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Vodafone India Complaints & Reviews

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V
vikashshahi
from Noida, Uttar Pradesh
Jul 4, 2011
Resolved
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Resolved

Address: South Delhi, Delhi

Hi,

As my vodafone postpaid number [protected] has been barred for outgoing calls since 30th june midnight. In this regard many times i had conversations with vodafone customer care executives and also with vodafone customer retention team executives. Also after getting no response i visited vodafone store sector 18 , noida on 2nd june.
now let me explain the communication procedure...

1. i had conversation with you customercare executive named Sahil. he has taken my complain at 1st july morning around 8 and he told me that he has processed the request and my numbers outgoing call will start within 4 hours. (Wrong Commitment).

2. After wating 4- 5 hours again i called vodafone customer care and then i told them if they cannt open my number please change my number from postpaid to prepaid. then i had conversation with Vijay Sharma. He again told me that my number will start working within 4 hours, he told me that he has forworded a mail for mycredit limit inhancement too...(Wrong commitment)

3. Again after waitng 4-5 hours i called to customer care , and talked with another executive of retention team, Simranjeet.. again he didn't helped me in migration my number postpaid to prepaid.. but he told me that please use postpaid as its benificial. he again given commitment to start my number in within 4 hours(Wrong Commitment).

4. After these all frustration i went vodafone store, sector -18 noida. got my number after 2 hours waiting in queue. Again i got the same type of commitment that, we are working on that issue and u ll get your your number started within 4 hours. She also shown me the mail what she has forworded in my behalf. i was totally convinced that it will get start today. But what a surprise number not started yet today.(wrong commitment)

REQUEST NUMBER IS[protected]

ISSUE- unbilled amount over the credit limit...due to data usage even i have taken the vodafone mobile connect pack 2 gb at 98.

Current unbilled amount is rs 3141 and into this call usage would be max around 500.


please look into this issue. as i m in big problem. not able to do any calls. if not possible then tell me other way.


My customer care is also barred..not able to contact any executive.



--


Regards,
Vikash Kumar Shahi
Mob : [protected]
Aug 13, 2020
Complaint marked as Resolved 
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    A
    anubrata,dutta
    from Kolkata, West Bengal
    Jul 3, 2011
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    Address: South 24 Parganas, West Bengal

    This to inform you that i am your pioneer customer of Vodafone but in last month May 2011 i was harassed and embarrassed like anything where all my experiences with the company will be memorable in my life.



    In the month of may i was given a Vmc of rs 98 rental where 2Gb is totally free in a month but this was actually a trap to the customer. I received a mail from the co stating that your vodafone moblile connect is being activated on 6-5-2011 and written that call for customer care . So i called up customer on 6th and got the setting but i was not a vmc it was a vodafone live and bill was charged by the co. From customer"s end customer knows that Gprs is free whether vmc or vodafone live is being used and there was never complete explanation was given that other than Vmc is not free .


    I was being charged of rs 1300 for the usage in the bill unnecessarily where vmc is free that was not enough when i received the bill of May *( bill no [protected] , Bill period[protected] to[protected] ,

    I saw that vodafone has charged me the gprs so i logged a compliant on 29th May in 198 and spoke to Ramanjeet Singh Inquiry no-[protected] where he informed me that some-one callback on 1st but unfortunate no 1 bother to call back me then again 3rd June again spoke to Debashish inquiry no[protected] said that by 4th you will received a call from Relationship manager Shruti Ajmera where again no one call me up . After this incident again called i called up on 16th June spoke to Shurela inquiry no- [protected] that i will received a call from Relationship manager Shruti Ajmera and by the god grace Shruti Ajmera called me up on 18th where i came to know that my charges are not reversed . That was not enough i was insulted by Shruti Ajmera and according to her i have deliberately used it.


    i hope my request will bring fruitful results and I am a vodafone customer for the past 4 years now and have been holding multiple numbers for all my family members will withdraw if my request is not granted . I already compliant to Trai and consumer compliant forum regarding my harassment.


    Rgds

    Anubrata Dutta

    [protected]
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      C
      Chetan Rao
      Jul 1, 2011
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      Address: Bangalore, Karnataka

      My number is [protected] and I'm a subscriber of Vodafone Karnataka. I am receiving unwanted SMS from 12320 regarding 'Kids Joke Pack'. I NEVER activated it and am losing money everyday.

      I tried to de-activate through customer care but he says NO service is activated. De-activate it as soon as possible. If this continues, I will take severe action.

      Chetan.

      Vodafone Karnataka — Spamming outgoing call with "Document submission message "

      Dear sir,

      I bearing the number Nine eight eight six two one six one six two. I had submitted my documents to these otop ftustrating me with iutgoing 'documents submission message'. Ihad sybmitted mh documents 10 days ago. I had written emails twice o the nodal officer and customer care. No one responded for a week, Atlast, I saw an email from the nodal officer stating that message playback was deactvated. I am still hearing the irritating message. No ever calls cares. These vodafone folks are extremely unpleasnt to reply to emails, answer on phones.

      Service request number: [protected]

      Vodafone — irritating messages and calls

      Dear Sir,

      Please check this no. and tell me who is this? ([protected]) i have lot of irritating massages and calls. please let me know.

      Thanks,
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        M
        Mohan2008
        from Delhi, Delhi
        Jul 1, 2011
        Resolved
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        Resolved

        Address: Kanchipuram, Tamil Nadu

        I hereby Mohan Radhakrishnan, i had purchased the Vodafone K3570-Z USB device on 02 June 2011 night from retailer shop in Madurantakam-603306, Kancheepuram District – TamilNadu, due to official work on 3rd June 2011 morning I came to Greater Noida and here I am unable to access my internet (Very slow & unable to open the web page). I didn’t check the stick in TamilNadu location, i believed in the brand name.

        To open the Google Page, i have to wait for 10 minutes, from 3rd June to till date useless support is provided by Vodafone care and Vodafone onsite person, Showroom associate, vodafone support given the solution as "Take your SIM out from stick and reinsert the SIM in stick again to check "..

        Contact me on [protected].
        Aug 13, 2020
        Complaint marked as Resolved 

        Vodafone/Mobile Broadband — improper billing

        sir, I am kailash Chandra Behera, a vodafone customer and having a SIM no [protected] for Vodafone mobile broadband. I have taken Rs 499/- per month plan i.e unlimited plan. Surprisingly,The Bill for the period from 14 Dec 10 to 06 Jan 11(22 days) shot upto Rs.830/- and the bill for the next month ie.07 Jan 11 to 06 Feb 11 settled at Rs 1491/-.this is highly ambiguos and it is contravenes the monthly plan.I've chosen unlimited plan for a monthly rental Rs 499/- but the bill coming is unaffordable and needs to be clarified before its payment. Now i have disconnected the service. Earlier also i approached to the Local Vodafone care office,Sirsa but they were helpless to do anything on the amount of bill. I registered the same complaint through this channel but no action taken place yet.

        I request your kind intervention to resolve the isue and weird billing.
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          N
          Nandik Patel
          from Mumbai, Maharashtra
          Jul 1, 2011
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          Address: Mumbai Suburban, Maharashtra

          This is regarding the IPhone GPRS scheme offered by Vodafone Prepaid div

          On 28th a customer care executive asked me to activate iPhone scheme by sending a msg i.e. ACT IPHONE to 144 so that all the application in iphone starts working...i followed his instructions and after that 3 days later i.e. on 1st july i called up the customer care to ask whether the scheme is activated as i didn't recieve any confirmation msg and also my apps were still not workin the guy said that u now have to activate the 3G plan for Rs. 102 which i was not informed abt earlier.....and the major point is that my apps used to work under the same scheme when the card was postpaid connection......so why was i not informed abt this earlier..

          NANDIK
          [protected]
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            S
            sankar_kondaveeti
            from Mumbai, Maharashtra
            Jul 1, 2011
            Resolved
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            Address: Chennai, Tamil Nadu

            Hi,

            This is regarding “auto renewal on bonus14 offering 200MB from Vodafone”.
            I have not subscribed for anything today(Jul1st 2011). But shocked to see message from VT-Auto14 that I had received, saying like above and then 14 rs deducted from my Vodafone account after activation of Bonus14. Everything was done in one single VT-Auto14 sms.

            I don’t know why and how it was happened. Requesting you to give me the valid reason and credit back 14rs to my accnt.

            Please let me know if you need any info.


            Thanks & Regards,
            SankaR
            Infosys Technologies Ltd.
            Mobile : [protected]
            Aug 13, 2020
            Complaint marked as Resolved 
            Vodafone network is very good but in other side vodafone uses it as to more advantage and sucks out the balance like snatching from vodafone customers! Like wit the new option auto renewal they take money unfairly...and that option was been automatically updated to all vodafone sim card...as if all the customer has orded for that auto renewal option ...now the reason why is all that they wanna earn more money indirectly...please every one take this as a serious issue and carry it to a good ending...

            thanks
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              L
              loveiaf
              from Mumbai, Maharashtra
              Jun 30, 2011
              Resolved
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              Resolved

              Address: Nashik, Maharashtra

              unknowing i have dialed *567#. massage come activation of caller tune with multiple choice but i have canceled. after few minutes i have got massage your caller tune do not activate due less balance. after two days i have recharged my number and one later rs.30 deducted for caller tune. and got massage your caller tune activated.why? so please refund money and deactivate caller tune. my phone no. is [protected].
              +1 photos
              Aug 13, 2020
              Complaint marked as Resolved 

              Vodafone — Refund of money of caller tune

              sir my name is manisha i have a compliant against vodafone . on 26th of july 2010 about 7 pm vodafone activated my caller tune automatically without my permission on about 8:15 i register a compliant against it in vodafone . there was a guy named rakesh kumar who told me that ur balance will be refunded on 28th july 2010 till 7pm . but i dint get the balance . when i again call them they said that v r sorry u cant get the balance .
              sir please take action against them . they do this for me about 4th time .
              i'll be very grateful to u .
              thank you
              my phone number has been automatically activated for the caller tune and I want to get the sevice cancelled and need refund my amount asap... frustrated with this behaviour for the App and Vodafone Idea service. fraud... need refund my money
              As I recharged for topup 42 rs, I can't make incoming and outgoing calls.

              refund of caller tune charge and deactivation of caller tune - Comment #3942680 - Image #0
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                A
                ashok.jagan
                from Pune, Maharashtra
                Jun 30, 2011
                Resolved
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                Resolved

                Address: Dharmapuri, Tamil Nadu

                My mobile number [protected] ported from Idea to vodafone at[protected], but there no call from network or guidance regarding how much to recharge first and they said to give welcome offer after porting but they dint give any such offers, after two days one message came from network to recharge my no for 23 rs but my number cant be recharged for 23, it said that it is invalid amount, even after complaining to 198 for several times there is know responce, I was frustrated very much, Is there any way to cancel my porting and go back to my own network now, Please give me details.
                Aug 13, 2020
                Complaint marked as Resolved 
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                  L
                  latha.18989
                  from Mumbai, Maharashtra
                  Jun 30, 2011
                  Resolved
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                  Resolved

                  Address: Nagaur, Rajasthan

                  dear sir / mam
                  pls let me know the name of the person who owns the number and the current exact address of that no.
                  the no.s are
                  [protected] , [protected]
                  its kind request ..
                  pls do the needful and reply me on
                  latha.[protected]@gmail.com
                  waitng for ur reply
                  regards
                  latha
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  dear sir / mam
                  pls let me know the name of the person who owns the number and the current exact address of that no.
                  the no.[protected].
                  its kind request ..
                  dear sir / mam
                  pls let me know the name of the person who owns the number and the current exact address of that no.
                  the no.[protected]
                  its kind request ..
                  dear sir / mam
                  pls let me know the name of the person who owns the number and the current exact address of that no.
                  the no.[protected]
                  its kind request ..
                  dear sir/mam
                  pls let me know the name of the person who owns the number and the current exact address of that no.
                  the no.[protected]
                  its kind request...
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                    J
                    joshuasambyal
                    from Bengaluru, Karnataka
                    Jun 30, 2011
                    Resolved
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                    Resolved

                    Address: Raigad, Maharashtra

                    Ref.: Post-Paid Mobile Number [protected] in the Name of Joshua John Sambyal, B-302, Shubhangan Complex, Plot No. 25A, Sector 7, Kamothe Above SBI, Navi Mumbai 410209.
                    Subject: Applied for Mobile Number Portability, but number not released by Vodafone.
                    I applied for Mobile Number Portability on 6th May 2011. I went and registered with MTNL for Trump Pre-paid connection on 9th May 2011. But Vodafone company has not released my number so far.
                    On 8th June 2011, I received a call from MTNL saying that there was some problem with the Unique Porting Code and that they need a new Porting Code. So on 8th June 2011 I got a new Unique Porting Code and gave to MTNL.
                    22 days have passed since this also and my nuber has not yet been released by Vodafone.
                    I have their Bill dated 18.5.011 for the period 18.4.11 to 17.5.2011.
                    I have not used this number after 18th May 2011.
                    Please have my number released from Vodafone. They should have released my number a few days after 6th May 2011. I also should be compensated for giving me tension by not releasing my number.
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      S
                      soura88
                      from Pune, Maharashtra
                      Jun 30, 2011
                      Resolved
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                      Resolved

                      Address: Kolhapur, Maharashtra

                      I am using Vodafone's 2GB internet plan since[protected] on [protected]. I was surfing internet on my handset on[protected] at night. Suddenly at 1:24am I received SMS From Vodafone "VL95 has been deactivated successfull on your Vodafone prepaid." I checked my account balance, it was deducting as per my net usages. But internet balance (by dialing *141*9#) is stil showing 1043.02MB left and valid till 8 july.
                      I tried to call to customer care since i received that sms, but customer care not responded. My call is not going to customer care executive after pressing 9. i tried from my airtel number to call to customer care for the same. But there also same thing happened, and only my balance deducted.
                      I tried many times to 111, 198 from my vodafone number ([protected]) and on [protected] from my airtel number, but Failed.....
                      I am requesting here to vodafone "BE HAPPY TO HELP".
                      And respond me related to my 2GB internet pack of 95 urgently, it's validity till 8th july.
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        Y
                        Yash Loharuka
                        from Kolkata, West Bengal
                        Jun 29, 2011
                        Resolved
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                        Resolved

                        Address: West Bengal

                        Dear Sir/Madam,
                        This is to bring to your kind notice that the Vodafone Company has deducted an amount of Rs. 40 from my account without any reason, whatsoever.. My free SMS Pack has also been de-activated without any reason. I am facing a lot of difficulty. It will be kind of you to look into the matter as fast as possible. The SIM is in the name of Pramod Kumar Loharuka, M no: [protected]

                        Thanking You,
                        Pramod Kumar Loharuka
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          A
                          arun2006th
                          from Gurgaon, Haryana
                          Jun 29, 2011
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                          Address: Kerala

                          If you have over 12 Crore mobile phone customers and imagine if the company steal 3 or 4 rupees from your account, we will not notice. But total amount they will be getting is 12.5 crore x 4 rupees=50 crore rupees.
                          This is the new white collared stealing done by Vodafone, the British company. In the past British came to India and stole all our money and wealth and they gave us freedom with nothing to spare. But after 50 years when we started regaining our money they are sending modern thieves to steal our money again, this time in the form of mobile companies like Vodafone.
                          I have lost 13 rupees from my account today and when I called the customer care they told me that my account was having -10 rupees balance, but when I checked today morning I had only -4.45 rupees.
                          I thought it was my mistake but when I asked where the 3 rupees is gone they simply said that it is the charge of seeing their ads, I didn't understand and the agent clarified me, he said, did u saw ads in the cell info portion, then we will automatically send SMS and and you have lost the money.

                          What is this? stealing no other words right, and when I asked them to connect to the supervisor they simply disconnected the call. No: [protected], pretty decent customer service.

                          Stay away from Vodafone, stay away from the British.
                          Hi now everybody out there have got an about their arrogant customer care and attitude, it is the first time I am getting no response after posting a complaint here.

                          Their silence proves that what I said is correct.

                          Even the TATA DOCOMO infamous for their customer care responded when I posted a complaint here.

                          Pity u Vodafone, I think their agents need some serious personality development and customer interaction training.
                          They may so shy to interact.
                          But I didn't got a penny yet.
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                            S
                            sanju01
                            from Delhi, Delhi
                            Jun 29, 2011
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            Dear sir / madam

                            I sanjai kumar pandey get two vodafone corporate connection
                            ([protected],[protected])& as per tariff plan rent.- rs.99 per month, free
                            M2M 250 call per month, 300 msgs.per month and call charges all local 30
                            paisa per minut, std 75 paisa per minut , but i am clear to vodafone care
                            (111) his is told me as per your tariff plan you get only 100 free sms per month.
                            So i request you pls check the all detail re generate my bill detected sms charge and active free 300 sms per month in my vodafone account.
                            Sir For your information vodafone tariff attached here, pls find the attachment and do the needfull.

                            Thanks & Regard
                            Sanjay Pandey
                            [protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            199 talk plan — SMS Charges on special numbers

                            D/Customer care service,
                            42 Nos Special No. SMS Charges (Rs.126.000 have been charged extra in our Dec'08 bill.
                            It was happened for your fault, I have not done any SMS and have no interest for this.
                            I have also talked with two customer care representatives on Sundat, the 4th January, 2009 regarding this.
                            Please correct my bill immediately and confirm for which I have decided not to use this connection after 14th January, 2009 and also will not pay Rs. 422.65.

                            Please confirm per return.

                            P. BISWAS
                            4/39 JATINDAS NAGAR, BELGHARIA
                            KOLKATA-700056
                            (M) [protected]
                            E-mail: [protected]@rediffmail.com
                            [protected]@yahoo.co.in

                            Vodafone — tariff plan issu

                            Dear sir / madam
                            I sanjai kumar pandey get two vodafone corporate connection
                            ([protected],[protected])& as per tariff plan rent.- rs.99 per month, free
                            M2M 250 call per month, 300 msgs.per month and call charges all local 30
                            paisa per minut, std 75 paisa per minut , but this tariff is not active on till date.

                            So i request you pls check the all detail re generate my bill detected sms
                            charge and active same plan in my vodafone account.

                            Regards
                            Sanjai pandey
                            [protected]
                            Dear sir / madam
                            This is my fallowup mail for jan. 2011 to till date.
                            pls cheak this mail and find the attachment.





                            CorporateCare <Corporatecare.[protected]@vodafone.com>
                            18-Jun-2011 03:59 AM Please respond to
                            <Corporatecare.[protected]@vodafone.com>


                            To <[protected]@metlife.com>
                            cc
                            Subject Services on Vodafone mobile number [protected] [REF:[protected]]








                            Dear Mr. Pandey,

                            Thank you for writing to Vodafone regarding the services on Vodafone mobile number [protected].

                            We would like to inform you that as per our records, NC_DL_MV_Ent99Special Plan is already activated on your Vodafone account as per the revised deal with your organization.

                            Assuring you with best of our services and we value your association with us.

                            Happy to help
                            Gaurav Chaudhary
                            Vodafone Care

                            Contact numbers
                            Vodafone Care : 111 or +91- [protected]
                            Fax number : +91- [protected]/[protected]
                            E-mail :corporatecare.[protected]@vodafone.com
                            Website :www.vodafone.in

                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 17-Jun-2011 11:17:06
                            To: Corporatecare.[protected]@vodafone.com
                            Cc: [protected]@rediffmail.com
                            Subject: Re: Tariff plan change on your Vodafone mobile number [protected]

                            Dear sir / madam
                            Why below mention plan not active in my vodafone
                            account, Pls active "ASAP".
                            In case you are not going to active below mention tariff plan next two
                            working day I will forward this mail to "TRAI".

                            ( Rent.- Rs.99 per month, free M2M 250 call per month, 300 msgs.per month
                            and call charges all local 30 paisa per minut, std 75 paisa per minut ),

                            So pls active same plan.
                            Regards
                            Sanjai Pandey
                            [protected] / [protected]




                            Sanjai K Pandey/Int/MetLife/US
                            09-Jun-2011 01:14 PM

                            To
                            <Corporatecare.[protected]@vodafone.com>
                            cc

                            Subject
                            Re: Tariff plan change on your Vodafone mobile number [protected]
                            [REF:[protected]]





                            Reminder - 1





                            Sanjai K Pandey/Int/MetLife/US
                            02-Jun-2011 09:42 AM

                            To
                            <Corporatecare.[protected]@vodafone.com>
                            cc

                            Subject
                            Re: Tariff plan change on your Vodafone mobile number [protected]
                            [REF:[protected]]





                            Dear sir /madam
                            tariff plan name ( NC_DL_MVEnt 99 sepecial ).



                            Sanjai pandey





                            CorporateCare <Corporatecare.[protected]@vodafone.com>
                            01-Jun-2011 05:13 PM
                            Please respond to
                            <Corporatecare.[protected]@vodafone.com>


                            To
                            <[protected]@metlife.com>
                            cc

                            Subject
                            Tariff plan change on your Vodafone mobile number [protected]
                            [REF:[protected]]






                            Dear Mr. Pandey,

                            Thank you for writing to Vodafone regarding the tariff plan change on your
                            Vodafone mobile number [protected].

                            We would like to inform you that you had not mentioned the tariff plan
                            name in your maid dated 31/05/11.Hence, we request you kindly confirm the
                            exact name of Tariff plan you wish to activate on your Vodafone account.

                            Assuring you with best of our services and we value your association with
                            us


                            Happy to help,

                            Abhishek Singh

                            Contact numbers*
                            Vodafone Care : 111 or[protected]
                            Fax number :[protected]/[protected]
                            E-mail :
                            corporatecare.[protected]@vodafone.com
                            Website : www.vodafone.in




                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 31-May-2011 10:52:33
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Re: Services on your Vodafone mobile number [protected]

                            Dear sir / madam
                            I buy beloe mention tariff plan.

                            ( Rent.- rs.99 per month, free M2M 250 call per month, 300 msgs.per month
                            and call charges all local 30
                            paisa per minut, std 75 paisa per minut ),
                            So pls active same plan.

                            Regards
                            Sanjai Pandey
                            [protected] / [protected]




                            CorporateCare <Corporatecare.[protected]@vodafone.com>
                            31-May-2011 06:49 AM
                            Please respond to
                            <Corporatecare.[protected]@vodafone.com>


                            To
                            <[protected]@metlife.com>
                            cc

                            Subject
                            Services on your Vodafone mobile number [protected] [REF:[protected]]






                            Dear Mr. Pandey,

                            Thank you for writing to Vodafone regarding the services on your Vodafone
                            mobile number [protected].

                            We request you kindly provide us the detail of your request with correct
                            tariff plan so that we can assist you in best possible manner.

                            Assuring you with best of our services and we value your association with
                            us.


                            Happy to help,

                            Abhishek Singh

                            Contact numbers*
                            Vodafone Care : 111 or[protected]
                            Fax number :[protected]/[protected]
                            E-mail :
                            corporatecare.[protected]@vodafone.com
                            Website : www.vodafone.in


                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 30-May-2011 9:36:21
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Re: Tariff plan change for your Vodafone number [protected] and
                            [protected]

                            Dear sir /madam
                            As per attachment.




                            Regards
                            Sanjai Pandey
                            [protected]




                            CorporateCare <Corporatecare.[protected]@vodafone.com>
                            29-May-2011 04:41 AM
                            Please respond to
                            <Corporatecare.[protected]@vodafone.com>


                            To
                            <[protected]@metlife.com>
                            cc

                            Subject
                            Tariff plan change for your Vodafone number [protected] and [protected]
                            [REF:[protected]]






                            Dear Mr. Pandey,

                            Thank you for writing to Vodafone regarding the tariff plan change for
                            your Vodafone number [protected] and [protected].
                            We would like to inform you that kindly provide complete plan details
                            which you wish to activate on your Vodafone mobile number. So that we can
                            assist you best possible manner.
                            Assuring you with best of our services and we value your association with
                            us.

                            Happy to help,
                            Vishal Saluja
                            Contact numbers*

                            Vodafone Care : 111 or +91-[protected]

                            Fax number : +91-[protected]/[protected]
                            E-mail : [protected]@vodafone.com
                            Website : www.vodafone.in

                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 27-May-2011 18:40:55
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Re: Tariff plan change on your Vodafone mobile numbers [protected]


                            and [protected]

                            Dear sir / madam
                            pls find the attachment and active same tariff on my mobile no.
                            bcoz i buy same as attachment not other.



                            Regards
                            Sanjai Pandey




                            CorporateCare <Corporatecare.[protected]@vodafone.com>
                            26-May-2011 08:42 PM
                            Please respond to
                            <Corporatecare.[protected]@vodafone.com>


                            To
                            <[protected]@metlife.com>
                            cc

                            Subject
                            Tariff plan change on your Vodafone mobile numbers [protected] and
                            [protected] [REF:[protected]]






                            Dear Mr. Pandey,

                            Thank you for writing to Vodafone regarding the tariff plan change on your



                            Vodafone mobile numbers [protected] and [protected].

                            We sincerely regret the inconvenience caused to you.

                            We value your relationship with us and urge you to treat this as an
                            exception. We assure you that we are committed to provide you and all our
                            customers with quality customer service.

                            We would like to inform you that the request regarding the tariff plan
                            change to Talk 199Scalable plan4 has already been processed. We would like



                            to inform you that we would not be able to reverse for the same. We assure



                            you that the tariff plan will certainly be changed on your forthcoming
                            billing cycle i.e. effective 15/06/2011.

                            You will also receive a confirmation SMS on your Vodafone mobile phone as
                            soon as the requested tariff plan gets activated. Hence, we regret that we



                            would not be able to reverse for previous plan.
                            Assuring you with best of our services and we value your association with
                            us.
                            Happy to help

                            Rajesh Sharma

                            Vodafone Care

                            Contact numbers*
                            Vodafone Care : 111 or +91-[protected]
                            Fax number : +91-[protected]/[protected]
                            E-mail : corporatecare.[protected]@vodafone.com
                            Website : www.vodafone.in

                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 25-May-2011 9:56:10
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Re: Request for the Tariff plan change on your Vodafone mobile
                            numbers [protected] and [protected]

                            Dear sir
                            Thanx for your support... but please can you tell me that from
                            Jan'11 to till now I have been paid my bill as per your wrong tariff plan
                            of Rs.99/- which i did not bought & paid extra amount to you !!
                            when & how will you adjust my extra payment ... which i alreay
                            paid to you !!!

                            Regards
                            Sanjai pandey





                            CorporateCare <Corporatecare.[protected]@vodafone.com>
                            25-May-2011 04:41 AM
                            Please respond to
                            <Corporatecare.[protected]@vodafone.com>


                            To
                            <[protected]@metlife.com>
                            cc

                            Subject
                            Request for the Tariff plan change on your Vodafone mobile numbers
                            [protected] and [protected] [REF:[protected]]






                            Dear Mr. Pandey,
                            Thank you for writing to Vodafone regarding the Tariff plan change on your




                            Vodafone mobile numbers [protected] and [protected].
                            We sincerely regret the inconvenience caused to you.
                            We would like to inform you that we have attached the details of plan for
                            your reference so that you can confirm us with the plan name and you have
                            confirm us with the 99 rental plan.
                            We would also like to confirm you that NC_DL_MV_ENT99 special (monthly
                            rental Rs. 99) is already active on both of your vodafone mobile accounts.
                            We would also like to inform you that talk 199 scalable 4 plan is also Rs.




                            99 monthly rental plan so kindly confirm us with the plan name so that we
                            can process the request for the same.
                            Assuring you with best of our services and we value your association with
                            us.
                            Happy to help,
                            Anil Bharti
                            Vodafone Care
                            Contact numbers*
                            Vodafone Care : 111 or +91-[protected]

                            Fax number : +91-[protected]/[protected]
                            E-mail : corporatecare.[protected]@vodafone.com
                            Website : www.vodafone.in

                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 24-May-2011 9:28:31
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Re: Tariff plan change on your Vodafone mobile number [protected]
                            and [protected]

                            Reminder - 4





                            Sanjai K Pandey/Int/MetLife/US
                            18-May-2011 10:42 AM

                            To
                            <Corporatecare.[protected]@vodafone.com>
                            cc

                            Subject
                            Re: Tariff plan change on your Vodafone mobile number [protected] and
                            [protected] [REF:[protected]]





                            Dear sir / madam

                            I dont know about this plan Talk 199...! and i did not
                            take this plan so please activate only of Rs.99 plan !!!

                            Thanks
                            Sanjai Pandey
                            [protected]




                            CorporateCare <Corporatecare.[protected]@vodafone.com>
                            18-May-2011 01:25 AM
                            Please respond to
                            <Corporatecare.[protected]@vodafone.com>


                            To
                            <[protected]@metlife.com>
                            cc

                            Subject
                            Tariff plan change on your Vodafone mobile number [protected] and
                            [protected] [REF:[protected]]






                            Dear Mr. Pandey,

                            Thank you for writing to Vodafone regarding the tariff plan change on your





                            Vodafone mobile number [protected] and [protected].

                            We would like to inform you that we have attached the Talk 199 Scalable
                            plan 4 details for your reference, kindly confirm us in case if you wish
                            to activate the same on your Vodafone accounts, so that we can do the
                            needful.

                            Assuring you with best of our services and we value your association with
                            us.

                            Happy to help
                            Gaurav Chaudhary
                            Vodafone Care

                            Contact numbers
                            Vodafone Care : 111 or +91- [protected]
                            Fax number : +91- [protected]/[protected]
                            E-mail :corporatecare.[protected]@vodafone.com
                            Website :www.vodafone.in

                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 17-May-2011 9:23:54
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Re: Services on your Vodafone mobile number [protected]

                            Dear sir
                            pls find the attachment of my tarif, and activate the same tarif in
                            my mobile no. ([protected], [protected] ) than detect all all extra amount of






                            my bill.




                            Thanks
                            Sanjai Pandey
                            [protected]





                            CorporateCare <Corporatecare.[protected]@vodafone.com>
                            16-May-2011 06:47 PM
                            Please respond to
                            <Corporatecare.[protected]@vodafone.com>


                            To
                            <[protected]@metlife.com>
                            cc

                            Subject
                            Services on your Vodafone mobile number [protected] [REF:[protected]]






                            Dear Mr. Pandey,

                            Thank you for writing to Vodafone regarding the services on your Vodafone
                            mobile number [protected].

                            We request you kindly provide us the detail of your concern so that we can






                            assist you in best possible manner.


                            Assuring you with best of our services and we value your association with
                            us.


                            Happy to help,

                            Abhishek Singh

                            Contact numbers*
                            Vodafone Care : 111 or[protected]
                            Fax number :[protected]/[protected]
                            E-mail :
                            corporatecare.[protected]@vodafone.com
                            Website : www.vodafone.in


                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 16-May-2011 10:12:28
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Re: Tariff plan for your Vodafone mobile number [protected] &amp;
                            [protected]


                            Reminder - 3

                            Sanjai Pandey





                            Sanjai K
                            Pandey/Int/MetLif
                            e/US To
                            Corporatecare.[protected]@vodafone.com
                            13-May-2011 09:45 cc
                            AM
                            Subject
                            Re: Tariff plan for your Vodafone
                            mobile number [protected]
                            [REF:[protected]](Document link:
                            Sanjai Kumar Pandey)









                            Reminder - 2

                            Sanjai Pandey





                            Sanjai K
                            Pandey/Int/MetLif
                            e/US To
                            Corporatecare.[protected]@vodafone.com
                            05-May-2011 09:26 cc
                            AM
                            Subject
                            Re: Tariff plan for your Vodafone
                            mobile number [protected]
                            [REF:[protected]](Document link:
                            Sanjai Kumar Pandey)









                            Reminder - 1





                            Sanjai K
                            Pandey/Int/MetLif
                            e/US To
                            <Corporatecare.[protected]@vodafone.com>
                            29-Apr-2011 05:44 cc
                            PM wahid.[protected]@vodafone.com
                            Subject
                            Re: Tariff plan for your Vodafone
                            mobile number [protected]
                            [REF:[protected]](Document link:
                            Sanjai Kumar Pandey)









                            Dear sir
                            Pls find the attachment and check it than revert me.


                            Sanjai Pandey
                            [protected]
                            [protected]
                            (See attached file: tariff.odt)



                            CorporateCare
                            <Corporatecare.de
                            [protected]@vodafone.com> To
                            <[protected]@metlife.com>
                            29-Apr-2011 12:10 cc
                            PM
                            Subject
                            Tariff plan for your Vodafone
                            Please respond to mobile number [protected]
                            <Corporatecare.de [REF:[protected]]
                            [protected]@vodafone.com>









                            Dear Mr. Pandey,

                            Thank you for writing to Vodafone regarding the tariff plan for your
                            Vodafone mobile number [protected].

                            We would like to inform you that as per your deal with your organization
                            the NC_DL_MV_Ent99Special plan has been activated on your Vodafone mobile
                            number hence, we have attached the plan details as per your reference
                            kindly check the same.

                            Assuring you with the best of our services at all times and we value your
                            association with Vodafone.

                            Happy to help,
                            Varsha Jain

                            Vodafone Care

                            Contact numbers*
                            Customer Care : 111 or +91- [protected]
                            Fax number : +91- [protected]/[protected]
                            E-mail :
                            Corporatecare.[protected]@vodafone.com
                            Website : www.vodafone.in







                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 28-Apr-2011 12:16:23
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Re: Tariff plan account on your Vodafone number [protected]

                            Dear Aarti,

                            As per your knowledge I bought tariff plan of Rs.99/- rental which
                            benefits are 300 local & national SMS free, 250 calls mobile to mobile
                            free, all loal call 0.30p & national 0.75p. but currently active plan of
                            Rs.99/- rental but benefits under this tariff are 200 local & national SMS
                            free, 100 local calls free ! why????

                            So, please active same plan of Rs.99/- rental which I bought from you (300
                            local & national SMS free, 250 calls mobile to mobile free, all loal call
                            0.30p & national 0.75p) with in two working days & deduct all excess money
                            which I already paid you. otherwise I send this mail to TRAI.

                            Sanjai Pandey




                            CorporateCare <Corporatecare.[protected]@vodafone.com>
                            27-Apr-2011 05:23 PM
                            Please respond to
                            <Corporatecare.[protected]@vodafone.com>


                            To
                            <[protected]@metlife.com>
                            cc

                            Subject
                            Tariff plan account on your Vodafone number [protected] [REF:[protected]]






                            Dear Mr. Pandey,

                            Thank you for writing to Vodafone regarding the Tariff plan account on
                            your Vodafone number [protected].

                            We would like to inform you that as per our records the
                            ?NC_DL_MV_Ent99Special? is active on your Vodafone mobile number since
                            31-DEC-10.

                            Assuring you with best of our services and we value your association with
                            us.
                            Happy to help,
                            Aarti Malik

                            Vodafone Care

                            Contact numbers*
                            Customer Care : 111 or +91- [protected]
                            Fax number : +91- [protected]/[protected]
                            E-mail :
                            Corporatecare.[protected]@vodafone.com
                            Website : www.vodafone.in

                            ---- Original Message ----
                            From: [protected]@metlife.com
                            Sent: 26-Apr-2011 11:27:06
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Re: Fw: Fw: Request for the tariff plan details for your Vodafone
                            numbers [protected]a and [protected]

                            Reminder - 2




                            Sanjai K Pandey/Int/MetLife/US
                            23-Apr-2011 10:17 AM

                            To
                            Corporatecare.[protected]@vodafone.com
                            cc

                            Subject
                            Re: Fw: Fw: Request for the tariff plan details for your Vodafone numbers
                            [protected]a and [protected] [REF:[protected]]





                            Reminder - 1





                            "sanjaikumar pandey" <[protected]@rediffmail.com>
                            21-Apr-2011 09:49 PM

                            To
                            Corporatecare.[protected]@vodafone.com
                            cc
                            [protected]@metlife.com
                            Subject
                            Fw: Fw: Request for the tariff plan details for your Vodafone numbers
                            [protected]a and [protected] [REF:[protected]]






                            Dear sir
                            I want know you why blow mention tariiff not active in my mobile no pls
                            clear that what time want you active blow mention plan,
                            so pls give me a time what you want before time i mail and go to cunsumer
                            fourm bcoz i mail you more than three time but no response for your side.
                            So i request you pls active my tariff plan "ASAP" and deduct all discount
                            in my bill for till jan 2011 as per my tariff.
                            Pls send me all mail in this case [protected]@metlife.com

                            Regards
                            Sanjai Pandey
                            [protected]
                            [protected]

                            Note: Forwarded message attached

                            -- Original Message --

                            From: "sanjaikumar pandey"[protected]@rediffmail.com
                            To: Corporatecare.[protected]@vodafone.com
                            Subject: Fw: Request for the tariff plan details for your Vodafone numbers

                            [protected]a and [protected] [REF:[protected]]


                            ----- Message from "sanjaikumar pandey" <[protected]@rediffmail.com> on

                            Unknown -----
                            To:
                            Corporatecare.[protected]@vodafone.com
                            Subject:
                            Fw: Request for the tariff plan details for your Vodafone numbers
                            [protected]a and [protected] [REF:[protected]]
                            Dear sir / madam
                            As per your confirmation, I want know you why below mention tariff plan is

                            not show my vodafone account.

                            Sanjai pandey
                            [protected]


                            Note: Forwarded message attached

                            -- Original Message --

                            From: CorporateCare Corporatecare.[protected]@vodafone.com
                            To: [protected]@rediffmail.com
                            Subject: Request for the tariff plan details for your Vodafone numbers
                            [protected]a and [protected] [REF:[protected]]

                            Thanks & Regards
                            Sanjay Pandey
                            [protected]


                            ----- Message from CorporateCare <Corporatecare.[protected]@vodafone.com> on
                            Unknown -----
                            To:
                            [protected]@rediffmail.com
                            Subject:
                            Request for the tariff plan details for your Vodafone numbers [protected]a
                            and [protected] [REF:[protected]]
                            Dear Mr. pandey,

                            Thank you for writing to Vodafone regarding the tariff plan details for
                            your Vodafone numbers [protected]a and [protected].

                            We would like to inform you that as per our records talk
                            NC_DL_MV_Ent99Special plan is active, as per the Corporate offer with your

                            organization with this plan we are offering 300L+N sms free, Local 250 M2M

                            is free, Local call charges is Rs. 0.30p and std call charges is Rs.
                            0.75p.

                            We would alos like to inform you that we have checked your Vodafone bills
                            and found that you have been got proper discount as per the tariff plan
                            activated on your Vodafone accounts.


                            Assuring you with best of our services at all times. For further
                            assistance, mail us at: Corporatecare.[protected]@vodafone.com

                            We value your association with Vodafone.

                            Happy to help,
                            Renu Rai
                            Vodafone Care
                            Contact numbers
                            Vodafone Care : 111 or +91- [protected]
                            For complaints/requests : 198 (toll free)
                            Fax number : +91-
                            [protected]/[protected]
                            E-mail :
                            vodafonecare.[protected]@vodafone.com
                            Website : www.vodafone.in

                            ---- Original Message ----
                            From: [protected]@rediffmail.com
                            Sent: 23-Jan-2011 21:03:00
                            To: corporatecare.[protected]@vodafone.com
                            Subject: Re: REQUEST DONE MY TARIFF PLAN

                            Reminder - 1

                            On Sat, 22 Jan 2011 21:38:46 +0530 wrote
                            >Dear sir / madam
                            >
                            I sanjai kumar pandey get two vodafone corporate connection
                            ([protected], [protected])& as per tariff plan rent.- rs.99 per month, free
                            M2M 250 call per month, 300 msgs.per month and call charges all local 30
                            paisa per minut, std 75 paisa per minut, but i am clear to vodafone care
                            (111) his is told me as per your tariff plan you get only 100 free sms per

                            month.
                            >
                            So i request you pls check the all detail re generate my bill detected sms

                            charge and active free 300 sms per month in my vodafone account.
                            >

                            >
                            Sanjai pandey

                            Thanks & Regards
                            >
                            Sanjay Pandey
                            >
                            [protected]
                            Vodafone not reply me
                            Dear sir
                            I have no reply for vodafone on till date.


                            sanjai
                            To,
                            corporatecare.[protected]@vodafone.com

                            sub ; Request to reactivate- [protected]

                            i want to request you to reactivate my six years old connection . i used this no. ([protected] ) for very long time.
                            then, it was converted into CUG postpaid.due to the unsuccessful verification, you did not replied me even the no.got close.so, plz do take some action regarding my request and atleast reactivate it as prepaid connection.
                            Regrading reactivation of my old no. [protected] u can do the verification as well if think there is a need.and for the same purpose contact me on my current no which is in use its [protected]..
                            I hope you do the needful at earliest possible.
                            Dear sir / madam
                            why vodafone not ans. me to till time.
                            Dear sir / madam
                            vodafone excutive call and told me pls attach ur tariff plan than i attached tariff plan in this side, after attachment no reply and no call for me to vodafone side.
                            so sir i want know to vodafone why ?????
                            Dear sir / madam
                            I prowide to vodafone tariff plan details who is give me vodafone R.M. on time of conection.
                            So i want know vodafone on your behalf why no reply to till time.????????
                            Helpful
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                              pcshah1951
                              from Mumbai, Maharashtra
                              Jun 29, 2011
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Mumbai City, Maharashtra

                              SIR, MY MOBILE NO.[protected] VODAFONE IS MY MOBILE SERVICE PROVIDER I AM POST PAID CLINT SENICE LAST 5 YEARS APPRO.MY BILLING WAS RS.1200 TO 2300 LAST 12 MONTHS BILLS WITH BLACK BERRY MOBILE SECHEMS. IN FEB-2011 I BROUGHT APPLE I PHONE I TANSFER MY BLACK BERRY PLAN IN TO IPHONE PLAN 699.00 FROM 11.01.11 TO 10.02.2011 BILLING WAS RS.2419 & FROM 11.02.11 TO 10.03.2011 BILLING WAS 4576.94 WHICH IS DOUBLE THAN REGULAR BILL BUT I THINK I HAVE BROUGHT MY IPHONE SO BILL WAS HIGH & PAID ON 16.03.2011 FULLY NOW NEXT MONTH IE FROM 11.03.2011 TO 10.04.2011 BILL WAS RS.22618.76 & IN THIS BILL CHAVE CHARGED AS BELOW:- MONTHLY CHARGES RS.1098.00
                              MESSAGING CHARGES RS. 483.50
                              ROAMING CHARGES RS. 466.25
                              IPHONE INTERNET USAGE RS.18235.35
                              DOWNLOADS RS, 95.00
                              TAX RS.2112.19
                              TOTAL RS.22618.76

                              SIR THIS IS NOT POSSIBLE IHAVE NOT USE SO MUCH INTERNET IN MY IPHONE.I HAVE LAPTOP IN MY HOUSE WITH WIFI & ALSO IN MY OFFICE & ALSO I HAVE IPAID SO AS PER MY KNOWLEDGE THIS IS NOT POSSIBLE THAT ANY MIDDLE MAN CAN SO MUCH INTERNET IPHONE THEY SAY THAT I AM SUFFERING INTERNET 4261470 KB IN 30DAYS IT MEANS I AM ONLY SUFFERING 24 HOURS FULL OF 30 DAYS SO SIR PL HELP ME AND REGISTER MY COMPLAIN
                              THANKS
                              PRAKASH SHAH- RELATIONSHIP NO.1.6934927
                              51 KEDIA APART,29/F DOONGERSI RD,
                              MALBAR HILL,MUMBAI-400006 MY NEW MOB.NO.[protected]
                              EMAIL ID- [protected]@yahoo.com

                              NOTE: THEY NEVER INFORM ME THAT YOUR USES ARE SO HIGH & MY ORIGINAL LIMIT WAS ONLY RS.3000.00 YES IADMIT THAT IF I HAVE NOT PAID 16 MARCH 2011 BILL OF RS.4576.94 THAN THIS IS NOT HAPPEN
                              +3 photos
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                T
                                tiwari santosh
                                from Mumbai, Maharashtra
                                Jun 28, 2011
                                Report
                                Copy

                                Address: Mumbai City, Maharashtra

                                Dear, sir,
                                My name is santosh tiwari.I live in chembur(mumbai.400071).I purches vodafone prepaid usb no.[protected](internet)in RS.1699 in 02/04/20011.but this usb is not doing any work on computer .Vodafone's four tecnision are come my home in four time But this usb is nott doing work. At branch manager give me in cheq .RS.1500 date27.06.2011& I told another my RS.199 is when give me .Branchmanager kulsum told me this is our service charge . But I said give me in writing or show where written terms&condition .But they don't have for prepaid conections term in written.i want 199 refund.thanks
                                [protected]
                                [protected]
                                tiwari.[protected]@gmail.com
                                Helpful
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                                  Piyush Aggarwal
                                  from Pune, Maharashtra
                                  Jun 28, 2011
                                  Report
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                                  Address: Kanchipuram, Tamil Nadu

                                  Hi, i am Piyush Kumar Aggarwal, PREPAID customer of Vodafone, Mobile no. - [protected]. I have taken a recharge of 110 rupees on 19th, April 2011. They had activated a expired service on my mobile phone, in which they have given 94 rupees and valid for 7 days. Also, those 94 rupees was added as special balance, which i was unable to use due to insufficient balance. Thus, i had not used even a single Penny from that and the balance got expired after 26th April.

                                  I asked them through mail to correct my prepaid account balance, but they told me that we are working on that upto mid of May and finally no reply has come... I was using that vodafone connection last 3 years..!!
                                  My no. will come under Tamilnadu customer care. Is Kerela customer care can access my account information??

                                  If yes, then please check the data from 18/04/2011 to 27/042011 of all recharges and usages from my account, may be it will make more clear you. And if it is possible than send those details to me also. I am still having your recharge sms on my mobile phone of regarding date in which it clearly mentioned the amount and validity of the recharge.
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                                    kuntal shah
                                    from Mumbai, Maharashtra
                                    Jun 27, 2011
                                    Resolved
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                                    Resolved

                                    Address: Mumbai Suburban, Maharashtra

                                    This is in regard to Postpaid Connection of Vodafone in my name Kuntal S Shah M[protected] .
                                    The bill for Bill Period:7.5.11 to 6.6.11 Bill No. :[protected] Bill Date:7.6.11

                                    The charges for this bill period are Rs. 8003.82.
                                    Further,in this bill an outgoing ISD call with following particulars is reflecting:
                                    Date- 15/05/11
                                    Time: 155 min
                                    Number[protected]/[protected]/[protected]/[protected]
                                    Duration(min:sec)-155 min
                                    Charges(Rs)-6975/-
                                    I, Kuntal S Shah, using Vodafone's postpaid connection from last 3 years. Regularly paying bill on time. Never done ISD calls. But this time bill was raised for ISD calls to country Sao Tome & Principe of Rs. 6975/- in a single day on 15.05.2011 on above mentioned numbers. Even I never heard about this country. After receiving Bill in June, I made complaint to Vodafone. But they confirms that their bills are accurate and they do not charge for services which is not utilized.
                                    But I am also confirming that I did not made any ISD calls to that country.
                                    then why should I pay for calls which I did not made. Also my dynamic credit limit is 2500/- then why vodafone did not barred service. They barred service from evening of 17.5.2011. I am afraid about it that if my phone was hacked and misused, Kindly tell me how to prove my point that I have not called on this number, all I can say is that go for Vigilance Enquiry for this telecall.so pl. look into matter and request to waive the wrong billing amount.
                                    +3 photos
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Hi Officer,

                                    This reply I already received. I already explained yesterday on telecall from your dept. So for resolving this issue, deep checking is required to be done by Cyber cell.
                                    I am also afraid about possibilities of misuse for wrong deal on this ISD call. Also my facility was not deactivated on same day as credit limit crossed. During 15.5.2011 full day calls were made. On 17.5.2011 late evening outgoing facility was stopped. And I contacted vodafone gallery. So till the time no meaning of "Dynamic credit limit" then why should I pay ?
                                    So, for justice, I have to approach CCPS.
                                    Hopefully,
                                    Regards
                                    Kuntal Shah
                                    To, The Officer,
                                    This is to inform you that I paid my usage bill with late fees of Rs. 100/- on 2.7.11 by transaction id : MGW[protected]. I did not paid ISD call charges with it's service tax amt. which I did not made and charged by Vodafone.

                                    I submitted my complaint to Police station too.

                                    So, pl. check correctly, deeply and reverse and hopefully expecting next bill generation with correct data.

                                    Regards
                                    Kuntal Shah
                                    Hi,

                                    I have received my Mobile bill for month on may/June, and i have paid the amount but when i check the itemize bill, in column ISD i have been charged for ISD calls to whom i never called up., but i have received the calls from that nos on the same day/date/time.

                                    i have attached screen shot of my itemized bill. marked in RED are the calls have been charged me but i never called up to these nos.

                                    Details:-

                                    Valerian Joseph Crasto.
                                    [protected]

                                    cell no 001 [protected] from this no i got a calls from last two months and i have ben charged for incoming calls.

                                    need more clarification why i have been charged.?


                                    i had chat with Vodafone customer care but they are not agree..they just telling that you have called to this no.

                                    i want to escalate to the higher level or would like to logged a complaint.
                                    Hi,

                                    As per the guidance of Vodafone RM, i submitted complaint to Cyber Cell Police Station. As per guidance of Grahak Suraksha call centre's executive I went to give complaint to Nodal Officer at Vodafone Essar Ltd. at andheri kurla Road, Mumbai. But they take a copy and not given acknowledgement by company's official seal. They said once I contacted consumer court and police station so now they will reply through them only.
                                    I also mentioned that I want to know the handset's IMEI no. so it is also easy to proove. But they are just following up for payment.
                                    In current scenario, it is very important to proove that who made calls. As international calls done are for wrong work then in future I may be in problem. So it is very important to go in deep.
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                                      arvindks8
                                      from Mumbai, Maharashtra
                                      Jun 27, 2011
                                      Resolved
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                                      Resolved

                                      Address: Thane, Maharashtra

                                      Hi,
                                      I am a vodafone postpaid user. Vodafone charged me for the calls which were never connected while I was on international roaming. I have immediately raised this issue as soon as I got the detailed bill from Vodafone. I communicated to them the same problem through email, through phone calls and in person. I have submitted call logs from my blackberry to vodafone but they did not accept it. The extra charges were Rs. 990 + 10% service tax + 3% education cess. They have never resolved the issue and declared me defaulter.

                                      I have been using this no. for more than 5 years.

                                      I request you to take up this issue with vodafone. I do not want to be a defaulter and at the same time would like to continue with the service provider and my cell phone number. Moreover I do not want to pay for the services I did not use.

                                      My contact details:
                                      Cell phone no.: [protected]
                                      email id: [protected]@gmail.com
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        hardy8
                                        from Karnal, Haryana
                                        Jun 27, 2011
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                                        Address: East Delhi, Delhi

                                        I had recharged my phone with a RS 95 top up plan of internet.On 25th JUNE 2011...
                                        I had messaged ALL to 52586 about 15 times to get the settings on my mobile..
                                        But there WAS no response.
                                        Then I mesagged my IMEI no. to 52586 to manually get the settings.
                                        But again NO RESPONSE.
                                        Then asked about this problem to the customer care no. 111 who were not able to solve this problem either.Instead transferred my call which never answered back.

                                        This is my request to solve this issue as soon as possible as I need the internet connection urgently.

                                        thanking you
                                        HARDEEP SINGH MEHTA
                                        [protected]
                                        mobile model - HTC NEXUS ONE
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