Vodafone India Complaints & Reviews

I received a blank call from the number [protected]. When i searched for it on he internet I found similar two or three posts complaining the same.
It's urge from the concerned authorities to have check for such calls and take proper action either for the telecom operators to filter such calls or the other way out for security point of view.
Though it was for the first time i received the call without having notified to any of the Pakistan's website or products.

Hope necessary action would be taken at your earliest.

Raghvendra Dixit
raghvendra.live AT gmail.com

________________________________________
From: acknowledgements <[protected]@vodafone.com>
Date: Tue, 7 Feb 2012 13:30:52 +0530
To: <[protected]@gmail.com>
Subject: Happy To Help: Complaint on billing & blackberry internet service


Dear Customer,

We thank you for writing to us. We have referred the matter to our concerned department and will definitely revert to you within three working days.
To enable us to process your request at the earliest, we request you to kindly re-check the email sent by you

- Does it mention the Vodafone Mobile number? Please do include the number without which we will unfortunately not be able to process your request.

- If you are a Postpaid customer, please write to us from your email id registered with us. If you would like to register your id or change your registered id, please send the following SMS <Email>space<E-MAIL ID> to 111(toll-free) from your Vodafone mobile. The email id will be registered immediately, after which request you to please resend your email to us.

If you need any further assistance, please do call us on 111 from your Vodafone mobile phone.

Happy to help,

Vodafone Care

Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

This is an auto-generated response. Kindly do not reply on this mail.
To access your online account, please register for My Vodafone services through our website www.vodafone.in

My Vodafone

Now you can manage your account all by yourself. By logging on to My Vodafone you can

View and analyze your bill / account statement
Pay your bill / security deposit
Change your talkplan and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one

SMS service commands list

To activate/ deactivate the below services, you can send the corresponding code as an SMS to111 (toll free).

Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation
1 National Roaming ACT NR CAN NR 111 4 hrs
2 Vodafone Roaming ACT VR CAN VR 111 4 hrs
3 Basic International Roaming *Subject to deposit applicability and verification ACT BIR CAN BIR 111 4 hrs
4 STD ACT STD CAN STD 111 4 hrs
5 ISD * Subject to deposit applicability and verification ACT ISD CAN ISD 111 4 hrs
6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 4 hrs
7 Itemized Billing ACT IB CAN IB 111 5 hrs
8 Voicemail ACT VMS CAN VMS 111 24 hrs
9 Call Conference * Subject to deposit applicability. ACT CC CAN CC 111 24 hrs
10 Call Forwarding ACT CF CAN CF 111 24 hrs
11 Call Hold ACT CH CAN CH 111 24 hrs

-----Original Message-----
From: [protected]@gmail.com
Date: Tue, 7 Feb 2012 08:02:30
To: <corporate.[protected]@vodafone.com>
Reply-To: [protected]@gmail.com
Cc: <corporate.[protected]@vodafone.co.in>; <[protected]@gmail.com>
Subject: Complaint on billing & blackberry internet service

Hello,

As an premium customer from past 10 years I had never experience such a bad experience from vodafone,Now really finding it very difficult to use a vodafone,Hope u understand the sensitivity of the issue,I am using 3 numbers of vodafone named under rupesh sakpal(Myself) mobile numbers [protected],[protected] & [protected], facing lot of issues with all the 3 numbers,let me go 1 by 1 for all the 3 issues,

1)I am using a blackberry phone for the number [protected],plan BB 399, where I am facing the problem with Internet service in roaming area,had also visited to vodafone gallery for the issue Wherein they had replaced the sim card & said it will be resolved,but still the problem is not resolved,though I had also discussed with vodafone customer care 10 times, if I would not be able to use the internet service in roaming area(virar) at home, then I don't think I have to continue with blackberry service, if I am at mumbai then I can have an access for internet at my office why to spend 400 rs if not required,

2)Mobile number [protected],now i[censored] will go through the bill details the bill is of Rs 1712,out of which current charges are 1580 & rest are previous balance,need to understand here if I am using a plan of 165 group talk then do u think I should get such a huge bill,are u guys using the strategy of high credit limit high bill,pls see to it what plan I am using & think twice before sending any bill,also if I had set my credit limit for 500 then it means I am comfortable with credit limit, I hope it is a customer call whether to increase the credit limit or not & no one is authorized to do so without confirming to the customer, kindly revise the bill with the actuals & fix my credit limit to 500 & should not be increased without confirming me,

3)Mobile number [protected],this number is with the plan of group talk with the number mentioned above I.e [protected], 3 months back I had faced the same issue mentioned above,credit limit of 1000 getting the bill of 800,wherein I had fixed it to 500 ,nw I am comfortable with it,Do u think u guys should get an alerts from customers for rectifcation at your end,

Kindly take a necessary actions to resolve the issue mentioned above ASAP or I would not be having option apart from changing the service provider,

Waiting for positive & instant response

Thanks & Regards
Rupesh Sakpal
Sent on my BlackBerry® from Vodafone

I want the call details of my prepaid number [protected] for the last three months
incoming and outgoing details.
Thanks and regards,
vivek.cv

Hi,
I have been using Vodafone Number +91-[protected] for almost 6 years now. I got this connection through Matrix, which was a partner to Vodafone.
Now, for some god damn reason, Vodafone and Matrix are no more business partners and one fine day, my services were barred. The reason that I get to know from the Customer Care Team is that I need to submit my documents again if I want to continue their services.

My simple question is isn't is a little too unprofessional? I mean there were no mails, no calls from them about this information. They claim to have sent 10 SMS to me in this regard, but what's the guarantee that the same was delivered to me considering the fact that Vodafone has the worst network service in the country.

By god grace, i have an alternate number and my professional life is not coming to a halt? But, i am disgusted at the unprofessional and stupid behavior of this service provider? You claim to be a telecom company, and you yourself don't know how to communicate a message to the consumer? How many times will a person go and submit his ID proof if there is a mess up at their own end.

Regards,
Naim

Team,

I am a postpaid user in Mumbai with my Phone no [protected] and my phone model is LG Optimus one P500. Last month suddenly i was able to see Edge symbol on my phone display. When i checked further, i found that Internet was enabled on my phone. Even if i have never request to enable the Internet it started automatically. I used it for few days as i never received any message or mail from Vodafone stating that it will cost as per usage.

Now when i have received a bill for this month which stats that i need to pay 128.70Rs for iPhone Internet Usage which i never requested to activate.

I spoke to the customer care executive on 16th Feb 12 who mentioned that i need to pay this amount for this month. However it will get adjusted in next month's bill and also he will deactivate the Internet. Again today(17th Feb 12) when i spoke to another executive he mentioned that there is no such request raised and my amount will not get adjusted in next months bill. Also guided me to send a mail on this ID.

Just to let you know that i have already paid the amount of 150Rs out of 286.24Rs.

I need Vodafone to provide a valid reason for enabling Internet without of my knowledge? even after enabling it nobody even bother to inform me why? and also when will you be discarding the iPhone Internet amount?

Bill No :- [protected]

Regards,
Girish Sawant

i m a regular postpaid customer of vodafone company from 2003, they charged me a high bill on the name of vodafone mobile connect and i m not activated this service but when i asked them for the correction of my bill they refused to do this.So please solve my problem and adjust my bills from the company and everytime when i asked them they threaten me to make a court case against me.please help me out whomever it may concern.

Dear Team,

I do online recharge very time but i get successful message on my mobile and Email but the same will not be credited to my account and also the same will be credited back to my back account after 5 to 6 days. and emergency when we do online recharge it will not happen and when we call customer service also not help will be given. Last time i called the helpline two months before regarding the same issue and complained on the same but now when i called today they say that they don't have any such complaints raised this is the service which Vodafone. Today when i required the transaction to be successful i spoke to the Supervisor by Name Manjunath Singh who doesn't even have manner of speaking to the customer and he says that he will not transfer my call to his manager also and when his manger sridevi spoke to me she was silent or use to raise the voice in high tone. later i spoke to her manger and he informed that he will get the recharge amount credited to my mobile no in 2 hours. when we escalate things will happen and i also came to know that Manjunath was a escalation officer and Sridevi was not manger was a supervisor.

i think we should not believe any of the customer service persons. and for very quire they ask us to go to Vodafone show room than why do we have customer service i think other service providers are better than Vodafone who does not have respect nor manner to speak to their customer.

I don't think Manjuthan and Sree Devi have rights to be Rude to the customer I need A apology Letter from them because they were not professional and didn't know to speak to customer.

if my issue is not resolved as said by Manager of Sridevi i will be forced to cancel my Vodafone no of mine, my family and Friends also i will tell to cancel and go with other service provider who know to treat customer good.

thanks
Beena.n
[protected]

respected sirmadam
my name is SANDEEP KUMAR.. I have been using my vodafone connection on my mobile no.[protected] since last 6 years.. when i received my mobile phone bill for the period between 06.12.11 to 05.01.12 there was one ISD CALL to pakistan for 30 minutes was charged to my bill for 28dec2011... but the fact is that i have never dailed even a single ISD call during my 6 years mobile using life... I went to vodafone store also about this problem and told them that they have wrongly charged this call to my mobile bill, because i never dialed on any ISD number... they were not understanding my problem any contineously saying that the call is dialed by you... i told them this is a mistake i have not dialed this number... but they did solve my problem and said that the number is dialed by your phone hence only you have to pay for this call..... that number was important to me i cannot cut the connection finally i have converted my connection from postpaid to prepaid after clear all my dues.... i want justice sir... they wrongly charged me for the wrong call which is not done by my mobile phone............................
thanks with regards...........

15-Feb-2012
Vodafone is becoming worst now a day with bad reception all around the Chennai city, especially in Train routes like Villivakkam to Central/Beach.
Beach to Vellachery, while travelling you cant even make or receive call/SMS.
And if your office is @ Ascendas IT Park, you can leave you phone at home there is no use with it, if you will not get mobile reception.
Almost 250+ employees have made complaints of no use. When BSNL, MTS, Tata Docomo e.t.c., work, why not Vodafone.

Will this be addressed amidst 2G scandal?

Mobile Number: [protected]

I would like to inform you that I am using Vodafone Services from last couple of years, from last 9-10 months I am facing frequent NETWORK ISSUES in my area which is "Building No: 145 Second Floor, Flat No: 204 Gautam Nagar New Delhi- 110049". I have registered a complaint ([protected]) regarding the same on 7th November 2011, till now I haven't got any resolution in this issue, I don't know whether current team can resolve this issue in this decade or not. Could you please look into the ongoing issue as it is very frustating to drop my office conference calls in every 2-3 minutes.
Bijender Vashisht (Network Team) | Closed this ticket with out any notification, Information received as per my latest conversation from Ravi (Vodafone Representative) on 13th Feb 2011.

To Vodafone Customer Care

My Prepaid phone number is [protected]
I live in Bahraich.Yesterday while I was traveling and was at Lucknow I saw a message that you are currently active on the Vodafone matrimony alerts service your monthly subscription of Rs 30 will be charged on 16-02-12 in order to continue pl ensure that you have sufficient balance in yr account to unsubscribe pl send CAN MAR/MARRY as SMS to 54701.
I am 60 year old and already married, I don’t need this service.
I tried to send unsubscribe message several times by it never goes through.
I feel that such scam has previously also deducted amount from my account as several times I felt that my money suddenly goes out..

I don’t need this service and unsubscribe SMS message is never going thru
I request you to unsubscribe this nonsense and if by any mistake my 30/- are deducted please recoupe it immediately.
RAVINDRA MISRA

Few months back I converted my prepaid Vodafone number , [protected], into postpaid.
Then started my billing cycle, but one day when I got the internet pack on this number , all problems started.
Inspite of deducting my net pack for the usage I was doing, it got started deducting from the main account, as if there was no internet pack was activated. That cost me around 3000 rupees.
I went to Vodafone store and they were not able to help me regarding this issue.
I decided not to use this number anymore.
One day a man named ‘Sushil Garg’ from ‘Prime Care Business Solutions’ on behalf of their client M/s Vodafone Essar Mobile Services Ltd. called me saying that we can do a settlement on the bill till date. I agreed to do so. He came to my house on 26th of January and explained me that if I pay a negotiable amount my number will get started within 48 hours and all the last credit will be removed.
On 27th of January the same person came and was ready to do the settlement on 2500 rupees. I gave him a cheque of 2500 rupees in favour of Vodafone.
After 2-3 days my cheque was cashed by Vodafone, but till now my services have not been restored.
I have tried calling Sushil Garg on his mobile number but he is not picking up now.
I also visited Vodafone Store , sector 18 Noida, but inspite of helping me they are saying now that I have to pay 1500 more.
So that’s the main concern of this email. If I was promised a settlement at rupees 2500 why they are now increasing it by 1500 more.
Remmeber , that I was promised that I was only paying 2500 to clear all my bills till date. But even after 2 weeks of payment, my number is not active.
I am not at all happy with the services.
I want my number activated as soon as possible, because I am in a heavy financial loss because of Vodadone and going through mental stress.
So I request you to take the responsibility to look into the case and also give me a positive feedback.
Currently my another number for any contact is [protected]
Regards
Pawan kumar
Complaint against mobile Vodafone number [protected]
Billing address:
House number 1532, near hanuman moorti
Noida sector 37

my no. is [protected] i have a internet problem with my number i have activated aa pack of 500mb but my internet is not responding .speed is very slow.sometimes it doesn't work. i have complaint many times to customer care but i didn't get any response.there is also a caller tune activated on my phone .i send request many times to vodafone but they didn't deactivate the caller tune . so plz deactivate the caller tune and remove the internet problem...............

Hi Sir,

This is Udayamohan from chennai.We took 3G vodafone data card(3G Mobile No:[protected]) from vodafone representative on[protected]. The representative told the offer details as follows.
Free : 2 Months(19-March-2012)
Free Usage: 20GB(For 2 months)

I just used 7 days and just downloaded 202 MBPS(It was showing in my system from Vodafone dialog box) then they disconnected. I called Vodafone customer care from([protected]) number and told same thing. They replied me that there is no offer like that and for activate they asked me to pay back Rs.1000 then I shocked and disconnected mobile. Could you please look on this and please do the needful and kindly let me know if you need further information.

Thanks,
Udayamohan.
[protected].

Dear Sir,

Today i sent a sms to vodafone mobile([protected]) one rupee deducted in my balance.Actually i have 449 free sms vodafone to vodafone.One rupee deducted in my balance Why??????? I want to clarification and also i want to my balance to back as soon as possible............

Regards,
Hanumanthu,
[protected]

Dear Sir/Madam,
In spite of my continuous calling, regarding the cancellation of Vodafone Business and Economy pack which was activated without my consent. The people in Vodafone haven't done it. I was charged Rs 15, Rs 30 for the last month and I'm again yet to be charged Rs 30 for this month starting form the 16th of February for the service which I dint even subscribe. I've already called the customer care three time and posted complaint regarding this on the Vodafone website and each time I was assured it will be deactivated but till now it hasn't been done. I even posted a message on the complaint page in Vodafone website that I would be taking this matter very seriously. But even then they haven't responded. I kindly urge you to look into this matter as it makes the customer the sufferer.


Regards
Sriram
[protected]

Dear Sir

I have all read pay amount RS 310. But This amount not show in My Postpaid Vodaphone No [protected]. my Phone bill no 310. I deposited Cash in UNI machine Date 28.01.2012 Time 10.30 AM . This Machine Available in Yamuna Bank Metro. Vodaphone Executive phone called me many time. please give me proved This bill amount against transaction detail

My Vodaphone Postpaid Phone No . [protected].
Cash Deposited Amount Rs.310 Date 28.01.2012 Place Delhi Yamuna Bank Metro.

Thanks & Regards

Deepak Singh

I am a using vodaphone for last 2 yrs.My No. is [protected] recenly i found that my sim shown invalid sim many time. After that i select vodaphone service and select international Roaming then it valid but after few munite later it is same to be happen.

I am vodaphone user from last 5 years . My No is [protected] . Two days before i went to vodaphone office sec-50 Noida for converting my pre-paid connection to post paid connection & I submitted all documents .
Today they have deactivated my mobile phone . How Rude this is ???????
You dont want to convert pre-paid to post paid its fine but why this deactivation?????
Dont you know the importance of mobile ???
How many calls i have missed today you cont understand .........
Plz Activate my no asap............................

No Response Found for 5-6 days. No calls can be made to Vodafone Kolkata Prepaid Customer Care.




Regards
Rohan Sarker
Kolkata

=================================



RE: Urgent: Vodafone Customer Care Problem -- Please Resolve for Prepaid Number :: [protected] (Kolkata Circle Prepaid)‏
To see messages related to this one, group messages by conversation.

11:47AM

Reply â–¼
ROHAN SARKER
To vodafonecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com, appellate.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
From: ROHAN SARKER ([protected]@hotmail.com)
Sent: 14 February 2012 11:47AM
To: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Cc: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Problem Existing.

++++++++++++++++++++++++++

Problem found while calling 198 and Selecting Option 1 - 2 - 2

"Sorry. We cannot process your call" Response.

No response from Vodafone Customer Care - Prepaid

This is not a Handset Issue or a Handset Modem Issue

++++++++++++++++++++++++++

Please resolve the issue.



Regards
Rohan Sarker
[protected]

From: [protected]@hotmail.com
To: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
CC: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: Urgent: Vodafone Customer Care Problem -- Please Resolve for Prepaid Number :: [protected] (Kolkata Circle Prepaid)
Date: Mon, 13 Feb 2012 14:11:56 +0530

Dear Sir / Madam,


Vodafone Customer Care Number 198 cannot be reached from Kolkata for the last 4-5 days.


Please resolve the issue.



Regards
Rohan Sarker
[protected]



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