Vodafone India Complaints & Reviews

Hello sir/mam

On this month i purchased a new vodafone postpaid connection. Till now i din't give this number to any one but daily i got many wrong number calls they ask about a some person, that's mean company re-issue this number. My point is that if i am taking a new connection than why i m handling this type of problem why company issue a used number in new sim card......

Dear Sir,
I am Vijayakumar. I wanted to change the ownership of my post paid vodafone number ([protected]) to my friend. We went to Bannerghatta vodafone store on 1/12/2010 and submitted all documents. They informed us, it will take 10 working days. My friend had called vodafone customer care on 8/12/2010 and they informed us that it willbe done by today(10/12/2010). This is not done upto now and they informed us that there is no requeust such tha and again wanted to go to the store again.

I am not sure what the servcie they are doing. Please do the needful

I am a customer of Vodafone Mobile Service Provider since long back. I have been enjoying their service for last 5 to 6 years. As per the recent circular of DOT ( Department of Telecom ), I got a message from Vodafone that I have to submit all the relavent documents ( e.g. CAP, Voter ID card, PAN card and address proof ) to nearest Vodafone store to continue my connection otherwise the service provide will stop my connection. As per their instruction, I have submitted all the required docs. to them ( Vodafone Mini Store - Dalhousi Area at Kolkata ). After submission all the required documents them ( without failing), I got that my connection started within 24 hours which was stopped after I got the first message from Vodafone. After a month, I got the same message that if I do not submit the required ( mentioned above ) then they would stop my connection, that time they had stopped my connection. I spoke to the concern authority that I had submitted all the document to them but they show me their system that DOT has rejected my document, where they have no clue why DoT had rejected my documents. Later on I have submitted the same documents once again and I got the connection back again. Today ( 09.12.2010 ), I once again got the same message from their end, to submit the required documents to continue my mobile service. But, they have not stopped my connection yet. Now, my question is what kind service we are getting from Vodafone, this is a very hectic serive I am enjoying from a reputed mobile service provider in India. If I call their customer care, then nobody is able to answer my query, if I visit to Vodafone store then they are not answering my question except asking for the same document. Now, I have to think to give up the Vodafone connection and have to think for a new one. As, I have provided this number to all of my friends, colleagues and relatives. If I discontinues this number then I will loose many contacts this is big deal for me. I would request you to take the necessary action on my complain thus I can enjoy the Vodafone connenction forever. Otherwise, I have to swith to any other Mobile Service Provider. I would like to stop this kind of harrassment from a reputed Mobile Service Provider.

Dear Sir ,

I like to inform you that I have an savings account in Axis Bank Barrackpore. My Axis Bank account number - [protected] has benn debited of Rs/- 8625 on 30.11.2010 without my knowledge and used as "online mobile reacharge from Gurgaon" and "Vodafone-BILL DESK-Mumbai" . I have already lodge the complaint to the AXIS Bank, Barrackpore branch and Vodafone Store in Barrackpore branch. I have also register a GDE at Titagarh Police Station vide GDE No. - 508. I am informing you this whole scenario for justice and to investigate the truth and revert my money.
I have attached my AXIS Bank statement. Please find 30.11.2010 transaction which I had not made.

I also like to inform you that going through your site I saw in recent past there is lots of cases happen exactly similar my case where this type of Fraudulent transaction made only by Vodafone BILLDESK from bank account and customers lost lots of money and Vodafone Store denied to share any details with customer. Please refer this URLs for Fraudulent transaction by Vodafone BILLDESK from bank account -
http://www.consumercomplaints.in/complaints/vodafone-billdesk-c397886.html
http://www.consumercomplaints.in/complaints/axis-bank-ltd-c462450.html

I think this becomes very serious issue as it is published in Internet and lots of people suffering with Fraudulent made by Vodafone BILLDESK. Please look into this matter with high priority as I want my money revert back as soon as possible .

Thanks and Regards

Sumit Mitra

Contact Number - [protected]

Address - Natunpara, Ambagan , NonachandanPukur, Barrackpore, 24 pgs ( N ) , Kol-700122

Hi,

We were using Vodafone Service provider(Earlier Hutch) from past 6 years.
But waht happened this time , make us feel so bad about it.

My mother is using vodafone postpaid number , which she wanted to convert to prepaid.Beacuse of daily promitional calls from Vodafone were making her life miserable. ANd seriously those calls are so irritating. Even tellibg after those stupid callers that we are busy, sometimes they won't stop!

They raised a request from Post-Pre at vodafone store near Phagwara chowk , Hoshiarpur. But nothing happened.

Finally she stopped using number and told Customer care taht if they won't convert she wont pay. Even without making single call, she had to pay those stupid bills.

My father who is senior citizen(but vodafone customer desk girls really don't care) visited store 10 times along with my mother. If required , can provide satff names also.

There behaiour was so rude. Once she shouted at my father and said why coming daily hewe and disturbing us. Send you son with all documents , then we will do. Then my mom said - if we are not having any son, so you won't convert our no.

I can't under policy - Vodafone customer satff (girls) not treating old aged customers and asking to send their son!!

My mom is working lady and every alternate day she has to visit store and nothing hapened. Finally she also lost her tamper and was lil rude to staf. But it worked as per my parent's understanding.

BUT HERE CUMS FRAUD.

she convinced them to pay all pending bills and said within 24 hours your number will be prepaid. Poor guys TRUSTED vodafone. And girl gave strict instruction- Do not recharege your fone for few days. Being over clever she palyed a game. After waiting fr 5 days , I along with my father visted Store.

Girl's first words to me-- You came with this GUY? what does it maen?? Insated of greeting anyone. They are talking like this! Then i said we need to check sattus of number and response made us shoched. She told num is PERMANENTLY DISCONNECTED. Customer wanted post to pre and they disconnected. Rich Vodafone!!

After discussing , she told it may take 1 month from post to pre. Thank God , we are educated and awrae of process. I told it takes mak 48-72 hours post to pre. Then she said it's vodafone and we aork in this way only!

I just made a comment thaen how you guys gonna implement MNP - in a year. Then some head satff( again a rude female ) was about to eat me. What you know about MNP. We are not going to launch and all. I told Maa'm it has already started and will be cuming soon to Punajb. But if we could have stayed in store for more 5 mnts , she might have started abusing.

We left with Thanks a lot mam! Atleast we are educated!

After thatt i called Vodafone cutomer care from BSNL mobile (As we had only one vodafone num in Punjab). I asked them to tell me procedure for raising Vodafone store staff compalint. But poor guy said - NOT POSSIBLE MADAM> PLS VISIT OTHER VODAFONE STORE IN NEAR BY CITY LIKE AMRITSAR<LUDHIANA ETC.

Aha agin hats of to such intelligent staff. To set a complaint i should travel to other city.

So Now i want:

We want our Security Refund.
Educate your staff. How to talk. Atleast basic manners.
Process should be ther.
Let customer know if you wanht Post-Pre, Vodafone will make you fool for 2 months and then finally will Disconnect Number.

Vodafone Mobile Number : [protected]

Thanks.

I had written a mail to Vodafone for wrongly charging for Vodafone Live.
Their executive Mr Kavin Disuza called at (2.17pm on 08 Dec 2010 ) had only one thing to say that I have used this service and vodafone can not reverse this charges. On asking for clarification for what and which sites are opened that I am charged Rs 2446, Mr Kavin had only one thing to say that they have got no clarification for what have I used in this service.
I told them I am sure that I have not used this service but he repeatedly kept saying that they can not reverse this charges and from next time Vodafone live would not be charged as now it has been de-activated.

On the first place I had never activated for this service and every time I was charged Rs 15 to Rs 50 for Vodafone Live which I was not bothered. But in the last bill they charged Rs 2446.


On asking to speak to the higher executive or manager he again repeated saying "Charges wont be reverted".




The letter written to Vodafone care mumbai is as below.

Kirit Shah
22, Miami Apartment
2nd Floor B Desai Road,
Breach Candy Mob :[protected]



Date[protected]


To Vodafone Customer Care
Mumbai


Ref : Mobile[protected]
Reg : Did not activate Vodafone Live and Wrongly Charged for the same


Hi

I have a Blackberry handset and I had opted for Blackberry Prosumer Lite scheme of Rs 299. Where in the executive had told me that I can only check my e-mails and
use Blackberry Messenger chat and this is the maximum amount I would be charged.

Suddenly, in my last bill dated[protected] I noticed charges for Vodafone Live amounting for Rs 2446. This service has not been activated by me and nor used.

Post my telecon (reference no:[protected] with Mr Santosh on 5th Dec 2010, i was asked to put the above in the mail and that the matter would be looked into by the billing department.


I would request you to look into the matter and wave off the charges which are wrongly debited in my bill. Looking forward to hearing from you soon.

Regards,

Kirit Shah
[protected]

I am a regular customer of vodafone last 6 year

They have activated Bill Not Print Service without My consent and didn't inform me even.

SIr, my mobile no. is "[protected]" and i am getting the worst single here. I am not able to make a call. If someone calls me it always says Out Of Coverage and also the voice clearity is not so good. Kindly inform me and solve my problem. i'll be waiting for your reply.
Thank You.

i am kabeer, my mobile no: [protected]
vodafone has put the Flash message services for all the postpaid numbers by default without intimation to the customer. these messages are not for free of cost. customer will be charged with 3 Rs if clicks OK. These messages are very much disturbing. and to deactivate this service, the customers are being charged 3Rs unnecessarily. This kind of services should be stopped. Every company should respect the interest of the customers before burdening them with unnecessary default services. Please take necessary action against such service providers and save the customers.

VODA PHONE PCO DEDUCTED Rs 970 BALANCE

VODA PHONE PCO [protected] HAS REDUCED MY BALANCE BY RUPEES 970

TO KNOW REASON WHY MY BALANCE HAS REDUCED VODA FONE PCO HAS NO EXCLUSIVE CUSTOMER CARE TILL TODAY EVEN AFTER COMPLAINING
THROUGH OUR
(TIMES OF INDIA GRIEVANCES ON DATED 21-FEB-2008 ( ENCLOSED HERE ATTACHMENT )
IN ADDITION TO THAT
THERE IS NO PROPER DISTRIBUTER ALLOTED TILL TODAY.OR THE DISTRIBUTER FREQUENTLY GETS CHANGES OR THEY DON'T HAVE STOCK
DUE TO THIS REASON THAT THERE NO SUPPLY OF REGULAR RECHARGE CARD AVAILABLE. AND WHEN EVER I MAKES A CALLS TO ANY RESPONSIBLE PERSON.
THE ONLY MESSAGE I RECEIVES IS THAT 'PLEASE TELL ME YOUR SHOP NAME AND ADDRESS I WILL BE THERE BY NIGHT / EVENING.
BUT THERE NIGHT / EVENING NEVER COMES.SOME TIME THEY TOLD ME THAT THE REASON WHY YOUR PHONE FREQUENTLY GETS BLOCK" THAT PHONE IS NOT ON YOUR NAME & YOU NEED TO PROVIDE I.D.PROOF ONCE AGAIN ONLY THEN WE CAN MAKE RECHARGE..
THE HIGHER OFFICIALS TREATED ME FOR NOT TO SAY ANY REMARKS ON THE COMPANY / NET WORK
'I MADE A RECHARGE OF RS 1000/- ONLY AROUND RS 30 HAS BEEN UTILIZED TILL' THEN WHERE MY BALANCE OF RS 970/- FOR THAT I MADE A CALL TO OLD PCO PHONE DISTRIBUTER THEY PROVIDED ME WITH SOME OR OTHER NEW DISTRIBUTER PHONE NO THE VERY MOMENT I MAKES A CALL EVEN THEY ALSO PROVIDE US WITH OTHER NEW PERSONS / DISTRIBUTER PHONE NUMBER,

TILL THEN MY PCO PHONE WAS BLOCKED AS NO CONTINUOUS CALL ARE DONE. DUE TO THERE DELAY OF SUPPLY OF RECHARGE CARD.

THEY ADVICE ME TO GO FOR NEW CONNECTION AND FORGOT YOUR OLD CONNECTION & BALANCE THE TALK WOULD BE OF NO BENEFIT


RUPEES I REQUEST VODAFONE AUTHORITY TO DO THE BEST IN MY FAVOR TO GET BACK MY BALANCE OR RETURNED MY DEPOSIT AMOUNT PLUS 970 RUPEES


M.N.SHAH
SR NAGAR HYD
[protected].[protected]

On 8th November 2010 afternoon I get a call from Vodafone that “ I am Calling from Vodafone Customer Care, your number is selected by a computerized selection system and Vodafone offers you a 3G USB Stick with 3.1 Mbps speed which support 4GB Micro SD Memory and the market price of the device is Rs.1850/- and as a offer you can get the device on discount price i.e. Rs.1600/- but you must have to pay in cash & for accept this offer Vodafone will gift you a wrist watch but you must have accept the offer within 8th November 2010 mid-night & you can get 10GB limit in Rs.499/- per month no extra cost within 10GB usage/month, beyond 10GB a charge of 5paisa/10KB will be apply & tax @10.5% applicable. Also said that you can also use it in multi configuration with a switch and a Router normally you are using your BSNL Broadband Connection, Also said to me that within a few minutes you will get a call from Vodafone Customer Care, please confirm your acceptance to the customer care officer and asked for my Address proof and a Passport photo, when I can be able to meet the sales person to receive the product.
I accept the offer, on 18th November 2010 a sales person came to my office at near about 7:00 PM and he asked me for my Voter ID ‘s Xerox copy, 1 copy of Passport and I signed two/three forms and pay cash amount of Rs.1600/- and I received a USB stick which IMEI NO is- [protected] and S/N:[protected] and 1 SIM Card which No is [protected] ICCID:[protected] & IMSI: [protected].
On that day approx 9 PM when I was free in my office then I visit Vodafone.in and confused that there are too many differences between the 2 USB stick which I received and which offered & described by the customer care officer. Immediately call the sales person, but he had no knowledge about that. He provide me
The sales person said to me that your connection will be activated within tomorrow afternoon and you will get a call from Vodafone customer care. But within a day I can’s get any call from any where, after 48 hours i.e. after 2 days I get call from Vodafone that my connection is activated, on that time I try to convince that I was misguided by the caller person but unfortunately I get a reply that we have no detail, you must have to contact with the Sales Person.
I was contact immediately with the sales person and give some advice and also give me a number for surrender my connection and I sent a SMS for surrender my connection to [protected] and now the connection is disconnected and after a few days I get a call for verification, I had wrote “surrender case” on the verification form.
On 18th November 2010 afternoon I visited Vodafone Mini Store at Madan Street, Kolkata. After discuss a representative I get a information that the 3G service will launched on December 2010. The USB Stick which I purchased by paying Rs.1600/-(offer price Rs.1600/-, actual price is Rs.1850/-), it’s original cost is Rs.1600/-.
I emailed this matter to vodafonecare.[protected]@vodafone.com

But they answered

Dear Mr. Giri,
Greetings from Vodafone!
This has reference to your e-mail dated November 28, 2010 with regard to the data card connection [protected].

As already communicated in our previous reply we understand that our executive had already contacted you confirmed that refund for the USB Stick cannot be processed.

In case you need further help, please do call or email us. We’ll do our best to help you.

Happy to help,

Satadru Goswami
Vodafone Care Contact numbersFor Enquiries: 111 or +91-[protected]For Complaints / Requests: 198 (toll free)

Hi,i am deepu kumar from bangalore using vodafone sim from 4 years my no is [protected], i was treat very badly in your vodfone store which is in kamanahalli-bangalore, when i went to lodge a complain against the deduction of 70 rs from my account, i had lodge a complain on 1st december and vodafone CSR told that i will be getting my money on 4th december, i went to vodafone on 4th to check what is the status of my complain, store manager Ganesh told it will be credit to your acc tonight i,e 4th.

i went to vodafone on 6 th in the afternoon. when i ask the manager its is still not credit manager he told talk to the CSR Naveen, who attend me on 6th , CSr told me to go to the headoffice , when i ask me the address he told y should i give you the address, u got a vodafone sim you dont know the address, he made fun of me infront of every one, then i told i left from vodafone while leaving he came outside and told me what u dont 70 rs, i told its not the matter of 70rs its the matter of right. then i told i will give a complaint against you then he told what you will call the cop i will only call, then he called up someone on the phone he gave the phone to me to speak , that person told i will kill you , now any thing happens to me who will be held responsible.

I am just looking for the termination of Ganesh vodafone store manager kamanahalli, and Naveen-csr

you can contact me at [protected]

Thank you
deepu kumar

Hi Sir,

My mobile number : [protected]

I have requested you to not give me any unnecesaary calls and ur customer care promised that they have taken the compliant and given me the service reg number : [protected]. They took the complaaint on 4th october 2010 at 9:55 AM. And they sent me an SMS saying that they will get back on 29th Oct-2010.

I went to voda store on 10 th november to check the status. they said that it is in process.

I want to know when will my number gets added to DND list. Why do u need so much time to get ti added to DND list?

How much more time I need to suffer to get rid o[censored]nwanted calls?

Thanks,
Sateesh

Dear Sir,
I called to vodafone customer care on 05-12-10,I was not satisfied to the C.C.E.(Mr.Satyam,Mr.Arshad),when I told that please transfer my call to your senior,they disconnected my call.
Again I called on 06-12-10 morning(9:45am).Mr.Abhishek received the call,he did the timepass on the call,I said that please transfer my call,he put the call on hold and after few minutes he disconnect the call.
Now please tell me when a customer called to call center,he pay the amount,instead of solving his query and complaint,C.C.E. or senior disconnected the call.Is that fare.For this kind of act I already droped the four no.of CUG connection.
Know you tell me what should I do...Reply me as soon as possible.

My e-mail id: [protected]@yahoo.com...

Respected sir/madam

I am Praveen Kumar Pathak. My mother has a vodafone sim card of Rajasthan(Number: [protected]) registered with the name of my brother..."Naveen Kumar Pathak".

Yesterday (5th December) at 23:47 (11:47 PM) she recieved a call from number:[protected]. As soon as she received the call a man at other side started abusing and was using very
offensive language. I or my family nobody knows him. I called him back and again he was on his way...abusing and using bad language.

I request you to give warning to the owner of this number ([protected]) otherwise I have to go to Police Station.

Thanks and Regards.

Praveen Kumar Pathak

Dear Sir,

My name is sharwan agarwal. me sikar district ka rahne wala hu. mere mobile me kuch dino pahle gprs ke dwara koi service activet ho gai thi jiske wajah se mere numer se daily 5 rs. kata ja raha hai but mene custmuer care par cal bhi kiya tha par unhone jo msg bataya tha uske dwara mere service deactivet nahi hui phir mene dubara call kiya to unhone call back karne ke liye kaha to abi tak unka koi call nahi aaya. please mere help kare.

Hi

on 22-oct-2010, I have signed and submitted form for putting my vodafone numbers [protected] and [protected] under safe custody for an year, in their Vodafone Store at Thane West Manpada store, I did pay Sapfe custody as well as all my unbilled amount for both my mobile numbers. I asked several times their representative that to make sure that the process is complete, and she assured me that it is being taken care of, so I dont need to worry about it.

Now I am in USA, and still getting bills, from them and when I call Vodafone customer care they say they cannot help me in any respect and can't even connect me to that vodafone store, there is absolutely no on Vodafone webistes from which I can get a contact for that vodafone number. By providing such rediculous customer care service and vodafone store service Vodafone says they are Happy to help that's ironical, I have done so many ISD calls to their customer care, but its all in vain. One of their representaive on phone said go to that Vodafone Store, will Vodafone pay for the tickets as well as other financial losses I'll bear, travelling back to India. Please help me raise my voice to Vodafone, as they are not ready to listen.

Thanks,
Amit Kumar Dubey

Dear Sir,

Good afternoon,

As mentioned to above subject i Ratnadeep s Patwari was the customer of
vodafone mobile lifetime service provider since 2005 .
As i was 1st customer of BPL(perpaid) then HUTCH(prepaid) and afterwards vodafone(lifetime).
I lost my cell in pune in year 2010 and i was not able to take another cell.
So as i thought my number is lifetime but when i visited to vodafone center in pune they told me that your no. is not available on your name as i was lifetime member of vodafone also they have not intimated to me about my number to provinding to any other without my permision. i requested them but i didnt get my cell no. back.
As i was using since many years i am in need of my no.

so its my request to provide my cell no. back to me.
Also i am ready to pay any charges to get back.Hope i will get my number
back to me. so taht i will be thankful.

my cell no. of vodafone was:- [protected]

My Name:- Ratnadeep Sidharameshwar Patwari.

my mail ID is :- [protected]@rediffmail.com

my present cell no. :- [protected]

Thank You,

Regards
Ratnadeep S P

I had a vodafone postpaid connection in Kolkata with the no[protected] for which i had repeatedly asked the customer care n vodafone store people to discontinue the connection as i had to shift to Chennai in a short notice. It has been more than 3 months now that i hav stopped using the number, but they continue to send me monthly bills with roaming charges, late fees. As a last resort to discontinue the connection i had stop payment of bill, for which they mail me writing this:
"Please note that if the above overdue outstanding is not cleared by 4th December 2010, we shall be compelled to take necessary legal action as deemed fit."
As also they have started visiting my home harassing my family members in kolkata regarding the same.
The problem is they deny to discontinue connections even on request and I am not the only victim to their unethical dealings.

i have two numbers with vodafone since the last one year. [protected] & [protected]. due to high bill charges and bad services i got them converted to prepaid on the 03/12/10. they vodafone gallery in mira road informed that in the next 3 hours the accounts will be active and they asked me to make payments for the recahrge in the gallery itself stating once its active the money will show up on your account. thus i made a payment of 29+29+333+99+89 on one account and then 29+29+222+89 on the other account for various services. my number got activates by 3 hours but then there was no balance on it. i called up the customer care they told it takes 24 hours or i should go to the store. they cant do anything. what kind o[censored]tter rubbish is this. i make the payments still i dont get the amount. i want file a complaint against them and go to higher authorities. the customer care is real bad and store keeps giving wrog information.