed on my datacard. However after 15 days I received an SMS stating that the trial period of my 3G services is about to expire and to continue enjoying 3G services I would have to apply for a new and a more expensive tariff. I immediately made a call to the customer care where they completely denied the fact that they had promised me unlimited 3G services at Rs. 499. To protest against this unilateral decision of increasing my tariff I refused to pay the outstanding bill and complained to Vodafone stating that they take back the datacard and refund Rs. 1600 that I had spent to buy it and I would immediately clear their dues. They refused to do so and without any prior information disconnected the connection of [protected]. I visited the Vodafone store to find out the reason and was informed that it was due to non-payment for the number [protected]. However when I threatened to take legal actions against them they restored my connection. Even after this I continued receiving mails and letters from them asking me to clear my bill. I kept repeating my deal and asked them to refund the money of my datacard which they refused to do. Finally they have once again withdrawn the connection of my number [protected]. I am a working lady and face immense difficulties without my phone. I have all documents to support my stance. I have cleared bills for the number [protected] till March 11, 2011.

I would request you to look into the matter and help me get the refund of my datacard. After this I have no problems in clearing their dues. I need to make official calls on a daily basis which is being hampered since my connection has been withdrawn. This is causing a lot of inconvenience for me. Kindly help me out of this situation. I need my connection back at the earliest.

How to Unlock vodafone puk via sms anybody tell me.

Sir actually i want my BILL SUMMARY OF MY CONNECTION: [protected] OUTGOING & IN COMING DETAIL OF DEC - 2011 to Jan 2012 PLEASE DO THE NEED FULL

Dear Sir/Madam,

This is to bring to your notice that the bill generated for Mobile no. [protected] Karnataka circle is incorrect. I have activated service VF Mobile connect for the month of October 2011. My credit limit was Rs 800 at that time. Within 10 days o[censored]sage of that service; I received a SMS and email from Vodafone that my unbilled usage is 752/- and need to be paid it to enjoy uninterrupted service. I paid the amount immediately without any delay. After the end of my billing period I again received a email (no SMS this time) that my credit limit is 900/- and unbilled usage is 1519/- . I was completely shocked!

Here I have the following concerns:
1. Why dint Vodafone sent me a SMS second time when I crossed the credit limit.
2. Why did Vodafone allowed to generate such hefty amount?

I send much email to corporate care regarding the same, but customer care people said since the number was active under “3G plan” ; SMS/ Email was not sent when credit limit crossed!
How can you justify such a statement?
At one point of time they Vodafone can sent an Email for credit limit crossing and at another time they can't!

Moreover the data usage shown on the bill was completely incorrect. I did monitor my usage using software and it was around 732 MB as against 1079.443359 MB depicted in the bill.

I was reluctant to pay the bill; so raised my concern to customer care people. The number was deactivated by Vodafone by the end of my October month billing cycle. Yet, they generated another bill for the month of November for Rs 1965/-

By time I was in conversation with the customer care people for my bill re-verification, I started receiving some reminder from Vodafone that my outstanding balance is 1865.12/-.
I have appealed many times for the waiver for the extra amount charged; but the customer care people kept on telling the charges are valid.
When I initially had a conversation with them they accepted their mistake mail reference [REF :[protected]] but once I appealed for the waiver they never accepted the same.

I am a law binding Indian citizen who has completely lost hope in Vodafone.

Regards,
Rohan

I've got the missed call from [protected] at 9.45pm today. As usual when I called back, person on the other side told me he was speaking from vodafone & I had won a lottery of 10 Lacs under '2012 Vodafone Lottery Scheme'. He insisted me to call immediately to a person name Mr Sundar Singh, Branch Manager of SBI, some branch in Dellhi regarding the credit of lottery money in my bank account . The no. he gave me was [protected]. He asked me to provide 07 reference no. to branch manager. While writing down the no., I realized that it was a 12 digit no. starting from 92. I asked if it is a delhi mobile no., it should be a 10 digit or starts from 91. He replied that it's a routed no.. Then I checked the no. from which I received call, it was a similar no. as well.
After that call I just did google search for same. I came to know that I was not the first to receive such calls. Then immediately called up vodafone helpline to lodge a complaint. This could be a risky affair as someone is being interested in personal info like bank account details & specially when you are talking to an unknown person from Pakistan. Vodafone should do something to prevent such unwanted dangerous calls.

For many days i was not using my Vodafone number [protected].
And i lost it ,can u please block the card.....and please issue a duplicate sim for me.

Regards,
Ankush

Hello! My name is Anand. I had a vodafone number [protected]. I was unable to use the number for the past few months and now all of a sudden my number has been disconnected. I am unable to re-activate the number. Kindly do something about it.

My current Usage bill is amounting approx 1800/- & my usage is around 400/-...afterwards i stopped using the sim & even i tried to deactivation of the sim but each & every time something is wrong with the id-proof & all. So now i have not enogh time to complete this fomalities. i also want to pay the usgae bill amount i am ready to pay it..but company demanding the rental amount also of around of 3 months which is totally unusaged..Sim card was out from the cell phone. Neither a single incoming nor outgoing call done. so my demand is that that i will pay only the usgae amount only not the rental & all...As other mobile service providers never demand about the Rental amount which is not @ all used..

So i will only pay the usage amount not any other amount...

Dear sir,
I am Deepjyoti Das, one of the customer of " Vodafone" having a mobile no.[protected] suffering from the worse services. today at 08:13pm i got 2 messages from Vodafone that ' Hello, as per your request , Supermodels Video Alerts service has been activated on your account and Rs.14/week has been charged. But the fact is that i didn't even requested for any such service, However i have been using the Net Pack Service for browsing internet.And when i called the customer for this complaint they told me that this service has been activated through internet. What is this ? If it is so then I want to request vodafone to check my browsing details on 16th jan,2012 and let me know when i opened the vodafone website or any other website to subscribe for any such service.. Is this the way to satisfy your customer? It is the 2nd time i am facing this problem..is it the new technique of vodafone to involve their customers to any such useless services as mentioned above in the name of internet browsing if the customer has a Net Pack Service activated, so that the blame can be given to the customer... I am waiting for your kind immediate reply.

Regards
Deepjyoti Das

Vodafone customer care service executives dont know what problems exist with their network and conveniently blame the customer for whatever issues he/she might be facing.

I had a pathetic experience with one of the executives. I was unable to get any connectivity in the Andheri area from 13th Jan 2012 ([protected]) and when I called (on 14th Jan) to know what was the issue was I was told to get my SIM and handphone checked at the nearest vodafone store, as according to the stupid executive their network was fine and the problem was with my SIM and/or handphone!!!

even when I specifically told him I was getting connectivity in other areas, he was adamant about getting the SIM and phone checked.

However, the truth was far from that. Their BTS at the Andheri area is facing problems and hence there are network issues till date.

It looks like
Vodafone does not bother to provide up to date information to it's executives
or the executives are parrots not intelligent enough to give the right answer but repeat what they are taught in their training.

A harried customer of Vodafone!