Vodafone India Complaints & Reviews

I have a vodafone 3g card and modem which should enable me to use the internet TO work from home. I live in the SILIGURI SEVOKE ROAD AREA.
I have been calling vodafone for a month now asking them why i am constantly disconnectng (at least 3 times in one hour), and when i can get online, i am switched to 2g wish is not what i pay for and is so slow i might as well not be connected!!!

Nobody bothers calling me back and when i report it i get the same old excuse... Its your lap top or your modum!! Ok, so then tell me, why i only disconnect also in late at night or on weekends,When there is low traffic on the networks.

when i went to vodafone store in siliguri Always same response... we will get somebody to call you!!!
My number is [protected].
my service registration number is [protected] logged already 3 times in vodafone store.

But, if i dont pay my fee for usage every month, whether i have used up my gig or not, i am disconnected!

dear vodafone care

the trailing mail is for ur information purpose, it is requested plz go thru it.

firstly i got my clip barred on 06/07/2011 for this i again submitted
all the required docs at vodafone store dwarka. now i pleased to
inform you that today on 09/07/2011 my outgoing is barred.

can i ask u the reason behind it, whats the problem with vodafone.
i have submitted all the documents two times at vodafone store,
sec-10, dwarka, even then this is happening.

can i ask why?

docs submitting date: 1) 01/07/2011
2) 07/07/2011

thanx & regards
sandeep nehra
+91-[protected]
[protected]@gmail.com


[protected] Forwarded message[protected]
From: VodafoneCare <vodafonecare.[protected]@vodafone.com>
Date: Fri, 8 Jul 2011 16:44:34 +0530
Subject: Services of your Vodafone mobile number [protected] [REF:[protected]]
To: [protected]@gmail.com

Dear Mr. Nehra,

Thank you for writing to Vodafone regarding the services of your
Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per our records clip service has
been activated on your Vodafone account dated 07/07/2011, if you face
any concern in this regards we request you to kindly confirm us, so
that we can do the needful.


Assuring you with best of our services and we value your association with us.

Happy to help,


Kanchan Chauhan


Vodafone Care

Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: [protected]@gmail.com
Sent: 07-Jul-2011 14:00:58
To: vodafonecare.[protected]@vodafone.com; sushma.[protected]@vodafone.com;
vivekg.[protected]@vodafone.com
Subject: CLIP Barred

dear sir

i ported my no. from tata indicom to vodafone by submitting all the
required documents to vodafone store at sec-10, dwarka.
but today my clip service is barred from vodafone side.
on asking about it, customer care executive told me that we have not
received your documents. when i told them that i have submitted all
the required documents at vodafone store then they made their comment
change by saying that, "actually we have received your documents but
they are not updated in our system thats why your clip service is
barred".

i just wanna ask vodafone that am i responsible for all of this bloody
non-sense, if no then why i have to suffer due to the stupidity of
vodafone concerned department.

thanx & regards
sandeep nehra
+91-[protected]
[protected]@gmail.com

WRONG BILLING OF ISD

This is in regard to Postpaid Connection of Vodafone in my name
MR. VIPUL B GUNDA

M-[protected].
The Bill period: 05.06.11 to 04.07.11
Bill no: [protected]

Bill date: 05.07.11


The charges for this bill period are Rs.3,331.28.
Further,in this bill an outgoing ISD call with following particulars is reflecting:
Date- 06/06/11 Time: 51 min
Number[protected],[protected] Duration (min:sec)-51 min
Charges(Rs)-2295/-
I,
MR. VIPUL B GUNDA, using Vodafone's postpaid connection from last 3 years. Regularly paying bill on time. Never done ISD calls. But this time bill was raised for ISD calls to country Sao Tome & Principe of Rs. 2295/- in a single day on 06.06.2011 on above mentioned numbers. Even I never heard about this country. After receiving Bill in JULY, I made complaint to Vodafone. But they confirms that their bills are accurate and they do not charge for services which is not utilized.
But I am also confirming that I did not made any ISD calls to that country.
then why should I pay for calls which I did not made. I am afraid about it that if my phone was hacked and misused, Kindly tell me how to prove my point that I have not called on this number, all I can say is that go for Vigilance Enquiry for this telecall.so pl. look into matter and request to waive the wrong billing amount.

I would like to paste the email that I have sent to vodafone thrice, wherein I have been to the vodafone store once & spoke to customer services numerous times but have not got anywhere with porting out a number from vodafone. The complaint that I have made to the escaltion point has yielded no results.

----- Forwarded Message -----
From: [protected]@indiatimes.com
To: nodal mum <nodal.[protected]@vodafone.com>, Appellate mum <Appellate.[protected]@vodafone.com>, vodafone <vodafonecare.[protected]@vodafone.com>
Cc: Trai <[protected]@trai.gov.in>
Sent: Fri, 8 Jul 2011 23:11:53 +0530 (IST)
Subject: Re: Fwd: Complaint [protected]


----- Original Message -----
From: [protected]@indiatimes.com
To: vodafone <vodafonecare.[protected]@vodafone.com>, Nodal Officer <Zillah.[protected]@vodafone.com>, Appellate <j.[protected]@vodafone.com>, Trai <[protected]@trai.gov.in>
Cc: ME 2 <[protected]@yahoo.com>
Sent: Fri, 8 Jul 2011 22:47:32 +0530 (IST)
Subject: Re: Fwd: Complaint [protected]

Hi,

Please note that this is the third email I have sent to vodafone, the Nodal Officer & the Appellate Authority & I have got no response what so ever. This is really sad & disgusting from a company like vodafone. I am still waiting for the port out to be done after requesting it for the 7th time. Vodafoe is still rejecting the request stating about a contratual obligation whereas I dont have any. I ave spoken with 5 advisors in customer care & once at the vodafone store & was told that the request will be completed. However every one has given wrong information & it is really a pity that the escalation dept (Nodal Office & Appellate Authority) dont even bother to send a reply to the complaint. This is the last straw & I would like the port out to be done as soon as possible & compensation for the emotional trauma the company has caused me. Or else I will be going to the PRESS about this harrasment by vodafone if I doen get a revert within the next 48 hours.

Subumon Nair
[protected]
[protected]@indiatimes.com
Mumbai.
----- Original Message -----
From: [protected]@indiatimes.com
To: Zillah.[protected]@vodafone.com j.[protected]@vodafone.com "vodafone" <vodafonecare.[protected]@vodafone.com>
Cc: Trai <[protected]@trai.gov.in>
Sent: Mon, 4 Jul 2011 01:19:50 +0530 (IST)
Subject: Fwd: Complaint [protected]

Hi,

I am appalled the way vodafone is handling my complaint. I have been to the Mira Road store on 25/06/2011 after waiting for more than 20 days for the port out to be completed complaint reference # [protected] & was informed by Neelofer the advisaor from the store that the request will get completed on 29/06/2011. But I called up vodafone care today & was told nothing has been done. Now I have been waiting for more than a month for having my number ported out & no one in vodafone seems to help me. I have been always paid my bills on time & Vodafone cannot process my request. I would be escalating this issue & would demand compensation for this inconvienence you all have caused. The previous email I sent on 24/06/2011 to vodafone has gone unanswered. Please look into this at the earliest.

Subumon Nair
[protected]
Mira road, Mumbai.


----- Forwarded Message -----
From: [protected]@indiatimes.com
To: vodafonecare mum <vodafonecare.[protected]@vodafone.com>
Cc: [protected]@trai.gov.in
Sent: Fri, 24 Jun 2011 00:11:07 +0530 (IST)
Subject: Complaint [protected]

Hi,

I am a vodafone customer from the last 5 years & i am appalled the way I was treated. I had called up vodafone for port out on 07/06/2011 as you have disconnected my corporate package. But the request was cancelled by vodafone stating that it cannot be done under some contratual obligation. I had called vodafone on the same day was told that the port out request will be completed within 72 hours.But after such a long period I have been told that the request cannot be completed. Now this was really annoying. I called up 198 & was greetded by this advisor named Sohail & he disconnected the call when he could ot answer my query. I called back & by gods grace I got the same advisor back. I asked for a manager. He straight away declined & asked me to go to a 3 store to get any info. I politely asked him to have the call connected to a manager so I can discuss this, but he statedthat the manager will tell me the same thing & he will not transfer the call to the manager & this was told to him by his manager who is a woman ( I do not recall the name). I want serious action to be taken as these kind of advisors dont deserve to be in customer service & that too in complaints department. I called back & advisor named Sachin Yadav asked me to deactivate the internet package & request for a new pac code & informed me it will be done. So if that was the case then why not inform the customer about it. Really Bad experience...!!!

ADVISOR - Sohail Moch Shaikh

ID - MISOMOCH

Thanks.
Subumon Balakrishnan
[protected]

Mumbai..

Please check & see If anyone can help me with this.

Subumon Nair

I want to change my postpaid account to prepaid account with the same no. ( My number is [protected]. It is registered with my father's name "Muktibhai Kantilal Mehta"). I went thrice to ur centre located at Ashoka Tower, Sandhkuva, Navsari, Gujarat, India. But they didn't give any response to me or any other customers, too.
They had only 2 desk for atleast 20 customers. Also they had 2 express help desks but these 2 are always empty means only for show off.
I had to wait 2 to 3 hrs. daily for 3 days but no one care of me and many customers. Do something for this otherwise I have to take some prominent steps for the same.
I know that u don't like to give service to ur existing customer, then why u give these type of advertisements to attracts the customers ? Give 100 % service to the customers. Do not give 0% service.
Give the solution for my and many customers otherwise I have to complaint at Customer Care of Indian Government and at many more.
From : Parinbhai Mehta

Recently i opted MNP and Sitched over to Vodafone Chennai recently and it was working fine in chennai and i have come to mysore, Karnataka and am not able to connect to network i tried in different hadsets and also tried connecting to Vodafone IN using manual network selection still it says no access, am in great trouble without network and i lost contact with my customers

Date: 08th July 2011

RANJITSINH M. PATEL
E / 165 GEB COLONY, (NEW NAME: GSECL COLONY),
URJANAGAR, UKAI, TALUKA: SONGADH, DIST: TAPI
(SURAT), GUJARAT - 394680.

To,

Head of Vodafone Care,
Ghod Dod Branch, Surat – 395003,
Gujarat Circle.

Subject: Complain Against Poor Service & Claim for carry forward (Next Month) my remaining internet surfing of approx. 1.5 GB or Refund the Scheme amount.

This mail regarding for Complain against Poor Service in Vodafone care centre & Due to technical problem from company side, I will claim my remaining internet surfing of approx. 1.5 GB

I, Ranjitsinh M. Patel. My Permanent Address “E / 165 GEB (NEW NAME: GSECL) COLONY, URAJANAGAR, UKAI, TALUKA: SONGADH, DIST: TAPI (SURAT), PIN: 394680, GUJARAT” & Current Address “13/14 KESHAV NAGAR SOCIETY, TALAV FALIA, PIPLOD CIRCLE, SURAT - 395004, GUJARAT” & Office Address “816 EMPIRE ESTATE BUILDING, NEAR UDHANA DARWAJA, SURAT – 395001”.

I was activated Vodafone Live 111 Scheme for internet surfing @ nearer to 29th May 20011 (In this scheme Vodafone give 2 GB internet surfing for one month validity). Above mention surat address when ever my Nokia Hand set E 72 Connect with Laptop for internet surfing, during surfing continue interrupting & disconnect the connect. Last 15 to 20 days continues problem in connectivity, 3 to 4 times I was talk with Vodafone customer centre for same matter & last complete registration on date of 21.06.2011 with complain no. [protected] & I have receive one message from Vodafone care @ 22.06.2011 in my mobile no. [protected] like “Hello! Your service registration number is [protected]. We shall respond to your query by Friday 24th June 2011 before 06:00 p.m.” But till date nobody can give me any answer / not solve the query for same.

Next day, I was visit to Vodafone customer care branch @ date of 25th June 2011 @ Ghod Dod Branch, Surat. At that place executive talk with his supporting staff & says that technical problem resolved after 17 days. Last 2 days (27th & 28th June 2011) in my office address same face (Pure connectivity).

At that time I was claim for carry forward (Next month) my remaining internet surfing approx. 1.5 GB & I was talk with the “In Charge of Vodafone customer care” @ Ghod Dod Branch & he is says that this genuine case I will try for that & mail his head for same query.

Then after I was talk with Vodafone customer care centre Ahmadabad for the same query, the person says that “That is thing not possible & the person also aware me for “Term & Condition” during purchasing SIM Card. (i, e person ne mere ko bola ki aapne SIM Card purchase times document sign kiya tha usme Term & Condition Mention kiya hai. i,e Vodafone Company “Jab chahe Service badh kar or jab chahe tab service chalu kar. Or “Service na dene ke bhi paise Charge karleti hai” (According to person say).

Thanking You

Ranjitsinh M. Patel
[protected]


Note:

1.During communicate with Vodafone Customer Care executive; I was use following Vodafone no. [protected] & [protected].
2.For Internet surfing [protected] no. use
3.my email id: [protected]@yahoo.co.in

I have got the Vodafone postpaid connection and sent a mail to vodafone for disconnection. They asked me to pay the outstanding bill.

My billing date is 20th of every month. So, i paid the amount on April 20th, 2011 and sent a mail to vodafone essar on the same day. I received a reply mail on April 21st, 2011 by mention that they will disconnect in 48 hours. But still i am getting bill from Vodafone essar. I intimated them for 2 times that i have disconnected. Eventhough i sent mail, they are sending mails and irritating me. Please look into this issue and resolve it as soon as possible. My contact no is [protected] or mail me to [protected]@gmail.com


PLEASE CHECK THE BELOW CHAIN MAIL.









from ALFRED IRUDHAYARAJ ALFRED.[protected]@vodafone.com
to "[protected]@gmail.com" <[protected]@gmail.com>
date Thu, Jul 7, 2011 at 6:33 PM
subject Vodafone Bill Date[protected]
hide details 6:33 PM (19 hours ago)
Dear Ms. UMMAL BARGATH S

Greetings from Vodafone!

Mobile No: [protected] Acct Code: 5.36330.00.00.100469

This is in connection with your bill dated 20/06/2011, for your Vodafone mobile no. Kindly note that an amount of Rs 237/- is due on 08/07/2011

You may make this payment at your nearest Vodafone Store / Vodafone Mini Store. Please log on to www.vodafone.in to know your nearest one.

You may make online payments through www.vodafone.in , www.icicibank.com, www.citibank.co.in, www.visabillpay.com. Upon successful, payment, kindly send the transaction details to get the same updated at the earliest.

Please ignore this communication if payment is already remitted.

For any further assistance, just call us at [protected] or 111 (toll free from your Vodafone mobile).



Thanks & regards,

Alfred P. R

Vodafone Essar south Limited, Credits & Collections

Tower 2, 4th Floor, TVH Beliciaa Tower , Block 94, MRC Nagar, Chennai-600 028.




This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.




from zinul arab [protected]@gmail.com
to ALFRED IRUDHAYARAJ <ALFRED.[protected]@vodafone.com>
date Fri, Jul 8, 2011 at 1:55 PM
subject Re: Vodafone Bill Date[protected]
mailed-by gmail.com
hide details 1:55 PM (9 minutes ago)
Hello Mr. Alfred,

For your information, please see the below chain mails.

make this would be your last mail from vodafone. If i get anymore i'll forward this to consumer court. good bye.

[protected] Forwarded message[protected]
From: Vodafone Care <corpcare.[protected]@vodafone.com>
Date: Wed, Jul 6, 2011 at 12:27 PM
Subject: Re: Fwd: disconnect my mobile number-[protected] [REF:[protected]]
To: [protected]@gmail.com


Dear Subscriber,

Thank you for your email dated 05/07/11 regarding the concerns for your mobile number [protected].

Sir, the mentioned number was terminated with effect from 26/04/11.

On account of an unintentional oversight, the services to the number were resumed dated 01/06/11.

We have arranged for the necessary reversal and request you to ignore the bill dated 20/06/11.

At the outset we regret the inadvertent inconvenience caused to you and necessary actions have been taken to avoid such instances in future.

Further, we have registered your request to deactivate your mobile number and the same will be deactivated within 48 working hours.

Your query has been registered with us and your unique reference number is [protected].

In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,

Jackuline
Corp Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
for complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: [protected]@gmail.com
Sent: 05-Jul-2011 14:39:04
To: Senthilkumar.[protected]@vodafone.com
Cc: corpcare.[protected]@vodafone.com; thompsonappellate.[protected]@vodafone.com
Subject: Fwd: disconnect my mobile number-[protected]

Hi Senthil Kumar,

Please look at the below mail. My number has been disconnected on Apr
21,2011. My billing date is 20th of every month. I paid all my outstanding
on 20th of April and sent a mail to disconnect the same on the same day.
Even ur team replied for that. If i get any mail from Vodafone hereafter
means I'll go to consumer court with those proof.. I never seen the fraud
company like u guys.. I need ur nodal officer to reply for this mail.

I dont know why i have to pay for the unused number. I had patience when u
sent the first bill. But this is not fair that u have sent the another bill
too..

I'll not pay the amount. I want the reply for this mail. else i'll show all
the mails from Vodafone essar to concern person in consumer court.

[protected] Forwarded message[protected]
From: Vodafone Care <corpcare.[protected]@vodafone.com>
Date: Thu, Apr 21, 2011 at 4:40 PM
Subject: Re: disconnect my mobile number-[protected] [REF:[protected]]
To: [protected]@gmail.com


Dear Mr. Bargath,******

We value your relationship with us. ****

****

We will arrange for the closure of your account for the Vodafone
number [protected]
within next 48 working hours.****

** **

The monthly rental along with the unbilled usage will be calculated and the
same will be informed to you once the final bill is generated on 20/05/11.**
**

** **

Further, we would like to inform you that incoming call facility would be
provided without any additional charges for the next one week.****

** **

In case you need further assistance, please do call or email us. We will do
our best to help you.****

** **

Happy to help,****

Sajani****

Corp Care****

Contact numbers****

Vodafone Care : 111 or +91-[protected]****

For Complaints/Requests : 198 (toll free) ****

Fax number : +91-[protected]****

E-mail :
corpcare.[protected]@vodafone.com****

Website : www.vodafone.in****

** **

** **---- Original Message ----
From: [protected]@gmail.com
Sent: 20-Apr-2011 19:01:23
To: corpcare.[protected]@vodafone.com
Subject: disconnect my mobile number-[protected]

Hi,

I would like to disconnect my vodafone connection. Please to disconnect it.
I have paid all the outstanding amount. My number is [protected].

--
"Surround yourself only with people who are going to lift you higher."

Thanks & Regards,
Ummal Bargath. S
X#Y Y Y Y X1X-X'X*



--
"Surround yourself only with people who are going to lift you higher."

Thanks & Regards,
Ummal Bargath. S
X#Y Y Y Y X1X-X'X*



[protected] Forwarded message[protected]
From: SENTHILKUMAR MURUGANATHAN <Senthilkumar.[protected]@vodafone.com>
Date: Tue, Jul 5, 2011 at 1:29 PM
Subject: Payment R
To: "[protected]@gmail.com" <[protected]@gmail.com>


Dear Ms. UMMAL BARGATH S,****

*Greeting from Vodafone.*


We value your association with us, you have been in our service for the past
7 months.****


This is to inform you that there is an outstanding of Rs.237.31 /- for your
mobile number: [protected] A/c No: 5.36330.00.00.100469****

*Break-up of your bill O/s.*

*Bill Period*

*Bill Outstanding*

*Due Date*

*20.04.11 to 19.05.11*

*95.7***

*08.06.11*

*20.05.11 to 19.06.11*

*141.61***

*08.07.11*

****

****

****

*Total Bill Outstanding*

*237.31***

* *


We request you to pay the above mentioned bill outstanding immediately to
have a uninterrupted service.

** **

Kindly provide your alternate contact numbers for us to get in touch with
you.

*Billing Address:*

* *

*Ms. UMMAL BARGATH S,*

*TCS NO 21 AMBATTUR, REAL ESTATE,*

*AMBATTUR,*

*CHENNAI - 600058.*

** **

You can pay the above mentioned amount by visiting our website
www.Vodafone<http://www.vodafone/>
.in or www.visabillpay.com / www.billdesk.com.

Kindly ignore this mail if the payment has already been made and provide us
the
payment details for us to do the needful.

If you need any assistance in paying or for any clarifications regarding the
above, please contact *Mr. Siraj @ [protected]* & *Mr. Arun @ [protected]*.
between 9:30 am to 6:30 pm

Thanks & regards,

Senthilkumar M

Vodafone Essar south Limited,

Credits & Collections
Tower 2, 9 th Floor, TVH Beliciaa Tower, Block 94, MRC Nagar, Chennai-600
028.
M +[protected] T +[protected] F +[protected]


This message (including any attachments) is intended only for the use of the
individual or entity to which it is addressed and may contain information
that is non-public, proprietary, privileged, confidential, and exempt from
disclosure under applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified that any use,
dissemination, distribution, or copying of this communication is strictly
prohibited. If you have received this communication in error, notify us
immediately by telephone and (i) destroy this message if a facsimile or (ii)
delete this message immediately if this is an electronic communication.
Thank you.



--
"Surround yourself only with people who are going to lift you higher."

Thanks & Regards,
Ummal Bargath. S
X#Y Y Y Y X1X-X'X*



--
"Surround yourself only with people who are going to lift you higher."

Thanks & Regards,
Ummal Bargath. S
أم مو فرحات

In series of emails to nodel officer-delhi i had corresponding on her offical mail ID by rules putting my complaints on customer care 198(special set up for complaints only of every type as clamied by vodafone) then register my grevinces collecting my so called request no./docket no.writing on to her ID & so busy nodel officer madam`s team members always responding/misleading so by every time a new executive was on the given number of nodel officer /even on mail address she is not responding,on her behalf again new executive wants a feed back of a case with new addressing no. and when ask for a soloution they have to discuss it with the nodel officer and never came back in given time,so why not so called busy madam address the issues directly?IRONY in my case after so many correspondance on her ID, REQUESTING her to direct talk to me she is passing time,protecting misleading sheeps/executives in the name of PROTECTING EMPLOYEES ACT, NO FEED BACK IS SHARED ON TANTED EMPLOEES WHO ON SAY SORRY ONLY FOR THEIR MISBEHAVE/MISLEADING ATTITUDE.Now when i was not satisfied with there nodel team member & leader(nodal offier-who is appointed by the company itself) on 6-6-2011 gets on to the next step by rules and submitted written vodafone form requestno.[protected] of APPERLATE AUTHORITY madam nodel officer came on line after 2 weeks and done nothing & close my case from their side itself only in the name on protection of employee`s act,did`nt told me the case was closed & NO RESPONCE FOR APPERLATE AUTHORITY YET AFTER 60+ DAYS THEN AGAIN MISLEADING BY NODEL OFFICER ON THIS ISSUE ,IS SHE IS ABOVE THE POST OF APPERLATE AUTHORTY (WHICH IS ALSO APPOINTED BY THE COMPANY ITSELF) I NEVER GOT ANY FEEDBACK THAT HAVE MY APPERLATE FORM BEING ADDRESSED BY COMPANY`S AUTHORITY ABOVE NODEL OFFICER ?OR SHE IS THE LAST TO TAKE DECISION ON EVERY CASE WHICH WAS NOT ADDRESSED IN CUSTOMER`S FAVOUR BEFORE GOING TO TRAI.virender singh-[protected]

Vodafone Prepaid Service
Balance wrongly deducted and not returned

My Mobile No. is [protected].On 08th of July 2011 Vodafone Caller Tune Pack was activated on my mobile without my permission and Rs.30 was deducted as well. Then after I called the customer care from their phone.The guy sitting on the phone agreed to credit my Rs. 30 back in my account. This is a case of pure theft by Vodafone.They deduct my balance without my knowledge and then they dont return it back.

I would request the authorities especially the Telecom Authority to know the various ways these so called service providers cheat people of their hard earned money.I hope Justice will be delivered

Vishal Kumar
[protected]
[protected]@gmail.com

Pathetic services from vodafone rajasthan Nodal Officer, Mr. Ashutosh Chavan as well as Appealt officer, Mr. C.B. Rajesh. They are not responding to the reminder mails sent and also not answering to the phone calls made to them....God knows, how much busy they are. Or, they pretending to be busy....

I am Navaneethakrishnan, i have a vodafone network simcard.....the vodafone properiator theft my balance amount 120 rupees for unused browsing ........
the customer care said detected for browsing....but this is not true...they detect 120 rupees for 10 mins browse by using mobile.....how can it possible?....pls reclaim and credit my thefted amount..... network.....

dear sir

i ported my no. from tata indicom to vodafone by submitting all the required documents to vodafone store at sec-10, dwarka.
but today my clip service is barred from vodafone side.
on asking about it, customer care executive told me that we have not received your documents. when i told them that i have submitted all the required documents at vodafone store then they made their comment change by saying that, "actually we have received your documents but they are not updated in our system thats why your clip service is barred".

i just wanna ask vodafone that am i responsible for all of this bloody non-sense, if no then why i have to suffer due to the stupidity of vodafone concerned department.

thanx & regards
sandeep nehra
+91-[protected]
[protected]@gmail.com

Sir, I have Airtel mobile postpaid connection no [protected], which by misleading me by Vodafone service that they will give me better rates than airtel IE 40praise/mt all local and STD charge, I switched over to Vodafone service, but when there representative, came and asked me to signed the contact I found that rates are very high, charging 75 paise for STD, I denied and till today I did not signed any contact with Vodafone, I talked several times with their costumer care of Vodafone,each time new person came on line and talked differently. I got fed up because they were phoning me any time during the day which disturbed me , sometime I was so busy in my office that time their ring comes. Finally I told them that OK you go ahead I will again swich over to Airtel.From that day onwards they stopped my outgoing calls. Not a single day I use their service and not singed any cintact with them , but from the last three four months they are sending me the bills, citing I am using their phone. Please help me in this regards and stopped the connection I don't want to use their service.

Hi,

My number (used earlier: [protected]) was completely utilised and the payment was made subsequently after coming back to India and later requested the Vodafone company to disconnect my number. Upon first mail the company did not do so. They generated the email with my telephone bill where I had a credit amount in large.

After repeated email (specifically on 25.04.2011) Vodafone relationship office Mr. Vijay Patil, confirmed that I shall receive the amount they shall disconnect my number. he further stated that the amount shall be credited to my account within 30 - 45 days post deactivation of my number. - This did not happen.

Later after repeated email, another relationship officer Rajshree Gunjikar, (on 18.05.2011) confirmed that within 3 working days they shall come back to me.

On 22.05.2011, the lady confirmed that amount of Rs. 437.40 shall get credited to my account within 2 working days from 22.05.2011, and the excess amount will be refunded by cheque at my billing address within next 45 working days.

Its already been more than stipulated time and still the Vodafone did not hold the responsibility to refund my money.

Kindly take a serious action on this and advice.

I am Aman Gupta an employee of smart talk pvt. Ltd. With a corporate connection, [protected] under the NewEssel Talk 249

I have been charged rs. 6323.49 for data usage of which from 9/05/11 to 20/05/11 I had no data plan activated as I was using a very basic phone i.e. Nokia e52, and post that I have done basic surfing on the new phone without any heavy downloads or major mails. Still the bill shows huge amounts of data transfer like 1.4gb or as low as 5mb, I can understand 5mb a day but the high side is incorrect.

I had disconnected my 3g connection within 11 days as I was UN happy with the voice call service being dropped due to the same. I has no idea that your 3g service charges also enormously for something that is not done.

I have been sending the above mail to Corporate assist since a week and there has been no response for the grievance. If no action can be taken from your end then i would like to move ahead and take the necessary actions

Aman Gupta
[protected]

Vodafone network s**** when contacted with the guy i bought the sim, he is asking to send mails to some guys and when to vodafone store, they replaced the sim , and that to they are charging for the sim, (Is it my mistake that your sales person gave me wrong sim) , I changed my sim, but still no use, when ever my friends have to talk to me , they have to try atleast 5- 10 times to connect to vodafone network.

It is very very very - thousand or more times very pathetic experience i have with vodafone, and i am going back to airtel, atleast airtel is best in network.

So guys who ever is reading this, please check if you want to be in touch with your friends and especially family, and be tension free of complaints from friends and family that your ur number is not reachable anytime, never go for vodafone!!!!!!!

muje details and address of the above vodafone number [protected] . please mail me fast.my email id [protected]@gmail.com

I am a subscriber of 3 nos. postpaid mobile connection from M/s Vodafone vij. [protected](1st Corporate),[protected](Add-on to 1st ) & [protected](Add-on to 1st). For the last 1 year or so I am being harrased by M/s Vodafone & its agents for no fault of mine.

1. [protected] was activated till 31/12/2010, payment made upto 31/12/2010. As Vodafone could not provide me receipt for re-submission of address & ID proof, I didn't re-submit. Since this is my 1st no.all my business contacts failed to contact me. As a result I might have lost business worth Rs.10 lacs or so..Moreover, I lost the goodwill of maintaining a no. which can't be measured.

2. From & to my 1st & 2nd no.I can call @10 paise per minute, but the same facility has not been provided by Vodafone to my 3rd no. even after several requests. Though, technically they are supposed to provide me the facility.

In this regard, I request you lodge my complaint and compensate me accordingly.

Thanking you,

Sujoy Nag
157-A,Pocket-F
G.T.B.Enclave
Delhi-110093.
Mobile:[protected]

Dear Concern person,
This is Rajesh Giri using prepaid mobile [protected] for 3 years, I have used 1 day internet service at 14th june'11 02:00 hrs for 40 mb data, when I cheak uses data at 2:20am 15th june, 5MB balance in my a/c. i stop the net connection from mobile to laptop at 2:50 am after that got a sms at 03:21 am 15th june, that ur service expaired,"validity expiry regular surfing charges of 10p/10kb shall apply". But in the morning I got 35 rs detected and 642 rs in the minus i.e 677 rs charged for approximate 30 min. Its prepaid number so it should not be in negative , at zero balance net service should be disconnect as other company like AIRCEL do (I hv used AIRCEL net). there is no ultimation by voda. voda care reply me by written mail that its right detection, Balance will be detected i[censored] will not disconeected, it may be big negative balance like 5000 rs, but its not logical, voda give 2 gb data for 30 day in just 95 rs. I have restrain to stop the sim card. voda care is not supporting me.
I request you please do needful with high periority. I want to take serious action against voda.

Thanks & regards
Rajesh Giri
[protected]
Email. [protected]@gmail.com