Vodafone India Complaints & Reviews

I am vodafone user. I have two SIMS of vodafone No. i.e. [protected] and [protected].
My 2nd NO. i.e. [protected] is debarred and not recharge. I am contact with customer, he told me within 48 hours your SIM is open but it is not occur. Please if SIM blocked, unblocked it as early as my possible.
Thank You.
SMS on my NO. [protected]
email on email ID:- [protected]@gmail.com

i have submitted this complain before also .......that time you have resolve my problem now again i am facing problem on this number [protected] this is my vodafone number i have port from airtel........this number is now out of service again .......if you cant help me i want to port my this number to again airtel......this is my another number [protected] if you want to talk to me .....

sir,
I'm devender negi my mobile no. [protected] i m customer of vodafone for last 4 year I'm fed up from vodafone care service my internet service is not working from last 8 days so many time i made a call to vodafone customer care but they not taking my problem seriously only giving excuses & making fool. Two time I registered a complaint( comlaint registered no. [protected] & [protected] ) but all in vain even when I'm making a call to customer care they are not responding if I am making a call to some other vodafone no. they disconnect the mobile inbetween if my internet service problem not solve quickly then I will take service of some other operator.

Hi,

I am Karunish Arora resident of Vaishali, Ghaziabad, UP and this complaint is in reference to poor service provided by Vodafone in India.
I was working in Hyderabad from July 2009 to March 2011 and was using Vodafone mob no [protected]. It was initialy a prepaid number which I later converted into postpaid with corporate plans.
I was having problems with network availability in many parts of Hyderabad and complaint multiple times about the same to Vodafone Customer Care. Everytime I received a new complaint reference number and nothing was done till Feb 2011. At end of Feb 2011, I payed my vodafone bill from one of the relationship center in Vinayak Nagar, Gachibowli, Hyderabad and requested for migration from postpaid to predpaid as I was seeking a transfer to other state. The request was registered and I was promised that one of the executives will get in touch to proceed with formalities. But as per my expectations no one turned up.
I moved from Hyderabad to UP in March end 2011 and requested for closing my account with vodafone via email as was suggested by Customer care and Relationship Center executives. Till date I have been receiving email notifications and numerous contacts for solving the issue, but neither anyone is reaching me even after providing the contact details, nor any of the contacts are picking up call to resolve the problem. I am totally disgusted with this service and unresponsible behaviour of vodafone SPOCS.
My billing is continued till date without any affect and account is still active even after multiple complaints to close it.

Please help in this regard. Any vodafone executives reading this, please get in touch with me at [protected]@gmail.com and exchange contact details for further resolution.

i used in vodafone networks 5 years but vodafone network is failed and bawana ind area sector 3 and service is very poor so i requesting you install the new tower so provide good service my name is vivek hans my address sector 3 pocket I plot no. 65 dsiidc bawana ind area my mobile number is [protected],
[protected] pls. reply most urgent
thanking you

sir,
i have taken this number [protected] from vodafone store last month , after a month the service provider has automatically activated caller tune service on my number, when i talked to there customer care therte executive told me that u have downloaded song on u r number , which was not done by me from my number as per my mobile records .
when i deactivated my service then automatically after 2 days they activated my service again & reduced Rs.15/- from my balance when i talked to there executive they only gave me sorry instead of my hard earn money , after that again i deactivated my service through there customer care with ref no. [protected], after few hours in night they again activated my service and deducted Rs.7/- for 7 days of caller tune from my mobile,
then again i called customer care & complained about this matter they said that we are sorry & talk to aour senior and there senior talked in a harrassing way to me & he dropped his call .

after all this concern i blame vodafone for theft of my hard earn money & harrasment of customer by there senior customer care executive .

thanks
rajat kapoor
[protected]

"Dear sir/Madam,

I am using your mobile service for more than 3 years and I have taken more than 20 cug connection from your company fore my staff,since last two month I am facing a lots of problem with your billing system.

In the month of april 2011 billing cycle I was got so many reminder regarding the make payment else your service will be stop ed and I have to rush to your office for making payment.

You can check my payment history I have always make advance payment and it always shows the negative balance.

And again this month my out going call facility stop ed.

I am very much disturbed and disappointed about your services and charges shows in the bill especially in the date 30.05.2011 which is shows rs.7639.35 it is more than the blackberry instrument cost.

For above matter I have spoken to your call center

but I have not got satisfactory response.

Request you to please resolve my complaint and do not force me withdrawn all cug connection and sift to other operator. "

Hitesh katira

I ported my prepaid mobile from Idea to Vodafone recently, but I am surprised that despite promises of better services and 10 reasons why go in for portability to Vodafone, they have stopped my services outcoming and incoming calls. I need to get the services restored. I have paid them the due charges for portability and submitted the necessary documents. The number after portability worked for about 5=6 days but stopped working abruptly, now I cannot make a complaint to 198 or 111 from this phone. My phone number is [protected].
I recharged the phone with Rs. 125/- on 11 June and received a message from the company for having activated vodafone live on my connection on 15 June, which was got deactivated by me. After this the services have been stopped by the company. I can hope that some wisdom will prevail and the company will think in terms of starting back service to my connection. What ever the problem, I cannot know it from the customer care telephonically because they have stopped calls even to 111 and 198.
Harpreet Singh, Subscriber [protected] e.mail: [protected]@yahoo.co.in

sir, i lost my vodafone prepaid sim,my no is [protected] pls ....pls......... lock my no plz


it has been using by another person.........plz sir,lock the sim.........since it is registered on my name....

This is another Harassment - a real story of Vodafone, Kolkata on whom millions of innocent customer relies:
The story begins on 6th June'2011 when my staff (representative) Mr. Ayan Banerjee meet Mr. Jayjit at Park Street Voda Store
Mr. Banerjee submitted one letter wrote by me on company letter head requesting to stop CUG and change the each No. in Pre-paid connection, Mr. Joyjit suggested him not to submit hard copy better make an email to customer care and get sanctioned - it is not only easier but faster too. According to his suggestion one e-mail application sent through to <vodafonecare.[protected]@vodafone.com> Cc: corporatecare.[protected]@vodafone.com on 7 June, 2011 at 2:37 PM.

On 13 June, 2011 at 3:31 PM got an reply from Sejuti Mazumdar through <Vodafonecare.[protected]@vodafone.com> the received email are as follows :
Dear Mr. Bhattacharya, Greetings from Vodafone!
Thank you for your email dated 07 June 2011 with regard to the Vodafone mobile number. We would request you to kindly visit the nearest Vodafone Store for the process of migration of your post-paid account into a prepaid one. In this regard you are requested to submit the following documents:
A Proof of Identity (POI) and a Proof of Address (POA) and one passport size self attested photograph.
Prepaid Application Form to be filed up.
Please carry the original copy of both Proof of Identity (POI) and a Proof of Address (POA).
Kindly also be informed that in order to process the aforementioned migration, complete clearance of the billed and unbilled usage in the account is required.

On 15 June, 2011 (Wednesday)
My representative went with all above mentioned documents with photo and meet Mr. Suman Rudra customer care executive - Girish Park Vodafone Store. He refuses to accept the applications due to non availability of email copy of Vodafone and our applied mail copy.

On 16 June, 2011 ( Thursday)
Meet Mr. Joyjit / Samomoy- customer care executive - Park Street Vodafone Store. Again refused to accept the applications - the reasons was : No original hard copy of application on company letter head - stamped and signed, but agrees to accept the mail copy of vodafone.

Now being and decade old faithful customer of " VODAFONE" let me know why the style of harassment towards the customer changing each days:
Example : Mr. Joyjit - customer care executive - Park Street Vodafone Store on 7th suggested not to apply thro. hard copy and finally the same persons on 16 June, not accepting our corresponding letter and your acceptance email copy as valid documents of migration?
Finally I would also like to request you to stop advertise SAVE PAPER - SAVE TREES ………………. since your company does not believe it with hart - it is a mere ornamental jokes.
Shyamal Bhattacharya - [protected]

Dear guys,

I am purchase for one Vodafone data card Rs.1500 and unlimited plan recharge Rs.500/-,purchase date 02nd April 2011 but till now not connected the devise ...so many time I am contact Vodafone customer care, they Services is very worst for the customer complaints. I am contact Chennai Vodafone stores and Tiruchengode & Salem Vodafone stores but no response .What can I do?

Please don’t purchase for Vodafone data card ........

Dear Sir/Madam,
I have a number (+91 [protected]) in vodafone Haryana from last four months. Due to the poorest of network I want to port out from Vodafone. And submit my document and request with port number(VH542194) in Airtel Haryana . but my porting request has been denied with no proper reason (active order exists).
Kindly provide the solution or Help . so that I can port out from Vodafone.
Regards,
Sunil Chhokar
[protected]

Dear Sir,

This is to inform that I had been using Vodafone number [protected] for past 8 years in Mumbai. Since I had been transfered to Delhi I wanted to deactivate my number so proceeded to Vodafone outlet. I visited the outlet on 23rd Oct 2010 for converting my number to prepaid since I did not want to use it. I was advised by one Rupesh that I could retain this number with no extra cost for one year and that I can retain the same number by paying an additional amount of Rs.500/-. I agreed to it and he said hence forth no bill will be generated provided I dont make any calls for which they would charge. Since then I stopped using my number. The confirmation number was given to me as[protected] &[protected] dtd.03.11.10. This request was not recorded into their system and they kept generating bill till date. I visited 6 times to the outlet everytime I received the bill towards plan charges which they are not supposed to do it. Every time I vivited the outlet I used to collect the reference number and all the time they landed up saying I am issue will be resolved in 48 hrs. Today 7 months have passed and still I receive the bills. Now they have started harrasing my family over phone by giving bad words. This is not expected by a multinational company like vodafone. The following are the request numbers given to me each and every time I visited the Outlet.

[protected] dtd.14.03.11 Representative Ms.Laxmi.
[protected]
[protected] dtd.04.04.11 Sneha
[protected].06.11 sneha

I need your help in resolving this issue and sue them under the INdian penal court act for harrasing a female over phone.

My email id : [protected]@gmail.com

i am getting unnecessary flash messages very oftentimes, it's entirely spoiling my mobile battery backup.

Dear sir/madam
Myis siddhi sachdeva & father name is mr sunil sachdeva & billing add:- 23/761 joshi road karol bagh new delhi 110005 and vodafone no. [protected] nd [protected]. i have already churn request rise to the no due bill dispute bcz nobady helped me that's way i din't pay the due..........

I am Vodafone user (Mobile number - [protected]) for more then a decade. For last 1-1.5 year, it is really frustrating for me as these people activates other services without consulting me and add the activation (and uses) charges in my bill. I keep on calling customer support and also visit their store but its really funny that no one has right to deactivate these services or may be they dont want to deactivate it. And they expect me to pay the entire amount as mentioned in the bill...not once but every month. I have struggle a lot to deactivate services such as DOWNLOAD, VODAFONE LIVE and now they have come up with new service activation - VFMobileConnect...I think it is something related to GPRS. In my current bill they have added additional Rs.2000/- and according to their customer service people, they have activated it for all users. I said, how can you expect me to pay for service which I dont need.

Its really a big struggle to co-ordinate with Vodafone team and deactivate any services. There is no use of visiting their store, it takes 2 hours waiting time before you are in front of their representative's desk for your problem and finally they answer is WE HAVE TAKEN YOUR REQUEST and GET BACK TO YOU ABOUT IT AND THIS IS YOUR REF. NO. BUT WE EXPECT YOU TO PAY YOUR BILL.

Please advise, what should I do in this situation.....whom to approach......where to approach?

Regards

Manav Sain
Mumbai
[protected]

dear sir
i am having a vodafone number - [protected] , i opted for blackberry services yearly plan and plan was activated in June 2010, at the time of activation it was informed that once the yearly plan ends , i will need to activate my blackberry services again, but when the services expired in may 2011, they were activated on 1'st june 2011, without my knowledge and approval.
i received a call from vodafone that if i want to renew the blackberry yearly plan and i refused to the same as i was not at all satisfied with their services.
they also informed me that now the blackberry 1099 plan has been activated on my phone as the yearly plan expired in may 2011, upon contacting vodafone regarding unnecessary activation of this services, they are replying to me that i have given a request for activation of blackberry 1099 service.
first they dont activate blackberry services over the phone or internet , one has to personally visit the vodafone store , give an identity proof and then they activate the services.
upon requesting a copy of request , i have not got any answer from them, they are just bullying this service on me.
I would request you to please take some strict actions against them , as this may be the case with many of the customers, that without notifying they are activating the services.
Regards
Ranvir Singh
[protected]

sir i am raja, our mob number is [protected] and i missed our sim, i h'v blocked number in vodafone care chennai(annanagar, opp hot chips), after that ih'v been asking last one month to get a same number they just said sim is not available otherwise tool is not working, please give me same number sim, the workers(Mr.annes&ganapathy) didn't give responsible answer, still i can't get my number, i cant to go another vodafonecare because my number is not chennai city number, now iam in chennai please take action, i am waiting

I have been a prepaid Vodafone customer since 2005. On 2nd May 2011, Vodafone disconnected my services mdn #[protected] without any intimation. The customer service says this mobile number never existed. The Vodafone centres are unable to help due to no information. Emails being sent since 6th May 2011 to vodafonecare.[protected]@vodafone.com. Not a single reply.

Is vodafone serious about their business with so many better players in the market ?

I would like to bring to your kind notice that I’m a Vodafone customer with mobile number [protected]. I’m really satisfied with the service of Vodafone. Unfortunately on 10th of March, 2011 my service was withdrawn without my consent. When I went to the nearest Vodafone Store on 11th of March, 2011 I discovered that someone called from a number 9432****** and barred my services due to misplace of my phone. But I have not lodged any of such complain in the customer care. To be mentioned here, after investigating personally, the above mentioned BSNL number was already misplaced on 5th of March, 2011 and a FIR was already allotted against this number on 6th March, 2011 under the police station of Nimta, Belghoria. The FIR case number is GDE 323. The said BSNL line was blocked on 6th of March and the new SIM card was activated on 12th of March. I have the full proof document with me.

You all will surprised to know that the same person along with the same customer care executive of Vodafone barred another two of my Vodafone numbers which was used by my wife. The numbers are 983******* / 9874******. After I investigate personally in this matter I came to know that all these three numbers are barred by a single customer care executive and his name is Mr. Chandan Ghosh. To be mentioned here that it is impossible for a person to know the personal details of all those three numbers.

I lodged a complaint against Vodafone and as well as Chandan Ghosh under the higher authority of the police. I also lodge a complaint to Mr. Sridhar Rao, Vodafone CEO India, Mr. Guy Lawrence, Vodafone England and Vittorio Colao, Vodafone Worldwide director. They respond to my complaint and verbally told me that the accused person Mr. Chandan Ghosh left Vodafone after the first investigation was done by Vodafone officials. But they refuse to give me any official letter but they told that they will handover everything to the police regarding Mr. Chandan Ghosh.

I investigate personally and found out that Mr. Chandan Ghosh of 50, Panchanantala Road, PO: Sukchar, Kolkata : 700115 and called him to ask the reason why he did this with me but he can't provide me any suitable answer. He is working now in Mumbai and it's a great risk of that company to keep such employee who leaks out customer data in public.

I would like to draw your kind attention in this regard and waiting to see any suggestions from your behalf.

[protected][protected][protected][protected][protected]
15th June, 2011

Recent Update from Vodafone:-

It's more than one month and this is the first time Vodafone sent me an email with an unjustified clarification regarding the complaint. The mail is as follows.

Dear Mr. Paul,

We are in receipt of your e-mail regarding deactivation of your Vodafone number [protected].

Based on your mail below, we confirm that the Vodafone number [protected] was deactivated on request received at call centre after necessary security check done from our end. Also note that we do not provide any details pertaining to any account without security check, since privacy of our subscribers is our solemn concern.

In this regard, the relevant investigating authority has already got in touch with us and all the required information has been shared with them. In case of any further requirement in future, we will definitely extend our support to them.

The Service Registration number assigned for this correspondence is[protected].

For further help regarding this matter, please do call us at [protected] Monday to Friday between 9.30 a.m. to 6.00 p.m. (except public holidays) or e - mail us at vodafonecare.[protected]@vodafone.com. We will do our best to help you.

Happy to help,

Dipanwita Dutta
Vodafone Care

I sent a reply mail back to them and is as follows...

Hi,

Thanks for your reply.

This is to inform you that the no such request was made from me and the numbers that you are referring from where the call was made to your customer care call center was totally false. No such call was made from those two numbers (9432****** and 983*******) and I have valid document against it.

Please do a thorough investigation on this and I look forward to a fair judgement from you.

To be mentioned here officer investigating from the Jt. Commissioner of Police (Crime) Department verbally stated that this total incident is well planned and conducted by Mr. Chandan Ghosh who is now in Mumbai.

Please let me know your opinion regarding the status.