Vodafone India Complaints & Reviews

Phase 1
[protected]
I ported my CellOne mobile no. to Vodafone in February 2011. Before the porting was complete I had cleared all dues with CellOne.
In April 2011, Vodafone sent me a letter which mentioned that I have not payed the last bill of Rs.169 for CellOne and asked me to clear it to avoid disconnection. I had already payed the said bill on 6th February 2011,hence I email Vodafone stating the same and also attached the payment receipt along with the email and they confirmed over phone that the issue has been resolved.

Phase 2
[protected]
In September 2011,I received another letter from Vodafone with the same content as above and I replied back immediately. After several phone calls and unnecessary harassment, the issue was resolved.

Phase 3
[protected]
In October 2011, I received another fresh letter from Vodafone with the same content and threatening to disconnect the connection on non payment. The same episode followed and after several emails and phone calls, Vodafone confirmed over mail that there is no further outstanding.
My email on 26-Oct-2011 is pasted below:
"Hi,

This is in reference to your letter with the above reference dated 20th Oct 2011.

I would like to bring this to your notice that I have already made the payment of Rs.169.00 on 06 Feb 2011 and the Receipt No. is[protected] and Transaction ID is TXC[protected] .
This is the third time (last 2 mails sent on 27th September and 13th April)I am sending you the details along with the receipt as attachment and I expect you to act professionally and take action on the same instead of hasseling your customers.
Subhro Biswas"

Phase 4
[protected]
In December 2011, I received the fourth letter dated 13.12.11 with the same content and threatening to disconnect the connection if the payment of Rs.169 is not cleared with CellOne 31.12.11.

I would like to appeal to the forum to give me justice and liaise with Vodafone to put an end to this unnecessary harassment.
I am attaching the last email by Vodafone on 26.10.11 confirming that there are no dues (I also contains the chain mail)..

With Regards

Subhro Biswas.
================================================================================...⇄
Mailbox of mailsb

Subject: Ref: Vodafone mobile number [protected] [REF:[protected]] From: Corporate Care <corporatecare.[protected]@vodafone.com> on Wed, 26 Oct 2011 17:26:26 To: <[protected]@rediffmail.com>

1 attachment(s) - rptinvoicetdetails.pdf (35.59KB)

Dear Mr. Biswas,

Thank you for your e-mail dated 26/10/2011 with regard to your Vodafone number
[protected].

With regard to your request we confirm that your current outstanding is null and there are no dues with your connection. As you ported in from BSNL and having concern with BSNL payment we request you to co ordinate with them.
Should you need further assistance, do call or e-mail us. We will do our best to help you.
Happy to help,
Hemant Karbare
Vodafone Corporate Relations
For Enquiries: 111 or +91-[protected]
For Complaints/Requests: 198 (Toll free from Vodafone mobile phones
Within the home network)
Fax number: +91-([protected] or [protected])
E-mail: corporatecare.[protected]@Vodafone.com
Website: www.vodafone.in
Now check & download 13 months' call details absolutely Free for your
Postpaid number. Logon to www.vodafone.in <http://www.vodafone.in> & go

---- Original Message ----
From: [protected]@rediffmail.com
Sent: 26-Oct-2011 13:08:28
To: corporatecare.[protected]@vodafone.com
Subject: Fw: Ref: Vodafone mobile number [protected]


Hi,

This is in reference to your letter with the above reference dated 20th Oct 2011.

I would like to bring this to your notice that I have already made the payment of Rs.169.00 on 06 Feb 2011 and the Receipt No. is[protected] and Transaction ID is TXC[protected] .
This is the third time (last 2 mails sent on 27th September and 13th April)I am sending you the details along with the receipt as attachment and I expect you to act professionally and take action on the same instead of hasseling your customers.
Subhro Biswas

From: [protected]@rediffmail.comSent: Tue, 27 Sep 2011 21:32:22 +0530To: "vodafonecare.[protected]@vodafone.com"vodafonecare.[protected]@vodafo...⇄ Fw: Bill payment for Mobile no. [protected]
Hi,
This is in reference to the phone call received yesterday from you regarding the payment of the last bill generated by BSNL, after this number was ported to Vodafone. I would like to confirm this again that I have cleared all dues with BSNL and have no outstanding with them. Please find the payment receipt attached with this mail.Please note that this is the second and last instance I am furnishing this information (previous mail below).And I would expect not to be bothered with the same in the future.
Subhro Biswas.

From: [protected]@rediffmail.comSent: Wed, 13 Apr 2011 14:50:01 +0530To: "corporatecare.[protected]@vodafone.com"corporatecare.[protected]@voda...⇄
Subject: Mobile no. [protected]
Dear Sir / Madam,
This is in reference to my mobile # [protected] which has been ported from BSN- Cellone inFeb '11. As requested, I am attaching the payment receipt for my last bill payment. There has not been any bills generated after that.
Regards,
Subhro Biswas.

My complaint is related to unwanted services Value added services activated by Vodafone without my permission and billed to me . From the day one of activation of my connection number [protected] I stared getting alerts related to debut in account for video download request .

Every alternate day I was calling to call centre to stop this and every time got assurety that this would not be repeated, some time over the call some time while un subscribing through SMS I tried every possible way to stop services.

At month end my phone bill generated with various charges related to download. Once again I started chasing Vodafone for clarity and the response was there is no such service pack active on account , you cant get the charges. I stopped the first payment but alerts keep on coming another one month though the telephony services got disconnected. Next bill come with cummulative charges for 2 months where in basic required telephone services was barred. I write many mails to nodal office and senior authority but no concrete response inspire letting me know that without my permission these services can't be activated so I need to pay anyhow for service which never required. Vodafone even refuse to check their system for cross check of discussion with customer care executives or the system to check the deactivation SMS I sent.

Request is to get this close since no more desirous of getting this level of service. I have start getting call from collection agencies where in Vodafone have no idea for the discussions or commitment given by DSA on their behalf.

Regards, Raman [protected]

In my bill cycle 07/10/2011 to 06/11/2011 i was been charged Internet charges of Rs. 1172/- + service tax on the same.
Also i was been charged Rs. 83.1/- on V2V mins plan which i already got deactivated 1-1/2 months back after complaining to Nodal office Gujarat, i got an email back saying we are ready to reverse Rs. 83.1/- charged by us, and not Rs. 1172/- + service tax as Internet was been used by me. I mysel[censored]ses my no. [protected] (Vodafone) i have never activated or used any Internet services before on my no. on 25th Oct i planned to take a data net plan and for that i visited 8-10 times to vodafone stores as Diwali holidays were coming. In the same period bill was shoot up by Rs. 1172/-+st saying you have used Internet. Same thing happened 3-4 months back with my brother no. [protected] (vodafone) he took a data plan and in the same month he was charged Rs. 1000/-+ after almost complaining for a month and so much of harassment he got it reversed as it was wrongly charged by the service provider. same thing happened to me now. I have paid my Nov bill but i am fighting for justice for almost 1 month now. I was to seriously register a complaint against vodafone so that any other customer does not bear this again and again.

Please look into matter as early as possible.

Thanks for your cooperation.
Warm Regards,
Punit Sarda
[protected]
[protected]@gmail.com

Respected sir,
I want to state that I have taken vodafone no. 2 months back. I have submitted the related documents for activation of the no. Even got it verified through various calls from vodafone customer care. After 2 months, vodafone messaged me that my no.Will be barred from incoming and outgoing if I dont submit the proof.
When I told them that I have already submitted the proofs, they told me that proofs have been lost from their side. So, it was not my mistake.
Then, they told me that no need of submitting the proofs, if they need they will call me again. I asked them specifically, whether I need to re-submit my documents, they say that there is no need of it.
But, what they have done, is not expected from the mobile provider who cares for their customers. On saturday morning- 10th dec, 2011, I got message from vodafone that both my incoming and outgoing has been barred and to continue my services I shall again submit my proofs within 24 hrs. On that same day, I submitted my proofs again at vodafone store. Then, I called them on monday-12th dec,2011 asking about restart of my number.They replied that it will start by wednesday and my request no. Is [protected].
On wednesday, I called they say that no. Would start by thursday, at 6 pm- 15th dec, 2011.
When I called them today, they say that due to mistake from their customer care executives, the request submitted is closed and now new request has to be sent and again 48 hrs will be taken for start of no. When I ask them, to transfer my call to their seniors, they say that they are going to transfer the call and then no. Is put on hold for unlimited time or they disconnect it.
I am losing my all contacts because of non- start of my no.
This is what vodafone is who says "happy to help". This is what their help is!!!!!!!!!
my rs.10 has also been deducted on account of gprs. Though, I attempted to use facebook on vodafone internet on monday morning-5th dec, my rs. 0.20 were deducted at the same moment. I got message regarding it, but I didnt get any message regarding rs.10 deduction, which I came to know only after using *111# service of last 3 deductions.But, due to network problem, internet DID not start. I used it for just 3-4 sec. Even, in my balance came 0 mb used.They dont even bother to inform the customers and deduct balance at their own will, so as customers cant know. I dont check my balance daily to just make certain that have they deduct my balance or not.
Now, after waiting for 1 week, I am forced to write here.
I want that strict action is taken against them so as in future they dont haraass anybody

My name is ishan. i have recharged my mobile nokia 5233 with net pack of Rs.96 on date[protected] . There was a problem of error after saving net settings into my phone. My net pack was not working so i called vodafone customer care to complaint my problem. Executive who received my call ask me to wait till 13th dec and i will receive a call from them to solve my problem. Till 16th dec, no call came and i again call customer care for this issue and told them that i didn't received any call. So, the executive who received my call this time siad that we have called you but you didn't answer our call. when i told him again that no call came to me then he misbehaved with me and i angrily disconnected the call.

Hi,

I got a call from an unknown number [protected]. When I called back it started ringing but no one answered. Later on I checked and found out that +92 is the ISD code for Pakistan. I also got to know that similar complaints have been made by several other people as well. Please find out why are we getting such calls as this is a matter of concern.

Regards
Moyra Thomas
[protected]

I am International Ph.D.Scholar in Anna University.Last week I purchased WCC from Adyar store.After I sent the SMS to activate the card I dialed 50318 and the Vodafone system is saying Sorry your card is blocked please contact the customer care service ,so I went back to store next day 2 complain and I noticed that every one working in that store written in his shirt (HAPPY TO HELP) I was very happy because I expect my problem will be solved and I am going to speak to my family.They said we will send e mail to our main office and you will receive call and they will activate the card.Then I waited for one day without any respond ,next day I went to Vodafone store to complain ,they said they will call u tomorrow but no one called me.I was waiting for 7 days and I am very angry from Vodafone for treating her customer like this.
Now I am searching for other company having International calling cards which giving some respect to the customers.

This is strange thing on part of these scammers today morning i recieved a call from a person it was missed call from international no i suppose from dubai no [protected] whih i came to know when i saw + sign on it after making the call the concerned person told that i have won rs 20 lakhs of lottery in vodafone when i aked him which company is giving the prize he said in starnge answere sharukh khan although my no from vodafone and told to contact some vijay kumar with no [protected] to contact further and guy seemed to be uneducated man.

my request to everybody that please dont give any personal details to any of these people make such international calls

neeraj sharma

Tried to fill up recharge of Rs. 26/- on 10.12.2011 in Mobile No. [protected]. The account has been debited but mobile no. [protected] is not filled up recharge of rs. 26/-. Please make immediate arrangement to fill up recharge in said mobile.If the recharge is not filled up , your goodwill will be affected.
K. M. Chanda
karunamoy.[protected]@gmail.com

hi
Today I got 2 calls from [protected]. When I answered there wasnt any response. It went on till evening. Now he/she started sending annoying messages. Request you to take actions

Hi,

Please refer the trail mail.

Mobile Number: [protected]

There was no conversation today and I had asked the Relationship manager to call during business hours, as I got a call at 8 in the evening when it was inconvenient for me to talk. And as per your suggestion I had tried to use the services on a 3G enabled handset but did not receive any 3G settings . Later, I called the customer service to get the setting on the phone which was a Samsung Galaxy S. The customer service executive however informed me that there is no such offer activated and I am not active on 3G. And now also I get a reply stating "as per our conversation" when there has been no conversation in regards to a resolution.

Regards,
Aman Sinha,


From: Vodafonecare Mum [mailto:Vodafonecare.[protected]@vodafone.com]
Sent: 13 December 2011 04:27 PM
To: aman.[protected]@crmnext.com
Subject: Vodafone Priority Form




Dear Mr. Sinha,

Thank you for your email dated 09/12/11, regarding recharge for your Vodafone mobile number [protected].

Further to our conversation today, we wish to inform you that online recharge done for Rs. 1000 on 03/12/11 was successful and 3G combo pack of 1000 MB 3G data and 1000 local/national SMS , 1000 Local/STD minutes and also Rs. 7.21 talk time was given to you on 03/12/11 with 30 days validity and the status can be check by dialing *225*3#, *225*8#, 225*10#.

We also would like to inform you that your handset Blackberry 8520 is not compatible for 3G service kindly upgrade the handset.

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Saddam Hussain
Vodafone care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




From: Aman Sinha [mailto:aman.[protected]@crmnext.com]
Sent: Friday, December 09, 2011 6:06 PM
To: Vodafonecare Mum (MUM)
Subject: Vodafone Priority Form

Hi,
Mobile Number : [protected]
As mentioned below I tried using the 3G plan from a different phone. But the phone could not connect to the internet and I couldn't see the 3G sign anywhere. When I contacted the customer care even they could not provide me any solution to it by saying that they don't have any such plan.
This is highly unacceptable and I would like a refund for the money failing which I would be forced to take serious action by moving the complaint to RTI.


Aman Sinha
Sent on my BlackBerry® from Vodafone
________________________________________
From: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>
Date: Tue, 6 Dec 2011 13:31:14 +0530
To: aman.[protected]@crmnext.com<aman.[protected]@crmnext.com>
Subject: Vodafone Priority Form




Dear Mr. Sinha,

Thank you for your email dated 03/12/11, regarding recharge for your Vodafone mobile number [protected].

Further to our conversation today, we wish to inform you that online recharge done for Rs. 1000 on 03/12/11 was successful and 3G combo pack of 1000 MB 3G data and 1000 local/national SMS , 1000 Local/STD minutes and also Rs. 7.21 talk time was given to you on 03/12/11 with 30 days validity and the status can be check by dialing *225*3#, *225*8#, 225*10#.

For any future communication, you will need to fill the attached form concerning your query, this will enable us to help serve you faster smarter and better.

Happy to help,

Saddam Hussain
Vodafone care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




From: Aman Sinha [mailto:aman.[protected]@crmnext.com]
Sent: Saturday, December 03, 2011 2:51 PM
To: Vodafonecare Mum (MUM)
Subject: Vodafone Priority Form


Dear Customer,

Thank you for your email.

In your interest, we have designed an easy to fill form so that essential details concerning your query are captured to enable us to help serve you faster smarter and better.

Hence, kindly fill in the details and send to Vodafonecare.[protected]@vodafone.com . We value the time invested in filling the form and thank you for the same. This is a reusable format and will be actioned on priority. We will respond to you in 2 working days.

All fields marked with * must be completed.

Mobile number* [protected] (please ensure its 10 digits, else the query cannot be solved)

You are a*: Prepaid Post paid / Prepaid /Not a Vodafone Customer (mention the correct option)

Your Alternative mobile number

Your Alternative Landline number

First Name* Aman

Last Name* Sinha

Email* aman.[protected]@crmnext.com
If you’re an existing Vodafone customer please provide your registered email id or register your email id with us by
sending "email <email id>” to 111 (toll free) from your
Vodafone mobile.

You are writing to us about *: (please type YES in the relevant option)

REQUEST FOR COMPLAINT ABOUT
Change of Tariff plan/ promotion offer YES Billing
YES Activation/ Deactivation of services Tariff/Promotion
Duplicate Bill Network
Data Service DND Service
DND Service Data Service
YES Any other YES Any other

More details on your request/ complaints can be specified below (max 900 characters)


I have been using the number[protected] for the past one year. Today I made a recharge for Rs. 1000 and an offer for 1000MB 3G data, 1000 local/national SMS, and 1000 min Local/National call got activated on it. As this was not done on purpose and was an honest mistake, I would want that the scheme gets deactivated and my account should be credited with the Talk Time of same amount.

Also, the offer is of no use to me because I am using a Blackberry curve 8520 wherein I activate the 399 BIS plan every month and the phone does not even support 3G Services. I also have the local calls @ 30 paise activated on my number and don’t have any STD calling nor do I send too many SMSes. However since I cannot stop using the phone, please take necessary action and credit the account with the appropriate talk time on pro rata basis at the earliest.

Quick action would be highly appreciated as I have been a loyal customer of Vodafone for more than 6 years, and have recharged for approx. Rs. 1000 every month.









Power to you: - Select products and services can be activated/ deactivated by you with almost instant results by logging onto you My_Vodafone account from our website. You can also visit our website www.vodafone.in for the SMS keyword.

It is mandatory for you to fill this form every time, for us to respond to your query.

Happy to help

Vodafone Care

sir,
Iam getting flash message through vodafone. i have been calling customer care but there is no option to connect customer care executive. I sent SMS that CAN FLASH but message failled. i sent email but iam getting reply message that call customer care or sent sms. So that i have been trying to call customer care last 2 months there is no option to connect Customer care executive so that some times i have been sending sms to 111 but message sending fail. Iam losting money through this unnecessary Flash message also while iam using FM or musing this Flash message is stopping my FM Radio and musics. Now what should i do. Please help me.
Thanking you,
Niyas

Sir,My name is Alok Tiwari.My cell no. is [protected].After calling I saw my balance which was deducted more.I dialed *111# for inquiry but that is not enough to understand.There is no customer care number to inquire my balance deduction reasons,I mean there is no number to contact customer representative.please help me .

I am serving in indian army. due to some official reason the details of out going/incoming call/sms of my vodafone prepaid mobile no [protected] is required. pl send the same as soon as possible to my e mail id [protected]@gmail.com

I got a call from a strage number +[protected]. The caller said he is Anil Kumar from Vodafone and that I have won a 25 lacs worth of lottery and that I have to call his supervisor Vijay Kumar Sharma @ [protected]. The supervisor said that he can transfer the amount to my a/c provided I give the a/c#. I said I will not give my a/c# number but if I want to collect the money (just to see what they say!), he said come to Shop# 6, Mahatma Plaza, Bandra Road, Mumbai. BTW, there is a place called Bandra but there is no road in Mumbai by the name of Bandra Road! I countered him with this fact hearing which he got irritated and asked me to disconnect the phone if I didn't believe him. I disconnected.

Today I get missed call from a number [protected] at 8.00 on [protected], when i call on same someone speaking in Hindi & say - I am calling from vodafone Company , your no is selected for lottery , amount of 15 lakh - just you verify one no: 89910 on your Sim & reply me again after check on Sim, today is the last day!!!

So when i switch off the phone & check on Sim - i found same no on it. 89910 on Sim..........

can I request vodafone team to cross check this no - from when i get this call. if this is a [censored] , block all such fake calls from Pakistan as i don't know anybody in Pakistan.

Call received on cell- 0091-[protected]

If Requiry any more detail - please call on - 0091-[protected] as the vodafone no on which i received this call is with my father & he don't know Hindi or English

I have been receiving popup flash messages from vodafone saying:
"Session Date DD.MM.2011
Last Session Cost: 0.XX INR
Volume Consumed: 0.XX MB"

I have not activated any internet/email services from vodafone
I called on their customer care twice.
Once I was told that there is some problem in Vodafone servers due to which certain service got activated and hence the amount was charged and a lot of customers had the same complaint. I was told that it will be stopped immediately and the amount deducted so far would be refunded within 24 hours.
However nothing has happened and my money gets deducted daily, day and night.
All through the day and night I get atleast 15-20 such messages causing a daily loss of 5-6 INR from my pre-paid account.

Apart from this, despite registering for DND, I get promotional messages from [protected] (for Tata Photon+)

I am totally fed up with vodafone and their services. I think the best way out for me is to stop using vodafone and switch to some other mobile service provider.Their customer care is useless as it does not help the customer in any way.

Reema.

"[protected]" is phone no. se bar bar koi unknown call kar rahahe so, please send info of this no."thank you" i[censored] give me all details of this no....

Dear sir,

Sub: vodafone prepaid plan change without notification.
Ref: mobile no-[protected]

With reference to the above subject this is to bring to your kind notice that i, nataraj a. V using vodafone prepaid sim card since more or less one year and always facing one or the other problem in relation to balance or tariff plan change.in this regard initially i was calling customer care and was explaining my problems in detail to the concerned person and was getting assurance for solving my problem. But i was not getting proper solution for my worries. Like the same before 2 months back my tariff plan i. E 50 paisa for local & std calls & 150 sms per day was changed without any notice i. E plan was replaced as 30 paisa for call and free sms got cancelled. So i called customer care and customer care person argued that no, i cant understand your problem and rectify any problem in your tariff plan and finally i lodged complaint in this "indian consumer complaints forum". Soon after the complaint customer care person called me and i explained the problem in detail. He stated that now we are decreasing the number of messages and you will be charged 50 paisa per day as daily rental and will get 100 free sms per day. But in this step also i didn't get any solution & i didn't take any step.

But today evening i called two numbers i. E [protected] and [protected] and was charged fifty paisa each and there is no free sms. But today i don't want to call customer care and am directly lodging complaint in consumer forum with a hope that i would get solution for tha same. I hope that deducting currency and changing tariff plans is a major ailment of vodafone service. Customer care people will call only for name sake and will not give any solution. I want immediate relief for my worries.

Please consider this problem and kindly oblige.

Regards,

Nataraj a. V

i recharged vodafone no.[protected] for Rs.100/- & [protected] for Rs.50/- with my debit card no.[protected]. both the trnsction was failed but the amount was debited from account. kindly arrange to refund the amount to my account at the earliest.
thanking you
Mr.P.K.D.Goswami.
e-mail: [protected]@gmail.com