Vodafone India Complaints & Reviews

I am user of Vodafone since 5years, I was happy to be with them. since 1year i am not getting network (not even single bar) at my residence which is my billing address at bhandup (w) Mumbai . they are not able to re-establish their tower or network in spite of several promises by them. i requested them many times to allow me to use other service providers network or any special discount for using other service providers connection.

If i am not getting network to use for more than half of the day because of Vodafone genuine fault, and i am not able to services for which i am being charged at 100% and I have to pay to another provider for receiving and dialing diverted calls & sending sms. i am not able to use GPRS at my residential address. I have tried talking to all authorities such as customer care, nodal officer, appealing authority etc for reimbursement or refund of reasonable part of money i had paid. they says we dont have permission to refund the money in case of network problems.

It is really very surprising that they are very much aware that they are not able to establish network and they don't want to compensate.

pls help me..

Regards,

Nilesh
[protected]

Sir,

I am Harshil Fadia. I have Postpaid Mobile Connection of Vodafone. My number is [protected] (for reference). I have activated SMS pack but they are not allowing user to check what is balance of that SMS, which is very much feasible, possible and necessary facility to be provided as they and all MSPs provides. May I please ask for your help to see to this issue, because all customer use to ignore this and SMS charged are levied on the customer because they dont know how much free SMS are remaining in the account. Please suggest am I write to complaint about it?

DO needful. Thank you My Lord!!!

Harshil Fadia
091-[protected]

An year back I bought an Vodafon prepaid card with complete documentation, before activation of this card I received an verification call as well. I was using this number without any problem. But recently I lost my mobile so I went to Vodafon shop to block my card and they told me that this card cannot be blocked because this card is on the name of some lady from Rangareddy district. Above all the executive says "dont worry about blocking the card...you provide me fresh application with your documents and we will provide you with the same number as before."
Unable to understand couple of things:
1- How can a number be on someone else name after I have received an verification call
2- What is the security that I have if someone would have misused that number, who is to be blamed?
3- Do company follow any security protocol for there customers?
4- How the hell that Vodafon executive says that he can give me the same number even though it is not disconnected.

Serious thumbs down for Vodafon!!!

HI,
Myself Bidesh Mondal have a customer of vodafone, My mobile number [protected]. I have send a message "start dnd" to 1909 on 17/09/2010,After that I received a message
and service registration number is [protected].

But After 10 minute I have received a message my requested caller tune activation has been received,and also R.S 30 has been deduction from my balance.Why vodafone activated my caller tune? why they deduction my balance?
I want to refund my deduction amount and deactivated my caller tune ASAP.

I have already talk with customer care but thy are agree to refund the amount.

Respected sir,
I m neeraj balana having vodafone number [protected]. From last two month i m listening voice for submission of document while calling. On 13th sep of 2010 i had submitted document at vodafone mini store nearby shadipur metro station aroun 5:00 p.m. He commited me that document would be sent to prepaid cell on tuesday and it would be updated with in 72 hour and i would get a message regarding updation on my number. But still m facing the problem and its really made me frusted.

dear sir!
i have a vodafone mobile connect USB stick for using an internet surfing and downloading.
i get started it before just 25 days. i already given a full annual payment as per the detail bill of rs.6999/= + tax as per the bill.
my complaints is from when i started using that USB stick for internet surfing i m facing a dam serious probalame its get disconnected in every 15 min. and after that its take 15 min.to connect again.
i already complaint in vodafone care center twice but still there was no action about my complain they only just requesting to give a time we ll solve your probalame
after then i went to the local vodafone store there i met mr. sumit as a store manager i request to canceled my V.M.C. account and i want my money back so they get back they are saying we cant help you we are not able to give money back i said him i have paid the money for your internet service and you are not able to provide it as per the consumer`s demand you do not have a rite to do business
so please help me in this case i want my money back do take action again vodafone mobile service.
thank you.
deepak patel. ph-[protected]

Ms Kalpana,

As discussed yesterday, I reiterated to you that the earlier supervisor on 09th September, 2010 assured me that my credit card will be credited back in 7 working days, however, in your appended correspondence, you are mentioning 4 more working days.

I am seriously not clear on what Vodafone is up to. There is no consensus or coordination between the two executives of the same organization. Also, in your appended mail you have just mentioned to credit the amount of INR 1,167/- & have kept silent on the interest portion. I need the interest portion also.

Vodafone can not keep the customers money unethically & illegally & even not pay interest on the same. Hence, I urge you to credit the principal + interest amount by today evening anyhow.

Also, there is one more conversation I would like to highlight here as well as Vodafone Top Management (if they listen to the problem & have fair intention to resolve it ASAP). I received a call on my no [protected] yesterday at around 5.00 to 5.30 pm appx & the female who called on my number did not even know whom she was calling & she asked the fellow person to pronounce my name & surname.

Moreover, she called me to inform me that it will take more 7 working days to credit my refund back in credit card (please check your recording system if required).

How many times do I highlight such instances which Vodafone should have taken care while hiring the candidate for the reputed job.

Its either carelessness or Vodafone is just taking the customers for a ride with no intention of providing good services.

Regards,
JIGAR DAVE.
[protected].



"Corporate Assist "
16 Sep 2010 16:42 Mail Size: 472689
To
Jigar DAVE/FTG INM/HBAP/[protected]@HSBC03
cc

Subject
Regarding your Vodafone mobile number [protected].

Dear Mr. Dave,

Thank you for your feedback, regarding your Vodafone mobile number [protected].

Further to our conversation on 16/09/10, we assure you that the amount of Rs. 1167, would be credited back to your credit card within 4 working days.

We assure you that the direct debit instructions to your credit card for all the below mentioned numbers have been withdrawn:

[protected]
[protected]
[protected]
[protected]
[protected]
Mr. Dave, we thank you for your candid feedback and assure you that we have taken up the matter with the concerned department.

We sincerely regret the inconvenience caused to you.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Kalpana Patel
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

Note: Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Hi Sir/Madam
This is Sanjit, my cell No. is [protected]. On Thursday 12.15 a.m. I have activated Rs-4 GPRS pack 40 Mb free for one day, at 11 pm Thursday I see my core a/c Minus 104.42. I had 50+ balance in a/c. It means 154+ balance has been deducted from my core a/c.

Now my question is how balance goes minus though I didn’t surf 40Mb . I am using Nokia 6300 Handset before activating Rs-4 GPRS pack I delete Data a/c of my cell phone and keep it in Zero so that I can calculate how much I have used and how much free MB is left in a/c. Data counter of my handset shows (All Data Sent-5904629B and All Data Received[protected]B) it means I have surfed (5904629+33051411B)/(1024*1024)=37.15Mb (aprox) . It proves I haven’t surfed more than 40Mb.
So how balance goes in minus. I want My balance back please look in this If we get this kind of service than how we recommend our friend and family to use Vodafone service.

One more thing before compiling I called to Customer care but they didn’t give any resolution. I request one of CSA to transfer the call to GPRS ESC dept. kaushik Ghosh from Gprs Esc received my call and put me on hold saying its his case he is going to transfer the call to another desk, I couldn’t understand where he wanted to transfer the call again. I said Ok. He put me on hold for a long time and drop the call at last. I was surprised having such kind of behavior from A CSA who is In GPRS desk . please look in customer service so that we can trust the Vodafone Brand.

Hope I should get positive response …

Thanking you From: Sanjit Sutradhar

sir, i am getting abusive messages and threat messages from the mobile no. [protected]. sir i want to know the owner of the mobile no. and not full address but name of village and block

I AM VIJAYAVEL . C
NO : 1 VELLALAR STREET
MANALMEDU (PO)
MAYILADUTHURAI (TK)
MY MOBILE NO: [protected]


I AM USING VODAFONE NETWORK, I WANT ACTIVATE GPRS FESILITY I MADE LOT REQUEST TO THIS MOBILE OPARATOR ,BUT NO RESPONSE

I had asked for an activation of a sms plan of 149 from current billing cycle i.e. from 05/09/2010 and to cancel the old plan of 35.My mobile no is [protected].Inspite of getting repeated assurance from the vodafone customer service thrice ,the plan is still not activated and the old 35 sms plan was scrapped.I am unnecessary being charged a lot for the sms this month.This is really frustrating having come to know about it.

Sir,
I had vodafone postpaid connection no.[protected].Bt due to some basic problems i had to close my postpaid a/c.The last bill was Rs.1010.83(with late fine Rs.100) due date 27.03.2010.As I was out of my home I couldn't pay the amount by going to vodafone store.As they too come to collect the amount at doorstep.But they didn't came nor notified me any reminders about my bill.To my surprise on 15.09.2010 they sent two officials alongwith a summon letter from Berhampore(WB) court at my home for the payment & threatened to either pay the bill or go to the court for hearing.

They collected Rs.1399 insted of Rs.1010.83 from my father at home.

My complain is that is it the procedure to collect the bill.Or they should atleast send me a reminder letter for the remaining bill.Without any notifications they sent me a summon letter from court.

It was really harrassing & a prestigious issue for me as I am an bank employee from a nationalised bank.

What should I do.

Thanking You

Suvendu Paul

The prepaid connection was taken from palakkad Retailer and the connection was activated within 48 hours.

The problem is, instead of giving the connection in My name (SASIKUMAR.TK (no [protected])) as per proofs provided, they had given in another person's name.

Both the retailer and the Vaodaphone Palakkad branch office(kottamaidanam) staff are blaming each other for this and asking me to provide another set of proof.
The main risk is whether my id proof is being misused to give connection to another person.

When I asked how did they activate the connection without a proper check on my credentials, Vodapone palakkad staff are telling it is done by the retailer. I was surprised to hear this. How can a retailer update the system details maintained by Vodapone?

I can provide another set of proof but I need to Vodapone to make sure they should not give another connection usig my ID as there is a chance of misuse here and also they should provide a email or written proof for this..

Thanks
Sasikumar.T.K
[protected]

i have taken a vodafone pre-paid connection from one of the vodafone shop in mumbai. At the time of taking the connection, i have submitted all required document. After 5 days the deactivated the services bu saying that document not received. Again i have given all the documents to your vodafone shop for 2nd time. From day before yesterday again you have disconnected the the service. I have given a call to your help li e no to know why it has been disconnected. They have again saying that they have not received the same. May i know how much more time i have to give the document to you. Wheather will be able to solve the problem permanently or not. My email id is [protected]@yahoo.co.in. And my vodafone connection no is [protected]. I request you to acrivate my service as early as possible or else i will go to consumer forum to complain agains you. If the same has not been activated within 1hour from now.



Regards

Sushmita Chakraborty

my phone njumber is[protected]. on 11 september 2010 i recharged my phone with rs 96 under the scheme of 1 month internet usage. the activation time for scheme is 24 hours and for that vodafone sends settings for the activation. i did my recharge 10:56 am on 11th september but didnt receive the settings on that day. i called customer care next day and they told me the procedure to have the settings that is to send WWW to 52586 then send my phone IMEI number. i did that and i got the settings and i installed the settings and used the internet. after 4 hours of activation i checked my balance and found it to be in negative that is rs -30 which before deduction was rs 25 in positive. i called customer care back and they told me that my status is not updated as it will update after 4 hours.so i called again after 4 hours and i talked to the executive about my problem.he told me to be on line as he was going to tranfer my call to their technical deptt who handles this problem regarding internet. i wait for around 15 minutes and after that without any response the call was disconnected from their end. i again tried on their number but again the same thing was repeated by another executive. then on 13 september, i went to vodafone store in phagwara and told my problem. they did not talked even properly and told that they dont handle these complaints and gave me the number[protected] and also 198 . i am calling on these numbers but nobody replies on these numbers.
so due to the negligence of company, i have faced the loss of rs 70 and also still i have not been able to use the internet service of rs96 . so total loss of rs 160 i have faced and also the harrassment by their executives.
so kindly look into hte matter and do the appropriate

thanks
gurdial singh

there is no balance in my phone and i havent sent any mms to anyone , but still all my phone list contact are getting mms from my number with msgs.
you have mms from this number.logon to http://125.21.241.88/mms/ with login[protected] and password criho to see your mms.sms to 543210 with mms in.

God how can this kind of sms go when there is no balance in my acocunt .'

I think this is promotional trick from Vodafone , i don`t know wat the mms is its not opening but it is mental harrasment , my friends r calling me and asking abt it ..what shall i do now . pls help

All the relevant documents while taking connection was submitted. it is not understood how the Vodafone company is asking again and again to submit the same documents with photo. First the service is poor and now harrasing the customer. My no. is [protected]. Please clarify. In the mean time my out call was suspended. i am not interested to submit the same documents again. Vodafone should make necesary arangement to remburse the expenses for the repeated documents. Thanks. P. Naha. e-mail ; [protected]@yahoo.co.in, Mob. [protected].

I had several times made complaints to Customer care executive of Vodafone but till date my problems has not been solved. The problems is - I receives daily message from SwimSuitUSA. And my balance is deducted. I told my grievance to customer cell but they told me to unsubscribed from my mobile. But I could not do so. As I dont have the idea the disrupt the services. How can I do so? Please help. [protected]

I have a vodafone connection in the name of Mr. Santilal Verma and the phone no is [protected] .
Daily some messages are coming and everyday Rs 3 is getting deducted from my balance .
You are requested to investigate into the matter , stop undesired Messages and stop this unwanted deduction of Rs 3 per day .

Thanks & regards

sir,
my mob no is [protected].
i'm not able to recharge my phone from gujarat state.
they says unsupported network
punjab customer care says that everything is clear from our side and gujarat customer care says that the problem is from punjab.
i recharged my mob fom punjab its done but getting prob while recharging from gujarat.please solve my problem as soon as possible