Vodafone India Complaints & Reviews

I have taken blackberry 899 plan for my mobile number [protected]. This plan include unlimited data internet usage. Vodafone charged me Rs. 427 for vodafone live services. They told me that you must have browsed youtube and it doesn't come under unlimited internet plan.

I reached vodafone billing services team plenty of time but their response was disappointing.

Even one vodafone executive told me I should not be charged but again vodafone billing team refused.

Vodafone does'nt know meaning o[censored]nlimited data plan.. and they introduced vodafone live service only to cheat customer.

Overall I wasted TIME and MONEY dealing with vodafone.

same mail I have sent to vodafone
Respected Sir,

This is the one who is owning [protected] no for internet USB. I AM REALLY VERY MUCH DISSATISFIED WITH YOUR SERVICE AS i HAVE BEEN TO CUSTOMER CARE SHIVRANJANI BRANCH AND I WAS TOLD TO DOWNLOAD SOME PATCHES FROM INTERNET http://www.vodafone.in/existingusers/VBS/Pages/3gusb_stick.aspx FROM SAME LINK SO I HAD DONE IT EVEN IT WAS FOR 3D THAT I ASKED CONCERNED PERSON THEN ALSO I WAS GIVEN INSTRUCTION FOR SAME. SO I HAVE DONE IT AFTER 90 MIN DOWNLOADING I GOT TO KNOW IT WONT HELP FOR SOLVE THIS PROBLEM. I HAVE BEEN FACING SAME PROBLEM SINCE 2 MONTHS THEN ALSO NO SUPPORT FROM YOUR SIDE, I DO NOT HAVE TIME SO I CAN GO VISIT THERE 3 TIMES IN A WEEK AND SPENT AN HOUR THERE AND FINALLY I COULD GET TO KNOW NOTHING FROM THERE. YOU SEND ME YOU SEND ME YOUR CHAIRMAN EMAIL ID OR SOME AUTHORITY SO I CAN VISIT PERSONALLY THERE. I DONT HAVE ANY WAY TO SOLVE THIS BECAUSE I THINK YOU PEOPLE HELPLESS.

THANKS

Hi my name is ayon. Abd my number is [protected]. I called vodafone at [protected] helpline as they have deactivated customer care center call on my number to activate 6gb internet plan, for which they said will take 4 hours to activate. Its benn 4 days now, they have deducted huge amount of balance from my account. Aroung 600 rupees, and every time i use internet main account balance gets deducted. I am not able to call them onany number, 111,198,[protected]. They have deactivayed the cuatomer center callservice from my last complaint on this forum. I wish to file a complain and want the consumer court to act on this please.

i recently Lost my Nokia E-71 handset and filed a police FIR against it, but between the day i filled th complaint and th day my cell got lost my number was being used by someone so i wanted to know the details of my vodafone prepaid sim card.
when i went to the vodafone service center in sector-35-c chandigarh and asked them to provide me details of my number after showing them th FIR and my id proof, they still didnt helped me out with it.

and because of their poor services i could not get my cell phone and neither could catch th person who stole my phone..

Kindly take immediate actions agaist them

thanks and regards
Neha Kashyap

dear sir,

please take action against this no - [protected]. My wife got a message dated on 18-Dec-2010 at 1:47pm.
the following message sent from the above no: -
"Sweet heart I need to talk with you & I know that you need me too call back on this number [protected]"

My cell phone, connection [protected]-prepaid, outgoing calling facility was barred and I was asked to submit ID details to Vodafone office. The required details were submitted at their Faridabad office on 15 Dec 2010. I was informed that the facility will be restored by 16 Dec 10 lunch time. Till now, 18 Dec 1800hrs the facility has not been restored. Their customer care service is not accesable from the landline as i waited for more than 10 minutes without any executive coming on line. I am a senior citizen and need the outgoing call facility urgently. Request this please be restored immediately.
Col. BC Halan (retd)

Dear Sir/Madam,

I am a regular customer o[censored]sing your net pack.

I recharge my mobile No. [protected] with your Rs. 97/- pack for net on 12/12/2010, against this recharge validity date of this pack was updated i.e. 11/01/2011 but Uses not reset to zero this results charges being deducted ( approx Rs. 200/-) from my main balance for use of net. pl. take the action to resolve the problem.

you may also take notice my complain No. [protected] dated 13/12/2010.

Thanking you

SHYAM SUNDER DAS AGRAWAL
Mob. no. [protected]

a vodafone customer executivecalled me up today at 2:48 pm from [protected] and was informing me about the activation of MCI alerts on my number([protected]) where as i didnt rqst 4 ne such activation.these people are activating MCI alerts at their own discretion chossing no. randomly.
it was earlier activated on one of my other no. as well and the balance deducted was not credited back and the executive who reverted back was extremely rude
the customer service of vodafone is actually useless.

dear sir,
i am a customer of VODAFONE prepaid from last 5 years and vodafone postpaid([protected]) from last one year. while giving postpaid to me they have assured me that they will send bill to my billing address and they will rectify my probems immediately. but in this one year i have not received any bill from them. i have requested them lot of times regarding this. vodafone executive visited once my billing address , even after that also they have not sent my bills to my address. when i called their customer, continuously they will tell about their plans but they will not connect me to their executives,

we can travel from kashmir to kanyakumari but we cant trace call center executives of vodafone to register a complaint.
even if you want to register a complaint through the number 198, they will not register

because of these reasons i have not paid the bill from last month.
now they have sent me a demand notice for payment of the bill.
now they are wandering around my billing address for payment.
funny part is they dont care and they dont know how to send me a hardcopy of bill but they want money

i have clearly clarified them that send my bill(original) once and take ur money immediately

and my billing address is in middle of 'hyderabad'

Sir,
This is Rohit Gupta.My no. is [protected].Iwanted to complain regarding the unauthorized deduction of 40n rupeees by vodafone by saying that they have activated missed call alerts although i didnt want anything of that sort.I have called their customer care several times but i cant directly speak to their customer care executives.Thus,i want an immediate reimbursement of rs.40.
Thanking You,
Rohit Gupta

Vodafone is definitely a bloddy fraud. I was charged twice for gprs under Vodafone Live plan and Iphone plan which is just Internet..first they tell me they cannt reverse the amount even though they are at fault then they tell me they will reverse INR 299 in my next billing cycle and then they come back and tell me again that they cannt do it...bunch of they are. And i have been trying to unsubscribe from the service by sending the SMS, through my account and even by talking to their no good call center adn they wont let me unsubscribe either. Bloody frauds for sure..no point complaining everyone from Vodafone should just shift to another service provider and they shud shut shop in India...

The dont know anything they tell me youtube and some other thing dont come as part of the package...and i have been using this for the past 5 months and earlier on it was part of the plan but apparantely its not now..



Dear Mr. Singh,

Thank you for your email dated 10/12/10, regarding Vodafone live charges for Vodafone mobile number XXXXXXXXXX


We tried calling you on the above number but were unable to speak to you.



Further to your conversation with Sabah on 10/12/2010 we would like to reiterate that we have rechecked your bills and confirm that the charges are indeed accurate and payable and hence cannot be reversed.



In case you need further assistance, please do call or email us. We’ll do our best to help you.



Happy to help,
Ghufran Khan
On behalf of Rashna N
Vodafone Care
Contact numbers

For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

Note: Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.

[protected][protected]---
Sent: Friday, December 10, 2010 3:53:45 PM
To: Rashna N (MUM-NE)
Cc: Vodafonecare Mum (MUM)
Subject: Data usage charged twice



Thanks for your reply. And i appreciate the gesture, however the excess amount that has been charged is to the tune of INR 546 also i will bring to your notice that if I am subscribed to IPhone plan youtube and other applications come under the plan since i am paying separately for the plan. I have been using the gprs connection since July-August and I am well aware of what is chargeable and what is not. Infact i do not even need to be subscribed to the Vodafone Live services if I am subscribed under the Iphone data plan.



I again request you to credit the entire Rs. 546 which has been unlawfully charged. Refunding only part of the plan does not make Vodfone come out clean out of this and why is only part refunded. This goes so long to say that Vodafone is at fault which it accepts but will not return my money.

On Fri, Dec 10, 2010 at 3:21 PM, Rashna N <Rashna.[protected]@vodafone.com> wrote:


Dear Mr. Singh,

Thank you for your email dated 09/12/10, regarding Vodafone live charges for Vodafone mobile number [protected].


Further to our conversation with Mr. Sumeet Batra, we have explained, that certain applications like YouTube or any other video streaming application uses Vodafone Live! as access point and will be charged @ 10/10KB. These charges are applicable over and above your Iphone data plan.



Mr. Singh, we confirm that you will not be charged rentals of Rs. 299 for your next bill dated 04/01/11.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Sabah Sayed

On Behalf of Rashna N

I wanted to activated Zero Rental GPRS on my Vodafone Mobile Number, for which I had raised a request by calling the call center. They then instructed me to forward a message ACT VL to 111. I did accordingly. I was surprised to see a rental amount of 49 Rs in my bill for that month. I called up the customer care who then explained me that instead of a Zero Rental Plan a Vodafone Live @ 49 plan has been activated. Also since it has been activated only for 10 days the amount cant be reversed back to me.

This information was provided to me a person name Kiran Kumar (Supervisor: Anish) from the Vodafone Customer Care center.

Also since now the new billing cycle has already started, for this ongoing month also I would be charged a whole 49Rs, which is completely insane.

Vodafone has cheated me in activating a 49Rs GPRS Rental plan when I wanted to activate a Zero Rental One..and to top it all I will be charged for 2 months and would not get any reversal.

Please assist me in same.

i have recharge my vodafone prepaid connection by 27 Rs. night plan. but they dont give me the facility of night hours plan as they declare in their advertisement. so plz take necessarily action against them .
thank u sir

I have purchased new vodafone prepaid sim just 8-10 months ago when I shifted from Mumbai to Bangalore.
I gave my passport photocopy for ID and Address proof.
Last week I got call from vodafone customer care about address verification.
They verified and just one week later my outgoing call blocked and getting message that submit address proof again.

my concern is that after verifying address details over phone they are asking it again and blocked my out going.
Why Vodafone is hiring such idots who can't do it their jobs in correct way and troubling customers?

I went to vodafone outlet in whitefield and they said that resubmit the proof and it will take another 48 hours for unblocking outgoing calls.

But what is my fault, the address is same? They can atleast inform before blocking outgoing...
I am not a terrorist just unfortunate indian. hate to be indian.

Bloody vodafone and it's idots' employees....

Dear Sir,
I am unable to send & receive SMS from 10th of Dec. I was complaning day before yesterday. He told me that the occuring problem will solved on 13th of Dec. at 6:00 PM but the problem was not solved.Plz solve this problem immediately.

Dear Sir

Subject: Incorrect information regarding international roaming tariff Mobile No.[protected]


This is to inform you that I am a vodafone user since the last 7yrs.I have been a completely satisfied customer until my last experience.

I was travelling to Dubai from 3rd to 9th Dec 2010.I called up your customer service on the 3rd morning to checkout the tariff plans for international roaming. I was informed that it was Rs.40 per minute & Rs.15 per SMS & a monthly roaming activation charge of Rs.149 by your executive. Since I was okay with the tariff communicated to me I informed your executive to go ahead an activate the same.

However when I returned back on 9th my outgoing was bared & I was informed that I have crossed my credit limit & that my unbilled amount is around is Rs.13900.I again called your customer care & they informed me that they will reactivate outgoing & I should visit a Vodafone store for reversal of my billed amount. I immediately made a payment of rs.5000 on 10th dec.I visited the Vodafone Store in bandra West the very next day & was informed by your Executive Mr.Nevil tht I have been charged Rs.185 per minute & Rs.15 per SMS & a monthly roaming activation charge of Rs.149 which is the international tariff & cannot be reversed at any cost.Mr.Nevil was extremely rude & not customer friendly & also bluntly told me to do what I like.

This is ridiculous customer service & miscommunication from your customer care end.
I would request you to kindly look into this matter & have the necessary reversals done. Since most of your calls are on recorded lines you can re-verify the information passed on to me the first time I called up on 3rd dec.

Your assistance will be highly appreciated.

I am using Blackberry Storm and have Blackberry 299 plan from Vodafone. On this plan I was not able to browse internet, therefore I requested vodafone to activate unlimited 599 plan. But after one month, I got a bill with usage charges of Rs. 5000. I called up cusomer care and explained that i am using unlimited 599 internet plan and then promised by Customer care that O shoud only pay my monthly average charges and this extra charges will be deducted in the next bill. It's been more than 1 and half months that my outgoing has been blocked due to the non-payment of Vodafone internet charges which is unnecessarily added to my bill. I have talked to more than 10 customer care people, some say no need to pay. some say i have to pay. But I have not used vodafone live and I am not going to pay anything for that. Now I really don't know what to do. I am very happy with Vodafone services and don't want to switch to wny other servoce provider, but I have to as my outgoing is barred.

Please suggest a solution.

sir
with due respect i want to submit my complaint against area disributor and an employee named Neeraj in vodafone service centre at Dullahapur dist. Ghazipur in (up) who are irresponsible in dealing with customers and don't provide the satisfoctory service to the customer.as i run my shop named jai mata di mobile world and i am a good seller of vodafone products but i don,t get proper information of current schemes from the vodafone service centre.As there a internal relationship between area distributor and service centre, so they don't get activate the SIM sold from my shop.so my customers are going unsatisfied.And sir i also give the money to the vodafone service centre.my condition is just like fish out of water..so sir i hope the immediate resolution from your part so that i could run my shop well..
thanking you
Manish verma
Jai mata di mobile world
Dullahapur Ghazipur (up)

Hi,

As per the Government of India, Department of Telecommunications Notification No.1-34/2006-VI (Pt I) dated[protected], all mobile operators are required to re-verify their subscribers for correct and complete information. (During this process the service providers can correct their subscriber’s record wherever they find that the documents collected from the customers earlier are inappropriate or missing.) that the documents have to be checked on the existing documents which were submitted.
Now, WHY VODAFONE IS EXPECTING A RESUBMISSION OF DOCUMENTS,MY QUESTION IS
1. WHAT HAPPENED TO THE EARLIER DOCUMENTS SUBMITTED?
2. WHY VODAFONE IS COLLECTING NEW DOCUMENTS?
3. IF THE EARLIER DOCUMENTS ARE MISSING, WHAT IS THE GUARANTEE FOR THE NEWLY SUBMITTED DOCUMENTS?
4. IN THE NAME OF SECURITY MY EARLIER DOCUMENTS CAN BE MISUSED, WHO WILL GIVE THE SECURITY FOR THOSE INFORMATION.

VODAFONE IS MAKING ME UNDERGO HARRASMENT BY DISCONNECTING THE SERVICES, WHEN CONTACTED THE CUSTOMER CARE, IRRESPONSIBLE BEHAVIOUR BY THE STAFF.THIS IS
THE FATE OF AN INDIAN MOBILE SUBSCRIBER.

WHERE IS THE SECURITY, PLEASE JUSTIFY, I AM FED UP WITH VODAFONE.

I HAVE SUBMITTED THE DOCUMENTS, UNDERSTANDING THE ABOVE, STILL THE SERVICES ARE BARRED, WHAT IS VODAFONE DOING , THEY ARE UNHAPPY TO HELP CUSTOMERS,

FED UP, FED UP......
REGARDS,
MANJUNATH
[protected]

The customer care department MUMBAI is either picked from slums or they have been trained to deliberately keep on wasting the time of the consumer by transferring the call to other executives instead of the one who will address the solution, then putting in a long hold, asking for various details for even small queries (as if we have done a crime) , using cliche dialogues "Sorry for the inconvenience will definitely help you" and they don't help us but complicate the matters ,consume our time and money as well.. the most pathetic service and their nodal officer too seems to be sleeping.
Once a multi caller tune was automatically enabled on my cellphone and 99/- were deducted and when I objected to the charges deducted I was told that I had enabled it and which is why my balance ran to -99 rupees, they told me to send a message to cancel the service if I didn't want it and since it was a catch22 situation and a helpless state I tried sms'ing "CAN CT" but the sms didn't go through ( I was having a 350 free sms pack and there was a good deal of balance in it) when I told the customer care dept that I was unable to send the sms, they told me that I need to have a minimm 1/- Rupee balance to use the free SMS pack (strange), my question is when I had a free SMS pack I still had to have a 1/- Rs in my account to send a message but when my balance was already low why did they deduct and got the balance to the negative side of 99/- Rs for a caller tune service (which I never applied for) couldn't they have stopped that deduction as well?? When I asked this question to them they disconnected the call.