Vodafone India Complaints & Reviews

I have been charged a amount of Rs4457.30/- by Vodafone mobile for using a internet service called Vodafone Mobile connect during my billing month of Dec 2011 this despite the fact that i am already using their service of Vodafone mobilelive @Rs.99 per month. I have not asked for the change in my internet service nor did i change it myself yet the company is refusing to return the money that i have already paid to them. This not the first time that the company is harassing me with such exuberant charges so far i have had to complain t them about such issues thrice since i have convered my card from pre paid t post paid. Can someone please help me?

Regards
Chadrashekhar M. Shelar
Mob-[protected]

Dear Sir

I am Rajesh.V, residing at 'Rajeevam' (KP III/366P), Kalavarathopu, Kazhakuttom, Trivandrum and working as Scientist at VSSC, ISRO, Thiruvananthapuram.

On 28.12.2011, I was at Ernakulam and there I lost my mobile phone 'Samsung Wave 525 model' (Phone No: [protected]) at the Oberon Mall 'Cinemax' , Ernakulam at around 5.30 PM. I tried to reach this mobile from various other numbers and the device was found to be switched off.

I had registered complaint regarding this at Palarivattom Police station on the same day and obtained receipt for the same. I have also informed the cyber cell office at Ernakulam over phone and according to their advice I barred the lost Number and obtained the duplicate SIM through Vodafone Store at Palarivattom, Kochi on 29.12.11. It was also informed from Cyber Cell office that the IMEI number of the phone has to be provided for further tracking, blockage and retreival of the lost phone.

The IMEI number of my phone is 355315/04/911102/7

My complaint is that I got my account barred and was issued with a duplicate SIM from Vodafone store at Palarivattom, Kochi on 29.11.12. Since then I haven't got my SIM activated. Each day I have made atleast five to six calls to the customer care office and every time I get a very polished reply in the form of a by hearted statement that, it will be activated very soon.

Finally now one of the customer care personnel Mr.Prinson is saying that nothing can be done from the Customer care service . This is the first time I am having a ridiculous and extremely bad service provision from a so called esteemed network like Vodafone, who all ways claim that "you are with us". I am a senior scientist working in ISRO, TVM and I am now not able to receive any calls or make any calls, particularly of at-most importance

Sir, this is the third day since I have obtained my duplicate SIM and no activation from Vodafone Services.

The representative who offered me the duplicate SIM and service was one Ms.Jisha

My contact No. for the time being is [protected] (wife's vodafone number) and email ID: [protected]@yahoo.co.in

Request you to kindly consider my complaint and take necessary action from your end as I am extremely frustrated with the non-responsive behavior of Vodafone Service personnel.

Thanking You

Yours sincerely

Rajesh.V

Dear sir, my name is gaurav i am running his two postpaid connection of vodafone company last 8 years today morning time i have doen the payment of 700 rs rec no 118883 and i am asking to the executive to start my cell phone as soon as possible she is asking to me after 10 min your cell will be started in this time cell phone will not be started in this time 6pm evening today i had the payment 700rs time is 10am morning she is using the wrong language and loudly crying on me this is the servise of vodafone today i have lost the money of 20000 rs of his bussines. Who is the responsible of this inconvenience and loss tell me immi and answer me otherwise i am going to the court

Gaurav khosla
[protected]

Vodafone mobile service is horrible. I dont have enough signal inside my house. Initially, when i took the connection, i was iinformed that signal reception is good at my area (Lingampally). But the singnal strength is very poor and their customer service sucks. They dont provide proper time for addressing this issue.

I am a vodafone retailer having etop flexi no. [protected]. On[protected] I was recharging my customer mobile no. [protected] with Rs. 200 amount. But the recharge was not succesful. After that I called the my dealercare via dealercare No. 129. I get the response from dealercare that i should recharge with 199 amount and customer will get talk value less taxes and I recharged the customer no. with 199 amount immediately believing the executive . But customer did not get the balance in his main account but got night minutes. After this I called the dealercare again but I got response that My recorded call with the executive will be checked and after that the decision should be made. They checked my recording and said to me that the executive had given me the wrong information. They said to me that our sr. representative will call you shortly and he will take the decision. After that the senior did not call me and after 2-3 times more calling, the sr. representative called me (Name Inder Number of sr. representative = [protected]) they said to me that we terminated the executive(that given me the wrong information) from his job and thus we punished the responsible person. After that I called the Sales manager of Our Zone Mr. Bharat Chhibar ([protected]) and told the situation . Then Bharat Chhibar called the Sr. Representative ( [protected]) and discussed with sr. representative . But there was no solution for me . They told that we punished the responsible person (terminated him from job) and no reversal should be made to me . They told me that no reversal or benefit is possible. They told you can complain against me to anyone . I Have no fear of anyone.


Dear Sir, But My aim was not to punish or terminate the person from his job . I want my reversal back into my account . I am feeling helpless.

Please help me so that Companies can't do their own

I have received an SMS regarding activation of CRBT services. Rentals of Rs. 30 would be deducted on 30 Dec 2011 towards this service. I have never requested nor given permission for activation of the service. This is unacceptable.

Please deactivate the service and refund my money.

My number is [protected].

Vodafone is not #1 to take care of their customers.

Hi,

First of all thanks to this forum that allows me to submit my complaint.


I have a post paid connection from 3-4 years. That sim has been misplaced by me. It is my mistake I know. I have submit the billed amount after the calls that says to submit the bill sand they will issue me a SIM on the same day and will be activated with in a day.


I paid the bill and When i visit the store at phase seven they say they have no stock of SIM cards from 10-12 days.
Again I visit three times they say the same reason.

They have SIM cards for post paid plans but not issuing duplicate sim.. and says me to go to sector 35 to buy the sim..

Then why the tele caller asks me that they will give me the new SIM after the payment..

" i am tired from this bad services and has no time even to do my meals on proper time so I can not visit them again and again ..

If vodafone says that they are a big provider and take care of their customer then it is wrong I am very irritiated from this service.
and I am sending this compalint to social media and network sites, if I didnt get the Sim in my hand soon..


Please solve my problem that I can say something good about your services on the same complaint.

Thanks & Regards

Please mail me at [protected]@gmail.com if vodafone want to contact me

I am frequently getting fraudulent calls telling me that i have won lottery of 25 lakhs. They generally start with 009230..
The caller gives a very short missed call. I have to call back as i dont know who might be calling. The caller generally wastes initial time by responding late or acting as if he is not able to hear, thus eating more time.

i got the latest call(28th December 2011) from following number : [protected].

I tried called vodafone customer care on 198. But after 15 minutes of menu dialling, hearing promotions and waiting for operator, the service support staff finally told me to call up some other number because i have a mumbai number. I pleaded with the service support staff to take note of my complaint but she seemed to be firm on me calling the other number. Oddly the Vodafone website (even the mumbai) page mentions 198 as customer care number.

Dissapointed consumer,
Yogesh Dhuri
[protected]

On 12-Dec-2011 at 15:10 I have recharged with 98 rs for 2G GPRS pack and the transaction ID is : AP[protected]
After that I have received the activation message at 12-Dec-2011 at 15:24.
But from 13-Dec-2011 i.e, afternoon onwards balance id getting deducted from my main balance for GPRS browsing.
When I am trying to check the GPRS pack details by dialing *111# , it is not showing any data.
My contact number is [protected].

i am using vodafone. i cant access Internet using my mobile. it cant even make connection for 24 hrs

Hi,

Till yesterday my Vodafone number [protected] was working.It has validity and also balance in it.

But today when I checked in Vodafone care they say it is deactivated.

How can this be done?especially when there is validity and balance available in the number

You can contact me on the below number
[protected]

Thanks,
Binoey

This is to bring to your immediate notice that I have taken a new Vodafone Post Paid Connection for my prepaid number [protected] on[protected]. For accessing my outstanding bills and to see the tariff plans I had created Vodafone “My Account” and was using the same for a few days. Unfortunately I forgot my account password and as per standard procedure I changed my password. But now I can’t login into my account and while...

Hi I am karthik. On 23/12/2011 i have recharged my number([protected]) by VODAFONE-BILLDESK.
Recharge details are as follows.

Authorization Code 051682
ARN 75425311357150165221385
Transaction Date 23-Dec-2011
Transaction Amount (Rs.) 110.00
Transaction Settled Date 24-Dec-2011
But I didn't get my recharge. and the amount 110 has been deducted from my HDFC A/c.
So kindly help me with this.
Yours sincerely
karthik J

I am Ramvir singh from Gurgaon. I am getting missed calls on my mobile from [protected] & [protected] regarding information that I won prize of 10 lacs. This call looks to me bogus & fake. Some body is trying to get my personal details for misuse.

This is for your information and I wish such fake calls should be restricted.

regards
Ramvir singh
my M-[protected]
Gurgaon-HR

Sir/Madam,

I am Sujit Singh from Durgapur, West Bengal. I am working in a Public Sector Undertaking firm (A Govt Of India Enterprise) I was a Reliance Post Paid customer ( No. [protected]) for two year and I wanted to Port my reliance no to Vodafone Post Paid so I applied with the Porting Request Code RV495638 in nearby Vodafone Store, which is located at Nachan Road, Near Bhiringi More, Durgapur, WB, with the required documents ( Quarter Allotment Order by the Company as Address Proof and Pan Card as ID Proof ) and the Security Deposit of Rs 300/ (Rupees Three Hundred Only) and they agree to Port my number with in 7 days. After 6 days my mobile no was stopped by the Reliance and after confirming by me in customer care of Reliance about the same they told me that it is stopped by them since Vodafone wants to process that no for port in. After 3 days I call Vodafone Customer care they told me I should visit nearest Vodafone Store for that. I went to the same store and they told me that they said that address proof will not work. I have to provide them some other address Proof document. After providing the same they still not start my mobile number and every time while I rush there they use to say that there is some problem in server or some other technical problem and this is happening since 15 days. This is my Permanent Official no due to which I am facing several problems and I am losing my clients faith and this no is associated to my several bank accounts too.

Kindly help me to port in Vodafone or to retrieve my previous connection. I will be highly obliged for the same

Regards
|Sujit Singh
[protected]
[protected]( My current No)
Durgapur
West Bengal

Sir ,
In this aria at Domkal And around of Domkal Have Vodafone Network Signal Weak problem.All the customer suffering this problem. We are already call & complained to the customer care . but this problem not solved.
So we are requested to a solution for solved this problem. please help us
Thank you,

Dear Sir,

I am staying at Vasai Road (W), Thane.

I am using Vodafone GSM Service (Mumbai). I am being charged @ roaming charges when ever i am at vasai.

Why Vasai-Virar is considered in Roaming circle but at the same time Kalyan, Panvel are considered in Mumbai local Network?

Due to above, I m not able use 3G services also..

Can you clarify?

Thanks

Nilesh Tawde
[protected]

Hi,
I did a recharge on 24th Dec. of Rs 751 as per your suggestion while i was actually
recharging my mobile with 555 and got the talk time as only voice calls and not
reflecting in my balance.

Day 1 (Dec 24): As I was not able to figure out that why my balance is the same after
RC 751 successful recharge, I called your customer care and was assured that the
recharge balance will come in the main account in 4-5 working days.
As balance was low, I did another recharge (3G) of 502 which gives 500 MB, 500 min
STD+local+500 SMSes
(You can check the voice records for [protected])

Day 2 (Dec 26): I call and ask for the above query and i come to know that 751 recharge
has gone in some other account (Voice Calls). As per Sujay Sanket, first the 3G
recharge balance will be used and then 751 recharge. Now I have 800+500 something
balance and 30 days validity.

In case your Day 1 customer care officer had given me the correct information, the second
recharge would not have taken place.
Firstly, you need to think over this and ideally should revert the 751 recharge.
Secondly, your offer details should be more specific as if your suggestion would have more
details in it, I would not have gone with RC 751 recharge and there would have been no calls
from me to Vodafone Customer Care and there would be no mail drafted.

Finally, the conversation with your customer care officers were horrible. Please
improve that also. In case the customer care will not understand the issue and not
there for writing complaints why is the customer care there for. You should seriously
think on this.

I have brought a vodofone net setter it got off with in 2 months i contacted call centre for near bout 50- 60 times there are bull beggers sitting at call center rather than solving problem, they dont have knoweledge at all , i went to vodafone store they just kept my dongel for 15 days and it got conected just for 5 minutes & stopped

still now yet they have not provide any replacement instrument for me.


mob-[protected]

I WANT TO HAVE MY VODAFONE NO [protected] CALL DETAIL FOR LAST 6 MONTHS.PLEASE MAIL ME .PLESE DO IT AS SOON AS POSSIBLE