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[Resolved]  Vodafone — CLIP SERVICE DEACTIVATED

I AS A CUSTOMER WAS ASKED TO SUBMIT MY IDENTIFICATION DETAILS , i MADE IT A POINT TO SUBMIT IT THE VERY SAME DAY 24TH AUGUST 2010 AFTER A WEEKS TIME THAT IS TODAY 2ND SEPTEMBER 2010 I STARTED RECEIVING THE SMS THAT VODAFONE WAS NOT UPDATED BY MY DETAILS AND MY CLIP SERVICE WILL BE DEACTIVATED. AGAIN I TOOK XEROX COPIES OF ALL THE DOCUMENT AND RESUBMITTED IT TO THE GALLERY WHERE MR.NADEEM A CUSTOMER REP. ATTENDED TO ME AND APOLOGIZED, FOR THE INCONVENIENCE AND ASSURED ME THAT WITHIN 30 MINUTES THE SERVICE WILL BE ACTIVATED AND NOW ITS 4HRS AND NOTHING HAS HAPPENED YET. THIS IS A TOTAL HARASSMENT AND MY WORK REQUIRES ME TO BE AVAILABLE 24X7.
THIS IS WHAT VODAFONE IS. CAN SOMEBODY HELP.
mY E-MAIL IS [protected]@yahoo.co.in
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  3 CommentsShareTweet

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vodafone services — REVOKING OF SERVICES OFFERED

To,

The Kind Authorities @ COMPLAINTSBOARD


Greetings.


Sir, This complaint is regarding voidafone services. I am subscriber of vodafone services and my SUBSCRIPTION NUMBER IS [protected]...I am receipient of the SMS from the service providers on 6 th Feb regarding the FREE SERVICE OFFER..stating... 2 local vodafone calls will be credited to my account on daily basis till FEB 28 to be used on the same day. Initially i received the offer for 3 days but from 4th day onwards, the OFFER IS BEING REVOKED WITH PROPER, PRIOR INFORMATION ..When i enquired for the same at the service customer care department, many a times, i received varied answers which is unclear, ambigious and rejection of the services for unknown reasons.. ONCE THEY STRAIGHT AWAY DENIED ANY SUCH KIND OF SERVICES BEING OFFERED.. I AM AMAZED..

I registered a complaint bearing No.[protected]. As one of my family members continued to receive 2 LOCAL FREE CALLS till date, i am amazed of the sudden action of VODAFONE SERVICES..IT is NOT just matter of 2 local free calls..BUT THE CONCERN IS REGARDING CUSTOMER BULLYING AND CUSTOMER BETRAYING.

Sir, i request the CORE AUTHORITIES TO PLEASE consider the complaint and help accordingly.

I am, shall ever be greatful to YOU FOR their wonderful help.

Thanking you sir.
My number is [protected] , i am a vodafone service user , i have submitted my identification documents to Vodafone excutive Rahul , his number is [protected] ,three days back, but still my clip service has been deactivated. Can anyone help me on this, if we call Rahul , he says he has submitted my documents in the company , this is very unfair to a vadafone user since last 12 years . Kindly do something about this.


VIMAL

Vodafone — Vodafone revoked CLIP service

I have been using vodafone postpaid service for last 4 years([protected]). Now Iam receving sms/calls stating that I have to resubmit my identification documents, in addition to the ones i had submitted when i subscribed to the service. On dec 24, my CLIP services were revoked without any intimation at all. Later I received another SMS stating that CLIP services will be revoked if the ID proofs are not submit before 27 dec. I contacted the customer care and nodal officer, but all i could get from them was "new TRAI regulation". I asked them to provide the url to the regulation or the document, but received none. None other than me is facing this. What I believe is that vodafone has misplaced the documents i submitted and to get a fresh set, is harrasing me.

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    Vodafone India
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    22025
    Pending
    0
    Resolved
    7926
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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