Vodafone India Complaints & Reviews

Hello Team,

I am Animesh Saxena i am a Prepaid user of Vodafone from last 4 years and my mobile number is [protected]. I Recharged my mobile on 1st november with 98, so that i can use the 2 GB free internet on my mobile and this is valid on my number till november 30 as per the rule of the company.

Suddenly on 16 november while i was using the internet from my mobile i got zero balance onmy mobile and i found that approx 120 rs was deducted from my mobile for which i have not used it, when i called customer care of vodafone they told me that this balance was deducted as i was suing the Internet and they deducted the amount as the internet usage charge, then i reminded them that i have activated GPRS plan of 98 rs validated on my number till nov 30, and also i have used only 1.1 GB till today. The Executive told me that he will check and let me know in a minute, he told me by mistake the plan was deactivated he file a request for again activate the package again for refund and the request number is [protected] and also told that this will be completed by 18-Nov-11 6:00 PM.

Till Nov nothing happened and also right from 18 Nov i am not able to call customer care from my mobile. I dial customer care from my another vodafone mobile and the executive Rajesh answered me that the request is not yet completed and he dont know when it is completed and disconnected the call, When i called call the executive Naveen Kumar answered the call i told him to transfer the call to supervisior he told me he cant and then i told him that i want to talk to supervisior he told me that he wont and told me get lost.

Please look into this else i will stop using my two numbers with a day or two.

Dear Sir
i am ravi shankar pareek from sandwa, i have Vodafone prepaid Connections , Last three days before i had a recharge for 399 rs, but after 3-4 hour s i will be use the 20-25 rs. only, and last balance is automatcally cut in my accounts, same thing i didi yesterday but that is cut it it, so manytimes i will call vodafone customber care but they are not given any satisfy response, so i am requesting you , what i can do.

Dear sir

my retailer no. is .[protected]
sir, many deys are gon my no. was not active of dillar care no. 129
so,please active my no.

dear sir
please provide the incoming and outgoing calls details of my vodafone mobile number [protected] .
thanking you.

Ajay kumar, vill- ballia uttar, po- bhagalpur, dist- deoria (up)

My gprs pack validity till 16/11/2011 but during 16 morning when i was
Used it my balance is deducted by 42 rs and at that time my gprs
Balance was 1500 mb.

During 15 nov it was 18 rs deducted without any reason

Please give me details of it and credited my balance for same and
Carry forward my gprs balance

Hitesh [protected]

Dear Jigish Modi,

Further to you're email date "Tuesday, November 15, 2011 5:55 PM" as mentioned below in the email that the request has been forwarded to the concerned department and the same will be processed in 2 working days & We assure you that you will receive a confirmation call for your above mentioned Vodafone mobile number.

- I would like to mention here that Vodafone has again failed to do so. I haven't received the confirmation call during these 2 working days as committed to me nor my issues are resolved yet.

We wish to inform you that we would be unable to reverse the Monthly rentals for your above mentioned Vodafone mobile number since they are correctly charged.

- Can you justify the above statement as to with respect to the plan and the usage comparing the usage with respect to mins in last 6 months (roughly around April 11 onwards till date i would suggest since when I am regularly facing issues with the network in the said location which is experienced for last 9 years)

LAST NOT THE LEAST CHANGE THIS LINE BELOW OR STICK TO IT...................

Happy to help,


Regards
Sam
[protected]

From: SAMEER PEDNEKAR <[protected]@yahoo.com>
To: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>; "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com>; "Appellate.[protected]@vodafone.com" <Appellate.[protected]@vodafone.com>; "[protected]@pacesetters.co.in" <[protected]@pacesetters.co.in>; "[protected]@pacesetters.co.in" <[protected]@pacesetters.co.in>
Cc: SAMEER PEDNEKAR <[protected]@yahoo.com>
Sent: Tuesday, November 15, 2011 7:04 PM
Subject: Re: Your Vodafone Bill is overdue

I received a call from some person (Could not understand his name due to voice breaking and no clear network I guess its the same person sending me this email) stating that the reversal is not possible since the maintenance work is going on.

Some doubts here:

Why Should i pay for network charges when I dont have network where I stay as well as where I work?
When Vodafone is saying I have usage can Vodafone also do a survey for what is the Plan and also compare the usage to the for last nine years since the complaint is logged with the recent 5 months usage. (Its has gone down due to network issues drastically which also should be a part of the process before deactivation of my services)
Since 9 years I have been listening to Vodafone that there is a Maintenance work going on some times there is a Network tower planning going on but till date there is no network where i Stay as well as where i work.
Why Vodafone not sent an engg to my residence yet since nine years to check the network issue which was committed on each call which was logged.
Why would vodafone ask a customer to do a survey for the entire area for network issue and provide the nos facing issues? If yes let vodafone pay for the time and money needed for it and I am happy to do it for vodafone.
What happens if after 2 working days the network issues remain same? Will Vodafone reverse the network charges?
Please note here in the calls made to me Vodafone executives have accepted that there is a network issue and have done multiple calls to speak to me on the same day please refer to the call logs from the dialer system as well as the voice call recordings.

Please note that I have always vouched to pay the usage charges what ever mins. I have used when i was in network area and asked for the reversal of the rentals as rentals are for the maintenance and the network which in my case is not happening since nine years.

Kindly give me in writing with an justifying reasons why there is no network for last nine years and till date and why should one who is suffering should not ask for reversal of the network charges.

Also please note that sending emails at the office closing time is not a professional attitude do send the emails in due time so that appropriate replies are read on time so that the time delaying tactics are used less to resolve the issues much faster.

Regards
Sam
[protected]
From: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>
To: "'[protected]@YAHOO.COM'" <[protected]@YAHOO.COM>
Sent: Tuesday, November 15, 2011 5:55 PM
Subject: Your Vodafone Bill is overdue


Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CB8582.116B2BB0
Dear Mr. Pednekar,

Thank you for your email dated 13/11/11, regarding Vodafone mobile number [protected].

Further to our conversation, we have forwarded the request for network related to the concerned department and the same will be processed in 2 working days. We assure you that you will receive a confirmation call for your above mentioned Vodafone mobile number.
We wish to inform you that we would be unable to reverse the Monthly rentals for your above mentioned Vodafone mobile number since they are correctly charged.
In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Jigish Modi
On behalf of Nodal Officer
Vodafone Care
Contact numbers
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number: +[protected]
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in

Sir,
I am writing to you and that is my last hope.
That I approached Vodafone company through Mr. Rakesh Shalla (Sales Head Vodafone IK)
for seeking “Activation Agency” for Kashmir region and he in turn introduced my client to Mr. Ram Mudakavi for

further deliberations. Thereafter Ram Mudakavi proposed me to open "Vodafone Outbound Call

I accepted the proposal floated by Ram Mudakavi and in order to start the call

centre, managed a place at ”Rajbagh Srinagar”.

That after managing office at Rajbagh Srinagar, one of the officials of Vodafone Company viz; "Mr.
Basharat” from Srinagar office visited the site and forwarded the photographs of the premises
managed by me for setting up of call Centre. It is worthwhile to mention here that I

paid an amount of Rs 20,000/ as advance to the landlord as booking amount.

That after a couple of days I received an email from Ram Mudakavi whereby his expressed his
inability for setting up of call centre at Srinagar and instead proposed me to make
arrangements for Call centre at ]ammu.
That pursuant to the email mentioned above I rushed to ]ammu and after lot of hard work
managed the requisite space for the establishment of call centre at Greater Káilash Jammu and here again I paid some amount in Advance to the new land lord

That it was on April, 2011, Ram Mudakavi along with Mr. Manav Thakkar visited the site and approved the

same and again an email was sent to me where in the proposed site was accepted and I was asked to make office ready within some prescribed time i.e. week of May.


That after the approval of the site at GK Iammu a meeting was arranged by you between me

and Mr. S Sreekumar (Law & Commercial Department) of Vodafone company and a proposal to start

with 35 seats at the rate of Rs 6750/ per seat was finalized, the copy of the agreement to this effect

was forwarded through email to my client.

That as per the communication between Ram Mudakavi and me, I was to make the call center functional w.e.f 15th May

That I completed all the formalities within the prescribed time limit and the call centre was

established, It is pertinent to mention here that apart from establishing the office at Jammu I invested a huge amount for the purchase of computers, mobiles and other necessary equipments and activities in order to ensure the call centre is established Well in advance before the stipulated time.

That Ram Mudakavi had assured me verbally as well as through email that the agreement would be entered into post the activation of call centre

That I completed all the formalities and the office (call center) was established but unfortunately in the first week of may Ram Mudakavi met my Client at Jammu and showed some reservations about the setting up of call centre at Jarnmu because of the reasons unknown to me which resulted in tremendous loss to my current business and frustration as well not only materially and financially but also mentally.

That my client approached Ram Mudakavi many a times for the redressal of my grievances but on one pretext or the other Ram Mudakavi avoided me and prolonged the issue by simply saying that my grievances would be addressed soon.

That Ram Mudakav's irresponsible behavior has put me to a great loss both mentally and monetary and wasted my 4 months for none of the faults of mine.

Now I have also send one legal notice to the Vodafone Company but they seem to be very lenient in redressing my issue. Copy attached

Now I request you to please look into the matter personally.

Regards
Syed Saqib Madni (Nawab)
Prop: AirLink Connect
25- Housing Colony Khanabal
Anantnag kashmir

i have been using a vodafone sim card for the past 3 years but i have not been able to check balance on dialling *!41# and also not able to check internet balance by dialling *131*98# and when i call the customer care number when the operator picks up he/she immediately cuts the call and doesn,t respond only once by chance i have been able to contact them they said they have taken the ccomplaint but no response till now

whenever i insert my vodafone sim into the handset there is a flash message "error:0*5" on the screen after every 30 seconds or so....
please help me solve this problem..

Sir,

Could you please let me know incoming and outgoing call from my number [protected].

Dear Sir/Madam,
Please find the attached mails below regarding my complaint against the unsatisfied service on Vodafone.Still there is no reply for the complaint given on 11/11/11.Please look into the matter and do the needful at the earliest.
Regards,

Reji Kumar Kurup

Mob # [protected].
Dear Sir,
The below said offer is for 6 months and it has been discontinued since 30 Sept 2011.This has been informed in the Vodafone store (Kalyan. Ref.Mr.Haridas Kezhukoodan) as well as 198.
(For Complaints / Requests : 198 (toll free). on 2 nd OCT 2011 and so many reminders even after that. The request (No.[protected]) also pending with you. It is very sad that such a big firm cannot give any response to the customer. So you are requested to restore the service immediately.



Regards,

Reji kumar Kurup

Mob.# [protected]







----- Original Message -----
From: Vodafonecare Mum
To: '[protected]@mukand.com'
Sent: Friday, June 03, 2011 1:09 PM
Subject: Offer not activated






Dear Mr. kurup,



Thank you for your email dated 28/05/11 regarding for your Vodafone number [protected].



Further to our discussion today, we confirm that your 2 GB Data plan offer is active since 01/06/11 and you have been given the benefit of the offer from 01/06/11 and the status can be check by dialing *225*3# .



Happy to help,


Masoom Ansari

Vodafone care

Contact numbers
For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)

Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








From: Reji kumar kurup [mailto:[protected]@mukand.com]
Sent: Saturday, May 28, 2011 10:47 AM
To: Vodafonecare Mum (MUM)
Cc: [protected]@yahoo.co.in
Subject: Offer not activated



Dear Sir/Madam

I was on roaming in this period and I am in mumbai now.Please contact me in this same cell no.([protected]) for any clarification or enquiry.

Regards,

Reji kumar Kurup

Mob.# [protected]

----- Original Message -----

From: Vodafonecare Mum

To: '[protected]@mukand.com'

Sent: Wednesday, May 11, 2011 12:08 PM

Subject: .Offer not activated







Dear Mr.Kurup,



Thank you for your email dated 30/04/11regarding for your Vodafone number [protected].

We tried to get in touch with you on your above mentioned Vodafone number but were unable to speaking with you.



We request you to kindly provide us with your other alternate number to enable us to assist you with your query.



We regret the inconvenience caused to you.



Happy to help,


Reshma Dhudum

Vodafone care

Contact numbers
For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)

Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








From: Reji kumar kurup [mailto:[protected]@mukand.com]
Sent: Thursday, May 05, 2011 10:38 AM
To: Vodafonecare Mum (MUM)
Subject: Offer not activated



Sir,

I had purchased Nokia E7 mobile on 24/04/2011 from nokia dealer at kalyan.There was an offer from Vodafone of 2GB/month free data download with this package.For activation it is mentioned that just insert the vodafone sim it will be activated.We have done that but the package was not activated.Then I contacted customer care 111 then they told me to visit Vodafone store.I had visited Store on 04/05/2011 and gave me the reply the offer was till 30/04/2011.Please note that there was not mentioned any validity period in the packet.Eventhough it is not my mistake and I have done the procedure as per the instruction given in the package in time.So I request you to please actvate this offer immediately or please let me know what I should do to get this offer activated.

Regards,

Reji kumar Kurup

Mob.# [protected]

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.


Dear Sir,

Please find the massage below.The charges for GPRS is being deducted from 10/1102011 from my prepaid account.Rs.20/- already deducted so far and now i am not using the service because of this. I had already informed about this in 198 (Complaint No) and Vodaphone store Kalyan.But they couldnot solve my problem.I want to inform you that I fed up with your CONTINUOUS service releted problems.You can refer our previous communications.So I request you to please solve my problem and REFUND the money to my prepaid account which you have wrongly deducted.



Regards,

Reji Kumar Ku

Mob # [protected]





Dear Mr. Kurup,



Thank you for your email dated 27/10/11, regarding for your Vodafone number [protected].



Further to our discussion today, we wish to inform you that as a special gesture of Rs.2GB has been credited in your

prepaid account on 28/10/11.



In case you need further assistance, please fill up the attached form. We’ll do our best to help you.



Happy to help,



Deepak Singh

Vodafone care

Hey Vodafone YOU CHEATED ME !!
A lady on Customer care (named renu mehta) ASSURED me that now i will get 200 TOTALLY FREE MSGS when i recharge next time. So i Recharged my number with rs. 118 sms pack (3 months validity).
but i have got only 100 free msgs and i'm getting charged Rs.1 for each sms beyond 100 msgs :[protected]@ :[protected]@ THIS IS SO UNFAIR !! THAT LADY GUARANTEED ME THAT I WILL GET 200 FREE MSGS :[protected]@ :[protected]@ :( :( DAMN YOU ARE GIVING ME STRONG REASONS TO PORT OUT !!! :[protected]@

REPLY SOON VODAFONE !!! X-( :[protected]@

MY NUMBER - [protected]
MY EMAIL - [protected]@gmail.com

Dear Sir,

I am a user of Mobile Connection No. [protected] for a long time. I don't have any friend/ relative of mine in abroad to whom I need to have a chat/ words with. But, it has been observerd that from few months Vodafone is charging to my bill an amount against ISD messaging charges to a particular mobile number. Worthless to mention that the mobile number to which the ISD messaging is charged to me is the another number of mine that I am using from the few months ago.

I have contacted to Customer care, they replied that you are prefixing 00 to the numbers you are messaging, so as you were charged for ISD SMSes. Thereafter, I checked my phonebook but no such prefixes are attached to any number in my phonebook.

I have then complained, in writing, to the Vodafone Nodal Officer regarding the Issue, and thankful to her that she reversed my ISD charges as she understood my problem that why do I message from one of my cell phone to another number of mine as both the numbers are operating under my hand. Once she has given me a waiver of the charges in the last bill generated, but in the same bill the company has also charged me under ISD Messaging on the other number of mine.

I again wrote to the nodal officer, but to solve this issue for ever and not for a while. Now they are refusing to take any initiative regarding this issue.

Please help me or suggest me wether the company is doing so because wants their customers to hold only one connection of them or any other thing is in their mind for not supporting me regading this issue.

I recharged ny number on 8 auagust,2011 at approx 10p.m with 124 rs. which is full talktime offer for my phone but still i didn't get my full talktime I talking wiith CCE (on 198) regularly on daily basis for my issue and every day they said next 24 hr u'll get their is some probvlem in vodafone's system so that they r unable to give full talktime on 13/11/11 in morning i get a
SMS from provider that they r unable to reach to resolve my issue regarding complaint number-[protected] so talk to CCE (at 111) so today(13/11/11) i talk to CCE at 111 which is chargeable 3 times but they r also not resolving they r saying talk to 198,our manager,seniors are not there today,our system is not wrking or call againg.....[protected](nitin jain)

I am totally stuck! i paid like 5000 extra to get y blackberry from vodafone store faridabad coz i got to know that if i get my phone from outside then vodafone will not help me if any issue comes up. Nevertheless i paid 14850 instead of 10000 for my blackberry curve in Feb 2010 (like 20-21 months back). They told me that i can drop in to vodafone store anytime to get it unlocked (its just that i'll be out of warranty then), so now when i am anyway out of warranty after about 2 years i went to vodafone to get my phone unlocked they said that "we don't do it here anymore. you have to go to BB store" and gave me an address. I went to BB Store and they tell me that i have got my phone from Vodafone store sp they can not help me! I went back to vodafone store faridabad and then they tell me that we can not help you you have to visit BB store.
Now the problem is, WHERE DO I GO? i called up cust. care they told me that we are transferring your call to BB dept. The bb dept tells me that i have to pay a visit to voda store (Please note: voda store tells me that they can not do it). Not the bottom line is that
1) Voda store can not do it (tells me to visit BB store)
2) BB store says we can not do it (you got it from voda store, so visit them)
3) Cust. care (111) tells me to visit voda store as i got it from there (voda store tells me that they can not do it, back to point num. 1)

I am stuck in loops and can not be taking offs from my office to get my darn phone unlocked! I got my phone from the store coz i never wanted to be in a mess and thought that voda will straight away help me.
But i think i bought a mess in extra 5000 rupees that i paid

Voda store or cust care or whoever, if you are reading, help me or i am going next to the ACTUAL CONSUMER COURT!

Thanks
Divyansh Bajaj
[protected]

THIS COMPLAINT IS DIVERTED TO SPAM (AND REJECTED BY VODAPHONE) HENCE COMPLAINED HERE
PLEASE READ MY WHOLE COMPLAIN which was sent in mail to them.
Urgent appeal for comp. No.[protected] ([protected])
TO: 1 More1 recipientCC: recipientsYou MoreBCC: recipientsYou Hide Details FROM:vinod parmar TO:[protected]@vodaphone.com Message flagged Saturday, 12 November 2011 5:54 PM
Message BodyDear Maulik,
vodaphone complains
I received the recent bill dated 7th Nov.
In my earlier query (refer my letter below), the discussion was done TWO/ THREE TIMES,with yr representative and the whole issue was discussed in detail with AGRREABLE convicements, which seems have not brought about any results and the matter seems have negated by you with your hurting hammers on me.
I am now deciding to go thr customer redressal forum if this matter is unresolved now. Its question o[censored]nused services not used by me as deactivated (refer sms) and still throwing charges of services which is not used by me.
This is undemocratic..
I am not happy by not seeing waving of my charges for the services ur dept showed in sms.
Dr. Parmar


----- Forwarded Message -----
From: vinod parmar <[protected]@yahoo.com>
To: "[protected]@vodaphone.com" <[protected]@vodaphone.com>
Sent: Friday, 7 October 2011 4:56 PM
Subject: Urgent appeal for comp. No.[protected]

Dear Mr. Maulik,
This is in reference to abve complain number.
Your record will say that I had deactivated internet on my iphone on 4-3-11.
Agtiain I got sms that ,
"service related to internet is deactivated on your phone."on 21-07-11.
In my last bill cycle you waved Rs. 629 as bills (of march, april,may , june july etc were sent to me wrongly). related to internet on my phone [protected].
But despite that the bill related to internet continues to appear in bill and that is around Rs. 382/-
I have NOT applied/ informed or asked for reactivation of internet services, anytime , nor using this facility as i didnt need it.
Though, I had received 2 sms on 16-09-11 that " mobile connect services are deactivated on my phone."
It means the internet services on my mobile number are deactivated three times, on dates I mentioned above. How that is possible?
Is it a negligence of management or a staff or a server problem, which throws illegal charges on customer?
Is this type of internet billing amount is still to appear in my bill?
Have I to contact you and confront with your department with problems off and on?
Can you apply any charge anywhere?
Am I forced to leave vodaphone after 12 years?
Have I to contact consumer court for this trivial problems?
I was given fixed dates for talk with you on 19th sept. 30th sept and 7th of Oct. but on none of these days yr phone has been received here to resolve the issue, and the proof is,
I can not delete any incoming number on my call.
I have not paid any bill lately, since 11-12 years. still there are charges of late payment applied on me.
I have unhappy surprises, which need to be addressed and attended by you to my satisfactions.
Dr. Vinod Parmar
[protected].



----- Forwarded Message -----
From: vinod parmar <[protected]@yahoo.com>
To: [protected]@vodaphone.com
Sent: Monday, 22 August 2011 12:40 PM
Subject: Fw: Urgent appeal for comp. No.[protected].

Dear Sir,
My compalint remains unattended, despite last date od payment, as 24th. August.
I was told by one caller from vodaphone that wait till reply of this mail.
So this amounts as delay in justice.
I havent applied/ requested/ informed for reactivation of this services (after request for deactivation of 04th March 2011).
Even you dont have any records for my request for reactivation.
What is the the purpose of " procedure of deactivation " if reactivation is possible automatically in vodaphone without fresh requests?
This repeated illogical compulsion of asking payment of bills, pending resolution of queries is nondemocratic
Can i anticipate reply before I am forced to proceed further?
dr.parmar --- On Fri, 19/8/11, vinod parmar <[protected]@yahoo.com> wrote:

From: vinod parmar <[protected]@yahoo.com>
Subject: Urgent appeal for comp. No.[protected].
To: [protected]@vodaphone.com
Date: Friday, 19 August, 2011, 10:07 AM


The Nodal Officer,
Ahmedabad.

Sub. Billing disputes.(complain No.[protected])
sir/ madam,
I am doctor.
I am using [protected] since more than 11 years now.
This is my first complain so far.
I bought iphone in Nov 2010, and i got internet connectivity in Jan 2011.
But soon I realised that I had chosen wrong scheme., with less use and overt billing.
(I have already got broad band connectivity on my systems).
So i got it deactivated on 4th March 2011( known from your records through Mr.Nilay at Navsari)).
When the charges of internet connectivity were found continuing in my bills, I reminded and drew the attention (of deactivation already done for this facility earlier),to Mr. Nilay at your Sandhkuwa branch office,( where I pay my bills regularly).
I was sent an sms on 21st July 2011, saying that.
hello! your request dated 21-jul-2011 has been processed and the necessary service has been deactivated for your vodaphone mobile number[protected].
Now it clearly shows, deactivation is done twice as I had already asked for deactivation on 4th march .If it is wrong,then how come you got my request date of 4th March, of deactivation, in your record ?
As a matter of fact , i did not wish to continue with this scheme from 4th March and perhaps , due to your departmental mistakes , i was billed also.Therefore the bills during these two periods (from 4th march to 21st July) is absolutely illegal. illogical and unauthentic., and must be waved urgently.
I am not interested in knowing the prevalent shortcomings, mistakes, looppholes or deliberated act of of your staff, server or service, which harms customer.
I was called uopn many a times for solution of this problem and no one turned up with solution or clarification thereof. Even I was sent an sms that your issue will be discussed on 17th of August, but till 19 th morning, no body discussed , as no body called me up so far.
I was also charged for late payments , which was resolved and waved yesterday.
But my original issue is unresolved so far and my last date of payment of bill is 24th August, and if you dont take up the matter urgently to grant my waver appeal , I will be subjected for late payment charges again, by you, and this way I will get forcible impetus to contact consumer redressal forum with information to necessayy agencies about this eye catching prima facie discrepancies of vodaphone.
Thanks.
Dr. Vinod Parmar,
Navsari.
Dated 19th August, 2011.

mane apna idea no. ko vodafone me change karvaya ha. mane no. change karwane ke liye[protected] ko message kiya tha. mera purana no.[protected] ko band kar diya aur vodafone ne mera new number activate nahi kiya ha. mujhe khafi parasani ka samna karna pad raha ha. mera no. ko turant activate kiya jaye nahi to mujhe jitne din delay hoga uska muvaja dilaya jaye.

Dear sir/ma'm,

My mobile no. is [protected] and i have been using business 149 plan (ibm corporate plan).

I have been billed for using vodafone live and gprs usage since sept 2011.

Vodafone has activated vodafone live and gprs without my permission. when i spoke to vodafone customer care, they said it is a default service and they have asked me to send a sms to 111 - can vl.

I have raised a complaint to deactivate vodafone live and gprs on 10th sept 2011. when i saw my oct month bill, i got to know that i have been again charged for vodafone live and gprs.

I went to vodafone center and raised a written complaint to permanently deactivate vodafone live and gprs on 22nd oct 2011.

Even after multiple complaints, i am getting bills for gprs usage and usage of vodafone live since past 3 months around 1000 to 1500/- extra every month.

I have requested for waiver and readjustment of the bill since i have raised complaint for deactivation many times. i have been asked by the representative from vodafone center to wait till the problem gets resolved.

I was waiting for the resolution, so i did not pay the bill as per the suggestion from representative. but then, my incoming and outgoing got barred for almost 1 week because of not paying the bill amount.

Today (11/11/2011) i have call up vodafone customer care, i got to know that vodafone live never deactivated for my mobile no. there has been different sugestion from customer care representatives which never worked for me.

The type of suggestion i am getting from customer care:
1. to send sms to 111 can vl
2. to raise written complaint @ vodafone center
3. to delete the configuration my my mobile setting (got this suggestion on 11/11/2011)


My complaints details:

S. i date of request complaint location/ customer care
1 10th sept 2011 deactivation of vodafone live and gprs vodafone center - camp - mg road pune
2 17th sept 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs discussion through customer care and sent sms
3 20th oct 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs discussion through customer care and sent sms
4 22nd oct 2011 written complaint for the deactivation of vodafone live and gprs permanently. complaint no. [protected] vodafone center - camp - mg road pune
5 23rd oct 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs customer care
6 11th nov 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs customer care


I am totally disappointed by the vodafone service and the inconvenience for paying extra money since 3 months and call barred for 1 week. i would request you to deactivate vodafone live and gprs and also to adjust my previous bills for claiming extra amount with the future bills.

Looking forward to take necessary action and for your support.

Thanks & regards


Swithisha shetty

Respected Sir,
My Mobile number is [protected] and email address is [protected]@ymail.com i want outgoing and incoming call details of october and november2011 the service provider said that since there is no bill amount in case of vodafone prepaid so if you want bill sent request for that we will send you bill by courier on your billing address i want the recharge details and call details on my email address so that it should be processed fast and easier way can you give any assitance on this topic please help me in providing such facility on my email address

Sir,
The company people had barred my outgoing msgs,calls and gprs facility even after submitting the necessary documents twice to Vodafone office in my city.
The company people told that they will rectify the problem by tonight,but still now my sim is not working properly.
My mobile number is [protected].