Vodafone India Complaints & Reviews

Vodafone — getting threatening call

sir,
This is to state you that Iam getting threatning and abusing call from the no.[protected] whose ID is fake as I confirmed.
sir,please block this number or send me full detail of this number.

sir,
there is no response from your service if you are unable to do so please do reply...

Vodafone — disconnection of my vodafone prepaid

regarding disconnection of my vodafone prepaid without any information, when my brother was in serious and this prepaid no was only way to reach our family member and i was out station for taking hospitalisation of my brother. my no is [protected]. due to this disconnection me or my family sufer a lot.

my no is [protected]

Vodafone — for PUK NO & PIN NO

My Sim has been locked due to wrong pin no entry pl send my PUK NO & PIn No my sim no is[protected] Mobile No [protected] to my email i [protected]@gmail.com

how long will it take 2 tell me what 2 do?

my no. puck code [protected]

Vodafone — 98200557131 - Get Extra Bill Without Information Of Black Out Days

My cell # is [protected] and using this connection from last 10 years. I have plan of Double Value 299 and Unlimited MSG pack of Rs 149 and in that i can send the 15000 free msg montly.

This month I have received the bill of 3116.94 and in that VODAFONE charged 8285 for msg only and given discount of 6602 and telling to pay 1600 for msg which is not acceptable as I have monthly 15000 msg local and national msg free.

When called to customer service they are telling that DIWALI 2 Days of 4th Novmber and 5th November are BLACK OUT DAYS and as per TRI regulation whatever msg I forwarded in that two days is chargeable. But it is not updated by MSG or no one called and updated to me. It was not updated when I activated this SMS Package of Rs. 149.

When called to Customer service #[protected] the customer service executive Ms. Reshma and Mr. Devendra not able to help for this and telling that it is not their in hand and I have to pay the bill. They are telling that this information was updated on their sites. This is not at all acceptable as we are not going and checking the sites everyday.

On 4th and 5th November I had send only 287 msg.

Can someone help me in this matter. As it is not updated to me prior BLACK OUT Days of Diwali by anyone from VODAFONE by msg or verbally then why should I pay the more Rs. 1600/-.

Regards,
Santosh Adhatrao

Very Sad with such kind of servies from VODAFONE.

Dear Vodafone,

Before your below mentioned reply I have written to you as below that is self explanatory.

My Subject as captioned is correct "UNETHICAL PLAN AND SMS CHARGES AS LEVIED'' as Reliance is charging for the same SMS Plan mere Rs 39 per month as compared to Vodafone charging Rs 149 i.e. Rs 110 lesser !!!

Beside Reliance has introduce Blackout Days effective 20th August 2010 only.

When the said SMS plan was activated I was not inform of the alleged Blackout Days nor does Vodafone send a simple sms cautioning venerable subscribers of the Day being a Blackout Day so as to avoid charges, thus most unethical way of making money and souring relations with your long and loyal subscribers for whom you do not care.

I am simply disgusted and will demonstrate the same when Number Portability is effective.

Bobby Shah.

From: [protected]@hotmail.com
To: corporate.[protected]@vodafone.com; paymentassist.[protected]@vodafone.com; vodafone.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: Will be Change over upon Number Portablity/UNETHICAL PLAN AND SMS CHARGES AS LEVIED.
Date: Wed, 29 Dec 2010 11:49:13 +0530

Dear Vodafone,

When an email is written to you please respond back via Email also instead of calling the subscribers as you have done, as no record remains for the same, thus this email.

I was called today by your executive on my Subject mentioned email stating that a feedback of my email is forwarded to your marketing team, and that was the end of the conversation as far as your executive as concerned !!!

So I had to ask with regards to the subject mentioned if the levied charges towards the SMS's is being revoked or not, to which your executive sounded rather rude and stated that the conditions towards the SMS's are well laid-out on your website and that the charges are not revocable under whatever circumstances, she also sounded as if she regretted nothing therefore NOTE WELL that I will changing over to another service provider immediately upon availability of Number Portability and upon being asked at that time my reasons for doing so, this email will be again forwarded to you.

Sincerely,
Bobby Shah.

From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Wed, 29 Dec 2010 13:06:57 +0530
Subject: UNETHICAL PLAN AND SMS CHARGES AS LEVIED.

cid:image001.[protected]@01CAA5B9.D1B010B0

Dear Mr. Shah,

Thank you for your email dated 25/12/10, regarding your Vodafone mobile numbers [protected], [protected], [protected], [protected], [protected] & [protected].

Further to our conversation on [protected], we thank you for your feedback and for sharing your thoughts with us. Your feedback is valuable as it helps us enhance services for you and review our processes.

Mr. Shah, your feedback will be reviewed by our specialized team.

We will be unable to reverse the SMS charges, charged for the blackout dates as the same are billed accurately.

In case you need further assistance, please do call or email us. We‘ll be happy to help you.

Happy to help,

Arwa Bohra
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

cid:image002.[protected]@01CAA5B9.D1B010B0

From: Link Vision [mailto:[protected]@hotmail.com]
Sent: Saturday, December 25, 2010 5:59 PM
To: Corporate Assist (MUM-NE); Paymentassist 30-60 (MAG-NE); Vodafone services (MUM); Vodafonecare Mum (MUM)
Subject: UNETHICAL PLAN AND SMS CHARGES AS LEVIED.
Importance: High


Dear Vodafone,

My Below email dated 16th Dec has not been replied to despite your assurances to reply withing 3 working Days !!!

Bobby Shah
[protected].

From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Thu, 16 Dec 2010 21:58:51 +0530
Subject: Auto reply

Dear Customer,

Thank you for writing to us.

We acknowledge the receipt of your email. We will contact you within the next 3 working days.

Open up a world of convenience on your desktop! Register for My Vodafone. To know more click here

To update your email id in our records, please send a SMS <EMail><space><E-MAIL ID> to 111(toll-free).

If you have requested for a transfer from a company paid account to the name of the user or vice versa, we would request you to send the following details:

* Vodafone mobile number
* The Main Corporate Account Number
* The new billing tariff
* Promotions, if any
* Services to be kept (e.g. Roaming, STD/ ISD, etc)
* The new billing address
* Landline contact number
* Date of birth
* Designation

However, if these details are mentioned in your e-mail, kindly ignore this request.

Please note all tariff changes and transfers will be done effective the billing cycle. In the meantime, if you need any further assistance, please do call us on 111 from your Vodafone mobile phone.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

From: [protected]@hotmail.com
To: vodafonecare.[protected]@vodafone.com; vodafone.[protected]@vodafone.com; paymentassist.[protected]@vodafone.com; corporate.[protected]@vodafone.com
Subject: UNETHICAL PLAN AND SMS CHARGES AS LEVIED.
Date: Thu, 16 Dec 2010 21:50:43 +0530

Dear Vodafone,

The following numbers are on my name with the same Billing address[protected],[protected],[protected],[protected],[protected],[protected].

I am under your SMS plan of Rs 150 per month wherein 15000 SMS's are allowed per month, surely I don't even come close to the same every month.

The SAME SMS plan is charged at Rs 39 per month by Reliance Mobile to its valued subscribers whereas I as your Loyal subscribers since the past +10 years am paying you Rs 1332 per annum over & above an Reliance Subscriber availing the same SMS Plan !!!

See the Reliance Website stating of its SMS Pack charges... http://www.reliancemobile.com/webapp/Communications/website/Mobile/locateus/prep...⇄

Also as per the above link, Reliance has introduce the Blackout Days effective 20th August 2010 only !!!


The Problem being that despite charging me a Premium of Rs 1332/- per year for the said SMS plan, Vodafone SMS Plan still has so called Blackout Days which was never informed to me when availing the said Plan !!!

Nor does Vodafone send an Alert SMS to its Subscribers under the Plan informing them of the Blackout Days or SO on the Blackout Days itself cautioning venerable Subscribers of the day being an Blackout Day so as to avoid charges from being levied if SMS are sent !!!

As an result of the above I as an unaware and venerable Subscriber am charged Rs 1078.50 towards SMS charges for my Bill period of 18.10.10 to 17.11.10 !!!


If Vodafone is an ethical company it should understand well that the above is an unethical way of earning money from an UNAWARE, ILL INFORMED and UN-CAUTIONED Subscriber and my Bill should be revised immediately.

It is however VERY Clear that Vodafone does not value my Loyalty of being its Subscriber which is right from the time when you were competing only BPL and were know as Hutch, then were known as Orange, then Back as Hutch & now as Vodafone, as, if you so valued all your subscribers you would have made sure that I am charged the best price for any Plan availed and especially made sure that I was not charged more for any Plan as also offered by your Competitors but instead you are comfortably charging me almost 3.3 times more for an SMS Pack and yet are not even reluctant to charge Unethically for the so called and un-cautioned Blackout Days !!!

The above disgusts me as it would to all your Subscribers who are aware and yet if you are not prepared to learn as to why Vodafone will be loosing when number portability in force then only God help you.

You are requested to revoke the unethical SMS charge as Billed to me failing which I assure that I will be the first to switch over when number portability is available.

I further request you that weather you revoke the SMS charge or not please make sure that my email is sent to all the top Boss at Vodafone as an eye opener for them to awake up soon to the realities of competition & for loosing Subscriber Goodwill due your exploitative attitude.

Sincerely,
Mr. Bobby Shah.

We should file a complaint with TRAI towards excess charges being levied by vodafone for variopus services. Even if Plans are compared Vodafone is most expensive.

For Vodafone loyalty is not the issue but only money matters.

Sincerely

GAURAV DHAMIJA

Vodafone — de-activate sim card

I am Prashant Chauhan. I am regular customer of vodafone.

In between Dec 25 to Jan 27 i was not in chandigarh due to some reason.

when i back my sim card was not working . I called to cusotmer care from a land line then he told submit their documents to the vodafone store. i went to vodafone store manimajra, chandigarh.
They told that sim card is deactivate.
I asked for the reason but they are refuse to give me any answer.
at last they told it will not activate.

Now i am in problem because my sim card exist many numbers and this is my single no. in chandigarh.
any one who tried to contact me face a problem .

please do needful.

Prashant Chauhan
vodafone no. [protected]

Alternate no. [protected]

Vodafone — Sim card (deactivated )

Dear sir,

i have using vodaphone number is [protected]. but toady company direct stop my sim card even there is balance is 150/- is there. sim card shows invaid Sim.

Company person say u not recharge more that 6 month.

kindly help me

[protected]

SIM CARD DEACTIVATE
i lost my sim card anywhere, so please deactivate my sim card., mob. no. is [protected]
Name - Maneesh arora(sim card holder)
ADD- A-33 m.i.g. colony
behind c.h.l. apollo hospital.
indore(m.p.)

Vodafone — deactivation of sim cards

Recently I obtained three postpaid .vodafone sims bearing nos.[protected]. [protected] and [protected] under family/group catagory.
All nececessary documents were submitted. Initially, rs.500 limit was given and sims were activated . Thereafter, due verification was done at my home. All documents were shown in original. Option forms for ECS bill payment and email billing were filled up by me.
But, since last night that is 10th Sep connections have been deactivated on the ground of non submission of identification documents.
Detailed conversation with call centre failed to bring relief.
My points are that if documents were not submitted as alleged, how did the company raised my credit limits from pre verificatio limit of Rs 500/- to Rs. 900/- ?
The reason given for deactivation is absurd.
Vodafone must reactivate my nos. without delay.

i forgot my sim card eveywhere, so please deactivate my sim card., mob. no. is [protected]
Name - ARUN KUMAR JAISWAR(sim card holder)

Sant Dyneshwar nagar r.19 chwal n.15 Wagle Estate Nr.Krishna rahiwashi shang Thane(W)

mobile connectivity to my cell no.[protected] was removed from service without any sort of intimation sms or phone call so i was compelled to resubmit my document second time i was verbally informed by vodafone dombivali west gallery one ms Aarti that my phone will be activated within next 48 hrs but even after 72 hrs i am bared with the service, i have submited copy of pancard ,my photograph with properly filled registration form & latest copy of my bank passbook statement.today when i inquired once again i was told it will take another one week for activating this number by one Ms Megha at vodafone dombivali west gallery. i have recharged rs 111 talk value & 150 internet monthly subscription i am worried this company is cheating prepaid customers by denying service for which customer has already paid i hope our system will surely ask vodafone for justification to my issue

I've done the same. But explaining my complain in just 300words was like some kind of joke to me. So please also go through the more than 1000 words complaint letter replied to you via inbox to get the exact idea of the matter and not to cry and hide your faults in the name of TRAI regulations and norms.

P.S I've also worked for DOCOMO customer care and I am aware of how this Customer Care system works.

Ritesh Patel.

i have no need of my sim card plz deactivate .. My no. is [protected]
plot no.16, hiramanpur, hawelia, sarnath varanasi
Name- Shashi Kapoor

I can't afford billing plz deactivate my sim card My no. [protected]

I lost my sim unfortunately and i want to deactivate vodafone sim as per early ... my mobile no is [protected]

Dear sir


Kindly deactivate sim card and my mobile no [protected]

I lost my data card with the Vodafone datacard.. I want to deactivate the sim card my number s [protected]

My mobile No [protected] this mo. Please deactivate.
Ramesh ayar

I hve lost my vodafone sim as I want to deactivate my dat sim plz call me as soon as possible on dis no [protected] this is my alternate no

DEAR SIR/MADAM
MY MOBILE NO [protected] PLEASE DEACTIVATE.
HARSHAD KAPADIYA.
JAGRUTIBEN KAPADIYA

My name vaibhav kedari please deactivate my sim card., mob. no. is [protected]

My vodafone sim card is lost somewhere. My sim no. [protected] Is (vodafone). Please deactivate my line (both incoming & outgoing) now.

I WANT TO CLOSE THE POSTPAID NO. [protected] RELATIONSHIP NO. 5.83179.00.00.100332 AND PLEASE DEACTIVATE THE MY MOBILE NO. . OK


THANKS

In accident i have lost my phone so plz deactive my vodafone number as soon as possible...
Number:[protected]

I was lost my phone so please deactivate my vodafonen sim card as soon as possible
Number : [protected]

I lost my sim unfortunately and i want to deactivate vodafone sim as per early ... my mobile no is [protected]

i lost my phone number [protected] so please deactivate my number.

Dear Team

My mobile phone get lost today. Please block my SIM no.[protected]


Regards
HARDEEP SINGH
Other Contact No.[protected]

DEAR SIR/MADAM
MY MOBILE NO [protected] PLEASE DEACTIVATE.
Name-Maan singh Damor
F.Name- Thawariya damor
Add- 69-70 B-Block, Prem Nagar Nariyal Kheda Bhopal

DEAR SIR/MADAM
MY MOBILE NO [protected] PLEASE DEACTIVATE.
Name-Maan singh Damor
F.Name- Thawariya damor
Add- 69-70 B-Block, Prem Nagar Nariyal Kheda Bhopal

Hi please deactivate my vodafone simcard [protected].Its been 2 months since i gave in a request and even after final settlement of bill I still keep getting bills.Its inactive since a month.
Regards
Badri

Sir my vodafone sim card is lost in train . so please deactivate my sim card .
my number is -[protected], name -Rajkumar singh
Add- pul pahalad pur, badarpur, gali no-6 new delhi -110044

My Vodafone sim card is lost two day's before. my mobile no is [protected] please buddy deactivate this number as soon as possible

Sir plz stop my vodaphone number [protected] my sim is lost so plz deactivate the sim

Sir will pay my bill u give my number please urgent
[protected]

I can't afford billing please deactivated my sim card. my number-[protected]

I lose my sim card. sir, please deactivated my sim card. my number is-[protected]

Respected sir, i wantvto deactivate me vodafone number as soon as possible [protected] (Akanksha Jaiswal, gurhata chowk, sbi building, bgp)anyone can misuse it so please sir i'll greatful to you for your kind consideration.

My Vodafone sim is lost somewhere. My sim no is [protected] . my name is sanjay gholap . please deactivate my sim now

Ridiculous Vodafone system of deactivating prepaid SIM cards, which we took trouble to get in the first place, without any intimation whatsoever! Had recharged the data card too, and lost that sum as well. No more Vodafone.

hey i lost my simcard pls deactivate it.
my no . is [protected] as soon as posssible

Iam prabagaran i'll missed my Vodafone sim before two days pls deactivate it
Mob no:[protected]
Address: no2, jothi nagar, gudithangi savadi, nellikuppam, cuddalore.dt.
Pin code:607105

Dear Customer Care,
I am writing this email with great disappointment. I have been a loyal customer and have been using your service from the very start.

I had the number [protected] with me, and have never had a problem. Recently, while I was in Indonesia (still am) the SIM was inactive for a few months, when I tried using the SIM again it said that I had no service and when I tried calling it, another person answered the phone.

I want to know why was a number that has been with the same customer for years given away to someone else and that too without any warning. I have travelled with this number on month's end with it not being used and I never had a problem until now.

All my banks, office, friends, and family have the above mentioned number. Your website says that 13-months of inactivity will cause a deactivation of the number, however I last used and recharged the number on January 2016 which is roughly 6-months. Your representative on the other hand, who was very unhelpful said it takes 90-days. Regardless of that detail, I hoped that you would have warned a long time customer that you wanted to deactivate their account.

Please be assured that if this problem is not fixed, me and my company will no longer be using your services.

Hi Sir/Madam,
I've asked to disable my vodafone postpaid sim ([protected] ) by end of March-2017 itself and also paid the outstanding amount at that time.
I was told that I'll not be getting any bills and the number will be deactivated. please do not send any bills hereafter and also ensure that the sim is disabled.

Nivetha J

dear sir/madam,

Kindly deactivate sim card and my mobile no [protected]

I have lost my mobile with sim [protected] since from april 2017, vodafone still generate the postpaid bill and force me to fill the same, but on 80/40/2017 I filled the outstanding bill of the same number, but again they generate the bill, which i could not use the same number . I am not responsible for that pending bill.

I had lost my vodafone sim somewhere and i cant find it . I feel its being used by someone unknown, could you please deactivate my sim.
Number- [protected]
Name- C.Annadurai (sim card holder)
State- Tamil nadu
Pin -643105.

Hello
I am shraddha
I have not used my vodafone no. from last three months so it is deactivated.
I want to activate it again.
What to do??
Please help.

my vodofone sim deactivated plz reactivated my no [protected]

I hold hutch now vodafone for past 6 yrs. All was fine last month Nov 2009, while i was travelling to Mumbai for a month long trip, my calls were suddenly barred both incoming and outgoing. What happened was i received a call saying i need to submit my ID proof as per TRAI mandate, i categorically told the lady on the other side that once i returned to delhi i will submit whatever is required. She said "ok" and hung up. After 2 hours i receive a sms with warning that i should submit the docs and in another hour my calls were barred.

I called up Customer care, after 30 mins of conversation the gentleman on the other side tells me that the his is only verification dept and he cannot do any thing. I called on [protected], as 111 from my phone wont work as i was on roaming service. He gave me all options like request your friend, your family etc.
Even email to helpdesk was of no use, i had to haplessly after a week submit the ID proof and get the service activated.
-I did asked them about the Docs, IDs, photos i had submitted while subscribing for the service in 2003 and in reponse they had a dirty smile on their face and TRAI mandate excuse.
What can i catch hold of this people??

very slow work

useless work by customercare

Hi i m Anup Rao from Mumbai, i got blank call from [protected] & the guy told me that u won vodafone lottery 25lakh & i m the vodafone employee & dnt share this information to anybody, than realised this Parson is fake & this country code belong to pakistan number, pls help this case to short out, Thanks Regard Anup Rao [protected], [protected]@yahoo.com

Dear Sir/Madam,

Rs. 30/- is deducted for 7 day from my balance due to subscription of Rs. 30/- service alert message to download songs movie etc. The service is not being unsubscribed in spite of repeated request. My mobile no is [protected] so unsubscribe this plan .

Dear Sir/Madam,

Rs. 10/- is deducted for 70 day from my balance due to subscription of Rs. 10/- service for hungama pack e etc. The service is not being unsubscribed in spite of repeated request. My mobile no is [protected] so unsubscribe this plan .

I m shipra my no is [protected]. Rs 5/-deducted every day from my balance for hungama pack I have complained many times but this service has not been deactivated .I request you to deactivate this service immediately.

please send me message code how can deactive hungama pack

I m MANISH GHOSH & my no. is [protected] in which HUNGAMA PACK is activated.I want to deactivate it but not getting any option to deactivate it.Rs. 5 is being deducted every day .please help me to deactivate this pack immediately.

Vodafone — monthly bills are not received

for last three months i have not received my vodofone bills . however since i have given standing instruction the due amount is debited to my saving account. but since i am not receiving the bills i cannot verify the same .