Vodafone India Complaints & Reviews

Hi,

Please refer the trail mail.

Mobile Number: [protected]

There was no conversation today and I had asked the Relationship manager to call during business hours, as I got a call at 8 in the evening when it was inconvenient for me to talk. And as per your suggestion I had tried to use the services on a 3G enabled handset but did not receive any 3G settings . Later, I called the customer service to get the setting on the phone which was a Samsung Galaxy S. The customer service executive however informed me that there is no such offer activated and I am not active on 3G. And now also I get a reply stating "as per our conversation" when there has been no conversation in regards to a resolution.

Regards,
Aman Sinha,


From: Vodafonecare Mum [mailto:Vodafonecare.[protected]@vodafone.com]
Sent: 13 December 2011 04:27 PM
To: aman.[protected]@crmnext.com
Subject: Vodafone Priority Form




Dear Mr. Sinha,

Thank you for your email dated 09/12/11, regarding recharge for your Vodafone mobile number [protected].

Further to our conversation today, we wish to inform you that online recharge done for Rs. 1000 on 03/12/11 was successful and 3G combo pack of 1000 MB 3G data and 1000 local/national SMS , 1000 Local/STD minutes and also Rs. 7.21 talk time was given to you on 03/12/11 with 30 days validity and the status can be check by dialing *225*3#, *225*8#, 225*10#.

We also would like to inform you that your handset Blackberry 8520 is not compatible for 3G service kindly upgrade the handset.

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Saddam Hussain
Vodafone care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




From: Aman Sinha [mailto:aman.[protected]@crmnext.com]
Sent: Friday, December 09, 2011 6:06 PM
To: Vodafonecare Mum (MUM)
Subject: Vodafone Priority Form

Hi,
Mobile Number : [protected]
As mentioned below I tried using the 3G plan from a different phone. But the phone could not connect to the internet and I couldn't see the 3G sign anywhere. When I contacted the customer care even they could not provide me any solution to it by saying that they don't have any such plan.
This is highly unacceptable and I would like a refund for the money failing which I would be forced to take serious action by moving the complaint to RTI.


Aman Sinha
Sent on my BlackBerry® from Vodafone
________________________________________
From: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>
Date: Tue, 6 Dec 2011 13:31:14 +0530
To: aman.[protected]@crmnext.com<aman.[protected]@crmnext.com>
Subject: Vodafone Priority Form




Dear Mr. Sinha,

Thank you for your email dated 03/12/11, regarding recharge for your Vodafone mobile number [protected].

Further to our conversation today, we wish to inform you that online recharge done for Rs. 1000 on 03/12/11 was successful and 3G combo pack of 1000 MB 3G data and 1000 local/national SMS , 1000 Local/STD minutes and also Rs. 7.21 talk time was given to you on 03/12/11 with 30 days validity and the status can be check by dialing *225*3#, *225*8#, 225*10#.

For any future communication, you will need to fill the attached form concerning your query, this will enable us to help serve you faster smarter and better.

Happy to help,

Saddam Hussain
Vodafone care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




From: Aman Sinha [mailto:aman.[protected]@crmnext.com]
Sent: Saturday, December 03, 2011 2:51 PM
To: Vodafonecare Mum (MUM)
Subject: Vodafone Priority Form


Dear Customer,

Thank you for your email.

In your interest, we have designed an easy to fill form so that essential details concerning your query are captured to enable us to help serve you faster smarter and better.

Hence, kindly fill in the details and send to Vodafonecare.[protected]@vodafone.com . We value the time invested in filling the form and thank you for the same. This is a reusable format and will be actioned on priority. We will respond to you in 2 working days.

All fields marked with * must be completed.

Mobile number* [protected] (please ensure its 10 digits, else the query cannot be solved)

You are a*: Prepaid Post paid / Prepaid /Not a Vodafone Customer (mention the correct option)

Your Alternative mobile number

Your Alternative Landline number

First Name* Aman

Last Name* Sinha

Email* aman.[protected]@crmnext.com
If you’re an existing Vodafone customer please provide your registered email id or register your email id with us by
sending "email <email id>” to 111 (toll free) from your
Vodafone mobile.

You are writing to us about *: (please type YES in the relevant option)

REQUEST FOR COMPLAINT ABOUT
Change of Tariff plan/ promotion offer YES Billing
YES Activation/ Deactivation of services Tariff/Promotion
Duplicate Bill Network
Data Service DND Service
DND Service Data Service
YES Any other YES Any other

More details on your request/ complaints can be specified below (max 900 characters)


I have been using the number[protected] for the past one year. Today I made a recharge for Rs. 1000 and an offer for 1000MB 3G data, 1000 local/national SMS, and 1000 min Local/National call got activated on it. As this was not done on purpose and was an honest mistake, I would want that the scheme gets deactivated and my account should be credited with the Talk Time of same amount.

Also, the offer is of no use to me because I am using a Blackberry curve 8520 wherein I activate the 399 BIS plan every month and the phone does not even support 3G Services. I also have the local calls @ 30 paise activated on my number and don’t have any STD calling nor do I send too many SMSes. However since I cannot stop using the phone, please take necessary action and credit the account with the appropriate talk time on pro rata basis at the earliest.

Quick action would be highly appreciated as I have been a loyal customer of Vodafone for more than 6 years, and have recharged for approx. Rs. 1000 every month.









Power to you: - Select products and services can be activated/ deactivated by you with almost instant results by logging onto you My_Vodafone account from our website. You can also visit our website www.vodafone.in for the SMS keyword.

It is mandatory for you to fill this form every time, for us to respond to your query.

Happy to help

Vodafone Care

sir,
Iam getting flash message through vodafone. i have been calling customer care but there is no option to connect customer care executive. I sent SMS that CAN FLASH but message failled. i sent email but iam getting reply message that call customer care or sent sms. So that i have been trying to call customer care last 2 months there is no option to connect Customer care executive so that some times i have been sending sms to 111 but message sending fail. Iam losting money through this unnecessary Flash message also while iam using FM or musing this Flash message is stopping my FM Radio and musics. Now what should i do. Please help me.
Thanking you,
Niyas

Sir,My name is Alok Tiwari.My cell no. is [protected].After calling I saw my balance which was deducted more.I dialed *111# for inquiry but that is not enough to understand.There is no customer care number to inquire my balance deduction reasons,I mean there is no number to contact customer representative.please help me .

I am serving in indian army. due to some official reason the details of out going/incoming call/sms of my vodafone prepaid mobile no [protected] is required. pl send the same as soon as possible to my e mail id [protected]@gmail.com

I got a call from a strage number +[protected]. The caller said he is Anil Kumar from Vodafone and that I have won a 25 lacs worth of lottery and that I have to call his supervisor Vijay Kumar Sharma @ [protected]. The supervisor said that he can transfer the amount to my a/c provided I give the a/c#. I said I will not give my a/c# number but if I want to collect the money (just to see what they say!), he said come to Shop# 6, Mahatma Plaza, Bandra Road, Mumbai. BTW, there is a place called Bandra but there is no road in Mumbai by the name of Bandra Road! I countered him with this fact hearing which he got irritated and asked me to disconnect the phone if I didn't believe him. I disconnected.

Today I get missed call from a number [protected] at 8.00 on [protected], when i call on same someone speaking in Hindi & say - I am calling from vodafone Company , your no is selected for lottery , amount of 15 lakh - just you verify one no: 89910 on your Sim & reply me again after check on Sim, today is the last day!!!

So when i switch off the phone & check on Sim - i found same no on it. 89910 on Sim..........

can I request vodafone team to cross check this no - from when i get this call. if this is a [censored] , block all such fake calls from Pakistan as i don't know anybody in Pakistan.

Call received on cell- 0091-[protected]

If Requiry any more detail - please call on - 0091-[protected] as the vodafone no on which i received this call is with my father & he don't know Hindi or English

I have been receiving popup flash messages from vodafone saying:
"Session Date DD.MM.2011
Last Session Cost: 0.XX INR
Volume Consumed: 0.XX MB"

I have not activated any internet/email services from vodafone
I called on their customer care twice.
Once I was told that there is some problem in Vodafone servers due to which certain service got activated and hence the amount was charged and a lot of customers had the same complaint. I was told that it will be stopped immediately and the amount deducted so far would be refunded within 24 hours.
However nothing has happened and my money gets deducted daily, day and night.
All through the day and night I get atleast 15-20 such messages causing a daily loss of 5-6 INR from my pre-paid account.

Apart from this, despite registering for DND, I get promotional messages from [protected] (for Tata Photon+)

I am totally fed up with vodafone and their services. I think the best way out for me is to stop using vodafone and switch to some other mobile service provider.Their customer care is useless as it does not help the customer in any way.

Reema.

"[protected]" is phone no. se bar bar koi unknown call kar rahahe so, please send info of this no."thank you" i[censored] give me all details of this no....

Dear sir,

Sub: vodafone prepaid plan change without notification.
Ref: mobile no-[protected]

With reference to the above subject this is to bring to your kind notice that i, nataraj a. V using vodafone prepaid sim card since more or less one year and always facing one or the other problem in relation to balance or tariff plan change.in this regard initially i was calling customer care and was explaining my problems in detail to the concerned person and was getting assurance for solving my problem. But i was not getting proper solution for my worries. Like the same before 2 months back my tariff plan i. E 50 paisa for local & std calls & 150 sms per day was changed without any notice i. E plan was replaced as 30 paisa for call and free sms got cancelled. So i called customer care and customer care person argued that no, i cant understand your problem and rectify any problem in your tariff plan and finally i lodged complaint in this "indian consumer complaints forum". Soon after the complaint customer care person called me and i explained the problem in detail. He stated that now we are decreasing the number of messages and you will be charged 50 paisa per day as daily rental and will get 100 free sms per day. But in this step also i didn't get any solution & i didn't take any step.

But today evening i called two numbers i. E [protected] and [protected] and was charged fifty paisa each and there is no free sms. But today i don't want to call customer care and am directly lodging complaint in consumer forum with a hope that i would get solution for tha same. I hope that deducting currency and changing tariff plans is a major ailment of vodafone service. Customer care people will call only for name sake and will not give any solution. I want immediate relief for my worries.

Please consider this problem and kindly oblige.

Regards,

Nataraj a. V

i recharged vodafone no.[protected] for Rs.100/- & [protected] for Rs.50/- with my debit card no.[protected]. both the trnsction was failed but the amount was debited from account. kindly arrange to refund the amount to my account at the earliest.
thanking you
Mr.P.K.D.Goswami.
e-mail: [protected]@gmail.com

Hi,

My vodafone no : [protected].
Name: Nitin Chinnannavar
I have registered under DND for more than a year now. But i still get 4-5 calls for telemarketing services.I registered a complaint with Vodafone customer care regarding the same, but no action has been taken and no one has called me to say what happened to my complaint.

Every time i register a complaint Nodal officer calls me and assures that this would stop ,but again after a week it starts!!! Vodafone has shared my number with TELEMARKETERS.!!!!!

I have direct proof,thats the reason why Vodafone is not ready to take any action against them.
WHY VODAFONE HAS NOT STOPPED TELEMARKETERS FROM SENDING BULK SMS??? I AM SHARING THE TELEMARKETING NOS..
ICICI PRUDENTIAL-4OCT[protected]
BARCLAYS FINANCE- 29 SEP[protected]
HSBC CREDIT CARD- 3RD OCT[protected]
MAX BUPA INSURANCE-29 SEP [protected]

THESE ARE JUST A FEW I HAVE A LIST!!
EVEN AFTER REPEATED REQUESTS VODAFONE HAS FAILED TO TAKE ACTION AND I HAVE CONTINUED RECIEVING CALLS.


AS A RESULT OF THESE STUPID TELEMARKETING CALLS I AM DISTURBED DURING MY OFFICE HRS!! I HAVE TO PICK CALLS DURING MEETINGS THINKING THAT ITS A IMP CALL!!! VODAFONE IS DIRECTLY RESPONSIBLE FOR THIS MESS!! WITHOUT MY CONSENT VODAFONE HAS SHARED THE NO AND FAILED TO MAINTAIN MY PRIVACY !!!
THIS IS A BREACH OF MY PRIVACY !!

VODAFONE NODAL OFFICER IS IRRESPONSIBLE AND LAZY DOESNT WANT TO REPLY WHEN I MAIL ACROSS.....
LOOK INTO THIS ELSE MY COMPLAINT WILL BE ON ALL POSSIBLE COMPLAINT FORUMS...

Vodafone has barred my incoming and outgoing thrice in one week saying that my documents are not submitted which i have done 4 times since the start of connection.

This is causing me loss of time and work due to lack of connectivity. Moreover i stay alone out of city and i have been facing lots of convenience. Kindly help.

I have being a loyal customer with Vodafone postpaid for the last 4-5 years but this issue today which happened has really pushed me to change by network provider for good.

ISSUE : I paid my outstanding bill for my Vodafone services on 2nd December 2011 via Internet which reflected and my services got activated as the bills pending were for two months.Now my account is in credit of Rs 75 since the 2nd of December as per Vodafone.
On 9th December 2011 Vodafone sent a collections agent at my home address and I was not at home and started asking for payments to my mother and said I owed the two months outstanding to Vodafone and to pay it now.
I am so pissed off with Vodafone on this that I called customer Care and Lodged a Complaint about this and have asked for a reply urgently as being Vodafone as a brand ,How can you send a collections agent at someones house if the bill is paid 7 days before and also it is reflecting on the Vodafone system.
If i don't get a satisfactory reply on this,I am for sure changing my service provider for good.

Complaint Number :[protected]
Rep Name : Sudarshan Mandave.

I have got a missed call from [protected]. I have come to know from blogs that it's a false number originating from pakistan.
Could you please find out why I am getting call from this number.

When a number with ISD code +92 or 0092 calls or give missed calls please do not reply.I called back and got caught in a scam and ended up loosing 15000 Rs. Even I went through the same ordeal yesterday as many when they asked me to pay 15000Rs and i paid but when they asked for more 25000 then i understood it is a scam and told them to return the money but in vain. I came to know these numbers are from Pakistan so its a huge scam and a possible threat. Please someone look into the matter as soon as possible. The account in which the amount got deposited had 37 crores. Now that means so many people were fooled like me. What if this money was or is used for funding terrorist organisations? Please someone from higher athourity look into the matter.

If some one from higher athourity is ready to look into this matter, I can give them the phone numbers and the account no which I have.

One person calls me from these two mobile no. 91 [protected] and 91 [protected] and use non-sense language, I have connected him many times to my husband still he continues with non-sense language, he does not tell the address & name but by language he seems to be an uneducated person. Generally, he calls me in night sometime at about 8 pm, 9 pm 10 & 11 pm, please help me to get such of calls and also help me to provide the detail about this person.

I may be contacted on my husbands id : [protected]@gmail.com

Thank you,
I may be

Dear Sir,
My Name is Mayur Mistry i got a missed call from [protected] i think this number is come from PAKISTAN. i am vodafone subscriber please look on this matter.

Mayur Mistry
(J. J. Engineering)
[protected]

I got some sms from this mobile number please send me the mobile number holder details. mobile number is [protected]

Prank calls

I have been receiving prank call from below numbers at night-time daily last few days.
In spite of telling them it’s wrong numbers but they do not stop nuisance.
After searching at Google, I found below cell number service provider is from Karnataka.

91 [protected]

Kindly check their connection status and send then a word of warning.
Thanks

Vodafone has disconnected my mobile connection.Previously I was told to pay 966 Rs.Since I have requested to give Payment details, vodafone has rejected to give payment details(in Vashi). And also they have promised me to give 800 Rs Reversal ,as i was wrongly Charged in first month.But now they have refused to pay reversal back.This indicates that we can not trust vodafone service any more.Now a days it is possible to adopt any service, So this is better for vodafone to stop this type of misbehaves.My mobile no is [protected] .If you dont want loose any customer you can call on my mobile. Security guard at Vashi Vodafone store as also stopped and Push me away.I also want to know how can i lodge complaint against vodafone?