Dear Monica Happy to help!!!!!!!
This is not the answer for my question my dear i asked some thing else, Please go through the trialing email properly, and i cannot go to a store o[censored] rs and asked then to give a check b,cos of two reasons
1 the store is around 5-6 Kms form the place where i stay and i done have time.
2. U r store people do not have any details i asked them to check and tell me my complaint status they say there is no complaint i told told them that i have sent a email they say that they will not have any email of customer there is a different team for email and i need to explain every thing once again to them. (Which is wast of time and energy)
Its better u recharge my prepaid num [protected] for rs 109 (talk time) or do a NEFT to my HDFC bank account
and i have give u d address i[censored] want u can send a chq and provide me the courier company name and docket details so that i can have a check on the same
This would me my last email i[censored] want to provide the refund provide it else i would make u to pay for each and every sec that i have spent on this complaint
one more thing i demand reply for for this email by Monday evening 6:00Pm with a proper response
Rgd,
Srinivas.H
On Fri, Jul 15, 2011 at 12:48 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Srinivas,
Thank you for your email dated 13-Jul-2011 regarding [protected]
We sincerely regret to inform you that the refund cheque sent is returned / undelivered on 12-07-11.
We kindly request you to confirm the nearby Vodafone stores at your place for us to send the cheque the Vodafone stores and the same can be collected from the stores.
In case you need further assistance, do call or email us, we will do our best to help you.
Happy to help,
Monica
Vodafonecare
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number : +[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
---- Original Message ----
From: shree.[protected]@gmail.com
Sent: 13-Jul-2011 21:52:36
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH L
Dear Monica,
Can u give me the Docket num and the courier company name as far as i know I
am a well known person in my area and i do not stay in a remote place i in
heart of the city, any ways i will provide the address once again
Mr. Srinivas.H
No. 13/4 1st cross
Swasthik Road, Shanthinagar,
Bangalore-560027
Opp to water tank near ganesha temple
Mobile num : [protected]
I think u people would not have sent the chq b'cos the courier person would
have called in that case and more over i will receive all my bills and
documents to the same address
Or else i will provide u my account num transfer the fund to my account
Regards,
S
On Wed, Jul 13, 2011 at 5:30 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:
> Dear Mr. Srinivas,
>
> Thank you for your email dated 11-Jul-2011 regarding [protected]
>
> We kindly you to find the courier details as the cheque has been returned
> back as there is no such person at the address.
>
> *Mob.no.*
>
> *Name*
>
> *chq.no*
>
> *Amt*
>
> *chq. Date*
>
> *Couriered on*
>
> [protected]****
>
> Mr. SRINIVAS H ****
>
> 306353****
>
> 109.00 ****
>
> 29/6/2011****
>
> 1/7/2011****
>
> We kindly request you to provide the correct address to resend the cheque.
>
> In case you need further assistance, do call or email us, we will do our
> best to help you.
>
> Happy to help,
> Monica
> Vodafonecare
>
> Contact numbers
> For Enquiries : 111 or +91-[protected]
> For Complaints / Requests: 198 (toll free)
> Fax number : +[protected]
> E-mail : Vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in.
>
> ---- Original Message ----
> From: shree.[protected]@gmail.com
> Sent: 11-Jul-2011 22:53:50
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH L
>
> Dear Happy to help,
>
> I have decided to go out of your SO CALLED VODAFONE service, not only me,
> with me i am also taking 6 more VODAFONE user to AIRTEL
>
> I will suggest each and every friend of mine not to use Vodafone service.
>
> Since 5years i have been using this service but never i expected this kind
> of worst service from Vodafone.
>
> This would be communicated effectively through social networking sites like
> Facebook, Orkut, Twitter, Hi5 Google+ from tomorrow.
>
> No more hops on VODAFONE i an shifting to AIRTEL i have got UPC code for
> porting so I THINK THERE IS NOTHING MORE TO TALK TO VODAFONE GOOD BYE.
>
> Regards,
> Srinivas.H
>
> On Sun, Jul 3, 2011 at 3:49 PM, Vodafone Care <
> vodafonecare.[protected]@vodafone.com
> > wrote:
>
> > Dear Mr.Srinivas,
> >
> > Thank you for your email dated 01-Jul-2011 about credit card.
> >
> > We sincerely apologize for the inconvenience caused to you.
> >
> > We would like to inform you that mode of payment has been changed to cash
> > and the refund cheque would be couriered by end of this week.
> >
> > We would request your kind co operation while we solve the issue.
> >
> > In case you need further assistance, please do call or email us. We'll do
> > our best to help you.
> >
> > Happy to help,
> > Ryhaana
> >
> > Vodafone Care
> > Contact numbers
> > For Enquiries : 111 or +91-[protected]
> > For Complaints / Requests : 198 (toll free)
> > Fax: +[protected]
> > E-mail: vodafonecare.[protected]@vodafone.com
> > Website: www.vodafone.in
> >
> > ---- Original Message ----
> > From: shree.[protected]@gmail.com
> > Sent: 01-Jul-2011 15:31:36
> > To: vodafonecare.[protected]@vodafone.com
> > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH
> L
> >
> > Hello,
> >
> > Its been 15 days no revert, Happy to help only in words not in reality
> lost
> > the faith on VODAFONE ESSAR SOUNT ltd
> >
> >
> >
> > On Wed, Jun 15, 2011 at 8:12 PM, Vodafone Care <
> > vodafonecare.[protected]@vodafone.com> wrote:
> >
> > > Dear Mr.Srinivas,
> > >
> > > Thank you for your email dated 14-Jun-2011 Regarding [protected].
> > >
> > > We would like to inform you that we have forwarded the below concern to
> > the
> > > concern department towards Courier details. Once the feedback received
> we
> > > will keep posted on the same.
> > >
> > > And ECS mode of payment will be cancelled within 24 hours as per your
> > > request.
> > >
> > > In case you need further assistance, please do call or email us. We'll
> do
> > > our best to help you.
> > >
> > > Happy to help,
> > > Mary
> > > Vodafone Care
> > > Contact numbers*
> > > Vodafone Care : 111 or +91-[protected]
> > > (Toll free from Vodafone mobile phones within the home network)
> > > Fax number : +[protected]
> > > E-mail : vodafonecare.[protected]@vodafone.com
> > > Website : www.vodafone.in
> > >
> > > ---- Original Message ----
> > > From: shree.[protected]@gmail.com
> > > Sent: 14-Jun-2011 9:04:02
> > > To: vodafonecare.[protected]@vodafone.com
> > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
> SOUTH
> > L
> > >
> > > Hi,
> > >
> > > Can u provide me the shipping docket details and please do provide
> > > a acknowledgement that my auto debit has been cancelled .
> > >
> > > Regards,
> > > Srinivas.H
> > >
> > > On Thu, Jun 9, 2011 at 12:51 AM, Vodafone Care <
> > > vodafonecare.[protected]@vodafone.com> wrote:
> > >
> > > > Dear Mr.Srinivas,
> > > > Thank you for your email dated 08-jun-2011 regarding amount.
> > > >
> > > > We would like to inform you that the query has been sent to the
> > concerned
> > > > department and Rs.109/- will be couriered to the below mentioned
> > address
> > > .
> > > >
> > > > If you have any other queries then kindly revert to us.
> > > >
> > > > In case you need further assistance, do call or email us. We'll do
> our
> > > best
> > > > to help you.
> > > >
> > > > Happy to help,
> > > > M.K.Bopanna
> > > > Vodafone care
> > > > contact numbers
> > > > Vodafone care
> > > > for enquiries:111 or +91-[protected]
> > > > for complaints/requests:198 (toll free)
> > > > fax:+[protected]
> > > > e-mail: vodafonecare.[protected]@vodafone.com
> > > > website:www.vodafone.in
> > > >
> > > > ---- Original Message ----
> > > > From: shree.[protected]@gmail.com
> > > > Sent: 08-Jun-2011 2:21:27
> > > > To: vodafonecare.[protected]@vodafone.com
> > > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
> > SOUTH
> > > L
> > > >
> > > > Mr. Srinivas.H
> > > > No. 13/4 1st cross
> > > > Swasthik Road, Shanthinagar,
> > > > Bangalore-560027
> > > >
> > > > On Mon, Jun 6, 2011 at 1:50 PM, Vodafone Care <
> > > > vodafonecare.[protected]@vodafone.com
> > > > > wrote:
> > > >
> > > > > Dear Mr. Srinivas,
> > > > >
> > > > > Thank you for your email dated 04-Jun-2011 regarding [protected].
> > > > >
> > > > > We sincerely regret for the miss type in the previous mail.
> > > > >
> > > > > We kindly request you to find the bills enclosed with this mail for
> > > your
> > > > > reference where the bill is been charged.
> > > > >
> > > > > However we would like to inform you that a Credit of Rs.109/- will
> be
> > > > > processed towards Vodafone live rentals and kindly request you to
> > > provide
> > > > > the billing address where the refund cheque has to be couriered.
> > > > >
> > > > > In case you need further assistance, do call or email us, we will
> do
> > > our
> > > > > best to help you.
> > > > >
> > > > > Happy to help,
> > > > > Monica
> > > > > Vodafonecare
> > > > >
> > > > > Contact numbers
> > > > > For Enquiries : 111 or +91-[protected]
> > > > > For Complaints / Requests: 198 (toll free)
> > > > > Fax number : +[protected]
> > > > > E-mail : Vodafonecare.[protected]@vodafone.com
> > > > > Website : www.vodafone.in
> > > > >
> > > > > ---- Original Message ----
> > > > > From: shree.[protected]@gmail.com
> > > > > Sent: 04-Jun-2011 23:07:17
> > > > > To: vodafonecare.[protected]@vodafone.com
> > > > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
> > > SOUTH
> > > > L
> > > > >
> > > > > Hello Monica,
> > > > >
> > > > > I have already told u that i have payed complete amount infact my
> > bill
> > > > date
> > > > > was on 12th Feb-2011 and 2 days i did not use my number since it
> was
> > > > under
> > > > > transformation and more over i have not used soooo much that u can
> > > charge
> > > > > 120 rs for 2 days
> > > > >
> > > > > Fine how dare u people to debit amount from my credit card with out
> > > > giving
> > > > > any instructions that to after so many days and more over no
> > intimation
> > > > and
> > > > > nothing its a fraud activity that has happened on my credit card
> > > > >
> > > > > and u r people have told me that the standard instructions will be
> > > > > deactivated one i make a cash payment and i made around 345 rs as
> my
> > > lase
> > > > > payment, and it was send that i will not be charged any thing and
> my
> > > bill
> > > > > will be stopped.
> > > > >
> > > > > IF I DONT GET BACK MY MONEY I WILL BE FORCED TO DO THE FOLLOWING
> > > > >
> > > > > 1) FILE A COMPLAINT FOR DEBITING THE AMOUNT WITH OUT ANY
> INTIMATION.
> > > > > 2) CHANGE THE NET WORK.
> > > > >
> > > > > Note : My number was not in post paid at the period mentioned above
> > > > > (12-Feb-2010 to 14-Feb-2010)
> > > > >
> > > > > Regards,
> > > > > Srinivas.H
> > > > >
> > > > > On Sat, Jun 4, 2011 at 2:46 PM, Vodafone Care <
> > > > > vodafonecare.[protected]@vodafone.com
> > > > > > wrote:
> > > > >
> > > > > > Dear Mr. Srinivas,
> > > > > >
> > > > > > Thank you for your email dated 03-June-2011 regarding [protected]
> > > > > >
> > > > > > We would like to inform you that the number canceled and the
> > billing
> > > > was
> > > > > > been stopped effective from 14-Feb-2010 and has been billed for
> the
> > > > > number
> > > > > > for the usage done effective from 12-Feb-2010 to 14-Feb-2010.
> Hence
> > > we
> > > > > > kindly request you to clear the outstanding amount of
> Rs.120.34/-.
> > > > > >
> > > > > > In case you need further assistance, do call or email us, we will
> > do
> > > > our
> > > > > > best to help you.
> > > > > >
> > > > > > Happy to help,
> > > > > > Monica
> > > > > > Vodafonecare
> > > > > >
> > > > > > Contact numbers
> > > > > > For Enquiries : 111 or +91-[protected]
> > > > > > For Complaints / Requests: 198 (toll free)
> > > > > > Fax number : +[protected]
> > > > > > E-mail :
> > > > > > Vodafonecare.[protected]@vodafone.com
> > > > > > Website : www.vodafone.in
> > > > > > ---- Original Message ----
> > > > > > From: shree.[protected]@gmail.com
> > > > > > Sent: 03-Jun-2011 7:13:45
> > > > > > To: vodafonecare.[protected]@vodafone.com
> > > > > > Subject: Debit of rs 120 on my credit card from VODAFONE ESSAR
> > SOUTH
> > > L
> > > > > >
> > > > > > Dear all,
> > > > > >
> > > > > > Kindly check with my statement where it show a debit of Rs.
> 120.34
> > > > > towards
> > > > > > VODAFONE ESSAR SOUTH L, i have not used my card on your site or
> on
> > > > store
> > > > > > then how the debit had taken place, Please explain in detail,
> > > > > >
> > > > > > Kindly check and credit back my money with in 4 days else need to
> > > > handle
> > > > > > it legralle.
> > > > > >
> > > > > > Note : I had given a instructions for payment with this card when
> > i
> > > > was
> > > > > > in
> > > > > > Vodafone Postpaid its been more that 6 months i have come back to
> > > > prepaid
> > > > > > and i had cleared all my outstanding amount before coming to
> > prepaid
> > > > > >
> > > > > > DO NOT SAY THAT IT WAS A OLD BILL PENDING OR AMOUNT WHICH WAS NOT
> > > > BILLED.
> > > > > >
> > > > > > Please do send me a acknowledgement stating that the standard
> > > > > instructions
> > > > > > has been cancelled.
> > > > > >
> > > > > > My Credit card num is 5239xxxxxxxx9008
> > > > > > My mobile number is [protected]
> > > > > >
> > > > > > Regards,
> > > > > > Srinivas.H
> > > > > >
> > > > >
> > > >
> > >
> >
>
Aug 13, 2020
Complaint marked as Resolved
Vodafone — Incorrect charges not getting reversed
I have been following up with Vodaphone Customer care at [protected] for past 4-5 months for reversal of incorrectly applied caller tune charges.They have kept giving me new request numbers every time I call them. Every time I am guaranteed to get a reversal in the next billing cycle, but the story keeps repeating, and no reversal seems to occur.
Vodaphone should stop this cheap act of applying incorrect charges to its customers, OR in case the customer service staff is dumb, get them replaced by responsible staff.
I have a Vodafone connection [protected] in the name of Vishal Sachdeva, H.no 173 khooh wali Gali Patti (Tarn Taran) i m facing such problem in my connetion that is first of all without my intimation somebody or ur system activated a Voice Chat Service on my a/c, And it is not possible that without making call or sending single msg to any IVR no Service will be activated, But now service is activated. to Deativate it i made call on 55121 and as per CSA in that IVR There is a option no 5 which is used to Deativate that service, but when i made call on it there is no any 5 no option ...Plz check it and find how the service is activated, and give satisfationary resolution because in this time i m very fedup from Vodafone services, i want Waiver for the same, even i wil go to Cunsomer court and disconnect my connection.
My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.am very un happy about this connection.Vodafone make fool the customer.
So kindly send the bill details.
Regards/Panchami
I visited Vodafone Gallery at 4 Bunglows, Andheri on 21/03/2010 to pay my Bill for Feb 2010 and to convert the Post paid into Prepaid;
Vodafone representative suggested that there are better schemes available and that I should not convert Postpaid into Prepaid;
Vodafone representative convinced me that Rs 299 Talktime Plan ( Free Talktime for Rs 299/-) alongwith Rs 149/- unlimited SMS Pack will reduce my Bill;
As convinced by the Vodafone representative , I agreed to opt for Rs 299/- Free Talktime Plan and Rs 149/- unlimited SMS Pack;
At the Vodafone Gallery itself I asked your Vodafone representative whether the above Plans have been activated and he confirmed activation of the said Plans;
On 23/03/2010, I received an SMS on my Mobile that based on my request the Plan has been changed;
Thereafter, on 24/03/2010 at 16:46:10 I called up Vodafone Customer Care on 111 to confirm that my Rs 299/- Free Talktime Plan and Rs 149/- Unlimited SMS Plan has been activated. YOUR VODAFONE REPRESENTATIVE CONFIRMED THAT BOTH THE SAID PLANS HAVE BEEN ACTIVATED;
Thereafter, believing that you have activated both the plans , I have sent lots of SMS`s;
I am shocked that Vodafone Bill dated 04/04/2010 shows that I have been charged for SMS;
Pls note that based on your suggestion that I have not converted Postpaid into Prepaid and have opted for both the said Plans;
This amounts to false misrepresentation and cheating on your part ;
_________________________________________________________________
After the Letter Vodfone Representative called me up to tell that the wrong charges are being reversed.
However Vodafone did not send me revised bill .
On my calling up Customer Care for revised bill they said that I SHOULD PAY THE COMPLETE BILL AMOUNT INCLUDING THE WRONG CHARGE AND THE SAID WRONG CHARGES WILL BE REVERSED IN THE NEXT BILL. MY QUESTION IS WHY SHOULD I PAY SOME MONEY WHICH I DON`T OWE AND WHICH VODAFONE HAS ACKNOWLEDGED THAT I DON`T OWE THEM.
IT IS VODAFONES DUTY TO SEND ME REVISED BILL STATING THE CORRECT BILL AMOUNT DUE FROM ME.
My Name is ABDUL QUADIR PARMAR and i've one vodafone postpaid number [protected] i m ussing last 3 to 4 month and i m always pay timelimt but my last bill is of rs 2642/- and vodafone charges to me 675/-rs ISD charges but i m not call any isd number so why he chages me ISD calling. and i m already give my number is all over india so pls help me...
I 've already mail sended to vodafonecare but till not resolved my problem, and right now my mobile numbers outgoing has stoped and i m facing very big problem b'coz this is my companys CUG number so pls it's humble request to you pls resolved my problem..
Right now i m helpless......
Thanks & Regards,
Abdul Quadir Meer
+91
------- Original Message ---
Sender : abdul.[protected]@partner.samsung.com
Date : Feb 04, 2011 19:39 (GMT+05:00)
Title : Billing related concern for [protected] [REF:[protected]]
Dear Sir/mam,
I need call recording data with whome were i taking and all document agains convercetion, If you will not able to provide me any data so i never pay any kind of bill payment. and i want my all facilitys which you provide normal customer.
Pls revert me otherwise i'll disconnected my 400 connetion from our compnay.
I hope you undestand my problme and no any boday given me satisfied answer.
Do the needful
Thanks & Regards,
Abdul Quadir Meer
SAMSUNG INDIA ELECTRONIC PVT, LTD
| +91 [protected] |
| +91 [protected] |
| Email :- abdul.[protected]@partner.samsung.com |
| No any Question ????? |
------- Original Message -------
Sender : Vodafone Care<vodafonecare.[protected]@vodafone.com>
Date : Feb 04, 2011 19:16 (GMT+05:00)
Title : Billing related concern for [protected] [REF:[protected]]
Dear Customer,
Thank you for your email dated 24/01/11 about Billing related concern for your Vodafone Mobile Number [protected].
We would like to inform you that we have checked the concern and found that ISD call has been initiated on [protected] from your number. Hence, ISD call charges of Rs. 675/- levied in your invoice dated 22/01/11 are correct as per the usage and we will not be able to process any adjustment towards the same. Be assured, we charge you only when you initiate any chargeable transaction from your number.
In case you need further assistance for any concerns, please do call or email us. We'll do our best to help you.
Happy to help,
Moina Shaikh
Vodafone Care
Contact numbers:
For any queries call 111 or +91-[protected].
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
---- Original Message ----
From: abdul.[protected]@partner.samsung.com
Sent: 24-Jan-2011 13:13:19
To: vodafonecare.[protected]@vodafone.com
Cc: airtel.[protected]@gmail.com
Subject: Wrong Billing for This number [protected]
Dear Mam/Sir,
?
?
My name is Abdul Quadir Meer my number is [protected] for your company right now my billing amount?of rs 2675.45/-,
?
I?agree for all useg charges?but? i m not dailing any ISD number b'coz my all family member and my friends is staying in only Gujarat one any one out of country and
?
Sombody is is out of state so your company is doing wrong billing in
?
Account this is very lessi process for your company. if your are resolved my ISD problme then after i'll make payment otherwise i can't make payment. If you?remamber so
?
we've having 400 connetion of your company.
?
I'll wait your reply Pls reolve my complain ASAP.
SAMSUNG INDIA ELECTRONIC PVT, LTD
| +91 [protected] |
| Email :- abdul.[protected]@partner.samsung.com |
| No any Question ????? |
Vodafone — wrong charges apply for caller tune
i am a vodafone consumer.today they charge Rs 45 on my number for activation of caller tune.and i not activate any caller tune.i just call a aircel number and even the call not picked than also they charged amount for subscribing and slection of caller tune.please take legal steps and refund my amount.i also want compemnsation for this misguiding.phone number: [protected]
varsha garg
I have Vodafone connection ([protected]; Plan 199) for about 5 years. As I am moving to a new state, I asked them to change my plan to advance rental plan ( Plan 449). Before they could charge for advance rental they have charged me the CLIP charges on my account without asking me and they are replying late to me through mails and the next billing cycle is about to begun and I would be charged late fee. I asked Vodafone to deactivate CLIP charges, credit the amount charged, and also not charge me with late fine as they had delayed in replying.
I am sudarshan and am using vodfone service of internet pack Rs.95 per month, 4 days before expiry of this offer i will get a renewal message containing of your offer is going to continue if you want cancel this service reply to this number.(Example:my offer expiry as on August 22, On August 18 i will get the sms , if i cannot send any reply for cancel the offer it should be automatically renewed by the sevice provider,if sufficient balance was available).But in my case it was not happend and i used the internet in normal offer on August 23 and i loss my Rs.304.After this on same day i spoke with customer care executive, he told me that the wrong charges against my problem should be refundable within 24 hours by giving a referance number[protected],but i am not get the money after 48 hours also.So am again called customer care executive they are saying that the charges are wright so,it should be not refundable.So kindly do the needful for my problem as soon as possible.
Thanking you Sir.
With Regards,
Ganji Sudarshan.
Vodafone Essar — wrong charges
my mobile no is [protected]in this month two time i have charge for GPRS
i have lost almost 350-400 rs behind GPRS when ever i am sending mail for complain they are just giving apology call.
can you please help
I had a corporate connection with plan of Rs. 375 and my number is [protected]. I have not subscribed for any value added service still I got a message for activation of 2 VAS services- one is Glamour zone pack that was activated on 1/June and for which they charged Rs.90 while the other is ZEEDITTO that was activated on 22/June and charges for which is Rs.35.
Apart from this I got my bill for 27/05/2015 to 04/06/2015.The bill amt is Rs.212.92. My sim was activated on 27/05/2015 and my plan is of Rs.375 the how can you send the bill of such amount for 9 days.
I request you to look into the matter and kindly refund my amount for wrong charges of VAS services as I had never subscribed for any such service.
Thankyou and Regards
Jahnavi Dubey
Knowledge Consultant Specialist
Mphasis
[protected]