[Resolved]  Vodafone — Happy to Loot Customers

Address:

Maharashtra

Vodafone is happy to help itself! ........ by fleecing its own customers. So buyer beware of the unfair business practices and the deficient services that Vodafone will dole you. You reader need to be aware before you make a choice of subscribing to the services of Vodafone.... an organisation that uses the lax justice-delivery system in this never-developing country to its unfair advantage.
Going to the consumer, civil or criminal courts would take ages to obtain justice for yourself in this banana republic. Consumer awareness is low in this country. And nobody cares for nobody in this nation that is famous internationally as one of the most corrupt and lazy third-rate countries in the world. Is it any wonder that service providers take customers for an orgasmic ride? This would never happen in a developed country.
I purchased a new 3G ready Vodafone Mobile Broadband USB Stick model K3570-Z on 13/11/2010 by paying Rs 1799=00 (Rs 1600=00 for the USB stick and Rs 199=00 for unlimited data usage for a month). My services were activated on 15/11/2010. My data card number is[protected].
From the beginning, the data speed is horribly slow. I could keep a file for download, go , shower myself, shave, have meals, @#$k. But the download would still be struggling to complete. Some Downloads take 2.5 to three hours!!! One would be thoughtful and intelligent to keep the download to happen throughout the night for eight hours and then wake up in the morning hoping that the download or upload is complete. Such is the hopeless service of Vodafone. In the three days of my purchase of the data stick, I must have made 10 to 11 calls to Vodafone Customer Care. First you need to call 55666 which is the gprs department, waste your time and energy and then they will ask you to call 111 which is a chargeable number. It is the best way to kill your time and squander your energies while you would be told over the IVRS how Vodafone is happy to Help...... itself by fleecing you. If you happen to call them repeatedly to seek redressal of your grievances, please be assured that Vodafone will bar your 111 and 198 communication link so that you don’t bother them. You may continue to suffer. Vodafone is least bothered in this aspect.
My data services were deactivated twice without intimation on the second day itself. I was told to visit their Vodafone Store, waste my time and energy further and make an interim payment of Rs 1000=00. Because I had exceeded my data limit!! When I pointed out that my plan was an unlimited download plan the agent told me that was not so. My limit given was only 500MB and my usage had crossed thrice the amount to Rs 1400=00 !!!!!!!! I told him that was dog-. My download was only somewhere around 200MB and what did it mean to have an unlimited download plan? 500 MB was mentioned nowhere in the terms and conditions of the CAF (Customer Agreement Form) form. I must have made half a dozen calls on 111 and 198 speaking to several agents and wasting my time navigating the IVRS that is not consumer-friendly. My services were activated and deactivated for no reason. I had to call again for activation of the SMS service. My 111 services were barred. I had to call them again from a different SIM.
If this is the bloody disservice I have to face in the three days of opting for a USB data service from Vodafone and if you, reader, desire and deserve this; please go ahead and become Vodafone’s customer. I can assure you all disservice and headaches from Vodafone. All Power migrane to You!
Please find attached the voice recordings I had with the Vodafone Customer care agents as proof of my sufferings. Happy to help itself. Vodafone. A sucker.