Vodafone India Complaints & Reviews

I have got the Vodafone postpaid connection and sent a mail to vodafone for disconnection. They asked me to pay the outstanding bill.

My billing date is 20th of every month. So, i paid the amount on April 20th, 2011 and sent a mail to vodafone essar on the same day. I received a reply mail on April 21st, 2011 by mention that they will disconnect in 48 hours. But still i am getting bill from Vodafone essar. I intimated them for 2 times that i have disconnected. Eventhough i sent mail, they are sending mails and irritating me. Please look into this issue and resolve it as soon as possible. My contact no is [protected] or mail me to [protected]@gmail.com


PLEASE CHECK THE BELOW CHAIN MAIL.









from ALFRED IRUDHAYARAJ ALFRED.[protected]@vodafone.com
to "[protected]@gmail.com" <[protected]@gmail.com>
date Thu, Jul 7, 2011 at 6:33 PM
subject Vodafone Bill Date[protected]
hide details 6:33 PM (19 hours ago)
Dear Ms. UMMAL BARGATH S

Greetings from Vodafone!

Mobile No: [protected] Acct Code: 5.36330.00.00.100469

This is in connection with your bill dated 20/06/2011, for your Vodafone mobile no. Kindly note that an amount of Rs 237/- is due on 08/07/2011

You may make this payment at your nearest Vodafone Store / Vodafone Mini Store. Please log on to www.vodafone.in to know your nearest one.

You may make online payments through www.vodafone.in , www.icicibank.com, www.citibank.co.in, www.visabillpay.com. Upon successful, payment, kindly send the transaction details to get the same updated at the earliest.

Please ignore this communication if payment is already remitted.

For any further assistance, just call us at [protected] or 111 (toll free from your Vodafone mobile).



Thanks & regards,

Alfred P. R

Vodafone Essar south Limited, Credits & Collections

Tower 2, 4th Floor, TVH Beliciaa Tower , Block 94, MRC Nagar, Chennai-600 028.




This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.




from zinul arab [protected]@gmail.com
to ALFRED IRUDHAYARAJ <ALFRED.[protected]@vodafone.com>
date Fri, Jul 8, 2011 at 1:55 PM
subject Re: Vodafone Bill Date[protected]
mailed-by gmail.com
hide details 1:55 PM (9 minutes ago)
Hello Mr. Alfred,

For your information, please see the below chain mails.

make this would be your last mail from vodafone. If i get anymore i'll forward this to consumer court. good bye.

[protected] Forwarded message[protected]
From: Vodafone Care <corpcare.[protected]@vodafone.com>
Date: Wed, Jul 6, 2011 at 12:27 PM
Subject: Re: Fwd: disconnect my mobile number-[protected] [REF:[protected]]
To: [protected]@gmail.com


Dear Subscriber,

Thank you for your email dated 05/07/11 regarding the concerns for your mobile number [protected].

Sir, the mentioned number was terminated with effect from 26/04/11.

On account of an unintentional oversight, the services to the number were resumed dated 01/06/11.

We have arranged for the necessary reversal and request you to ignore the bill dated 20/06/11.

At the outset we regret the inadvertent inconvenience caused to you and necessary actions have been taken to avoid such instances in future.

Further, we have registered your request to deactivate your mobile number and the same will be deactivated within 48 working hours.

Your query has been registered with us and your unique reference number is [protected].

In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,

Jackuline
Corp Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
for complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: [protected]@gmail.com
Sent: 05-Jul-2011 14:39:04
To: Senthilkumar.[protected]@vodafone.com
Cc: corpcare.[protected]@vodafone.com; thompsonappellate.[protected]@vodafone.com
Subject: Fwd: disconnect my mobile number-[protected]

Hi Senthil Kumar,

Please look at the below mail. My number has been disconnected on Apr
21,2011. My billing date is 20th of every month. I paid all my outstanding
on 20th of April and sent a mail to disconnect the same on the same day.
Even ur team replied for that. If i get any mail from Vodafone hereafter
means I'll go to consumer court with those proof.. I never seen the fraud
company like u guys.. I need ur nodal officer to reply for this mail.

I dont know why i have to pay for the unused number. I had patience when u
sent the first bill. But this is not fair that u have sent the another bill
too..

I'll not pay the amount. I want the reply for this mail. else i'll show all
the mails from Vodafone essar to concern person in consumer court.

[protected] Forwarded message[protected]
From: Vodafone Care <corpcare.[protected]@vodafone.com>
Date: Thu, Apr 21, 2011 at 4:40 PM
Subject: Re: disconnect my mobile number-[protected] [REF:[protected]]
To: [protected]@gmail.com


Dear Mr. Bargath,******

We value your relationship with us. ****

****

We will arrange for the closure of your account for the Vodafone
number [protected]
within next 48 working hours.****

** **

The monthly rental along with the unbilled usage will be calculated and the
same will be informed to you once the final bill is generated on 20/05/11.**
**

** **

Further, we would like to inform you that incoming call facility would be
provided without any additional charges for the next one week.****

** **

In case you need further assistance, please do call or email us. We will do
our best to help you.****

** **

Happy to help,****

Sajani****

Corp Care****

Contact numbers****

Vodafone Care : 111 or +91-[protected]****

For Complaints/Requests : 198 (toll free) ****

Fax number : +91-[protected]****

E-mail :
corpcare.[protected]@vodafone.com****

Website : www.vodafone.in****

** **

** **---- Original Message ----
From: [protected]@gmail.com
Sent: 20-Apr-2011 19:01:23
To: corpcare.[protected]@vodafone.com
Subject: disconnect my mobile number-[protected]

Hi,

I would like to disconnect my vodafone connection. Please to disconnect it.
I have paid all the outstanding amount. My number is [protected].

--
"Surround yourself only with people who are going to lift you higher."

Thanks & Regards,
Ummal Bargath. S
X#Y Y Y Y X1X-X'X*



--
"Surround yourself only with people who are going to lift you higher."

Thanks & Regards,
Ummal Bargath. S
X#Y Y Y Y X1X-X'X*



[protected] Forwarded message[protected]
From: SENTHILKUMAR MURUGANATHAN <Senthilkumar.[protected]@vodafone.com>
Date: Tue, Jul 5, 2011 at 1:29 PM
Subject: Payment R
To: "[protected]@gmail.com" <[protected]@gmail.com>


Dear Ms. UMMAL BARGATH S,****

*Greeting from Vodafone.*


We value your association with us, you have been in our service for the past
7 months.****


This is to inform you that there is an outstanding of Rs.237.31 /- for your
mobile number: [protected] A/c No: 5.36330.00.00.100469****

*Break-up of your bill O/s.*

*Bill Period*

*Bill Outstanding*

*Due Date*

*20.04.11 to 19.05.11*

*95.7***

*08.06.11*

*20.05.11 to 19.06.11*

*141.61***

*08.07.11*

****

****

****

*Total Bill Outstanding*

*237.31***

* *


We request you to pay the above mentioned bill outstanding immediately to
have a uninterrupted service.

** **

Kindly provide your alternate contact numbers for us to get in touch with
you.

*Billing Address:*

* *

*Ms. UMMAL BARGATH S,*

*TCS NO 21 AMBATTUR, REAL ESTATE,*

*AMBATTUR,*

*CHENNAI - 600058.*

** **

You can pay the above mentioned amount by visiting our website
www.Vodafone<http://www.vodafone/>
.in or www.visabillpay.com / www.billdesk.com.

Kindly ignore this mail if the payment has already been made and provide us
the
payment details for us to do the needful.

If you need any assistance in paying or for any clarifications regarding the
above, please contact *Mr. Siraj @ [protected]* & *Mr. Arun @ [protected]*.
between 9:30 am to 6:30 pm

Thanks & regards,

Senthilkumar M

Vodafone Essar south Limited,

Credits & Collections
Tower 2, 9 th Floor, TVH Beliciaa Tower, Block 94, MRC Nagar, Chennai-600
028.
M +[protected] T +[protected] F +[protected]


This message (including any attachments) is intended only for the use of the
individual or entity to which it is addressed and may contain information
that is non-public, proprietary, privileged, confidential, and exempt from
disclosure under applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified that any use,
dissemination, distribution, or copying of this communication is strictly
prohibited. If you have received this communication in error, notify us
immediately by telephone and (i) destroy this message if a facsimile or (ii)
delete this message immediately if this is an electronic communication.
Thank you.



--
"Surround yourself only with people who are going to lift you higher."

Thanks & Regards,
Ummal Bargath. S
X#Y Y Y Y X1X-X'X*



--
"Surround yourself only with people who are going to lift you higher."

Thanks & Regards,
Ummal Bargath. S
أم مو فرحات

In series of emails to nodel officer-delhi i had corresponding on her offical mail ID by rules putting my complaints on customer care 198(special set up for complaints only of every type as clamied by vodafone) then register my grevinces collecting my so called request no./docket no.writing on to her ID & so busy nodel officer madam`s team members always responding/misleading so by every time a new executive was on the given number of nodel officer /even on mail address she is not responding,on her behalf again new executive wants a feed back of a case with new addressing no. and when ask for a soloution they have to discuss it with the nodel officer and never came back in given time,so why not so called busy madam address the issues directly?IRONY in my case after so many correspondance on her ID, REQUESTING her to direct talk to me she is passing time,protecting misleading sheeps/executives in the name of PROTECTING EMPLOYEES ACT, NO FEED BACK IS SHARED ON TANTED EMPLOEES WHO ON SAY SORRY ONLY FOR THEIR MISBEHAVE/MISLEADING ATTITUDE.Now when i was not satisfied with there nodel team member & leader(nodal offier-who is appointed by the company itself) on 6-6-2011 gets on to the next step by rules and submitted written vodafone form requestno.[protected] of APPERLATE AUTHORITY madam nodel officer came on line after 2 weeks and done nothing & close my case from their side itself only in the name on protection of employee`s act,did`nt told me the case was closed & NO RESPONCE FOR APPERLATE AUTHORITY YET AFTER 60+ DAYS THEN AGAIN MISLEADING BY NODEL OFFICER ON THIS ISSUE ,IS SHE IS ABOVE THE POST OF APPERLATE AUTHORTY (WHICH IS ALSO APPOINTED BY THE COMPANY ITSELF) I NEVER GOT ANY FEEDBACK THAT HAVE MY APPERLATE FORM BEING ADDRESSED BY COMPANY`S AUTHORITY ABOVE NODEL OFFICER ?OR SHE IS THE LAST TO TAKE DECISION ON EVERY CASE WHICH WAS NOT ADDRESSED IN CUSTOMER`S FAVOUR BEFORE GOING TO TRAI.virender singh-[protected]

Vodafone Prepaid Service
Balance wrongly deducted and not returned

My Mobile No. is [protected].On 08th of July 2011 Vodafone Caller Tune Pack was activated on my mobile without my permission and Rs.30 was deducted as well. Then after I called the customer care from their phone.The guy sitting on the phone agreed to credit my Rs. 30 back in my account. This is a case of pure theft by Vodafone.They deduct my balance without my knowledge and then they dont return it back.

I would request the authorities especially the Telecom Authority to know the various ways these so called service providers cheat people of their hard earned money.I hope Justice will be delivered

Vishal Kumar
[protected]
[protected]@gmail.com

Pathetic services from vodafone rajasthan Nodal Officer, Mr. Ashutosh Chavan as well as Appealt officer, Mr. C.B. Rajesh. They are not responding to the reminder mails sent and also not answering to the phone calls made to them....God knows, how much busy they are. Or, they pretending to be busy....

I am Navaneethakrishnan, i have a vodafone network simcard.....the vodafone properiator theft my balance amount 120 rupees for unused browsing ........
the customer care said detected for browsing....but this is not true...they detect 120 rupees for 10 mins browse by using mobile.....how can it possible?....pls reclaim and credit my thefted amount..... network.....

dear sir

i ported my no. from tata indicom to vodafone by submitting all the required documents to vodafone store at sec-10, dwarka.
but today my clip service is barred from vodafone side.
on asking about it, customer care executive told me that we have not received your documents. when i told them that i have submitted all the required documents at vodafone store then they made their comment change by saying that, "actually we have received your documents but they are not updated in our system thats why your clip service is barred".

i just wanna ask vodafone that am i responsible for all of this bloody non-sense, if no then why i have to suffer due to the stupidity of vodafone concerned department.

thanx & regards
sandeep nehra
+91-[protected]
[protected]@gmail.com

Sir, I have Airtel mobile postpaid connection no [protected], which by misleading me by Vodafone service that they will give me better rates than airtel IE 40praise/mt all local and STD charge, I switched over to Vodafone service, but when there representative, came and asked me to signed the contact I found that rates are very high, charging 75 paise for STD, I denied and till today I did not signed any contact with Vodafone, I talked several times with their costumer care of Vodafone,each time new person came on line and talked differently. I got fed up because they were phoning me any time during the day which disturbed me , sometime I was so busy in my office that time their ring comes. Finally I told them that OK you go ahead I will again swich over to Airtel.From that day onwards they stopped my outgoing calls. Not a single day I use their service and not singed any cintact with them , but from the last three four months they are sending me the bills, citing I am using their phone. Please help me in this regards and stopped the connection I don't want to use their service.

Hi,

My number (used earlier: [protected]) was completely utilised and the payment was made subsequently after coming back to India and later requested the Vodafone company to disconnect my number. Upon first mail the company did not do so. They generated the email with my telephone bill where I had a credit amount in large.

After repeated email (specifically on 25.04.2011) Vodafone relationship office Mr. Vijay Patil, confirmed that I shall receive the amount they shall disconnect my number. he further stated that the amount shall be credited to my account within 30 - 45 days post deactivation of my number. - This did not happen.

Later after repeated email, another relationship officer Rajshree Gunjikar, (on 18.05.2011) confirmed that within 3 working days they shall come back to me.

On 22.05.2011, the lady confirmed that amount of Rs. 437.40 shall get credited to my account within 2 working days from 22.05.2011, and the excess amount will be refunded by cheque at my billing address within next 45 working days.

Its already been more than stipulated time and still the Vodafone did not hold the responsibility to refund my money.

Kindly take a serious action on this and advice.

I am Aman Gupta an employee of smart talk pvt. Ltd. With a corporate connection, [protected] under the NewEssel Talk 249

I have been charged rs. 6323.49 for data usage of which from 9/05/11 to 20/05/11 I had no data plan activated as I was using a very basic phone i.e. Nokia e52, and post that I have done basic surfing on the new phone without any heavy downloads or major mails. Still the bill shows huge amounts of data transfer like 1.4gb or as low as 5mb, I can understand 5mb a day but the high side is incorrect.

I had disconnected my 3g connection within 11 days as I was UN happy with the voice call service being dropped due to the same. I has no idea that your 3g service charges also enormously for something that is not done.

I have been sending the above mail to Corporate assist since a week and there has been no response for the grievance. If no action can be taken from your end then i would like to move ahead and take the necessary actions

Aman Gupta
[protected]

Vodafone network s**** when contacted with the guy i bought the sim, he is asking to send mails to some guys and when to vodafone store, they replaced the sim , and that to they are charging for the sim, (Is it my mistake that your sales person gave me wrong sim) , I changed my sim, but still no use, when ever my friends have to talk to me , they have to try atleast 5- 10 times to connect to vodafone network.

It is very very very - thousand or more times very pathetic experience i have with vodafone, and i am going back to airtel, atleast airtel is best in network.

So guys who ever is reading this, please check if you want to be in touch with your friends and especially family, and be tension free of complaints from friends and family that your ur number is not reachable anytime, never go for vodafone!!!!!!!

muje details and address of the above vodafone number [protected] . please mail me fast.my email id [protected]@gmail.com

I am a subscriber of 3 nos. postpaid mobile connection from M/s Vodafone vij. [protected](1st Corporate),[protected](Add-on to 1st ) & [protected](Add-on to 1st). For the last 1 year or so I am being harrased by M/s Vodafone & its agents for no fault of mine.

1. [protected] was activated till 31/12/2010, payment made upto 31/12/2010. As Vodafone could not provide me receipt for re-submission of address & ID proof, I didn't re-submit. Since this is my 1st no.all my business contacts failed to contact me. As a result I might have lost business worth Rs.10 lacs or so..Moreover, I lost the goodwill of maintaining a no. which can't be measured.

2. From & to my 1st & 2nd no.I can call @10 paise per minute, but the same facility has not been provided by Vodafone to my 3rd no. even after several requests. Though, technically they are supposed to provide me the facility.

In this regard, I request you lodge my complaint and compensate me accordingly.

Thanking you,

Sujoy Nag
157-A,Pocket-F
G.T.B.Enclave
Delhi-110093.
Mobile:[protected]

Dear Concern person,
This is Rajesh Giri using prepaid mobile [protected] for 3 years, I have used 1 day internet service at 14th june'11 02:00 hrs for 40 mb data, when I cheak uses data at 2:20am 15th june, 5MB balance in my a/c. i stop the net connection from mobile to laptop at 2:50 am after that got a sms at 03:21 am 15th june, that ur service expaired,"validity expiry regular surfing charges of 10p/10kb shall apply". But in the morning I got 35 rs detected and 642 rs in the minus i.e 677 rs charged for approximate 30 min. Its prepaid number so it should not be in negative , at zero balance net service should be disconnect as other company like AIRCEL do (I hv used AIRCEL net). there is no ultimation by voda. voda care reply me by written mail that its right detection, Balance will be detected i[censored] will not disconeected, it may be big negative balance like 5000 rs, but its not logical, voda give 2 gb data for 30 day in just 95 rs. I have restrain to stop the sim card. voda care is not supporting me.
I request you please do needful with high periority. I want to take serious action against voda.

Thanks & regards
Rajesh Giri
[protected]
Email. [protected]@gmail.com

Sir,
My mobile no is [protected] and recently I subscribed for Promo service by dialling *121*14#.

My account balance is continuously deducted by Rs.14/- for three times.I have already activated Rs.123/- Internet Promo.

Kindly look into matter and do the needful for me otherwise I have to stop my service forever with Vodafone.your customer service is not satisfactory here.


Thanks,
Binita Bage

Hi,

This post is in regard to a cheating by Vodafone against my Mobile No [protected]. It’s a complaint about Vodafone Rs. 4/- Tariff daily plans scheme.
I had made a request for activate 8 STD minute on Sunday 3 July 2011 (at about 10:15) AM on pack of 4rs. After making request using *444*1# I got popup confirmation from Vodafone that 8 local/STD minute has been activated and valid for till 3 July 2011 only and they deducted rs4 from my balance. I was Ok with that message because I know that this scheme is only for one day. But after getting confirmation when I had made a call from my cell, Vodafone charge, standard charge from my main balance.
When I got a message that standard amount is deducted from my main balance, I complained to customer care. Firstly I called a customer care (Sorry I don't remember the name of that person) he purposely discontinued the call in between conversation. After that I again made a call to customer care and customer care representative (Named as Imran) attended the call. I told my problem to Imran. So in response of my problem’s solution He (Imran) said that, this scheme (Vodafone Rs. 4 Promotional Scheme) will be activated with in 2 hours. So I simply said that if that particular scheme will be activated with in 2 hour then give that kind of message to customer like Scheme will be activated with in 2 hour. I got a confirmation that Scheme has been activated. And after that I disconnect the call from customer care.
In noon on the same day, means after waiting for more then 4 hours for 8 local/std minute. I again made a call from my cell, Again balance got deducted from my main balance. Again I called customer care executive (Named a Mazher) and told my problem. In response to my problem he says that
1. The service is activated in your mobile. Then I simply said to him if the service in my account then why the balance is deducted from my main balance? And believe me he had no answer for this question.
2. After that he told me that Sir please try to call again and lets see whether scheme has been activated or not. Because in our system its shows as Activated and Cut the phone.
So as suggested by Mazhar, again I make a call from my number and ([B] laughing [/B]) I had expected this no wonder... the balance was deducted from my main balance.
At this point my temperament level was on High. Again I called to customer care executive (Named as Sundeep). He told me the same thing which earlier customer care representative told me. Like:

1. Sir Already activated
2. Please Dial *225*0#
3. Please Dial *225*8#
4. Please Dial *225*5#
5. Please wait I am checking

I simply said to him that if you don’t have a solution then please transfer my call to your superior person. Then he transfer my call to his senior named as “Rucha”. Again he transfers my call to a supervisor Named as “Ajit”. He told me that he logged my complained and will revert back to me with in 24 hours. I said him, why you are taking 24 hour for a service which has life only 12 hours. So he said to me that his only work is taking the complaint, Vodafone back-office will revert on that issue.
I said ok and disconnect the call as I have nothing to do. I had this conversation length is almost one hour. So you guys easily knows that my temperament level on that time.
Within 24 hours I had no call from Vodafone, so I again make a call to customer care and had a discussion with another supervisor. He told me that it will take 48 hours to resolve. I told him that as per as earlier discussion with Vodafone this should be take 24 hour why 48 hour how disgusting! Then he told me it’s a standard time talking by team to resolve the problem. I said ok and disconnect the call.
But till now I don’t get any revert from Vodafone.
And I want to mention one more important thing, this is not happen first time, This issue is happen with me more then 4 times in previous month. Due to my busy schedule in office, I have no time to think about this problem. This issue is comes in light when I made a request on Sunday.
[B]I strongly recommend that-:[/B]
1. I want that they refund my money; I am totally disturbed by the Vodafone service.
2. Vodafone is only a Fraud Company nothing else.
3. Don’t use any service provided by Vodafone
4. My personal advice now is ONLY BSNL in India is providing the best services rest ALL ARE USELESS, Government Organizations are even better than Vodafone.
5. No One should go for their CHEAP & ROUGH Services else you will get your money to the DUSTBIN.
Its very harassing begin customer of such a big telecom company. My faith is hurted by Vodafone, whereas I am a permanent customer of Vodafone from last 7 Year so you have thought about that.
Hoping to get some positive response.

Vijay

I have been using Vodafone Mobile Connect for many years now. Earlier speeds used to be around 110-115 Kbps but since last 2-3 months speeds have gone ridiculously low and are in the range of 12-13 kbps generally. Sometimes, the speeds even become lesser and also the data transfer stops completely. It seems to be delibrate attempt to push their 3G services. I have reported this problem many times to Vodafone but to no avail. I thought vodafone is happy to help but it all seems just like a gimmick now.

Hi,

As my vodafone postpaid number [protected] has been barred for outgoing calls since 30th june midnight. In this regard many times i had conversations with vodafone customer care executives and also with vodafone customer retention team executives. Also after getting no response i visited vodafone store sector 18 , noida on 2nd june.
now let me explain the communication procedure...

1. i had conversation with you customercare executive named Sahil. he has taken my complain at 1st july morning around 8 and he told me that he has processed the request and my numbers outgoing call will start within 4 hours. (Wrong Commitment).

2. After wating 4- 5 hours again i called vodafone customer care and then i told them if they cannt open my number please change my number from postpaid to prepaid. then i had conversation with Vijay Sharma. He again told me that my number will start working within 4 hours, he told me that he has forworded a mail for mycredit limit inhancement too...(Wrong commitment)

3. Again after waitng 4-5 hours i called to customer care , and talked with another executive of retention team, Simranjeet.. again he didn't helped me in migration my number postpaid to prepaid.. but he told me that please use postpaid as its benificial. he again given commitment to start my number in within 4 hours(Wrong Commitment).

4. After these all frustration i went vodafone store, sector -18 noida. got my number after 2 hours waiting in queue. Again i got the same type of commitment that, we are working on that issue and u ll get your your number started within 4 hours. She also shown me the mail what she has forworded in my behalf. i was totally convinced that it will get start today. But what a surprise number not started yet today.(wrong commitment)

REQUEST NUMBER IS[protected]

ISSUE- unbilled amount over the credit limit...due to data usage even i have taken the vodafone mobile connect pack 2 gb at 98.

Current unbilled amount is rs 3141 and into this call usage would be max around 500.


please look into this issue. as i m in big problem. not able to do any calls. if not possible then tell me other way.


My customer care is also barred..not able to contact any executive.



--


Regards,
Vikash Kumar Shahi
Mob : [protected]

This to inform you that i am your pioneer customer of Vodafone but in last month May 2011 i was harassed and embarrassed like anything where all my experiences with the company will be memorable in my life.



In the month of may i was given a Vmc of rs 98 rental where 2Gb is totally free in a month but this was actually a trap to the customer. I received a mail from the co stating that your vodafone moblile connect is being activated on 6-5-2011 and written that call for customer care . So i called up customer on 6th and got the setting but i was not a vmc it was a vodafone live and bill was charged by the co. From customer"s end customer knows that Gprs is free whether vmc or vodafone live is being used and there was never complete explanation was given that other than Vmc is not free .


I was being charged of rs 1300 for the usage in the bill unnecessarily where vmc is free that was not enough when i received the bill of May *( bill no [protected] , Bill period[protected] to[protected] ,

I saw that vodafone has charged me the gprs so i logged a compliant on 29th May in 198 and spoke to Ramanjeet Singh Inquiry no-[protected] where he informed me that some-one callback on 1st but unfortunate no 1 bother to call back me then again 3rd June again spoke to Debashish inquiry no[protected] said that by 4th you will received a call from Relationship manager Shruti Ajmera where again no one call me up . After this incident again called i called up on 16th June spoke to Shurela inquiry no- [protected] that i will received a call from Relationship manager Shruti Ajmera and by the god grace Shruti Ajmera called me up on 18th where i came to know that my charges are not reversed . That was not enough i was insulted by Shruti Ajmera and according to her i have deliberately used it.


i hope my request will bring fruitful results and I am a vodafone customer for the past 4 years now and have been holding multiple numbers for all my family members will withdraw if my request is not granted . I already compliant to Trai and consumer compliant forum regarding my harassment.


Rgds

Anubrata Dutta

[protected]

My number is [protected] and I'm a subscriber of Vodafone Karnataka. I am receiving unwanted SMS from 12320 regarding 'Kids Joke Pack'. I NEVER activated it and am losing money everyday.

I tried to de-activate through customer care but he says NO service is activated. De-activate it as soon as possible. If this continues, I will take severe action.

Chetan.

I hereby Mohan Radhakrishnan, i had purchased the Vodafone K3570-Z USB device on 02 June 2011 night from retailer shop in Madurantakam-603306, Kancheepuram District – TamilNadu, due to official work on 3rd June 2011 morning I came to Greater Noida and here I am unable to access my internet (Very slow & unable to open the web page). I didn’t check the stick in TamilNadu location, i believed in the brand name.

To open the Google Page, i have to wait for 10 minutes, from 3rd June to till date useless support is provided by Vodafone care and Vodafone onsite person, Showroom associate, vodafone support given the solution as "Take your SIM out from stick and reinsert the SIM in stick again to check "..

Contact me on [protected].