Vodafone India Complaints & Reviews

As my friend Mr. Zahid is in trouble, mentally upset due to non working his cellphone because of huge negative balance of (-) Rs.2738 approx. On behalf of him, I have to inform you again that he recharged Rs.26/- for internet use and also he had previous balance of Rs.48, he started downloading on 17th March 2011 night but in the morning he found negative balance of Rs.2738 approx. He has prepaid number then how it comes in huge negative balance. He talked to your customer care and personally went there for clarify but nobody heard to help. Even they people suggested him to broken this sim and take another because this sim’s market value is about Rs.30,000/- due to 786 number in the end. I am sure some people of your company harassing him due to unnecessary shown negative balance. He does not want to broken this sim. Please help him to give his sim card same number. (This message was written to vodafone on 1st April 2011 with Ref:[protected]

dear sir,
prem p pankaj here having vodafone prepaid no.[protected]. i am completely frustrated from vodafone service. it does not suite with the reputation of world class company.
In the month of june rs.30 deducted from my account without my knowledge, when I asked from customer support they said job search service has been activated on your number and the amount will not be return in any case.then I requested to stop the service but again in july rs 30 deducted, again I called customer care on 111 then the agent said it was our fault and the deducted amount will be credited to your account.
Still I am waiting for that amount. Now again on 17.08.2011 rs 30 has been deducted in favour of job search but when I called customer care mr.pappu said me you have activated job search by USSD code but I have not activated this service .i requested to connect me to senior officer but the line disconnected. It happened every time means they never transfer my call to their senior. I have spend more than rs 10 to call customer service regarding job search deactivation. Who will pay this amount to me.
Finally I have decided to quit my Vodafone prepaid no.[protected] because now Vodafone is using monopoly. You can check all the call details on my Vodafone prepain no. [protected].
I am a mariner getting nice salary and I do not have any need any job search service.
It is my humble request please do not torture your customer.
Thanks and regards
Prem p pankaj

I AM SULOCHANA KANODIA. MY MOBILE NO. IS [protected]. FROM LAST ONE MONTH I AM FACING PROBLEMS OF CALL ENDED IN VODAFONE IN MY OFFICE.

WHENEVER I USED TO MAKE CALLS IT SHOWS CONNECTING AND THEN SHOWS CALL ENDED BEFORE ANYONE PICKS UP. SAME IN CASE OF INCOMING.
I HAVE LODGED COMPLAINTS THREE TIMES IN CUSTOMER CARE BUT STILL THE PROBLEM PERSISTS DESPITE ASSURANCE BY EXECUTIVE.
I HAVE INSERTED SIM IN OTHER MOBILE TOO BUT STILL SAME PROBLEM TILL THERE.

I ASKED VODAFONE STORE IN BIRHANA ROAD KANPUR TO VISIT MY OFFICE AND SEE BUT THEY BLANTLY REFUSED.

IF I WILL HAVE THIS PROBLEM CONSISTENTLY MY BUSINESS IS SUFFERING DUE TO THIS.

PLEASE HELP ELSE I WOULD HAVE NO OPTION THAN TO SWITCH TO ANOTHER MOBILE PROVIDER.

REGARDS

SULOCHANA KANODIA

I wanted to get an add on postpaid number on my current postpaid number that i have with Vodafone. I contacted them on 12th Aug and they sent their Agent home with the SIM card and collected all the necessary documents from me. I was informed that my SIM will be activated in 3 days at the max.

Since then i am trying to reach Vodafone customer care and there is no response. They have manipulated their IVR in such a way that even if the caller will press the key to gt connected to customer care agent, he will be routed to initial IVR again. Hence we are unable to gt through ay customer care agent to get our queries resolved or atleast heard.

I tried their Nodal Office & Appellate Authority numbers too, but no one answered. My call was on hold for more than 20 mins.

I have no clue how would i get my new SIM activated. I needed it urgently and they are delaying it. On the top if it we have no news as to are they facing a technical problem or whatver. All the odafone customers are left stranded and they have no option but to go to a nearest vodafone store.

Unfortunately i dont have time for that and i needed this to be done on phone only. Which i'm sure wont be possible for next 10-15 days now.
I gues they are closing the company....Internationaly Vodafone is such a renowned name, but in India they do get struck with the Indainism. What a shame for you Vodafone guys. even your higher authorities dont take the responsibility to keep their valued customers informed. This is a height of taking people for grated who make their business.

This is Lohitendu Patra having mobile no:[protected].
Now I am holding the Accenture corporate plan (VG-KN-MV-ACC-195) having pulse rate 0.1p/s. But my June month bill got generated at the pulse rate of 1p/s.
Due to this, I went to Vodafone head office at Varun towers on 8th July and filed this complaint to the person Syed.
As he told me that he sent a mail to the concern person and I will get a call regarding this.
But yet I have to receive any call from your end.
Instead of this, they have barred my outgoing call.
I have a repeated mail thread communications with Vodafone care, but did not get any proper answer.
Always I got the same answer which I think a standard for all the questions.

Please do the needful and if necessary, contact me on the below mobile number as I am not using the above number since the outgoing got barred.

Thanks & Regards
Lohitendu Patra
91-[protected]

MY MOBILE NO IS [protected]. I TAKEN THIS NO FROM VVC COMMUNICATION (VODAFONE DEALER) BEGUMPET ON 12-MARCH-2010, I BOUGHT FANCY NO AFTER PAYING 2500 RUPEES, THE PERSON TOLD YOU CAN MAKE MIGRATION FROM POST PAID TO PREPAID AFTER 3 MONTH, BUT THE COMMITMENT WAS WRONG, I HAD GIVEN THE COMPLAINTS MORE THEN 30 TIMES FOR MIGRATION, FOR PORTABILITY AND FOR CANCELLATION, BUT NO ACTION HAS BEEN TAKEN. I M PAYING THE RENTAL, I SUBMITTED MY DOCUMENT MORE THEN 24 TIMES TO VODAFONE OUTLET.

KINDLY TAKE THE ACTION

Inspite of repeating complain to Vodafone - There is no action to control the pasky tele marketing calls.I have already enroll DND & send written complaints to Vodafone customer care & also marked CC to TRAI- But till the date - No action & while the calls numbers has incresed now.

I would like to inform you one more details of deviation of DND Norms. This is really disturbing in our busy profasional life.

Most common question to Vodafone : - WHY OUR DATABASE IS SHARED WITH BPO - TELEMARKETING AGANCIES?



Worst thing is most of the Telemarketing calls are coming from some of the Best Banks of India like HDFC bank & SBI Bank & that to repetitive on every 5 -6 days.
This is third call from HDFC Bank – credit card by changing the different land line nos.

All details are already sent to you for action in past also. Few examples are mentioned below.

S.no Telemarketing No Reason Day
1 [protected] Credit card – HDFC bank 10 – 08 - 11
2 +[protected]
[protected]
[protected]
[protected]
[protected] Credit card 09 – 08 - 11


[protected]

3 Credit card 08 – 08 - 11

I cancelled my postpaid number [protected] on 3rd of June 2011 with great difficulty after consulting local vodafone store in daman & customer care on helpline provided. Simcard was submitted by me on date to the local store assistant who scratched it in front of me and said the connection is cancelled.
IN july first week i received a Ebill with minimum amount, I further took to the local store notice & customer care and again after series of communication somehow managed to get confirmation that the number is cancelled and the bill amount will not be chargeable.

IN august first week same issue, I got a Ebill with minimum usage charges and pending payment (july bill) details though this time the minimum charges are different then the actual. Local store & the customer care are not so helpful to me in this regards. Hope someone will turn for my help.

Facing this problem, I would also like to surrender my two more postpaid vodafone number soon in this month to avoid such scrap service provider.

Regards,
Amitkumar Tandel
+91-[protected]

hello sir
i lost my mobile [protected] at 18 july 2011 then for taking new sim of my same number i did FIR and submitted it and my legal Id document with this FIR in Vodafone Ministore but after 2 day this new sim stop stop working and all services of this number has been stop.
i have submitted my id document 4 times after that at vodafone ministore but till today my number is not start up
and they even don't return my id and photo and asked for new id every time i have fear of misuse of my id
my alternative nu. is [protected] plz contact soon

Mo:[protected]

Please give me a details of this mobile number's owner. Because of this man is calling me time to time last 3 days and talking with dirty langauge. I am talking to him give me information who are you ? Where area are talking he to me ? That no any reply simply. So, please give me a full details of this mobile number's owner. Otherwise i will give f.I.R. To police station.

Thanking you.

Regarding the port out requests of my two vodafone nos. [protected] and one more , starting from 15th July 2011 I have sent many mails , visited four times to vodafone store and also requested multiple times to customer care executives but still I hangs out with my port out request.

As per my verbal communication with Mrs. Bhakti and Ms. Nisha from Vodafone Store#2 manpada Thane and Mrs. Versha from retention department Andheri all the restriction regarding port out have been removed for my vodafone nos and no further port out request would be rejected , however My port out requests are being rejected one after another and vodafone people could not give me any reason for this , they just redirecting me to differenet people , sometime telling me to speak to nodal officer and sometime other. In worst I written the mail to their nodal officer also but it has not been responded yet .

I am really fed up with vodafone and want to take legal action against it , please suggest.

sir, i am having vodafone mobile connections since five years and i have paid every bill in time for the month of july 2011 ihave paid my payment for my no.[protected]-Rs.1001.00,[protected]-Rs300.00,[protected]-Rs355.00. on 18.07.2011 but the cheaque bounced because by mistake the bank's branch stamp was not on the cheaque so after confirming about the branch name vodafone collecting agency again presented the cheaque and it was cleared on 28.07.2011 from my account the cheaque no was 147648 dt.15.07.2011.for Rs.1656.00. my outgoing calls are barred on other networks and i am being harrased from 20 days.i gave the bank statement and zerox copy of the cheaque to the collection agency on 08.08.2011 but my payment was not updated again i gave the same documents to vodafone store ( ms.nidhi batra on 12.08.2011 ) but the payment is not updated till date.in this regard i talked to r.o.office of patiala but of no use and now i am getting messages to pay the total amount.so i request you to look into the matter & do the needful.

This is K.Praveen, Mobile Numbers: [protected] and [protected](CUG PACK).
The above mentioned phone numbers are post paid connections under CUG pack registered
under my name. I have bought them under the CORPORATE GROUP PLAN. i request u to recheck my bills because fraud bill has been generated . My calls also have been barred.I kindly request u to review my bill and allow me to make calls

This is my second complaint for the same reason (earlier being on March 27,2011).

This is a regular ordeal for me now every month since it started in March. Every month, when am nearing my GPRS (95 rs.) validity date, Vodafone starts deducting my balance owing to internet services usage (even with validity and data amount in balance). I call them and they apologize and return me back my money. This month again I faced the same problem and called them but instead of returning me back my due money (INR 106), they have filed a refund of INR 88 only. This is because my balance turned more negative while I was informing them of this problem, so they only noted initial negative balance. When I called them again to report the actual deduction, the customer executive tried to fool me by giving the reason of more deduction as my call charge to customer care executive (4 minutes of talk and 18 rs of charge) and shut down the phone without listening to me further when i wanted to point out the same thing to him.

Now my question is:
1. Why does Vodafone do this every month to me when I am a regular GPRS user ?
2. Why do they make false promises every time of not repeating the problem but committing it again?

A point for the authorities, "Just because a customer is a single person, doesn't means the inconvenience to him can be adjusted just by replacing him back the money".Return me the money and let me switch to other service provider. Thanks

This is Harsha. I have a problem when i call Vodafone to Vodafone. From 10 th of this month tariff has changed to voda to voda 30 paise. why I don't know. Before that tariff is Voda to voda 20 paise, to other gsm 40 paise. When i was spoken with Vodafone Executive officer( Srinath .M) He said to recharge 41 Rupee, To Reactivate your existing plan. I recharged with 41 rupee. again deducting 30 paise to Vodafone. Again i spoke with another executive he said from 11th it will be same. But Its not happening. I called many time to 198,[protected], 111. did not get solution because, when i call i listen only we are not able to connect, from three days. I am facing Many problem from Vodafone customer care.(Karnataka Circle).

Yours,
Harsha HS MY MOBILE NUMBER IS : [protected]

I have been using Post-Paid Mobile SIM service of 'VODAFONE' since 23/03/2011 by paying a refundable deposit of Rs. 500/-. The post paid service is satisfactory. Recently i.e. on 08/08/2011 I approached Mr. D.Srinivas, the Vodafone Executive at Dr. A.S.Rao Nagar in Your Vodafone Center at about 07:30 P.M. for activation of 3G service for my iPhone, Model No.A1303. He noted down my Vodafone No. i.e.[protected] and informed me that the service would be activated by next day morning. Next day I checked up, but the 3G services were not activated. So again I went to the Center on 10/08/2011 around 03:00 P.M., when Mr. Srinivas was not available. I asked the other gentleman at the 2nd. counter who told me that he had gone out side and was expected shortly. After I waited for 30 Mts. Mr. Srinivas came and went inside unnoticed of my problem. Hence I decided to cancel the cellular cervices of Vodafone in toto and asked the gentleman at the counter to give me a cancellation form. He gave me and asked me to produce a copy of my photo ID to attach the cancellation form. I filled up and tendered the same along with my photo ID. Meanwhile Mr. Srinivas came to me and prevailed on me that he had actually activated the 3G, but he didn't know why they are not featured on my iPhone. He checked up my mobile for another 30 Mts. and told me that the present SIM is not able to support the said service and it had to be replaced with a micro SIM. He gave me another SIM asking me to insert after 2 Hrs. by charging Rs.100/-. I went home and tried to replace the new SIM, but it is of a misfit. I am now neither getting the 3G services nor the new SIM is useful for my mobile calling. In addition they told me that monthly Rs. 650/- extra charges would be levied for the 3G is activated on my phone, which can not be cancelled. This is the quality of service the Vodafone mobile services are providing to their customers. please intervene and do suitable justice to me.
Thanking you, sirs.

Yours faithfully,
( S. Rajsekhar ) Retd. Railway Official
H.No. 30-268/81/101, Sailaja Arcade,
Santhoshimanagar Colny, Old Safilguda,
Neredmet, Secunderabad-500056

Hi Team,

10/08/2011, I have recharged Rs 222.000 through Axis Bank- Net banking. But i didn't get that amount in my mobile. The Transaction Particulars shows, ICONN/31375991/100811/BILLDESK(Vodafone). Again on 11/08/2011, I tried to recharge with 222.00 through Corporation Bank- Net banking and I lost the money. The transaction details is: CN[protected] VodafonerecharMerchant Name: India Ideas OTC: MCRP[protected]. My mobile number is +91-[protected] . I lost the total Amount of Rs 444.00

Please check it and do the needful.
My mail id is : [protected]@yahoo.co.in
: [protected]@gmail.com
My Atrnt No: [protected]

I activated the 3g 99 (which according to their website gives me 200 MB) plan on my plan @ August 9 around 2:57 pm by sending ACT MI 100 to 144.
I got a reply your plan will be activated in 2 hours.

So, I started using 3G from around 7 PM at the same day after consulting their customer who said it you can start using 3G after 1 hour. Then next day at around 3 PM I checked my balance and it was -810 from +34 and still when I type *141*9# I see you have 373 MB left in your account (*141*9# is used for checking Data balance).

Now when I called up their customer care they gave me this complaint number [protected] and told me it will be resolved in 24 hours.

I also tweeted to Vodafone India tweeter account and see what they have replied that I have used my 100 MB data usage : (Please check attached image)


100 MB Vodafone are you out of your mind or you are giving false information on your website.
(Please check attached image)

OK So according to Vodafone tweet I have used my 100 MB data usage and used 80 MB extra (as 8 x 10 = 800 which I have been billed) i.e. 180 but in reality I should have 20 MB left ( 200 - 180 = 20 MB).

Still when I dial *141*9# I see I have 373 MB left.

Now Vodafone is tweeting that I have been billed correctly and I cannot call customer care from my phone
to know the status of my complaint.

I have been getting calls from a number starting with +9234 about winning a lottery of Rs.25lacs
i picked up the call today and talked to the person for the first time
but now by searching on the internet,i find out that i should have immediately disconnected the call
the call was on for a duration of 1min 21 sec
am i in trouble?
thanks
Garvit

last week i bought a usb stick of vodafone for the faster internet in 3g connection, i was keep on trying to connect it and asking to the customer care but in customer they are really irritating, first call took by prepaid handler he said to transfer to the postpaid department, i was online and finally nobdy took the response and cut the call, even i went directly to the vodafone store they made me so much of frustration asked me to wait, wait and wait, their first word is your problem solved and happy to help you, but it never happen