| Address: North West Delhi, Delhi |
I am Ankit Gupta, mobile no.[protected], vodafone postpaid customer. I had been given a special benefit of "One Vodafone Number free calling on for 3 months" from Vodafone Store Model town, Delhi as on 14th April 2011. As per my latest Bills of the month June 2011, I had been charged @20 paisa/min for the outgoing calls on that number i.e Rs.224. No action is taken as per my complaints and requests by Vodafone care and Vodafone Store Model Town, Delhi till date. This problem is arised again as i had previously complaint for the same problem of the month april and may 2011.
The customer care executives in Vodafone Store, model town Delhi, treated me very badly. They totally back-step from their words and the way of talking is also unprofessional. Ms. Nishtha wason is the concern person at the Vodafone Store Model Town, Delhi to whom i had been talked. She clearly warn me for complaining anywhere and is refused to waive off these unnecessary charges levied on my bill. This is totally inconvenience of services by the Vodafone Store Model town, Delhi. I have been mentally harassed by the Vodafone Company from last three months.
So, please kindly take some action and waive off the charges.
199 talk plan — SMS Charges on special numbers
D/Customer care service,42 Nos Special No. SMS Charges (Rs.126.000 have been charged extra in our Dec'08 bill.
It was happened for your fault, I have not done any SMS and have no interest for this.
I have also talked with two customer care representatives on Sundat, the 4th January, 2009 regarding this.
Please correct my bill immediately and confirm for which I have decided not to use this connection after 14th January, 2009 and also will not pay Rs. 422.65.
Please confirm per return.
P. BISWAS
4/39 JATINDAS NAGAR, BELGHARIA
KOLKATA-700056
(M) [protected]
E-mail: [protected]@rediffmail.com
[protected]@yahoo.co.in