Vodafone India Complaints & Reviews

i have recently purchased a vodafone net cruise data card on jan 1st of 2012 by paying 1.3 k; i saw the add in a vodafone add paper that vodafone net cruise card provides a speed of 3 mbps for the initial 6 gb; and after which it will provide a speed of 1 mbps ; i bought this product believing the add and itsmodel num is ac2746; esn(dec)[protected] mdn [protected]; but after using the data card for about 6 hours and downloading data of about 3 gb; the speed drastically reduced; now i am gettin downloading speed of 10 kbps at the max; i have loged several complains in vodafone cust care;i called for about 10 plus times; but none of the agents were able to provide me with a satisfying resolution;i know that being a customer care executive is not an easy task; but at least they myst try to fix my issue after complaining so much.

now what does this mean????

is vodafone cheating its customers by making false promises?????

and how can any company give false advertisement?????

and is this the way to treat a customer for being so calm and blindly believing what the cust care executive says to the customer?????

please respond ASAP
Ajay John
[protected]

Sir,
This complaint is received by mr. Mukesh parikh president of all india consumer protection & action committee. The complainant mr. Yogeshbhai raval was the customer of vodafone postpaid of this [protected]. He had registered his mobile no as a do not disturb in the national registry of do not disturbed (Telecom regulatory authority of india on 21 jan 2010. Still he was receiving unwanted messages & calls from the vodafone limited. He also make lots of complaints to vodafone but they did not answer properly. Vodafone was taking this thing very casually and did not taken any needful action. By this type o[censored]nwanted calls and messages the consumer was suffering from mental torture and harassment. And it was disturbing his office hours and personal life as well. By the way of telemarketing vodafone is practicing unfair trade practice which is not tolerable. The committee will ask for compensation in the consumer court and also file a complaint before trai.

Sir,

This complaint is by Mukesh Parikh, National President of Consumer Protection and Action Committee. We have received this complaint from Yogesh Harshadbhai Raval, Ahmedabad.The complainant Consumer was using the postpaid number [protected] of Vodafone since last 15 months. Vodafone has directly activated the VF Mobile Connect service without the permission of a complainant Consumer. The consumer has never demanded written or orally for VF Mobile Connect. And Consumer was very shocked and surprised when he received the bill of August 2011amounting to Rs.1552.90. When Consumer has complaint to Vodafone regarding this, they offered 50% of discount to bill amount instead of 100% on billing amount. Why a consumer should accept 50% discount proposal where he has not ordered or he had not given any instruction for activating VF Mobile Connect???.By practising this type o[censored]nfair Trade Practice we can say that the service provider Vodafone company is doing Economical Exploitation of cores of Indian Consumers.The CPAC will take action against Vodafone under Consumer Protection Act, 1986 and also before TRAI. (MUKESH PARIKH - National President, All India Consumer Protection and Action Committee )

I am vodafone prepaid customer. And I hav recharged with the gprs pack of Rs98, and I have received message of recharge on my mobile. But my gprs pack has not been activated, because this I lose my main account balance too. I have made a complain to customer but complain have not been solved. I have complain 3 times and my complain number is
1. 76617858
2. 76925388

I have even mail to vodafone nodal of bihar&jharkhand circle and to the branch manager also but they also didnt reply. I have even call to nodal officier number but officies is not answering the call. After this I could not make call to customer care as my IVR is also blocked.
Because of this problem I decide to make complain at consumer court. So please kindly take issue on this.
Thanking you
Vivek ([protected])

Good day,

This is Rajesh Kumar from Kalyan . Well this is to inform you that I am using the vodafone connection and I just got missed call from [protected] on[protected] at 1328 hours. When I checked this no it's showing on Pakistan.

I want vodafone to look at this and how my reached to Pakistan.

Regards,
Rajesh Kumar

helllo im using vodafone from past two years but never faced such a problem,recently i recharged for rs.32 which offers vodafone to vodafone 30paise,voda to other 40p n std 50paise and daily 100local/national sms free.but i was charged 1 rupee for 1st two sms..later wen i called customer care they told plan has been changed n 1st two sms is bein charged...its very sad tat 30 rupees per month will be charged for 98 free sms/day..it would be better if they go back to previous plan..

I would like to inform you that I was take Vodafone post paid connection before last eight months. But there was no issue till October 2011. But from month November I have some issue, vodafone apply on me some extra charges for voice chat, GPRS services. He apply Rs. 30 for voice chat & Rs.143 for download charges as full song download for November and same for December. But I have already pay my November month bill due to I was not do check November bill. I have already do correspondence many times from vodafone care by E-Mail & his answer always same that "We would also like to inform you that as per our records you have been charged for the rental of Rs.30 for Voice chat service activated as per your request through USSD code and have been charged for Rs.143 for download charges as full song download application is activated on your Vodafone account and for the same you have been charged in month of December’2011". But I i was not activated any types of services on my cell phone like " Voice Chat and downloading music" So please solve my problem.

Regards

Hi Sir,

Some one from number "[protected]" and "[protected]" called up my sister and told that "you have won the lucky draw of Rs.25000, you just need to recharge these 2 mobile numbers for Rs. 1500". Unfortunately my sister recharged both mobile of Rs. 1500.

When i tried to enquire about these persons, there both persons are fake, and they cheated my sister.

Now please do something needful, so that we can get our money back and these 2 persons must learn lession so that in future they could not try to cheat anyone.

Regards,
Ravindra
+91 [protected]

I am a prepaid customer of Vodafone mobile service provider. My name is Deepak and my cell number is [protected].

I was speaking to the customer care executive Ms. Kavita and her supervisor Mr. Vinayak. To complain regarding the Disproportionate deduction of call charges and SMS charges. since last 2 days till today 02.01.2012.

I would like to know whats the reason? and secondly i am on plan where i have to pay 35 paise for local and STD calls per minute and vodafone to vodafone 10 paise. But unfortunately since i called up some local calls i was charged more than 35 paise and some STD calls 1 rupee. i would like to know whats the reason? In case excess money is debited from account i request to pay credit back to my account.

Unfortunately this is one of my many bad experience with Vodafone. Its strange that Vodafone does not seem to take care of their customers and compiling customers to switch to other service providers.

yesterday i activated caller-tune service on my prepaid phone and when i asked one of friends to call me........i was shocked to listen vodafone's adv or prompt whatever u may call it for good 8-9 seconds......

Unless you are busy or commuting in a crowded place.......u would pick-up the phone in that time frame........
so please deactivate your advertise my no. is [protected]

I have been charged a amount of Rs4457.30/- by Vodafone mobile for using a internet service called Vodafone Mobile connect during my billing month of Dec 2011 this despite the fact that i am already using their service of Vodafone mobilelive @Rs.99 per month. I have not asked for the change in my internet service nor did i change it myself yet the company is refusing to return the money that i have already paid to them. This not the first time that the company is harassing me with such exuberant charges so far i have had to complain t them about such issues thrice since i have convered my card from pre paid t post paid. Can someone please help me?

Regards
Chadrashekhar M. Shelar
Mob-[protected]

Dear Sir

I am Rajesh.V, residing at 'Rajeevam' (KP III/366P), Kalavarathopu, Kazhakuttom, Trivandrum and working as Scientist at VSSC, ISRO, Thiruvananthapuram.

On 28.12.2011, I was at Ernakulam and there I lost my mobile phone 'Samsung Wave 525 model' (Phone No: [protected]) at the Oberon Mall 'Cinemax' , Ernakulam at around 5.30 PM. I tried to reach this mobile from various other numbers and the device was found to be switched off.

I had registered complaint regarding this at Palarivattom Police station on the same day and obtained receipt for the same. I have also informed the cyber cell office at Ernakulam over phone and according to their advice I barred the lost Number and obtained the duplicate SIM through Vodafone Store at Palarivattom, Kochi on 29.12.11. It was also informed from Cyber Cell office that the IMEI number of the phone has to be provided for further tracking, blockage and retreival of the lost phone.

The IMEI number of my phone is 355315/04/911102/7

My complaint is that I got my account barred and was issued with a duplicate SIM from Vodafone store at Palarivattom, Kochi on 29.11.12. Since then I haven't got my SIM activated. Each day I have made atleast five to six calls to the customer care office and every time I get a very polished reply in the form of a by hearted statement that, it will be activated very soon.

Finally now one of the customer care personnel Mr.Prinson is saying that nothing can be done from the Customer care service . This is the first time I am having a ridiculous and extremely bad service provision from a so called esteemed network like Vodafone, who all ways claim that "you are with us". I am a senior scientist working in ISRO, TVM and I am now not able to receive any calls or make any calls, particularly of at-most importance

Sir, this is the third day since I have obtained my duplicate SIM and no activation from Vodafone Services.

The representative who offered me the duplicate SIM and service was one Ms.Jisha

My contact No. for the time being is [protected] (wife's vodafone number) and email ID: [protected]@yahoo.co.in

Request you to kindly consider my complaint and take necessary action from your end as I am extremely frustrated with the non-responsive behavior of Vodafone Service personnel.

Thanking You

Yours sincerely

Rajesh.V

Dear sir, my name is gaurav i am running his two postpaid connection of vodafone company last 8 years today morning time i have doen the payment of 700 rs rec no 118883 and i am asking to the executive to start my cell phone as soon as possible she is asking to me after 10 min your cell will be started in this time cell phone will not be started in this time 6pm evening today i had the payment 700rs time is 10am morning she is using the wrong language and loudly crying on me this is the servise of vodafone today i have lost the money of 20000 rs of his bussines. Who is the responsible of this inconvenience and loss tell me immi and answer me otherwise i am going to the court

Gaurav khosla
[protected]

Vodafone mobile service is horrible. I dont have enough signal inside my house. Initially, when i took the connection, i was iinformed that signal reception is good at my area (Lingampally). But the singnal strength is very poor and their customer service sucks. They dont provide proper time for addressing this issue.

I am a vodafone retailer having etop flexi no. [protected]. On[protected] I was recharging my customer mobile no. [protected] with Rs. 200 amount. But the recharge was not succesful. After that I called the my dealercare via dealercare No. 129. I get the response from dealercare that i should recharge with 199 amount and customer will get talk value less taxes and I recharged the customer no. with 199 amount immediately believing the executive . But customer did not get the balance in his main account but got night minutes. After this I called the dealercare again but I got response that My recorded call with the executive will be checked and after that the decision should be made. They checked my recording and said to me that the executive had given me the wrong information. They said to me that our sr. representative will call you shortly and he will take the decision. After that the senior did not call me and after 2-3 times more calling, the sr. representative called me (Name Inder Number of sr. representative = [protected]) they said to me that we terminated the executive(that given me the wrong information) from his job and thus we punished the responsible person. After that I called the Sales manager of Our Zone Mr. Bharat Chhibar ([protected]) and told the situation . Then Bharat Chhibar called the Sr. Representative ( [protected]) and discussed with sr. representative . But there was no solution for me . They told that we punished the responsible person (terminated him from job) and no reversal should be made to me . They told me that no reversal or benefit is possible. They told you can complain against me to anyone . I Have no fear of anyone.


Dear Sir, But My aim was not to punish or terminate the person from his job . I want my reversal back into my account . I am feeling helpless.

Please help me so that Companies can't do their own

I have received an SMS regarding activation of CRBT services. Rentals of Rs. 30 would be deducted on 30 Dec 2011 towards this service. I have never requested nor given permission for activation of the service. This is unacceptable.

Please deactivate the service and refund my money.

My number is [protected].

Vodafone is not #1 to take care of their customers.

Hi,

First of all thanks to this forum that allows me to submit my complaint.


I have a post paid connection from 3-4 years. That sim has been misplaced by me. It is my mistake I know. I have submit the billed amount after the calls that says to submit the bill sand they will issue me a SIM on the same day and will be activated with in a day.


I paid the bill and When i visit the store at phase seven they say they have no stock of SIM cards from 10-12 days.
Again I visit three times they say the same reason.

They have SIM cards for post paid plans but not issuing duplicate sim.. and says me to go to sector 35 to buy the sim..

Then why the tele caller asks me that they will give me the new SIM after the payment..

" i am tired from this bad services and has no time even to do my meals on proper time so I can not visit them again and again ..

If vodafone says that they are a big provider and take care of their customer then it is wrong I am very irritiated from this service.
and I am sending this compalint to social media and network sites, if I didnt get the Sim in my hand soon..


Please solve my problem that I can say something good about your services on the same complaint.

Thanks & Regards

Please mail me at [protected]@gmail.com if vodafone want to contact me

I am frequently getting fraudulent calls telling me that i have won lottery of 25 lakhs. They generally start with 009230..
The caller gives a very short missed call. I have to call back as i dont know who might be calling. The caller generally wastes initial time by responding late or acting as if he is not able to hear, thus eating more time.

i got the latest call(28th December 2011) from following number : [protected].

I tried called vodafone customer care on 198. But after 15 minutes of menu dialling, hearing promotions and waiting for operator, the service support staff finally told me to call up some other number because i have a mumbai number. I pleaded with the service support staff to take note of my complaint but she seemed to be firm on me calling the other number. Oddly the Vodafone website (even the mumbai) page mentions 198 as customer care number.

Dissapointed consumer,
Yogesh Dhuri
[protected]

On 12-Dec-2011 at 15:10 I have recharged with 98 rs for 2G GPRS pack and the transaction ID is : AP[protected]
After that I have received the activation message at 12-Dec-2011 at 15:24.
But from 13-Dec-2011 i.e, afternoon onwards balance id getting deducted from my main balance for GPRS browsing.
When I am trying to check the GPRS pack details by dialing *111# , it is not showing any data.
My contact number is [protected].

i am using vodafone. i cant access Internet using my mobile. it cant even make connection for 24 hrs