Vodafone India Complaints & Reviews

i am billed certain amount for sending some MMS which according to me are never sent from my no. i complained about this but the customercare dept is telling me that it is system generated and hence cannot be faulty and asks me to pay the bill as it is. i have been using my recent and only phone no. for over 8 years now. i have asked for detailed bill for the MMS that the company has charged me but they are not able to provide that to me and pressuring me to pay the billed amount. i told them that i am willing to pay the amount other than the MMS but it is not acceptable to them. it not a matter of few rupees but its a matter of "why should i pay for the feature i have never used?" please help. i dont my no. to be blocked by them as well. thanks.

Hi,
My balance has been deducted for the past 4 months without any service delivered nor any request from my end. I have spoken to Vodafone call center and the store manager at Noida without any helpful response from either.

Request your advise as i, as a consumer, feel that i have been taken for a ride by a so-called consumer friendly service company.This speaks for a poor service and corrupt practice by Vodafone.

Regards,
Sinmoy, New Delhi
[protected]

Thanks for your time.

I've disconnected my connection last month. Due to delay shown by CC. and I have no hope of getting any money back.

Though I have provided my alt. phone number in my complaint. I've not received any call.

BTW It is 536 Rupees. Not 10/-

disappointed

Hi,

I will surely add this complaint to this link. But even after getting so many complaints on this number [protected] in the past in the same forum - Have VODAFONE (big player in telecom) has taken any step to atleast given training to how to talk to people?

As I have paid the bill in last month only, can vodafone give me list of numbers hwere they made unnecessary calls? Can Vodafaone call again to appologise to those people who has got calls at 11:30 PM in the night also.

Can Vodafone same person can call to my friends whom she has abused during their working hours?

I dont want anybody else to face this issue again for non professional approach of delaing with 3 year long customer of Vodafone.

I am open to discuss this issue here and dont want to trap it with customer care soft talks.

Feel free to interact at this forum.

Thanks,
Gurpreet

i do not send any sme from my mobile and also recharge through sbi atm my number is [protected]

i brought a new pre paid starter pack, tried to activate it online and it keeps telling me that the number cant be activated??? whats wit h this? its brand new. The mobile number i am trying to activate is [protected]

You can get in touch with my dad on 93398337. I have registered a complaint with Vodafone, number is [protected]. The technical has confirmed this time they will call in 5 days on 26th July. Please expedite.
Regards
Shashank

hi, i just spoke to the Vodafone GPRS technical department and was shocked. The technical executive said since Vodafone has recently launched its 3G network, there is a possibility that some areas there could be no network. In such cases Vodafone can do nothing about it. :( Frustrating !!!

Dear Vodafone ppl,

I am still recvng calls from your ppl asking to settle the bill...Regarding above complaint, I have already narrated the whole incident to 3 of your so called Customer Relation Executives...I am really doubtful if your staff communicate among themselves...or unknowingly you are paying so many ppl for fewer issues...

PLS RESOLVE ASAP!!!

Regards
Shruti

The phone number is [protected].

Regards,
Akshay

too bad service ...

You can call me at any time.

Still waiting your call. Plz call on my airtel no.

In response to your reply on my email id.
Dear Mr. Saumitra,
Thank you for replying my mail. First of all, I am sorry as you were unable to contact me on my vodafone no, I am not using this no as to prevent me from further deduction of the talk value due to faulty start of GPRS service and I am not going to charge any topup on this number till this problem gets resolved. I have given you my airtel no, you could contact me on this no.
Secondly as per your suggestion that the settings for these applications are pre-defined on the handset by the manufacturer, I want to mention this fact for your notice that after this incidence, I tried several times to start the GPRS service on my Airtel sim after deleting the airtel settings but it didn't start and I can demonstrate this to you too. And before that incidence of talk time deduction as I mentioned in my mail, several times by mistake I tried to start the GPRS service without removing the vodafone sim card on airtel settings but it didn't initiate.
I want to mention you that my handset (Asus P 527 windows mobile) has no applications which auto refresh /update by connecting through the WAP gateway (Wireless Application Protocol) i.e. VL/VMC as proved by the incidences given in the para 2 of this mail.
Therefore, pl try to check these details and you can check the description of the handset i.e. Asus P 527 at your end also.
In anticipation of your positive response, thanking you,
with thanks and regards,
Neeraj Srivastava
Airtel No [protected]
________________________________________
From: Nodal.[protected]@vodafone.com
To: [protected]@HOTMAIL.COM
Date: Mon, 25 Jul 2011 16:36:12 +0530
Subject: [protected]
Dear Mr. Srivastava, .

Thank you for your email dated 21/07/11, regarding Vodafone mobile number [protected].
We tried to get in touch with you on your Vodafone mobile number but were unable to do so.
We wish to inform you that GPRS is a default service. If the settings are saved or are predefined in your handset by the manufacturer, you will be able to use Vodafone live (VL) service/Vodafone mobile connect and will be charged 10 paisa / 10 KB.
Also, if your handset has applications which auto refresh /update by connecting through the WAP gateway (Wireless Application Protocol) i.e. VL/VMC, you will be charged accordingly. Here again, the settings for these applications are pre-defined on the handset by the manufacturer.
We request you to kindly remove the application or modify the auto updation in your handset to avoid any further charges. Please refer to your handset manual or check with the service Centre of the handset provider.
Mr. Srivastava, we wish to inform you that Vodafone live 99 offer was activated on 29/05/11 and free 2GB was utilized on 24/06/11 and usage done post 24/06/11 has been charged as 10p/10kb we confirm that the total charges levied for Vodafone live/Vodafone mobile connect usage, are indeed accurate. Hence, we are unable to reverse any GPRS Usage charges.
We wish to inform you that you can certainly avail the Itemized bill facility by sending sms as BILL <space> month to 144 Rs.49 applicable to validate the charges.

Happy to help,

Saumitra Sabnis
On behalf of Nodal Officer
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com / corporate.[protected]@vodafone.com
Website : www.vodafone.in

Vodafone — Deduction of talktime without GPRS settings

Yesterday on July 26th 2011, evening I received a call from Vodafone, in which, Mr Saumitra told me that the company can’t reverse the talk time which was cut without GPRS settings, the complaint, which I made in the below mails. Their point of view according to Mr Saumitra is that as I have used internet, the amount can’t be reversed. Their logic is that it can’t happen without settings. I was also under this impression till this incidence. Atleast they have accepted that this is not the handset problem, which, I was trying to tell them. But this incidence has already happened and I want to again state the fact that at that time there were no Vodafone settings on the handset. The stubborn behaviour of the company can’t solve the problem; they need to investigate into the matter as there can be some technical or manual problem at their end.
I am not satisfied with their response and demand more action from them and I appeal consumer forum to take heed in to the matter.
Thanks and regard,
Original MessageDear Sir,

my complaint is regarding GPRS service of Vodafone. I was using Rs 99 monthly GPRS plan of vodafone till last month. But as I had to visit outside the Mumbai last month, I took Airtel GPRS monthly plan on my Airtel number because Airtel's service is available on roaming also and vodafone service is not available on roaming as told by their customer care deptt and they charge according to per KB usage. I was using both the sim cards alternatively on a single handset (Asus P527 Windows mobile) by changing the vodafone sim with Airtel sim when to use the GPRS. For safety purpose I deleted Vodafone settings (Access point :- portalnmps) and done permanent settings of Airtel (Access point :- airtelgprs.com) on my handset. But on 20th July 2011 night, by mistake I connected my mobile to my computer without changing my vodafone sim card and service started. Within 1 hr, all of my balance, which was around Rs 180 eroded and my balance came to Rs -4 and service terminated. Then I realised that I was using service on Vodafone. My complaint is that with the settings of Airtel how could my Vodafone internet service start with wrong settings or no settings. It was something, which never happened with my handset. This is some system related problem at Vodafone's end. I made several complaints with their customer care no 111 and 198 but they always said that their system is not working or slow and transferred my call to technical department and disconnected it every time. Then I personally went to Kharghar Vodafone gallery on July 21st evening but they suggested me to go to Vashi gallery as they don’t have the facility to check the problem at their end. My question is that why should I roam from here and there leaving my all other works. At least they should have lodged my complaint but they denied even for that. For their mistakes why should I suffer? Plz make arrangements for refund of my talk time, that is my only demand. Thanking you

With regards,

Neeraj Srivastava Phone No [protected] (Prepaid Vodafone), [protected] (Airtel),

Yesterday evening your executive agreed to my complaint and said that he is forwarding my case to talk time reversal dept. Now you are writing about itemized bill, I am unable to understand your attitude towards the problem.
[protected]@hotmail.com

hello sir,
i had been using this vodafone for since 5 months took in hyderabad, i had taken this sim just because of its good internet speed, n yeah it was working very nice, after that i shifted to orissa, i was using the same hyd sim here, and the sim was working gr8, , but few days before ie. on 11th august 2011 my sim stopped to connect, inspite of having all the gprs settings required for the connection, i had been calling the customer care executives around several time, n i had wasted around 200 to 300 bucks for talking to the customer care guys, n so far i've not got any solution for this, , plz plz plz help me out, coz its very urgent and right now we don't have any nearest vodafone care here, to take the help from them, my handset model is NOKIA-5130 and my phone number is +91-[protected], while using the phone browser, the error it is showing is "PACKET DATA CONNECTION NOT AVAILABLE" and while connecting to my laptop, the error it is showing is like "FAILED TO ESTABLISH A NETWORK CONNECTION", n my email is n.[protected]@gmail.com, i'll be waiting for the solution..
- N.SRINIVASULU RAO

MY MOBILE N0.[protected] - ON 21.10.12 AROUND 13.49 HRS I HAVE INADVERTENTLY TOUCHED SOMEWHERE IN MY SAMSUNG PHONE AND "TV ALL CHANNEL PACK" IS ACTIVATED AND DEDUCTED RS.150/- FROM MY BALANCE. IMMEDIATELY AFTER RECEIVING THE MSG I HAVE SENT REQUEST FOR DEACTIVATION AND MSG RECEIVED AT 13.52 HRS ON 21/10 CONFIRMING DEACTIVATION. SINCE I HAVE NOT RECEIVED BACK THE AMOUNT DEDUCTED FROM MY ACCOUNT, I HAVE MADE CALLS ON '111' ON WHICH NO COMLAINT LODGING FACILITY IS THERE. IN THE MEANTIME ANOTHER DEDUCTION EFFECTED. RS.5 DEDUCTED FOR INTERNATIONAL MARCH DAY PACK AT AROUND 14.44 HRS, AFTER SEEING THE MSG SAYING THIS PACK WILL BE ACTIVE TILL DEACTIVATION IS EFFECTED AND RS.5/- PER DAY WILL BE DEDUCTED (WITHOUT EVEN ASKING FOR IT). THEN ANOTHER MSG CAME SAYING THIS PACK WILL BE ACTIVE TILL I DO NOT ASK FOR DEACTIVATION. IMMEDIATELY AFTER THAT I SENT MSG AND I RECEIVED BACK THE MSG CONFIRMING DEACTIVATION.

SINCE EVEN AFTER DEACTIVATING THE ABOVE TV PACK IMMEDIATELY AFTER WRONGLY ACTUVATED (WITHIN 3 MINUTES I GOT CONFIRMATION OF DEACTIVATION, WHICH MEANS WITHIN 1-MINUTE I HAVE ASKED FOR DEACTIVATION), YOU HAVE NOT REFUNDED THE AMOUNT DEDUCTED, I HAVE CONTACTED YOUR CALL CENTRE THRU "198" AROUND 15.15 HRS WHEN YOUR REPRESENTATIVE (MR KARTHIK) AFTER HEARING MY REQUEST INITIALLY SAID RS.5/- DEDUCTED CANNOT BE REVERSED, BUT RS.150/- DEDUCTED WILL BE REVERSED AND ASKED ME TO HOLD THE LINE. AFTER SOME TIME, HE SAID HE CANNOT REVERSE IT. ON INSISTING FOR A COMPLAINT NO. HE HAS GIVEN TICKET NO.[protected] AND TOLD ME THAT MY COMPLAINT WILL BE ADDRESSED BY SENIOR STAFF, WHO WILL BE CALLING ME OVER PHONE.

ALTHOUGH I EXPECTED A CALL BACK, NO CALL CAME AND TWICE I GOT SMS ASKING "HELLOW, WERE YOU HAPPY WITH THE HELP OFFERED FOR YOUR TICKET NO.[protected]. PLS REPLY WITH Y OR N (LAST MSG TODAY 25/10/12 AROUND 13.56 HRS AND I HAVE REPLIED IMMEDIATELY AROUND 15.58 HRS STATING "NO, NOBODY CONTACTED YET".

I WOULD REQUEST THE HIGHER OFFICIALS TO TAKE THIS MSG AS A COMPLAINT AND REVERT WITH A SOLUTION FOR THE ISSUE MENTIONED ABOVE.

AWAITING YOUR PROMPT RESPONSE.

GOPALA KRISHNA PILLAI
MOB;[protected]

wrong charges of sms is charged many times by different types and when asked from customer service they are also not able to give a satisfactory answer that why this is charged, caller tune change charges is charged without any reason.

Vodafone — Incorrect charges not getting reversed

I have been following up with Vodaphone Customer care at [protected] for past 4-5 months for reversal of incorrectly applied caller tune charges.
They have kept giving me new request numbers every time I call them. Every time I am guaranteed to get a reversal in the next billing cycle, but the story keeps repeating, and no reversal seems to occur.

Vodaphone should stop this cheap act of applying incorrect charges to its customers, OR in case the customer service staff is dumb, get them replaced by responsible staff.

Hi Team

I have a Vodafone connection [protected] in the name of Vishal Sachdeva, H.no 173 khooh wali Gali Patti (Tarn Taran) i m facing such problem in my connetion that is first of all without my intimation somebody or ur system activated a Voice Chat Service on my a/c, And it is not possible that without making call or sending single msg to any IVR no Service will be activated, But now service is activated. to Deativate it i made call on 55121 and as per CSA in that IVR There is a option no 5 which is used to Deativate that service, but when i made call on it there is no any 5 no option ...Plz check it and find how the service is activated, and give satisfationary resolution because in this time i m very fedup from Vodafone services, i want Waiver for the same, even i wil go to Cunsomer court and disconnect my connection.

i have terrif 24 & terrif but massage charges is apply & terrif 29 is not activating.

[protected] par charge problemhai caharge galat kat raha hai

my mo.no [protected] & [protected] i paid your bills from 6-7 years before duedays but in your biill you charge penalty amount and stopped outgoing calls. it is regreat say that i wiill not take servises in future from vodapone.

Dear sir,

My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.am very un happy about this connection.Vodafone make fool the customer.

So kindly send the bill details.

Regards/Panchami

Wrong charges of sms is charged many times by different types and when asked from customer service they are also not able to give a satisfactory answer that why this is charged, sms charges is charged without any reason

I had sent the following letter to Vodafone:

I visited Vodafone Gallery at 4 Bunglows, Andheri on 21/03/2010 to pay my Bill for Feb 2010 and to convert the Post paid into Prepaid;
Vodafone representative suggested that there are better schemes available and that I should not convert Postpaid into Prepaid;
Vodafone representative convinced me that Rs 299 Talktime Plan ( Free Talktime for Rs 299/-) alongwith Rs 149/- unlimited SMS Pack will reduce my Bill;
As convinced by the Vodafone representative , I agreed to opt for Rs 299/- Free Talktime Plan and Rs 149/- unlimited SMS Pack;
At the Vodafone Gallery itself I asked your Vodafone representative whether the above Plans have been activated and he confirmed activation of the said Plans;
On 23/03/2010, I received an SMS on my Mobile that based on my request the Plan has been changed;
Thereafter, on 24/03/2010 at 16:46:10 I called up Vodafone Customer Care on 111 to confirm that my Rs 299/- Free Talktime Plan and Rs 149/- Unlimited SMS Plan has been activated. YOUR VODAFONE REPRESENTATIVE CONFIRMED THAT BOTH THE SAID PLANS HAVE BEEN ACTIVATED;
Thereafter, believing that you have activated both the plans , I have sent lots of SMS`s;
I am shocked that Vodafone Bill dated 04/04/2010 shows that I have been charged for SMS;
Pls note that based on your suggestion that I have not converted Postpaid into Prepaid and have opted for both the said Plans;
This amounts to false misrepresentation and cheating on your part ;
_________________________________________________________________
After the Letter Vodfone Representative called me up to tell that the wrong charges are being reversed.

However Vodafone did not send me revised bill .

On my calling up Customer Care for revised bill they said that I SHOULD PAY THE COMPLETE BILL AMOUNT INCLUDING THE WRONG CHARGE AND THE SAID WRONG CHARGES WILL BE REVERSED IN THE NEXT BILL. MY QUESTION IS WHY SHOULD I PAY SOME MONEY WHICH I DON`T OWE AND WHICH VODAFONE HAS ACKNOWLEDGED THAT I DON`T OWE THEM.

IT IS VODAFONES DUTY TO SEND ME REVISED BILL STATING THE CORRECT BILL AMOUNT DUE FROM ME.

From last one months i am receiving call from different person regarding why you are making miscall but in fact i had not made any call from my mobile. Two before i talk with customer care person and tell them there is some problem in your systems because when i was not making any call to any one why my number is reflecting in there mobile but the smart customer care person tell me that ther is no problem in our system. Today i received a sms regarding that your caller tune facility is activated and Rs. 30/- is decducted from the balance but in fact i had deactived this facility by making a sms on 01/04/2010 and then after i had not made any sms or call regarding the activation of caller tune. Today again i had conversation with the smart customer care person and they tald me that from you phone you had made a call on 123 for activation of caller tune and this was shown in there records then i told them you just check your system because there is some problem in your system because after talking with the smart guy i had come to know about the 123 call facility. I requested them a lot regarding refund of Rs. 30/- and also inquired about how this is possible that when i am not making any call to any one my number is reflacting in some other persons mobile. But the smart guys tell me that it is not our systems problem so forget Rs. 30/-.

Dear Sir,

My Name is ABDUL QUADIR PARMAR and i've one vodafone postpaid number [protected] i m ussing last 3 to 4 month and i m always pay timelimt but my last bill is of rs 2642/- and vodafone charges to me 675/-rs ISD charges but i m not call any isd number so why he chages me ISD calling. and i m already give my number is all over india so pls help me...
I 've already mail sended to vodafonecare but till not resolved my problem, and right now my mobile numbers outgoing has stoped and i m facing very big problem b'coz this is my companys CUG number so pls it's humble request to you pls resolved my problem..

Right now i m helpless......

Thanks & Regards,
Abdul Quadir Meer
+91
------- Original Message ---

Sender : abdul.[protected]@partner.samsung.com

Date : Feb 04, 2011 19:39 (GMT+05:00)

Title : Billing related concern for [protected] [REF:[protected]]

Dear Sir/mam,

I need call recording data with whome were i taking and all document agains convercetion, If you will not able to provide me any data so i never pay any kind of bill payment. and i want my all facilitys which you provide normal customer.

Pls revert me otherwise i'll disconnected my 400 connetion from our compnay.

I hope you undestand my problme and no any boday given me satisfied answer.

Do the needful

Thanks & Regards,
Abdul Quadir Meer
SAMSUNG INDIA ELECTRONIC PVT, LTD
| +91 [protected] |
| +91 [protected] |
| Email :- abdul.[protected]@partner.samsung.com |
| No any Question ????? |



------- Original Message -------

Sender : Vodafone Care<vodafonecare.[protected]@vodafone.com>

Date : Feb 04, 2011 19:16 (GMT+05:00)

Title : Billing related concern for [protected] [REF:[protected]]




Dear Customer,

Thank you for your email dated 24/01/11 about Billing related concern for your Vodafone Mobile Number [protected].

We would like to inform you that we have checked the concern and found that ISD call has been initiated on [protected] from your number. Hence, ISD call charges of Rs. 675/- levied in your invoice dated 22/01/11 are correct as per the usage and we will not be able to process any adjustment towards the same. Be assured, we charge you only when you initiate any chargeable transaction from your number.

In case you need further assistance for any concerns, please do call or email us. We'll do our best to help you.

Happy to help,

Moina Shaikh
Vodafone Care

Contact numbers:
For any queries call 111 or +91-[protected].
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

---- Original Message ----
From: abdul.[protected]@partner.samsung.com
Sent: 24-Jan-2011 13:13:19
To: vodafonecare.[protected]@vodafone.com
Cc: airtel.[protected]@gmail.com
Subject: Wrong Billing for This number [protected]



Dear Mam/Sir,

?

?

My name is Abdul Quadir Meer my number is [protected] for your company right now my billing amount?of rs 2675.45/-,

?

I?agree for all useg charges?but? i m not dailing any ISD number b'coz my all family member and my friends is staying in only Gujarat one any one out of country and

?

Sombody is is out of state so your company is doing wrong billing in

?

Account this is very lessi process for your company. if your are resolved my ISD problme then after i'll make payment otherwise i can't make payment. If you?remamber so

?

we've having 400 connetion of your company.

?

I'll wait your reply Pls reolve my complain ASAP.













SAMSUNG INDIA ELECTRONIC PVT, LTD

| +91 [protected] |

| Email :- abdul.[protected]@partner.samsung.com |

| No any Question ????? |

Vodafone — wrong charges apply for caller tune

i am a vodafone consumer.today they charge Rs 45 on my number for activation of caller tune.and i not activate any caller tune.i just call a aircel number and even the call not picked than also they charged amount for subscribing and slection of caller tune.please take legal steps and refund my amount.i also want compemnsation for this misguiding.

phone number: [protected]
varsha garg

Dear Sir,

I have Vodafone connection ([protected]; Plan 199) for about 5 years. As I am moving to a new state, I asked them to change my plan to advance rental plan ( Plan 449). Before they could charge for advance rental they have charged me the CLIP charges on my account without asking me and they are replying late to me through mails and the next billing cycle is about to begun and I would be charged late fee. I asked Vodafone to deactivate CLIP charges, credit the amount charged, and also not charge me with late fine as they had delayed in replying.

i have two vodafone prepaid nos.[protected] and [protected] i have been charged Rs.30 missed call alert charges on both numbers but i have not requested for same.So i want refund of my paid amount.

vodafone is so helpful they has refunded 60 rupees to me.But Great of Vodafone is they have charged 45 rupees on my both numbers for hello tune charges without my consent.They provide me vodafone hello tune on my both numbers and charged from me 45 rupees on both numbers.I am very thankful to Vodafone.

i have given three complaints to vodafone for wrong charges charged from my nos,[protected] and [protected] and their complaint registration no is[protected],[protected] and[protected] but they have refused to refund the charges wrongly charged from my account as i have not requested to active caller tone and masti pack on my both numbers and the mobile numbers of nodal officer and appellent authority are not working and even am not able to talk at their customer care at 111 as there is no option to talk a customer care officer.thie company is habtual to charge any amount without customer consent.should i go to consumer court for harrasment given to me?

Dear sir,

I am sudarshan and am using vodfone service of internet pack Rs.95 per month, 4 days before expiry of this offer i will get a renewal message containing of your offer is going to continue if you want cancel this service reply to this number.(Example:my offer expiry as on August 22, On August 18 i will get the sms , if i cannot send any reply for cancel the offer it should be automatically renewed by the sevice provider,if sufficient balance was available).But in my case it was not happend and i used the internet in normal offer on August 23 and i loss my Rs.304.After this on same day i spoke with customer care executive, he told me that the wrong charges against my problem should be refundable within 24 hours by giving a referance number[protected],but i am not get the money after 48 hours also.So am again called customer care executive they are saying that the charges are wright so,it should be not refundable.So kindly do the needful for my problem as soon as possible.
Thanking you Sir.
With Regards,
Ganji Sudarshan.

Vodafone Essar — wrong charges

my mobile no is [protected]

in this month two time i have charge for GPRS

i have lost almost 350-400 rs behind GPRS when ever i am sending mail for complain they are just giving apology call.

can you please help

sir i already many complaints for my other no.[protected] on vodafone customer care.today 21/3 i suffer from b.p. due to ur company wrong bill received.i convert from prepaid to postpaid.executive on behalf of vodafone is say me that u get free data plan of 2 gb, v2v 1 free no, 300 sms &amp; 9000sec(3000-v2v, 6000-all other) talktime free 2 all over india &amp; all prepaid balance will be transfer.also i didnt get 1st bill.i got directly 2nd bill.i complain that im nt recd bill that time ur executive say that im sending u but yet 3 bill recd neither 1st bill i recd or mail.21/3 i got 1st bill i shocked he charged me for net bill in 1st bill.if i get this bill early i will not charged for 2nd bill &amp; 3 3d bill.also i never asign for increase limit &amp; itemised bill.total 3 bill wrongly charges of net by ur company is 2407.10+100 late payment fees+75 Itemised Bill.he is only giving me my prepaid balance when i ask about first bill nt recd then he gave me answer u have to complain earlier i already did it but they never take action

Recently Vodafone has charged Rs 30 in my vodafone bill for downloading MOBILART_VALUEPACK-30.and Rs 49 for dwap_wal_0049_ppu_fut00130. But I have never downloaded such value pack from from their site or any other site. I strongly protest against such forceful charges by the company. I demand that vodafone must remove such charges from my bill. Please STOP such illegal charges without consent of consumer. My vodafone no [protected]. I want to get back the balance.

Respected sir,
I had a corporate connection with plan of Rs. 375 and my number is [protected]. I have not subscribed for any value added service still I got a message for activation of 2 VAS services- one is Glamour zone pack that was activated on 1/June and for which they charged Rs.90 while the other is ZEEDITTO that was activated on 22/June and charges for which is Rs.35.

Apart from this I got my bill for 27/05/2015 to 04/06/2015.The bill amt is Rs.212.92. My sim was activated on 27/05/2015 and my plan is of Rs.375 the how can you send the bill of such amount for 9 days.

I request you to look into the matter and kindly refund my amount for wrong charges of VAS services as I had never subscribed for any such service.

Thankyou and Regards
Jahnavi Dubey
Knowledge Consultant Specialist
Mphasis
[protected]

Vodafone — non activation of sim card

i had got my blocked sim replaced on saturday after submitting all the required documents at vodafone customer care centre at punjabi bagh,with the assurance that it would get updated in 2-4 hrs .but till date even after calling the customer care a no of times my sim is still blocked and the customer care executives now want me to come again and get a new sim issued(which takes around 2-3 hrs ,at there centre due to non availability and incooperation of the staff)
i have even sent a mail to there nodal centres of which i have not yet received any reply .even there phone calls are not getting picked up.
can i know how is this company so happy in frustating customers and who will pay for the loss of my time and money due to there fault (they say it is a technical fault ,which they do not tell to their customers)

regards
sandhya
[protected]

Vodafone — REGARDING NON AVAILABILITY OF SIM

I am Shiv Kumar Grover. i have vodafone no. since last 3 year [protected]. it become crash in last 2 day and when i went to vodafone store .........they showed dont availability of stock . and now they are saying that i have to wait for 3-4 days........they are saying me to convert prepaid to postpaid......which i dont want to do.........please try to solve my problem

تحويل خط موبنيل [protected] الي خط فودافون

تحويل من موبينيل الى فودافون
[protected]

hai sir
i want the my outgoing and incoming call records of last 2 month of my vodafone number [protected]
pls sent me my email adress
Email: [protected]@gmail.com
Thankyou