Vodafone India Complaints & Reviews

Hi,
I am a Vodafone loyalist who is very frustrated by the fact that Vodafone delights are no very delightful. On 31st July I had activated the Rs.109 bonus plan which gives me 450 minutes on Vodafone local numbers. I had made calls from New Panvel on Vodafone numbers, so I am sure this plan was activated. I called up on same Vodafone number twice. The first time the talktime was not deducted as promised but the second call costed me Rs.11 for calling same number from the same location.
Customer Care executive tells me I was shifted to Maharashtra circle from Mumbai circle. I mean, how am I supposed to know this has happened? Between 2 calls from the same location, same room in fact, you change the circles from Mumbai to Maharashtra? I called 4 times for the same query and repeated my grievance that many times. You think we have no work to do? Secondly, on the third call, they agreed that the I was charged unnecessarily and asked to send FIVE on 111 and I got details of my last 5 transactions. It was thus proven that the deduction was unnecessary. Then again they deny the same.
Vodafone, if you think, customer are some lame people who are illiterate and dumb, then YOU ARE WRONG! I think I have tried all the ways to reach you on a basic level.
I want my money back.. Legally and done quickly. Do something about it!! And yes my request number is[protected]..

I switched over from Airtel to Vodafone mobile around 6 months ago. Airtel didn't have good signal at my home, so while that issue has been solved with Vodafone, I'm afraid my satisfaction level has dropped because Airtel was much more diligent and sincere in following up DND complaints than Vodafone, which doesn't even seem to have a system in place to accept DND violations or complaints.

My acct (Nine 89 Eight triple O Ek 94) is of Ahmedabad and I travel extensively abroad. I just returned from a trip from Europe and US and I was very irritated to get calls and SMS's from the same numbers in wee hours from the same numbers I have tried to block - but unsuccessfully. Around 60% of the SMS I receive is junk.

With Airtel, you simply logged your complaint here http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/do+not+disturb+reg...⇄

and they would follow up with it and give you a report of what action was taken. With Vodafone, firstly there is no such weblink, and when I asked the Vodafone executive his answer was "sar, you just forward me the number and I will take action"... not a satisfactory answer since I don't want another calling me in the middle of the night when I'm travelling abroad to tell what "action" was taken.

Vodafone, if you're listening, could you please let me know if at all you have a system in place to deal with DND violation and how your customers can place complaints regarding telemarketers?

I HAVE BUY A VODAFONE SIM AROUND NOVEMBER 2010 ,FOR MY FATHER ON MY ID BUT IT WAS LYING AS SUCH IN MY WALLET AS SUCH SINCE THEN. BUT NOW ON 30 JULY 2011, WHEN I DONT REMEMBER MY THAT VODAFONE NUMBER . MY WALLET WAS STOLEN WHILE GOING TO OFFICE. ALONG WITH SOME OTHER IDs. now tell me what should I do. my name is deepak chourasiya , ju- 18 c pitampura newdelhi-110088

Sir,

I am Deepak Chourasiya , residing in JU-18 C PITAMPURA Newdelhi-110088, I am here to have you informed that my WALLET was stolen/missing(most probably stolen)on 30

July,2011 in Pitampura. My wallet has some of my important IDs like my VOTER ID, my ATM card , my bus pass,my two mobile SIM( reliance CDMA & VODAFONE), my family

passport size photos , and about 300 Rs. I have serious doubt that these things are stolen in Pitampura on 30 July 2011 (at 9-10 A.M) morning . I would request you to lodge an

F.I.R and search it and punish the culprit, since these IDs can be missused by anti-social elements in future. Also please deactivate my SIMs( my reliance no is [protected] , and

Vodafone no. I don't remember as it was lying as such since I buy 9 or 10 months earlier in my name ) my details are mentioned below so, I again request you to kindly find it most

importantly.

Your immediate action would be of highly helpful.

Thank You.

DEEPAK CHOURASIYA
DATE OF BIRTH[protected]
S/0 RAJARAM CHOURASIYA
JU-18 C PITAMPURA
MOBILE NO.- [protected]
NEWDELHI-110088

though i paid rs 2000/-on 30/07/2011 till now my phone is not activated,kindly do the needful

My name is Biju TK my mobile no;[protected] . Availing the mobile portability am transfer from BSNL to Vodafone at that time am submitting my ID and Photo in Alappuzha vodafone authorized out let before one month . but as of now i cannot use the mobile number which is used by my mother so am not at all happy with vodafone . May be portable customer get these type of experience so what is the use of mobile portability . Today also am talking with the customer executive they tell like previous replay like with in 48 hrs it will be active ... In portability am transfer my three BSNL to vodafone if i didnt get any solution am forced to back to my BSNL . My contact no is [protected]

From: [protected]@hotmail.com
To: [protected]@vodafone.com
Subject: RE: International roaming on Vodafone mobile number [protected]
Date: Sat, 30 Jul 2011 10:22:45 -0400

Dear Prateek Sumeer
It is not correct and please activate my Vodafone mobile number [protected] ASAP and confirm.
How Can you say that " we have not received any recharge amount on your number and accordingly the services of your number have been deactivated" as I have recharge Rs 200 from CITI Bank NRI Account, see below

03/03/2011 MOBILE RECHARGE Ref No:- 221759 200.00 12,630.63

Thank you

Kumar
Email; [protected]@hotmail.com

respected sir,
i beg to state that i m a user of your brand i.e vodafone.it was registered by the name of prodip bera and i am the user. i have minus balance of Rs- -579. i have recharged net card of 21,but when i have to started o[censored]sing net it was fine,but near about 4 hrs after my main balance remained -579. it is not impossible for me to recharge of rs 579.if there is any way to make it positive balance then please help me otherwise i have no problem. my no. is [protected]. it was one of my best & important no. in my career life.thats all. thank you.
your's faithfully,
prolay biswas

I am a student. I have been using the campus pack for 3 years now. Last year i paid for validity upto 2013, but my campus pack service was suspended 3 days ago. They said that they 'are not supposed to inform me that my campus pack is expiring'. They had informed me for the last two years few days prior to recharge for validity extension. Last year, they told me i wouldnt need a validity extension recharge for my campus pack till 2013 but now they say i need to recharge it every year and 'that's my problem'. And now they are not ready to do anything to get me back my plan.

sir please provide the full detail of this no. [protected] as we are getting unwanted calls as soon as possible

Hi,,

I went to recharge my Vodafone number. In Vodafone there is an option of 80 on 80,, means if you recharge your # with 80Rs you will get a full 80Rs balance.

I generally do recharge by internet but some reason this time i went to shop for recharge.
But that shopkeeper told me that he will charge 10Rs extra as you are getting full talk time. I asked him if its for 80Rs and the company its self not asking extra charges you are not suppose to take. He said that its a rule in M.P. that you have to pay extra charge. I went to another shop and they did recharge it in 80Rs.

I was sure that we don't have to give any extra amount on any recharge to shopkeeper or a dealer but what about the people like or mom dad who hardly use there mobile phones and they don't know about recharge terms and condition.

Dealers already having there commission from the company and they are still asking for extra income.

I am not sure this complaint will will be considered or not but I would just like to drag your attention on this kind of activity are taking place if we don't take action against them they will keep continue and others will also start doing this.

This is STD PCO shop at Jawahar Chowk Sarswati Nagar (Just next to Vidhya Mandir Stationary shop) TT Nagar Bhopal (M.P.)

Hello,
My Mobile number is [protected]
complant number C[protected]
From the past 5days Rs5.33 has been deducted from my mobile account balance without any reason.
I had launched a complaint regarding the same to the customer care.
The customer care said that some service is active and and told me to send sms
CAN VL 16 SMS 144
I have send this sms more than 4 times.But still my money is getting deducted everyday.I want all my money back.This is fraud by vodafone because of which I am suffering.I need an explanation as soon as possible

Hello,
This is regarding data plan charges levied to me which I have never asked.. My Vodafone number is a corporate number under special plans. Last month, in June I called up Vodafone to activate data services on my number. I was told that Vodafone mandates that for activation/deactivation of any plan/services, they require mail from registered mail ID as the plans are different from general public. Accordingly I mailed their corporate care ID to activate Rs.98/- (2GB data plan). I had to follow-up their customer care a couple of times and after 2-3 days the data services were activated. I got a confirmation call from their department that Rs.98/- plan has been activated on my number.

Now, here comes the invoice for June-July wherein I have been charged Rs.199 for the data plan. There are charges of Rs.199 plus the pro-rata charges of Rs.73/- for 10 days. There is a charge of Rs. 30 too for 10 days o[censored]sage of Rs.98 plan. Interestingly, there are more charges o[censored]sage of data beyond 2GB limit.

I have been writing to Vodafone since 2 weeks now telling them I have never requested for Rs.199 plan and that I have only Rs.98/- plan running on my number. The guys are just adamant and telling me that I have both Rs.98 and Rs.199 plan activated on my number. I have also forwarded them the first mail which I had sent for activating data services in which I have clearly stated that I want Rs.98 plan. I have no idea who told them to activate Rs.199 plan. They haven't shown me any evidence yet wherein I have requested for Rs.199 plan, they are just making it up on their own and trying to fleece me..

By the way, Rs.199 is the unlimited data plan. I have tried hard but failed to get them to understand that if I was indeed on Rs.199 plan, I shouldn't have been charged for excess data but as I have been charged for data beyond 2GB, it serves as an adequate proof that their systems too have me on Rs.98 plan.

I had also called up 198 (Vodafone complaints number) and had a long discussion with Mr. Himanshu (senior level) about my problem. We checked the invoice I had received and could make out that there indeed are wrong charges of Rs.199 data plan in the invoice. He had promised me to reverse these charges in the next bill cycle. He advised me to pay the bill for this month as all reversals in any case would be made in next billing cycle only. He gave me his word and accordingly I have paid this month's bill.

On top of all this mess, my data services had been deactivated without informing me. This is just disappointing and uncalled for..

I wrote the same to corporate care telling them the whole issue again, my discussions with Himanshu and that I have paid my bill on his word. I requested them to reverse the charges as discussed and activate my data services asap. I got the reply and its the whole story again.. They have refused to reverse the charges and the data services aren't resumed as well.

I have heard several complaints from other Vodafone users about the billing issues and how they are charged unnecessarily for services they never asked but I never thought that I too would become a victim.

I would like Vodafone to look into this judiciously and reverse the unnecessary charges levied onto me.

Regards,
Dinkar Goel
Vodafone number: [protected]

hi Sir,
kindly tell vodafone to stop all FLASH masseges on my mobile no.[protected],as they send every 30 sec one flash msg, to subscribe this or that ringtones or there products, and if i touched any key from my mobile they cut Rs 30-40 form balance , i even activated DND but of no use.
Secondly i tried to call custmer care 121, but never get chance to talk any person from voda, as CC always speaks recorded msg---- you r not alowed to call custmer care.
kindly do the needfull.

I applied for Do Not Disturb on my Vodafone mobile no. couple of months back. But I still get many promotional SMSs almost every day such as VX Just 49, LM-HotDeal and many more different numbers.

Recently I have started getting promotional calls playing automated voice recordings from numbers such as [protected], [protected].

I have tried registering complaint with Vodafone couple of times but all they say is "Sorry, we will re-activate the DND service." I tried explaining but those stupid people don't understand my DND is already activated and re-activated, it doesn't need to be re-activated again and again, they need to note down the numbers from where I get the calls and file complaint with TRAI. These Vodafone customer care executives don't understand anything. I don't even know whether they are really so stupid or they are pretending to be.

i would like to change number potability, my mobile no is [protected],i had tried 3 to 4 times but the request is not done,i had call to the customer service centre but they were given answer try after some time,i want change my number other services,please accept my compliant.

I got one simm card post paid from vodafone office, pathankot.
the number was some thing XXXXX77119. Mr. Shammi was dealing the matter.
Due to address proof problem sim was deactivated within a day or so. I asked Mr. Shammi that let me deposit the fresh address proof as we are tenants and we have to move to different location within city after some time. He said the enquiry people has submitted a negative addrees proof report and your simm will be deactivated. After that you may not get the same number again. I asked him about refund of deposit and cancel the simm from my name. he promised me refund after cancellation of number in my name. I handed over the simm to him at the very moment.

Now How can vodafone has raising a bill for a simm which I never used?

Myself Mr.Giridhar,i had used a vodafone post paid number since one year and the number is [protected].. for this number bill is in due from 3months.the vodafone customer care person mr.Ravi called me to remind my due bill since then i have replied them please wait upto 1st of augst i will pay your due amount, but he collected a number which i regularly use to make a outgoing calls(from my diled list)/and he called to that number, and said that the person mr.giridhar had given your number as asecurity person number,he has not paid the bill since from 3months,the bill amount is 2400rs.so as he given your number as security person you have to pay the bill before 15:30 hrs on 26/07/2011,actually he called nearly 13:45 hrs.. and he asked the person to give your online banking details to deduct the money.and he blamed the person that he is going to file legal case on me (giridhar) and i am going includ your name in legal case which is going to block your passport like that he made feared the person.actually the person who is not at all legally related to this issue.

now my complaint is i have given the security person number as [protected], but he called another number from my dialed list.. how can he use my personal data,he haked my personal data and the vodafone company has failed to protect my personal informaion to others.and vodafone should not disclose my personal information to others without my permission.so the vodafone company has voilated to keep securing my information to others so i am puting my complaint in consumer court on vodafone for disclosing information to others.

the person called me is Mr.ravi as he said while talking with him. and called me and my friend who has paid the bill from [protected].

and one more complaint on vodafone that i want put is they hurt my feelings by collecting the bill from un authorised person which interm dicrease my pristage in socity.so i am appilling for hurting me. i dont knw that what it exactly means in law terminology.but i know in telugu language as '' paruvu nastam dhava'' i demand the explanation from vodafone as said earlier.

finally i request to vodafone please take it as a serious issue and do the needfull, Because i had never said to the customer care executives i will not pay the money like that, i always requested them to wait for some time in a desent and polite way. but they behaved indesent way, please take a action on Mr.Ravi([protected].) who has done the illegal activity and hurting the human egos, actually my friend is about to leave to abroad.. he mad the person so heasty and feard by saying your passport gonna block.

so please consider this as a serious issue.. and should not repeat

please contact me on [protected] for discussion and more details on this.



Thank you

Giridhar.S

[protected]

sir mera naam kuldeep bishnoi hai. sir mere naam par 5 postpaid canation chal rhe hai . sir main ek student hu aapke store main pahle mere frnd work karta tha usne mujhe aur mere do dosto ko postpaid no. dilyaye the aur kha tha jab inqvairy wale aaye to unhe tu apna koi busineas bta dena aab sir mere ek frnd ne jo is waqt jail main hai bill nhi pay kiya to aaj mujhe jaipur se rajveer singh rana ki call aayi aur unhone mujh se batmeeji se baat ki aur dhamki dhi ki agar aaj ki date main bill nhi pay hua to tere khilaaf fir hogi sir main ek student hu aur meri dipresation ki mediseen chal rhi hai raajveer sir ko maine ye bhi kha ki main ye bill 3 instaalment main pay kar dunga par fir unhone muje gaaliya di main 4 gante hospital main admit rha hu aur meri dipration ki mediseen chal rhi hai raajveer sing ke bolne ke gatiya tarike se mujhe ek baar chakkr aaya hai mere hath ki finger tuth gyi hai abhi tak maine ghar kuch nhi btay hai par sir aap unhe samjha to sakte ho ki kis tarike se baat ki jaye so plz help me i pay your bill in instaalments so try to understend

Dear Sir,

I have mazor concern related to Customer Service provided by the company.

Currently I am availing the CUG connection ([protected]) for last one and half month. While availing this facility, the customer representative from Vodafone Call center adviced me to choose Rs. 399 Internet pack.

On telephonic conversation with the representative, I was told that the Net Surfing and Browsing are completely free and downloading charges would be there if downloaded from Paid Sites and other freeware products are completely free from downloading charges. And paid sites are those sites where the charges are mentioned for the products on the site. I was not aware of any Technical Specifications neither the Customer Representative told me about that. I was also not given any information about Hidden charges.

Now the services have been stopped by them instantly. When I inquired about the same, I got to know that I have been charged 5000 Rs. for using Internet through Vodafone Live. Now they are advising that I should have used Vodafone GPRS Settings instead of Vodafone Live.

This has completely shocked me and has troubled me a lot. I have mazor concern with Vodafone Customer Service Department. I have below questions on which I need your immediate response.

1. Why I was not given the above information prior availing this facility?

2 Also why I have not been informed by them on time about my Billing charges as my Credit limit was only 900 Rs. ?

3 Also why they did not stop my services when I crossed the limit of 900 Rs.? They should have immediately informed me about the same and also should have immediately stopped my services.

4 Now why they have stopped the services when the bills has crossed more that 5000 Rs. ?

I again had a recent conversation with Relationship Manager (Mini Kalra [protected]). She told me that Internet charges would be completely discounted once the bill would be generated. But now I am not being given the discount. So again a question ...

5 Why I am not being given the discount ?

6 Why can't they stuck with their words ?

This is really a mental tourcher to me which I am facing now from last 10 days. I kindly request you to take immediate action on the same and free me of this hassle.

I would really be thankful if you look into the matter and resolve it.


Thanks & Regards

Tarun Kumawat

M: +91- [protected]