Vodafone India Complaints & Reviews

Problem Statement:

I'm using special Corporate Plan on my Vodafone Number +91 [protected]
for Tech Mahindra employees: VG_M&G_MV_TechM299 since mid-October 2011
under which I' supposed to get 5 GB data free every month.

However, as per the bill dated 4th Feb 2012, I have been charged Rs.2110.20
for using Internet under 'iPhone Internet Usage' even though the
actual Data usage for this period is much much lesser than the 5GB limit.

I have been using iPhone way before this tariff plan was activated (on 22nd October 2011),
and in the bills received for the month November and December 2011, I was never Charged for using internet on my iPhone.

Also, I was never asked/informed before activating iPhone services on my number.

I still haven't received any resolution/reply even after constant follow-up through Mails and through Customer Care.
Now my Vodafone number has been barred from making Outgoing Calls and I Have no clue where to escalate the issue.

I have been a Vodafone Customer for 5+ years and this kind of negligent behavior is really concerning.

I was charged for Rs 7,000 for iphone usage charges, whereas I have 5GB plan active on my number I was never told of any such special plan, nor their website claim to have one, now my connection is barred spoke to support team with no help, I can't pay such a huge sum. Request to please respond. My mobile # [protected]

RESPECTED SIR/MADAM,
I AM TO INFORM YOU THAT I AM GOUTAM CHATTERJEE. I AM AT KANCHRAPARA IN WEST BENGAL NEAR BY KOLKATA. I HAVE HAD CONNECTION WITH VODAFONE MOBILE. THE NUMBER IS [protected]. SOME MENU HAVE DONE ACTIVATED FROM YOUR END. SO THAT MONEY IS BEING DEDUCTED FROM MY ORIGINAL BALANCE. I DID CALL MANY TIMES TO YOUR CUSTOMER CARE FOR THIS PROBLEM. THEY ALL TIME SUGGESTED WITH SOME SMS. SO I AM VERY AFRAID TO RACHARGE. YOU ARE THEREFORE REQUESTED TO DISACTIVATE THESE MENU FROM YOUR END. AND ALSO KINDLY INFORM ME HOW TO REDUCE MY CALL RATE. I CAN CONTINUE THIS NUMBER WITH HELPING HAND WITH YOU.
I would expect to get reply as early as possible from your end.
THANKING YOU.

YOURS FAITHFULLY
GOUTAM CHATTERJEE
[protected]
[protected]@yahoo.co.in

I got a call from [protected]. When i call back they were saying i got a job on this number of 20 lacs and other . Juss for one min they have charged me 24rs. Please go through it carefully.

vodafone 2g speed is not good in rowb circle. plz improve the speed because net charge is more costly than other provider but speed is same as other. it is not expected from vodafone. ( voda give 1 gb data in mrp 98 within 30 days, but others are 2 to 6 gb data in mrp 98 within 30 days)

My name is Arush Nagpal and my vodafone no. is [protected]. Today(8th February,2012) ,I got a phone call from a Vodafone executive telling me about the gurbani service. I straight away refused that i was not interested in the service but the executive continued that he was only informing me about that service. He told me that it is for my benefit only and by dialing a no. ,I could listen to gurbani live.He did not ask me whether I wanted to activate the service and neither he told me whether any charge was to be deducted for that.After some time of the call, I received a message that Rs.49 had been deducted from my balance as monthly rental for the service.Now I don't know how to deactivate the service. Moreover,the customer care number is too not free.I couldn't call Vodafone because I had to make some important calls and did not have much balance. Please help me refund my money and deactivate the service as soon as possible. If the call was recorded,then it will prove my innocence.

Dear sir,

I ravinder grover having prepare mobile connection of vodafone bearing no. [protected] have activated a caller tune on my no. On 08th feb., 2012. Before activating the caller tune i get confirmation from vodafone customer care that the welcome message which is play before ringing of caller tune will get remove if you get activate caller tune & raise a request after activating that. After activating the caller tune...

Dear All,

I am using Vodafone mobiel connect corporate plan but I got the charges of Vodafone live & this service is already deactivated in my number you can check the records.

its already moren then 2 weeks completed but still no updates from vodafone side.

Mobiel no is [protected]

Please also find below response get from vodafone.

Your urgent help will be much appreciated.


Thanks & Regards
Nitin Lekhwar
Mail ID. Nitin.[protected]@gmail.com


-----Original Message-----
From: Corporate Care MUM [mailto:corporate.[protected]@vodafone.com]
Sent: Tuesday, January 31, 2012 1:34 PM
To: Nitin Lekhwar
Subject: Re: *******Urgent Help******* [REF:[protected]]




Dear Subscriber,


Thank you for your email dated 30/01/12 regarding services for Vodfone number [protected].
We sincerely apologize for the delay response.
As per the below mail , we have forwarded your request to the concerned department.

Kindly note your request No: [protected] which would be processed by 02/02/12.

In case you need further help, please do call or email us. We will do our best to help you.

Happy to help
Bharat Chavan
Vodafone Corporate Relations
Contact numbers
For Enquiries: 111 or +91-[protected]
For Request Complaints: 198 (Toll free from Vodafone mobile phones within the home network)Fax number : +[protected]
E-mail : - corporate.[protected]@vodafone.com
Website : www.vodafone.in

Dear sir,

I am vodafone mobile network consumer since 2003 with mobile number [protected] in kanpur uttar pradesh.

I am using blackberry plan @299 since last two years, according to this plan, i can get the facility o[censored]nlimited e-mails & instant messaging and i cannot do the internet surfing even i can't use the gprs services also. Actually, i was making payment to vodafone without checking the bill details but when i checked my bill details on sep 2011 i have seen the data access charges around rs. 200 then i also checked few months back bills & found that from april 2011 to sep 2011, they have charging data access in each month rs. 100, rs, 150 & upto rs 250.

I went to vodafone store at kanpur with bills from april 2011 to sep 2011 and met customer care executive and shown the bills for fake charges of data access and executive blame me that i have used the data that's why it has charged then i have surrender my blackberry mobile to customercare executive and said to open any website for data access then executive told me to meet branch manager regarding this matter. So, i met mr. Mohd tabish vodafone store branch manager of kanpur and i informed that i have plan blackberry 299 & according to this plan, i can't access internet surfing even can't use gprs services. I have given my mobile to him & said to open any website for data access but he has failed to do internet surfing and told me that to send the details of all bills charges and e-mail to me i will forward the request for reversal of charges. I have options to port out to other mobile network but i don't know how to get my security deposit money rs. 2, 500 that's why not to port out.

But i have checked my monthly bill in oct 2011 & found that there was no reversal, even they charged once agian in october month bill for data access. So, i called to branch manager of vodafone store & complaint then every month they were charging for internet surfing from april 2011 to dec 2011 & same each month i just follow to vodafone branch manger & finally vodafone branch manager has forward mail for the reversal of rs. 877 in dec 2011. Finally, when i have checked the bill of jan 2012 & get the reversal of rs 647.46 against my request reversal amount rs. 877 but i have got other fake charges of isd calls. There were given to isd numbers +[protected] for 1 min rs. 50 charged two times with same number & same amount & i complaint to vodafone branch manager & i said to him that rs 50/ min can't be charges for isd call to anywhere in the world by any mobile network provider & he replied me that these numbers already publish in newspaper & news that anyone get missed call from these number & called back to these number they charged rs.50/min then i told him that i have not recieved any missed call and i have never call back to these because i don't know these & you are un-necessary blaming me that i made call to these number just like fake charges of internet surfing and fight long time for the reversal and got the reversal but not full amount.
Your company vodafone reverse the charges because these charges was faked otherwise vodafone can't reverse the charges and now they have applied another fake charges of isd calls for rs.50/min which i have not made call to these special isd numbers.

Kindly guide or suggest me what to do.
Please help me out with this problem

Thanks & regards
Mohammad tariq
88/97-a, peshkar road,
Chaman ganj, kanpur-208001 (U. P.)
Mobile no. : [protected]
E-mail : [protected]@yahoo.co.in

Data service is not working on my mobile since last month. I contacted on regular interval with the Vodafone Service desk but the problem is not resolved till this i face since last month. Every time they are not responded.

please Help.

Dear sir,

Mobile no. [protected]
Relationship no.1.39633825

I have a postpaid connection with vodafone with last 6 month. i have received a mail on 3rd feb 2012 that my current outstanding bill till 3rd feb'12 was rs. 1137 (jan due bill 907.5 + current outstanding rs. 229.5 =total rs.1137.00).

On 6.2.12 evening when i visit vodafone site for doing payment of jan due bill the current outstanding amount is showing rs. 5472, in evening it was showing rs. 5600/- and now in 7.2.12 morning it showing rs. 5946 when i made payment of rs. 908 jan due amount. i want to know the details, how it becomes rs. 5946 from rs. 200 in between of 3rd feb to 7th feb.

How this current outstanding bill amount is increasing, when i have not made any other call else then vodafone from 6.2.12 evening to 7.2.12 morning as well as i have not used internet on mobile. when try to contact on vodafone customer care no., they are not forwarding my call on 111 & 198 no.

I was on roaming from 27 jan to 5th feb. and now i have to visit for another two state in this month. but i am now worried and not able to roam with vodafone as billing amount is showing. when i have contact on customer care no one customer care executive is not giving any detail on 111, 1111 & 198 several times. they misbehaved but not provided any details to me which can end my worry and after that they are not taking my call on any no. by not giving option to talk customer care executive.

So i want to request you to kindly send me net current outstanding amount details if this amount after discounting all scheme benefits. please tell me the net current outstanding amount after discount so i can visit upcoming roaming visit without any worry before 9th feb'12. as i have to go on 9th feb on roaming area. i have given request by mail to vodafone two times as well on phone but not getting any response from their side.

I hope that you will understand my problem and will give me the net current outstanding amount after discount without waiting of this billing cycle
Period so i can continue service with vodafone otherwise i will not be liable to pay any increasing amount billed by vodafone.


Regards

Neeraj gupta

Enclosure mail copy from vodafone:
On fri, feb 3, 2012 at 2:17 pm, your creditlimit (del) <[protected]@vodafone.com> wrote:


Hello,

Thank you for using our services.

We are pleased to provide you with the following details regarding the vodafone cell number used by you having no. [protected]

Your present credit limit is rs. 1400/- and your current usage (billed + unbilled) is rs. 1137/- as on 2/3/2012. please make an interim payment of rs. 1137/- without delay to enjoy uninterrupted services.

For your help and convenience, following are the payment options available to you:

I have been trying to get converted to Prepaid or Port my number , but Vodafone is saying they require 5000/- Rs for Fancy number charge , which this come from . They are always giving me unnecessary reason , charging high amount in postpaid connection.

I would like to complaint this to try can anyone point me in right direction.


G.Sandeep,
[protected]

hi sir
pls i want my vodafone prepaid mobile outgoing n incoming call detail
my cell no. [protected]
so please sir u give report argently
thank you sir

Without using my mobile / concern Sim bill was charged with in three days. Please find the follow details of the scenario:
1. Mobile switched on 20.01.2012 (new mobile purchased, hence mobile missed)
2. Mobile bill checked un-billed amount Rs. 0.07 on 20.01.2012
3. You Tube browsed for 04:00 hrs (bill was Rs. 283.67) on 20.01.2012
4. 21.02.2012 You Tube browsed and bill checked Rs. 822.00
5. After this mobile not used even for making calls also used only for bill checking.
6. Then bill increasing started automatically at an average of 138 rupees per hour.
7. Just I waited for the trend and thought it was happening by mistake till the bill raised to Rs. 1322.00.
8. Unfortunately mobile battery was low, that's why not called the customer care.
9. 25.01.2012 by 22:50hrs I called the customer care, that was just trained like a IVR system. I called another useless. he was also like the previous one.
10. 26.01.2012 by 09:30 I called again the same developed hopeless nonsense customer care ( fantastically this money making machines charging call charges for those brilliant (!!!!!!!!!!!!!!!) customer care), one lady mud was attended and surprisingly all were made up of same mud. No changes and even they are not able to understand their mother tongue also ( What a great persons engaged for problem solving). I really amazed that even a astrologist parrot may also respond to the "Master's" word, if he say or shouted to him/her).
The same comedy was continued with full tension. One of the brilliant stupid finally understood what the problem was. At last he told that we are the useless. And he asked to wait till the bill generated to do some thing.

The enquiry is this: My bill amount is increasing without touching the phone. Why? I told each and every half-an-hour bill status.

Then the increasing trend stopped and then also I continued the bill check up. Absolutely stopped the billing.

For this clarification after bill generation, I called one more intelligent almirah for clarification. Because the same bill which I was checked before the bill generation.

So suggest me what can be done for this, because the same useless answer i got but in a different way. he asked to visit the Vota fone (the broken mobile) store. (I never believe it may get reworked / accept their mistake).

I kind request to all the mobile users, please don't go for Vodafone post paid / prepaid (that is also fantastic story, so that at present I stopped the prepaid also) connections. They are terribly play with your money and they never respond to you.

These robberis never change their theif mentality. Be careful from these mobile service theives.
All the above 3rd class words used because how it hurt me, you can't understand or believe.
If you did some thing to solve this, I will be thankful to you.

I received a message(on my Vodafone prepaid SIM) from Vodafone on 4th Feb saying that my 3G data validity is over (Period - 4th Jan to 4th Feb 2012). I recharged online immediately (4th Feb) for Rs 375 (1GB usage) and was expecting my plan to be activated within 4 hours. Kindly note that my prepaid balance at that time was about Rs 150. Since then, I've been using my internet till about 9PM today (5th Feb) and right now my balance has been deducted to Rs 0.05.

Please find the image(also attached) in this link (http://i41.tinypic.com/23u8zl3.jpg), my proof of transaction (using Axis Bank net banking) made on 4th of Feb 2012. T

There are two things:


- My 3G was not activated.
- My balance was deducted for internet usage without my knowledge.

I spoke to the 111 number who transferred my call to your technical team. They gave me the nodal office e-mail id. Also, I spoke to the 198 number who asked me to put a mail to Vodafone care. Both of the care executives confirmed that 3G is not activated on my number.

Let us assume that I if I had to communicate urgently, I would be unable to talk to people or contact them via the internet. This is unacceptable.

Dear Sir,

My name is Varun jain. I am a postpaid customer of Vodafone having number [protected]. This number has been taken around one year back and registered in the name of Varun jain. From the last few months I am in continous receiving nuisance/threating calls from Vodafone that this number is in the name of Mr. Baljeet singh lamba and they have some outstanding amount which he has to paid. Every time I update them that this number is registered in the name of Varun Jain and there is no relation of Mr. baljeet singh with this number. I am totally frustrated with these calls as they are calling on continous basis.

Name of vodafone executives

Hemlata - [protected]
Manpreet - [protected]
Preeti - [protected]
Deepika - [protected] and etc. etc.


Please help me!

Varun Jain
[protected]

I am using the Vodafone Mobile # [protected]. My last billed amt was Rs- 370.00 and my credit limit is Rs- 500.00. Last deposit date of my bill is 05 Feb 2012. I already made the payment of my billed amt i.e. Rs- 500.00 on 03 Feb 2012 at 6.30 PM. I called up customer care by my cell number at 8.00 PM and they told me that my payment was still in updation and told me to call the customer care again after 1 hour and also told me that they will process the request and provide me the regular services however when i again tried to call after 1 hour i found my outgoing to customer also got barred. When i called them again at 12:00 AM from different vodafone number, they told me to deposit more money to continue the service again. I am not happy with the service of Vodafone as I am regular customer and always make the payments in time. Please investigate this matter and provide me the resolution.

Gaurav Singh

Sir/madam

I recharged my mobile no. [protected] as below:
1st recharge on 31/01/2012, 05:57:28 p. m. of rs. 43

Which is full talk value recharge as per offer know from *121#
Number dialing on my mobile number. but now i get only rs. 36.98 talk
Time both the time and remaining rs 6.2 be credited
Within 48 hours. but now 72 hours completed but uptill now i not get
Remaining talk time. please credit my remaining rs 6.2 talk
Time in to my mobile number. every time you are not credit remaining
Balance uptill we not giving email in writing. this is my 6th time experience. why every time you
Trying to cheat customer this way?

I also email to zonal officer and costumer care for above complain before 24 hours. uptill now they also not solved my problem.

Dear All,

Recently i have purchased a Net cruise data Card from Vodafone with data card no. [protected] from there executive Mr. Gurpreet ([protected]) on dated 20-jan-2012, and they said it will get activated within 3 working days, however after no. of call and two times documentation submission in Vodafone store and to their executive it was get activated on 25-jan-2012 also verification was done for same.

on 26 jan-2012 it was giving deadly speed 0-10 kbps, for that i lodge a complaint in Vodafone with 26-JAN/1053, on this complaint no action had been taken by them and they close the case on dated 30-Jan-2012 without resolving it.

so on 31-Jan-2012 i tried to check the data card then it was not working, it was informed to me that my data card services has been barred from back end department due to non submission of document.

after that i mailed and called to vodafone people and their nodal office however they didn't picked the call and there is no revert from vodafone till date.

the no. which i have tried are given below.

[protected] baljeet
[protected] nitin

[protected] dheeraj
[protected] dinesh

Nodal Officer ----+[protected] , Ms. Kanika Dubey

+[protected] Mr Sudipta Kumar Sen
+[protected] Sushma Khanna

please do the needful

Regard's

Ajay Kumar
[protected]

Sir,I Chandra Prabha Agnihotri registered a complain yesterday that in my mob. no. [protected] a Voice Blog Service has been activated till Jan 2011. I had complained about that nd ur costumer care employee has messesed me that ur service has deactivated bt on 2 Feb. ur company cut 7 rupee charges from my account balance.I had also messaged u yesterday nigt approx 11 pm. bt i did't get any responce from ur side.I want that service will cancelled from my mob. forever nd dont activate any service without my consult.Plz take action on this complain as soon as possible.