Vodafone India Complaints & Reviews

Wrong Billing.

We had purchased thru MAS CALL NET -OKHLA --A fraud agent of Vodafone. who calls people on the phone and convince them to buy SIM cards for them , with a no. of their choice which would be activated in 24hrs.
We purchased one sim no.[protected] thru this fraud agent Mas callnoet India Pvt Ltd. vide their receipt no. 12202 and paid cash to them for rs.250/- for Vodafone 199 saver plan , Their person came to our residence and insisted on cash rather than cheque. and promised us the no. of choice [protected] which would be activated soon.
We have lodged several complaints to them on their no. 61105567 and mailed to VODAFONE also , but of no use.
Vodafone customer service replies on phone that agents say many things to sell DEAD SIM cards and duping thousands of consumer daily by collecting rs.250/-- each which we pay thinking to be asmall amount and getting good service.. Their is a definite nexus between some guys at VODAFONE and MAS call net where in they are selling SELLING DEAED SIM CARDS without any activation.
a serious action has to be takem aginst them and a criminal complaint would be filed agianst MAS call net with vodafone a party to it .
So pl. be aware of these UNWANTED calls which seem lucrative but are TOTAL FRAUD

Dear Sir,
This is regarding the activaion of my number i purchased a vodafone prepaid number
that is [protected] from the dealer in ghaziabad Gandhi nagar on 20.07.2011.
But my number is still not activated with outgoing calls i cannot make outgoing calls.
on 20.07.2011 i also submitted all the documents and still the dealer is misguiding me
from last 10 days.

I kindly request you to please activate my number as its not your kind of service,
or else i have to reach thr higher authorities.
Take is as an urgency as its very important for my number to be activated by
all the services.
i have also recharged this number with 610 rs.which is also going in waste otherwise
my money should be returned.
the documents were in the name of Shalabh Garg from gandhi nagar ,ghaziabad
.
Thanking You,

My Name Is Akash Bhatera.I am a 70 year old citizen.Recently vodafone has been charging me illegaly and deducted Around Rs 50 from my Balance. when i call them they say that ur balance will be restored.I Complained around 7 days ago when they said and till date i haven't recieved anything in my balance.i have also complained previously in Comsumer complaints but none action has taken place .Please Help Me As Soon as Possible.

My No:-0-[protected]
Email:[protected]@gmail.com

Hi,

What is the problem with Vodafone, im not able to connect to Customer care, also not able to make any outgoing calls and SMS, only incoming is coming and the same problem is being faced by my friends to. Is this the Service vodafone will provide us and this is happening since yesterday. Why Vodafone people are not resolving the issue. I guess i have to change my network, also i would say that Vodafone will loose a very valuable customer..

Thanks,
Nishant

I am Pinkesh Shah from Mumbai. My VODAFONE No: [protected].

Firstly I would like to inform you that I have been using this connection since last 8 years, and calculating at an average billing amount of Rs. 500 per month, have paid you approx. Rs. 50000 towards my Vodafone Bills without any delay or default ever.

Now, coming to the problem, My vodafone bill dated 4th July, 2011 (Bill No. [protected]) shows messaging charges of Rs. 703. The itemized bill shows that there are 856 messages Local + National + International) charged on my account.

Out of all these messages, 499 Local messages, 38 National messages, and 2 International messages are showing as been sent on 6th June, 2011 between morning 7 a.m. and 8 a.m. Which is definitely due to some technical error, as I am sure that I have not sent any of these. The amount of these messages wrongly charged to me comes to Rs. 566, which should be immediately credited.

Also, I had activated your Rs. 35 SMS Pack, which covers 350 SMS. The same has been activated on 9th July, but the bill is showing only 50 SMS uncharged, and rest all SMS have been charged.

So totally, I am entitled to a credit of Rs. 566+300= 866.

I have visited your Vodafone Store three times regarding the same issue, called up the 198 helpline a number of times, even sent a detailed mail to your customer service team, and have received only one feedback saying that "OUR SYSTEM IS SHOWING THAT YOU HAVE SENT THOSE MESSAGES. I CAN NOT HELP YOU FURTHER IN THIS MATTER. PLZ VISIT THE STORE OR CALL THE HELPLINE"

If that was the case, then why did you call me back? to say that I've made a false complaint? Why would I complaint if I have sent those messages?

Your recovery guys are calling thrice a day for reminding me to pay up the bill....but your customer service team is not bothered to settle this issue at all....You have to decide who is more important for you..your computer system or your customer???

I am a respectable businessman and not some college going punk kid. Since I can't afford to have my phone disconnected, I might pay up the bill as well, but rest assured, I am not going to leave this matter unresolved, and would be compelled to take this matter ho higher levels if your indifference remains the same. Legal advise is not ruled out as well. Nobody can take my money away with a THANK YOU SMILE.

My mobile no is [protected].
Earlier I was getting my post paid bill to my home address as below.
F 301, Srinandnagar 2
Vejalpur
Ahmedabad 380051.
I shifted from this address to the following address since March 2011.
I have already informed thro mail and also to customer care over phone.
But till this day my request has not been heard.
I have not been recieving my postpaid bill to the present address below.
192/1, Suryanarayan Society
Sector 25, Gandhi nagar gujarat 382025.
Once again I am requesting to send the bill to this Gandhinagar address and oblige.
Regards
R.kannan
[protected]
My mail Id [protected]@rediffmail.com

Hi,
I am a Vodafone loyalist who is very frustrated by the fact that Vodafone delights are no very delightful. On 31st July I had activated the Rs.109 bonus plan which gives me 450 minutes on Vodafone local numbers. I had made calls from New Panvel on Vodafone numbers, so I am sure this plan was activated. I called up on same Vodafone number twice. The first time the talktime was not deducted as promised but the second call costed me Rs.11 for calling same number from the same location.
Customer Care executive tells me I was shifted to Maharashtra circle from Mumbai circle. I mean, how am I supposed to know this has happened? Between 2 calls from the same location, same room in fact, you change the circles from Mumbai to Maharashtra? I called 4 times for the same query and repeated my grievance that many times. You think we have no work to do? Secondly, on the third call, they agreed that the I was charged unnecessarily and asked to send FIVE on 111 and I got details of my last 5 transactions. It was thus proven that the deduction was unnecessary. Then again they deny the same.
Vodafone, if you think, customer are some lame people who are illiterate and dumb, then YOU ARE WRONG! I think I have tried all the ways to reach you on a basic level.
I want my money back.. Legally and done quickly. Do something about it!! And yes my request number is[protected]..

I switched over from Airtel to Vodafone mobile around 6 months ago. Airtel didn't have good signal at my home, so while that issue has been solved with Vodafone, I'm afraid my satisfaction level has dropped because Airtel was much more diligent and sincere in following up DND complaints than Vodafone, which doesn't even seem to have a system in place to accept DND violations or complaints.

My acct (Nine 89 Eight triple O Ek 94) is of Ahmedabad and I travel extensively abroad. I just returned from a trip from Europe and US and I was very irritated to get calls and SMS's from the same numbers in wee hours from the same numbers I have tried to block - but unsuccessfully. Around 60% of the SMS I receive is junk.

With Airtel, you simply logged your complaint here http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/do+not+disturb+reg...⇄

and they would follow up with it and give you a report of what action was taken. With Vodafone, firstly there is no such weblink, and when I asked the Vodafone executive his answer was "sar, you just forward me the number and I will take action"... not a satisfactory answer since I don't want another calling me in the middle of the night when I'm travelling abroad to tell what "action" was taken.

Vodafone, if you're listening, could you please let me know if at all you have a system in place to deal with DND violation and how your customers can place complaints regarding telemarketers?

I HAVE BUY A VODAFONE SIM AROUND NOVEMBER 2010 ,FOR MY FATHER ON MY ID BUT IT WAS LYING AS SUCH IN MY WALLET AS SUCH SINCE THEN. BUT NOW ON 30 JULY 2011, WHEN I DONT REMEMBER MY THAT VODAFONE NUMBER . MY WALLET WAS STOLEN WHILE GOING TO OFFICE. ALONG WITH SOME OTHER IDs. now tell me what should I do. my name is deepak chourasiya , ju- 18 c pitampura newdelhi-110088

Sir,

I am Deepak Chourasiya , residing in JU-18 C PITAMPURA Newdelhi-110088, I am here to have you informed that my WALLET was stolen/missing(most probably stolen)on 30

July,2011 in Pitampura. My wallet has some of my important IDs like my VOTER ID, my ATM card , my bus pass,my two mobile SIM( reliance CDMA & VODAFONE), my family

passport size photos , and about 300 Rs. I have serious doubt that these things are stolen in Pitampura on 30 July 2011 (at 9-10 A.M) morning . I would request you to lodge an

F.I.R and search it and punish the culprit, since these IDs can be missused by anti-social elements in future. Also please deactivate my SIMs( my reliance no is [protected] , and

Vodafone no. I don't remember as it was lying as such since I buy 9 or 10 months earlier in my name ) my details are mentioned below so, I again request you to kindly find it most

importantly.

Your immediate action would be of highly helpful.

Thank You.

DEEPAK CHOURASIYA
DATE OF BIRTH[protected]
S/0 RAJARAM CHOURASIYA
JU-18 C PITAMPURA
MOBILE NO.- [protected]
NEWDELHI-110088

though i paid rs 2000/-on 30/07/2011 till now my phone is not activated,kindly do the needful

My name is Biju TK my mobile no;[protected] . Availing the mobile portability am transfer from BSNL to Vodafone at that time am submitting my ID and Photo in Alappuzha vodafone authorized out let before one month . but as of now i cannot use the mobile number which is used by my mother so am not at all happy with vodafone . May be portable customer get these type of experience so what is the use of mobile portability . Today also am talking with the customer executive they tell like previous replay like with in 48 hrs it will be active ... In portability am transfer my three BSNL to vodafone if i didnt get any solution am forced to back to my BSNL . My contact no is [protected]

From: [protected]@hotmail.com
To: [protected]@vodafone.com
Subject: RE: International roaming on Vodafone mobile number [protected]
Date: Sat, 30 Jul 2011 10:22:45 -0400

Dear Prateek Sumeer
It is not correct and please activate my Vodafone mobile number [protected] ASAP and confirm.
How Can you say that " we have not received any recharge amount on your number and accordingly the services of your number have been deactivated" as I have recharge Rs 200 from CITI Bank NRI Account, see below

03/03/2011 MOBILE RECHARGE Ref No:- 221759 200.00 12,630.63

Thank you

Kumar
Email; [protected]@hotmail.com

respected sir,
i beg to state that i m a user of your brand i.e vodafone.it was registered by the name of prodip bera and i am the user. i have minus balance of Rs- -579. i have recharged net card of 21,but when i have to started o[censored]sing net it was fine,but near about 4 hrs after my main balance remained -579. it is not impossible for me to recharge of rs 579.if there is any way to make it positive balance then please help me otherwise i have no problem. my no. is [protected]. it was one of my best & important no. in my career life.thats all. thank you.
your's faithfully,
prolay biswas

I am a student. I have been using the campus pack for 3 years now. Last year i paid for validity upto 2013, but my campus pack service was suspended 3 days ago. They said that they 'are not supposed to inform me that my campus pack is expiring'. They had informed me for the last two years few days prior to recharge for validity extension. Last year, they told me i wouldnt need a validity extension recharge for my campus pack till 2013 but now they say i need to recharge it every year and 'that's my problem'. And now they are not ready to do anything to get me back my plan.

sir please provide the full detail of this no. [protected] as we are getting unwanted calls as soon as possible

Hi,,

I went to recharge my Vodafone number. In Vodafone there is an option of 80 on 80,, means if you recharge your # with 80Rs you will get a full 80Rs balance.

I generally do recharge by internet but some reason this time i went to shop for recharge.
But that shopkeeper told me that he will charge 10Rs extra as you are getting full talk time. I asked him if its for 80Rs and the company its self not asking extra charges you are not suppose to take. He said that its a rule in M.P. that you have to pay extra charge. I went to another shop and they did recharge it in 80Rs.

I was sure that we don't have to give any extra amount on any recharge to shopkeeper or a dealer but what about the people like or mom dad who hardly use there mobile phones and they don't know about recharge terms and condition.

Dealers already having there commission from the company and they are still asking for extra income.

I am not sure this complaint will will be considered or not but I would just like to drag your attention on this kind of activity are taking place if we don't take action against them they will keep continue and others will also start doing this.

This is STD PCO shop at Jawahar Chowk Sarswati Nagar (Just next to Vidhya Mandir Stationary shop) TT Nagar Bhopal (M.P.)

Hello,
My Mobile number is [protected]
complant number C[protected]
From the past 5days Rs5.33 has been deducted from my mobile account balance without any reason.
I had launched a complaint regarding the same to the customer care.
The customer care said that some service is active and and told me to send sms
CAN VL 16 SMS 144
I have send this sms more than 4 times.But still my money is getting deducted everyday.I want all my money back.This is fraud by vodafone because of which I am suffering.I need an explanation as soon as possible

Hello,
This is regarding data plan charges levied to me which I have never asked.. My Vodafone number is a corporate number under special plans. Last month, in June I called up Vodafone to activate data services on my number. I was told that Vodafone mandates that for activation/deactivation of any plan/services, they require mail from registered mail ID as the plans are different from general public. Accordingly I mailed their corporate care ID to activate Rs.98/- (2GB data plan). I had to follow-up their customer care a couple of times and after 2-3 days the data services were activated. I got a confirmation call from their department that Rs.98/- plan has been activated on my number.

Now, here comes the invoice for June-July wherein I have been charged Rs.199 for the data plan. There are charges of Rs.199 plus the pro-rata charges of Rs.73/- for 10 days. There is a charge of Rs. 30 too for 10 days o[censored]sage of Rs.98 plan. Interestingly, there are more charges o[censored]sage of data beyond 2GB limit.

I have been writing to Vodafone since 2 weeks now telling them I have never requested for Rs.199 plan and that I have only Rs.98/- plan running on my number. The guys are just adamant and telling me that I have both Rs.98 and Rs.199 plan activated on my number. I have also forwarded them the first mail which I had sent for activating data services in which I have clearly stated that I want Rs.98 plan. I have no idea who told them to activate Rs.199 plan. They haven't shown me any evidence yet wherein I have requested for Rs.199 plan, they are just making it up on their own and trying to fleece me..

By the way, Rs.199 is the unlimited data plan. I have tried hard but failed to get them to understand that if I was indeed on Rs.199 plan, I shouldn't have been charged for excess data but as I have been charged for data beyond 2GB, it serves as an adequate proof that their systems too have me on Rs.98 plan.

I had also called up 198 (Vodafone complaints number) and had a long discussion with Mr. Himanshu (senior level) about my problem. We checked the invoice I had received and could make out that there indeed are wrong charges of Rs.199 data plan in the invoice. He had promised me to reverse these charges in the next bill cycle. He advised me to pay the bill for this month as all reversals in any case would be made in next billing cycle only. He gave me his word and accordingly I have paid this month's bill.

On top of all this mess, my data services had been deactivated without informing me. This is just disappointing and uncalled for..

I wrote the same to corporate care telling them the whole issue again, my discussions with Himanshu and that I have paid my bill on his word. I requested them to reverse the charges as discussed and activate my data services asap. I got the reply and its the whole story again.. They have refused to reverse the charges and the data services aren't resumed as well.

I have heard several complaints from other Vodafone users about the billing issues and how they are charged unnecessarily for services they never asked but I never thought that I too would become a victim.

I would like Vodafone to look into this judiciously and reverse the unnecessary charges levied onto me.

Regards,
Dinkar Goel
Vodafone number: [protected]