Vodafone India Complaints & Reviews

I am Karthikeyan existing user of vodafone postpaid in A.P. for last 4 months I am not using that service but yrt thy are sending high amount of monthly 800rs and more. actually my plan is 100 rs rental and 70rs sms pack and etc tax only. they cheat me and ask me to pay the amount near 3000rs. if they tell correct amount means I am ready to pay the amount. My vodafone mobile no is [protected]

Dear Vodafone,

My self Amit singh (zonal head icici bank ltd),from yesterday my mobile network is not proper.,against this i raise a complaint in u r customer care ,but no revert i have seen..and one o[censored] r executive is also misbehaving with me Mr. Sunil pai..he was very rude..he is speaking like some govt.employee ..

pls take some action ..and resolve the same as soon,

Rgds,
amit
([protected])

sir i am a subscriber of vodafone prepaid service no [protected] . the caller tone set by the company automatically in my phone and unauthorised charges deducted from my prepaid balance. therefore it is requested that kindly remove the caller tone from my mobile phone immediately as i have no need of this feature

regards

suresh lal
border security force

Past night my fone got a mgs for the activation confirmation of music junction services and deducted money from my belance. I nerver told you to activate this services so why this service is activated on my number. You are requested to deactive this services and refund my money to me. and i am not able to contact to customer care from my phone. what is going on?.
My name is varun kumar. Phone number – [protected], house number 2872, sector-15 panchkula.

Sir,

I am using Vodafone sim since 5yers now they asking for Id proof & Address details. i have no proper idproof because i have applied maney times Voter id, but i have not got a voter id. this is issued by government they when issued? and also i have no ration card. so how can i submit my id proof? they telling submit others id proofs, but how can i submit others id proofs?

Dear Sir.

I am Vodafone Customer from last two years. My Mobile no is [protected].On 28.10.2010, i.e today , I have received a massage that callertune service has been activated in my no and so Rs 30. has been deducted from my balance. My balance is become Rs. -18.00 from Rs.12.00. But I do not make any call to vodafone for Callertune Services. This is ridiculous.Without any direction from me , How they do such thing?
Is this called true services?Please look after this matter and take some serious action in which any mobile service provider can not do this with any customer.

Yours Faithfully.

Debajyoti Chattopadhyay

Dear Sir,

I am the vodafone customer -[protected] using the services for the past three years

They are sending the fraud,waste and worthless messages to the customers and doing the business

Recently they have send me one message on[protected] saying that "LAST DAY" special promo offer Recharge with RC 50 and get double TT valid for 15 days will be credited in 48 hours

And i have recharged my mobile with RC 50 on the same day ref tansaction ID:[protected]

They have not credited the amount in two days and i have called several times to customer care dept for 15-20 times they are kept my call on hold for 10 to 12 times and not given any proper response and they have given ignorant service to me.

they are sending the worthless,waste and fraud messages to the customers and making fools

And i am requesting you to take the necessary action on vodafone for sending the fraud message to customers and getting the business

Thanks & Regards
Santosh Kumar
[protected]

Re: Pls look in to this
From:
Yogesh Negi <[protected]@yahoo.com>
View Contact
To: vodafone delhi <vodafonecare.[protected]@vodafone.com>; vittorio.[protected]@vodafone.com; guy.[protected]@vodafone.com
Hi V'Team,

Till date i got no response from anyone , speaks volume of a BRAND.

Yogesh Negi,

Astt. Manager - U.P
Philips Electronics India limited
Consumer Lifestyle Sector
[protected]


From: Yogesh Negi <[protected]@yahoo.com>
To: vodafone delhi <vodafonecare.[protected]@vodafone.com>; vittorio.[protected]@vodafone.com; guy.[protected]@vodafone.com
Sent: Wed, October 27, 2010 4:42:33 PM
Subject: Pls look in to this

Hi V'fone Team,

I am your customer( Post paid ) for the last five years with different location, i am just got transferred to delhi & as i so much attached with vodafone i am continuing with vodafone services in spite of so much fabulous offer i.e avaliable in the market.

Thats the TRUST who always bound me with vodafone.

But this time i really fell cheated as i go through with my vodafone bill, i am using a blackberry phone for which i want to activate the services through vodafone as per talk with your agent he confirms me that i have to pay Rs. 249 per month & that service will get activate to your number i say o.k pls activate the same, i have the activation for the same in two days.

Now when i receive the bill for this month i am very much surprised to now that vodafone charges Rs. 3989 from me by the name of BLACKBERRY TO VF, i am really astonished to see that because your agent doesn't told anything about that, & moreover over my phone i just only activated my official i.d & i am not checks any mail or even forward any mail from that then for what i have to pay & why ????????????????

Look in to my concerns i am not ready to pay even a single penny for the services for which i am not aware/not used.

I hope you keep in mind your brand image as well as your customer image because a satisfy customer can earn a lots of promoter for you or at the other hand he increase the nos. of detractors for your brand now the ball is in your court.

In waiting for your replay ..............

Thanks

Yogesh Negi,

Astt. Manager - U.P
Philips Electronics India limited
[protected]

I am getting missed calls from unknown numbers.When I call to those numbers again to know from whom I got those missed calls, I came to know that, those calls are from vodafone and my balance is getting deducted each time when I call to those numbers. It's not only my problem, all the vodafone users are facing this problem.

So I hope you will take action on vodafone people who is giving unnecessary missed calls.

Hi There,

I am Gaurav Srivastava, an employee of tech- Mahindra limited sector 64 Noida. I am recently trasferred from Pune to Noida. I took two vodafone corporate plan connections (for me and my wife who is also a Tech Mahindra emplyee) from Vodafone Sales Executive at my office premises on 15th October. I submitted the following documents:
1.) PAN Card copy
2.) Employee ID Copy
3.) Two passport size photographs.

Till date my outgoing has not started. Below are the details of the problems.
Till date my outgoing has been barred and the reason I am told that I have a negative verification. I was never contacted for either home or office verification. The verifying party has put a comment that I wasn’t present at residence where in fact I explicitly told the sales guy that both me and my wife are working hence are not available at home during weekdays. They said that verification will be done during weekends before and after 8 a.m and 8.00 pm respectively.

This Friday, I was told from the CC executive that my outgoing will be started in 1 hour (from 12:00 PM) but after repeated attempts at Vodafone CC I was made fool that the services will be up any time soon.

Till today I am running behind the CC agents to get the services activated but now only they have raised a request for re-verification (CC ref #[protected] and I am told that it will take another 48 hrs.

I am very frustrated at your poorly managed and sorry state services and I am thinking of taking a stern action against it. As a first step , I am going to shoot an e-mail to all the colleagues and the corporate connection representative of my organization to bar Vodafone from providing services to my organization. I have worked with many organizations and I think of dropping an e-mail to the respective contacts and request them to deter the employees in taking Vodafone connection. This is going to seriously dent the Vodafone post paid and prepaid connections sales.
I am fed up with the frustrating quality of Vodafone Services as a corporate customer.
I am going to shoot an e-mail to my office HR and plea him to bar Vodafone from providing any services to tech-Mahindra employees.
The CC executive at tech-M premises (Ved) is just bushing around the beat, cheat and befool the employees of tech-Mahindra.
The verification agency is wrongly and brazen shamelessly updating the verification report in the system when nobody is visiting my place. I and my wife were at home all the time yesterday but the report says that the verification was carried out at 2:50 PM and no one was present at the flat.
I have repeatedly mentioned that both me and my wife are working so the verification can be done before 8 am and after 8 pm.
Fire the Verification agency head Parmesh ([protected])
I WANT MY DOCUMENTS AND PHOTOS BACK which I submitted while applying for the Vodafone post paid connection. I foresee them being misused when I am not availing any frustrating services from Vodafone.

Respected sir,
I am a resident of in kolkata(west bengal) staying in Bhownipore area , for the last 6-8months there has been a mobile tower installed right adjacent to our building , the building height is less than our Apartment building its just 4 floors , the building is currently used by Adhunik Group as there guest house.
As you know mobile tower radiation are very harmful and as the tower right adjacent to my flat i.e. the tower starts at my flats height i.e. 6th floor thus is causing us great health problems like continuous head ace, irritation, nausea etc.
Plus our electronic gadget sometimes doesn’t also work properly.
e.g. if Ii am standing in my balcony and talking on the phone i am unable to hear the other persons voice etc
Thus this is my kind request to you to kindly order the service provider of the tower i.e. Vodafone to remove the tower with immediate effect.
Ayush Modi
33 Dr. Rajendra Road
Bhownipore, kolkata -700020

I have a VODAFONE prepaid number and had a balance of around 72 rupees in my account along with the 35/- rs SMS pack, my balance dropped to -72 rupees and a multi caller tune got activated on my number, when I called the vodafone care number I was told that it was activated by me and I told them that the mobile was with me in the afternoon and nobody was at home and I didn't activate the service as I was sleeping in the afternoon time and I personally don't run even the regular caller tune service and was never interested in doing so, in reply to that the executive VIJAY (he couldn't even speak or understand english) kept on blaming me for activating the service and I too took a stand of not admitting to something not done by me which is justified as a customer, When I told him I was not able to send SMS (for SMS pack that I had in my account) as well he told me "you need to have a minimum 1 RS balance in your account... to which I just asked him that "If you can deduct 99/- without the sufficient balance and the request from a customer why don't you let the clients use the SMS pack for which they have paid in advance to which he replied rudely " Hamara system aisa hi hai" this irked me and I asked him to transfer the call to the supervisor to clarify and seek solutions, he put me on a long hold and then came back on line and told me "Ye service aapne hi activate ki hai", when I told him why he didn't transfer the line to the supervisor he said "Supervisor ne mere ko bola hai bolne ke liye" ... this aggravated me even more, coz no where a supervisor can deny a customers call and here the executive didn't want me to speak to the supervisor, I asked him his full name and he denied to tell his name too , so I called the other time and spoke to other executive who willingly passed my call to a supervisor from whom after telling my problem I got the name as ",VIJAY JHILLA", I have a very bad experience with vodafone now, they keep on activating the service of caller tune irrespective of your balance and without your acknowledgement and blame the customer for no rhyme or reason, and that too put our balance in negative for it but for a sms pack for which we have already paid they want a minimum 1/- balance for us to send the bulk sms. Pathetic service and are looting the common people like this.

Respected Sir,

For my sim card register blocked and deduction of full balance i am giving this complaint.

Please find out my side mail and vodafone nodal officer mail regarding this.

I hope that TRAI will solve this problem honestly in very short duration.

Thanks in advance,
J.Sadaqathullah.
er.[protected]@gmail.com.

NOTE: Contact me through mail alone.

CONVERSATION MAILS BELOW:


Re: Need honest reason for no service. [REF:[protected]] Inbox
Vodafone Care <vodafonecare.[protected]@vodafone.com> Tue, Sep 28, 2010 at 4:06 PM
Reply-To: vodafonecare.[protected]@vodafone.com
To: er.[protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Mr. Sadaqathullah,

This is in continuation to our email dated 27/09/10 regarding the concerns for your mobile number [protected].

We would like to inform that your Bonus Recharge of Rs.14/- to enable free browsing usage of 200 MB on 20/09/10 carried an expiry dated 23/09/10.

The deduction of your balance from Rs.681.65/- is towards browsing post usage of 200 MB and the usage was charged at the rate of 10 kb at 10ps.

Further, we would not be able to process your request to reverse GPRS usage charges, as the same stands valid.

Attached herewith are the usage details and the subsequent reduction from the balance for your reference.

We regret the inconvenience caused inadvertently. In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Abdul J
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91 -[protected]
E-Mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: ajitharajnodal.[protected]@vodafone.com
Sent: 27-Sep-2010 12:47:59
To: er.[protected]@gmail.com
Cc: vodafonecare.[protected]@vodafone.com
Subject: Need honest reason for no service.

Dear Mr. Sadaqathullah,

Thank you for your email dated 24/09/10 regarding the concerns for your mobile number [protected].

We would like to inform that your email has been forwarded to vodafonecare.[protected]@vodafone.com for processing and they will respond to you within 24 working hours.

In case, you are unhappy with the resolution offered, we request you to bring it to our notice with the complaint docket number raised at the call centre/Stores/Mail room. We'll do our best to help you.

Happy to help,

Ajitha Raj
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Nodal Number : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91-[protected]
E-mail : ajitharajnodal.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: er.[protected]@gmail.com
Sent: 24-Sep-2010 13:01:19
To: ajitharajnodal.[protected]@vodafone.com
Subject: Need honest reason for no service.

Respected Sir,

My mobile number is [protected]. On 20th 8pm
i activate 14 rupees 3 days internet pack and got free usage of 200MB.
But before its get over my sim registration got failed on 21st 1am.
While i contact customer care they not respond properly as well as i
contact customer store they replace my sim. Even though still it not
activated, i call them and ask reason, for that they told "YOU HAVING
507 RUPEES NEGATIVE, HOW IT WILL ACTIVATE?". By heard that i got
shocked. Because i had 174 rupees balance that time. Then how i lost
174 and 507 as negative balance.

I need my same number with my 174 rupees
balance very soon. I using that number for more then 3 years without
any negative balance.

Expecting very honest reply & my sim service
very very shortly with hope of vodafone nodal.


NOTE: If any query or to talk with me. Call me in [protected] & in [protected].


Thanks & Regards,

J.Sadaqathullah.
[protected].
[protected]

USAGE - [protected].xls
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sadaqathullah j. <er.[protected]@gmail.com> Fri, Oct 1, 2010 at 9:02 PM
To: vodafonecare.[protected]@vodafone.com
Reply | Reply to all | Forward | Print | Delete | Show original
Good Evening Sir,

I am sure that I won't cross use usage of 200MB. Sure my usage is not more then 100MB. I am sure in this.

I need my no back with my balance. I am much depressed about sim blocked.

Try to understand and activate it.

Thanks.
- Hide quoted text -


On Tue, Sep 28, 2010 at 4:06 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Sadaqathullah,

This is in continuation to our email dated 27/09/10 regarding the concerns for your mobile number [protected].

We would like to inform that your Bonus Recharge of Rs.14/- to enable free browsing usage of 200 MB on 20/09/10 carried an expiry dated 23/09/10.

The deduction of your balance from Rs.681.65/- is towards browsing post usage of 200 MB and the usage was charged at the rate of 10 kb at 10ps.

Further, we would not be able to process your request to reverse GPRS usage charges, as the same stands valid.

Attached herewith are the usage details and the subsequent reduction from the balance for your reference.

We regret the inconvenience caused inadvertently. In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Abdul J
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91 -[protected]
E-Mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: ajitharajnodal.[protected]@vodafone.com
Sent: 27-Sep-2010 12:47:59
To: er.[protected]@gmail.com
Cc: vodafonecare.[protected]@vodafone.com
Subject: Need honest reason for no service.

Dear Mr. Sadaqathullah,

Thank you for your email dated 24/09/10 regarding the concerns for your mobile number [protected].

We would like to inform that your email has been forwarded to vodafonecare.[protected]@vodafone.com for processing and they will respond to you within 24 working hours.

In case, you are unhappy with the resolution offered, we request you to bring it to our notice with the complaint docket number raised at the call centre/Stores/Mail room. We'll do our best to help you.

Happy to help,

Ajitha Raj
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Nodal Number : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91-[protected]
E-mail : ajitharajnodal.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: er.[protected]@gmail.com
Sent: 24-Sep-2010 13:01:19
To: ajitharajnodal.[protected]@vodafone.com
Subject: Need honest reason for no service.

Respected Sir,

My mobile number is [protected]. On 20th 8pm
i activate 14 rupees 3 days internet pack and got free usage of 200MB.
But before its get over my sim registration got failed on 21st 1am.
While i contact customer care they not respond properly as well as i
contact customer store they replace my sim. Even though still it not
activated, i call them and ask reason, for that they told "YOU HAVING
507 RUPEES NEGATIVE, HOW IT WILL ACTIVATE?". By heard that i got
shocked. Because i had 174 rupees balance that time. Then how i lost
174 and 507 as negative balance.

I need my same number with my 174 rupees
balance very soon. I using that number for more then 3 years without
any negative balance.

Expecting very honest reply & my sim service
very very shortly with hope of vodafone nodal.


NOTE: If any query or to talk with me. Call me in [protected] & in [protected].


Thanks & Regards,

J.Sadaqathullah.
[protected].
[protected]

My no. is not getting closed even after I have sent many mails to vodafonecare.[protected]@vodafone.com and [protected]@vodafonecom.
I have paid off my bills and these fraud ppl are trying to generate bills for me un necessarily. I am fed up of this company.
1) I sent a a mail from my gmail Id [protected]@gmail.com.I got an auto repli but my no.didnt get closed.
2) Talked to customer care.They said that mail from my official id.
3)I mailed from my official Id mitika.[protected]@accenture.com
4)Requested my colleagur too to send a mail. on my behalf.
5) Got an auto reply but still my no. is not closed.

Attached screen shots for the series of incidents.

Please help me and save me from this fraud company since I am not going to pay un necessary bills.
I have already logged a complain at this forum.I got a response to send a mail again.
I did as was required for you all.Please look into this matter today and solve it today itself.

Regards,
Mitika Bajpai

I am a suscriber of the above mentioned service provider for a pretty long time- since 2002. Recently- this provider is harassing its old customers in the name of reverification . They contend that they are doing this reverification in consonance with instructions from Government of INDIA. in that case- they are supposed to do this for each and every customer.It seems that they are sending this reverifcation mesaage to selective customers and trying to give an impression that they have accomplished the job. I would like to mention that mine is post paid connection and at one time it was a corporate connection ( Tata group) Being post paid and originally corporate in nature there should not be any iota of doubt regarding the genuineness.
Even then after receipt of the message I submitted several times in the rececent past.-I clearly remember that I submitted in April & September - this year.Again - I am getting a mesage this month.
This is sheer harassment.If at all reverification is required- it is the duty of Vodafone personnal to visit the premises of the customer for reverification of the same.How can they expect the customer to visit their office every month. I further gather that this message is not sent to all cutomers. In absence of the same the efficacy of the execuse is also questionable.

I am the Vodafone mobile service prepaid user.I am using the said vodafone service from last 5 years.there was account updates as decided by govt. of india as told by vodafone mobile service providers. I have submitted all the required Documents asked by vodafone service providers to update my account.On submitting the required documents the said service providers committed the mobile service will be activated within 24 hrs of time.But they didn't activated my fone service.visiting to the vodafone store after 36 hrs of time in mulund(west),Vasant Oscar,LBS marg the staff people of vodafone they were not polite,and activated my service after half an hour of time sitting and requesting them.now after 20 days of times passed again they have deactivated my outgoing call service i don't know for what reason.Calling to there Call tollfree no.114 the call centre representative tells your documents are not submitted for which the service is deactivated.I asked him that for how much time i should submit the documents as i have already submitted it 20 days back.he says i don know but our system shows ur documents are still to be submitted.please help me how get out of this purposefully mental and physical agony from these mobile service providers.
I will be very thankful and suggestions will be appreciated.

Your Truly,
Ritesh S Khanna,
Malabar Hill road,Block no: 80/5,
Mulund Colony,Mulund(west),
Mumbai. 400 082.

I, Harvinder Singh registered with Vodafone having mobile number [protected] submitted complaints various times for unwanted SMS bu till date there is no action taken by them despite of taking extra facility for "Do Not Disturb" from the last one year.

Kindly check and arrange to resolve this issue at the earliest.

Regards
Harvinder Singh

I had approached your Goregaon (E), Near Railway Station, for getting new Vodafone connection, I was offered a group plan where i can make all calls within my 3 Nos absolutely free , irrespective of whether i am local or in raoming mood,I had verified with the store people whether i can activate my 1 No immediately & the other 2 Nos, after a months time, & for that will i be billed for all the 3 Nos or for only 1No which i wll activate? I was told that the billing will start only after activating the sim card, so i[censored] activate only one number you will be billed only for that number & not the other 2 Nos.My Relationship No is 1.16976866 & i was alloted the numbers [protected], [protected] & [protected] ,But to my utter surprise i received bill for all the 3 Nos even without activating the 2 Sim cards.
I appraoched the same branch to clarify the matter, they personally saw that my 2 sim cards wernt activated yet, so they told me to ignore the bill & the amount of Rs,75/- for each bill will be adjusted in further bills,Now 5 months have passed by & i dnt paythe amount but stilll it is being carrid forward everymonth, Why should i pay any amount as monthly charges when i havent even activated my sim card?
Further i was even more surprised that in one of the numbers which i had purchased solely for the purpose of makng free call with in group i was charged in roaming mode, where as i was clearly told before connection that local or roaming to & fro within all this 3 group nos will be absolutely free.
I fail to understand why a reputed concern like Vodafone is unable to guide about the basic plans to their valued customers in a proper way.I feel very badly cheated & have already shelled out quite a big amount aginst some service which i couldnt avail of or dint require it altogether.I request you to kindly look in to this matter & adjust my above amounts in the forthcoming bills without any further delay. Failing which I have no options rather than to put forward this matter in the leading Newspapers. & deactivating all my numbers from the service of Vodafone.

what the [censored] is going on...vodafone sucks...keeep deducting money without any reason...

seriously i changing my service provider...costumer care executives sucks...

they 've deducted like 100 bicks in last week...

now think there are like 20 ppl i know with same complaint from my circle so...like eevery person using vodafone has same problem...few ppl in India dont even know how to approach for a complaint ...so are misused by service provider...i strongly oppose these action...

think ...there are like millions of ppl who have same problem...and billions of money vodafone is takin frm us...THIS IS PURE THUGGING...i dont know why...police dont catch these company owner...actually they are bigger thieves...snatching like billions of rupees ...VODAFONE SUCKS...!!!

I Jithin Mathew made a recharge Rs 97 for mobile connect from vodafone service provider16/10/10. After recharging one our later i got a confirmation message from vodafone that was (ye suvidha apka account me activate ho gayi he). Then i started surfing from mobile, before surfing main account balance was near by Rs 92,after surfing i checked my account it was near by Rs 56.Then i tried to call customer care complaint desk 198 from my number the number was not connecting.Then i used another vodafone spare sim the sim is belongs to gujarat([protected]) the numer got connected to 198 complaint desk.I got a person online he told me that for 97 recharge you have to activate vodafone mobile connect on your mobile,still yet have not activated that facility, so that you have to send a message to a specific number along with your 15 digit imei and another message to VMC.After sending message i got a specific installing message i installed in my mobile.Then i surfed my balance got deducted, then the next day i surfed my entire balance reached at Rs -8.Then i called to 198 from my gujarat sim the first person diverted the call to the manager the person told me that it could be problem related your mobile or sim, move to vodafone mini store that person will assist you,check from there,if the problem is related your sim we will refund your amout, then i went mini store i got desperited. I called one 198 after explaining the call transfered to Vmc dept. The person told me that amount will be refunded within 24 hrs. After 24 hrs i havn't recieved any response then i called up again VMC person told me that i have forwaded again you will be getting a call from our service dept. within 24 hrs. Still yet i have not received any response from the service provider. I have losed my entire balance and my 97 recharge amount.
my mobile number is [protected]