Vodafone India Complaints & Reviews

Vodafone Mobile Service — Mobile Outgoing barred

Iam using vodafone mobile from last 8 months, every month Rs.2000 paying to vodafone post paid service. If I cross credit limit they will send intimation (ex...you cross 80% credit limit....). But this month they have informing in the last minute. You have crossed 100% credit limit in second saturday evening 6.30pm next day is sunday. After this my line is disconnected. Iam not received any prior intimation from them.

I called requested customer care to activate the line. Because I received intimation in the evening and next day is sunday. Iam able to pay the amount in monday. They have not accepting finally my mobile line got disconnected.

vodafone mobile service providers — Outgoing and Incoming Barred

Hi there,

Hope you are doing good. This is to notify that my outgoing and incoming calls on [protected] has been barred for no reasons and i have been paying bills on time rather due to unsatisfied services and illogical bills every month i asked the company to disconnect my another number i.e [protected] too, but rather than taking necessary actions the company has bared my outgoing and incoming calls. This is my official phone so i get lot of calls and even make lots of calls everyday.

Kindly do the needful as this kind of output is never expected from a brand name Vodafone.

Thanks in advance for your support and i will be really grateful.

Regards,
Mukesh Chadha
[protected] (cell)
[protected] (Alternative number)

Vodafone mobile — outgoing barred

myself supriya kulkarni i am using sim of vodafone numbered [protected] from about last 1 1/2 month suddenely today my outgoing facility abarded n reason told is document unavailability while i have submitted all the essential documents so plz check for it n restart my service as soon as possible.

Vodafone Mobile Service — Amount Rs. 120 deduction without download

I am user of Vodafone service on Mobile no. [protected]. This is my personal mobile and I am only responsible for use. On Dated 17/09/2011, I shocked to know that I have minus balance in my account.
Without any downloading Rs. 120 have been deducted from my balance account. Then I have contacted vodafone service for the reason they replied that mobile used for video downloading @ Rs.15/-per download and total download was 8 nos.

But I know that I have not downloaded.

Pl. look into the reason and Rs.120 again accounted in my balance.

Thanks,
Abhijeet

Vodafone — do not disturb not working

sir i have a connection of vodaphone no. [protected] and had activated do not disturb on 19-nov-2008 at 12:18 p.m.
the same was confirmed by vodaphone via the s.m.s. they sent to me, giVING ME REGISTERATION NUMBER [protected] AND WITH A PROMISE THAT ALL PROMOTIONAL MESSAGES WILL STOP COMING AFTER 2 JAN 09 3.04 P.M.
BUT EVEN TODAY THEY ARE SENDING ME 10 TO 12 MESSAGES PER DAY AND 2 TO 3 CALLS BY VODAPHONE NUMBER GIVING DETAILS OF VARIOUS PROMOTIONAL SCHEMES OF VODAPHONE.
FOR THE LAST 10 DAYS I HAVE CALLED CUSTOMER CARE 8 TIMES AND EVERY TIME THEY CUT THE LINE AFTER LISTENING TO MY COMPLAINT OR JUST SAY THAT MY VOICE IS NOT CLEAR.

IS THIS THE SERVICE OF VODAPHONE CUSTOMER CARE ?

KAMALA MISHRA
JUHI KANPUR 208014

It is not the calls that we are facing problems but the sms' that we receive. Sometimes the frequency of sms' is as high as 1 in 5 mins. please stop all the unwanted sms' now onwards.
Only those messages that are extremely important and beneficial to us must be sent.

Hi Friend.

I also join you in condemening the Vodafone for its services. The Vodafone center are pretty ... . You wait for hour or so, and you issues has no immediately solution. Next day, you need to visit them again.
i am not writing it just for sake. I had to run atleast three days continously to get my sim activiated. They have taken an Life Time Validation Fees, and disconnect the connection if not used for 90 days. Then the life time validity does not arise.
And documentation. I have submitted my documents on Saturday, til Wednsday, no message nor my phone started working.
On Tuesday morning when i called Call Centre for 12 minutes no one responded. And they charge 50 paise for 3 minutes. In the evening tomy luck got one executive attending my call. Gentlemen gently says me that i need to visit the vodafone center again.

SO, the best option is to change the service.

i am billed certain amount for sending some MMS which according to me are never sent from my no. i complained about this but the customercare dept is telling me that it is system generated and hence cannot be faulty and asks me to pay the bill as it is. i have been using my recent and only phone no. for over 8 years now. i have asked for detailed bill for the MMS that the company has charged me but they are not able to provide that to me and pressuring me to pay the billed amount. i told them that i am willing to pay the amount other than the MMS but it is not acceptable to them. it not a matter of few rupees but its a matter of "why should i pay for the feature i have never used?" please help. i dont my no. to be blocked by them as well. thanks.

Hi,
My balance has been deducted for the past 4 months without any service delivered nor any request from my end. I have spoken to Vodafone call center and the store manager at Noida without any helpful response from either.

Request your advise as i, as a consumer, feel that i have been taken for a ride by a so-called consumer friendly service company.This speaks for a poor service and corrupt practice by Vodafone.

Regards,
Sinmoy, New Delhi
[protected]

Thanks for your time.

I've disconnected my connection last month. Due to delay shown by CC. and I have no hope of getting any money back.

Though I have provided my alt. phone number in my complaint. I've not received any call.

BTW It is 536 Rupees. Not 10/-

disappointed

Hi,

I will surely add this complaint to this link. But even after getting so many complaints on this number [protected] in the past in the same forum - Have VODAFONE (big player in telecom) has taken any step to atleast given training to how to talk to people?

As I have paid the bill in last month only, can vodafone give me list of numbers hwere they made unnecessary calls? Can Vodafaone call again to appologise to those people who has got calls at 11:30 PM in the night also.

Can Vodafone same person can call to my friends whom she has abused during their working hours?

I dont want anybody else to face this issue again for non professional approach of delaing with 3 year long customer of Vodafone.

I am open to discuss this issue here and dont want to trap it with customer care soft talks.

Feel free to interact at this forum.

Thanks,
Gurpreet

i do not send any sme from my mobile and also recharge through sbi atm my number is [protected]

i brought a new pre paid starter pack, tried to activate it online and it keeps telling me that the number cant be activated??? whats wit h this? its brand new. The mobile number i am trying to activate is [protected]

You can get in touch with my dad on 93398337. I have registered a complaint with Vodafone, number is [protected]. The technical has confirmed this time they will call in 5 days on 26th July. Please expedite.
Regards
Shashank

hi, i just spoke to the Vodafone GPRS technical department and was shocked. The technical executive said since Vodafone has recently launched its 3G network, there is a possibility that some areas there could be no network. In such cases Vodafone can do nothing about it. :( Frustrating !!!

Dear Vodafone ppl,

I am still recvng calls from your ppl asking to settle the bill...Regarding above complaint, I have already narrated the whole incident to 3 of your so called Customer Relation Executives...I am really doubtful if your staff communicate among themselves...or unknowingly you are paying so many ppl for fewer issues...

PLS RESOLVE ASAP!!!

Regards
Shruti

The phone number is [protected].

Regards,
Akshay

too bad service ...

You can call me at any time.

Still waiting your call. Plz call on my airtel no.

In response to your reply on my email id.
Dear Mr. Saumitra,
Thank you for replying my mail. First of all, I am sorry as you were unable to contact me on my vodafone no, I am not using this no as to prevent me from further deduction of the talk value due to faulty start of GPRS service and I am not going to charge any topup on this number till this problem gets resolved. I have given you my airtel no, you could contact me on this no.
Secondly as per your suggestion that the settings for these applications are pre-defined on the handset by the manufacturer, I want to mention this fact for your notice that after this incidence, I tried several times to start the GPRS service on my Airtel sim after deleting the airtel settings but it didn't start and I can demonstrate this to you too. And before that incidence of talk time deduction as I mentioned in my mail, several times by mistake I tried to start the GPRS service without removing the vodafone sim card on airtel settings but it didn't initiate.
I want to mention you that my handset (Asus P 527 windows mobile) has no applications which auto refresh /update by connecting through the WAP gateway (Wireless Application Protocol) i.e. VL/VMC as proved by the incidences given in the para 2 of this mail.
Therefore, pl try to check these details and you can check the description of the handset i.e. Asus P 527 at your end also.
In anticipation of your positive response, thanking you,
with thanks and regards,
Neeraj Srivastava
Airtel No [protected]
________________________________________
From: Nodal.[protected]@vodafone.com
To: [protected]@HOTMAIL.COM
Date: Mon, 25 Jul 2011 16:36:12 +0530
Subject: [protected]
Dear Mr. Srivastava, .

Thank you for your email dated 21/07/11, regarding Vodafone mobile number [protected].
We tried to get in touch with you on your Vodafone mobile number but were unable to do so.
We wish to inform you that GPRS is a default service. If the settings are saved or are predefined in your handset by the manufacturer, you will be able to use Vodafone live (VL) service/Vodafone mobile connect and will be charged 10 paisa / 10 KB.
Also, if your handset has applications which auto refresh /update by connecting through the WAP gateway (Wireless Application Protocol) i.e. VL/VMC, you will be charged accordingly. Here again, the settings for these applications are pre-defined on the handset by the manufacturer.
We request you to kindly remove the application or modify the auto updation in your handset to avoid any further charges. Please refer to your handset manual or check with the service Centre of the handset provider.
Mr. Srivastava, we wish to inform you that Vodafone live 99 offer was activated on 29/05/11 and free 2GB was utilized on 24/06/11 and usage done post 24/06/11 has been charged as 10p/10kb we confirm that the total charges levied for Vodafone live/Vodafone mobile connect usage, are indeed accurate. Hence, we are unable to reverse any GPRS Usage charges.
We wish to inform you that you can certainly avail the Itemized bill facility by sending sms as BILL <space> month to 144 Rs.49 applicable to validate the charges.

Happy to help,

Saumitra Sabnis
On behalf of Nodal Officer
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com / corporate.[protected]@vodafone.com
Website : www.vodafone.in

Vodafone — Deduction of talktime without GPRS settings

Yesterday on July 26th 2011, evening I received a call from Vodafone, in which, Mr Saumitra told me that the company can’t reverse the talk time which was cut without GPRS settings, the complaint, which I made in the below mails. Their point of view according to Mr Saumitra is that as I have used internet, the amount can’t be reversed. Their logic is that it can’t happen without settings. I was also under this impression till this incidence. Atleast they have accepted that this is not the handset problem, which, I was trying to tell them. But this incidence has already happened and I want to again state the fact that at that time there were no Vodafone settings on the handset. The stubborn behaviour of the company can’t solve the problem; they need to investigate into the matter as there can be some technical or manual problem at their end.
I am not satisfied with their response and demand more action from them and I appeal consumer forum to take heed in to the matter.
Thanks and regard,
Original MessageDear Sir,

my complaint is regarding GPRS service of Vodafone. I was using Rs 99 monthly GPRS plan of vodafone till last month. But as I had to visit outside the Mumbai last month, I took Airtel GPRS monthly plan on my Airtel number because Airtel's service is available on roaming also and vodafone service is not available on roaming as told by their customer care deptt and they charge according to per KB usage. I was using both the sim cards alternatively on a single handset (Asus P527 Windows mobile) by changing the vodafone sim with Airtel sim when to use the GPRS. For safety purpose I deleted Vodafone settings (Access point :- portalnmps) and done permanent settings of Airtel (Access point :- airtelgprs.com) on my handset. But on 20th July 2011 night, by mistake I connected my mobile to my computer without changing my vodafone sim card and service started. Within 1 hr, all of my balance, which was around Rs 180 eroded and my balance came to Rs -4 and service terminated. Then I realised that I was using service on Vodafone. My complaint is that with the settings of Airtel how could my Vodafone internet service start with wrong settings or no settings. It was something, which never happened with my handset. This is some system related problem at Vodafone's end. I made several complaints with their customer care no 111 and 198 but they always said that their system is not working or slow and transferred my call to technical department and disconnected it every time. Then I personally went to Kharghar Vodafone gallery on July 21st evening but they suggested me to go to Vashi gallery as they don’t have the facility to check the problem at their end. My question is that why should I roam from here and there leaving my all other works. At least they should have lodged my complaint but they denied even for that. For their mistakes why should I suffer? Plz make arrangements for refund of my talk time, that is my only demand. Thanking you

With regards,

Neeraj Srivastava Phone No [protected] (Prepaid Vodafone), [protected] (Airtel),

Yesterday evening your executive agreed to my complaint and said that he is forwarding my case to talk time reversal dept. Now you are writing about itemized bill, I am unable to understand your attitude towards the problem.
[protected]@hotmail.com

hello sir,
i had been using this vodafone for since 5 months took in hyderabad, i had taken this sim just because of its good internet speed, n yeah it was working very nice, after that i shifted to orissa, i was using the same hyd sim here, and the sim was working gr8, , but few days before ie. on 11th august 2011 my sim stopped to connect, inspite of having all the gprs settings required for the connection, i had been calling the customer care executives around several time, n i had wasted around 200 to 300 bucks for talking to the customer care guys, n so far i've not got any solution for this, , plz plz plz help me out, coz its very urgent and right now we don't have any nearest vodafone care here, to take the help from them, my handset model is NOKIA-5130 and my phone number is +91-[protected], while using the phone browser, the error it is showing is "PACKET DATA CONNECTION NOT AVAILABLE" and while connecting to my laptop, the error it is showing is like "FAILED TO ESTABLISH A NETWORK CONNECTION", n my email is n.[protected]@gmail.com, i'll be waiting for the solution..
- N.SRINIVASULU RAO

MY MOBILE N0.[protected] - ON 21.10.12 AROUND 13.49 HRS I HAVE INADVERTENTLY TOUCHED SOMEWHERE IN MY SAMSUNG PHONE AND "TV ALL CHANNEL PACK" IS ACTIVATED AND DEDUCTED RS.150/- FROM MY BALANCE. IMMEDIATELY AFTER RECEIVING THE MSG I HAVE SENT REQUEST FOR DEACTIVATION AND MSG RECEIVED AT 13.52 HRS ON 21/10 CONFIRMING DEACTIVATION. SINCE I HAVE NOT RECEIVED BACK THE AMOUNT DEDUCTED FROM MY ACCOUNT, I HAVE MADE CALLS ON '111' ON WHICH NO COMLAINT LODGING FACILITY IS THERE. IN THE MEANTIME ANOTHER DEDUCTION EFFECTED. RS.5 DEDUCTED FOR INTERNATIONAL MARCH DAY PACK AT AROUND 14.44 HRS, AFTER SEEING THE MSG SAYING THIS PACK WILL BE ACTIVE TILL DEACTIVATION IS EFFECTED AND RS.5/- PER DAY WILL BE DEDUCTED (WITHOUT EVEN ASKING FOR IT). THEN ANOTHER MSG CAME SAYING THIS PACK WILL BE ACTIVE TILL I DO NOT ASK FOR DEACTIVATION. IMMEDIATELY AFTER THAT I SENT MSG AND I RECEIVED BACK THE MSG CONFIRMING DEACTIVATION.

SINCE EVEN AFTER DEACTIVATING THE ABOVE TV PACK IMMEDIATELY AFTER WRONGLY ACTUVATED (WITHIN 3 MINUTES I GOT CONFIRMATION OF DEACTIVATION, WHICH MEANS WITHIN 1-MINUTE I HAVE ASKED FOR DEACTIVATION), YOU HAVE NOT REFUNDED THE AMOUNT DEDUCTED, I HAVE CONTACTED YOUR CALL CENTRE THRU "198" AROUND 15.15 HRS WHEN YOUR REPRESENTATIVE (MR KARTHIK) AFTER HEARING MY REQUEST INITIALLY SAID RS.5/- DEDUCTED CANNOT BE REVERSED, BUT RS.150/- DEDUCTED WILL BE REVERSED AND ASKED ME TO HOLD THE LINE. AFTER SOME TIME, HE SAID HE CANNOT REVERSE IT. ON INSISTING FOR A COMPLAINT NO. HE HAS GIVEN TICKET NO.[protected] AND TOLD ME THAT MY COMPLAINT WILL BE ADDRESSED BY SENIOR STAFF, WHO WILL BE CALLING ME OVER PHONE.

ALTHOUGH I EXPECTED A CALL BACK, NO CALL CAME AND TWICE I GOT SMS ASKING "HELLOW, WERE YOU HAPPY WITH THE HELP OFFERED FOR YOUR TICKET NO.[protected]. PLS REPLY WITH Y OR N (LAST MSG TODAY 25/10/12 AROUND 13.56 HRS AND I HAVE REPLIED IMMEDIATELY AROUND 15.58 HRS STATING "NO, NOBODY CONTACTED YET".

I WOULD REQUEST THE HIGHER OFFICIALS TO TAKE THIS MSG AS A COMPLAINT AND REVERT WITH A SOLUTION FOR THE ISSUE MENTIONED ABOVE.

AWAITING YOUR PROMPT RESPONSE.

GOPALA KRISHNA PILLAI
MOB;[protected]