Vodafone India Complaints & Reviews

Dear Sir/Madam
My name is Rohtash & I am using Hutch/Vodafone IN prepaid mobile service [ Mob. No.- [protected] ] since 21 Feb. 2007. On dated 3rd Aug. 2010 time 5:10 PM company activated internat service without any kind of request.
Near-about two months ago my account has been deducted by Rs. 99 for net-surfing but I was using special net-surfing package named VLONE.
In cricket worldcup-March 2007 cricket alerts pack. of Rs. 99 activated without any kind of request.
Company provide a tollfree no. 144 for activation & deactivation but I noted many time balance deduction on this no.

Sir/Madam,

This is with reference to your atrocious Vodafone services. I was a post-paid subscriber (Cell No. [protected]) of Vodafone Essar, my relationship number is 1.12740843. I lost my mobile along with the Vodafone post paid sim card on 9th February, 2010. Immediately, i lodged a complaint with the nearby police station in Hyderabad and in a while called Vodafone customer care to block my sim. She replied me that services will be blocked in the next 24 hours.

Later on, on 11th Feb, 2010 i cancelled my Vodafone post-paid account, vide your receipt number [protected] by paying Rs.285/-. And as per the bill statement, you owed me Rs.67/- on cancelled date. But the shocking problem is, even after closing my account, i still gets monthly billing statements to my mail id. And the worse part of it is, my ICICI account is being debited directly as and when at the wish and the funds are steering to Vodafone Essar.

I really get shocked how ICICI bank is paying every month to this cheating organisation. At the same time, how Vodafone is accepting the amount from an already cancelled subscriber. Don’t you have the sense of informing your customer or ex-customer regarding this matter? It’s extremely nothing other than stealing. For this matter, How do you guys be given license to play in telecom.

Though, i suffered a lot as a subscriber with Vodafone, You are still creating me unnecessary issues even after cancelling my account.

Please look into this matter and settle my account asap.


Thanks,


Kanakaiah G
Contact: [protected]
H No: 2-2-888,
Amberpet,
Hyderabad – 500013
Andhra Pradesh.

please trace the location and tell me the adress of this mobile number [protected].......please trace and tell me the exact location.......i hope u will help me as soon as possible........thank u

DO NOT TRUST ON VODAFONE CONNECTIONS.
THEY ARE INTERFERING IN YOUR PERSONAL LIFE.
GIRLS YOU ARE NOT SAFE WITH VODAFONE.

Highly shameful behaviour by customer care executive of vodafone chandigarh.
This has brought a bad impression in front of me, one C.C.E has misbehaved with my friend, moreover he has personally messaged on her mobile number and mentally harrass her even executive has searched all her details history of calls and tell her through a phone call. Through this mean act it is proved that vodafone connections are not safe for girls in which company employees itself are advertising girls mobile numbers to their friends. So in future i will never recommend vodafone to any female friend of mine. Strict action should be taken against this act of C.C.E.

Dear Sir
A SMS came on my phone that I have won Rs.25,000/- and in response my child called back on number [protected]. The call charges charged by firm is Rs. 15 per minute. I talked to Mr. Sandeep Sharma of Vodafone care at [protected] on 3-8-10 at 0740 hrs.He justifiede these charges and refused to give contact number of any senior.This is fraud and cheating public by such excessive charges for indian calls.I think these bogus callers has share in these charges. Such calls should be on normal rate and preferably e stopped.
BBPandhi
[protected]

Dear Sir/Madam.

I am really shocked to know that my local call details have been disclosed to some stranger with the help of your executive siting at Dwarka Sec- 12 vodafone store, as a result of which i am facing lots of problems & harrasement by that person. i think such things should not happen from a reputated company like vodafone but still it happened. now i want that my details or any other informatoin shoul not be provided to anyone else.
Thanks & Regards.
Kapil Kaul
( M )- [protected].

dear sir ,
my name is madhu i am using Vodafone for the last five years but i didn't
receive any worst service before from u r staffs.
i had given my records to the concern person for activation
but still not activated
i am not satisfied with u r service

please take the necessary action for my complaints as soon as possible

MOBILE NO:[protected]

thanks & regards
MADHU

Dear sir,

This is to notify that my outgoing calls for the number [protected] has been barred for no reasons eventhough i have been paying bills on time everytime. Then when I contacted the customer care ,they said my fixed credit limit of 2500 got exceeded and they asked me to make a payment of 200 towards the bill.I paid the amount and the line got activated. I made few calls.Then I went for an interview that morning to Siruseri,I was trying call an HR person after reaching there.But my outgoing call got deactivated without my consent.In siruseri,there is no public booths for me to make a call.I got really frustrated and I missed my interview also.I have to leave home empty without attending the interview after going that far.I would like to legal action against Vodafone for this inconvience and poor service offered.

Kindly do the needful as this kind of output is never expected from a brand name Vodafone.

Thanks in advance for your support and i will be really grateful.

Regards,
Santhosh.S
[protected] (Alternative number)

On two occasions now, I have found that vodafone's customer service number is non-existent. I phone the helpline for a simple query, impatiently waiting for the option to speak to a human but guess what that option always returns you to the main menu! No matter which subcategory you choose, as soon as you select the option that would normally connect you with a human the system throws you back to the main menu. So, I call the complaints number (198). On this number, every option returns a message saying "unable to deal with this query at the time - please call back later"

The first time this happened, I sent an email to Vodafone and shortly received an acknowledgement email assuring that they will deal with my enquiry within 3 days. It actually took them 9 days to reply!

Now on the second attempt, it has been 7 days since I emailed them. I am really annoyed with Vodafone as I feel their customer service is non-existent. What's more they have the cheek to charge you when you connect to a human. Shouldn't calls to customer services be free? They claim this is because of some tax regulation! What nonsense! So does that mean Docomo is not following the tax regulation???? I strongly advise not to take a Vodafone connection if you're expecting any kind of after sales service.

Sir,

I am a vodafone mobile prepaid customer having no.[protected]. I have paid Rs.1000/- thru your vodafone store at kalyan, thane (dist) instead of my total bill amount of Rs.1382/-. I regret to inform you that even i after paid the amount my incoming and out going calls are not activated till today. As i am working as a marketing manager facing lot of problems due to non working of this mobile. You are requested to kindly forward my mobile bill to my e-mail id : [protected]@gmail.com. Kindly activate my number with emmediate effect i will pay my outstanding tomarrow evening by cash.

Thanks and rgds,
Bhavesh Choudhary

Hi,

this is anita solanki , few days ago i was came from punjab , chandigarh, now problem is that my all numbers r deleted because of my phone memory is currupted , now when i was is in punjab my all numbers r used by my self so if this is possible then please give me the CALL DETAILS AND SMS DETAILS of my number [protected] from 1st of march to 29 of july ,, i have a jenuine problem ,,, my all infomation and my important numbers r deleted by my phone so please help me for that problem ,, give me all details on my e-mail--
anita.[protected]@yahoo.co.in

thankyou
anita solani

I use a Vodafone number [protected] which is registered in my husband's name. This number is being used since the last 5months.
Every bill has been duly paid before the due dates.
On 28th July my husband went to the Vodafone Gallery at Lower Parel and paid a security deposit of Rs 3000/- to activate Internatioal Roaming as i am travelling abroad this evening.
However instead of providing the service as agreed they have disconnected my outgoing calls completely.
Their claim is that there is an outstanding payment on some other numbers in my husband's name and hence the services have been terminated to my number.

This is
1. Illegal. Every number has a contract attached to it and both parties are bound by the same contract.
One cannot link the two which amounts to blackmail. They are unable to claim the money for the other numbers as the other numbers have been overbilled and there is no proof to claim.

They refuse to refund the deposit without providing the services

I have to travel tonight. What do I do?

I initiated online recharge of Rs333 for my Vodafone connection number [protected] via your online payment system but the same has not been recharged to my account. Kindly look into the issue at the earliest as the amount has been deducted from my SBI Bank account.

I have also attached the screenshot of the payment receipt for your detailed reference.

Regards,
Simran Jeet

Hi,

I'm Rakesh.S and I'm an existing Vodafone subscriber. I have 2 numbers [protected] and [protected]. The issue is regarding [protected].

I had received an SMS in the month of May 2nd stating that "If you use 260 rupees within 10th of may, you'll be getting 10% off on your may total bill, excluding roaming charges and service tax ". I didn't get a discount and when I contacted the CS they informed that I'll be getting a discount in the month of June Bill. Then also I did not receive the discount so some CSR took a request and they issued only 26/- Rs discount, but my May total bill was around 959/- Rs. Daily I used to check with CSR's they used to give one or the other reason . But when you people informed that you can issue remaining 65rs then why should I use this Sim card. When you people send some SMS please follow that thing we can't always keep the SMS until you issue the refund. I think this should be considered as a fraud and should complain to any of the concerned local government. I have given a request for sim Cancellation and you people said it will take 7 days to DCT and you have barred the service.


Today morning I contacted CSR regarding the CT issue they Floor Supervisor *** Anusha*** she gave me a worst service I had never faced with any of the CSR. I have been charged for CT 15rs and I asked why the song is not yet activated, her response was "What I can do on this and this is the way we do services". Really if you keep a very rude CS means I'm sure that Vodafone will close their business. What a worst Customer Service you people have.


This email is just to inform you people that I'll not be paying any of the amount . This type of service is very horrible and I'll update this type of service in my facebook and all the social networking that never and ever use WORST VODAFONE SERVICE.


You can check all the request numbers mentioned below:

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]


I hope THE TELECOM REGULATORY AUTHORITY OF INDIA will check on this and will stop this types of services and please let me know hoe to go legally with Vodafone on this. Why I should I pay for which I should not pay.

Regards,
Rakesh.S

Dear Concerned,
I have recharged my mobile on 28jul 2010 from Recharge it now for Rs555/- (nokia Mobile) and till date I have not recieved my amount in the phone. I have given complaint and the only response which I recieve was the automatic generated service reply. The site has not even contacted me or the recharge card you entered has not been foundI believe the customer care is really peathetic for this site. I think those who ever care for their money shoul not go for this site. it will be much better you can keep your mobile unrecharged and can recharge from any shop rather than doing it from this site.

Hi,
I am vodafone postpaid user and i am facing problem that they aren't converting my no from postpaid to prepaid. i am using my vodafone no from past 4 yrs appx few months back i lost my sim and vodafone's employer told me that if i will buy a vodafone postpaid then i will get sim immediately also he told me that if you want to convert it into prepaid then you can opt that also. Now after 3 months they are saying me that i will have to pay 50 rs extra for the itemized billing which they didn't tell me and if i am saying to convert my postpaid no to prepaid they are denying that and saying that you can't convert it into prepaid.

today i talk with your excutive Mr.Vishal then Mr. Amit he told your cheque was return i told him i made payment always in cash so he told me go to vodaphone office and give me the name how collect your payment.i told him pls transfer my phone to your officer then he tranfer my phone to Mr. Naimesh Panchal he say mr. amit say you right word you told lie i told hime pls pass my phone to officer i have a complain with you he told there is no officer in the office.

Hi,

This is in Regards with my Vodafone Prepaid number [protected].

This number of mine has a special facility of Campus Card and the card validity expired on the 24/07/2010.

I called in on the 11/07/2010 to check how to extend my Campus Card validity and I was informed by Sunil Kori that I need to recharge by 47Rs/- however I wasn’t informed that I need to do it before my card validity expires else I won’t be able to extend my campus card validity. This was incomplete information that was provided.

On Sunday 25/07/2010 I called back to check how can I activate my campus card facility and that’s when I was informed that I cannot do so because my card validity has expired. This happened because of incomplete critical information.

On the same day I spoke with a supervisor by calling 198 by the name Kapil Tekchandani who apologized for the inconvenience and said that he needs to speak with the admin team and they don’t work on Sunday’s hence he will be personally calling me on Monday and asked me to refill with 29 Rs/- for the time being so that my incoming and outgoing is active. I did according to what I was told.

I was waiting for a call on Monday which never came and had to call back and realised that Kapil Tekchandani is on a Work off and he hasn’t made any notes on the account and hence I had to repeat myself again. The customer relation advisor asked me to wait since kapil would come back on Tuesday and he is doing a 9am to 6pm shift.

I called back on Tuesday and Kapil was still on a Work Off.

This is the most pathetic Follow up I have ever seen in my experience by a supervisor.

I Spoke with another supervisor by the name Amit on Tuesday and he asked me to wait for another 48 hrs, when I had already waited for 48 hrs since Sunday.

I asked to speak with his manager, and that when Jose Mascarenhas came on line.

Jose Mascarenhas has been the most pathetic, appalling and inconsiderate customer service manager I have ever come across In my entire customer service career.

• He doesn’t allow customers to complete
• Over talks
• And is very rude and sarcastic


So I would like to bring this to your notice;

• One incomplete information given by Sunil Kori has led me to make more than 10 calls
• I have wasted more than 3 hrs talking to you guys
• Of which I have been on hold for an hour and a half
• I have been pushed back and forth between people
• I have repeated the same information 6-7 times to different people
• Pathetic service



This is what I want;

• I want my campus card facility to be activated asap
• I want a good enough compensation for all the inconvenience

P.S: I personally work for a customer service organisation and this is the most pathetic customer service experience I have ever come across.

Vodafone mobile phone number [protected] and relationship number 1.1100039

The Vodafone bill collecting agents and company customer service personnels instead of giving us details of the bills keep asking us to settle the bills saying some times for download of games / some times for changing the caller tunes etc.

The concerned callers to my residence Phone No. & my other cell No. have been repeatedly narrated the whole history of these sudden overcharges and requested them to give us the biling details. They all the time assured us of the same; but did not give us any details so far.

On top of it; the vodafone started sending sms to the other working No. also asking us to make immediate payment of Rs. 4177.77 on our aold account ( they themselves have declared it as an old No. account) to avoid restirction of services. Why are they doing so? Is their any justice for this?

Inspite of harrasing the customers by calling on all odd times and at their will instead of attending to a customer quiry / complaint again and again asking us to pay or face to the tune of restricted services etc...

I would humbly request some senior personnel from Vodafone who care for Customers ( if at all any one there) to kindly address my request / complaint.

Thanks & regards,
V. Ravichandran Iyer

Hello There,

A few months back I have done a recharge of top up amount 410 on the vodafone prepaid mobile number [protected], but the amount was being forfeited without any reason. On calling the customer care we were told that this was a recharge done mistakenly on this number however it was intended for someone else.

I have made this recharge using online recharge services where the payment was made using ICICI bank account's internet banking from my mother's account.

Despite mailing them several times there is no action taken by the vodafone. Neither the balance has been reversed back to the above mentioned number nor the money has been refunded to the bank account from where it has been charged.

for reference few more details are given below:

Recharge Details:
Vodafone Number: [protected]
Amount: 410
Payment from: ICICI Bank
Your Payment transaction reference number is: MICI[protected]
Your Recharge reference number is: 5048749

Despite emailing them for 2-3 times there is no response.

My concern here is that even if due to their system fault if the mobile number was recharged and hence the deduct the balance, but where is the money i.e. 410 that has gone from my mother's icici bank saving account. At least this money should have been refunded if not the balance.

looking for some help here for this injustice happening to me.

Thanks in advance,

Jagdeep Singh.