Vodafone India Complaints & Reviews

I had Activated SMS 10 Pack by and I got a reply from vodafone that the pack has been activated and i will start within 2 hours and the balance was deducted.But it has been 7 days and the pack has'nt been activated yet.Yesterday again I tried to activate it again but the same happened.Balance was immediately deducted,i got a reply that pack will start in 2 hours but i have not got my free sms uptill now.
The customer care number of vodafone-111 & 198 does not have the support of customer care executive.There is some Problem in there IVRS menu.Kindly do the needfull.

My Vodafone number-[protected]
Email [protected]@gmail.com
Yours Truly
Pawan Gupta

Hi

This is Ram.
I have using Vodafone Mobile Broadband - USB Stick using with my PC.
First few months no issue.
2 Months before raise signal issue. I called to Vodafone Care (111). There is not satisfied.
So that I write an email to Vodafone Care (vodafonecare.[protected]@vodafone.com)
After few days replied my ask some questions. I give proper answer and send it.
No response from there. After few days that issue is cleared. working fine.
Today Signal is Excellent. But Frequently disconnected.
So that I called to Customer Care (111) after few minutes a support person taken my call.
I told to him my net issue. He Transferred that call to GPRS Team. I am waiting 25 minutes in line
No taken anybody. I disconnected and retry again. one GPRS person talk to me. gave me some suggestions. issue not fixed.
I again called to Vodafone Care. my call transferred to GPRS Team. Now waiting above 1 hour still not taking my call.

What a worst Service. I getting frustrated.

Warm Regards
Ram
+91 [protected]

hi my name is sunil from hyderabad , iam using vodafone no [protected] from past two years.On 13/11/2011 i got call vodafone customer care people and they ready offer a postpaid offer for me because am using more than 300 rs recharge per month then iam ok with postpaid offer which they offered So finally they sent executive to my work location cyber towers,hitech city,hyderabad and that executive mobile no is [protected].On 18/11/2011 i have given my id proofs ,filled a form also and given 300 rs to him for deposit.finally he is given new sim also and said it will get activated in one week but So far there is no progress.Even i went to vodafone store SR nagar,hyderabad and they are saying they cant do anything.please resolve this issue.

AFTER GIVING ALL PROOFS OF MY SECURITY MONEY THEY ARE SAYING THAT YOU
HAVE NOT RECEIVED ANY ADVANCE THEN WHO HAVE DONE THE MISTAKE
FOR LAST FORTY DAYS YOUR ORGANISATION IS HARASSING MY JOB AND TIME FOR
WHICH I NEED TO GO NOW COURT FOR LEGAL ACTION AGAINST YOU

I HAVE TALKED TO MR. ALFRED ALSO BUT NO RESPONSE

IN TOTAL I HAVE 4 NUMBERS APPLIED FOR WHICH I HAVE PAID FOLLOWING AMOUNTS.
YOUR SIDE IS ACCEPTING FOR 2 NUMBERS WHY ???????

I have paid to cheques of Rs. 500 and 828 for the number [protected]
and [protected] AND CASH for number [protected] - Rs. 500/- and
[protected] Rs. 500/- cash details are

Union bank of India

DATE Cheque No. Amount MOBILE NUMBER
[protected] 11033436 828.00 [protected]
[protected] 11033435 500.00 [protected]
20 -11-2010 Cash 500.00 [protected]
Cash 500.00 [protected]


mail received from vodafone mobile department

Dear Subscriber,

This is in continuation to our email dated 08/10/11 regarding payment concern raised for your mobile numbers [protected] and [protected].

We would like to inform you that we are investigating on your concern and will revert to you by 48 working hours.

Kindly find the docket number[protected] for your reference.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Raja MBS
Corp Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
For Complaints/Requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in

If you need any assistance in paying or for any clarifications regarding the above,
Please contact Ms AnuPriay @ [protected] / Ms Sathya @ [protected] and also
Mail to alfred.pr<http://alfred.pr/>@vodafone.com<http://vodafone.com/>

Thanks & regards,
Alfred P. R
Vodafone Essar south Limited, Credits & Collections
Tower 2, 4th Floor, TVH Beliciaa Tower, Block 94, MRC Nagar,
Chennai-600028.
M +[protected] T +[protected] F +[protected]

Hello sir,
Vodafone is one of worst network i had ever seen in my hometown. last month[protected] i activated 3G to [protected] . but i was not able get the benefits out of it . same day evening about 9pm my 3G got activated . that day i was not able to use it, later i started using 3g used just 300MB approximately. currency about 160INR got deducted from account even though i had activated unlimited 3g plan (worth 825 INR)... later i called customer care and registered the complaint in Bhashyam circle Bangalore. they had promised me that currency which was deducted will be refunded and also i would get 825 INR will also be credited . i registered the complaint on[protected] . i didn't receive the currency but i had called customer care many times and they ignored my complaint just before i called to customer care but as usual they are very negligent and not providing the reliable service . i am so fed up of asking for my money ... in return they have just refunded 25INR .. i couldn't use the services its been over a month now ... but they have not turned up with my complaint . i should get 1161 INR currency back my account or else they caryy over the service to this month and refund 160 INR ... hope you can understand my problem . please i need justice ... and also 3g service is merged with airtel where i use the service . they blaming airtel network

For More queries
Contact
[protected]

Dear Sir/Madam,

I am vodafone customer and I am using blackberry data service of vodafone.Today they charged me 399 for reactivation of blackberry service and this balance was deducted from mobile automatically. In evening I got sms from vodafone that I have a data balance of 2mb but after reactivation I have a balance of 3gb on my blackberry data pack.And after some time I got a message that I have 0 data balance and I will charge at the rate of 10paise/10 kb and they deduct money from my main balance for internet usages.According to my data pack I have 3 gb of free usages but they charge it unethical.When I call to customer care they are giving me satisfactory answer.When ever I call at 198 to lodge a complaint they said me to call on 111 for information and vice versa after this they block my number now it is not possible for me to customer care executive because they block my number and this thing happened to me second time .
Kindly help the need full and I want my money back.Please help me.

Thanking you,
Sanjay Mishra
[protected]
email- [protected]@hotmail.com

today i recharged my data package with rs 95 for 1 gb.(transaction ID MH [protected]). i recharged this to avoid disruption still i was having 20mb data in balance.but since morning i am getting message packet data connection not available.i am helpless that i cant access internet servicess and i have my LLM exams and other important work which totally depends on net connection.in addition to that vodafone consumer care 111 and 198 didnt have executives online to register complaint.customers have to face problems without feedback.this is happening from last few months that packet data services are dead for hours together many times a day.these services are proving useless for customers day by day and one can not relay on vodafone in emergency.i hope anybody from will read this mail and do something to provide contineous,reliable services or the customers should mentally prepare for number portability to other service providers.

VODAFONE cellular no [protected], I recharge Rs.18/- GPRS package worth 3 days by a recharge voucher Ser no[protected]. Its recharged successful but not activating the GPRS pack, even customer care restrict to call to them from this no. whenever i call from another vodafone no to customer care they harassed me and avoid the topic of recharge.I recharge on 03 Dec at 08:00 AM till now the GPRS package not activating.Pls help

I have applied for the vodafone postpaid connection on 24/11/2011 . One of vodafone representative collected the fees Rs 350/-and handed over the SIM to me. Since I was not having any of the documents at that time, he asked me to mail the scan copy of document to ([protected]@gmail.com, [protected]@gmail.com) email-id and said the person will visit for verification. Since then nobody has replied. Following are the contact numbers of vodafone representatives. [protected], [protected], [protected].
When i visited the vodafone mini store i was informed that they can not track this case. Please look into the matter.

maine 2/12/2011 ko rechargeitnow.com se online 26 Rs. ka vodafone recharge karwaya aur jo recharge plans the usko dekh ke hi recharge karwaya. lekin muje talktime nahi milke internet recharge mila jabki ye plans me mention nahi tha

Dear SIr,
I am was having Blackberry 399 Plan activated on the month of September and was charging the same frequently.But I am a frequent traveller and was not able to charge on Nov. so my scheme has expired
I went to Vdaphone store at Kalawad road in Gujarat and told them to activate the same giving the 399 Rs 25th Nov. They told it take 5hrs and I waited for the same till 24 hrs and I visited them on 26th So they said that they have launched a complaint so that it takes 48 Hrs for the same to be solved.So as the problem was not solved I visited on 28th the same story of 48 Hrs was repeated so went back on 30th.They again blabered a New story of 96 hrs.
The customer service of Ms Neha and person the name not remembered is very very bad and think the customers services is for granted. Very Very bad approach.
My Name is Sachin and My number is[protected] ,my mail id is [protected]@gmail.com. I request you to guide in this concern.

Regards,
Sachin.

ON 28.11.11 I RECHARGE 9 RS IN VODAFONE SIM FOR 40 MB INTERNET SERVICE FOR ONE DAY BUT STILL DATA PACK IS NOT ACTIVE I COMPLAINT MANY TIME IN VODAFONE CARE BUT STILL I CAN'T RECD PROPER RESPONSE. ONE OF THEM SAY U SUIT A CASE ON COMPANY.

I am yet receive any reply on my complaint dt:29/11/2011 regarding vodafone mobile no:[protected] recharge of Rs.54/- from my credit card no:
[protected] bearing order no:10048177 from paytm. I have contacted vodafone retail outlet at Salt Lake city, and they have found no such
recharge amt. Rs.54/- on 28/11/2011.

Hence, please lookup the matte at your end so that I may get my recharge credit of Rs.54/- on my vodafone mobile no:[protected].



GOPAL CHANDRA DAS
MOBILE NO:[protected]

Inspite of informing about deactivation of internet on my mobile [protected] ( Vodafone ) i have been charged extra on my bill. When i spoke to Customer service they are no aware and bill is generated.
These are extra charges 199+170+ 3GB ( VL+VMC)@199 and download 170 which i never used for month of November.

Hi, i received a missed call from [protected] twice in a day, i know that this is from outside india, plz do the needful. I am also having another cell number of vodafone and i received a daily missed call from +9230 series number daily at 7 pm when thrice i tried to contact but could not understand the language and service provider charge isd rate at rs. 50 for one minute. Therefore, i request vodafone to resolve the matter quickly. My email id is pritesh. [protected]@gmail.com

Dear sir,madam,
I am using blackberry 8520 with vodafone prepaid sim
Last 8 day I am affecting this problem. That means automadically
20 paise 40 paise minute to minutes debit. Right know I am giving for 60rs
To vodafone company. I already register to vodafone customer care and mini store
For complain but no use. No response.
Thanking you
Regards (vargunan)
[protected]

My mobile phone no is [protected] for which the service provider is Vodafone
I have registered for the SMS package of RS 35 per month. I was surprised to find SMS charges of RS106 levied for the month of OCT - NOV 2011
On speaking to a Vodafone representative Nikhil on 29/11/2011 I was informed that I have sent out messages on Diwali day which is supposed to be a black out day. I do undersatand what is a black out day since I have not been informed about it by Vodafone nor has it been mentioned on the bill anywhere.

Please have these charges reversed or provide some documentation that was communicated to me before charges arellevied for blackout days.
Charges cannot be levied on services provided for which the customer is not informed.

I hope Vodafone has its ethics manual and follows the codes provides in its ethics manual.

Manasi Vora

Hello,

My name is Mahesh Lakhani & My Mobile No. is [protected]. I am using vodafone's prepaid service. Last month i activated 1 GB GPRS plan for Rs. 96. Generally they are alerting me every month with a message for auto-renew. But this month they auto renewed my plan without any alert message. This month i wanted to cancel this plan but they cut Rs. 96 from my balance. Now i want my Rs. 96 back & want to cancel this plan. Please help me. I talked to Vodafone customer care executive but he said they will not give my money back.

Vodafone really. I have activated 38rc bonus pack on thursday 17.11.2011. I was able to send free sms only on that day. From next day my sms was charged 50paise for local and 1.50 for national sms. When i enquired about these problem in vodafone care they are replying like as they dont know anythink. I have registerd 4 complaints till these date 27.11.2011 but those still not solved any thing. For what these running this network? Blody. Going to change to some other network

I have a vodafone postpaid connection no.[protected] which i was hardly using since this is my alternate number n i had to pay monthly rental every time
i decided to convert it into prepaid and went to vodafone store sant nagar branch on 15th november...so they checked everything and agreed to convert it into prepaid but suddenly at the last moment the executive said we cannot convert it till the billing cycle ends...so i went on 24th november 2011...first of all the executive started convincing me to continue wth the postpaid scheme..on me being very firm he agreed for conversion n asked me fr my ID n photograph..i gave him my license n photograph to which he further demanded MY PAN CARD which is quite absurd...on me being harsh he agreed for the conversion...suddenly again he picked up another point that my photo in my DL is not clear so my request wudnt b processed further...i rushed back to my home n brought my passport fpr proof...i submitted a copy of my passport n photo n my postpaid sim to which i was handed over a new prepaid sim with a promise that it will get activated within 24 hours....it has beeen more den 24 hours n my fone is showing SIM CARD REGISTRATION FAILED.i called up customer care to which they said that due to photo not being clear my request for prepaid conversion cant be processed

WHAT THE [censored] is this?....when a customer goes for a new connection u guys provide it with no problems of photograph being unclear but when a person wants to convert it u harass the customer this way...THIS IS HIGHLY UNPROFESSIONAL n m sure that such executives working at vodafone store have orders of not converting into prepaid n harassing customers..
me being a businessman am suffering from lot of inconveniences because of all dis......
I Hope that vodafone people look into it or else i wiill be forced to port my number intO AIRTEL n wud also urge my family n freinds to port out oF vodafone
hoping for a quick solution
GAURAV NARYANI([protected])