[Resolved]  Vodafone — Resubmission of Documents

Address:

Hyderabad, Andhra Pradesh

Hi,

I am Ashok Agarwal and I have been using Vodafone Prepaid number ([protected]) for the past 6 years (since Hutch was associated with Orange). Though I have faced a wide-range of problems with VF I continued to stick with it this long so I think I can be called as a "loyal customer". And then I took another VF prepaid number ([protected]) which I have been using since the past 3 years.

From the past 2 months I have been getting sms and calls asking me to resubmit my latest photo, id proof and address proof because of some govt regulations. I was able to submit the documents on October 23, 2010. I submitted a copy of Pan Card as id proof and the latest ICICI Bank Statement and ICICI Credit Card Statement as address proof (which are, according to TRAI regulations, valid documents). Those are the only documents I have. I submitted these documents at Vodafone Store in Malakpet/Moosarambagh.

I was thinking that everything went well until I started getting the same sms to resubmit the documents. When I checked with the customer care, they informed me that they never received any documents. To my surprise, instead of them checking with the Vodafone store, they asked me to go back there personally and check with them.

I have several personal problems and my schedules are totally different. It took me close to 2 months to make time and resubmit the documents on Oct 23. Now going back there and checking the fate of my documents is out of question. It is after all your duty to make sure that all documents are properly stored and records are updated. What if they ask me to resubmit the documents again? What is the guarantee that this time my records are updated? What is the end of this?

The only reason I am still sticking with Vodafone is because many of my old friends/relatives have this contact. It doesn't take more than an hour to sms all of them my new number. If at all my documents are lost and I had to resubmit it, I would rather go to your competitor and take a new connection instead!

I hope you understand the problem and make sure my records are updated. For your reference I am providing the serial numbers for the documents I have submitted along with other information.

For Mobile Number: [protected]......Serial number on the customer copy is C4954263
For Mobile Number: [protected]......Serial number on the customer copy is C4955179

The called id on both the numbers has been disabled because of this and I request you to bring both the numbers back to normal asap.

Regards,