| Address: Ahmedabad, Gujarat |
Sir,
This complaint is by Mukesh Parikh, National President of Consumer Protection and Action Committee. We have received this complaint from Yogesh Harshadbhai Raval, Ahmedabad.The complainant Consumer was using the postpaid number [protected] of Vodafone since last 15 months. Vodafone has directly activated the VF Mobile Connect service without the permission of a complainant Consumer. The consumer has never demanded written or orally for VF Mobile Connect. And Consumer was very shocked and surprised when he received the bill of August 2011amounting to Rs.1552.90. When Consumer has complaint to Vodafone regarding this, they offered 50% of discount to bill amount instead of 100% on billing amount. Why a consumer should accept 50% discount proposal where he has not ordered or he had not given any instruction for activating VF Mobile Connect???.By practising this type o[censored]nfair Trade Practice we can say that the service provider Vodafone company is doing Economical Exploitation of cores of Indian Consumers.The CPAC will take action against Vodafone under Consumer Protection Act, 1986 and also before TRAI. (MUKESH PARIKH - National President, All India Consumer Protection and Action Committee )
Dec 4, 2016
Complaint marked as Resolved
Verified Support
Jan 04, 2012
Vodafone India Customer Care's response Hi Mukesh,
Please note that Vodafone Mobile Connect is a pre-activated SIM based service with no rental charge. However, if the customer browses with the service, the charges are 10p/10kb. If the customer wishes to deactivate the service, they may let us know so that we may be able to do the needful. Email us at vodafonecare.[protected]@vodafone.com for any assistance in future, we'd be glad to help.
Regards,
Vodafone Customer Care, Gujarat