Vodafone India Complaints & Reviews

Vodafone
I am using vodafone cell [protected] and I am facing network problem at office. I have requested to chekc & take action. till date no improvemnt. I have requested for nuber portability & there is absolutely no co-operation from Vodafone.
I would like to have advise how to proceed in this matter.
thanks
suhas s dhuri
Thane
mumbai

No portability message. Vodafone is not providing Unique portability Code required to switch over to another Network. They have blocked the message to 1900. I have been trying to send messages to 1900 and also spoken to customer care executives​, still my message not being sent to 1900. They're not providing solutions.

Ranjit Basra
ranjit.[protected]@gmail.com

i can't able to make a cal to anyone else . from today morning it is like this.

We got 1st mobile service from vodafone at raidihi distric sundargarh odisha pin no-770021.but later airtel gave a connection on the same tower. At first we had got better service form the company but later the tower service is poor because vodafone tower watcher bioused by airtel.we r getting full tower from the airtel now but the vidafone is poor at the same tower

Waiting to problem slove

Vodafone SIM — Clips & unnecessary calls

Hi Vodafone,
My mobile No. is [protected]. I want to avail the "DO NOT DISTURB ME"

Hi Satish,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/HPMyj and we’d be happy to help.

Regards,
Vodafone Customer Care.

same prblm with me ...plz solve this issue ...my nmbr is [protected] .it is not working plz start this sim

es ago by judhisthir naik
there are very very poor network in my village in 2G sim vodafone, my village name is DURLAGA.i ncomplain three times but i got harras.the complain number are 32524736, 32624390, 33267406.
this problem happend from 11/05/2011 to till date (03/07/2011).so i can not access my innternet connection. TALPATIA tower coverage my villlage .the tower is only 3 k.m.please action it immediately and solve the problem.


Post your Comment my number is [protected], state:ORISSA, DIST:jharsuguda

Dear Sir/Madam,
My Vodafone No. is [protected] and i had a big problem with Vodafone as they not providing me the internet facility on my same number....I already talk to Vodafone customer care and Vodafone store,but there was no action taken yet..My Vodafone customer complaint number is [protected]...I kindly requested them to take an appropriate action regarding the issue....

i am vodafone prepaid user and i had activated 3g internet plan on my phone bt am nt getting 3g speed on my phone till nw.i had complaint regarding it on 1oct 2014also for which nthing has been done .so i request to solve this problem as soon as possible. complaint no. [protected] complaint date 1 oct 2014

Apologies,

That webpage does not work. I have already shared my contact number to 3 people regarding the same. But no one has called me as of yet. You can also email me at [protected]@gmail.com so that I can share my contact number.

Vodafone — network failure

I am not getting mobile network at my res. B-9 vidyasagar park , nabanagar, rly gate no. 6 birati , kol-51 90 % time of a day since last 3-4 months. My Ph. No. [protected]

Vodafone — Network Failure

Hi,
During the call it is getting automatically disconnected with reason network fail.
For this duration of 5-6 seconds is also charging an amount of 5-6 paisa
for the calls.
This is happening frequently.
Can any one let me know how this happening.

I am agree to share my handset for checking.but instead of that you have to provide me one handset to be used till the period you keep my handset and the responsibility of lost and any other demage to the handset will be yours and you have to bear it.other people working there have same network problem i have also requested you to please send your executive to come at the sight( sector- 3 pocket I plot no- 65 my contact no [protected] vivek hans ) i have already complaint you twice one from mail and other from phone its refrence no is[protected] dated 22/06/2011 but no action has been taken yet.this is my last request, pls reply me soon otherwise i will disconnect my connection.i am requesting you to pls install new tower as many people having network problem as to provide good service

i have already complaints network failed in bawana ind area sector 3 pocket i plot no 65 19 june mail and 25 june repeat mail and 22 june talk to customer care ref no.[protected] and[protected] but my problem is not solved i have also request ed you to please send your executive to come at the sight sector 3 pocket i plot no 65 bawana industrial area but no reply i hope take some action at this complaint
thanking you
[protected]
vivek hans

Vodafone Prepaid — Deducting charges without any notice

Hello Sir,

Vodafone is deducting charges from all the subscribers without any notice. I recently checked my balance and found out that it keeps on diminishing on a daily basis (Vodafone thinks that customers will not be aware if it reduces 2rs daily). When I checked with customer care, I have found that they are charging 2hrs because I have availed for 60ps local charges.

Even shocking is, they have been deducting charges for GPRS usage and my mobile is not GPRS complaint device. They are drinking cunsumers money without their notice just like leaches.

i want our call details from 1.4.2009to 20.5.2009

Vodafone Prepaid — money deducted without talk

sir , i am recharge my prepaid mb. having no.[protected] in jan.2010& value show appro.85rs.in 100 rs. rechage but after one day it shows nill a/c. again in feb.2010 recharge by rs 100 but another day it shows nill without talk.another problem is when i call on this no. it must be connected with unknown no.&person.in first time but when repeat calling done by me then this no.is connected.what is problem .whether i surrender this mb.no.

Yes even i am facing the same problem. 2 days back my balance is 240+ & now in the morning it is nill.
1sec-1paise pulse...i might talk for 30min max from last 2 days.

I tried TOLL-FREE 140 it is totally a JUNK.
coz option 4 is to talk to customer executive...& i[censored] go for it ...it says 4 is wrong option.

Dear Sir/Madam

Please note that my vodafone No.[protected]

I hoping for the resolve my complaint.

Hitesh Katira
[protected]

Vodafone company is apathetic towards the problems faced by the subscribers

Vodafone Prepaid — executives harashment

dear sir
this is srinivas from guntur sir i using vodafone no [protected] last 5years i have face problem to vodafone company at[protected]. 16.18hrs i got a massage to the vodafone u have succesfully changed ur song then i shocked i make a call to customer care then executive speak with me in told my problem to him then hetold me u got a call to us then u choose the song then i asked him seriously he cut of my call once again i call then another one on line he also told me the same and do the same then i got angry and i seriously asked them several times they are also herras me ok i stapped to make calls to them after 5hrs i make a call to my friend then my call rates is changed to 1.00rs my previous rates is 1/2paise per second i shocked i make a call customer care executive on line itold my problem to him he asked me u make calls to us today evening i told yes i make calls then the executive told me that is the cause to change the rates u talked to executives seriously because we give u the panishment to u and he cut off my phone. please give me sugession sir please help me sir

Hi aima Abhilash Jadhav. i agree with ya.

Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash JadhavAbhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav Abhilash Jadhav

Dear,

Login to linkedin website search telecom peoples & inform this fraud to all telecom peoples then they will understand

Vodafone — problem in port in

Res.Sir,
Mobile No.[protected]
i have port my no.to vodafone from idea since last night idea has portout my no but vodafone's sim isn't active i had visit vodafone store borivali west three times but not getting any responsible answer every employee helpless there and told me to wait n wait since a whole 24 hours my number is blank so worst experience in my life from vodafone.

Vodafone — Vodafone port out issue

I was facing network issue with Vodafone in our office. we 7 to 8 people complaint about it several times to vodafone but they dont bother about it and the issue still exists even after 4 months.

so finally i devided to port out and take Idea service. I requested portability but it got rejected saying contractual obligation so inqure with customer service of vodafone. to my surprise i come to know that some servvices are activated which need to deactivate. so deactivated services with several sms. i confirmed from the executive that all my services are deactivated. after that i again requested for portability again it was rejected. this i inquire i come to know that some other services are still activated. again i requested to deactivate that. when called next time to confirm i come to know that now i need to go from corporate plan to individual plan i did that also. again when next time call for the confirmation i come to know that some other serevice is still activated i was really frusrated with the drama happening from almost 1 month for the portablity. this time my customer service was blocked and was not able to call customer service from my number. i called from my other vodafone number and i come to know that my number was blocked since i called more then 10 times to customer services. i was really angry to hear this. Vodafone people just dont want to allow me to other service provider. several time i sent a mail about this but there was no reply to mail. there executive confidently say that your port request will be done within 24 hrs. but next time same story. really shocking that they block my customer service call.

i request all vodafone users that beaware of this they are real cheater i dont want there users to go with other service providers. i am very upset with there service and request all people to raise voice about this.

request all upper office of vodafone to look into it or loose the confidence of customers.
go through this link to know facts about them.
http://forums.whirlpool.net.au/archive/270064

my mobile number is [protected]
Regards,
Umesh

Hello Dear,
i do not know what's the problem going on with vodafone in porting my number.
kindly accept my porting request and approve at the earliest.
Regards,
Sunil Chhokar
+91 [protected]

My porting request not approved yet. kindly approve

Vodafone — Porting problem

I have sent request for porting of my number [protected] from Vodafone to Airtel.
This request was submitted to Vodafone so many times and everytime it was rejected without telling any reason. I asked for the explaination but I didn't get any favorable response from Vodafone.
I got harassed a lot and felt like tortured mentally.
At last, I had to change my number to go with Airtel.

Vodafone have lots of network issues at the location I work. I was also requested to Vodafone to resolve this but they didn't even turned back.

I work for a reputed organization at very important position. I need to contact several persons across the globe. My earlier number was their with everybody and with the new number which Vodafone has forced me to take, I don't know who is trying to contact me. This has made my work suffered a lot.

Hello Dear,

But my porting request got rejected without given any reason. my problem still exist and not find any solution.
kindly let me what's the reason for not porting my number even i have paid bill in advance.
Regards,
Sunil Chhokar
+91 [protected]

Kindly refer new porting code VH628643 . my request still not approved .kindly let me know the reason what's the problem going on with vodafone for not porting my number.
Regards,
Sunil Chhokar
[protected]

how much time i have to spend for porting my number.
what is problem with vodafone

Porting issue still pending.
Someone help in portout my number from Vodafone due to very- very Poor service.

No customer support from vodafone.
this issue is still pending. can some one help me for porting of my number.

No Support from Vodafone even i have my complaint no.[protected] for porting of my number.
always give false commitment to solve this.
this issue is still pending.

I have a number (+91 [protected]) in vodafone Haryana from last four
months. Due to the poorest of network I want to port out from Vodafone.
And submit my document and request with port number VH644969 in Tata teleservices Haryana .
but my porting request has been denied with no proper reason . Even I have paid my bill in advance.kindly let me know what is the problem in not porting my number .

Kindly advice what to do for port out from Vodafone.

Regards,

Rakesh Jindal
(+91 [protected])

my porting issue is still pending

no solution yet

can someone help to do this .

After a lot of follow up. we hanve not found any solution for the same.
provide solution at the earliest .

Vodafone — Denial of porting code

I have been a Vodafone mobile customer for the past three years.After the 3G launch,I have taken this service from Vodafone but was not happy at all because of their poor coverage in Karnataka.So last month I thought of porting my number to BSNL and requested for the Unique porting code from Vodafone.But despite my repeated complaints I still haven't got the code from Vodafone.Though once I got an intimation from Vodafone asking for the reason to port and told me I would be getting the code soon.But nothing has been done on this front till now.
My current vodafone no is [protected].
Request a judicial action on this at the earliest.

Regards
Habeeb ur Rehman
Sr.officer
The Times of India Group
Bangalore

I had a vodafone number [protected] which was closed via fax sent twice and email sent 5 to 6 times in August 2007.
Despite this I got a call from Vodafone collection agency in dec 07 asking for the payment. To my surprise when i enquired about the details, the girl refused to tell me same and told agar aukat nahi hai to fone kyun lete ho.
Again in Jan 07 I got the call and I asked for the details and I was told that they will be sent to me but nothing was recieved.
Now I am again being harassed by a collection agency of yours posing as advocates of patiala high court calling from [protected] Mr. Ravindra Dahiya and one more Mr. V K Bhardwaj [protected] posing as advocate. They threaten and inform me that I have a case in patiala house court.
Luckily I have the team of lawyers working for me and will make sure a case is registered against the agency, I would appreciate if these guys can follow the code of conduct for collection as laid down by TRAI and RBI.

I also had the same experience. There is nothing in it. These guys just try to intimidate you. There is absolutely no need to be afraid. Even if there is a case, summons are sent three or four times by messenger, post and even through the local police station. There is absolutely no mechanism in Indian Courts to intimate over phone regarding issuance of summons. There are just concoctions by these ugly rogues. The best thing we can do is to ignore them so that they get frustrated.

Yes, it is true that vodafone guys are trying to use some persons from the numbers [protected] and [protected]. It is a serious crime these guys are doing. This is going to cost them their business and these so called lawyers.
They used to take out the numbers from the list of people you would have called. that list is available with them. It is a misuse and abuse and these fellows call themselves as police.
a number of such crimes go on increasing and they will be washing their dirtly linen in common place.
I was trying to close my account after coming back from delhi and they did not receive in other state. YOu can not travel to delhi from hyderabad and bombay just to clear the bill of around 1000 rupees. And they are trying to contact after a year saying they are lawyers and police and they are tyring to take contact with people whomever you have called previously your friends and relative the numbers of which will be in the bills.
calling people in the bill is a criminal offence and why these so called lawyers qnd police in vodafone do not know. these guys are not lawyers but fraud. can they use the name of police etc. they need to answer soon.
I have sent for the past one year more than ten mails and i have copies of all of them. let me see these guys in the court. I can prove them what there service is.
By the way, i am from legal and civil background having people around me. Kindly ignore them. If they say they are police get the details as which police station and tell them to contact the control room of the police station close by to you.

Kindly ignore these so called lawyers who do not know the rules of law. there is a legal way of doing things. do not give these guys your details who ask you. First ask them for their details and if they tell you they are from which police station.
they do not even know english and claim themselves to be lawyers. kindly asked them their details and kindly keep track of the numbers they use to call you. this will be useful to file a case against them. Already a team is planning to take action. Let it take some course and the case become strong.

ano

I am the user of Vodaphone pre -paid number [protected] . I received call from M/s Mas Callnet India (P) Limited, B -24 First Floor, Okhla Ind. area, Phase -II, New Delhi-110020. Caller told me that she is from Vodafone & she told me the Benefits of converting from pre paid to post paid. I denied her & told her that I am not interested for the same but she forcibly send her person for the same & I gave photocopy of pass port, photo, signature on the form & paid 250 to the bearer who gave me receipt no. 14408 dated 14/8/08 of M/s Mas Callnet India (P) Limited. Even after 9 days my post paid is not activated. I called on vodafone care they told me that I have to personally visit the Vodafone care office for the same. I would like to know:
1) Who gave permission to M/s Mas callnet India (P) limited to call the vadafone subscribers & say” sir I am dolly from Vadafone”
2) Though I have submitted my all required documents & money to the bearer of receipt, why I should visit Vodafone care for the same.
3) Isn’t it’s a harassment for calling a subscriber & forcibly send your person & once subscriber has paid money+ all required document why subscriber should visit your Vodafone care.

(Neeraj Gupta)
[protected]

Hi !
This has happened to me too. I had a Vodafone post paid number which I cancelled and paid all the balance bill. I got a confirmatory email from Vodafone saying that my number was cancelled. I was told specifically at the Vodafone Store that I would be given my deposit back. I did get my refund immediately .But I get messages in my inbox from Vodafone still about my pending bill. Recovery agents visited my house too after I had paid up .
My number was [protected]. This is nothing but harrasment. Yes, if there is soem further action to be taken, I will.

Riti Roy

hi i'm amarjeet using vodafone number [protected] and i got call from this company to pay the amount and i did after confirmation on 111 about the collection agency name. now the company is saying that the collection agency is not issued the receipt. how come this may happened. i got call and the company saying we have not got your payment i have payment receipt even though they are ignoring.
the vodafone company is froud cheating customer.
some body help me to bring out this truth to public notice. and to the court.
regd
amarjeet

Iam getting call from this no [protected] and using abusive language .please help me to get this no detail and Block this

Dear
Sir

I am writing this message in favor of my mom, my wife and a small kid who is just 18 months old. Its been three years that i am married. I was married in June 2007. That was the time that i and my wife used to stay away from my parents as it was a love marriage in a rented apartment. We had a vodafone number which was initially taken by my wife just after our marriage. As we were newly wedded and were really scared decided to stay in a rented apartment. We used to pay rent of around 8500 and were very happy. One fine day i had asked my wife to deposit the cheque of 8500 in the name of the owner towards our rent and had been to work. On that same day. 2 vodafone huge guys from collections came at my residence and started to threaten my wife and the cheque which was accidentally made for the purpose of my rent was taken by vodafone. After that i took the money out and also called up the bank to block the cehque and so it went returned. Now after three years they come to my house at my mom's place wherein i do not know how they have the address and threaten my mom who is almost 58 yrs and is in depression and be 's alone at home with my kid. My wife is suffering from low BP and so becomes very difficult to keep my child at home du to her medical reasons. But these guys they simply do not understand and come home to harass her in the afternoon. I had been to the vodafone store and even they said that please ignore the people and the letters as i had told them that i would complain to the police. But still these people call and harass for the same. Kindly look into the matter and let me know what can i do at the earliest.

Hi All,

Same thing is happen to me, I got call from Mr. Vikas Bansal Phone:+91-[protected] he told me that Advocate Mr.Tarun Kumar Phone(+[protected] sitting in chamber no:372 Patiyala Cort Delhi has filed a case against you. and you have to appear tomorrow morning 9:00 AM in Delhi.

When I asked to Mr Tarun Kumar, He told against you Phone +91-[protected] which was disconnected in 2009 there is a bill of Rs 1359.00 and you have to pay right now other wise come to Delhi for hearing tomorrow.

It is illegal my phone was theft I asked customer care to close the connection and I paid all the bills, after one year asking again to pay it.

yes very cheating and mesleading. recently two moths back i too file a paper to diconnect my post paid connection and paid all dues on that day, . they said it will be diconnected within 24 hours but it was not diconnected till date and i am getting bill for rent though i am not using cell. Iam also planning to file a cse in consumer forum

Vodafone — Getting ad sms,calls and flash message at midnight!!!

This is a terrible service where we are being punished to buy thier service!!! I called up customer care and told my complaint but u know to deactivate these services I would be paying them 3Rs. I said OK no big deal..but inspite of deactivating I am receiving these mails in more frequency than ever please help!!

I'm having the same problem with the Flash messages constantly coming in. Vodafone Care has no idea of what they are (Flash messages) so call me an for claiming so.

Someone sue them.

Vodafone — i did not active my hold and conference options

I DID CONTACT THE CUSTOMER CARE
AND I CANNOT ACTIVE MY HOLD AND CONFERENCE OPTION..
PLEASE HELP ME MY MOBILE NUMBER IS [protected]

Vodafone — unwanted mess

+91 [protected]

I am getting unwanted message and calls from this number and black mailing.i want to give a police complaint.So i need the address and details about this number.

vodafone has put the Flash message services for all the postpaid numbers by default without intimation to the customer. these messages are not for free of cost. customer will be charged with 3 Rs if clicks OK. These messages are very much disturbing. and to deactivate this service, the customers are being charged 3Rs unnecessarily. This kind of services should be stopped. Every company should respect the interest of the customers before burdening them with unnecessary default services. Please take necessary action against such service providers and save the customers.

I keep getting these annoying "Vodafone Flash" messages
http://www.vodafone.in/existingusers/services/pages/vodafoneflash_vfoneflashacti...⇄

They eat up my battery life,
which is why I want these disabled.

I did not activate these, there is no option on my handset to activate these,
and so there isn't any option to deactivate these,

Vodafone.in website also does not list a way to deactivate these.

Vodafone must provide an opt-in mechanism or disable this "FREE" service, for everyone

You can disable it on ur own!
Goto Vodafone services
and in Vodafone flash -> goto activation
u will get 2 options : activate and de-activate
select de-activate n u will stop receiving those flash messages...

Regards,
Rahul

It's really annoying and should file a complaint against Vodafone.
Thanks to comment paste to deactivate the same.

Airtel Post paid connection — Getting unnecessary promotional SMS and calls

Getting unnecessary promotional SMS and calls even after (45 days above) registering in to DND disturb list

I was going NUTS because of these flash messages. I had already activated DND. THE CUSTOMER SUPPORT GUYS DIDNT HAVE A CLUE what it was - such . I tried the suggestion by Rahul punjabi. I hope they dont charge us to disable flash.

If this doesn't work I'm jumping to Airtel for good.

Spice — unnecessary disturbance by receiving cals from mobile company and others

do not disturbe on mobile no [protected] and [protected] either by message or by call

Vodafone — unnecessary loss my money

hello sir,
you are mentioned tollfree number 55655 for the caller tunes.in the site.www.vodafone.co.in..then i called to this number.after comapletion my call .iost 4 rupees.why.55655 is it toll free number or not.plz give me feedback urgent.

I completely agree with Santosh unncessary inclusions and there is no repose to this. At the end of the day we are the ones as customers to bear the Brunt of something unnecessary something that was never asked 4 in the 1st Place.
Services are really turning out 2 be appauling.

Those who dont want the services have to send an SMS to 1909 in the format;
START DND and the services will be deactivated. But God Knows for How long and how many times they will keep charging Rs. 3 from eac of their customers and make a banquet out of it.

Goto Vodafone services
and in Vodafone flash -> goto activation
u will get 2 options : activate and de-activate
select de-activate n u will stop receiving those flash messages...

Vodafone — Flash Service Charges

I am a vodafone customers and have 2 cell phones since past 2 years, recently I noticed a SMS charge of Rs. 12 and I had no idea about this charge so I discovered (by calling customer care) it was about flash service which I never signed up or opted for or signed an agreement

I am not getting credit back, I am disappointed with vodafone, I am filing a complaint with CERC Ahmedabad to take this matter with vodafone

I went to Vodafone services
and in Vodafone flash -> goto activation
u will get 2 options : activate and de-activate
select de-activate

But Still I am receiving those flash messages... What Do yar ..Please hepl Me

my simcard is network problem( this complaints regular& 5times/year)
mobile no-[protected]

In SE phones go to Entertainment-> Vodafone Services->FLASH!->Activation->De-activate. This worked for me. In Nokia phones i think the Service msgs should be disabled. I still dont know how to deactivate those FLASH msgs on my Samsung phone(SGH-C160). Before I figured out how to deactivate those FLASH msgs they were a big nuisance and drained my phone battery life quickly. Vodafone should give a way to deactivate through sms. They shouldn't have activated without our permission in the first place(FREE or NOT). And DND doesnot work for the FLASH msgs because I tried and I still kept receiving them. I dont know if I was charged for the deactivation.
I am a new postpaid user(also a old prepaid user). Vodafone 111 doesn't work, it says "...we are happy to help you" then goes blank. The call isn't cut but there is no response after that.

Everytime im sending a sms or make a call i get an flash message..n nw im so irritated that i cant bear it nemor...custmr care guy told me 2 go vodafone services n den on flash msg n den actvte n den dactvte.bt i dint ve option of flash message neither nebody in my family ve dis option...can u plz tel me hw 2 get rid of it in dis condition?

Myself V.S.Warade my speaker has not work properly I live in Nagpur so please tell me the service center in nagpur where icollect the speaker of my spice mobile my handset no. is SPICE S585

vodafoneIN — one message can be received

Respected Sir
in the dated 17.09.2009 has one message is recieved on Mob. [protected] in that messge 1,000,000,00 BP Euromillion has been won mobile promo draw and for which i claim so plz. take my request sincerely and advice me

i m receiving flash messages instead of text messages. my friends are forwarding me text messages and it shows flash message with some text written as "please make some space for new messages" and my inbox is totally empty. the message forward is not seen. i am having nokia 6085 mobile. plz. give me solution.

Vodafone — Deactivated my sim in nokia handset

Hi i need to inform about this bloody vodafone....
my Father using vodafone for last two years...
we are using nokia 1100...
we don't want to change my number for that only we used that sucking network..
Now indian govt made blocking the china mobile..
if the people using china mobile connection intruppted..
But these stop the connection of mine...
when i am asking to customer care they are telling...
you need to produce the proof again..
how many time i will surrender my proof....
even if they need proof means they need to inform....
for setting caller tune or some other value added service they are making calls everyday.
But proof they don't inform to me... My father get upset due to this bloody network... he was retired govt employee and also a heart patience ...
and he gave this number to his official for getting his all the allowance and pf etc...
For giving the proof to that also we need to travel 180km...
their is no vodafone store in our district and the district surround as.....
so i request all the people try to use Indian network whatever ...
Dont use this Vodafone network.....

Vodafone — irritating my friend with unwanted messages

hii this is manas i am registering a complaint on a person.who is harrasing my friend with unwanted mess.pls help me to trace him.thank you...
His mobile number is [protected]

what ll i do my no is activated in dnd n m stil getng tele marketing call any sugestion

Thanks a ton Arun!! Deactivated the flash service on my SE!!

Thanks for this post.

It really helped me alot

these flash messages taking huge battery backup ... its very cheap strategy of vodafone...vodafone should shame on this idea to earn like this... just crossed all limits yaar...

my battery charge was getting down so soon..i had no option to deactivate it through 111.now i did it.. :)

Thanks for your post Mr.Rahul...

how to deactivate it in a nokia basic model phone nokia 1661 ?

vodafone sim and messages — stop sending messages

sir,
you company is sending messages and various ads and sometimes ringing up to tell about music.so you find it out and sending this msgs or ringing up tomy phone [protected]

@ isha Riaz hey wat did u msged to 111 i had switched this nuisance of getting call charge summary flash after each msg n call but it has reactivated itself mind telling wat u msged as i have fogotten wat i did

Guys I have an Iphone and this is the worst thing ever my battery does not last over 2 hours I cant get to the stupid vodaphone services

any ideas

Vodafone — Unnecessary charging for alerts

For last 3 days, daily I am receiving cricket match alerts for T20 world cup from Vodafone. I have not subscribed to it. However, daily I am being charged Rs.5 per match. Since there are 2 matches per day, I am losing Rs.10. When I called up the call centre, the person refused to accept the fault and when I wanted to escalate to the next level, kept the phone on hold and finally disconnected.

It is really cheap of vodafone to bring up this flash messages thing.I cant even disable it on my phone(nokia 1661) as there is no option for sim services/vodafone services.My whole battery life is getting eaten up and I lost about 50rs before realizing what was actually going on.
I cant believe vodafone has taken up such a cheap step to sheat its customers

how can i deactivate net service on my vodafone prepaid number? plz help

thanks for given me help

Hi Rahul, thanks for sharing the info.. I was really bugged with those irritating flash messages..Huh! Great help! Thanks :)

- Keerthi

Vodafone — VODAFONE FLASH SERVICES

Respected Sir,
“Jay Hind”
I was very new to vodafone in gujarat circle. I had purcheses a new Vodafone no [protected]. After two days my 21 rupees diducted by compamy. When I had told to customer care they told me that this was due to Vodafone flash service seen in my mobile.
So kind attention on my following .
1) Vodafone flash service is the vodafone function which was not clearly told to customer at the time of purchasing sim card.
2) Why vodafone bydefault keep this services “on” in new sim card.
3) Another company like BSNL does not keep this services “on”.

So pl do need ful to prevent this type of cheating by vodafone.and pl. tell vodafone to give my money back.

Naresh Rana
[protected]

CC :
CONSUMER FORAM COMPLAIN NO : 16021/4/2010
TRAI : [protected]@trai.gov.in

Nokia — unnecessary activation of service

activation of service without permission

my mobile number is [protected]...a weekly subscription has been activated on my mobile phone....
so please deactivate my this service.....

dear sir,
I have taken a vodafone prepaid sim ([protected]) but from the beginning all nonsesnse messages are rushing in and deduction of rs. 3.00 now and then without any intimation. Is there any way to stop/deactivate all these services? Please deactivate everything except normal use of phone. It is not only wasting my money but also the battery of my phone.
Thanks
S bhat.

Nokia — Sim Deactivated

I have lost my Nokia 6020 handset with Valid Idea Prepaid Sim Card in it on[protected] while traveling in a bus. I kindly request you to deactivate my Idea Sim card. The number of the same was [protected].

Vodafone — "FLASH!" Services

Dear Sirs,

I would like TRAI to introduce legislation making it mandatory for telecom operators to provide monthly account statements for all prepaid customers, either free online or by payment of a fee in hard copy.

Further I would like to complain against "FLASH!" services on Vodafone. This is activated by default on Vodafone SIM cards and is a paid service which causes the consumer to loose money without any warning.

Kind regards

Vivek Suraiya

how do i disable this in sony ericsson w705 walkman phone?... i am not finding the vodafone services in any of the menus. pls help.

Agree with all! Vodafone by default has pathetic customer service in Delhi ( by far, the place where i have experienced..) and now these aggravating flash msgs ! huh.. seriously.. the only better service left to go for is now AIRTEL .. and i'm making the switch.. just wish the number portability comes soon!.. :)

Nokia — Flash message

My pohote is getting flash message continuosly, du to this my phone is becoming very low, please stop this flash message

Am getting flash msgs ...i have complained to customer care n number of times...every time i get a response of sorry 4 the inconvinience..n it will be deactivated within 24 hrs..but more than 6 months still its not done..n my set is nokia 7610 supernova...this doesn't have the option of vodafone services...am irritated by these stupid flash msgs...can any1 plz help me out to deactivate this...

am receiving flash messages from past 6 months...i cald customer care to complain regarding this n number of times...but i get response as "sorry 4 the inconvinience and it will be deactivated within 24 hrs".but still its not done...can any1 help me out to get rid of these stupid flash msgs plz...

Vodafone — Giving Marketing Calls telling will get services which are not available

Hi,

My name is Alex (Mb Number [protected]) from Bangalore. On Dec 17 th (around 4:17 pm) i got a call from vodafone marketing department telling if i activate GPRS service for Rs95/-, I will get a download limit o[censored]p to 4GB with speed of 192Kbps. I asked her to activate the service if and only if i get a speed of 192 Kbps. She said i will get it surely, other wise i can give a complaint to 198 (Vodafone Complaint receiving number). I am not getting the speed. I called to 198- 5 times , explained the issue to 5 representatives, waited for 45 mins, to get it connected to a supervisor. All these people said there is no such service provided by vodafone which gives 192 kbps speed.

I just want to bring these kind of calls in-front of everyone and i just want to know why these people are giving such kind of calls which is indirectly a method of cheating customers. How much money they must have made by giving such kind of wrong information to customers, imagine the amount they have collected by charging Rs 95 from one customer.

I got the call from the number [protected], and the lady talked to me told her name is Nalika.
The supervisor, to whom i talked told he will inform this to the marketing dept, I asked him to give a complaint number. He said if i make this a complaint i will take min 7 working days to get the process initiated.

I am hoping he will inform this issue to the marketing department and get back to me with in 48 hrs as he told me.

I also request TRAI to make some kind of regulations which can control these kind of cheating calls from the service provider itself.

I lost Rs 95/-. How many others must have lost money like this. I don't know.


Thanks
Alex

I recently bought my brand new X6 and decided to get a Vodafone Prepaid. Now Im bugged by these so called Flash Messages. Most important when im in office there's no excuse for these kind of Crap. Needless to say nobody has the time nor the need to accept these messages. I just want to say to these Vodafone Psychos to stop these kind of nuisance to its customers. I'll give it a last try, If not I'll change to AIRTEL within a month.

Vodafone — Flash Message Nuisance

I recently bought my brand new X6 and decided to get a Vodafone Prepaid. Now Im bugged by these so called Flash Messages. Most important when im in office there's no excuse for these kind of Crap. Needless to say nobody has the time nor the need to accept these messages. I just want to say to these Vodafone Psychos to stop these kind of nuisance to its customers. I'll give it a last try, If not I'll change to AIRTEL within a month.

Vodafone — disconnect of flash msgs

Dear Sir,

1. Inspite of repeated request with your customer care to stop flash msgs on mob No [protected] no action has been taken by vodafone to stop these msgs.

2. you are requested to stop these msgs immediately.

3. Please confirm this in this email address [protected]@yahoo.co.in

By Lt Col Gopal Singh

thanks...a lot

You can disable it on ur own!
Goto Vodafone services
and in Vodafone flash -> goto activation
u will get 2 options : activate and de-activate
select de-activate n u will stop receiving those flash messages...

Folks, those having Nokia sets and not seeing Vodafone services in the phone menu can try the following instructions.

1. Goto Menu --> Hutch Plus
2. Select the option "Hutch Alive"
3. Select option "Activation"
4. It will give you 2 options, Activate or De-activate. Choose De-activate.
5. Click OK and restart your mobile
6. Voila!

mobile user/vodafone — annoying by calls

Hi sir,

I am getting a call from a vodafone Gujrat, this person is continue calling me and whenver i pick the call he doesnt speak at all and after some time, he will start calling again. This is so uncomfortable and i dont want such calls.

Number of the person is: [protected]

It is a humble request to do the needful from your side and let me know if i need to make a FIR report against this number.

Thanks & Regards,
Chandra

vodafone has put the Flash message services for all the postpaid numbers by default without intimation to the customer. these messages are not for free of cost. customer will be charged with 3 Rs if clicks OK. These messages are very much disturbing. and to deactivate this service, the customers are being charged 3Rs unnecessarily. This kind of services should be stopped. Every company should respect the interest of the customers before burdening them with unnecessary default services. Please take necessary action against such service providers and save the customers.
Also it takes more than 10 mins before customer care exec picks up n speaks - AND they are charging 0.50 paise per 3 mins !!!!!!!!!!

thanks a lot amritpal_raina...ur suggestion was great..from past 2yrs am getting these flash messages n it was activated by them without my knowledge n i din know dat i was getting charged for them..now i have deactivated following ur suggestion n it saved unnecessary charges on my mobile..thanks :)

Hi I am aslo facing the same problem. I called to customer care many times they are just playing with me like servie will stop within 2hr, 4hr, 24 hr, 48hr . I am going to change to airtel. I have post paid connection since last 3 years with vodafone and such stupid eveperince thing now coming.

i dont have the vodafone flash activate/ deactivate option on my phone..

These really problem Vodafone must sincere on it.

Vodafone — deactivation of flash sms that comes on my cell abt all offers i dont want that please de activate that thing

some jokes pack and math sums and many more things are activated on my cell nos [protected] pls de activate all schemes alternate nos is [protected]

Vodafone — activation of unnecessary services

My phone number is [protected] which i had ported to vodafone 3 months ago. But i am facing many problems regarding the activation o[censored]nwanted services on my phone. Recently FLASH service was activated when i was in roaming & my balance was continuously getting deducted due to this service which i had not even activated and moreover the option of flash service is not even present on my phone. I called the customer care & they asked me to deactivate it from my phone which was not possible as the option of the service is not available on my phone. This service gets activated only when i am in roaming & balance is deducted. Now i am thinking to port my number again due to these problems. If it gets corrected then i might not port.

"Your connection is still active.Plz pay the balance for not disconnecting..blah blah blah...". This is the I am hearing every time I make a call. Listening to the message in Hindi, Marati and English, I really waste 1min for each call i make.

Thanks a lot Rahul Punjabi, I was really harassed by the flash, the phone would light up in the night, and usually at awkward hours. I am using Samsung Galaxy S, the menu scheme is SIM toolkit --> FLASH! --> Activation --->Deactivate

And the Flash message gets deactivated.

Sarwar Ansari

Thanks Rahul Punjabi and others..I was so irritated by this stupidity of Vodafone. I m planning to change my service provider...These guys are such Waste...

The deactivation stops the msg for while and activates again automatically. White collared thieves.

Vodafone — Being charged for discontinued VAS

I had taken a new postpaid vodafone connection (No:[protected]) in March,2011. Since first month itself, i was being charged for services I had not activated. After that I got all of them discontinued including hungama pack ( i dont even know what that is). Inspite of that it religously features in all my bills. After repeated calls to customer care and multiple cancellations of the same service, it still features in my bill. To this finally in August vodafone customer threw a new jazz at me saying this will have to be disconnected from some website on which vodafone has no control. This makes no sense. Then how the hell it ever got activated. I am sick and tired of this mothly trauma. Their nodal officer has not even replied to my mail which was written on 11th August.

Hi! I am receiving flash messages from Airtel and they are charging 10/- Rs for each. Is there any procedure to stop flash messages. I am using spice 4580.

Vodafone India — FLASH message not deactivated

Even after making Complaint No.[protected]. repeated deactivations of FLASH messages,the service had not been discontinued.though told that it would be done immediately.

I am getting vodafone service messages even in the midnight.It disturbs me a lot, how should I for bid them. Once I read in a newspaper that we can complain and we can even fine them for this.please help..

please note that i am vodafone postpaid connection (M. No. [protected]) please deactivate the value added services from my connection. please needful this... thanks

For post paid vodafone users goto compose sms in your mobile and type " CAN FLASH" in and send this sms to 111 (toll free). This worked instantly for me.

air tel also same problem...flash message i complained so many times but they said this is by default and check with your phone

thanks for posting s solution Rahul; it worked as per yr instructions.

It is atrocious & unacceptable on the part of Vodafone to let these Flash messages sent to the customer by default. Vodafone must deactivate this immediately. It is so disturbing and annoying and if this is not done with immediate effect, all consumers should take up this matter to regulatory authorities.

vodafone is looting its coustomers with these flash messaging service...it pop ups every 3 seconds...its unbearable
and it bypasses all screen lock and gets falsly pressed without consent of the user...and 3rs gets deducted...

ya white collared thieves

I keep getting these Vodafone Flash messages. It disturb me and mostly wasted money on these stupid messages. My battery also get down very fast coz of these messages

Vodafone — without intimation removing the free message services

Hi sir,
daily 150 messages free but since from 4days when ever i message the amount is getting deducted[without intimation of removing the free message services] from my account. kindly look into this matter and please provide me the free message services once again.

thanking you,
your sincerely,
syed ershad
[protected]

Thanks it worked by deactivating FLASH on Vodaphone services

kindly follow the Rahul Punjabi steps, you can solve the problem.

Hi,
I started getting these flash messages on my Vodafone number since last two days. Within every few seconds I was getting these messages even if my phone is locked. So, finally I was trapped and by mistake I clicked on 'OK' button instead of clicking on 'back' button and before I could think, what has happened, I received a sms stating that 'Based on your request, Daily Joke pack has been activated and Rs 30 has been charged as Service rental'. Vodafone got succeeded in their very intention of sending such messages but I am extremely annoyed by these cheap tricks of vodafone. Is there any way to get my money back?
Now, I have deactivated the flash services following the tips given by people in this thread.

For people using Airtel follow these steps to deactivate these flash messages
1. Select Airtel Live from menu.
2. Select airtel now!
3. Select Start/Stop
4. Select Stop.

I tried this on my Nokia 1661 model and it worked... Hope this is help!

I have been receiving recorded calls in Kanada and English from
+91 [protected]
+91 [protected]
+91 [protected]
+91 [protected]
+91 [protected]
and so on.

Everyday around 3 to 4 times I get these type of auto recorded calls. I have complained about this at least 4 times to the customer service number and no effect till date. Whats happening with Vodafone? My Number is on DND.

sincerely
Richard,

I bought a new Vodafone prepaid sim and ever since I activated it I am getting promotional calls and these flash messages pop up on my screen every few minutes. It is very annoying and if you accidentally click ok on those messages you will be charged for it. What kind of is this, its a [censored] scam.

Vodafone has become a beggar company, trying to suck money from customers by these fraud services.

Anyways guys to deactivate it do the following-
Go to Vodofone Services --> FLASH! --> Activation --> Deactivate.

To stop the promotional calls do the following-
Go to the below link and apply for DND (Do Not Disturb)
https://www.vodafone.in/pages/dnd.aspx

Best regards.

balance cut without any reason & no responce from customer care

Company has cut 69 Rups from my balance with out any resone & agane customer care is not responding to me I whant my balance back Or I will tack this complain to distic court

WITHOUT INFORMATION BALANCE DEDUCTED

IN THE NAME OF D2C_SALPARNI_LOOKA THEY HAVE CHARGED RS.99 WITHOUT INFORMATION PLEASE CHECK AND DO THE NEEDFULL.

billing problems

Some additional hidden charges were included in my bill..

i want to call details

i have all ready to join my mobile no. [protected]

300 rs deducted from my no. for some download which is not at all performed by me

T

CANCELLATION OF POSTPAID SIM

Since i have been charged so much for internet services, i asked the Vodafone customer care to cancel my sim, but they have not cancelled it and asked me to pay extra charges. Also, there are lots of hidden charges

requesting call list

due to some resons i safring a roblem in my home and life please consider me and give me below number call list last 2 montha [protected] send to [protected]@gmail.com

Charged more than legal fees for SIM replacement

I want to replace my sim card in Bhandara vodafone Store for Which they charging 150 rs instead of legal fees rs 25

deactivate number

Please deactivate my mobile no.[protected] as your billing system is not satisfactory.

THEY ARE CHARGING ME FOR WWW SERVICES FOR LAST 5 MONTHS , BUT I NOT USING THAT SERVICE.
I CONTINUNELY CONTACT THE CUSTOMER CARE SERVICE
BUT THEY ARE NOT REPLYING.
I ALSO SEND HIM THE MAIL BUT THEY CAN NOT DO ANYTHNG.
WHAT CAN I DO.

I want to know my billing status.

I am a bonafide Vodafone Subscriber bearing Vodafone No’s [protected], [protected] and [protected]. I have since the inception of subscription of Vodafone at all times regularly paid all bills due from me against my usage of Vodafone Mobile Telecommunication Service. Despite the same, I have been harassed and have been made to go through tremendous harassment due to the high handedness and irresponsible behavior of Vodafone on several occasions. I have been harassed by Vodafone time and again in the past 4 months regarding the payment of her mobile bills. Vodafone has on several occasions erred in computing and sending the correct bills and hence, I was on several occasions asked to visit the Vodafone store. Despite me going to these stores my billing problems have not yet been resolved and every month I have been visiting the store trying to resolve the same. Due to Vodafone’s erroneous billing, I have been often charged late payment fees which again on my insistence are reversed in the next bill and this continues every month since June 2008. On October 3, 2008 I made timely cheque payments for my 3 numbers ([protected], [protected] and [protected]) in the amounts of 1416.81, 121.70 and 699.88 respectively. Although the amount was debited from my account on October 4, 2008 as seen in the bank statements, Vodafone claims that the amount has not been credited in their account and hence, my bills reflect unpaid. Due to this I was time and again called and smsed by Vodafone and their recovery agencies. I was then asked to fax the bank statements, which she faxed on the October 8, 2008. On October 9, 2008 all outgoing services from my client’s numbers were blocked. On October 10, 2008 I visited Bandra Vodafone store and spoke to Mr. Gufran Sayed Kadri. She was made to wait for 2 hours in the store from 3:30 p.m. to 5:30 p.m. During this time Mr. Gufran and store manager Mr. Kamaal took Xerox copies of the bills and the bank statements assuring me that her problem would be resolved. However, on October 11 and 14, 2008 client got calls from Vodafone asking me to make payments. I dread that my numbers will again be deactivated. Further, I requested Mr. Gufran and store manager Mr. Kamaal to give me a written assurance or some receipt that I had made a due complaint and that I had taken all due steps to resolve the billing problems. However, both Mr. Gufran and store manager Mr. Kamaal refused for the same only giving me verbal assurances and a complaint No. SR#[protected].

Respected sir,

1. I am not fully sastified with vodaphone services . I purchased wcc card at Rs. 2500 . When we talk then my balance has been detected from Wcc account as well as from sim account . So what should i do
plz tell me what r the problems we r facing . Ur Vodafone Care no . is also not responding .
2. As u also know that exam days r going on u r sending unnecessary calls on all no . Which divert students attention .
So u plz check go through my problems

Vijay Mehru
sector 47 d chandigarh
mobile no . [protected]

Have been hearing abotu billing complaints but did not take it seriously untill I burnt my hands. I have been heavily charged for the incoming calls during international roaming, where I have not even made a single call/received calls from specific numbers. Have been fighting with Vodafone but not hopeful of any solution. If anyone else was victim to such reasons and if you were successful in your fight against vodafone, please advise me

cancellation of my post paid number [protected]

Hi! I am in Bombay for 1 and half month and I got a vodaphone card since one week. Today I received 3 SMS. The fiirst one was from the number 6789 and said that "Hello! You spoke to Gufran Sayed Kadri. We'd like to know if you were happy with the experience. Reply Toll free with Yes or No". Of course I didnt make ant call!!! Then one from Vodafone; "We are processing your bill payment of Rs 65 by credit card. The amount will be credited to your Vodaphone account". And to fiinish the third Thanks to me paying the bill of 65 Rs towards my Vodafone Bill!!! What the [censored] is this! Please help!

Vodafone — Billing Problem in Vodafone Number

Hi Sir,

I was using one vodafone number and on which STD charges was 1 Rs. But in the month of November they have charged me 1.5 Rs for STD and regarding that i have complaint so many times in vodafone call center but still its not yet resolved.

So i have stop payment of that number and even after that they are not ready to resolve issue.

Please suggest what should i do?

Thanks in Advance

Hi Sushil,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yl2x9dv and we’d be happy to help.

Regards,
Vodafone Customer Care.

vodafoneindia — billing

i have shifted fm kolkata to chennai to 14/8 nehru nagar ,fourth main road,adyar ,chennai-600020.my billing cycle is 6th every month..i want my bill to be sent to the chennai address including the 6th january bill..no response ..i also want to disable my kolkata mobile [protected] since i have chennai mobile [protected] for which i have given proof of my address..what is blocking in sending the bill of 6jan to my chennai address andalso disable/disconnect my kolkata mobile

i am using vodafoe number [protected].i am facing problem from last 8-9 months.i had call helpline number of time but my problem is not been solve.i dont even received any call from vodafone for my bill payment usally they call number of time for the payment but this months i dint received a call plz do solve my problem yhankyou.

hi.....m chander bhushan [protected] my postpaid bill was 380.03 which was not reasonable it includes those calls which r free (on aparticular number)
i complained dis at vodafone store n i also submit dis comlaint to them, but now the disconnected my connection i have paid 200 which was my bill so plz restart my connection.
n m not gonna pay d remaining bill otherwise they did not started my free number call n gave me incomplete information ....

Vodafone — harrasment highhandedness

Sir

Past 06 to 07 yrs we are having Vodafone post paid connection [protected] and [protected]
we had to put up with bad service, wrong billing stopping of service inspite of payin bills on time
fully unhelpfulness arrogance of staff and officials signal problems etc etc
We said enough and wanted PORT nuber from vodafone to move a better telcom service
provider. for the past 15 days we are further harrased and they are adment not to allow
us move out. are we bonded labours ?? TRAI govt of India has allowed portability since
almost 12 months BUT Vodafone officers & staff don't bother about TRAI, Govt of india ??
So we come to you for urgent help--pls help us get PORT number for smooth tranfer to
a better service provider

thanks

Pravash chandra Roy ghatak
[protected]@yahoo.co.in,[protected]@gmail.com
Tel 28567874, [protected], [protected]

I have activated this no: [protected] on 17/12/2012, and also I request to activate VMC-Rs.199 and 85_New plans. Soon after the sim activated I used to browseed and all. but they are not activated VMC-199 plan. after few days back only they activated and bill also generated not for the plan.

Right now I got a bill amount as Rs.3195.

Hi,

I have activated this no: [protected] on 17/12/2012, and also I request to activate VMC-Rs.199 and 85_New plans. Soon after the sim activated I used to browse and all. but they are not activate VMC-199 plan. few days back they are generated bill not for plan based bill.

Right now I got a bill amount as Rs.3195.

I recently switched through MNP from Loop prepaid to Vodafone postpaid on 14th March 2013. I was given a meagre credit limit of 200 Rs in the beginning and my outgoing services (calls, messages and Internet) were barred when i exceeded that. After much prodding the services were started and my credit limit was still only increased till 800 Rs. Today, my unbilled amount exceeded that amount so again my outgoing services have been stopped and I was asked to pay 846 Rs to continue using the services. All this within just 15 days of my new connection! If this is the poor service I'm getting I would like to file a case against Vodafone.
Vodafone Number: [protected]
Ashwini Ambrale

My outgoing services have been barred for the THIRD time in less than a month! Internet Usage charges of Rs 648 have been imposed for the date 15th march 2013 to 16th march 2013 as my free internet plan wasn't activated till 16th march 2013. This delay is due to Vodafone so I should not be charged for the same. I won't pay the amount of Rs 875 as told by Vodafone till these charges are reserved. I am regretting switching to Vodafone because of the continued poor service being offered. The case will be referred to the consumer forum.
Ashwini Ambrale
[protected]

My outgoing services have been barred for the THIRD time in less than a month! Internet Usage charges of Rs 648 have been imposed for the date 15th march 2013 to 16th march 2013 as my free internet plan wasn't activated till 16th march 2013. This delay is due to Vodafone so I should not be charged for the same. I won't pay the amount of Rs 875 as told by Vodafone till these charges are reserved. I am regretting switching to Vodafone because of the continued poor service being offered. The case will be referred to the consumer forum.
Ashwini Ambrale
[protected]

Monday, 15 June 2015

The Managing Director
Vodafone India Limited
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel
Mumbai - 400 013

Re : Cheating by your Company regarding Red Family Plan Scheme and Invoicing o[censored]nknown Number in My Red Family Plan

Sir,

I had port-in to Vodafone from Airtel (Mobile No. [protected]) after nearly twelve years of association so that I can use Red Family Plan with any excess usage by my wife, Sarita Maloo (Mobile No. [protected]) getting adjusted with my 899 Plan. Therefore, after porting in myself, I got my Wife’s Mobile No. [protected] also port-in to Vodafone with clear instructions to your Customer Support Executive (111) that her no. should be in my Red Family Plan.

Your Customer Support Executive had sent a Dealer to fill up the form and collect documents with necessary payment. To my shock, her no. was not included in my Red Family Plan and was billed separately under 399 Red Plan. Immediately, I spoke to your Customer Support Executive who advised me to visit Vodafone Store, Sunder Nagar, S V Road, Malad (West) and check the Form filled by my wife. On checking the Form on the Screen, it was clearly visible that my Wife had ticked Red Family Plan clearly but the same did not incorporated into your System which according to your Store Executive is a common problem of taking mobile connection through Dealer instead of Vodafone Store. I do not know whom to blame as I had approached your Customer Support Executive (111) who had sent Dealer to my house for connection and I had not volunteered for the same.

Nevertheless, I thought that since your Organization is so big, such mistakes tend to happen once in for a while and I decided to bear additional cost of Rs. 400 to resolve the matter.

But to my surprise when your Vodafone Store finally got added my Wife’s No. [protected] to my No. [protected] under Red Family Plan, they also added one more No. [protected] without my knowledge which I do not know Who it belongs to ? I, once again, called up your Customer Support Executive ([protected]) to inform them about this error but they were of no help to me as they did not had outgoing facility to check on the unauthorized number. They requested me to approach Vodafone Store, Sunder Nagar, S V Road, Malad (West) and I, once again, visited the Vodafone Store and tried to make them understand that Mobile No. [protected] has got added to my Red Family Plan without my knowledge and it is operated by one, Mr. Sharma from Juhu. Vodafone Store Executive were not ready to believe me but after lots of persuasion, they raised a query but could not give any satisfactory reply to such addition to my Red Family Plan.

The Story does not ends here ?
Now, I have been receiving combined Bills for my Mobile No. [protected] alongwith my Wife’s Mobile No. [protected] and Unknown Mobile No. [protected] with Due Date[protected] and .

• I do not know how to settle this bill and Why should I make excess payment every now and then for the intentional mistake of your Company ?

• It seems that there is systematic fraud committed in your Company to defraud customers like us by blatantly overcharging us and your Back Office Department is grossly involved in overcharging the customers using unfair means and methods.

• Are we suppose to visit your Vodafone Store every now and then for petty issues like settling of bills, etc.?

Under the above circumstances and considering factual position, I feel that I have been continuously cheated by your organization in the above matter and in case, you do not take any action against your Customer Support Executive / Vodafone Store Executive / Back Office Executive (who is involved in continuously overcharging me for no fault of mine) under information to me, I will be forced to presume that such cheating is taking place with your permission.

Thanking you,

Yours Sincerely,


CA Sanjay Maloo

Hello Vodafone support team,

Thanks for your acknowledged but your response is not as per my expectation. Your reply is completely based on the assumption that I must have done/activated/used this service from my instrument. I have clearly mentioned that I havent done any of such settings from my instrument or you can say that my instrument is not capable of such browsing capability. For me mobile is just medium to send/receive messages/calls...nothing more then that.

You can check with your technical team if there has been anything from my instrument that I am using.

I just wanted to know if you expect me to pay for the activation and uses that I havent been responsible...in this situation I would prefer to surrender my connection along with my other add-on number [protected].

Will look forward for your further response and decision.

Thank you

Regards
Manav Sain
[protected]