Vodafone India Complaints & Reviews

TO
THE BILL DESK OF VODAFONE ESSAR,
VODAFONE,
TAMILNADU


FROM ,
DR SARAVANA
[protected]@gmail.com
TAMILNADU

TODAY NOV 5,AT 7.00 PM(APPROX) I HAVE TOPPED UP MY VODAFONE MOBILE NUMBER [protected] FOR GPRS BONUS 14 BY SBI ONLINE BANKING REF NO MSBI[protected] ,THE AMOUNT HAS BEEN DETUCTED FROM MY ACCOUT TO VODAFONE BILL DESK BUT I DIDNT GET THE TOP UP THERE IS NO RESPONSE FROM CUSTUMOR CARE AS THEY ARE TELLING THE IS NO UPDATES ON THEIR SYSTEM(IS THIS ACCEPTABLE) .DONT THINK IT IS A SMALL AMOUNT IT WILL BE THE SAME FOR ANY AMOUNT IF I TRIED A LARGE AMOUNT.is this correct .plz accept my request and clear this irresponse as soon as possible.

Dear Sir,

I would like to bring into notice about same unknown transactions of about Rs 52,000 from my Axis bank account ON 3Oth Oct.10 to 1st Nov. 10 in the name of Vodafone-Billdesk-Mumbai. I am nowhere connected to Vodafone. This transaction is a big surprise for me and at the same time I am higly disturbed with this loss.

It is my humble request to all to kindly help me regarding this fraud . I would also like to know the possibility of getting my money back

Regards
Sandip Bhabad
[protected]@yahoo.co.in

I bought a Vodafone sim from Chandigarh( Vodafone Punjab Circle) on or about 21 June 2010. The Mobile number is [protected]. I paid Rs.500/- and virtually immediately got a recharge amount of Rs.110/-and later on a further recharge of Rs.380/- Thus I had a prepaid amount of Rs.470/-.
I also own an Airtel Connection from the Delhi Circle which I generally use in since I work in Delhi.
I visit my old aging mother in Chandigarh for a few days every month, and when I am there I get extended phone calls from my kith and kin in the UK and calls from my acquaintances in Chandigarh and Punjab. Therefore, I purchased the above connection from Vodafone (Punjab Circle) basically for use when I am in Chandigarh to circumvent roaming charges on my Airtel Connection.
I felt happy that I will save unnecessary expense on receiving calls on my Airtel connection.
On the Vodafone connection I activated DND, and also deactivated the Caller Tunes (provided by Vodafone free for one month). On 19 Jul 2010 4:57:56 AM I got a sms confirmation from Vodafone: “Hello! As your Request CRBT service has been deactivated on your Number. To activate send sms ACT CT to 144”
From 15th September 2010 till 27th October 2010, I went abroad, and locked the Vodafone sim in my safe in Delhi. The sim was inactive during this period.
On31 Oct 2010 6:51:03 AM I received a sms from Vodafone: “Hello! Apke number par chal rahi CALLER TUNE service ka monthly/daily shulk apke account se deduct kar liya gaya hai, Service to deactivate karne ke liye sms kejiye CAN CT 144”
When I saw the sms, on 31/10/2010, immediately I RESPONDED BY SENDING sms to 144 ( at 11:42:54 PM) stating CAN CT. Thereupon immediately received sms from 144 on 31 Oct 2010 11:43:24 PM: “We have received your request and the service will be deactivated within a maximum period of 4 hrs. Followed 31 Oct 2010 11:44:33 PM Hello! As per your request CBRT service has been deactivated on your Number. To activate send sms ACT CT to 144.
At the same time Rs.30 were deducted from my balance (69.24 reduced to 29.24 approx.)
I was in Delhi at the time, and called 111 and the Customer Care at Vodafone Delhi directed me to call customer care in Punjab on [protected]. I complied and there spoke with a person who claimed his name as RAM. RAM claimed that I must have sent an sms requesting for the CT service, which I know is not true, he did not budge, and stated that the CT can be cancelled but the amount just charged cannot be refunded. I therefore requested that he put me through to his supervisor. He asked me to hold, which I did for a considerable period, but no one attended to me, and finally I had to abandon the call, and was informed that the waiting to be attended by the Supervisor who did not come on line cost me Rs24.00, reducing my balance further to Rs 5.29.
Immediately, I sent an email to vodafonecare.pun stating the above and adding “In July I requested yourselves to cancel all extra services for which any type of payment will be requested in future like caller tunes and missed calls etc. Despite cancelling, it seems, you have still been charging me for Caller Tunes, and possibly for other services which I do not require.”
On 2/11/2010, The response I got is: “We would like to inform you that, we are unable to process your request for the reversal for Vodafone Caller tune service and Love guru alerts as both the services were activated after receiving your consent on the auto dialer which was sent to you on dated 21st August 2010 for Caller tune service and on 09/10/2010 for Love Guru alerts. and also regret to inform you that we are unable to provide reversal as we have not received any request from your side for the reversal of charges within 48 hours (from the date of deactivation of service activation). However we regret to inform you that we are not able to deactivate Love Guru alerts as we don't have any source available for deactivation so would like you to request you to Deactivate service from your handset by dialing *123*144#”
I immediately I wrote again to Vodafone Stating: “I do not agree with your version. I cancelled the Caller Tunes even during the period that you were offering it for free for the first month, so why would I re-activate it? Regarding Love Guru, I could not have consented to it on 9/10/2010 in any case, because from 15/9/2010 to 27/10/2010, I was abroad in the UK, and I had left the Vodafone sim in my safe in India. I am sure either there is an error on your part, by your electronic equipment/ and/or your server/computer or elsewhere by yourselves. Or is Vodafone India simply indulging in unfair practices to make quick money? Whereas Vodafone UK has a good reputation. I request that you supply me with the complete breakdown of the charges deducted from the time I purchased your Sim and subscribed to your service on or about 21/6/2010 to date. Meanwhile I confirm that I have deactivated Love Guru in the manner suggested by you. Please confirm that Caller Tunes is also deactivated, or do I need to send any further Deactivation code. I also assume subsequent to this email of yours I do not have any extra service running on my number. Please confirm so to me; and please do not send me any requests/alerts for any of your extra services, I do not need them. This has been a bad experience, and the amounts deducted from my balance are unjustified.”

On 3/11/2010 Vodafone wrote to me: “On the basis of our previous conversation would like to reconfirm you that we are unable to provide your reversal for vas charges as service were activated after your consent” Vodafone also completely ignored everything else I wanted replies to”

Immediately on 3/11/2010 I wrote again to Vodafone: “I do not agree with your version, since I know it is not true. Kindly let me know the next level that I can take this matter up with.” And “As asked for in my email of 2/11/2010, I again request that you supply me with the complete breakdown of the charges deducted from the time I purchased your Sim and subscribed to your service on or about 21/6/2010 to date.”
I am a 70 year old man: not interested in anything else except for a simple connection so that I can contact other and they can contact. I do not need any Caller Tunes, no Love Guru or any other extras. On talking to other users, I understand that such Malpractices by telecom mobile service providers, Vodafone, are not uncommon. Therefore, I have requested for a complete breakdown of the charges as stated above to find out what else has been deducted from my prepaid balance.
What shall I do? Do I need to take up the matter with the consumer court?
Kulwant Sharma

Sir,

I have a mobile no [protected] from Vodafone for which i had topped up for a Internet pack of INR16/- through the customer service of the company once. Before the expiry of the pack i contacted the customer service and they had send me the deativation code as "CAN BC" which was to be send on 144 which i did but then also 3 time they renewed the pack and when i visit the Vodafone store in Wanorie Pune the customer service agent told me that the code is wrong and i have to send them another code which i have already send to deactivate the service.

with regards to the refund of the money deducted from my bal due to the mistake of the agent they told me they cannot gurantee to refund the money they can just log a complaint for the concerned dept.

let me know if it was a mistake of the company agent who send me the wrong code why the company cannot refund the money and resolve the problem.

Hope u will help me out.

Note - money to be refunded is 3*16 = INR48/-

Regards,

Mustafa
[protected]

i need seriously the incoming and outgoing call details of vodafone number [protected] of 20th december 2009

Dear Sir,


My name is kamal sahni and my mobile no.[protected] from pathankot. Yesterday I had recharged my mobile of 96Rs. for using internet service but and i got a message from vodafone that was Your service has been activated but when i have tried to use internet service i was enable to use because of company didn't send me internet mobile settings. then immediatly i called up to customer care no. and one there company executive told me that Please go to write massage box and type their message WWW and send on 52586 and you will recieve a internet settings for installation. after that you can use this service. i had sent 2 times this msg but still i didn't get any infromation from company side. Today in morning i just to open the browser for check my mail and after using, what i saw company has charged me for all that using. I again call to customer care executive and discussed with him about all that matter. he told me that you have used "VODAFONE LIVE" it is paid side and you should again send a message to company i.e WWW and send to 52586. after this conversation, i have tried many time to send this message but message didn't send to that number which was customer care executive given to me. many times i tried to call to customer care executives but i didn't connect with them. when i tried to my friend cell no . immediate connect to customer care executive and she said to me, your message and services is barred due to your negtive accoun amount. then i replied to her yesterday i had recharged my mobile for internet service so that i thought my service was already activated and i used. but she couldn't satisfied me and hold my call without any clerification.Sir, thats amount doesn't matter but company harrassed the customers through poor service. Sir, it is serious matter because of company has barred my services without any intimation and if comapny had taken a money from me then why didn't give me service immediatly. one thing more company executives has lake of knowledge about customer services. Sir, Company takeing a charges of all value added services then why they aren't giving a properly service to customers.kindly lookafter this metter personaly.

Regards,

Kamal Sahni
sahni.[protected]@gmail.com

I had an post paid connection with number [protected], I contacted vodafone care stall located near dairy, vadodara for closing the post paid connection, they told me pay total outstanding amount of Rs 334, which i paid in cash on 14/08/10.

After the billing cycle i got the bill number [protected] stating i had paid an extra amount of Rs 21. I contacted vodafone customer care vodafonecare.[protected]@vodafone.com on 13/09/10, they told me that i will get the refund within 45 days through cheque.

however still not paid the amount.

Useless customer care
I am AJIT SINGH one of the customer of "Vodafone" having a mobile number-[protected] suffering from the worse services just because o[censored]seless "Customer Care Services.
My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in Delhi, no one is sincere here in working.
I went to Customer Care Centre at NOIDA registered the complaint. attended me and asked my problems. . I have not downloaded anything. I told him the same but he replied 7 that I am not in-charge for the billing section and asked to contact some other fellow who is not present there. I waited more than one hour and after that also that person didn’t come and nobody else attended me.
Once again I went to nobody is attending me. He replied “You have to wait until they call”. I told nobody is attending me for the past one hour and how much time I can wait for ur call. He again in an irresponsible manner told “You have to wait until they call” and “I can’t help u in this regard”
This is the professional way of a Vodafone Customer Care Centre Executive at NOIDA SEC 18. I told him “I will complaint to ur Superiors”. He is least bothered about that and replied “u do as u like”. That incident gave me a bad impression about the Vodafone Customer Care Centre.
1) I want to know the purpose of Vodafone Customer Care Centre’s kept across the country. Is it to fool the Customers and to collect revenue for the company only?
2) Why Vodafone Customer Care Department which is having an international Brand image doesn’t train the Customer Care Centre Executives how to behave with the customers?
3) The time is precious for all and why they are delaying unnecessarily? They can collect all the queries/complaints and call and inform the messages/solutions on our complaints if not able to process/reply at that moment.

By Unsatisfied Vodafone Customer,
AJIT SINGH

Dear Team,

Kindly inform me whether my cheque is ready and if not how much time it will take. Its been more than 25 days and no intimation is received from your side.

Please confirm the exact date as this matter is pending from more than 90 days check the first mail sent by me on 4th August 2010.

Thanks & Regards
Prasad Gawade
[protected]





On Mon, Oct 11, 2010 at 4:25 PM, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:









Dear Mr. Gawade,

Thank you for your email dated 07/10/10, regarding Vodafone mobile number [protected].



Further to our conversation, we have clarified your query regarding Refund for your above mentioned Vodafone mobile number.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,



Sapna Doshi

Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)

Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in








From: prasad gawade [mailto:[protected]@gmail.com]
Sent: Thursday, October 07, 2010 11:34 PM
To: Vodafonecare Mum (MUM)
Subject: About the security deosit Mob No [protected]



Dear Team,



It is not possible for me to visit the Vodafone store due to busy office hours.

Therefore request you kindly send my cheque to my mailing address as soon as possible.





Thanks & Regards

Prasad Gawade

[protected]



On Wed, Aug 11, 2010 at 12:50 PM, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:







Dear Mr. Gawade,



Thank you for your email dated 04/08/10, regarding refund for your Vodafone mobile number [protected].



Further to our conversation, we confirm that the refund cheque of Rs.500 will be refunded to you within 30 working days.



We request you to visit the store after 30 working days to collect the refund cheque.



In case you need further assistance, please do call or email us. We‘ll be happy to help you.



Happy to help,


Leena Jadhav

Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)

Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






From: prasad gawade [mailto:[protected]@gmail.com]
Sent: Wednesday, August 04, 2010 3:01 PM
To: Vodafonecare Mum (MUM)
Subject: About the security deosit Mob No [protected]

Dear Team,



As I was checking on my account on Vodafone website my security deposit is showing Rs.0 hence I have confirmed with the customer care, which also said that my security deposit is zero. But I have paid the security deposit at the time of taking the connection of Rs.500 which is not reflecting in my account



I am requesting you to rectify the error and correct the same. I have paid the deposit and should reflect in my account, you can not forfeit my money paid without any intimation.



I am attaching the scanned copy of the security deposit receipt.



Early action will highly appreciate.



Thanks & Regards

Prasad Gawade

Mobile No: [protected]

I am Karthikeyan existing user of vodafone postpaid in A.P. for last 4 months I am not using that service but yrt thy are sending high amount of monthly 800rs and more. actually my plan is 100 rs rental and 70rs sms pack and etc tax only. they cheat me and ask me to pay the amount near 3000rs. if they tell correct amount means I am ready to pay the amount. My vodafone mobile no is [protected]

Dear Vodafone,

My self Amit singh (zonal head icici bank ltd),from yesterday my mobile network is not proper.,against this i raise a complaint in u r customer care ,but no revert i have seen..and one o[censored] r executive is also misbehaving with me Mr. Sunil pai..he was very rude..he is speaking like some govt.employee ..

pls take some action ..and resolve the same as soon,

Rgds,
amit
([protected])

sir i am a subscriber of vodafone prepaid service no [protected] . the caller tone set by the company automatically in my phone and unauthorised charges deducted from my prepaid balance. therefore it is requested that kindly remove the caller tone from my mobile phone immediately as i have no need of this feature

regards

suresh lal
border security force

Past night my fone got a mgs for the activation confirmation of music junction services and deducted money from my belance. I nerver told you to activate this services so why this service is activated on my number. You are requested to deactive this services and refund my money to me. and i am not able to contact to customer care from my phone. what is going on?.
My name is varun kumar. Phone number – [protected], house number 2872, sector-15 panchkula.

Sir,

I am using Vodafone sim since 5yers now they asking for Id proof & Address details. i have no proper idproof because i have applied maney times Voter id, but i have not got a voter id. this is issued by government they when issued? and also i have no ration card. so how can i submit my id proof? they telling submit others id proofs, but how can i submit others id proofs?

Dear Sir.

I am Vodafone Customer from last two years. My Mobile no is [protected].On 28.10.2010, i.e today , I have received a massage that callertune service has been activated in my no and so Rs 30. has been deducted from my balance. My balance is become Rs. -18.00 from Rs.12.00. But I do not make any call to vodafone for Callertune Services. This is ridiculous.Without any direction from me , How they do such thing?
Is this called true services?Please look after this matter and take some serious action in which any mobile service provider can not do this with any customer.

Yours Faithfully.

Debajyoti Chattopadhyay

Dear Sir,

I am the vodafone customer -[protected] using the services for the past three years

They are sending the fraud,waste and worthless messages to the customers and doing the business

Recently they have send me one message on[protected] saying that "LAST DAY" special promo offer Recharge with RC 50 and get double TT valid for 15 days will be credited in 48 hours

And i have recharged my mobile with RC 50 on the same day ref tansaction ID:[protected]

They have not credited the amount in two days and i have called several times to customer care dept for 15-20 times they are kept my call on hold for 10 to 12 times and not given any proper response and they have given ignorant service to me.

they are sending the worthless,waste and fraud messages to the customers and making fools

And i am requesting you to take the necessary action on vodafone for sending the fraud message to customers and getting the business

Thanks & Regards
Santosh Kumar
[protected]

Re: Pls look in to this
From:
Yogesh Negi <[protected]@yahoo.com>
View Contact
To: vodafone delhi <vodafonecare.[protected]@vodafone.com>; vittorio.[protected]@vodafone.com; guy.[protected]@vodafone.com
Hi V'Team,

Till date i got no response from anyone , speaks volume of a BRAND.

Yogesh Negi,

Astt. Manager - U.P
Philips Electronics India limited
Consumer Lifestyle Sector
[protected]


From: Yogesh Negi <[protected]@yahoo.com>
To: vodafone delhi <vodafonecare.[protected]@vodafone.com>; vittorio.[protected]@vodafone.com; guy.[protected]@vodafone.com
Sent: Wed, October 27, 2010 4:42:33 PM
Subject: Pls look in to this

Hi V'fone Team,

I am your customer( Post paid ) for the last five years with different location, i am just got transferred to delhi & as i so much attached with vodafone i am continuing with vodafone services in spite of so much fabulous offer i.e avaliable in the market.

Thats the TRUST who always bound me with vodafone.

But this time i really fell cheated as i go through with my vodafone bill, i am using a blackberry phone for which i want to activate the services through vodafone as per talk with your agent he confirms me that i have to pay Rs. 249 per month & that service will get activate to your number i say o.k pls activate the same, i have the activation for the same in two days.

Now when i receive the bill for this month i am very much surprised to now that vodafone charges Rs. 3989 from me by the name of BLACKBERRY TO VF, i am really astonished to see that because your agent doesn't told anything about that, & moreover over my phone i just only activated my official i.d & i am not checks any mail or even forward any mail from that then for what i have to pay & why ????????????????

Look in to my concerns i am not ready to pay even a single penny for the services for which i am not aware/not used.

I hope you keep in mind your brand image as well as your customer image because a satisfy customer can earn a lots of promoter for you or at the other hand he increase the nos. of detractors for your brand now the ball is in your court.

In waiting for your replay ..............

Thanks

Yogesh Negi,

Astt. Manager - U.P
Philips Electronics India limited
[protected]

I am getting missed calls from unknown numbers.When I call to those numbers again to know from whom I got those missed calls, I came to know that, those calls are from vodafone and my balance is getting deducted each time when I call to those numbers. It's not only my problem, all the vodafone users are facing this problem.

So I hope you will take action on vodafone people who is giving unnecessary missed calls.

Hi There,

I am Gaurav Srivastava, an employee of tech- Mahindra limited sector 64 Noida. I am recently trasferred from Pune to Noida. I took two vodafone corporate plan connections (for me and my wife who is also a Tech Mahindra emplyee) from Vodafone Sales Executive at my office premises on 15th October. I submitted the following documents:
1.) PAN Card copy
2.) Employee ID Copy
3.) Two passport size photographs.

Till date my outgoing has not started. Below are the details of the problems.
Till date my outgoing has been barred and the reason I am told that I have a negative verification. I was never contacted for either home or office verification. The verifying party has put a comment that I wasn’t present at residence where in fact I explicitly told the sales guy that both me and my wife are working hence are not available at home during weekdays. They said that verification will be done during weekends before and after 8 a.m and 8.00 pm respectively.

This Friday, I was told from the CC executive that my outgoing will be started in 1 hour (from 12:00 PM) but after repeated attempts at Vodafone CC I was made fool that the services will be up any time soon.

Till today I am running behind the CC agents to get the services activated but now only they have raised a request for re-verification (CC ref #[protected] and I am told that it will take another 48 hrs.

I am very frustrated at your poorly managed and sorry state services and I am thinking of taking a stern action against it. As a first step , I am going to shoot an e-mail to all the colleagues and the corporate connection representative of my organization to bar Vodafone from providing services to my organization. I have worked with many organizations and I think of dropping an e-mail to the respective contacts and request them to deter the employees in taking Vodafone connection. This is going to seriously dent the Vodafone post paid and prepaid connections sales.
I am fed up with the frustrating quality of Vodafone Services as a corporate customer.
I am going to shoot an e-mail to my office HR and plea him to bar Vodafone from providing any services to tech-Mahindra employees.
The CC executive at tech-M premises (Ved) is just bushing around the beat, cheat and befool the employees of tech-Mahindra.
The verification agency is wrongly and brazen shamelessly updating the verification report in the system when nobody is visiting my place. I and my wife were at home all the time yesterday but the report says that the verification was carried out at 2:50 PM and no one was present at the flat.
I have repeatedly mentioned that both me and my wife are working so the verification can be done before 8 am and after 8 pm.
Fire the Verification agency head Parmesh ([protected])
I WANT MY DOCUMENTS AND PHOTOS BACK which I submitted while applying for the Vodafone post paid connection. I foresee them being misused when I am not availing any frustrating services from Vodafone.

Respected sir,
I am a resident of in kolkata(west bengal) staying in Bhownipore area , for the last 6-8months there has been a mobile tower installed right adjacent to our building , the building height is less than our Apartment building its just 4 floors , the building is currently used by Adhunik Group as there guest house.
As you know mobile tower radiation are very harmful and as the tower right adjacent to my flat i.e. the tower starts at my flats height i.e. 6th floor thus is causing us great health problems like continuous head ace, irritation, nausea etc.
Plus our electronic gadget sometimes doesn’t also work properly.
e.g. if Ii am standing in my balcony and talking on the phone i am unable to hear the other persons voice etc
Thus this is my kind request to you to kindly order the service provider of the tower i.e. Vodafone to remove the tower with immediate effect.
Ayush Modi
33 Dr. Rajendra Road
Bhownipore, kolkata -700020