Vodafone India Complaints & Reviews

vodafone-India — barring of outgoin calls

i am complaining against vodafone(india).i have a mobile connection of vodafone.i have been using these connection since one year 3 months.But due to flaw in the vodafone billilng system, every now and then they barr my phone and all its services.They have provided me with the credit limit of 3300/-.But never ever have i crossed the credit limit, but because of flaw in billing system of vodafone they make me cross the credit limit.90% of my calls are STD calls, and the unbilled amount is charged on the basis of rs.2.40/min.which is being discounted once in a month to my original rate that is rs 1/min.but for the whole month i am being harassed by vodafone calls for crossing the credit limit, when actually i m not crossing it.

Dear Sir/Ma'am,

I had been using a corporate connection of Vodafone for the past 10 months. Today around 4 p.m. i received a message from Vodafone stating that my Outgoing calls have been suspended. I was surprised and called up their Customer Care Executive they said they have raised the request for reactivation. On my visit to the Vodafone centre i learnt that these customer care executive had never initiated any reactivation they have only taken the confirmation but not initiated. I also learned that they got a call from someone on 25th of March, 2009 asking for suspension of this number. To my Surprise, i never made any call and asked them for suspension of this number . Also, they have been receiving call for queries but i had never made a call to them. That makes it clear that some one else has called the up and asked for the suspension of this number. How can some one bypass the security question.
They have been telling me that this number will be activated in 2hrs, 48hrs, 72 hrs. They are not sure themselves.

This is unexpected and would like to bring this into the notice of TRAI and consumer court to claim damages for this mental harrasment.

Dear Sir,
I've given a request to vodafone store, alwar to change the ownership of Mob. no.[protected]. It's registered Subcriber is Mr. Vikas Bhargava S/o Keval Krishna, R/o House No. 128, Shree Krishna Nagar, Behind 23rd Sector, Housing Board, Pal Road, Jodhpur-342001 (Rajasthan). The ownership change request is in favour of my name i.e. Arun Kumar Agrawal. The request with essential documents and fees was submittted on dated[protected]. The Receiept of fees is enclosed. CAF No. is also mentioned in this receipt..But this Mob. No. (+[protected] is not transferred in my favour till date. I've visited many time to vodafone store and call the customer care and also called to nodal officer Mr. Ashish Chauhan. But there is no relief. I've also submitted a new CAF with docs on dated 03/04 Sep., 2010, But again a message received from there side that we are unable to process your for the change of ownership.
So, please. take the strict action against the vodafone Co. and Penalise for the same due to about 02 months has passed but they are fail to change the ownership. This is harrasement of mine.

Your's Sincerely
Arun Kumar Agrawal
House No. 4 Ka 327-328,
Shivaji Park, Alwar-301001 (Rajasthan)
Contact No. +[protected], +[protected],
email ID : [protected]@rediffmail.com

Vodafone — useless customer care service

I am just fed up.I keep on getting messages that at my request phone tune has been activated an my a/c gets debited by Rs55.No such request ever was made.No reply is accepted through SMS on flimsy grounds.This is cheating and day light robbery.Let us join hands and expose this cheat company and throw them out.My no.is [protected].Not to talk o[censored]nsolicited calls and messages!

I would have rated zero or in minus if ‘fair and honest dealing’ was one of the attributes. I know of at least ten persons who are running from pillar to post to get back their refunds from the company either on account of cancellation or on account of ‘refund of excess money’. The cheques issued by the firm bounces as a matter of routine as per their banker themselves i.e. ICICI koramangala.In my case also the cheque has been rejected on multiple counts. They have executives well trained and groomed to tell blunt lies. never ever think of buying from this builder.

I would have rated ittina constructions bangalore zero or in minus if ‘fair and honest dealing’ was one of the attributes. I know of at least ten persons who are running from pillar to post to get back their refunds from the company either on account of cancellation or on account of ‘refund of excess money’. The cheques issued by the firm bounces as a matter of routine as per their banker themselves i.e. ICICI koramangala.In my case also the cheque has been rejected on multiple counts. They have executives well trained and groomed to tell blunt lies. never ever think of buying from this builder.

Respected Sir,
Dear sir,
i am Rahul Soni From Gwalior M.P.
i am portable my no. to Vodafone i have submitted document to retailer but my Sim service has been block yesterday.so please active my service as soon as possible.
My Vodafone No. is [protected]


Rgds:- Rahul Soni
My Alter net NO. -[protected]

Vodafone — cheating by vodafone mumbai

i bought a new connection no [protected] from vodafone gallary sion i was made to sign form on which i it was written my talk plan corp fv 199 after activation a person comes to my house for address verification who also explain about my talk paln corp fv 199 but when i recived the first bill to my surprise i was under sone new talk 199 and according to me my bill almost rose upto 3 times on the same day ie 3 april 2009 i maild a complain to all the concerned department where in i got a outgoing call from vodafone after some 7-8 days where in i was told that i have opted for new talk plan and i have cancelled the corp fv 199 in fact this was done at the sion gallary after activation so they have foold me for sellin a sim which is not worth 250 rs fortunately i had the copy of all the documents where i signed so i was told you need not worry and the paln will be changed and there wont be any deactivation till the plans changes but scince 21 april my outgoing call get deactivated every day and i have to take all the pains to restart my outgoing service above this i get calls i afternoon at my residence pressurising my wife to make the payment i have in 27 day made 27x3 complaints to vodafone care nodal officer corporate assit appellate authority but all to def ears i have personally visited sion gallary almost 10 times but nothing has been done till date if any one can suggest me where to complaint to some top authority please mail me at my mailing adress [protected]@gmail.com also please get xerox copy of all the documents you sign

I have already sent this mail to your customer care but till date none of you turn up. This is your BEST service quality, how promptly you are serving your valued customers. You people don't have curtsy to call / mail for your confirmation. I'm using Airtel & Reliance also but they are much better than you...



Dear Sir,
I'm using Vodafone since last one year, my mobile No. is [protected].

Yesterday I contact your customer care for an assistance to get rid from unwanted SMS. Mr. Umesh Sutar talked to me and he explains me how to deactivate FLASH massages. After deactivating FLASH, I wanted to see the status of Missed call alert, when I enter the Missed Call alert to know the status of its service, automatically SMS was sent for activation of Missed call alert, which I do not want to activate, I was just thinking about its status only. I immediately resend the SMS for CAN MCI to deactivate the Mssed call SMS alert on my mobile.
After doing all these I talked to customer care, where Mr. Gautam was there who had responded very rudely, when I asked him that I do not want this service, but Rs. 30/- has been deducted from my account, I just wanted to know whether it can be waived or not, to whom should I talked, he stared convincing me in a very wronged way by giving an example of Hotel, sir if you go to a Hotel and bring food, it doesn't matter whether you eat or not, you have to pay first. You tell me why should I go to Hotel and pay for food if I'm not hungry. Mr. Gautam had responded in a very wrong manner, he don't know how to give customer service. He was talking as Owner of Vodafone. You may go though the conversation had with me. Being a customer I can little angry because I'm panelized by the service which I do not want. I shall be very happy if you credit the amount to my account.

Once again I could not express my view toward Mr. Gautam, how he responded.

Awaiting, your prompt reply.

Yours truly,

Rakesh Tripathi
[protected]

Sub :- Bill Not received my Phone No. [protected] Since last morethan one year

Dear sir,

With reference to above subject I am not received my bill since last morethan 12 months and I am paying my bill only on reminder given by sms to my phone.

Please arrange the bill at following address:

Sainath Agencies, Masoli Naka, College Road
Dahanu Road (West), Pin code - 401 602

Also I have paid Cheque No. 150098 dt. 24.10.09. for Rs. 2561/- of Shramik Sahkari Bank Ltd. Shantacruz Branch, against my september bill Payments. But today my phone is stuck, Please Start immediately and arrange for my bil in future on above address.

Kindly reply the same.

Thanking you,
Rajesh V. Mehta

Dear Vodafone,

You provide totally a bad service overall in all so as u read this mail kindly give me a call on [protected].

Vodafone, Mumbai — Cheating Case

Dear Madam / Sir,

Ref: Refund Payment for Mobile No. [protected] & [protected] (Relationship No. 1.2263652)

In mid of July 2009 my [protected] & [protected] following mention mobile numbers had been activated but immediately after few days the connection was disconnected in regards to previous bill payment of one my mobile no [protected] for the amount of Rs 2,500.00 + interest = Rs 3,278.58 approximately.
Hence, to reactivate my mobile [protected] & [protected] I had made a payment of Rs 3,278.58 by cheque no. 118297 – Standard Chartered Bank against my claimed outstanding amount for Mobile numbers [protected] & [protected] and the mentioned amount debited from my amount on 21st July 2009.
But, after pulling out my previous bill payment records for I came to conclusion that I had paid the payment of Rs 2,500.00 against the mobile no. [protected] & [protected]; details as under mention
Date Amount Mode of Payment Remark
23/01/2009 Rs 1,250.00 Cash (Solution Services, Mumbai) c.c no. 808295
28/03/2009 Rs 1,250.00 Cheque 118282

So, to claim for the refund of overdue payment I put a request on 11th April 2010 (Ref No.[protected] but I did not get any positive feedback from Vodafone.
So, again I called up to Vodafone Customer Care on 26th April 2010 (Ref No.[protected] but this time I did not get any proper response.
So, again I called up to Vodafone Customer Care on 29th April 2010 (Ref No.[protected] but this time too the result was same.
So, again I called up Vodafone Customer Care on 01st May 2010 (Ref No.[protected] and at least this time the executive was supportive and had given me an assurance that I will be getting the refund in approximately 45 working days from the date of complain / request, but this time also I was unhappy with the back office service so to know the status for the same again I contacted Vodafone Customer Care on 12th June 2010 (Ref No.[protected] and this time I was again given an assurance that the refund formalities at least requires 60 working days from the date complain or request.
On 28th June 2010 (Ref No.[protected] I again called up to Vodafone Customer Care and this I was very much surprise to hear that there is no update been reflecting for any refund amount / deposit and also I was suggested to contact nearest Vodafone gallery for this issue.
So, dear Vodafone can you give explanation and clarification on this issue?
And still if I don’t get my refund money in next 03 working days I will have to take some legal action of cheating.
Also this time I want the refund with interest of 18% p.a from the date of 01st Payment made. Because when Vodafone can charge an interest in delay of payment than why should I not apply the same and also it’s high time I have been following up regularly and Vodafone is been fooling me around every time.
Warm heartedly I also request you to stop fooling people by showing ad’s and claiming that Vodafone is one of the best service providers; if you can do that campaigning I will start doing it for your organization.
Regards

Salil Karnik
[protected]

I am Iftakhar Alam Hasan Raza one of the customer of "Vodafone" having a mobile number-[protected] I am going to discontinue the services and I hope VODAFONE doesn't give me a RUN AROUND again for it.

Thank You,

Regards
Iftakhar Alam

Sorry to inform as i also have bought the laptop bag same way as one of the brother did. Can any one help me why this cheap stuff come with a big price tag on it. I am not happy with what vodafone doing with its time old customers my no is [protected] you can go check & try to help me please.

The same goes in my case as well. I myself feel cheated by Vodafone.
I asked quite a few times times at vodafone customer service to provide me the details of the laptop bag or some picture I can see before I order. 'No picture is available' pat came the reply. They gave me 'M-SHOP' website address, where pictures are not posted for Giordano laptop bag. But as they claimed it is worth Rs 2999 in market, I ordered one because the offered price was only Rs 499.

To my despair, what I got was a cheap substandard bag, not worth even half the price I pad for it. The response given to me by customer service was "You may please call on Giordano helpline no.:[protected] and raise the concern". When called, I realised that this no. belongs to known fraud company named "Deals4all". When I checked the carton box in which this bag was delivered, deals4all was printed on it. I once ordered camera from these people for Rs 6000, what I got was some third-rated stone-age camera. It was then I followed up with this company but it was all in vain. I knew it was waste of time and effort if I talk to Deals4all services.

But then I want to lodge my distrust against Vodafone with whom I am a customer since 8 years. I dont know why Vodafone has collabrated with this cheat company and making mockery of their customers trust earned in years.

Seriously, I am ON for MNP. I have heard its going live on 17th JAN all India.

This is a major RIP OFF!!! Even I received a substandard bag. Infact, I came to know of people getting substandard bags before I got the delivery. So when their representative called me to confirm the address, I asked him to cancel the order. But he assured me that they would send me a genuine product.

But their assurance turned out to be false. I have lodged a complaint with them but reading your experiences I don't think I would be getting a favorable response from them.

Even I am a Vodafone customer for past 6-7 yrs but am now looking forward for MNP

same here... now i registered my number [protected] with the Vodafone delights whereby you can buy few products at a promotional price but all the lifestyle section products are out of stock... its simply giving false hope to customers...

even i m looking forward to mobile number portability...

Vodafone — getting threatening call

sir,
This is to state you that Iam getting threatning and abusing call from the no.[protected] whose ID is fake as I confirmed.
sir,please block this number or send me full detail of this number.

sir,
there is no response from your service if you are unable to do so please do reply...

Vodafone — disconnection of my vodafone prepaid

regarding disconnection of my vodafone prepaid without any information, when my brother was in serious and this prepaid no was only way to reach our family member and i was out station for taking hospitalisation of my brother. my no is [protected]. due to this disconnection me or my family sufer a lot.

my no is [protected]

Vodafone — for PUK NO & PIN NO

My Sim has been locked due to wrong pin no entry pl send my PUK NO & PIn No my sim no is[protected] Mobile No [protected] to my email i [protected]@gmail.com

how long will it take 2 tell me what 2 do?

my no. puck code [protected]

Vodafone — 98200557131 - Get Extra Bill Without Information Of Black Out Days

My cell # is [protected] and using this connection from last 10 years. I have plan of Double Value 299 and Unlimited MSG pack of Rs 149 and in that i can send the 15000 free msg montly.

This month I have received the bill of 3116.94 and in that VODAFONE charged 8285 for msg only and given discount of 6602 and telling to pay 1600 for msg which is not acceptable as I have monthly 15000 msg local and national msg free.

When called to customer service they are telling that DIWALI 2 Days of 4th Novmber and 5th November are BLACK OUT DAYS and as per TRI regulation whatever msg I forwarded in that two days is chargeable. But it is not updated by MSG or no one called and updated to me. It was not updated when I activated this SMS Package of Rs. 149.

When called to Customer service #[protected] the customer service executive Ms. Reshma and Mr. Devendra not able to help for this and telling that it is not their in hand and I have to pay the bill. They are telling that this information was updated on their sites. This is not at all acceptable as we are not going and checking the sites everyday.

On 4th and 5th November I had send only 287 msg.

Can someone help me in this matter. As it is not updated to me prior BLACK OUT Days of Diwali by anyone from VODAFONE by msg or verbally then why should I pay the more Rs. 1600/-.

Regards,
Santosh Adhatrao

Very Sad with such kind of servies from VODAFONE.

Dear Vodafone,

Before your below mentioned reply I have written to you as below that is self explanatory.

My Subject as captioned is correct "UNETHICAL PLAN AND SMS CHARGES AS LEVIED'' as Reliance is charging for the same SMS Plan mere Rs 39 per month as compared to Vodafone charging Rs 149 i.e. Rs 110 lesser !!!

Beside Reliance has introduce Blackout Days effective 20th August 2010 only.

When the said SMS plan was activated I was not inform of the alleged Blackout Days nor does Vodafone send a simple sms cautioning venerable subscribers of the Day being a Blackout Day so as to avoid charges, thus most unethical way of making money and souring relations with your long and loyal subscribers for whom you do not care.

I am simply disgusted and will demonstrate the same when Number Portability is effective.

Bobby Shah.

From: [protected]@hotmail.com
To: corporate.[protected]@vodafone.com; paymentassist.[protected]@vodafone.com; vodafone.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: Will be Change over upon Number Portablity/UNETHICAL PLAN AND SMS CHARGES AS LEVIED.
Date: Wed, 29 Dec 2010 11:49:13 +0530

Dear Vodafone,

When an email is written to you please respond back via Email also instead of calling the subscribers as you have done, as no record remains for the same, thus this email.

I was called today by your executive on my Subject mentioned email stating that a feedback of my email is forwarded to your marketing team, and that was the end of the conversation as far as your executive as concerned !!!

So I had to ask with regards to the subject mentioned if the levied charges towards the SMS's is being revoked or not, to which your executive sounded rather rude and stated that the conditions towards the SMS's are well laid-out on your website and that the charges are not revocable under whatever circumstances, she also sounded as if she regretted nothing therefore NOTE WELL that I will changing over to another service provider immediately upon availability of Number Portability and upon being asked at that time my reasons for doing so, this email will be again forwarded to you.

Sincerely,
Bobby Shah.

From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Wed, 29 Dec 2010 13:06:57 +0530
Subject: UNETHICAL PLAN AND SMS CHARGES AS LEVIED.

cid:image001.[protected]@01CAA5B9.D1B010B0

Dear Mr. Shah,

Thank you for your email dated 25/12/10, regarding your Vodafone mobile numbers [protected], [protected], [protected], [protected], [protected] & [protected].

Further to our conversation on [protected], we thank you for your feedback and for sharing your thoughts with us. Your feedback is valuable as it helps us enhance services for you and review our processes.

Mr. Shah, your feedback will be reviewed by our specialized team.

We will be unable to reverse the SMS charges, charged for the blackout dates as the same are billed accurately.

In case you need further assistance, please do call or email us. We‘ll be happy to help you.

Happy to help,

Arwa Bohra
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

cid:image002.[protected]@01CAA5B9.D1B010B0

From: Link Vision [mailto:[protected]@hotmail.com]
Sent: Saturday, December 25, 2010 5:59 PM
To: Corporate Assist (MUM-NE); Paymentassist 30-60 (MAG-NE); Vodafone services (MUM); Vodafonecare Mum (MUM)
Subject: UNETHICAL PLAN AND SMS CHARGES AS LEVIED.
Importance: High


Dear Vodafone,

My Below email dated 16th Dec has not been replied to despite your assurances to reply withing 3 working Days !!!

Bobby Shah
[protected].

From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Thu, 16 Dec 2010 21:58:51 +0530
Subject: Auto reply

Dear Customer,

Thank you for writing to us.

We acknowledge the receipt of your email. We will contact you within the next 3 working days.

Open up a world of convenience on your desktop! Register for My Vodafone. To know more click here

To update your email id in our records, please send a SMS <EMail><space><E-MAIL ID> to 111(toll-free).

If you have requested for a transfer from a company paid account to the name of the user or vice versa, we would request you to send the following details:

* Vodafone mobile number
* The Main Corporate Account Number
* The new billing tariff
* Promotions, if any
* Services to be kept (e.g. Roaming, STD/ ISD, etc)
* The new billing address
* Landline contact number
* Date of birth
* Designation

However, if these details are mentioned in your e-mail, kindly ignore this request.

Please note all tariff changes and transfers will be done effective the billing cycle. In the meantime, if you need any further assistance, please do call us on 111 from your Vodafone mobile phone.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

From: [protected]@hotmail.com
To: vodafonecare.[protected]@vodafone.com; vodafone.[protected]@vodafone.com; paymentassist.[protected]@vodafone.com; corporate.[protected]@vodafone.com
Subject: UNETHICAL PLAN AND SMS CHARGES AS LEVIED.
Date: Thu, 16 Dec 2010 21:50:43 +0530

Dear Vodafone,

The following numbers are on my name with the same Billing address[protected],[protected],[protected],[protected],[protected],[protected].

I am under your SMS plan of Rs 150 per month wherein 15000 SMS's are allowed per month, surely I don't even come close to the same every month.

The SAME SMS plan is charged at Rs 39 per month by Reliance Mobile to its valued subscribers whereas I as your Loyal subscribers since the past +10 years am paying you Rs 1332 per annum over & above an Reliance Subscriber availing the same SMS Plan !!!

See the Reliance Website stating of its SMS Pack charges... http://www.reliancemobile.com/webapp/Communications/website/Mobile/locateus/prep...⇄

Also as per the above link, Reliance has introduce the Blackout Days effective 20th August 2010 only !!!


The Problem being that despite charging me a Premium of Rs 1332/- per year for the said SMS plan, Vodafone SMS Plan still has so called Blackout Days which was never informed to me when availing the said Plan !!!

Nor does Vodafone send an Alert SMS to its Subscribers under the Plan informing them of the Blackout Days or SO on the Blackout Days itself cautioning venerable Subscribers of the day being an Blackout Day so as to avoid charges from being levied if SMS are sent !!!

As an result of the above I as an unaware and venerable Subscriber am charged Rs 1078.50 towards SMS charges for my Bill period of 18.10.10 to 17.11.10 !!!


If Vodafone is an ethical company it should understand well that the above is an unethical way of earning money from an UNAWARE, ILL INFORMED and UN-CAUTIONED Subscriber and my Bill should be revised immediately.

It is however VERY Clear that Vodafone does not value my Loyalty of being its Subscriber which is right from the time when you were competing only BPL and were know as Hutch, then were known as Orange, then Back as Hutch & now as Vodafone, as, if you so valued all your subscribers you would have made sure that I am charged the best price for any Plan availed and especially made sure that I was not charged more for any Plan as also offered by your Competitors but instead you are comfortably charging me almost 3.3 times more for an SMS Pack and yet are not even reluctant to charge Unethically for the so called and un-cautioned Blackout Days !!!

The above disgusts me as it would to all your Subscribers who are aware and yet if you are not prepared to learn as to why Vodafone will be loosing when number portability in force then only God help you.

You are requested to revoke the unethical SMS charge as Billed to me failing which I assure that I will be the first to switch over when number portability is available.

I further request you that weather you revoke the SMS charge or not please make sure that my email is sent to all the top Boss at Vodafone as an eye opener for them to awake up soon to the realities of competition & for loosing Subscriber Goodwill due your exploitative attitude.

Sincerely,
Mr. Bobby Shah.

We should file a complaint with TRAI towards excess charges being levied by vodafone for variopus services. Even if Plans are compared Vodafone is most expensive.

For Vodafone loyalty is not the issue but only money matters.

Sincerely

GAURAV DHAMIJA