Vodafone India Complaints & Reviews

REF RE: Vodafone No [protected] SIM No[protected]

DEAR SIRS



KINDLY REACTIVATE THE ABOVE LINE ASAP. i HAD JUST CALL VODAFONE HELPLINE, I AM REQUESTING MR SHAIKH AKBAR OF ANDHERI (E) FOR TRANSFERRING THE LINE TO THE SENIOR MANAGER. HE IS NOT DOING SO PLUS IT GIVING THE SAME REPLY IT WILL BE EITHER ACTIVATE IN 4 HRS OR YOU NEED TO VISIT THE BRANCH.



I AM VERY MUCH SURPRISE THAT BEING A MULTINATIONAL, YOUR WAY OF WORKING IS SO HOPELESS THAT YOUR WORKING STAFF AT FOUNTAIN NEAR CITIBANK NA IS NOT WORKING UPTO THEIR STANDARDS.

PEOPLES WORKING THERE DOESN'T CARE OF YOUR PRODUCTS TOO. THEY HAD TIME DESIGNING THE TABLE TOP AND ALL, BUT THEY DON'T HAVE TIME FOR THE CUSTOMERS WHO IS BEING FORCIBILY VISIT THE VODAFONE SHOP FOR RESUBMISSION OF DOCUMENTS. THEY THINK WE ARE MAKING THEM UN COMFORTABLE. MINDWELL, WE CAN DISCONNECT THE SERVICE RIGHT NOW WITH YOU DUE TO POOR SERVICE AND THEY ALL WILL BE JOB HUNTING MODE. WE ARE WAITING FOR PORTIBILITY OF NUMBERS TO ARRIVED, THE MOMENT IT IS ARRIVED, MANY CUSTOMER WILL LEAVE YOU.



YOU DON'T CARE, WE DON'T CARE TOO.

DOCUMENT SUBMITTED AT FOUNTAIN BRANCH ON 18H SEPTEMBER,2010 BETWEEN 3 TO 5 PM. TOKEN NO 329.

IF YOU HAVE SOME SHAME LEFT ACTIVATE THE SERVICE AT ONCE ON RECEIPT OF THIS LETTER.



ON YOUR VODAFONE.IN SITE, IF YOU CLICK ON HAPPY TO HELP, THE SITE IS OPENING (TIME 10:59 AM 23RD SEPTEMBER 2010)

http://www.vodafone.in/blackberryboys/Pages/blackberryboys.aspx

I AM VERY SAD FOR THIS HELP.



REGARDS



AMBRISH.









[protected][protected][protected][protected]


From: [protected]@fattehchand.com
To: vodafonecare.[protected]@vodafone.com; [protected]@hotmail.com
Subject: RE: Vodafone No [protected] SIM No[protected]
Date: Wed, 22 Sep 2010 06:18:03 +0000






[protected][protected][protected][protected]


From: [protected]@fattehchand.com
To: vodafonecare.[protected]@vodafone.com
Subject: Vodafone No [protected] SIM No[protected]
Date: Sat, 18 Sep 2010 13:27:22 +0000


Dear Sirs,


It being riduculous service where you send the message to us stating that your service of CID will be deactivated since you need to submil the document again. On going to the Vodafone FORT 24 Shop, i had witness that it being full jam pack, a person has to waste 2/3 hours of his working time and in return what we get they just see the form is fully filled and sending the person. There is no written acknowledgement neither on phone or on letter.

If you want to have the details again, atleast personalised the channel so the person can submit it easily, Increase the counters for this job. Appoint the Temporary staff at specific location to do this work.

It being very poor service.
There was a fight between a lady and the person authorized to do this work in way of you just accept the form quickly instead checking of others who had not filled the form still. We are wasting the time over here.
You will loose customers out of this.

Kindly note this content and improve it in future.


Regards

Hi,

My name Dinesh Nair

Vodafone Store in Manpada (Thane): store code - Thane2
Staff: Josephyn, Shradha, Faisal, Pratiksha and Deepa

I took a new post paid connection in July 2010. Had specifically asked for a sms plan of 1 paise per sms they gave a card with all other facilities except that particular sms plan. It was only when the bill came in August - i realised that they had charged me 1 rupee per sms for about 300 sms'es which i thought wud be charged @ 1 paise per sms.

I raised this issue with the same executive (at their gallery) who helped in choosing my plan - she offered a reversal of Rs.300 and also offered to activate the plan immediately. BUT they never activated the SMS plan.

In Sept the bill again reflected a huge amount towards SMS!!!
This time i decided that don't want any reversal and i wud pay only for call charges and not SMS charges.
Even the executive (same person again) assured me that i don't need to pay the excess amount and they will take care of this internally

However, i guess they forgot to take care of the issue internally and my sim was deactivated yesterday.
Today (being a off day) i went to the same store (and met the same person) but she said it is not their fault and asked me to pay the excess bill amount to get my card reactivated by next monday.

I could'nt take this anymore and gave my sim card to the executive and asked her to use it!!!

to which she said "any misuse of this card would be entirely my responsibility"

Only because they have good network coverage Vodafone feels that they can treat customers the way they want. We should teach these guys a lesson!!

Lets handover our sim card to the executive if he/she makes false promises and does not solve our problem

Thanks

Writing this complain after totally being frustated with the services of the Vodafone.
I got a SMS from Vodafone that your Caller ID would be deactivated as Govt Of India requires all the Vodafone Customer to Submit their Documents once again. For this I took a leave from Office and went to deposit all the required Documents. Their person verfied it and assured me that your service will be activated within 4 hrs. But 48 hours passed and as such there is no response from their side. I have logged a complaint also with the Vodafone Customer Care representative but then also no response. Complaint Number is[protected].

My first concern is why did government forced Vodafone only for the resubmission of the document. As far as I know we need to submit all these documents prior to taking the connection and it should be there with them.

My second concern is after documents being submitted then why there is no immidiate action taken.

My email Id is [protected]@yahoo.com.
please let me know incase there are any kind of response there from Vodafone side.

My Name is Ajay and my number ([protected]) is part of National DNDC,
But I still receive unwanted & unsolicitade calls & SMSs from the following Numbers

CALLS FROM
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

SMS
TM-VIMALSTC (the most irritating, send 1 msg every 2 hour)
MM-BulkSMS
BA-PAN-DSC
TD-SAROVAR
BA-VIVAAN
TD-VIVAAN
TD-HOLIDAYS
BA-RCL
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I dont understand why Vodafone allows such miscreants to use their services for violating the privacy norms.

I have purposely stored all these numbers so that I can show it to Vodafone that their DNDC is not full proof and any tom dick & harry can abuse it.

I hope the above helps them to fix it at the source itself.

Regards
Ajay

I've recharge for Rs. 85/- before recharging I call in customer care and they said that this facility of this voucher is give me i.e. Rs. 75 talk time and free 10 minutes for 7 days and when I called after recharge first time they said you have wrongly recharge so you don't get any talk time then they totally off their line. Then I call another connection that time they said 'please wait 24 hours you get your balance but they do not give me any balance then I call in night at 9 pm they said that this voucher facility is 200 mins free for local and STD voda to voda free. For checking the balance I call me my another number that time show that I got free mins but after few hours when I check my balance another time they said you have no balance and when I called up one customer care executive they i.e. MR. Rajan Sharma (Supervisor of that call centre) he was said wrong word and his behavior is very bad to solving customer graveness. He ask one question and said another think when I was shouted on him then he said they can't solve my problem and he does not give me any request no and all that. Please look this situation and till now I can't get my balance they give me only 0.33 paisa for recharging of Rs. 85/- . My question is that if I recharge Rs. 85/- so they give me atleast minimum balance. But they don't give me any balance. this problem is arrive on the no.[protected]

Iam a vodafone customer ([protected]) for more than 3+years, I have submitted my address & ID proof already to vodafone. But a day before I got an sms to submit the address & id proof to vodafone or else it lead to disconnection.

Immediately from the next day evening my incoming number is not displayed it shows as Unknown Caller. When I contacted the customer care they say that I have to submit the address & id proof to get the service. Is this the way the vodafone people give service for the 3+ years customer eventhough i have submited all the stuffs earlier. They not even bother to collect it from the customer instead the harrass us by disconnecting some of the services that to not giving enough time to the customer.

If the vodafone needs the stuff, they should arrange in such a way that the customer can easily submit their address & id proof by online submission or by keeping stalls on roadside which they use to do while selling the simcard or should go to the doorstep of the customer by their own cost.

How can they expect the customer to submit all these stuffs on the customers cost, when it has been already submitted & using the number for more than 3+years?

Hi,
I just changed my caller tune on 15th of September. No. [protected]. That's when i realised that before every call, there's an IVR 'iss caller tune ko cop karne ke liyea star dabayea. rs. 30 per month'. This takes up 5-6 seconds of time. By whihc time i usually pick up the call. so in the end, nobody actualy hears my caller tune (whihc i pay rs. 30 per month, and rs. 15 for that song). then why am i paying for this service, if my friends and family will only hear this salespitch from vodafone. i have complained n 16th. assured it will be removed in 24 hours. waited till saturday. still there. called again. ASSURED by SENIOR person, that ivr will be deactivated by monday since technical team not in. Monday night. IVR still there. I call again. Once again i get an assurance that in 24 hours ivr will be deactivated. This time by a supposedly even more SENIOR person. Duty Manager, he called himself. I can only wait helplessly, as this fraud is carried out under the name of TRAI.
Please advise.

I am user of Vodafone since 5years, I was happy to be with them. since 1year i am not getting network (not even single bar) at my residence which is my billing address at bhandup (w) Mumbai . they are not able to re-establish their tower or network in spite of several promises by them. i requested them many times to allow me to use other service providers network or any special discount for using other service providers connection.

If i am not getting network to use for more than half of the day because of Vodafone genuine fault, and i am not able to services for which i am being charged at 100% and I have to pay to another provider for receiving and dialing diverted calls & sending sms. i am not able to use GPRS at my residential address. I have tried talking to all authorities such as customer care, nodal officer, appealing authority etc for reimbursement or refund of reasonable part of money i had paid. they says we dont have permission to refund the money in case of network problems.

It is really very surprising that they are very much aware that they are not able to establish network and they don't want to compensate.

pls help me..

Regards,

Nilesh
[protected]

Sir,

I am Harshil Fadia. I have Postpaid Mobile Connection of Vodafone. My number is [protected] (for reference). I have activated SMS pack but they are not allowing user to check what is balance of that SMS, which is very much feasible, possible and necessary facility to be provided as they and all MSPs provides. May I please ask for your help to see to this issue, because all customer use to ignore this and SMS charged are levied on the customer because they dont know how much free SMS are remaining in the account. Please suggest am I write to complaint about it?

DO needful. Thank you My Lord!!!

Harshil Fadia
091-[protected]

An year back I bought an Vodafon prepaid card with complete documentation, before activation of this card I received an verification call as well. I was using this number without any problem. But recently I lost my mobile so I went to Vodafon shop to block my card and they told me that this card cannot be blocked because this card is on the name of some lady from Rangareddy district. Above all the executive says "dont worry about blocking the card...you provide me fresh application with your documents and we will provide you with the same number as before."
Unable to understand couple of things:
1- How can a number be on someone else name after I have received an verification call
2- What is the security that I have if someone would have misused that number, who is to be blamed?
3- Do company follow any security protocol for there customers?
4- How the hell that Vodafon executive says that he can give me the same number even though it is not disconnected.

Serious thumbs down for Vodafon!!!

HI,
Myself Bidesh Mondal have a customer of vodafone, My mobile number [protected]. I have send a message "start dnd" to 1909 on 17/09/2010,After that I received a message
and service registration number is [protected].

But After 10 minute I have received a message my requested caller tune activation has been received,and also R.S 30 has been deduction from my balance.Why vodafone activated my caller tune? why they deduction my balance?
I want to refund my deduction amount and deactivated my caller tune ASAP.

I have already talk with customer care but thy are agree to refund the amount.

Respected sir,
I m neeraj balana having vodafone number [protected]. From last two month i m listening voice for submission of document while calling. On 13th sep of 2010 i had submitted document at vodafone mini store nearby shadipur metro station aroun 5:00 p.m. He commited me that document would be sent to prepaid cell on tuesday and it would be updated with in 72 hour and i would get a message regarding updation on my number. But still m facing the problem and its really made me frusted.

dear sir!
i have a vodafone mobile connect USB stick for using an internet surfing and downloading.
i get started it before just 25 days. i already given a full annual payment as per the detail bill of rs.6999/= + tax as per the bill.
my complaints is from when i started using that USB stick for internet surfing i m facing a dam serious probalame its get disconnected in every 15 min. and after that its take 15 min.to connect again.
i already complaint in vodafone care center twice but still there was no action about my complain they only just requesting to give a time we ll solve your probalame
after then i went to the local vodafone store there i met mr. sumit as a store manager i request to canceled my V.M.C. account and i want my money back so they get back they are saying we cant help you we are not able to give money back i said him i have paid the money for your internet service and you are not able to provide it as per the consumer`s demand you do not have a rite to do business
so please help me in this case i want my money back do take action again vodafone mobile service.
thank you.
deepak patel. ph-[protected]

Ms Kalpana,

As discussed yesterday, I reiterated to you that the earlier supervisor on 09th September, 2010 assured me that my credit card will be credited back in 7 working days, however, in your appended correspondence, you are mentioning 4 more working days.

I am seriously not clear on what Vodafone is up to. There is no consensus or coordination between the two executives of the same organization. Also, in your appended mail you have just mentioned to credit the amount of INR 1,167/- & have kept silent on the interest portion. I need the interest portion also.

Vodafone can not keep the customers money unethically & illegally & even not pay interest on the same. Hence, I urge you to credit the principal + interest amount by today evening anyhow.

Also, there is one more conversation I would like to highlight here as well as Vodafone Top Management (if they listen to the problem & have fair intention to resolve it ASAP). I received a call on my no [protected] yesterday at around 5.00 to 5.30 pm appx & the female who called on my number did not even know whom she was calling & she asked the fellow person to pronounce my name & surname.

Moreover, she called me to inform me that it will take more 7 working days to credit my refund back in credit card (please check your recording system if required).

How many times do I highlight such instances which Vodafone should have taken care while hiring the candidate for the reputed job.

Its either carelessness or Vodafone is just taking the customers for a ride with no intention of providing good services.

Regards,
JIGAR DAVE.
[protected].



"Corporate Assist "
16 Sep 2010 16:42 Mail Size: 472689
To
Jigar DAVE/FTG INM/HBAP/[protected]@HSBC03
cc

Subject
Regarding your Vodafone mobile number [protected].

Dear Mr. Dave,

Thank you for your feedback, regarding your Vodafone mobile number [protected].

Further to our conversation on 16/09/10, we assure you that the amount of Rs. 1167, would be credited back to your credit card within 4 working days.

We assure you that the direct debit instructions to your credit card for all the below mentioned numbers have been withdrawn:

[protected]
[protected]
[protected]
[protected]
[protected]
Mr. Dave, we thank you for your candid feedback and assure you that we have taken up the matter with the concerned department.

We sincerely regret the inconvenience caused to you.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Kalpana Patel
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

Note: Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Hi Sir/Madam
This is Sanjit, my cell No. is [protected]. On Thursday 12.15 a.m. I have activated Rs-4 GPRS pack 40 Mb free for one day, at 11 pm Thursday I see my core a/c Minus 104.42. I had 50+ balance in a/c. It means 154+ balance has been deducted from my core a/c.

Now my question is how balance goes minus though I didn’t surf 40Mb . I am using Nokia 6300 Handset before activating Rs-4 GPRS pack I delete Data a/c of my cell phone and keep it in Zero so that I can calculate how much I have used and how much free MB is left in a/c. Data counter of my handset shows (All Data Sent-5904629B and All Data Received[protected]B) it means I have surfed (5904629+33051411B)/(1024*1024)=37.15Mb (aprox) . It proves I haven’t surfed more than 40Mb.
So how balance goes in minus. I want My balance back please look in this If we get this kind of service than how we recommend our friend and family to use Vodafone service.

One more thing before compiling I called to Customer care but they didn’t give any resolution. I request one of CSA to transfer the call to GPRS ESC dept. kaushik Ghosh from Gprs Esc received my call and put me on hold saying its his case he is going to transfer the call to another desk, I couldn’t understand where he wanted to transfer the call again. I said Ok. He put me on hold for a long time and drop the call at last. I was surprised having such kind of behavior from A CSA who is In GPRS desk . please look in customer service so that we can trust the Vodafone Brand.

Hope I should get positive response …

Thanking you From: Sanjit Sutradhar

sir, i am getting abusive messages and threat messages from the mobile no. [protected]. sir i want to know the owner of the mobile no. and not full address but name of village and block

I AM VIJAYAVEL . C
NO : 1 VELLALAR STREET
MANALMEDU (PO)
MAYILADUTHURAI (TK)
MY MOBILE NO: [protected]


I AM USING VODAFONE NETWORK, I WANT ACTIVATE GPRS FESILITY I MADE LOT REQUEST TO THIS MOBILE OPARATOR ,BUT NO RESPONSE

I had asked for an activation of a sms plan of 149 from current billing cycle i.e. from 05/09/2010 and to cancel the old plan of 35.My mobile no is [protected].Inspite of getting repeated assurance from the vodafone customer service thrice ,the plan is still not activated and the old 35 sms plan was scrapped.I am unnecessary being charged a lot for the sms this month.This is really frustrating having come to know about it.

Sir,
I had vodafone postpaid connection no.[protected].Bt due to some basic problems i had to close my postpaid a/c.The last bill was Rs.1010.83(with late fine Rs.100) due date 27.03.2010.As I was out of my home I couldn't pay the amount by going to vodafone store.As they too come to collect the amount at doorstep.But they didn't came nor notified me any reminders about my bill.To my surprise on 15.09.2010 they sent two officials alongwith a summon letter from Berhampore(WB) court at my home for the payment & threatened to either pay the bill or go to the court for hearing.

They collected Rs.1399 insted of Rs.1010.83 from my father at home.

My complain is that is it the procedure to collect the bill.Or they should atleast send me a reminder letter for the remaining bill.Without any notifications they sent me a summon letter from court.

It was really harrassing & a prestigious issue for me as I am an bank employee from a nationalised bank.

What should I do.

Thanking You

Suvendu Paul

The prepaid connection was taken from palakkad Retailer and the connection was activated within 48 hours.

The problem is, instead of giving the connection in My name (SASIKUMAR.TK (no [protected])) as per proofs provided, they had given in another person's name.

Both the retailer and the Vaodaphone Palakkad branch office(kottamaidanam) staff are blaming each other for this and asking me to provide another set of proof.
The main risk is whether my id proof is being misused to give connection to another person.

When I asked how did they activate the connection without a proper check on my credentials, Vodapone palakkad staff are telling it is done by the retailer. I was surprised to hear this. How can a retailer update the system details maintained by Vodapone?

I can provide another set of proof but I need to Vodapone to make sure they should not give another connection usig my ID as there is a chance of misuse here and also they should provide a email or written proof for this..

Thanks
Sasikumar.T.K
[protected]