Vodafone India Complaints & Reviews

Dear sir/madam

i buy a post paid connection on[protected] at Vodofone store-palavkkam ,chennai-41, i paid 551 for activation,but still i am not get activation[protected] ,time 1.54pm)vodofone committed within a day activations complete,but now they didn't take proper actions, i directly went and visit the vodofone members,still they are gave irresponsible statements
so please do the needful

regards
rajesh kannan
[protected]
chennai-41

Dear Team,

I had placed a request for converting the PrePaid to Post Paid conversion on 11th August @ 1030 AM.
I paid the required deposit, installation charges and caution money to the Vodafone stores in JMD Mall near Sikandarpur. Receipt No[protected].
Vodafone Number - [protected]
I was told that it will be activated within 48 hours and till date the services have not been activated.
The VODAFONE executives are collecting money and not registering the SIM this is the information that I got from Vodafone Customer Care. ....HAPPY TO HELP.

Can you please look into this complaint please.

Thanks and regards
Vinod
email - [protected]@gmail.com

Hi,
Iam vodafone mobile user. I have been using vodafone mobile service since
year 2008. My present mobile no. is +91 [protected].

I have two case id`s ([protected] and [protected] with Vodafone - Maharashtra)
Issue 1 : I was charged for calling the Vodafone toll free number(198)
Issue 2 : My GPRS usage timings do not tally with information provided by
the customer support agent
Issue 3 : My cell number([protected]) is barred from calling the customer
support for 15 days.( The customer support agents and supervisors
intentionally disconnected my calls, which made me to call the customer support
again and again leading to the barring of my cell number)

Vodafone Customers are confused by pausing the hold tone for long time and also during the transfer of call to any supervisor, the call is intentionally disconnected.

I was promised a call back from the vodafone Maharastra(India) back-end
customer support manager but even after 3 to 4 days of the promised call
back time, there was no response.
When I called in the vodafone customer care again (10th August 2010), the
customer support supervisor promised that I would get a call back from the
backend customer support manager manger within 24 hours. As promised, Just
for the formality of call back( 11th August 2010), I got a call(single ring)
and before I could pick it,the back-end customer support manager
intentionally disconnected the call and then I received a message from
Vodafone stating that " I couldn't be reached..". This has happened many
times before.
Later(on 11th August 2010), I got a call from the Vodafone backend customer support manager and promised me that they will refund the charges (issue 1) withn 24 hours and lift the ban on my Vodafone mobile number(91 [protected]) from calling the custmer care(issue 3) within 12 hours.
But till date (15-Aug-2010) there is no response form Vodafone in this regard.

Since 15 days Vodafone is being very dishonest and fooling with me . I m totally upset in this regard.
.

So, I kindly request you to help me in this regard.

Regards
Siju Thomas
Ph : [protected]

i m using vodafone postpaid plan of monthly rent 325rs in which i m getting 700 minutes free but i recently see advertisement of new plan of same monthly rent (325rs) but giving 1000 minutes free

i requested to migrate but they refused.............. they want m to take a new sim for that plan.....................

according to T.R.A.I there is no need to take a new sim for new plan we can get it on the old sim to ......................


please help m.................................. my number [protected], my name ...karan dania

i have a no [protected] its a postpaid connection when i purchased this number saleman ask u can change this plan so itake 0 rental internetconnection now vodafone office dont change this plan ,he say its 0 rentel data cable but same date when i purchased this connection also my freind take [protected] in same plan but vodaphone store how change his plan into125/but vodafone dontchange my plan

Vodafone is sending a lot of service message & once i accidently pressed the retreived button once, hereafter every month they are deducting monthly rental charge without asking a confirmation. I tried several times in customer care, but there is no option regarding such deactivation. They are purposely trapping the customers in such a way with their many such services. So we need an immediate action against such trap as i can't afford such charges. More over my mob is not supporting tha web services as i haven't took web service till this time.
They are purposefully trapping the customers in such a way & many people getting trapped by this type of numorous calls/mssgs with out asking any confirmation dialogue. Immediate action required as they can provide a confirmation dialogue box before finalising any service or appoint a customer care executive for attending such complaint calls. The system generated customer care are not supporting the deactivation of such problems.
Vodafone is simply trapping & exploiting the customers.

My no. is [protected],
I had registered my DND atleast 7 months back, still getting all unwanted sms and calls.
As soon i want to lodge complain on their toll free no. the executives doesn't listen properly, instead they reply that this problem will be sorted out within 21 days which never comes. I have received sms from,TD-SangamCh, twice on 13/08, [protected] regarding Tarot reading on13/08, LM-ROSHNI on 13/08,12/08,11/08, LM-GJTCI on 13/08, 12/08,11/08,09/08,05/08, Td-ICICI_L on 12/08,04/08,Vm chinese on 11/08, TM-SUNDARAM on10/08, and many more.....
Please instruct me the remedy against this nonsense market related calls and sms.

Regards,
Abhijit Ghatak

Dear sir,
can you give me detais o[censored]ser & mobile number of this number "[protected]" please send me the details my e-mail address [protected]@ymail.com . i am waiting for your reply
reply as early as possible......

On 13th April'10, I had given written application and photocopy of my driving license for surrender my vodafone number [protected] at Gurudwara road Gurgaon's office . That time executive accepted my request but not given any acknowledgment. Today (13th Aug'10), I got a call from [protected] and the guys was asking that my bill Rs. 300+ pending for [protected] number. When I surrendered number, I had already paid extra amount. Again, I made a call on 111 and mini store vodafone but they all are asking that my connection is still working.

Still, I'm very surprised that I have already surrendered number but number is still working and guys asking for bill amount.

Kindly solve this matter.

i vivek mishra mobile no.[protected] went to vodafone store at gaur gravirty mall indirapuram nyay khand 2 on 11,AUG,2010 to migrate my numbers from postpaid to prepaid . I REACHED THERE AT 11:30 A.M. AND WAIT FOR 2 HOURS FOR MY TOKEN NO. MR. AMIT HANDLED ME AND HE MIGRATED MY ONE NO. INTO PREPAID BUT WHEN I ASKED TO MIGRATE MY OTHER NUMBERS HE TRANSFERRED ME TO STORE INCHARGE MR. JATIN ASHRA AND HE REFUSED TO CONVERT MY NUMBERS AND HIS WAY OF TALKING WAS NOT SO GOOD. I REQUESTED HIM AGAIN AND AGAIN BUT HE PAID NO ANY HEED TOWARDS MY CONCERN AND SAID ME THAT NO ONE CAN SOLVE YOUR PROBLEM YOU ONLY CAN CALL TO CUSTOMER CARE AND IT WILL BE TOTALLY USELESS. I REALLY HARRASED DUE TO HIS BEHAVIOUR . AND HIS BEHAVIOUR WAS SAME FOR OTHER CUSTOMERS WHO CAME THERE TO CONVERT THEIR NUMBERS FROM POSTPAID TO PREPAID . I HAVE ALREADY REGISTERED MY COMPLAIN BY CALLING TO CUSTOMER CARE AND MY COMPLAIN NO. IS[protected] BUT NO ANY RESOLUTION HAS BEEN PROVIDED ME . I JUST WANT THAT MY PROBLEM MUST BE TAKE SERIOUSLY AND TAKE NECESSARY ACTIONS TO MR. JATIN SO THAT HE CAN NEVER MISBEHAVE AND MISGUIDE ANY OTHER CUSTOMER . IF NO ANY ACTION WILL BE TAKEN I WILL COMPLAIN TO CONSUMER COURT . AND I ALSO WANT A FEEDBACK CALL FROM THE COMPANY AND ITS FEEDBACK SO THAT I CAN KNOW THAT WHAT ACTIONS HAS TAKEN TO SOLVE MY PROBLEMS . KINDLY SOLVE IT AS SOON AS POSSIBLE . REGARDS: VIVEK MISHRA MOBILE NO.[protected]

I have been shifted to AWHO, Sispal Vihar, Sector-49, Gurgaon.

There is network coverage problem. I can't talk to anyone while at home.

I reported this problem to customer care. They are telling, the problem will persist for atleast 3 months.

Its not possible to change the number. Please do needful.

With Regards
Deewakar Kumar

HELLO,

PLEASE GUESS HELP ME
a vodafone number holder +91-[protected] always give call and tell un wanted things on phone. i have try to catch out from service center about his address details, but vodafone services center have not provide any details.

some times i m not home then my family holds my phone.
he baldy [censored] person call and say unsolicied words on phone .

please if any one can help me then please tell any solution.

Thanks
jacky

Dear Sir,
I am Ex Distributor of Amethi(Maruti Dustributor) my old recharge coupon claim pending with Neeraj Sinha, Allahabad for one year (already sanctioned claim) while i have concerned many times with my RM(Praveen Singh,Sultanpur) Br.Manager(Sachin Tondon,Raebareli) both RM & Br.Manager confrence on mobile with me and Mr. Neeraj Sinha(Finance) many times but no result uptill.
You are requested to help me about this matter, so that i may received my sanctioned claim,.

Vinod Kumar
sharma(Maruti Distributor)
[protected]@gmail.com
M [protected]

Ours is a Central Public Sector Undertaking under Ministry of Defence located at Plot No. EL-30,'J' Block,Bhosari MIDC, Pune. Our Officer/Finance, Mrs Sampada Bokil is getting Dirty messages from vodaphone pre-paid connection No. [protected]. We would like to know the name and identification details of the said connection holder. Your early reply in regard is highly solicited.

Yours Faithfully,
For BEL Optronic Devices Limited

(Chetan J.Patil-Auti)
Manager/HR

HI
i want to make my no. prepaid to post paid so i had chat with postpaid customer careon may be 23 july and she told me we will start this service on 1 aug we cant start 'coz of company rules and terms. then that girl called me on 30 july and said
" sir i will send a boy to ur home and he will collect documents and your postpaid sim will start on 1 or may be on 2 aug and please give him 200 rs" i said ok.
and after that some problem in document on 4 aug after my call boy came again and he took orignal papers of mine and gave me the new sim and told me it will start on next day. but still on 11 of august sim card registration is failed. i called many times to that grl but she is not picking my phone. and that boy told me i can't do anything please talk to my senior and today i called to his senior and he told me it will take 1 more day. i m very dissapointed this time from vadofone. in my home we have 4 connection of vadafone and i m using my no from last more than 5 years.
now please registerd my complaint and tell me how much time it will taken to solve this problem.
the grl who is not pick my ph her name and no is
prabhjot - [protected]
the boy who pick my documets his name i d'nt know and his no. is
[protected]
and which no. i want to be postpaid that is
[protected]

my name is vishal sharma and my no. is [protected]

Thanxs/regards
Vishal Sharma

I am really annoyed and irritated by the way I am being harassed by Vodafone India by generating some "NON-EXISTENT" bill against my name.Unfortunately,this is causing severe mental agony for me.
The concerned post-paid number WHICH IS FREEZED since 09thMAY.,2010- is [protected].My vodafone essar mobile relationship no. used to be [protected].23007596.
I am a specialist Doctor by profession and I'm working abroad since last MAY,2010. I have come outside India for a contract job for appx. 1 year.THAT'S WHY,I HAVE FROZEN MY Vodafone India postpaid NUMBER -[protected] for one year period by paying the necessary amont 600 RS on 09.05.2010(9TH MAY,2010) IN south DELHI VODAFONE store..I just freezed the no.;because,I used the number for a long period of time and I thought to CONTINUE WITH THE NUMBER WHEN I COME BACK AGAIN IN INDIA AFTER 1 YEAR.
.Even after freezing my number they generated some bill against my name in June,2010 and my local representative in India even paid that amount-Apx .Rs. 2500.I also paid another Rs 3000 before coming from India on 2nd may,2010.
Now,I got another mail via SBI credit card, stating that Vodafone Essar mobile services Limited have generated a bill of Rs.2998.71 for month of August,2010 AND DUE DATE OF 21 AUGUST,2010 given to me.(My vodafone postpaid bill is connected with my SBI CARD-whenever there is bill generation they(SBI CARD inform me via email to pay via SBI card).(NOTE-SBI CARD is a very good ORGANIZATION;they have nothing to do with this complaint0
NOW,I have some serious query
1When I have frozen my account on 9th MAY,2010;and,my local representative cleared all my remaining dues inVODAFONE store in New Delhi in JUNE,2010 to their full satisfaction. Now,HOW CAN they GENERATE A BILL FOR ME ON AUGUST,2010?; I AM REALLY SURPRISED,SHOCKED AND as well asIRRITATED.
2.THIS SEEMS TO BE Nothing but Cheating and harassing innocent victims like us..My local representative already paid that huge bill in JUNE,2010-which also seems exaggerated to me.I need full explanation of all these suspicious irregularities in VODAFONE POST-PAID BILLS.NOW,THESE Vodafone India is trying to extract some more money from me by generating BILLS against my FREEZED NUMBER.
Kindly respond at the earliest.
Regards,
DR KISHORE GOPAL BANERJEE
Contact email id-KISHORE.[protected]@GMAIL.COM

I am using Vodafone mobile service no [protected]. For the past one weak, I am talking to my friend about many important business matters. When we are talking, we can hear a TIP, TIP sound once in minutes. Some times, our voice is also gets Echo and i have started getting blank call. I suspect that our cell phone is trapped.

Hi Whoever reads this and takes some action,

So here's the story. I bought this iPhone 3G almost 2 years agon from Vodafone India, Wheelers Road, Bangalore. I paid 30 grands for that upfront. Despite this, those buggers did not unlock the phone and provide me with a networked locked phone, locked to their network. It's been two years since then, and even my warranty has expired. Upon asking them to unlock the phone for me because I paid the cost upfront and that I am shifting to another country, these nincompoops reply with the most appalling message saying that they cannot unlock the phone because it is network locked. Now if some gentleman could explain it to them or me, if they are not the network then who the damn network is. And why in the world are they still running this crappiest piece of business of their. I am attaching few mail which I exchanged with them recently and also in the past. Having said that, now that I am not in India any more, I hope some one shoves up this mail up their arse and puts some senses in their nitwit brain. Especially this figure, Monica from the Corporate Care Karnataka.
There are more such mails as attached below.

Regards,
Abhijeet
(Extremely dissatisfied and won't recommend them to any one. Airtel locks the iPhones purchased from them)

+++++++++ Attached Mail excerpts +++++++++
Dear Mr.Anand,

Thank you for your email dated 01-Aug-2010 regarding iPhone Unlock.

We regret for the inconvenience caused in our response. We urge you to treat this delay as an exception and assure you that we are committed to quality customer service.

We regret to inform you that Iphone cannot be unlocked as the same is network locked.Hence the request is not processed.

In case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,
Monica
Corpcare
Contact numbers
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From:
Sent: 01-Aug-2010 16:25:37
To: vodafonecare.[protected]@vodafone.com
Cc: corpcare.[protected]@vodafone.com
Subject: Re: iPhone Unlock Repeated Request (2 years old phone) [REF:[protected]]

Dear Ms. Monica,

That was precisely why I have been chasing you guys for the past one year,
to unlock it; to be more precise, network unlock it so that any other SIM
card can be used on it from any other network across the world. Let me give
you some real world scenarios/examples:
If you buy an iPhone here in Australia from any network carrier / vendor, it
is usually carrier locked (if and only if taken on a Contract and NOT by
paying the full cost of the phone upfront), or as you prefer to call it
'network locked'. The carrier/network/cellular operator, such as Vodafone,
Optus, Three, etc., then unlocks or carrier/network-unlocks the iPhone,
either for a fee i[censored]nlocked before the contract is over or free otherwise,
such that it can be used on any other network using other SIM cards. If you
purchase an iPhone by paying upfront, the way I purchased from Vodafone
India (probably one of my biggest mistakes), the phone is already unlocked.
Having said that, its the network operator, which is you, has the unlock
codes / necessary technology to unlock the phone and NOT Apple or any other
operator.

Now, if you're saying that you cannot carry out a job which is precisely
yours, my honest suggestion would be to kindly pass on this message to your
superiors that they better shutdown their friggin' worthless company which
cannot provide services to their customers and be honest. Furthermore, in
your future responses, kindly do not beat around the bush, as is quite
apparent in your last mail.


Regards,
Abhijeet

On Sun, Aug 1, 2010 at 7:55 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com
> wrote:

> Dear Mr.Abhijeet,
>
> Thank you for your email dated 25-July-2010 regarding iPhone Unlock.
>
> We regret for the inconvenience caused in our response. We urge you to
> treat this delay as an exception and assure you that we are committed to
> quality customer service.
>
> We regret to inform you that Iphone cannto be unlocked as the same is
> network locked.
>
> In case you need further assistance, do call or email us. We'll do our best
> to help you.
>
> Happy to help,
> Monica
> Corpcare
> Contact numbers
> Vodafone Care
> For Enquiries : 111 or +91-[protected]
> For Complaints / Requests : 198 (toll free)
> Fax : +[protected]
> E-mail : corpcare.[protected]@vodafone.com
> Website : www.vodafone.in
>
>
>
> ---- Original Message ----
> From:
> Sent: 25-Jul-2010 13:57:11
> To: vodafonecare.[protected]@vodafone.com
> Subject: iPhone Unlock Repeated Request (2 years old phone)
>
> Hi there,
>
> I purchased this iPhone 3G from Vodafone, Wheelers Road outlet in Bangalore
> almost 2 years ago. Although the warranty cover is over and despite
> repeated
> requests you guys have not paid heed to my request to unlock it officially
> so that I can use my phone here in Australia with my carrier of choice.
> It's
> been a really painful experience being on the Vodafone network while in
> India and even beyond. Due to your nonchalant behaviour of not unlocking my
> phone, I am neither able to use it here or upgrade it to newer updates. On
> contacting Apple, it straight away denies the request to unlock stating
> that
> only Vodafone India will be able to unlock it.
>
> I am requesting again to kindly unlock my phone and send me the unlock
> codes. Find below the details of phone. I am not able to provide you the
> bill number, as I do not have it on me while I am writing this mail, but
> will be glad to provide it in future, upon receiving favourable reply from
> your side.
>
> *iPhone 3G*
> *Model*: --hidden--
> *Serial* *Number*: --hidden--
> *IMEI*: --hidden--
> *Vodafone* *Post-Paid* *Number*: +91 [protected]
> *Vodafone* *SIM* *Number*: --hidden--
> *Vodafone* *Account* *Number*: 1.18670013
>
> * *I hope that at least this time your company shows some ethics and
> unlocks
> my phone. Having said that, I must also say that I am so much disappointed
> with your services that I not looking forward to using them again in future
> when I return to India.
>
> Thanks and kind regards,
>
> Abhijeet Anand
>

dm-month
Hello,

I received a message on the mobile from DM-month that I have won 2500$ and i have to contact the number +[protected] to redeem. I called that number and was kept on the IVR for several minutes and they didn't connect me to the representative.
In the end when I checked my balance I realized that my 100 rs. balance has become zero.
These are the gimmicks that these service providers are using.
There should be a check on these activities.

Thanks,
Ritwik Saha
[protected]

Respected sir,
I am Naresh Sharma Practicing as Advocate in C.G. High Court
I am the user of Vodafone mobile my mobile no. is [protected]
Today[protected] when I gone to the vodafone retailer for recharge vouchar. I ask to retailer any offer in vodagone today then retailer said Sir please call 121 to know your special offer. Then I call 121 and listen that my offer said by your computer system “You are important customer for us and your best recharge is Rs. 10 in which you will get double Rs. 20 Talktime and Rs. 15 you will get Rs. 30 Talktime”. Then I purchased Topup of Rs. 10 and recharge them. I will get only Rs. 6.03 and Balance of Rs. 13.97 in not received. Sir I request you to please send my balance amount of Rs. 13.97 as early as possible.
Thanking you
Yours