Vodafone India Complaints & Reviews

This is in regard to Postpaid Connection of Vodafone in my name Kuntal S Shah M[protected] .
The bill for Bill Period:7.5.11 to 6.6.11 Bill No. :[protected] Bill Date:7.6.11

The charges for this bill period are Rs. 8003.82.
Further,in this bill an outgoing ISD call with following particulars is reflecting:
Date- 15/05/11
Time: 155 min
Number[protected]/[protected]/[protected]/[protected]
Duration(min:sec)-155 min
Charges(Rs)-6975/-
I, Kuntal S Shah, using Vodafone's postpaid connection from last 3 years. Regularly paying bill on time. Never done ISD calls. But this time bill was raised for ISD calls to country Sao Tome & Principe of Rs. 6975/- in a single day on 15.05.2011 on above mentioned numbers. Even I never heard about this country. After receiving Bill in June, I made complaint to Vodafone. But they confirms that their bills are accurate and they do not charge for services which is not utilized.
But I am also confirming that I did not made any ISD calls to that country.
then why should I pay for calls which I did not made. Also my dynamic credit limit is 2500/- then why vodafone did not barred service. They barred service from evening of 17.5.2011. I am afraid about it that if my phone was hacked and misused, Kindly tell me how to prove my point that I have not called on this number, all I can say is that go for Vigilance Enquiry for this telecall.so pl. look into matter and request to waive the wrong billing amount.

Hi,
I am a vodafone postpaid user. Vodafone charged me for the calls which were never connected while I was on international roaming. I have immediately raised this issue as soon as I got the detailed bill from Vodafone. I communicated to them the same problem through email, through phone calls and in person. I have submitted call logs from my blackberry to vodafone but they did not accept it. The extra charges were Rs. 990 + 10% service tax + 3% education cess. They have never resolved the issue and declared me defaulter.

I have been using this no. for more than 5 years.

I request you to take up this issue with vodafone. I do not want to be a defaulter and at the same time would like to continue with the service provider and my cell phone number. Moreover I do not want to pay for the services I did not use.

My contact details:
Cell phone no.: [protected]
email id: [protected]@gmail.com

I had recharged my phone with a RS 95 top up plan of internet.On 25th JUNE 2011...
I had messaged ALL to 52586 about 15 times to get the settings on my mobile..
But there WAS no response.
Then I mesagged my IMEI no. to 52586 to manually get the settings.
But again NO RESPONSE.
Then asked about this problem to the customer care no. 111 who were not able to solve this problem either.Instead transferred my call which never answered back.

This is my request to solve this issue as soon as possible as I need the internet connection urgently.

thanking you
HARDEEP SINGH MEHTA
[protected]
mobile model - HTC NEXUS ONE

I am sending SMS PORT 1900 <10 DIGIT MOBILE NUMBER> but there is no response. I have sent this sms atleast 10 times in last 7 days. I have heard Vodafone will create issues in porting but to this extent, I didnt know. This is the first step and this the reaction. There customer care says keep on trying this is really irritating. I am not sure whom to contact. I raised this request to corporatecare.[protected]@vodafone.com for 4 to 5 times but no solution.
I have vodafone connection from last 4 to 5 years and last month i shifted to vodafone postpaid connection.
I have two vodafone prepaid numbers last month two prepaid was converted into post paid for one number i got UPC code for another they are creating problem.

I am Ankit Gupta, mobile no.[protected], vodafone postpaid customer. I had been given a special benefit of "One Vodafone Number free calling on for 3 months" from Vodafone Store Model town, Delhi as on 14th April 2011. As per my latest Bills of the month June 2011, I had been charged @20 paisa/min for the outgoing calls on that number i.e Rs.224. No action is taken as per my complaints and requests by Vodafone care and Vodafone Store Model Town, Delhi till date. This problem is arised again as i had previously complaint for the same problem of the month april and may 2011.
The customer care executives in Vodafone Store, model town Delhi, treated me very badly. They totally back-step from their words and the way of talking is also unprofessional. Ms. Nishtha wason is the concern person at the Vodafone Store Model Town, Delhi to whom i had been talked. She clearly warn me for complaining anywhere and is refused to waive off these unnecessary charges levied on my bill. This is totally inconvenience of services by the Vodafone Store Model town, Delhi. I have been mentally harassed by the Vodafone Company from last three months.
So, please kindly take some action and waive off the charges.

i have purchased one data card from the so called company vodafone .after i use it i come to know tht it is not providing any speed even it cant open the site like GOOGLE.N the company commits tht it provides the speed up to 3.1mbps n for mee it's not n by calling in there customer service there say's tht they can't regarding the speed problem & sometimes they hold the call not attend after that .So i just want the not any compensation frm them...Pls help me......

we have some tower related problems in our area rander in surat city gujarat. when we are at home we are not able to receive or make any call and thats not all, when we message some one the tax are not delivered immediately and some time we the txts which r received were almost sent about 5 to 6 hours earlier. we are greatly disappointed with this kind of service but we still want to continue with your services because of your prestige.
please kindly solve our problems as soon as possible...



regards
harish panchal- [protected]
roshni gajjar- [protected]
keyuri tailor- [protected]
dharm panchal- [protected]
amit panchal- [protected]
vrushank bhatt- [protected]
arun bhatt- [protected]
kuntal jariwala- [protected]
jay pastagiya- [protected]
sagar mevawala- [protected]

I am vodafone user. I have two SIMS of vodafone No. i.e. [protected] and [protected].
My 2nd NO. i.e. [protected] is debarred and not recharge. I am contact with customer, he told me within 48 hours your SIM is open but it is not occur. Please if SIM blocked, unblocked it as early as my possible.
Thank You.
SMS on my NO. [protected]
email on email ID:- [protected]@gmail.com

i have submitted this complain before also .......that time you have resolve my problem now again i am facing problem on this number [protected] this is my vodafone number i have port from airtel........this number is now out of service again .......if you cant help me i want to port my this number to again airtel......this is my another number [protected] if you want to talk to me .....

sir,
I'm devender negi my mobile no. [protected] i m customer of vodafone for last 4 year I'm fed up from vodafone care service my internet service is not working from last 8 days so many time i made a call to vodafone customer care but they not taking my problem seriously only giving excuses & making fool. Two time I registered a complaint( comlaint registered no. [protected] & [protected] ) but all in vain even when I'm making a call to customer care they are not responding if I am making a call to some other vodafone no. they disconnect the mobile inbetween if my internet service problem not solve quickly then I will take service of some other operator.

Hi,

I am Karunish Arora resident of Vaishali, Ghaziabad, UP and this complaint is in reference to poor service provided by Vodafone in India.
I was working in Hyderabad from July 2009 to March 2011 and was using Vodafone mob no [protected]. It was initialy a prepaid number which I later converted into postpaid with corporate plans.
I was having problems with network availability in many parts of Hyderabad and complaint multiple times about the same to Vodafone Customer Care. Everytime I received a new complaint reference number and nothing was done till Feb 2011. At end of Feb 2011, I payed my vodafone bill from one of the relationship center in Vinayak Nagar, Gachibowli, Hyderabad and requested for migration from postpaid to predpaid as I was seeking a transfer to other state. The request was registered and I was promised that one of the executives will get in touch to proceed with formalities. But as per my expectations no one turned up.
I moved from Hyderabad to UP in March end 2011 and requested for closing my account with vodafone via email as was suggested by Customer care and Relationship Center executives. Till date I have been receiving email notifications and numerous contacts for solving the issue, but neither anyone is reaching me even after providing the contact details, nor any of the contacts are picking up call to resolve the problem. I am totally disgusted with this service and unresponsible behaviour of vodafone SPOCS.
My billing is continued till date without any affect and account is still active even after multiple complaints to close it.

Please help in this regard. Any vodafone executives reading this, please get in touch with me at [protected]@gmail.com and exchange contact details for further resolution.

i used in vodafone networks 5 years but vodafone network is failed and bawana ind area sector 3 and service is very poor so i requesting you install the new tower so provide good service my name is vivek hans my address sector 3 pocket I plot no. 65 dsiidc bawana ind area my mobile number is [protected],
[protected] pls. reply most urgent
thanking you

sir,
i have taken this number [protected] from vodafone store last month , after a month the service provider has automatically activated caller tune service on my number, when i talked to there customer care therte executive told me that u have downloaded song on u r number , which was not done by me from my number as per my mobile records .
when i deactivated my service then automatically after 2 days they activated my service again & reduced Rs.15/- from my balance when i talked to there executive they only gave me sorry instead of my hard earn money , after that again i deactivated my service through there customer care with ref no. [protected], after few hours in night they again activated my service and deducted Rs.7/- for 7 days of caller tune from my mobile,
then again i called customer care & complained about this matter they said that we are sorry & talk to aour senior and there senior talked in a harrassing way to me & he dropped his call .

after all this concern i blame vodafone for theft of my hard earn money & harrasment of customer by there senior customer care executive .

thanks
rajat kapoor
[protected]

"Dear sir/Madam,

I am using your mobile service for more than 3 years and I have taken more than 20 cug connection from your company fore my staff,since last two month I am facing a lots of problem with your billing system.

In the month of april 2011 billing cycle I was got so many reminder regarding the make payment else your service will be stop ed and I have to rush to your office for making payment.

You can check my payment history I have always make advance payment and it always shows the negative balance.

And again this month my out going call facility stop ed.

I am very much disturbed and disappointed about your services and charges shows in the bill especially in the date 30.05.2011 which is shows rs.7639.35 it is more than the blackberry instrument cost.

For above matter I have spoken to your call center

but I have not got satisfactory response.

Request you to please resolve my complaint and do not force me withdrawn all cug connection and sift to other operator. "

Hitesh katira

I ported my prepaid mobile from Idea to Vodafone recently, but I am surprised that despite promises of better services and 10 reasons why go in for portability to Vodafone, they have stopped my services outcoming and incoming calls. I need to get the services restored. I have paid them the due charges for portability and submitted the necessary documents. The number after portability worked for about 5=6 days but stopped working abruptly, now I cannot make a complaint to 198 or 111 from this phone. My phone number is [protected].
I recharged the phone with Rs. 125/- on 11 June and received a message from the company for having activated vodafone live on my connection on 15 June, which was got deactivated by me. After this the services have been stopped by the company. I can hope that some wisdom will prevail and the company will think in terms of starting back service to my connection. What ever the problem, I cannot know it from the customer care telephonically because they have stopped calls even to 111 and 198.
Harpreet Singh, Subscriber [protected] e.mail: [protected]@yahoo.co.in

sir, i lost my vodafone prepaid sim,my no is [protected] pls ....pls......... lock my no plz


it has been using by another person.........plz sir,lock the sim.........since it is registered on my name....

This is another Harassment - a real story of Vodafone, Kolkata on whom millions of innocent customer relies:
The story begins on 6th June'2011 when my staff (representative) Mr. Ayan Banerjee meet Mr. Jayjit at Park Street Voda Store
Mr. Banerjee submitted one letter wrote by me on company letter head requesting to stop CUG and change the each No. in Pre-paid connection, Mr. Joyjit suggested him not to submit hard copy better make an email to customer care and get sanctioned - it is not only easier but faster too. According to his suggestion one e-mail application sent through to <vodafonecare.[protected]@vodafone.com> Cc: corporatecare.[protected]@vodafone.com on 7 June, 2011 at 2:37 PM.

On 13 June, 2011 at 3:31 PM got an reply from Sejuti Mazumdar through <Vodafonecare.[protected]@vodafone.com> the received email are as follows :
Dear Mr. Bhattacharya, Greetings from Vodafone!
Thank you for your email dated 07 June 2011 with regard to the Vodafone mobile number. We would request you to kindly visit the nearest Vodafone Store for the process of migration of your post-paid account into a prepaid one. In this regard you are requested to submit the following documents:
A Proof of Identity (POI) and a Proof of Address (POA) and one passport size self attested photograph.
Prepaid Application Form to be filed up.
Please carry the original copy of both Proof of Identity (POI) and a Proof of Address (POA).
Kindly also be informed that in order to process the aforementioned migration, complete clearance of the billed and unbilled usage in the account is required.

On 15 June, 2011 (Wednesday)
My representative went with all above mentioned documents with photo and meet Mr. Suman Rudra customer care executive - Girish Park Vodafone Store. He refuses to accept the applications due to non availability of email copy of Vodafone and our applied mail copy.

On 16 June, 2011 ( Thursday)
Meet Mr. Joyjit / Samomoy- customer care executive - Park Street Vodafone Store. Again refused to accept the applications - the reasons was : No original hard copy of application on company letter head - stamped and signed, but agrees to accept the mail copy of vodafone.

Now being and decade old faithful customer of " VODAFONE" let me know why the style of harassment towards the customer changing each days:
Example : Mr. Joyjit - customer care executive - Park Street Vodafone Store on 7th suggested not to apply thro. hard copy and finally the same persons on 16 June, not accepting our corresponding letter and your acceptance email copy as valid documents of migration?
Finally I would also like to request you to stop advertise SAVE PAPER - SAVE TREES ………………. since your company does not believe it with hart - it is a mere ornamental jokes.
Shyamal Bhattacharya - [protected]

Dear guys,

I am purchase for one Vodafone data card Rs.1500 and unlimited plan recharge Rs.500/-,purchase date 02nd April 2011 but till now not connected the devise ...so many time I am contact Vodafone customer care, they Services is very worst for the customer complaints. I am contact Chennai Vodafone stores and Tiruchengode & Salem Vodafone stores but no response .What can I do?

Please don’t purchase for Vodafone data card ........

Dear Sir/Madam,
I have a number (+91 [protected]) in vodafone Haryana from last four months. Due to the poorest of network I want to port out from Vodafone. And submit my document and request with port number(VH542194) in Airtel Haryana . but my porting request has been denied with no proper reason (active order exists).
Kindly provide the solution or Help . so that I can port out from Vodafone.
Regards,
Sunil Chhokar
[protected]

Dear Sir,

This is to inform that I had been using Vodafone number [protected] for past 8 years in Mumbai. Since I had been transfered to Delhi I wanted to deactivate my number so proceeded to Vodafone outlet. I visited the outlet on 23rd Oct 2010 for converting my number to prepaid since I did not want to use it. I was advised by one Rupesh that I could retain this number with no extra cost for one year and that I can retain the same number by paying an additional amount of Rs.500/-. I agreed to it and he said hence forth no bill will be generated provided I dont make any calls for which they would charge. Since then I stopped using my number. The confirmation number was given to me as[protected] &[protected] dtd.03.11.10. This request was not recorded into their system and they kept generating bill till date. I visited 6 times to the outlet everytime I received the bill towards plan charges which they are not supposed to do it. Every time I vivited the outlet I used to collect the reference number and all the time they landed up saying I am issue will be resolved in 48 hrs. Today 7 months have passed and still I receive the bills. Now they have started harrasing my family over phone by giving bad words. This is not expected by a multinational company like vodafone. The following are the request numbers given to me each and every time I visited the Outlet.

[protected] dtd.14.03.11 Representative Ms.Laxmi.
[protected]
[protected] dtd.04.04.11 Sneha
[protected].06.11 sneha

I need your help in resolving this issue and sue them under the INdian penal court act for harrasing a female over phone.

My email id : [protected]@gmail.com