Vodafone India Complaints & Reviews

SIr, my mobile no. is "[protected]" and i am getting the worst single here. I am not able to make a call. If someone calls me it always says Out Of Coverage and also the voice clearity is not so good. Kindly inform me and solve my problem. i'll be waiting for your reply.
Thank You.

i am kabeer, my mobile no: [protected]
vodafone has put the Flash message services for all the postpaid numbers by default without intimation to the customer. these messages are not for free of cost. customer will be charged with 3 Rs if clicks OK. These messages are very much disturbing. and to deactivate this service, the customers are being charged 3Rs unnecessarily. This kind of services should be stopped. Every company should respect the interest of the customers before burdening them with unnecessary default services. Please take necessary action against such service providers and save the customers.

VODA PHONE PCO DEDUCTED Rs 970 BALANCE

VODA PHONE PCO [protected] HAS REDUCED MY BALANCE BY RUPEES 970

TO KNOW REASON WHY MY BALANCE HAS REDUCED VODA FONE PCO HAS NO EXCLUSIVE CUSTOMER CARE TILL TODAY EVEN AFTER COMPLAINING
THROUGH OUR
(TIMES OF INDIA GRIEVANCES ON DATED 21-FEB-2008 ( ENCLOSED HERE ATTACHMENT )
IN ADDITION TO THAT
THERE IS NO PROPER DISTRIBUTER ALLOTED TILL TODAY.OR THE DISTRIBUTER FREQUENTLY GETS CHANGES OR THEY DON'T HAVE STOCK
DUE TO THIS REASON THAT THERE NO SUPPLY OF REGULAR RECHARGE CARD AVAILABLE. AND WHEN EVER I MAKES A CALLS TO ANY RESPONSIBLE PERSON.
THE ONLY MESSAGE I RECEIVES IS THAT 'PLEASE TELL ME YOUR SHOP NAME AND ADDRESS I WILL BE THERE BY NIGHT / EVENING.
BUT THERE NIGHT / EVENING NEVER COMES.SOME TIME THEY TOLD ME THAT THE REASON WHY YOUR PHONE FREQUENTLY GETS BLOCK" THAT PHONE IS NOT ON YOUR NAME & YOU NEED TO PROVIDE I.D.PROOF ONCE AGAIN ONLY THEN WE CAN MAKE RECHARGE..
THE HIGHER OFFICIALS TREATED ME FOR NOT TO SAY ANY REMARKS ON THE COMPANY / NET WORK
'I MADE A RECHARGE OF RS 1000/- ONLY AROUND RS 30 HAS BEEN UTILIZED TILL' THEN WHERE MY BALANCE OF RS 970/- FOR THAT I MADE A CALL TO OLD PCO PHONE DISTRIBUTER THEY PROVIDED ME WITH SOME OR OTHER NEW DISTRIBUTER PHONE NO THE VERY MOMENT I MAKES A CALL EVEN THEY ALSO PROVIDE US WITH OTHER NEW PERSONS / DISTRIBUTER PHONE NUMBER,

TILL THEN MY PCO PHONE WAS BLOCKED AS NO CONTINUOUS CALL ARE DONE. DUE TO THERE DELAY OF SUPPLY OF RECHARGE CARD.

THEY ADVICE ME TO GO FOR NEW CONNECTION AND FORGOT YOUR OLD CONNECTION & BALANCE THE TALK WOULD BE OF NO BENEFIT


RUPEES I REQUEST VODAFONE AUTHORITY TO DO THE BEST IN MY FAVOR TO GET BACK MY BALANCE OR RETURNED MY DEPOSIT AMOUNT PLUS 970 RUPEES


M.N.SHAH
SR NAGAR HYD
[protected].[protected]

On 8th November 2010 afternoon I get a call from Vodafone that “ I am Calling from Vodafone Customer Care, your number is selected by a computerized selection system and Vodafone offers you a 3G USB Stick with 3.1 Mbps speed which support 4GB Micro SD Memory and the market price of the device is Rs.1850/- and as a offer you can get the device on discount price i.e. Rs.1600/- but you must have to pay in cash & for accept this offer Vodafone will gift you a wrist watch but you must have accept the offer within 8th November 2010 mid-night & you can get 10GB limit in Rs.499/- per month no extra cost within 10GB usage/month, beyond 10GB a charge of 5paisa/10KB will be apply & tax @10.5% applicable. Also said that you can also use it in multi configuration with a switch and a Router normally you are using your BSNL Broadband Connection, Also said to me that within a few minutes you will get a call from Vodafone Customer Care, please confirm your acceptance to the customer care officer and asked for my Address proof and a Passport photo, when I can be able to meet the sales person to receive the product.
I accept the offer, on 18th November 2010 a sales person came to my office at near about 7:00 PM and he asked me for my Voter ID ‘s Xerox copy, 1 copy of Passport and I signed two/three forms and pay cash amount of Rs.1600/- and I received a USB stick which IMEI NO is- [protected] and S/N:[protected] and 1 SIM Card which No is [protected] ICCID:[protected] & IMSI: [protected].
On that day approx 9 PM when I was free in my office then I visit Vodafone.in and confused that there are too many differences between the 2 USB stick which I received and which offered & described by the customer care officer. Immediately call the sales person, but he had no knowledge about that. He provide me
The sales person said to me that your connection will be activated within tomorrow afternoon and you will get a call from Vodafone customer care. But within a day I can’s get any call from any where, after 48 hours i.e. after 2 days I get call from Vodafone that my connection is activated, on that time I try to convince that I was misguided by the caller person but unfortunately I get a reply that we have no detail, you must have to contact with the Sales Person.
I was contact immediately with the sales person and give some advice and also give me a number for surrender my connection and I sent a SMS for surrender my connection to [protected] and now the connection is disconnected and after a few days I get a call for verification, I had wrote “surrender case” on the verification form.
On 18th November 2010 afternoon I visited Vodafone Mini Store at Madan Street, Kolkata. After discuss a representative I get a information that the 3G service will launched on December 2010. The USB Stick which I purchased by paying Rs.1600/-(offer price Rs.1600/-, actual price is Rs.1850/-), it’s original cost is Rs.1600/-.
I emailed this matter to vodafonecare.[protected]@vodafone.com

But they answered

Dear Mr. Giri,
Greetings from Vodafone!
This has reference to your e-mail dated November 28, 2010 with regard to the data card connection [protected].

As already communicated in our previous reply we understand that our executive had already contacted you confirmed that refund for the USB Stick cannot be processed.

In case you need further help, please do call or email us. We’ll do our best to help you.

Happy to help,

Satadru Goswami
Vodafone Care Contact numbersFor Enquiries: 111 or +91-[protected]For Complaints / Requests: 198 (toll free)

Hi,i am deepu kumar from bangalore using vodafone sim from 4 years my no is [protected], i was treat very badly in your vodfone store which is in kamanahalli-bangalore, when i went to lodge a complain against the deduction of 70 rs from my account, i had lodge a complain on 1st december and vodafone CSR told that i will be getting my money on 4th december, i went to vodafone on 4th to check what is the status of my complain, store manager Ganesh told it will be credit to your acc tonight i,e 4th.

i went to vodafone on 6 th in the afternoon. when i ask the manager its is still not credit manager he told talk to the CSR Naveen, who attend me on 6th , CSr told me to go to the headoffice , when i ask me the address he told y should i give you the address, u got a vodafone sim you dont know the address, he made fun of me infront of every one, then i told i left from vodafone while leaving he came outside and told me what u dont 70 rs, i told its not the matter of 70rs its the matter of right. then i told i will give a complaint against you then he told what you will call the cop i will only call, then he called up someone on the phone he gave the phone to me to speak , that person told i will kill you , now any thing happens to me who will be held responsible.

I am just looking for the termination of Ganesh vodafone store manager kamanahalli, and Naveen-csr

you can contact me at [protected]

Thank you
deepu kumar

Hi Sir,

My mobile number : [protected]

I have requested you to not give me any unnecesaary calls and ur customer care promised that they have taken the compliant and given me the service reg number : [protected]. They took the complaaint on 4th october 2010 at 9:55 AM. And they sent me an SMS saying that they will get back on 29th Oct-2010.

I went to voda store on 10 th november to check the status. they said that it is in process.

I want to know when will my number gets added to DND list. Why do u need so much time to get ti added to DND list?

How much more time I need to suffer to get rid o[censored]nwanted calls?

Thanks,
Sateesh

Dear Sir,
I called to vodafone customer care on 05-12-10,I was not satisfied to the C.C.E.(Mr.Satyam,Mr.Arshad),when I told that please transfer my call to your senior,they disconnected my call.
Again I called on 06-12-10 morning(9:45am).Mr.Abhishek received the call,he did the timepass on the call,I said that please transfer my call,he put the call on hold and after few minutes he disconnect the call.
Now please tell me when a customer called to call center,he pay the amount,instead of solving his query and complaint,C.C.E. or senior disconnected the call.Is that fare.For this kind of act I already droped the four no.of CUG connection.
Know you tell me what should I do...Reply me as soon as possible.

My e-mail id: [protected]@yahoo.com...

Respected sir/madam

I am Praveen Kumar Pathak. My mother has a vodafone sim card of Rajasthan(Number: [protected]) registered with the name of my brother..."Naveen Kumar Pathak".

Yesterday (5th December) at 23:47 (11:47 PM) she recieved a call from number:[protected]. As soon as she received the call a man at other side started abusing and was using very
offensive language. I or my family nobody knows him. I called him back and again he was on his way...abusing and using bad language.

I request you to give warning to the owner of this number ([protected]) otherwise I have to go to Police Station.

Thanks and Regards.

Praveen Kumar Pathak

Dear Sir,

My name is sharwan agarwal. me sikar district ka rahne wala hu. mere mobile me kuch dino pahle gprs ke dwara koi service activet ho gai thi jiske wajah se mere numer se daily 5 rs. kata ja raha hai but mene custmuer care par cal bhi kiya tha par unhone jo msg bataya tha uske dwara mere service deactivet nahi hui phir mene dubara call kiya to unhone call back karne ke liye kaha to abi tak unka koi call nahi aaya. please mere help kare.

Hi

on 22-oct-2010, I have signed and submitted form for putting my vodafone numbers [protected] and [protected] under safe custody for an year, in their Vodafone Store at Thane West Manpada store, I did pay Sapfe custody as well as all my unbilled amount for both my mobile numbers. I asked several times their representative that to make sure that the process is complete, and she assured me that it is being taken care of, so I dont need to worry about it.

Now I am in USA, and still getting bills, from them and when I call Vodafone customer care they say they cannot help me in any respect and can't even connect me to that vodafone store, there is absolutely no on Vodafone webistes from which I can get a contact for that vodafone number. By providing such rediculous customer care service and vodafone store service Vodafone says they are Happy to help that's ironical, I have done so many ISD calls to their customer care, but its all in vain. One of their representaive on phone said go to that Vodafone Store, will Vodafone pay for the tickets as well as other financial losses I'll bear, travelling back to India. Please help me raise my voice to Vodafone, as they are not ready to listen.

Thanks,
Amit Kumar Dubey

Dear Sir,

Good afternoon,

As mentioned to above subject i Ratnadeep s Patwari was the customer of
vodafone mobile lifetime service provider since 2005 .
As i was 1st customer of BPL(perpaid) then HUTCH(prepaid) and afterwards vodafone(lifetime).
I lost my cell in pune in year 2010 and i was not able to take another cell.
So as i thought my number is lifetime but when i visited to vodafone center in pune they told me that your no. is not available on your name as i was lifetime member of vodafone also they have not intimated to me about my number to provinding to any other without my permision. i requested them but i didnt get my cell no. back.
As i was using since many years i am in need of my no.

so its my request to provide my cell no. back to me.
Also i am ready to pay any charges to get back.Hope i will get my number
back to me. so taht i will be thankful.

my cell no. of vodafone was:- [protected]

My Name:- Ratnadeep Sidharameshwar Patwari.

my mail ID is :- [protected]@rediffmail.com

my present cell no. :- [protected]

Thank You,

Regards
Ratnadeep S P

I had a vodafone postpaid connection in Kolkata with the no[protected] for which i had repeatedly asked the customer care n vodafone store people to discontinue the connection as i had to shift to Chennai in a short notice. It has been more than 3 months now that i hav stopped using the number, but they continue to send me monthly bills with roaming charges, late fees. As a last resort to discontinue the connection i had stop payment of bill, for which they mail me writing this:
"Please note that if the above overdue outstanding is not cleared by 4th December 2010, we shall be compelled to take necessary legal action as deemed fit."
As also they have started visiting my home harassing my family members in kolkata regarding the same.
The problem is they deny to discontinue connections even on request and I am not the only victim to their unethical dealings.

i have two numbers with vodafone since the last one year. [protected] & [protected]. due to high bill charges and bad services i got them converted to prepaid on the 03/12/10. they vodafone gallery in mira road informed that in the next 3 hours the accounts will be active and they asked me to make payments for the recahrge in the gallery itself stating once its active the money will show up on your account. thus i made a payment of 29+29+333+99+89 on one account and then 29+29+222+89 on the other account for various services. my number got activates by 3 hours but then there was no balance on it. i called up the customer care they told it takes 24 hours or i should go to the store. they cant do anything. what kind o[censored]tter rubbish is this. i make the payments still i dont get the amount. i want file a complaint against them and go to higher authorities. the customer care is real bad and store keeps giving wrog information.

my name is vipul vaghela holding 3 vodafone numbers, one day i had visited the vodafone store in mumbai, mulund-400080. at lbs marg, i went coz i wanted to convert my all postpaid numbers in to prepaid, so i enquired about it, the executive name yogesh attended me and he informed that this is not possible unless our manager talks to me in next 72hrs,he was not ready to co operate at all and all the time he was talking in a very rude manner & behaved very badly he also told jo karna hai karlo, so i had to leave, the next day this guy yogesh he stoped all my number's outgoing calls & i had to rush and today again 1 no has been blocked entirely, i want to complain regarding this that the company has no right to stop my calls where i had only enquired about prepaid with them kindly look into the matter.
My email id is vaghelavipul.[protected]@gmail.com

i am using vodafone no. [protected] .i have submitted all the documents as my identity proof twice but they have suspended my no. on 30 november 2010 without any information .when i went to the vodafone store for submitting the proofs again they didnt behaved well.I am in trouble with this vodafone and i dont know why they are demanding the proofs again instead of submitting them twice.please take necessary action.they alwayz trouble us like this.this the total harrasment

this is vishal here using vodafone number [protected] .

and i have no problem in saying vodafone is the best service provide as i use but it is worst for the customer in every means.

its more then two months still i am suffering from the same problem and its 2nd time i writing here.

three times i have subited documents to vodafone for ownership change still the issue is not resolved.
they even do not know who collected the documents from me.

every time when i visit vodafone store new person is handling to whom i have to tell my story but they are just the stupid person on the earth they commit that tommorow u just met me or i will give u call regarding the issue but nither i got call from them nor my issues is resolved and when i go to v store then every time that person is not there .

my issue is more than 2 months older and from last 15 days i went to vodafone store but noone there is gentleman who know every thing they are just a parasite every time sucking my blood.

every time i called to vodafone centre we din have update about ur documents.

so tell who should look after for updates????

after i post my blog here i got a phn from mr kunal he was a gentleman [protected].
called me that u just met the Vaibhav kapoor for the issue .

i had a talk with all executive and yesterday withmr. vaibhav kapoor.alos he commited that he will provide response to me and give me a call regarding that i din got any response any of them any time if i dont visit store.

so u can imagine how they are responsible............
why u are paying money to them theyare there to help customer but customre suffers just because of them

even if i complained for any body they just give me a no. on which no action willl be taken and never let mw know about my complained status.

further all that i visit vod.store so much time that they know me by face .and this is jus rubish.

i provide them even affidevit for ownership change they still ask for handwritten application .
which it mean
i[censored] dont even think wt centre govt,]. is then who m i

Sujat ,Akhil, Ruchi, and at the last vaibhav team head at vodafone store all of them are irresponsible .

i dont know why they are there for .

if all of them not access single customer for such a long time .

take necessary action urgent or please access my file soon or i should go to court now..................

this is my 2nd post here and still my issue is same .

if i suffer more i will sue vodafone now on.

and all of them to whom i talk because there is no other way to me.


vishal

[protected]

poor vodafone customer suffered by vodafone day by day

VODAFONE Useless Customer Care Services

Useless customer care

I am one of the customer of "Vodafone" suffering from the worse services just because o[censored]seless "Customer Care Services.

My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in UIT Circle, Udaipur, no one is sincere here in working.

I went to Customer Care Centre at UIT Circle, Udaipur, on 1st December 2010 at 1.00pm and registered the complaint. I just want to convert my postpaid number into prepaid. He provided me the SIM Card & told me by today evening your services started.

Again on 2nd Dec. 2010 I called up one executive he told me again dear by today evening your services started. Because it can take 24 to 48 Hrs. I agreed with him but again I visit UIT Circle Vodafone store on 3rd Dec. 2010 (Today) at 2:00 PM...........The customer care executive told me by today evening or today night your services will be started. This is ridiculous........

This is the professional way of a Vodafone Customer Care Centre Executive at UIT Circle Udaipur. I dont want to mention name but its ridiculous .That incident gave me a bad impression about the Vodafone Customer Care Centre.

1) I want to know the purpose of Vodafone Customer Care Centre’s kept across the country. Is it to fool the Customers and to collect revenue for the company only?

2) Why Vodafone Customer Care Department which is having an international Brand image doesn’t train the Customer Care Centre Executives how to behave with the customers?

3) The time is precious for all and why they are delaying unnecessarily? They can collect all the queries/complaints and call and inform the messages/solutions on our complaints if not able to process/reply at that moment.

Thanks

By Unsatisfied Vodafone Customer,

sir ,
I am jeetendra singh kashyap
Address- Gomti ki fadi mewati nagar hem singh ki pared lashkar Gwalior,
(M.P) 474001

MY mobile No. - [protected]

SIM NO. - [protected]

MY voter ID - sir meri voter ID or mery document mein ,Phoolbhag gwalior M.L.B road vodafone store. per jakar mein sarey document jamaa kar diye.

sir meri problem y hai ki mery mobile per call aatey hai. ya me kisi ko bhi

phone karta hu to shirf " CALL " likha hua aata hai no. nahi show karta

3 days hone k baad bhi yeh meri problem sovle nahi hui hai ...

so plz dear my problem doing solve ....


THANKS YOU
From ~ jeetendra kashyap

Recently (last week of October, 2010) I changed my residence from Santacruz(W) to Bandra (E). According I was asking to vadaphone care how I change my communication address for my post paid connection. On 1st november 2010, one vaodaphone representative named Rohan Shirke intracted me to send some self attested documents through my official mail ID. Accordingly I follow the rule, but upto december 1, 2010. When I was enquired for that surprizingly their other officer named Mr. Abhishek Shanghari (2nd December 2010) intructed me to go their nearest mobile store with the same document alongwith one application. Really i shocked that in the same company different representative advise different rule for the same problem.

Warning to other customers: Complaint/Feedback - at the end of my mobile bill payment on IVR - i was told i had 'won' the choice to opt for a 'Giordano Laptop Bag' or a watch - i paid 499/- towards 'taxes' - i received the so-called-Giordano bag a couple of days back and i am fuming! i wouldn't pay 100/- for such a trashy replica on the streets!! This is extremely shoddy vendor management if vodafone knows those bags aren't the genuine article - the best part? i logged in a complaint 10 days back - no one has bothered to call - and i'm what they call a high 'ARPU' customer! Go figure!

Vodafone - you hearing this??? I'm writing to Giordano too

Please spread the word! Don't take such offers seriously - someone from Vodafone recently called and told me they cannot be responsible since they use a vendor for such items!!! Can you believe that!
Pathetic - looking forward to mobile number portability