Vodafone India Complaints & Reviews

I AS A CUSTOMER WAS ASKED TO SUBMIT MY IDENTIFICATION DETAILS , i MADE IT A POINT TO SUBMIT IT THE VERY SAME DAY 24TH AUGUST 2010 AFTER A WEEKS TIME THAT IS TODAY 2ND SEPTEMBER 2010 I STARTED RECEIVING THE SMS THAT VODAFONE WAS NOT UPDATED BY MY DETAILS AND MY CLIP SERVICE WILL BE DEACTIVATED. AGAIN I TOOK XEROX COPIES OF ALL THE DOCUMENT AND RESUBMITTED IT TO THE GALLERY WHERE MR.NADEEM A CUSTOMER REP. ATTENDED TO ME AND APOLOGIZED, FOR THE INCONVENIENCE AND ASSURED ME THAT WITHIN 30 MINUTES THE SERVICE WILL BE ACTIVATED AND NOW ITS 4HRS AND NOTHING HAS HAPPENED YET. THIS IS A TOTAL HARASSMENT AND MY WORK REQUIRES ME TO BE AVAILABLE 24X7.
THIS IS WHAT VODAFONE IS. CAN SOMEBODY HELP.
mY E-MAIL IS [protected]@yahoo.co.in

Mobile no- [protected] running as Postpaid connection, but at the time of docs receiving Plan quote was (Rental Rs-99, Free mins 500 M2M, SMS-200 free, CLIP Free, Bill detail free), but we receive bill with Rental Rs-250. Also Mr Gaurav Soi [protected] commit to change the plan but still their not any updation by any one. Kindly process the required waiver of last two months and change this number in to commited plan. Also take the necessary action to responsible persons.

Geeta
[protected]

How can Vodafone charge customer for a complaint? I called customer care (111) to register a complain on August 29. 2010. IVR service tells you that you will be charged 50/3 min if I talk to customer care executive. It does no tell to call 198 at all. They should have any option to divert call to 198 in case customer needs to register complaints. Any how I am stuck with a problem so I continue and talk to customer care person. He told me its a rule from TRAI an all service providers from May 1, 2010 must following it. Later he told me to call 198 if I have any complaints.

I recently called BSNL customer care for one of the issue I have with their service and they did not tell me about any charges. Is it only private service provides charging customers for their complaints?

Hi,

I am shabbir from thane.

I got a message from vodafone that *according to the new govt. rules i had to resubmit the documents at the nearest vodafone center* and i submitted it. After a few weeks i got the same message again, i ignored it as i had already submitted the documents.

But after few days, they de-activated my *Calling Line Identification*, on contacting customer care, found out my documents dint reached vodafone and i had to resubmit it.

Vodafone is one of the worst provider i had ever seen, they charge so much and dint provide the expected services.

My mobile no. is: [protected]

Managing Director,
Vodafone

Dear Sir,

My name is KG Pankajakshan and holder of the mobile no [protected]. I don't know whether this letter may reach u or not because of the bureaucracy existing in ur organization. I have facing a perennial problem of not receiving bills in time. Every month I have to make calls to your customer care centre or make representations to your Vodafone store in Sector 12, Dwarka. Every time they say they will take care of it. My dear it is very very difficult to speak to a senior official in your prestigious organization there because it is blocked in between. I find the call centre useless as my problem is not resolved till date. After numerous calls they commit to send a duplicate copy and there by a waiting time of 7 working days. Pl note that I make the payment before time just by looking at the intimation in the mobile phone instead of proper bill.

Your couier Service BSA have a track record of either delivering late or not delivering to the customer. They show bills as delivered using false signature on their receipts. I have brought to the notice of the management the bills shown as delivered but not delivered to me (shown as delivered using false signature of the customer by the courier boy). I asked twice at different times for six months record of delivery details of my bills, it was found the courier putting false signature of the customer and showing as delivered. This is known to courier agency also and also to your management

On the month of June when I asked the supervisor of the local BSA Agency why there is delay on delivery of bills he said he told "Ihna hi hoga, hum be insan hai" and told me rubbish which I borught to the notice of you management but no action was taken.

This time my bill for August received and it turned out to be of July instead of August. Great. !!!!

My dear please note I am one of the oldest customer. It is not duty to write and complain to you every time. I am waisting my time for this. If you do not taking it seriouly and resolve it immediatly once for all I have no option but to change the service provider.

One request your help line 111 and 198 is very confusing. I could not get to a customer care executive to talk about the problem. It should be user friendly.

Request pl send me a hard copy instead of soft copy as I do not have access to computer

Regards/kg Pankajakshan
[protected]

Reminder
Reference my mobile no[protected]
My services are partially discontinued for no reason.I am not getting incoming call ID for last about a week. Is it effect of writing you a complaint?
However I had submitted Photo ID & address proof on 29/08/10 , the same document which was given at the time of issuance of the connection ,but still my services are not restored
I fail to understand necessity as the connection was issued me 3 years back after complying all formalities.while ur vodashop is not able to explain discrepancy. Ur persons are not only non- helping but having discourteous behavior has compelled me to write u. I request u to keep my services regular otherwise .i[censored] want to stop services than arrange to refund my initial payment deposited for the connection prior to depriving me to use the services .

My vodafone mobile no [protected], this mail is regarding the issue related
to my august month bill

(*Bill no: *[protected] *| Bill period: *14.07.10 to 13.08.10 *| Bill date: *
14.08.10)

*

Monthly charges Charges (Rs) Reversals (Rs) Net
charges (Rs)
*

Blackberry Adv Rental-3999-6M (14.07.10 to 13.08.10) 1099.00

Monthly Rental (14.07.10 to 13.08.10)
249.00*

Total 1348.00

I have activated blackberry Internet service package of 3999 for six month
plan in the month of feb2010, so it seem the services will get deactivated
when its six month period is completed. but in the the month of July 2010
the bb service should deactivate. instead of deactivating its still active
and there is no information or massage from your end regrading the
deactivation or activation of services as i have completed my six month
plan. now when i see the bill you added blackberry rentals 1099 + tax with
out any prior permission from me weather to continues the service after six
month plan, well i have paid for six month its mean that i will using for
six month. now the main issue is the after speaking to customer care dept
still my service are on, and there no wavier of the rental for august bill
and even this service will be shown on my next bill also coz its not
deactivated yet so two month rental including tax for that.

--
Regards,
Deepak Santhwal
[protected]

I am a vodafone customer since last 2 years.I have activated callertune on my no. & from the day I have activated I am repenting. Everytime anyone calls he hears " To copy this callertune press * & then 9 & premium charge of RS 15/- ". Its such an irritating message which you have to hear everytime someone calls. Callertune being a premium service @ Rs30/- per month you have to listen such a message each time. By the time it starts ringing I answer the call. It was better if it rings instead of listening to this irritating message.

I have given complaint regarding same thrice at customer care & I was assured that it wont be repeated but still its not resolved.Now I have no option other than discontinuing the callertune service & bear the unnecessary callertune fee for 3 months.I personally think that everyone must be having a problem with this start message & by default it should be deactivated. Its a premium chargeable service & no one wants to hear such an irritating message when a caller calls. I know this wont make any difference but still I would like to bring to notice.

A person activating Caller Tunes does not pay for the annoying advt. a caller should listen to!

Hi Team,

I am a Chandigarh based prepaid customer (number [protected] ) and have been facing a problem regarding UNWANTED PHONE CALLS. I have already registered for DND services so many times. DAILY I RECEIVED 10-15 CALLS FROM VODAFONE CUSTOMER NUMBER.These make me upset

This is the no of vodafone which i received so many times.
1. [protected]
2. [protected]
3. [protected]
4. [protected]

Plz stop these at all ASAP.

Thanks
Akhil

Getting continuously calls from an unkonwn number in midnight, which is really disturbing me. The number is [protected]. Can you please hemp me out?

My vodafone number is: [protected].
I had completed all steps to activate Vodafone Mobile Connect Service on my Cellphone and also Vodafone has charged me amount for it.
It should take maximum of 4 hours( as written on vodafone website www.vodafone.in) to active this service on my cell phone, because my this is pre paid SIM.
So after this period of time, I had contacted to Vodafone Customer Care which is now not toll free.
I had tried to get resolution of VMC activation issue on my mobile from Customer care yesterday, So i had made many calls. But everytime i have got different - different unmanaged answers from all customer executives and had said to put call on hold to check details.
Again they had never continued the call because it on hold till when i disconnected my call from myself.
Hold call does not mean 10 mins or more than it, as you know this call is paid also.

Till now Vodafone Mobile Connect Services are not active on my phone and never got any resolution for it while balance is already has been deducted for it by vodafone.
So either revert me that balance or activate this VMC service for my number immediately.


Thanks,
Saurabh Kumar Singh
Mail Id: [protected]@gmail.com
Mobile: [protected]

Hello,

Few months back I have moved from Karnataka to Gujarat and Thats why I requested vodafone to convert my PostPaid connection to Prepaid on 16th July 2010. I received a mail stating that process has been started and they will let me know once it is complete.

After few days I received a call from Vodafone and she asked reasons. She started suggesting new plans in Vodafone postpaid, But when I was firm on my decision she said someone will contact me for the migration. Then again I did not receive any call for migration, after this I sent them few reminder mails for which I did not receive any response. when I sent a mail saying that I will complain against them then I received a call from Vodafone and Then same thing they suggested new plans but after sometime when I was firm on my decision Vodafone told me that they will migrate and Let me know.

Now It has been more than 1.5 months for whole process and I have not received any update.

I have taken a new Vodafone postpaid connection in Gujarat and I want my other connection to be migrated to prepaid. But Vodafone is not co-operating. I have been a Vodafone Postpaid customer for more than 3 Years and I never expected that Vodafone will not co-operate like this.

Thanks & Regards,
Prabhat Pandey
Mo# [protected]

I'm registered on the NDNC Directory, and I have not applied for any services to receive updates about properties and products with any individual/ company either.
However I am receiving unsolicited marketing messages and calls from various companies/individuals.
I Tried registering the complaint with the service provider i.e. Vodafone India via the 111 customer care services.
The person over the phone asked me to wait for a long time, even though he knew i was being charged. took all the details, and then asks me to contact the 198 services, which are not functional.
Now, when i call the company, they say that 198 services are active. and do not take the complaint.
I couldn't visit the vodafone store due to time constraints, but when we have the telephone services to our disposal, why do we need to visit their gallery.
Besides this, i even tried putting a mail to the company, to which i have still not got a revert.

This here is violation of NDNC and of customer support.

Vodafone m-shop is an extremely poor service by Vodafone group.Bought watch thru it. Without asking for any other detail, they first asked to pay the amount using credit card. After paying the amount, it gave a message that 'Their partner will call within 24 hrs to take note of the Shipping address'. Why cant they say before taking the money that transaction will not be fully completed.
Even after 10 days when nobody called, i had to connect to call their partner on my own. They had a silly excuse that file upload between Vodafone and them takes time for them to know the details and hence it is not their fault to have not called so far.
Waiting for delivery of the watch to happen now.

My Phone no is [protected]
I am really very unhappy with the service of vodafone.
In a week vodafone deduct 70rs from my account by activating different-2 service.
one day i was informed that in your phone MCIis activated and deduct 10 rs for it.
next day i was informed that astro service is activated and 30 rs is deducted. and the next day after 30 rs deducted for music service.
Inspide of Do not disturb service activated.
so really this is not acceptable.
I am plaaning to send the copy of mail to consumer forum.
and when we tried to call customer care no one pick phone in 4-6 min.

Thanks,

Depressed customer of vodafone,
[protected]

I have a vodafone connection of no. "[protected]" since May 2010. I have registered for DND services in May itself. But even then I am receiving adds via messages & phone calls related to stock market, flats and insurance etc.
The other problem I am facing is that the no. "[protected]" i am using is earlier registered with some other customer "SHAMIM MOHAMMAD".I am receiving phone calls related to him regularly from ICICI life insurance, Airtel particularly and others also.
I have already complained to Vodafone but I am still facing the problem.

hey ppl, are you getting response to the numbers that u have asked for>?? are they mailing you any details that u asked them?
plz reply

On 27th august 2010, I lost my phone([protected]).Fearing 'misuse' of my number for any antisocial activity, when I called at 111 customer care service to block my SIM card (ph. no. [protected]) there was no one to take up the call. Even once a customer care serviceman lifted the phone and then cut the line after I was being redirected by vodafone computer answering machine(this call was made from [protected]).
I have experienced the worst customer care service and I would recommend all to never take vodafone because of its imcompetent and non promising service.even after 24 hrs of losing my SIM I am still calling repeatedly to customer care to suspend my SIM card number.

please suggest what to do at: [protected]@gmail.com

I called your customer service (111) number between 0145pm and 0230pm today (August 28, 2010). What I faced was the most ridicules customer service. It’s surprising that you have started charging for the “Customer Service” calls. The service provided is however, not satisfactory. The reason I called today was because I was facing some problem with my new handset. The first time I called, I spoke to Gaurav. Because I was speaking from my wife’s phone, he made all the verification (took long time) and then decided it was a network problem and tried transferring to “Network Department”. For some reasons the line got disconnected. I dialed again and got Rahul Kumar on the phone. As this was not a free call, I quickly explained to him the reason for my call, and asked him to transfer the call to “Network Department”. But he refused and insisted to do all the verification once again. He was not ready to listen that the verification was already done, I asked for his supervisor. He was adamant and refused saying without verification he will not transfer the call. Then while I was kept on hold for long time, he spoke to “Network Department” and told me that network in my area is fine and there is nothing he could do. As it was clear that he did not understand my issue I asked for the supervisor again. Finally, again after a long hold, I was transferred to the supervisor. I spoke to Ajay Kukareja. After a long conversation with him I was told to visit a phone dealer who would be able to rectify my issue. Though I spoke to the “Customer Service” for total of 45minutes for which I was charged, my issue was not resolved.

Dear Vodafone Team.

Thanks for your responce to the last complint of poor coverage,Your executive visited the site and reported your dept. that perticular area is under poor coverage.As per talk with your tele executive,she asked me to respond after 10 days,Our problem of poor coverage is not yet solved.

Please do the needful.

Detailed address of site: 21,Dharmanagar Society,Dharmanagar,Sabarmati,Ahmedabad-380005.
Contact No. [protected].
Chintu Shah