Vodafone India Complaints & Reviews

my message center number have been changed so I can't send message so please send me message center number...

Sir,

There is a Vodafone cell tower on the top of our building. This tower is being constructed in illegal manner. The direction of this tower is changed and its directly facing my bedroom window. This tower is mere 10 feet away from bedroom window and its impacting my family's health. I have given letter to my society member however they haven't taken any action yet. I want your support from you to have this tower removed. This request is based on two folds

Guidelines breach - As per SACFA and GHMC guidelines, one of the requirements is cellular towers have to maintain distance of 100 metres in radius (approx 32 foot) from surrounding residential building, schools and hospital. This particular guideline is also not followed. This cellular tower is mere 10 feet away from bedroom window.

Health Hazards - This cellular tower emits Electro- magnetic radiations which could lead to health hazards like insomnia, sleep disorder, impotency and cervical cancer (for woman). These radiations are even more harmful for children, age old people and pregnant woman. There is no such report published by any health organization which says that these radiations are not harmful. All the organizations research reports states that impact totally depends upon SAR (specific absorption rate) levels of these radiations and distance from the tower. As local people we can’t measure the SAR levels of these waves.

Hence I request you to help me to support the cause for my family's health.

Awaiting your response at earliest. Thanks.

Regards
Chirag Gandhi

Hello

I was issued a bill amounting to Rs 1,00,619.73 /- (Sep 2011) for my postpaid Vodafone connection which exceeded my credit limit of Rs 9100 by significant amount. Moreover, rather than issuing any further clarification, my service was disconnected which is of great inconvenience since it’s the only business contact number known to my clients and colleagues and hence I am at complete communication breakdown. When I asked for an itemized bill, I was handed over a 40 page document listing out the data usage amounting to Rs 92,000 /- which i believe was stupid and inexplicable

I sent this complaint via an email to the customer care and didn't get any response untill i escalated it to the Nodal officer. Couple of weeks later I got a call from the vodafone agent who clarified that i was charged incorrectly and they did some adjustment and deducted around 88,000 from my bill. But, no justification was offered as to what was the reason for incorrect billing and on what ground was the specific amount dedcuted. I emailed the Appalette authority and got a call from certain Mr. Vijay Kank who was supposedly a higher escalation authority who told me that he won't ask for a single penny but I was again slapped a bill of 12k (including the previous balance after deducting 88k). I called Mr.Vijay again but he didn't rally bothered to respond

My problem here is that Vodafone offered no reasoning behind the discontinuation of my service for more than 30 days which put me at a significant loss and now rather than offering any sort of explanation or compensating for it, they have rather turned ignorant

I am also in the process of filing a complaint with the consumer court as I write but I felt its important to use this forum make people aware of such happenings and be precautious about using their services

Moreover, I haven't been offered a unique complaint number till date and this communication is going on for about a month now

Thanks
Vivek Singh
One Unhappy Customer

I had activated 2gb free internet plan for 95 rs on my mobile no:[protected] as shown on vodafone website on[protected]. But after activating the same i got a text from vodafone service saying "your data pack is active now, valid up to 21.12.2011 23:59:59 and balance :1024.00 mb free.". As per vodafone text to my mobile the plan only gives me 1gb free internet access but vodafone website says that it gives 2gb free internet access for rs95. This is pure infregment/ breach. And afterwards same day[protected] i had contacted their customer care office by 2.22pm, the customer care executive told me that was an old plan now the plan have been updated to 1gb for rs 95. If so, while they update the plans the same have to be updated on their website, they have not done that. Lacks of customers enter vodafone website for looking the tariffs like i did , these pepole will be infringed. This is pure infringement. As webpage cannot be attached to this i am attaching a screen shot of their tariff which they havnt updated on their website and claimed that the offer is changed. I have saved the original webpage, i can produce that as proof at any time as requested. So i kindly request to take appropriate action on them.

i tried to recharge my mobile [protected] today with talktime of 125 www.rechargeitnow.com. however my balance is still zero.......................how come this happen it again .

again i tried with rs 76.. but failed to get talktime.... both times money deducted from my debit account.i tried to recharge with rs 150 on 20th november.....money deducted but talktime not got......................something is seriosly wrong with vodafone service...........

I was sent request for mnp (port out) to 1900 from my vodafone m-[protected] on 11/11/11 at 2.10pm and i got upc no. vm562177 and same was submitted to uninor, same day same time, and they (uninor) say it will take max 7 days to port from vodafone. till today 21/11/11, 06.51pm after 10 days vodafone had not taken any action or giving any proper time to port out.
It is shameless.

Vijay kumar.

Hello Team,

I am Animesh Saxena i am a Prepaid user of Vodafone from last 4 years and my mobile number is [protected]. I Recharged my mobile on 1st november with 98, so that i can use the 2 GB free internet on my mobile and this is valid on my number till november 30 as per the rule of the company.

Suddenly on 16 november while i was using the internet from my mobile i got zero balance onmy mobile and i found that approx 120 rs was deducted from my mobile for which i have not used it, when i called customer care of vodafone they told me that this balance was deducted as i was suing the Internet and they deducted the amount as the internet usage charge, then i reminded them that i have activated GPRS plan of 98 rs validated on my number till nov 30, and also i have used only 1.1 GB till today. The Executive told me that he will check and let me know in a minute, he told me by mistake the plan was deactivated he file a request for again activate the package again for refund and the request number is [protected] and also told that this will be completed by 18-Nov-11 6:00 PM.

Till Nov nothing happened and also right from 18 Nov i am not able to call customer care from my mobile. I dial customer care from my another vodafone mobile and the executive Rajesh answered me that the request is not yet completed and he dont know when it is completed and disconnected the call, When i called call the executive Naveen Kumar answered the call i told him to transfer the call to supervisior he told me he cant and then i told him that i want to talk to supervisior he told me that he wont and told me get lost.

Please look into this else i will stop using my two numbers with a day or two.

Dear Sir
i am ravi shankar pareek from sandwa, i have Vodafone prepaid Connections , Last three days before i had a recharge for 399 rs, but after 3-4 hour s i will be use the 20-25 rs. only, and last balance is automatcally cut in my accounts, same thing i didi yesterday but that is cut it it, so manytimes i will call vodafone customber care but they are not given any satisfy response, so i am requesting you , what i can do.

Dear sir

my retailer no. is .[protected]
sir, many deys are gon my no. was not active of dillar care no. 129
so,please active my no.

dear sir
please provide the incoming and outgoing calls details of my vodafone mobile number [protected] .
thanking you.

Ajay kumar, vill- ballia uttar, po- bhagalpur, dist- deoria (up)

My gprs pack validity till 16/11/2011 but during 16 morning when i was
Used it my balance is deducted by 42 rs and at that time my gprs
Balance was 1500 mb.

During 15 nov it was 18 rs deducted without any reason

Please give me details of it and credited my balance for same and
Carry forward my gprs balance

Hitesh [protected]

Dear Jigish Modi,

Further to you're email date "Tuesday, November 15, 2011 5:55 PM" as mentioned below in the email that the request has been forwarded to the concerned department and the same will be processed in 2 working days & We assure you that you will receive a confirmation call for your above mentioned Vodafone mobile number.

- I would like to mention here that Vodafone has again failed to do so. I haven't received the confirmation call during these 2 working days as committed to me nor my issues are resolved yet.

We wish to inform you that we would be unable to reverse the Monthly rentals for your above mentioned Vodafone mobile number since they are correctly charged.

- Can you justify the above statement as to with respect to the plan and the usage comparing the usage with respect to mins in last 6 months (roughly around April 11 onwards till date i would suggest since when I am regularly facing issues with the network in the said location which is experienced for last 9 years)

LAST NOT THE LEAST CHANGE THIS LINE BELOW OR STICK TO IT...................

Happy to help,


Regards
Sam
[protected]

From: SAMEER PEDNEKAR <[protected]@yahoo.com>
To: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>; "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com>; "Appellate.[protected]@vodafone.com" <Appellate.[protected]@vodafone.com>; "[protected]@pacesetters.co.in" <[protected]@pacesetters.co.in>; "[protected]@pacesetters.co.in" <[protected]@pacesetters.co.in>
Cc: SAMEER PEDNEKAR <[protected]@yahoo.com>
Sent: Tuesday, November 15, 2011 7:04 PM
Subject: Re: Your Vodafone Bill is overdue

I received a call from some person (Could not understand his name due to voice breaking and no clear network I guess its the same person sending me this email) stating that the reversal is not possible since the maintenance work is going on.

Some doubts here:

Why Should i pay for network charges when I dont have network where I stay as well as where I work?
When Vodafone is saying I have usage can Vodafone also do a survey for what is the Plan and also compare the usage to the for last nine years since the complaint is logged with the recent 5 months usage. (Its has gone down due to network issues drastically which also should be a part of the process before deactivation of my services)
Since 9 years I have been listening to Vodafone that there is a Maintenance work going on some times there is a Network tower planning going on but till date there is no network where i Stay as well as where i work.
Why Vodafone not sent an engg to my residence yet since nine years to check the network issue which was committed on each call which was logged.
Why would vodafone ask a customer to do a survey for the entire area for network issue and provide the nos facing issues? If yes let vodafone pay for the time and money needed for it and I am happy to do it for vodafone.
What happens if after 2 working days the network issues remain same? Will Vodafone reverse the network charges?
Please note here in the calls made to me Vodafone executives have accepted that there is a network issue and have done multiple calls to speak to me on the same day please refer to the call logs from the dialer system as well as the voice call recordings.

Please note that I have always vouched to pay the usage charges what ever mins. I have used when i was in network area and asked for the reversal of the rentals as rentals are for the maintenance and the network which in my case is not happening since nine years.

Kindly give me in writing with an justifying reasons why there is no network for last nine years and till date and why should one who is suffering should not ask for reversal of the network charges.

Also please note that sending emails at the office closing time is not a professional attitude do send the emails in due time so that appropriate replies are read on time so that the time delaying tactics are used less to resolve the issues much faster.

Regards
Sam
[protected]
From: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>
To: "'[protected]@YAHOO.COM'" <[protected]@YAHOO.COM>
Sent: Tuesday, November 15, 2011 5:55 PM
Subject: Your Vodafone Bill is overdue


Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CB8582.116B2BB0
Dear Mr. Pednekar,

Thank you for your email dated 13/11/11, regarding Vodafone mobile number [protected].

Further to our conversation, we have forwarded the request for network related to the concerned department and the same will be processed in 2 working days. We assure you that you will receive a confirmation call for your above mentioned Vodafone mobile number.
We wish to inform you that we would be unable to reverse the Monthly rentals for your above mentioned Vodafone mobile number since they are correctly charged.
In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Jigish Modi
On behalf of Nodal Officer
Vodafone Care
Contact numbers
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number: +[protected]
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in

Sir,
I am writing to you and that is my last hope.
That I approached Vodafone company through Mr. Rakesh Shalla (Sales Head Vodafone IK)
for seeking “Activation Agency” for Kashmir region and he in turn introduced my client to Mr. Ram Mudakavi for

further deliberations. Thereafter Ram Mudakavi proposed me to open "Vodafone Outbound Call

I accepted the proposal floated by Ram Mudakavi and in order to start the call

centre, managed a place at ”Rajbagh Srinagar”.

That after managing office at Rajbagh Srinagar, one of the officials of Vodafone Company viz; "Mr.
Basharat” from Srinagar office visited the site and forwarded the photographs of the premises
managed by me for setting up of call Centre. It is worthwhile to mention here that I

paid an amount of Rs 20,000/ as advance to the landlord as booking amount.

That after a couple of days I received an email from Ram Mudakavi whereby his expressed his
inability for setting up of call centre at Srinagar and instead proposed me to make
arrangements for Call centre at ]ammu.
That pursuant to the email mentioned above I rushed to ]ammu and after lot of hard work
managed the requisite space for the establishment of call centre at Greater Káilash Jammu and here again I paid some amount in Advance to the new land lord

That it was on April, 2011, Ram Mudakavi along with Mr. Manav Thakkar visited the site and approved the

same and again an email was sent to me where in the proposed site was accepted and I was asked to make office ready within some prescribed time i.e. week of May.


That after the approval of the site at GK Iammu a meeting was arranged by you between me

and Mr. S Sreekumar (Law & Commercial Department) of Vodafone company and a proposal to start

with 35 seats at the rate of Rs 6750/ per seat was finalized, the copy of the agreement to this effect

was forwarded through email to my client.

That as per the communication between Ram Mudakavi and me, I was to make the call center functional w.e.f 15th May

That I completed all the formalities within the prescribed time limit and the call centre was

established, It is pertinent to mention here that apart from establishing the office at Jammu I invested a huge amount for the purchase of computers, mobiles and other necessary equipments and activities in order to ensure the call centre is established Well in advance before the stipulated time.

That Ram Mudakavi had assured me verbally as well as through email that the agreement would be entered into post the activation of call centre

That I completed all the formalities and the office (call center) was established but unfortunately in the first week of may Ram Mudakavi met my Client at Jammu and showed some reservations about the setting up of call centre at Jarnmu because of the reasons unknown to me which resulted in tremendous loss to my current business and frustration as well not only materially and financially but also mentally.

That my client approached Ram Mudakavi many a times for the redressal of my grievances but on one pretext or the other Ram Mudakavi avoided me and prolonged the issue by simply saying that my grievances would be addressed soon.

That Ram Mudakav's irresponsible behavior has put me to a great loss both mentally and monetary and wasted my 4 months for none of the faults of mine.

Now I have also send one legal notice to the Vodafone Company but they seem to be very lenient in redressing my issue. Copy attached

Now I request you to please look into the matter personally.

Regards
Syed Saqib Madni (Nawab)
Prop: AirLink Connect
25- Housing Colony Khanabal
Anantnag kashmir

i have been using a vodafone sim card for the past 3 years but i have not been able to check balance on dialling *!41# and also not able to check internet balance by dialling *131*98# and when i call the customer care number when the operator picks up he/she immediately cuts the call and doesn,t respond only once by chance i have been able to contact them they said they have taken the ccomplaint but no response till now

whenever i insert my vodafone sim into the handset there is a flash message "error:0*5" on the screen after every 30 seconds or so....
please help me solve this problem..

Sir,

Could you please let me know incoming and outgoing call from my number [protected].

Dear Sir/Madam,
Please find the attached mails below regarding my complaint against the unsatisfied service on Vodafone.Still there is no reply for the complaint given on 11/11/11.Please look into the matter and do the needful at the earliest.
Regards,

Reji Kumar Kurup

Mob # [protected].
Dear Sir,
The below said offer is for 6 months and it has been discontinued since 30 Sept 2011.This has been informed in the Vodafone store (Kalyan. Ref.Mr.Haridas Kezhukoodan) as well as 198.
(For Complaints / Requests : 198 (toll free). on 2 nd OCT 2011 and so many reminders even after that. The request (No.[protected]) also pending with you. It is very sad that such a big firm cannot give any response to the customer. So you are requested to restore the service immediately.



Regards,

Reji kumar Kurup

Mob.# [protected]







----- Original Message -----
From: Vodafonecare Mum
To: '[protected]@mukand.com'
Sent: Friday, June 03, 2011 1:09 PM
Subject: Offer not activated






Dear Mr. kurup,



Thank you for your email dated 28/05/11 regarding for your Vodafone number [protected].



Further to our discussion today, we confirm that your 2 GB Data plan offer is active since 01/06/11 and you have been given the benefit of the offer from 01/06/11 and the status can be check by dialing *225*3# .



Happy to help,


Masoom Ansari

Vodafone care

Contact numbers
For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)

Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








From: Reji kumar kurup [mailto:[protected]@mukand.com]
Sent: Saturday, May 28, 2011 10:47 AM
To: Vodafonecare Mum (MUM)
Cc: [protected]@yahoo.co.in
Subject: Offer not activated



Dear Sir/Madam

I was on roaming in this period and I am in mumbai now.Please contact me in this same cell no.([protected]) for any clarification or enquiry.

Regards,

Reji kumar Kurup

Mob.# [protected]

----- Original Message -----

From: Vodafonecare Mum

To: '[protected]@mukand.com'

Sent: Wednesday, May 11, 2011 12:08 PM

Subject: .Offer not activated







Dear Mr.Kurup,



Thank you for your email dated 30/04/11regarding for your Vodafone number [protected].

We tried to get in touch with you on your above mentioned Vodafone number but were unable to speaking with you.



We request you to kindly provide us with your other alternate number to enable us to assist you with your query.



We regret the inconvenience caused to you.



Happy to help,


Reshma Dhudum

Vodafone care

Contact numbers
For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)

Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








From: Reji kumar kurup [mailto:[protected]@mukand.com]
Sent: Thursday, May 05, 2011 10:38 AM
To: Vodafonecare Mum (MUM)
Subject: Offer not activated



Sir,

I had purchased Nokia E7 mobile on 24/04/2011 from nokia dealer at kalyan.There was an offer from Vodafone of 2GB/month free data download with this package.For activation it is mentioned that just insert the vodafone sim it will be activated.We have done that but the package was not activated.Then I contacted customer care 111 then they told me to visit Vodafone store.I had visited Store on 04/05/2011 and gave me the reply the offer was till 30/04/2011.Please note that there was not mentioned any validity period in the packet.Eventhough it is not my mistake and I have done the procedure as per the instruction given in the package in time.So I request you to please actvate this offer immediately or please let me know what I should do to get this offer activated.

Regards,

Reji kumar Kurup

Mob.# [protected]

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.


Dear Sir,

Please find the massage below.The charges for GPRS is being deducted from 10/1102011 from my prepaid account.Rs.20/- already deducted so far and now i am not using the service because of this. I had already informed about this in 198 (Complaint No) and Vodaphone store Kalyan.But they couldnot solve my problem.I want to inform you that I fed up with your CONTINUOUS service releted problems.You can refer our previous communications.So I request you to please solve my problem and REFUND the money to my prepaid account which you have wrongly deducted.



Regards,

Reji Kumar Ku

Mob # [protected]





Dear Mr. Kurup,



Thank you for your email dated 27/10/11, regarding for your Vodafone number [protected].



Further to our discussion today, we wish to inform you that as a special gesture of Rs.2GB has been credited in your

prepaid account on 28/10/11.



In case you need further assistance, please fill up the attached form. We’ll do our best to help you.



Happy to help,



Deepak Singh

Vodafone care

Hey Vodafone YOU CHEATED ME !!
A lady on Customer care (named renu mehta) ASSURED me that now i will get 200 TOTALLY FREE MSGS when i recharge next time. So i Recharged my number with rs. 118 sms pack (3 months validity).
but i have got only 100 free msgs and i'm getting charged Rs.1 for each sms beyond 100 msgs :[protected]@ :[protected]@ THIS IS SO UNFAIR !! THAT LADY GUARANTEED ME THAT I WILL GET 200 FREE MSGS :[protected]@ :[protected]@ :( :( DAMN YOU ARE GIVING ME STRONG REASONS TO PORT OUT !!! :[protected]@

REPLY SOON VODAFONE !!! X-( :[protected]@

MY NUMBER - [protected]
MY EMAIL - [protected]@gmail.com

Dear Sir,

I am a user of Mobile Connection No. [protected] for a long time. I don't have any friend/ relative of mine in abroad to whom I need to have a chat/ words with. But, it has been observerd that from few months Vodafone is charging to my bill an amount against ISD messaging charges to a particular mobile number. Worthless to mention that the mobile number to which the ISD messaging is charged to me is the another number of mine that I am using from the few months ago.

I have contacted to Customer care, they replied that you are prefixing 00 to the numbers you are messaging, so as you were charged for ISD SMSes. Thereafter, I checked my phonebook but no such prefixes are attached to any number in my phonebook.

I have then complained, in writing, to the Vodafone Nodal Officer regarding the Issue, and thankful to her that she reversed my ISD charges as she understood my problem that why do I message from one of my cell phone to another number of mine as both the numbers are operating under my hand. Once she has given me a waiver of the charges in the last bill generated, but in the same bill the company has also charged me under ISD Messaging on the other number of mine.

I again wrote to the nodal officer, but to solve this issue for ever and not for a while. Now they are refusing to take any initiative regarding this issue.

Please help me or suggest me wether the company is doing so because wants their customers to hold only one connection of them or any other thing is in their mind for not supporting me regading this issue.

I recharged ny number on 8 auagust,2011 at approx 10p.m with 124 rs. which is full talktime offer for my phone but still i didn't get my full talktime I talking wiith CCE (on 198) regularly on daily basis for my issue and every day they said next 24 hr u'll get their is some probvlem in vodafone's system so that they r unable to give full talktime on 13/11/11 in morning i get a
SMS from provider that they r unable to reach to resolve my issue regarding complaint number-[protected] so talk to CCE (at 111) so today(13/11/11) i talk to CCE at 111 which is chargeable 3 times but they r also not resolving they r saying talk to 198,our manager,seniors are not there today,our system is not wrking or call againg.....[protected](nitin jain)