Vodafone India Complaints & Reviews

hi Sir,
kindly tell vodafone to stop all FLASH masseges on my mobile no.[protected],as they send every 30 sec one flash msg, to subscribe this or that ringtones or there products, and if i touched any key from my mobile they cut Rs 30-40 form balance , i even activated DND but of no use.
Secondly i tried to call custmer care 121, but never get chance to talk any person from voda, as CC always speaks recorded msg---- you r not alowed to call custmer care.
kindly do the needfull.

I applied for Do Not Disturb on my Vodafone mobile no. couple of months back. But I still get many promotional SMSs almost every day such as VX Just 49, LM-HotDeal and many more different numbers.

Recently I have started getting promotional calls playing automated voice recordings from numbers such as [protected], [protected].

I have tried registering complaint with Vodafone couple of times but all they say is "Sorry, we will re-activate the DND service." I tried explaining but those stupid people don't understand my DND is already activated and re-activated, it doesn't need to be re-activated again and again, they need to note down the numbers from where I get the calls and file complaint with TRAI. These Vodafone customer care executives don't understand anything. I don't even know whether they are really so stupid or they are pretending to be.

i would like to change number potability, my mobile no is [protected],i had tried 3 to 4 times but the request is not done,i had call to the customer service centre but they were given answer try after some time,i want change my number other services,please accept my compliant.

I got one simm card post paid from vodafone office, pathankot.
the number was some thing XXXXX77119. Mr. Shammi was dealing the matter.
Due to address proof problem sim was deactivated within a day or so. I asked Mr. Shammi that let me deposit the fresh address proof as we are tenants and we have to move to different location within city after some time. He said the enquiry people has submitted a negative addrees proof report and your simm will be deactivated. After that you may not get the same number again. I asked him about refund of deposit and cancel the simm from my name. he promised me refund after cancellation of number in my name. I handed over the simm to him at the very moment.

Now How can vodafone has raising a bill for a simm which I never used?

Myself Mr.Giridhar,i had used a vodafone post paid number since one year and the number is [protected].. for this number bill is in due from 3months.the vodafone customer care person mr.Ravi called me to remind my due bill since then i have replied them please wait upto 1st of augst i will pay your due amount, but he collected a number which i regularly use to make a outgoing calls(from my diled list)/and he called to that number, and said that the person mr.giridhar had given your number as asecurity person number,he has not paid the bill since from 3months,the bill amount is 2400rs.so as he given your number as security person you have to pay the bill before 15:30 hrs on 26/07/2011,actually he called nearly 13:45 hrs.. and he asked the person to give your online banking details to deduct the money.and he blamed the person that he is going to file legal case on me (giridhar) and i am going includ your name in legal case which is going to block your passport like that he made feared the person.actually the person who is not at all legally related to this issue.

now my complaint is i have given the security person number as [protected], but he called another number from my dialed list.. how can he use my personal data,he haked my personal data and the vodafone company has failed to protect my personal informaion to others.and vodafone should not disclose my personal information to others without my permission.so the vodafone company has voilated to keep securing my information to others so i am puting my complaint in consumer court on vodafone for disclosing information to others.

the person called me is Mr.ravi as he said while talking with him. and called me and my friend who has paid the bill from [protected].

and one more complaint on vodafone that i want put is they hurt my feelings by collecting the bill from un authorised person which interm dicrease my pristage in socity.so i am appilling for hurting me. i dont knw that what it exactly means in law terminology.but i know in telugu language as '' paruvu nastam dhava'' i demand the explanation from vodafone as said earlier.

finally i request to vodafone please take it as a serious issue and do the needfull, Because i had never said to the customer care executives i will not pay the money like that, i always requested them to wait for some time in a desent and polite way. but they behaved indesent way, please take a action on Mr.Ravi([protected].) who has done the illegal activity and hurting the human egos, actually my friend is about to leave to abroad.. he mad the person so heasty and feard by saying your passport gonna block.

so please consider this as a serious issue.. and should not repeat

please contact me on [protected] for discussion and more details on this.



Thank you

Giridhar.S

[protected]

sir mera naam kuldeep bishnoi hai. sir mere naam par 5 postpaid canation chal rhe hai . sir main ek student hu aapke store main pahle mere frnd work karta tha usne mujhe aur mere do dosto ko postpaid no. dilyaye the aur kha tha jab inqvairy wale aaye to unhe tu apna koi busineas bta dena aab sir mere ek frnd ne jo is waqt jail main hai bill nhi pay kiya to aaj mujhe jaipur se rajveer singh rana ki call aayi aur unhone mujh se batmeeji se baat ki aur dhamki dhi ki agar aaj ki date main bill nhi pay hua to tere khilaaf fir hogi sir main ek student hu aur meri dipresation ki mediseen chal rhi hai raajveer sir ko maine ye bhi kha ki main ye bill 3 instaalment main pay kar dunga par fir unhone muje gaaliya di main 4 gante hospital main admit rha hu aur meri dipration ki mediseen chal rhi hai raajveer sing ke bolne ke gatiya tarike se mujhe ek baar chakkr aaya hai mere hath ki finger tuth gyi hai abhi tak maine ghar kuch nhi btay hai par sir aap unhe samjha to sakte ho ki kis tarike se baat ki jaye so plz help me i pay your bill in instaalments so try to understend

Dear Sir,

I have mazor concern related to Customer Service provided by the company.

Currently I am availing the CUG connection ([protected]) for last one and half month. While availing this facility, the customer representative from Vodafone Call center adviced me to choose Rs. 399 Internet pack.

On telephonic conversation with the representative, I was told that the Net Surfing and Browsing are completely free and downloading charges would be there if downloaded from Paid Sites and other freeware products are completely free from downloading charges. And paid sites are those sites where the charges are mentioned for the products on the site. I was not aware of any Technical Specifications neither the Customer Representative told me about that. I was also not given any information about Hidden charges.

Now the services have been stopped by them instantly. When I inquired about the same, I got to know that I have been charged 5000 Rs. for using Internet through Vodafone Live. Now they are advising that I should have used Vodafone GPRS Settings instead of Vodafone Live.

This has completely shocked me and has troubled me a lot. I have mazor concern with Vodafone Customer Service Department. I have below questions on which I need your immediate response.

1. Why I was not given the above information prior availing this facility?

2 Also why I have not been informed by them on time about my Billing charges as my Credit limit was only 900 Rs. ?

3 Also why they did not stop my services when I crossed the limit of 900 Rs.? They should have immediately informed me about the same and also should have immediately stopped my services.

4 Now why they have stopped the services when the bills has crossed more that 5000 Rs. ?

I again had a recent conversation with Relationship Manager (Mini Kalra [protected]). She told me that Internet charges would be completely discounted once the bill would be generated. But now I am not being given the discount. So again a question ...

5 Why I am not being given the discount ?

6 Why can't they stuck with their words ?

This is really a mental tourcher to me which I am facing now from last 10 days. I kindly request you to take immediate action on the same and free me of this hassle.

I would really be thankful if you look into the matter and resolve it.


Thanks & Regards

Tarun Kumawat

M: +91- [protected]

dear sir

myself arun singla using phone no. [protected]. i had ported this no. on vodafone networks couple of months before from tata cdma.
today morning my no. was not working as vodafone had barred my no. for incoming and outgoing calls, wihtout informing any reason or sending any sms. on enquring the reason from coustmer care i came to know that there is some outstanding on our no. in the previous co. which was not true, as i had given the copy of the receipt and also vodafone executive had checked this out personaly from tata outlet that there is no outstanding balance against this no.
now i had tried vodafone coustmer care to register a complaint that you are harrasing the coustmer without any reason and lauch a complaint in this matter so that higher management should come to know about this issue but they had straight forwardly ignored the matter and said we wouldnt register a complaint in this matter.
according to me my service were hampered without any notice or any fault from our side and companies are taking advantage o[censored]s. if possible sir kindly look into the matter and if possible fine them for discontinuation of serveices without any notice or call. secondly there were no dues pending.
thirdly not registering the complaint. today i called coustmer care aroun 11:30 am and talked to Miss. Pooja, then she forwarded no. to miss Preeti and finally she farworded no. to mr. anuj. but nobody was ready to register a complaint.

arun singla
[protected]

This is to inform you that I am getting calls from [protected] , the person calling said that he is from Vodafone and my number has won 10 lakhs in lottery and please dial [protected] to get further details.My wife unknowingly that this could be fake number dialled the number.

I have searched about this on internet and found that this fake racket running from pakistan and many people are receiving these kind of calls.

Please take a note of it and take the appropiate action and please suggest in case something needs to be done from our end.

My complaint is that Vodafone number that is used by my family member gets unwanted messages all day long. I had registered the number for do not disturb through their website. Unfortunately I we got a message saying that it will take 45 days (believe me it is 45 days), which is by itself an unusually long time. Even after 45 days my family member complains of receiving unsolicited messages which not only drains the battery, causes serious concern of having to check if something important or relevant has been received only to realise that its the same unsolicited message. This is gross. Any attempt to call the customer care is so painful that we have given up on that.
Please help.
the number is [protected]

I (Debasmita Bhattacharjee) have purchased a Vodafone K3570-Z USB stick from Vodafone Store, c/o Maruthi clothing Co., Plot No.7-D, 1st phase,Doddanekundi industrial area, Whitefield road, Bengaluru-560048, opposite side of Graphite India on 28th June,2011 against my mobile no. [protected]. The Vodafone store guy has convinced me that with Rs1346/- installation charge I will get one month unlimited internet browsing ie. till 28th of July,2011. So after purchaing on the same plan, it was running perfectly till one week. On 5th July 2011, they have suddenly disconnected my connection & also deducted Rs 380/- which was already there in my sim for any other calling purpose. I went to the stall, they told me it will be connected within 24hours. But it hadn't. Again I went there on 8th. The story was same. Again I was convinced & came back with a thought that it will be activated within 24 more hours. But it hadn't. I went to the sore again on 11th July & after a hot conversation with me they told me the same.

I came back & went to the store on 13th again because it was not done & went with a mind set that if it will not be activated, I will return it back. They convinced me that they cant take it back, after an hour they have done it ok for me & also retured my Rs 380/-

Story is not end yet. Again the same problem started (no connectivity & balance was then negative ie deducted all Rs from there) from 24th July & I went to the store to get it done. But they didnt do anything & told me to go back home call after 3 pm to Raghu ([protected]). I called him but he was not picking it up, & then he switched it off. I tried to use the internet & as usual it was not happening. Today I have tried him again & he picked it up & told me "if I will call again & again he will sitch it off" & also ill treat with me. After few minutes he sent me as sms saying that we have requested you not to use internet before 26th, but you have used, that's why your ballance is negative, so we cant do anything, you have to recharge it again to continue.

That means, instead of one month I have got only 18 days unlimited connection, & moreover they have deducted my oringinal call balance. So please let me know how many time I have to visit the store to get it done or what is the procedure of get rid of this thing with full compensation back. I wish to switch over to any other connectivity.

My another phone no.is [protected]

Service Opted: Rs. 99.0 GPRS plan.

Billing: Rs. (99 + 536) = Rs 635.0
( 0 downloads, never connected to laptop also, no chatting)

Contacted Vodafone customer care: complain taken twice, rejected first. No reply on second time complain.

Now: Customer Care not answering any call.

Hi,

I was using my vodaphone number since last 3.5 years. Credit limit as per vodafone customer care is 5000 Rs. I have to urgently travel to US in June 2011. Due to this I was not able to pay my bill.

In the mean time [protected] - vodafone recovery lady started calling people from my previous month outgoing calling list. If it is a simple call, I would have got it as reminder to pay bill. But she abused everybody to the number she called from my list. I have atleast 13 numbers where she called at odd numbers to verify if Gurpreet is with them. And she abused them like anything.

In the mean time the bill was paid on 19th - 3000rs & on 20th july for 1900 Rs..The bill was deposited in kapurthala town.

But the harassment never stopped when people got call from [protected] again and now with more harsh & abused words.

1. Accessing the personal records of phone number is a crime
2. Calling to unknown people and abusing them is never tolerable; when they are your brother sisters and friends
3. Keep on calling even if the bill is already paid.

Please look into this isse ASAP. I have good hopes from this forum.

And to surprise, I have seen some more complaints on the same forum for the same vodafone number.

Thanks,
Gurpreet

This Complained is in refrrence to my Number-[protected] that i am using from vodafone.
i am facing the problem with your network & not able to send any sms.
I have changed the handset and message settings too but not able to sort this problem out.
I have already placed a complaint to customer care department but still no response from your side.
i am facing this problem from last 15 days.
Please look into matter and reply me as soon as possible with a proper solution otherwise I will go for other networks as well.


Mobile No-[protected]


Regards
krishan Kumar
[protected]

I need to lodge an online complaint regarding the Vodafone 3G coverage in my area.

I recently purchased a Vodafone USB stick Model K3765 from the Vodafone Gallery and activated a 3G Data plan for 6 months worth Rs.3250/- on 4th July 2011. I stay in Viceroy park, Plot No: 53, Sec: 44A, Nerul, Karave - 400706, Opp Podar International School, and my 3G coverage shows just 1 bar with absolutely no connectivity. It doesn't even connect properly on the EDGE network. I have contacted Vodafone Customer Care and Vodafone Gallery several times but they could not fix the issue. It seems the 3G coverage in my area is very weak or there is no coverage. This same usb stick works well at my friends place who stays near the Seawood Railway Station.
Vodafone had confirmed that the 3G coverage is available all over navi mumbai before i bought this package.

I have got a complaint registered with the Vodafone customer care. Complaint No - [protected]. But there is no response for the last ten days.
My Vodafone Usb stick Number is [protected].

I regret buying Vodafone.

I am using Vodafone EDGE usb stick since Dec'10. For 1st three months I was promised a free service + conversion to 3G connection as and when Vodafone launches its 3G in India. I got the free service, but promised 3G service has been denied to EDGE customers.

The network is poor. I had opted Rs. 600 unlimited plan but I hardly get to use it.

I got bill with due date 05 June and my connection was cut without any confirmation on 21 May. When I reached them to address this issue, in a week's time I get calls from Vodafone Lower Parel, Vodafone Andheri, Vodafone Kharghar and later from some call centre from Dharavi (as told to me). I get 5-6 calls daily from various people addressing as if I have ran away with their money already calling the matter as a "Legal issue"!

It's a harassment when you get unsolicited calls when you are in office, in trains, in some important meetings or for that matter peacefully watching tv at home. The language is rude and offensive!

The limit is crossed when one of them reached my local guardian's place (as I have given that address) during noon and bugged them for bill payment while I requested to give me a week's time as I was out of town. The same day I paid part bill (leaving out all fines and unacceptable charges) in another city I was, still 2 days later I get a "Legal call" saying they are sending Legal notie to my uncles' place.

It's almost two months and it's no more possible for me to overlook further. I am already checking with different Consumer Forums and hopeful that such telecom companies be taught a lesson, when we are already regular customers of 6 Vodafone connections in one house!

Regards
Shruti
[protected]@gmail.com

respected sir,
with due respect i want to say that i wife of pankaj mehra distributor of vodafone in amritsar city operating mahalaxmi enterprises on his father"s name varinder kumar mehra .since last5yrs im living seperate from my husband ,we r going through legal proceedings in honourable court asr. in 2007 i filled f.i.r. against pankaj mehra and varinder mehra in dowry case. my all dowry articles r under their custody and fortunately law in favoring me.i want to inform u that few months back pankaj mehra and varinder kumar mehra intentionally cheated law and me in fraud case in the court ,a week back their fraud has been disclosed by me, court and entire asr. city.he did illegal marriage too.i request u to think deeply on this matter as people who can cheat judiciary and wife they can cheat their proffession too.ur company is well established and reputed any wrong distributor with bad reputation can cheat ur company too. i hope u will see to it thoughly.
thanking you,
yours truely
henna mehra
contact no.of pankaj mehra [protected],[protected],[protected]
henna[protected].

Hi,

I am facing problem in billing from Vodafone. I am using G- 229 CUG plan ([protected]) since May 2011 and every month I am getting wrong renewal reminders. In my first billing the actual unpaid bill is 416 however i was getting reminders of 1169 so I made my first payment with an amount of Rs. 1200.00. Later on I came to know that my actual unpaid billing amount is only 416.00. After knowing the fact and error of service provider i called on vodafone care to discuss the same thing, they just deny to refund my access amount and told me that it will be adjucted in next billing. My second bill was generated for an amount of Rs. 794.00 due on July 15, 2011 which was already paid in advance as I was made an access payment of Rs. 784 in my first billing. Today morning when i trid to call on of my friend than i came to know that my outgoing call barred from service provider. As per them my credit limit exceeded hence the stop my outgoing calls. I know my usages and it is not possible that I called or used 1825 in 8 days. From July 16, 2011 to July 23, 2011, my unpaid billing amount is 1825. please find my mail body attached for your reference which was marded to corporatecare.[protected]@vodafone.com CCed to 'sanjays.[protected]@vodafone.com' by today. there is also unsatisfactory response from Sarabjeet and Gaurav in helpline @ vodafone customer care. Sarabjeet has put me on hold and later on cut my call without intimating me.

It would be appriciated if my raised concern resolved by TRAI as I am not able to resolve the issue with service provider.

Can someone give me clarification or make me understand that why my outgoing calls barred. My last billing amount has already paid in advance and now again I am getting reminders to pay Rs.1825. This is not possible that I use such a huge amount in between 15 to 23 July 2011. Please recheck your accounts and confirm me back with clear details and provide my current month usages bifurcation with all numbers.

Your early action will be highly appreciated.

Regards,
Arya Kunwar
Genpact India
Process Developer
Mob. [protected]
Office:[protected] Extn. 60100

Hello Sir

I want to file complaint against Vodafone for the following undermentioned point :

1) Complaint for Fraud : Vodafone has created a Vodafone internet connection in my name without any request from my side.

2) Complaint for not filling the case against wrong connection

3) Complaint for creating mental and financial pressure : I have paid 240 Euro for the connection as Vodafone due to extensive pressure against me.

4) Complaint for non-cancellation : After payment also I have placed the request for cancelling the Vodafone internet connection but still they have not given any written document of cancelling the connection.

5) Complaint against sending the letter even after leaving the country (Germany)

Here I am attaching the following document for supporting the above mentioned points :

1) Abmeldebestatigung : Suppporting document for last day in Germany
2) Receipt of Payment details of 240 Euros
3) Vodafone contract letter with fraud signature
4) My passport copy for signature verification
5) Complaint register by Vodafone against me.

My Details :

Name : Gaurav Agrawal
Moblile: [protected]
Language: English
Passport Numebr : G3735066
Last Day in Germany: 19 Dec 2009
Date of Birth: 30th Aug 1985

Vodafone contract Details

Contract Kunden No:[protected]


Kindly reply to this mail as soon as possible.

Regards
Gaurav

Hallo Sir

Ich will Beschwerde gegen Vodafone für die folgenden nachstehenden Punkt-Datei:

1) Beschwerde wegen Betrug: Vodafone hat Vodafone Internet-Verbindung in meinem Namen ohne Anfrage von meiner Seite erstellt.

2) Beschwerde wegen Nicht-Nachbesetzung der Fall gegen falschen Anschluss

3) Beschwerde für die Erstellung von psychischen und finanziellen Druck: Ich habe240 Euro für die Verbindung als voadfone durch umfangreiche Druck gegen mich bezahlt.

4) Beschwerde wegen Nicht-Kündigung: Nach der Bezahlung auch ich habe den Antrag auf Aufhebung der vodafone internet Verbindung gebracht aber sie haben keine schriftliche Dokument der Aufhebung der Verbindung gegeben.

5) Beschwerde gegen die Entsendung der Brief auch nach Verlassen des Landes(Deutschland)

Hier bin ich Befestigen Sie das folgende Dokument zur Unterstützung der oben genannten Punkte:

1) Abmeldebestatigung: Suppporting Dokument letzten Tag in Deutschland
2) Erhalt der Zahlung Einzelheiten 240 Euro
3) Vodafone Vertrag Brief mit Unterschrift Betrug
4) Mein Reisepass Kopie für Signaturprüfung
5) Beschwerde Vodafone registrieren gegen mich.

Meine Details:

Name: Gaurav Agrawal
Moblile: [protected]
Sprache: Englisch
Passport Numebr: G3735066
Letzter Tag in Deutschland: 19 Dezember 2009
Geburtstag: 30. August 1985

Vodafone-Vertrag Detailansicht

Contract kunden Nr.:[protected]


Bitte auf diese Mail, sobald wie möglich antworten.

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