| Address: North 24 Parganas, West Bengal |
Dear sir,
I am Subhadip Chakraborty, a Ph.D. student in Jadavpur. Recently I have purchased one 3G compatible mobile to get the internet facility from my Vodafone connection. Before that I had a mobile, only for calling and messaging facility. After purchasing the new phone, I activated the internet facility by recharging Rs.98-/ as applicable. I purchased the new mobile set on 27th Feb, 2012 and on the same I recharged for internet facility with Rs.98-/.
The problem is , I have yet not got any internet connection. Then I went to Vodafone store at South City Mall. They told me to upgrade my connection. I did it, but no internet facility. Then I called vodafone customer care 111, [protected] two times. Every time they are saying, We are doing our best. But no internet facility. I am frustated and annoyed regarding this kind of facility from vodafone as this is very old connection (2006, July).
Please help me. what should I do?
Regards.
Subhadip chakraborty.
Dec 4, 2016
Complaint marked as Resolved
Verified Support
Mar 02, 2012
Vodafone India Customer Care's response Hi Subhadip,
Please share your number with us here http://bit.ly/wzW4fZ We'll get back to you with assistance at the earliest.
Regards,
Vodafone Customer Care
Verified Support
Mar 03, 2012
Vodafone India Customer Care's response Hi Subhadip,
Thanks for writing in to us and for the time on our call, trust we were able to address your concern. Please email us at vodafonecare.[protected]@vodafone.com for assistance in future, we'll do our best to help.
Regards,
Vodafone Customer Care, West Bengal & Andaman and Nicobar
Again, my bill for the period 10th November - 9th December has an error where data from 2 different sources of the company is different. I have written to the customer care department and waiting for a redressal.
My idea of writing this mail is to bring to your notice the frequency with which there are errors in my postpaid bill. I take pains to ensure the bill is accurate, but people who are too busy don't even care to check there bills. I think it is the company's strategy to exploit people, if errors are found they correct the bill and if not they end up getting paid higher.
Would request you to bring this to the notice of the senior management of Vodafone.
Regards
Abhishek
[protected]