Vodafone India Complaints & Reviews

I have being a loyal customer with Vodafone postpaid for the last 4-5 years but this issue today which happened has really pushed me to change by network provider for good.

ISSUE : I paid my outstanding bill for my Vodafone services on 2nd December 2011 via Internet which reflected and my services got activated as the bills pending were for two months.Now my account is in credit of Rs 75 since the 2nd of December as per Vodafone.
On 9th December 2011 Vodafone sent a collections agent at my home address and I was not at home and started asking for payments to my mother and said I owed the two months outstanding to Vodafone and to pay it now.
I am so pissed off with Vodafone on this that I called customer Care and Lodged a Complaint about this and have asked for a reply urgently as being Vodafone as a brand ,How can you send a collections agent at someones house if the bill is paid 7 days before and also it is reflecting on the Vodafone system.
If i don't get a satisfactory reply on this,I am for sure changing my service provider for good.

Complaint Number :[protected]
Rep Name : Sudarshan Mandave.

I have got a missed call from [protected]. I have come to know from blogs that it's a false number originating from pakistan.
Could you please find out why I am getting call from this number.

When a number with ISD code +92 or 0092 calls or give missed calls please do not reply.I called back and got caught in a scam and ended up loosing 15000 Rs. Even I went through the same ordeal yesterday as many when they asked me to pay 15000Rs and i paid but when they asked for more 25000 then i understood it is a scam and told them to return the money but in vain. I came to know these numbers are from Pakistan so its a huge scam and a possible threat. Please someone look into the matter as soon as possible. The account in which the amount got deposited had 37 crores. Now that means so many people were fooled like me. What if this money was or is used for funding terrorist organisations? Please someone from higher athourity look into the matter.

If some one from higher athourity is ready to look into this matter, I can give them the phone numbers and the account no which I have.

One person calls me from these two mobile no. 91 [protected] and 91 [protected] and use non-sense language, I have connected him many times to my husband still he continues with non-sense language, he does not tell the address & name but by language he seems to be an uneducated person. Generally, he calls me in night sometime at about 8 pm, 9 pm 10 & 11 pm, please help me to get such of calls and also help me to provide the detail about this person.

I may be contacted on my husbands id : [protected]@gmail.com

Thank you,
I may be

Dear Sir,
My Name is Mayur Mistry i got a missed call from [protected] i think this number is come from PAKISTAN. i am vodafone subscriber please look on this matter.

Mayur Mistry
(J. J. Engineering)
[protected]

I got some sms from this mobile number please send me the mobile number holder details. mobile number is [protected]

Prank calls

I have been receiving prank call from below numbers at night-time daily last few days.
In spite of telling them it’s wrong numbers but they do not stop nuisance.
After searching at Google, I found below cell number service provider is from Karnataka.

91 [protected]

Kindly check their connection status and send then a word of warning.
Thanks

Vodafone has disconnected my mobile connection.Previously I was told to pay 966 Rs.Since I have requested to give Payment details, vodafone has rejected to give payment details(in Vashi). And also they have promised me to give 800 Rs Reversal ,as i was wrongly Charged in first month.But now they have refused to pay reversal back.This indicates that we can not trust vodafone service any more.Now a days it is possible to adopt any service, So this is better for vodafone to stop this type of misbehaves.My mobile no is [protected] .If you dont want loose any customer you can call on my mobile. Security guard at Vashi Vodafone store as also stopped and Push me away.I also want to know how can i lodge complaint against vodafone?

I had Activated SMS 10 Pack by and I got a reply from vodafone that the pack has been activated and i will start within 2 hours and the balance was deducted.But it has been 7 days and the pack has'nt been activated yet.Yesterday again I tried to activate it again but the same happened.Balance was immediately deducted,i got a reply that pack will start in 2 hours but i have not got my free sms uptill now.
The customer care number of vodafone-111 & 198 does not have the support of customer care executive.There is some Problem in there IVRS menu.Kindly do the needfull.

My Vodafone number-[protected]
Email [protected]@gmail.com
Yours Truly
Pawan Gupta

Hi

This is Ram.
I have using Vodafone Mobile Broadband - USB Stick using with my PC.
First few months no issue.
2 Months before raise signal issue. I called to Vodafone Care (111). There is not satisfied.
So that I write an email to Vodafone Care (vodafonecare.[protected]@vodafone.com)
After few days replied my ask some questions. I give proper answer and send it.
No response from there. After few days that issue is cleared. working fine.
Today Signal is Excellent. But Frequently disconnected.
So that I called to Customer Care (111) after few minutes a support person taken my call.
I told to him my net issue. He Transferred that call to GPRS Team. I am waiting 25 minutes in line
No taken anybody. I disconnected and retry again. one GPRS person talk to me. gave me some suggestions. issue not fixed.
I again called to Vodafone Care. my call transferred to GPRS Team. Now waiting above 1 hour still not taking my call.

What a worst Service. I getting frustrated.

Warm Regards
Ram
+91 [protected]

hi my name is sunil from hyderabad , iam using vodafone no [protected] from past two years.On 13/11/2011 i got call vodafone customer care people and they ready offer a postpaid offer for me because am using more than 300 rs recharge per month then iam ok with postpaid offer which they offered So finally they sent executive to my work location cyber towers,hitech city,hyderabad and that executive mobile no is [protected].On 18/11/2011 i have given my id proofs ,filled a form also and given 300 rs to him for deposit.finally he is given new sim also and said it will get activated in one week but So far there is no progress.Even i went to vodafone store SR nagar,hyderabad and they are saying they cant do anything.please resolve this issue.

AFTER GIVING ALL PROOFS OF MY SECURITY MONEY THEY ARE SAYING THAT YOU
HAVE NOT RECEIVED ANY ADVANCE THEN WHO HAVE DONE THE MISTAKE
FOR LAST FORTY DAYS YOUR ORGANISATION IS HARASSING MY JOB AND TIME FOR
WHICH I NEED TO GO NOW COURT FOR LEGAL ACTION AGAINST YOU

I HAVE TALKED TO MR. ALFRED ALSO BUT NO RESPONSE

IN TOTAL I HAVE 4 NUMBERS APPLIED FOR WHICH I HAVE PAID FOLLOWING AMOUNTS.
YOUR SIDE IS ACCEPTING FOR 2 NUMBERS WHY ???????

I have paid to cheques of Rs. 500 and 828 for the number [protected]
and [protected] AND CASH for number [protected] - Rs. 500/- and
[protected] Rs. 500/- cash details are

Union bank of India

DATE Cheque No. Amount MOBILE NUMBER
[protected] 11033436 828.00 [protected]
[protected] 11033435 500.00 [protected]
20 -11-2010 Cash 500.00 [protected]
Cash 500.00 [protected]


mail received from vodafone mobile department

Dear Subscriber,

This is in continuation to our email dated 08/10/11 regarding payment concern raised for your mobile numbers [protected] and [protected].

We would like to inform you that we are investigating on your concern and will revert to you by 48 working hours.

Kindly find the docket number[protected] for your reference.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Raja MBS
Corp Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
For Complaints/Requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in

If you need any assistance in paying or for any clarifications regarding the above,
Please contact Ms AnuPriay @ [protected] / Ms Sathya @ [protected] and also
Mail to alfred.pr<http://alfred.pr/>@vodafone.com<http://vodafone.com/>

Thanks & regards,
Alfred P. R
Vodafone Essar south Limited, Credits & Collections
Tower 2, 4th Floor, TVH Beliciaa Tower, Block 94, MRC Nagar,
Chennai-600028.
M +[protected] T +[protected] F +[protected]

Hello sir,
Vodafone is one of worst network i had ever seen in my hometown. last month[protected] i activated 3G to [protected] . but i was not able get the benefits out of it . same day evening about 9pm my 3G got activated . that day i was not able to use it, later i started using 3g used just 300MB approximately. currency about 160INR got deducted from account even though i had activated unlimited 3g plan (worth 825 INR)... later i called customer care and registered the complaint in Bhashyam circle Bangalore. they had promised me that currency which was deducted will be refunded and also i would get 825 INR will also be credited . i registered the complaint on[protected] . i didn't receive the currency but i had called customer care many times and they ignored my complaint just before i called to customer care but as usual they are very negligent and not providing the reliable service . i am so fed up of asking for my money ... in return they have just refunded 25INR .. i couldn't use the services its been over a month now ... but they have not turned up with my complaint . i should get 1161 INR currency back my account or else they caryy over the service to this month and refund 160 INR ... hope you can understand my problem . please i need justice ... and also 3g service is merged with airtel where i use the service . they blaming airtel network

For More queries
Contact
[protected]

Dear Sir/Madam,

I am vodafone customer and I am using blackberry data service of vodafone.Today they charged me 399 for reactivation of blackberry service and this balance was deducted from mobile automatically. In evening I got sms from vodafone that I have a data balance of 2mb but after reactivation I have a balance of 3gb on my blackberry data pack.And after some time I got a message that I have 0 data balance and I will charge at the rate of 10paise/10 kb and they deduct money from my main balance for internet usages.According to my data pack I have 3 gb of free usages but they charge it unethical.When I call to customer care they are giving me satisfactory answer.When ever I call at 198 to lodge a complaint they said me to call on 111 for information and vice versa after this they block my number now it is not possible for me to customer care executive because they block my number and this thing happened to me second time .
Kindly help the need full and I want my money back.Please help me.

Thanking you,
Sanjay Mishra
[protected]
email- [protected]@hotmail.com

today i recharged my data package with rs 95 for 1 gb.(transaction ID MH [protected]). i recharged this to avoid disruption still i was having 20mb data in balance.but since morning i am getting message packet data connection not available.i am helpless that i cant access internet servicess and i have my LLM exams and other important work which totally depends on net connection.in addition to that vodafone consumer care 111 and 198 didnt have executives online to register complaint.customers have to face problems without feedback.this is happening from last few months that packet data services are dead for hours together many times a day.these services are proving useless for customers day by day and one can not relay on vodafone in emergency.i hope anybody from will read this mail and do something to provide contineous,reliable services or the customers should mentally prepare for number portability to other service providers.

VODAFONE cellular no [protected], I recharge Rs.18/- GPRS package worth 3 days by a recharge voucher Ser no[protected]. Its recharged successful but not activating the GPRS pack, even customer care restrict to call to them from this no. whenever i call from another vodafone no to customer care they harassed me and avoid the topic of recharge.I recharge on 03 Dec at 08:00 AM till now the GPRS package not activating.Pls help

I have applied for the vodafone postpaid connection on 24/11/2011 . One of vodafone representative collected the fees Rs 350/-and handed over the SIM to me. Since I was not having any of the documents at that time, he asked me to mail the scan copy of document to ([protected]@gmail.com, [protected]@gmail.com) email-id and said the person will visit for verification. Since then nobody has replied. Following are the contact numbers of vodafone representatives. [protected], [protected], [protected].
When i visited the vodafone mini store i was informed that they can not track this case. Please look into the matter.

maine 2/12/2011 ko rechargeitnow.com se online 26 Rs. ka vodafone recharge karwaya aur jo recharge plans the usko dekh ke hi recharge karwaya. lekin muje talktime nahi milke internet recharge mila jabki ye plans me mention nahi tha

Dear SIr,
I am was having Blackberry 399 Plan activated on the month of September and was charging the same frequently.But I am a frequent traveller and was not able to charge on Nov. so my scheme has expired
I went to Vdaphone store at Kalawad road in Gujarat and told them to activate the same giving the 399 Rs 25th Nov. They told it take 5hrs and I waited for the same till 24 hrs and I visited them on 26th So they said that they have launched a complaint so that it takes 48 Hrs for the same to be solved.So as the problem was not solved I visited on 28th the same story of 48 Hrs was repeated so went back on 30th.They again blabered a New story of 96 hrs.
The customer service of Ms Neha and person the name not remembered is very very bad and think the customers services is for granted. Very Very bad approach.
My Name is Sachin and My number is[protected] ,my mail id is [protected]@gmail.com. I request you to guide in this concern.

Regards,
Sachin.

ON 28.11.11 I RECHARGE 9 RS IN VODAFONE SIM FOR 40 MB INTERNET SERVICE FOR ONE DAY BUT STILL DATA PACK IS NOT ACTIVE I COMPLAINT MANY TIME IN VODAFONE CARE BUT STILL I CAN'T RECD PROPER RESPONSE. ONE OF THEM SAY U SUIT A CASE ON COMPANY.