Vodafone India Complaints & Reviews

hello sir,
i am from chandigarh i had a number [protected] from more than 2 years,i have lost this number 1 month before on 3rd july 2010.but frm 6 months i was in delhi so i didnt use that number.i come to chd one month before,and i lost my purse which contain mobile and i coplaint in police station on 3rd august and then i went to vodaphone store sector 35 c Chandigarh 1st day they said that they give that number to me,then on other day they give that number to somone to another person and they said this number is allot today to another person...what should i do no this is my professional number and i am a social activist,and i want my number very soon........please help me out from this problem.i will be very thankful to you
please inform me as soon as possible.
[protected]@gmail.com
[protected]@yahoo.com

Dear Sir
It is very strange that VODA PHONE has stopped the out going calls and further
going to stop the incoming facility saying that there is mismatch of signatures of the
client, Polu Medha cell no [protected] - student of B Tech I Comp Science, NMIMS MUMBAI]. I have talked to the officials at Kota Rajasthan { Anish and Priyanshu } and at Mumbai Lalit Nayak. They suggested that
furnish the documents at Kota Centre and show the original. I did as they advised.
The signatures of my daughter could not be done at the documents because she [Polu Medha cell no [protected]] is at bombay and the documents are at Kota with the father. I wasted the whole working day at Kota to explain that there is no adress mismatch which they agreed and assured that services will be restored with in 4 hours.
But after that they said you have to submit the docs with signature at Mumbai.
It would mean 7 days without any service. The no worked well for 4 days from 1 Aug to 4 Aug.
What is the use of showing dogs and puppies to help out the kids in ads when your paid employees don't help. Voda Phone is a thorough cheater !


yours sincerely
b k yogi
father of Polu Medha

dear anirudh joshi,

we have forwarded a letter to vodafone company requesting for change of our postpaid to prepaid on 15thjuly till now no action is taken and we are not getting any proper response and are making us to hover around your company.if this problem is not sort out with in 2 days we are going for consumer court for justice.so please do the necessary action.

yours sincerely,
v.srinivas murthy,
d.no.3-29-114/a,
ramanujakutam,
krishna nagar Ist line,
guntur.
ph no.[protected],



this is the letter i have forwarded to them through mail

R/Sir,

I had purchased a Vodafone postpaid SIM during APril-09. I opted for a postpaid plan with security amount Rs-250/--. At that time I was told that if I would discontinue this no any time in future whole security amount will be refunded to me with a payee check to my name on my billing address. Now I discontinued this no in the starting of April this year and also paid the total outstanding due against the no. But yet now I have not received my security amount. I sent several emails to the Vodafone customer care but every time they end up giving me new docket no and the fake surety to refund the security within 10 working days. I also visited Vodafone store 4-5 times at sec-11, Panchkula, but every time they say there system is not working so they can’t see the status of my docket. I also visited them yesterday and they gave the same excuse with the hospitality that if I am so eager for the refund then go to consumer court, they can’t do anything good for me. Now sir please tells me what I should do in this case. These private companies are making merry on there huge profits and we common man are bearing the brunt of there bad and malign practices. I am also attaching the mails that they have sent me.

Name:Maneesh Kumar
Vfone No- [protected]

Taken a new connection in the 1st week of July, 2010 from vodafone store, Mahatma Nagar, Nashik. Connection number [protected]. They have today disconnected the services without any notice or intimation. When inquired at their store, they intimated that there is a documentation problem. They came across the documentation problem after a month's time and they disconnected the line without the basic courtesy of calling/intimating and without giving a chance to explain any thing.

I had made a recharge for mobile no [protected] online through http://www.giftmate.co.in/ for Rs 204 where i had balance amount of 204.80 Rs and as i wanted to close my giftmate account i made the recharge of whole of the amount.
But my mobile was credited with only Rs53 while the amount should have been approx Rs 182.( after deducting approx 10% processing fee)

When i called the customer care for the same but the executive told me as i put value for the recharge so only 53 Rs has been credited, rest has been taken as processing charge and one month validity.Then i again tried 5-6 times but now they refuse to say any recharge has been done.

I registered a complaint on http://www.consumercomplaints.in/ and got the call from [protected]. Even she was not able to justify it and told to mail the query to this email.

My number is Lifetime Free. so how can u give a validity to a lifetime valid no. Moreover i made a Top Up not validity recharge neither it was mentioned on their vodafone website and giftmate website regarding such recharge.

When asked for existence of such recharge in market ( which exactly doesnt exist )and why not its been mentioned on the website, she refused to give actual clarification which is really not understandable... not acceptable at all.
1) Main thing is that Lifetime SIM are being offered FREE of cost in the market nowdays.
2) Conversion from a regular no to Lifetime no , needs a pack of Rs 49 only available in the market.
3) So giving 1 month validity to a lifetime no for Rs 130 does not make any sense at all.

You should have given right top up value rather then validity to something already valid ( and that too when not asked for any validity) .Its just a small amount but the main thing is such act of getting profit( or earnings) out of something does not go by your company's huge brand image.

I request you to please credit my mobile no - [protected] with the remaining recharge value. that should be approx Rs 182 - Rs53 = Rs 129


Amresh Singh Shah
[protected]

DEAR SIR,

AAP KO JANKAR BAHUT DUKHA HOGA KI ME PECHALY EK SAAL SE AAP KE COMPANY KA PREPAID CARD US KAR RATHA HU JIS KA NO HAI [protected] OR NITABEN KE NAAM PER HAI ME HUMESHA TIME PER RECHARGE BHI KARVA DETA HU PAR PECHALY 2 MONTH SE AAP KE COMPANY MERAY SAAT CHITING KAR RAHI HAI ME NE PECHALY MONTH , 10/6/2010 KO RS.185/- KA RECHARGE KARVA YA THA JIS KA TRANSATION NO :[protected] , 18/6/2010 KO RS.185/- KA RECHARGE KARVA YA THA JIS KA TRANSATION NO :[protected] , 30/7/2010 KO RS.310/- KA RECHARGE KARVA YA THA JIS KA TRANSATION NO : 015159753010729190216 , KARVAYA THA PER AAP KE COMPANY NE MUJE BINA BATAYE MERA SARA BALANCE CORE 2 KE BALANCE ME TRANSFER KAR DIYA HAI JIS KA MUJE KOI CONFERMATION NAI DIYA GAYA JIS KE VAJAY SE MERAY MOBILE ME BALANCE HO NE KE BAVAJUT ME CALL NAI KAR SHAKTA HU SO AAP KO REQUEST HAI KE MERA BALANCE TRANSFER KARE MAIN BALANCE ME OR AGER AAP NAI BALANCE TRANSFER KARTE HO TO MUJE MAJBURAN GRAHAK SHURAKSHA ME JANA PADE GA

I am pasting the mail i sent to vodafonecare.[protected]@vodafone.com

Subject: I am very much disappointed with your service

Dear sir / madam,
I am aruns******* my mobile no is 988678****, I faced the following problem and inconvenience with your service with in the month I taken your service.
I bought the SIM card from a store near Huskur gate, after 15 days I bought this when I contact the customer care I come to know this sim card is registered with another person name and also my registration form not taken in to your account .
Then what happen to my filled form , address proof and photograph that I given on that first day ? whether it is misused by your dealer ? ( now a days a lot of chances to a terror to misuse this) the dealer name I spoken was Thangaraj
then when I spoke to your customer care person to know about the near by Vodafone store that person shruti sent the address of Vodafone store that place in electronic city , I would like to inform one thing here about the store : it is only setuped for the use of infosys employees outside persons cant enter into the premises whether your representative don't know about it?
Once I finished the registration process ( after a lot of struggle), I got a sms on JUL 29,that I am going to charged for Rs 30 for the caller tune services. On that day itself I called to your customer care and asked to deactivate the service also I send the sms CAN CT to 144 on JUL 29 & JUL 30 but yesterday 30 rs is charged from my account
To know about the details and register a complaint about this I made a call to 198 but this facility is not working from today morning 11 pm ?
Please respond properly for my queries , I am planning to post these queries in public forum if I am not convinced by you also there is lot of service providers in the market your not a god to believe only on you

Thanks & regards
Arun s

I am didnt received reply even after 2 weeks


Note :

i made more than 20 complaints about vodafone network coverage. in my area no coverage. every time they told, 'in another 10 days it will be rectified'. after that no response. im total fedup with this useless network.
Manikandan.v.
[protected]
c2, staff quarters,
saveetha medical college hospital,
chettipedu, chennai. near queens land.

sir ........ i m using my vodafone connection from last 2-3 years, yesterday i recived a msgs that a voice chat service is activated on ur no. and rs30 has been reduced from ur account . this service was activated by vodafone customer care by them self without informing me .plz help me this is my third time i have been paid money for the service which i have not activated by myself but activated by company executive

Name - Nilesh Dalvi

Mobile No - [protected]

complaint - this is to make a serious complaint that i am completly harrassed by unwanted phone calls & junk sms every day. i have already registered with DO NOT CALL registry, inspite of that, i am facing such non sense.

I do not want any of such unwanted calls & junk sms

Dear Sir/Madam
My name is Rohtash & I am using Hutch/Vodafone IN prepaid mobile service [ Mob. No.- [protected] ] since 21 Feb. 2007. On dated 3rd Aug. 2010 time 5:10 PM company activated internat service without any kind of request.
Near-about two months ago my account has been deducted by Rs. 99 for net-surfing but I was using special net-surfing package named VLONE.
In cricket worldcup-March 2007 cricket alerts pack. of Rs. 99 activated without any kind of request.
Company provide a tollfree no. 144 for activation & deactivation but I noted many time balance deduction on this no.

Sir/Madam,

This is with reference to your atrocious Vodafone services. I was a post-paid subscriber (Cell No. [protected]) of Vodafone Essar, my relationship number is 1.12740843. I lost my mobile along with the Vodafone post paid sim card on 9th February, 2010. Immediately, i lodged a complaint with the nearby police station in Hyderabad and in a while called Vodafone customer care to block my sim. She replied me that services will be blocked in the next 24 hours.

Later on, on 11th Feb, 2010 i cancelled my Vodafone post-paid account, vide your receipt number [protected] by paying Rs.285/-. And as per the bill statement, you owed me Rs.67/- on cancelled date. But the shocking problem is, even after closing my account, i still gets monthly billing statements to my mail id. And the worse part of it is, my ICICI account is being debited directly as and when at the wish and the funds are steering to Vodafone Essar.

I really get shocked how ICICI bank is paying every month to this cheating organisation. At the same time, how Vodafone is accepting the amount from an already cancelled subscriber. Don’t you have the sense of informing your customer or ex-customer regarding this matter? It’s extremely nothing other than stealing. For this matter, How do you guys be given license to play in telecom.

Though, i suffered a lot as a subscriber with Vodafone, You are still creating me unnecessary issues even after cancelling my account.

Please look into this matter and settle my account asap.


Thanks,


Kanakaiah G
Contact: [protected]
H No: 2-2-888,
Amberpet,
Hyderabad – 500013
Andhra Pradesh.

please trace the location and tell me the adress of this mobile number [protected].......please trace and tell me the exact location.......i hope u will help me as soon as possible........thank u

DO NOT TRUST ON VODAFONE CONNECTIONS.
THEY ARE INTERFERING IN YOUR PERSONAL LIFE.
GIRLS YOU ARE NOT SAFE WITH VODAFONE.

Highly shameful behaviour by customer care executive of vodafone chandigarh.
This has brought a bad impression in front of me, one C.C.E has misbehaved with my friend, moreover he has personally messaged on her mobile number and mentally harrass her even executive has searched all her details history of calls and tell her through a phone call. Through this mean act it is proved that vodafone connections are not safe for girls in which company employees itself are advertising girls mobile numbers to their friends. So in future i will never recommend vodafone to any female friend of mine. Strict action should be taken against this act of C.C.E.

Dear Sir
A SMS came on my phone that I have won Rs.25,000/- and in response my child called back on number [protected]. The call charges charged by firm is Rs. 15 per minute. I talked to Mr. Sandeep Sharma of Vodafone care at [protected] on 3-8-10 at 0740 hrs.He justifiede these charges and refused to give contact number of any senior.This is fraud and cheating public by such excessive charges for indian calls.I think these bogus callers has share in these charges. Such calls should be on normal rate and preferably e stopped.
BBPandhi
[protected]

Dear Sir/Madam.

I am really shocked to know that my local call details have been disclosed to some stranger with the help of your executive siting at Dwarka Sec- 12 vodafone store, as a result of which i am facing lots of problems & harrasement by that person. i think such things should not happen from a reputated company like vodafone but still it happened. now i want that my details or any other informatoin shoul not be provided to anyone else.
Thanks & Regards.
Kapil Kaul
( M )- [protected].

dear sir ,
my name is madhu i am using Vodafone for the last five years but i didn't
receive any worst service before from u r staffs.
i had given my records to the concern person for activation
but still not activated
i am not satisfied with u r service

please take the necessary action for my complaints as soon as possible

MOBILE NO:[protected]

thanks & regards
MADHU

Dear sir,

This is to notify that my outgoing calls for the number [protected] has been barred for no reasons eventhough i have been paying bills on time everytime. Then when I contacted the customer care ,they said my fixed credit limit of 2500 got exceeded and they asked me to make a payment of 200 towards the bill.I paid the amount and the line got activated. I made few calls.Then I went for an interview that morning to Siruseri,I was trying call an HR person after reaching there.But my outgoing call got deactivated without my consent.In siruseri,there is no public booths for me to make a call.I got really frustrated and I missed my interview also.I have to leave home empty without attending the interview after going that far.I would like to legal action against Vodafone for this inconvience and poor service offered.

Kindly do the needful as this kind of output is never expected from a brand name Vodafone.

Thanks in advance for your support and i will be really grateful.

Regards,
Santhosh.S
[protected] (Alternative number)

On two occasions now, I have found that vodafone's customer service number is non-existent. I phone the helpline for a simple query, impatiently waiting for the option to speak to a human but guess what that option always returns you to the main menu! No matter which subcategory you choose, as soon as you select the option that would normally connect you with a human the system throws you back to the main menu. So, I call the complaints number (198). On this number, every option returns a message saying "unable to deal with this query at the time - please call back later"

The first time this happened, I sent an email to Vodafone and shortly received an acknowledgement email assuring that they will deal with my enquiry within 3 days. It actually took them 9 days to reply!

Now on the second attempt, it has been 7 days since I emailed them. I am really annoyed with Vodafone as I feel their customer service is non-existent. What's more they have the cheek to charge you when you connect to a human. Shouldn't calls to customer services be free? They claim this is because of some tax regulation! What nonsense! So does that mean Docomo is not following the tax regulation???? I strongly advise not to take a Vodafone connection if you're expecting any kind of after sales service.