Vodafone India Complaints & Reviews

Hi,

Its almost 5 days now and i havent received my New SIM Card which i had applied for through the website https://shop.vodafone.in/shop/planPrepay.jsp?cid=mum .

I received a prompt phone call that day 4 hours after filling out the form and the lady said she would be sending the SIM card by 2 to 3 pm that same day ( 12th July , 2011 ). Thereafter i received another phone call and the person said that my number was a postpaid number and not pre-paid and on arguing with him for 30 minutes he finally closed the conversation by saying it was a pre-paid number.

Later few hours into me loosing my patience , i received a third phone call who said the guy who was to deliver the SIM card supposedly contacted me and i mentioned i was OUT OF TOWN , when i have been in town for the past 3 months !

Next day , i contacted VODAFONE'S really unethical & unprofessional Technical Team whom on explaining the whole story , gave me vague answers like "Your Number is not visible on File "? "Your number is a DEMO Number "? "You have to call 765 From your vodafone number ( which am trying to get for the past 5 days )" . Now my first question is how do i dial a 3 digit number when i don't have a Vodafone number on me ? And secondly he was told this by his manager he claimed ( Mr Abhishek ) who blindly denied any requests to talk to me . I wasted almost 3 hours over the phone speaking to various agents who were nothing but a waste of time and who kept putting me on hold for almost 2 hours put together.

Going forward , on July 14th i called again and was almost the same story where the agent kept telling me he cant track my SIM Card and asked me to dial Customer care from my Vodafone number. I was on hold for 45 minutes and later was disconnected on purpose. I called again and asked to speak with the manager and requested to escalate the issue to the seniors as it was getting too heated up with the agent who ( either wasn't trained well or was just being himself ) I was put on to Mr Sanjay Soni who claimed himself as the Supervisor at that shift , on explaining him the entire situation he assured me that he would lodge a complaint and take this matter in his own hands and guaranteed me my SIM card by 6pm 15th July and also update me often. He never even bothered to give me a docket number or a complaint number.

Thereafter on 15th July 2011 after close to 10 phone calls repeatedly to the Vodafone Customer Care i finally got to speak with a Floor Supervizor Mrs Soni who again guarenteed the delivery of SIM card on 16th July 2011 by 12 pm.


On 16th of July 2011 i spoke with another Floor Supervisor Ajit Acharya and he said he cant help me anything since my number that i had booked online is a DEMO number and hasn't been updated as yet ( after 6 days )

Here are my Docket numbers i opened with Vodafone with Dates , but still no response from their end and not even a phone call with updates. Also having sent the customer care around 6 emails showing my concern , not one email was responded.

Docket Number # 1: [protected] ( opened on 15th July , 2011 at 5 pm )
Docket Number # 2: [protected] ( opened at 1pm 16th july )

Here is where things went wrong:
1. I didnt receive a complaint number by mr Sanjay Soni who claimed he lodged a complaint.
2. I was wrongly guided by VODAFONE'S agents all the 15-20 times i have called and being on Hold for almost 45-60 minutes .
3. I was given wrong information about my number being a post-paid card and not pre-paid card.
4. I have sent 4 emails to vodafonecare.[protected]@vodafone.com who claimed to have received my emails but didnt bother looking into it
5. I was told my VODAFONE's Supervisor that they cant help me out and cannot escalate the issue to the higher ups even though i had not got my SIM card from the pat 5days.

Now heres what needed to be done:
1) i asked the manager to call the dept who looks after new SIM card and ask them to call me
2. I also provided the numbers from which i had received 3 phone calls on 12th july 2011 hours after i filled up the new pre-paid form
3. And finally once the team gets my information , they could send the guy for delivery.

I would like TRAI to personally look into this issue as its been 5 days and all i have got VODAFONE is long hours of HOLD MUSIC or wrong resolutions , or FALSE testimonies or not being to help . I am not happy with the way things are going forward with Vodafone and i need an answer as soon as possible. You can find the order ID and other details below.

This is my last hope of success or a solution , as me being a common consumer facing troubles from a service provider like VODAFONE can only rely on you now to take things further and try to either release my 555 Rs or give me my SIM Card. I would also like to go one extra level and make sure all the managers i spoke to are taken to task and made sure they dont do this henceforth.

Its very shameful to say that the agents and managers i spoke with didn't seem to realize the seriousness and over and above that seemed very casual with the whole situation. I am very frustrated with the service Vodafone has given me in these past 4 days and i need an answer and solution.

Hoping you could look into this matter and help me out with this situation .

Have attached a copy of the Statement with ICCI BAnk ( where vodafone has deducted the money 555 INR from my account ) and pasted the contents of the email i received from [protected]@vodafone.co.in on 12th July 2011.

Here are my contact numbers : [protected] , [protected]

********************************************************************************...⇄
Reply
[protected]@vodafone.co.in to me
show details Jul 12 (5 days ago)
Dear Vinay,
Thank you for buying your Vodafone Prepaid connection through the Vodafone Online shop. Your order details are mentioned below:

Order ID : o7627185
Payment Transaction ID: MCIT[protected]
Date & time of order : 12 Jul, 2011 08:28:10
Order Amount : Rs. 555.0/- Only

order details:


Prepaid Connection
Name: Per Second Plan
MSISDN: [protected]
Amount: 506.0


We will get in touch with you shortly at a time & date convenient to you.
Happy to help,
Vodafone Care
Email: vodafonecare.[protected]@vodafone.com;
WebSite: http://www.vodafone.in

Got my S2 on 12th, Have tried calling numerous times to customer care since then, and everytime they say, there is no much offer provided by Vodafone.

Left a complaint at site and Twitter, received a call, and she says this offer is only available to S2 bought from Vodafone stores, this is the biggest lie i've ever heard.

More than 5 people I personally know have already activated this offer and they have not bought the phone from Voda store, they got it from Letsbuy and Flipkart.(They are from different circle as mine though)

3G is available in my circle and S2 definitely supports 3G, when I send TRY 3G to 111, I get a reply that your handset does not support 3G. Yeah right, the best best phone in the world currently is not 3G compatible according to Vodafone.

Getting fed up. I am on the verge of throwing away this crap Voda sim.

[protected](UP West circle), Do not bother calling me because your representatives don't know jack and waste my time.. Activate the 1GB/month plan on this or I am dumping this piece of crap Vodapoo.

Here is the offer link -
http://www.vodafone.in/phones/pages/samsung_galaxy.aspx?cid=upw

Here is the detailed terms and conditions for this offer -
http://www.vodafone.in/documents/pdfs/samsung_galaxy_sII_tnc.pdf

It clearly states that you only need to buy the Galaxy S2 from any authorized Samsung Dealer, which I did, and have the original bill, warranty card etc. with me.

Rectify this as soon as possible, have already spent a fortune calling your worthless customer care.

Regards,
Not so happy Customer.

Dear Sirs,

I was purchase a recharge voucher Sl. No.[protected] on your retailer,
but the problem is in this voucher, two nos. is not seeing properly, hence I could not recharge this voucher. Please note that I lodged the problem in your customer care department, they are saying, we can not any thing in this matter and after my several requests, he did not give the complaint no.. Now you tell me, what is the correct attetude of your customer care person ?

You are requested to kindly see this matter and revert back immediately.

Thanking you in anticipation of your prompt and favourable reply.

With Best Regards,
MUKESH KUMAR
VILL. = LAKAWALI
POST = KALAL KHERIYA
DISTT.= AGRA
PIN 282 006
MOB: [protected]
EMAIL: [protected]@gmail.com

I have purchased a voda fone mobile broadband,at the time of purchasing i was promised a speed of 400-500 kbps downloading speed but after purchasing the device i was not given even the speed of 10 kbps. Regarding this problem i complain voda fone care a lot of & also visited voda fone store but no action has been taken in this regard.i was only given complain no. like [protected], [protected],[protected], [protected] etc.also my calls to customer care also been blocked.After i purchased this they said that they don't promise the speed even of 1 kbps. This device cost me 1500 rs. i am attaching the copy of the bill i was given. Please take suitable action in this matter like either refund this device or increase the speed up to the speed i was promised.
I shall be very thankful to you.
Omveer

Dear sir/Madam,
This is Manjunath from bangalore having 5 postpaid connections in my name. One of my number is [protected]. Every month I will be charged more for no reasons. Excess amount would be more than 1000 till today for the last 6 months. Even I am facing network problem. When I tried to port out of vodafone, their executive called me and gave me waivers on tariff plan rental and additional packs. But, with out my request, they have changed my tariff plans. When called their customer care, they say some stupid reasons. They are not even allowing me to port out of vodafone. They reject my application saying contractual obligations and all. Please, take some action against them and make them allow me to port out of vodafone. Thanks in advance.

Dear All,

Till now i didn’t received any complaint number from Vodafone service provider, last 9years i am BPL and hutch customer, i am using 5 mobile numbers for my family through BPL, Hutch and Vodafone SIM`s. Now suddenly without intimation one of my mobile number [protected] deactivated. My balance amount also lost. There is no proper reason from customer care and nodal office. Kindly refer the below mail communication which i was sent to vodafone service provider.

Regards,
M.S.Achuthan
[protected]
[protected]

[protected] Forwarded message[protected]
From: sivakumar td <siva.[protected]@gmail.com>
Date: Fri, Jul 15, 2011 at 10:42 AM
Subject: Fwd: Undeliverable: Re: Reg - My Vodafone number deactivated without intimation - [protected]
To: thompsonappellate.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, ajitharajnodal.[protected]@vodafone.com



Dear Team,

There is no reason for my mobile deactivation from your end.

waiting for your response. Kindly provide your SLA and complaint number for my BPL SIM card deactivated without intimation from your end.

My total balance amount also lost without intimation.

i need proper reason for this issues.

Regards,
M.S.Achuthan
[protected]
[protected]


[protected] Forwarded message[protected]
From: sivakumar td <siva.[protected]@gmail.com>
To: <thompsonappellate.[protected]@vodafone.com>, <ajitharajnodal.[protected]@vodafone.com>, <vodafonecare.[protected]@vodafone.com>

Date: Thu, 14 Jul 2011 18:30:46 +0530

Subject: Re: Reg - My Vodafone number deactivated without intimation - [protected]

Dear Team,

Kindly provide the compliant number for the same.

waiting for your response...

Clarify on deactivated reason and re-activate the same number [protected] using BPL mobile SIM card.


Regards,
M.S.Achuthan
[protected]
[protected]


On Thu, Jul 14, 2011 at 1:11 PM, sivakumar td <siva.[protected]@gmail.com> wrote:

Dear Team,

This number [protected] has given for add-on card of [protected] on 2003 year.

Please dont make new account for this same number [protected]. i need to re-activate with same SIM number which i am using currently for my family.

if you need any clarification on this pls call me on [protected].

Please explain why this[protected] number was deactivated without intimation.

Regards,
M.S.Achuthan
[protected]

On Thu, Jul 14, 2011 at 10:26 AM, sivakumar td <siva.[protected]@gmail.com> wrote:

Dear Team,

I am M.S.Achuthan, last 6 years i am using this [protected] vodafone
number. without intimation this number is deactivated. Kindly
re-activate this number ASAP.

Last call received on 11-July-2011 at 11:47AM.

Please log the complaint number accordingly.If you need any
clarification on this regards pls contact this below numbers.

I have disuccessed with customer care today monring at 8:30AM from
[protected], they said this number is a post paid number instead of my
pre-paid. they dont have any updation on this regards why this number
was deactivated.

[protected]
[protected] - pls contact after 2PM today.

Regards,
M.S.Achuthan

Hai

Its Ramya . I have Vodafone number ( [protected] ) . one week before my number was blocked due to not payment of mobile number. but three days( 12.07.2011 ) before i ll pay my mobile bill sum of 1500/-..still number they not active my number its very horrible. i was not expect this type of service. yesterday ( 13.07.2011 ) i was trying your customer care more than 15 times but there is no proper response. Receipt no : AB 100265. Collected by Mr. Sathish.

sir,
Your company launched a scheme of full talk time ,ie, Rs 160 we will be getting Rs 160. but i haven't received my full talk time time yet. as I recharged my card 1 week ago but i have got only Rs 143 and some paise. and when i call to your customer care number they all said they have forwarded their mail and I will get my remaining balance within 2days but i haven't received yet. so kindly do something in this matter. my phone number is [protected].

Nitin Rawat

I visited twice to vodafone store @Rajouri Garden ,New Delhi after waiting for more than an hour to obtain theinformation regarding documents required for mobile number protabilty.I haave been adviced by Mr Shashankregarding the dox.I asked him twice about the docs and he confirmed me the same.Next time when I visited there with my documnts and after more than anhour waiting when My turn came...The gentlemant sitting on customer servicedesk whose name is Sunny Denied accepting the dox and asked my pan card and marriage certificate also required.I can understand the requirement of docs but my question is wHY cOMPLETE INFO NOT GIVEN earlierwhn I wasted 2 hrsand a confirmation been takenfrom Mr Shanshank bout the dox.When Questioned them for this ...after for bout a discussion of 30-35 minutes with there back office they accepted my dox and given me a Sim n assured me that no portabilty will be done in 7 days,.When till 8th june I havent received anyresponse I again visited vodafone store @PVR vasant kunj.Again after one hour waiting when we gt our turn I was shocked knw that request got rejected.Which id Ok.but again my question was They dont have so much courtesy to atleast inform their customers.Neways after that i Changed my mind to actually opt for vodafone...After some time I visited Ides and given all those dox in idea and whn i Confirmed bout the status after 7 days ,I was really shocked to know thet again my request was rejected because VODAFONE HAS NOT CANCELLED THE REQ WHICH GT REJECTED EARLIER.I amd highly disatisfied with kind of service provided by vodafone .I am using anothercorporate connection also from vodafone but I am suffering so much because of this.I really want to complain about vodafone rajouri garden store people who misguided us and because of their negligence customer need to suffer so much..I am also working and dont have so much time to actually visit them and to wait for more than an hour .

Hi,

I am another dis satisfied customer of Vodafone, who has been incorrectly charged again. I got this number transferred in the month of May 2011 and since then i am facing tremendous issues with Vodafone. On 2nd June 2011 i send them an email requesting them to activate the V L 99 unlimited service on my phone and post which i got the basic information about how to activate the service, when i spoke with an agent i was informed that i need to deactivate the Vodafone live 0 rental service and post which i will be able to activate the Vodafone live 99 unlimited service. I placed a request for the same and the service got activated.

Going fordward when i checked my unbilled usage it was constantly on a high and upon calling Vodafone i was tolda to call after the bill is generated. To my surprise the bill reached up to 2400(approx) and after that i was informed that i was chagred Rs1954.20 for using the internet service. I immediately called up the customer care and i was informed that i was charged for Vodafone Mobile connect service which was activated on my phone and i should have called to deactivate this serivice if i didnt wanted to be charged for any internet usage.
How on earth would a layman know that he needs to deactivate VMC service and keep the VL99 unlimited service on and make changes to APN settings from the phone. I was never informed by any technical support agent to make such changes.
When i called up the customer services i was informed by a vodafone agent that there is a flaw in the system and a technical support agent should have informed me about changing these settings and deactivating VMC or using a different APN.
After this conversation i did send an email and i got an unsatisfactory response via email that i will have to pay the charges as i have used the service.
Going fordward i did call up the customer services and spoke with Tasmia Khan a customer services supervisor and even she agreed that i should have been informed about this and actually i should not have been charged this amount as i have the VL99 unlimited, but she couldnt send this information to the technical team as it would be an error on her part and she completely refused to provide me with any solution.

I have always had such kinds of trouble from vodafone and i have all the email sent to the, kept with me. I would need to seek assistance from the consumer court as this matter has gone out of hands now.

My number - [protected].
Name - Sanesh Bhatia.

Hi,
I want to draw your attention about the wrongly deducted amount from my account in the name of gprs charge.
The issue is, As per the recharge scheme of Rs 4 of Vodafone in which the user dials *444*5# to get 40 Mb data usage on the single day of the recharge. I recharge through this scheme yesterday(July7, 2011) in the morning . I received a confirmation message that the recharge is successful. After that I downloaded the data for the whole day, At afternoon when I checked the balance I found that a large amount is being deducted from my account (about 250) and when I called to customer care I was told that this is the problem most of the users are facing today and they are activating the scheme at that time. When i told to lodge a complain they every time disconnects my phone. There is also a rule that the scheme must be activated within 4 hours of dialing the code but in my case it was activated after 7-8 hours. So the amount deducted after successful recharge message must be reimbursed in my account.
Please resolve the issue asap.

--
Madhu Sudan Pareek,
[protected]

Dear Sir/Madam
I am a post paid customer since January 2010.
I want to know of my Basic Plan.
Earlier I was getting my bills to my Home address at Vejalpur.
I have also another connection for my wife (no [protected])
I shifted to Gandhinagar in March 2011 and have already updated/informed the change.
But for both these connection I am not getting my Bills to this new address in Gandhinagar.
I have an HTC Tattoo mobile which has many features like Facebook, Twitter, Browser, Gmail, Google talk, Mail You Tube and so on .
But unable to access to any of these features since the same is not activated in my mobile.
I have also activated MI 100 plan but am unable to make use of the facility since not to able get connected to internet.
Until and unless I get my two bills either to my Home address or to my mail id I will not be in a position to pay both bills which is due on 18th July 2011.

R.kannan
[protected]
Please do the needful.

sir
on 8/07/2011 i have activated vodafone internet pack Rs 4(40MB) I used data till 9:00 pm
when i checked internet data still 11 MB was left after 9:30 again i started browsing but it internet was slow and unable to open sigle page after 9:45 net was disconnected and there was charged Rs 15 in my mobile account then i called to vodafone customer care they told me the reason for cuting balance that because of more than 40mb usage amount was cutoff
but i used not more than 3 MB between 9:30 to 9:45 when there was 11 MB left for usage data

my mobile number is [protected]

I have a vodafone 3g card and modem which should enable me to use the internet TO work from home. I live in the SILIGURI SEVOKE ROAD AREA.
I have been calling vodafone for a month now asking them why i am constantly disconnectng (at least 3 times in one hour), and when i can get online, i am switched to 2g wish is not what i pay for and is so slow i might as well not be connected!!!

Nobody bothers calling me back and when i report it i get the same old excuse... Its your lap top or your modum!! Ok, so then tell me, why i only disconnect also in late at night or on weekends,When there is low traffic on the networks.

when i went to vodafone store in siliguri Always same response... we will get somebody to call you!!!
My number is [protected].
my service registration number is [protected] logged already 3 times in vodafone store.

But, if i dont pay my fee for usage every month, whether i have used up my gig or not, i am disconnected!

dear vodafone care

the trailing mail is for ur information purpose, it is requested plz go thru it.

firstly i got my clip barred on 06/07/2011 for this i again submitted
all the required docs at vodafone store dwarka. now i pleased to
inform you that today on 09/07/2011 my outgoing is barred.

can i ask u the reason behind it, whats the problem with vodafone.
i have submitted all the documents two times at vodafone store,
sec-10, dwarka, even then this is happening.

can i ask why?

docs submitting date: 1) 01/07/2011
2) 07/07/2011

thanx & regards
sandeep nehra
+91-[protected]
[protected]@gmail.com


[protected] Forwarded message[protected]
From: VodafoneCare <vodafonecare.[protected]@vodafone.com>
Date: Fri, 8 Jul 2011 16:44:34 +0530
Subject: Services of your Vodafone mobile number [protected] [REF:[protected]]
To: [protected]@gmail.com

Dear Mr. Nehra,

Thank you for writing to Vodafone regarding the services of your
Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per our records clip service has
been activated on your Vodafone account dated 07/07/2011, if you face
any concern in this regards we request you to kindly confirm us, so
that we can do the needful.


Assuring you with best of our services and we value your association with us.

Happy to help,


Kanchan Chauhan


Vodafone Care

Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: [protected]@gmail.com
Sent: 07-Jul-2011 14:00:58
To: vodafonecare.[protected]@vodafone.com; sushma.[protected]@vodafone.com;
vivekg.[protected]@vodafone.com
Subject: CLIP Barred

dear sir

i ported my no. from tata indicom to vodafone by submitting all the
required documents to vodafone store at sec-10, dwarka.
but today my clip service is barred from vodafone side.
on asking about it, customer care executive told me that we have not
received your documents. when i told them that i have submitted all
the required documents at vodafone store then they made their comment
change by saying that, "actually we have received your documents but
they are not updated in our system thats why your clip service is
barred".

i just wanna ask vodafone that am i responsible for all of this bloody
non-sense, if no then why i have to suffer due to the stupidity of
vodafone concerned department.

thanx & regards
sandeep nehra
+91-[protected]
[protected]@gmail.com

WRONG BILLING OF ISD

This is in regard to Postpaid Connection of Vodafone in my name
MR. VIPUL B GUNDA

M-[protected].
The Bill period: 05.06.11 to 04.07.11
Bill no: [protected]

Bill date: 05.07.11


The charges for this bill period are Rs.3,331.28.
Further,in this bill an outgoing ISD call with following particulars is reflecting:
Date- 06/06/11 Time: 51 min
Number[protected],[protected] Duration (min:sec)-51 min
Charges(Rs)-2295/-
I,
MR. VIPUL B GUNDA, using Vodafone's postpaid connection from last 3 years. Regularly paying bill on time. Never done ISD calls. But this time bill was raised for ISD calls to country Sao Tome & Principe of Rs. 2295/- in a single day on 06.06.2011 on above mentioned numbers. Even I never heard about this country. After receiving Bill in JULY, I made complaint to Vodafone. But they confirms that their bills are accurate and they do not charge for services which is not utilized.
But I am also confirming that I did not made any ISD calls to that country.
then why should I pay for calls which I did not made. I am afraid about it that if my phone was hacked and misused, Kindly tell me how to prove my point that I have not called on this number, all I can say is that go for Vigilance Enquiry for this telecall.so pl. look into matter and request to waive the wrong billing amount.

I would like to paste the email that I have sent to vodafone thrice, wherein I have been to the vodafone store once & spoke to customer services numerous times but have not got anywhere with porting out a number from vodafone. The complaint that I have made to the escaltion point has yielded no results.

----- Forwarded Message -----
From: [protected]@indiatimes.com
To: nodal mum <nodal.[protected]@vodafone.com>, Appellate mum <Appellate.[protected]@vodafone.com>, vodafone <vodafonecare.[protected]@vodafone.com>
Cc: Trai <[protected]@trai.gov.in>
Sent: Fri, 8 Jul 2011 23:11:53 +0530 (IST)
Subject: Re: Fwd: Complaint [protected]


----- Original Message -----
From: [protected]@indiatimes.com
To: vodafone <vodafonecare.[protected]@vodafone.com>, Nodal Officer <Zillah.[protected]@vodafone.com>, Appellate <j.[protected]@vodafone.com>, Trai <[protected]@trai.gov.in>
Cc: ME 2 <[protected]@yahoo.com>
Sent: Fri, 8 Jul 2011 22:47:32 +0530 (IST)
Subject: Re: Fwd: Complaint [protected]

Hi,

Please note that this is the third email I have sent to vodafone, the Nodal Officer & the Appellate Authority & I have got no response what so ever. This is really sad & disgusting from a company like vodafone. I am still waiting for the port out to be done after requesting it for the 7th time. Vodafoe is still rejecting the request stating about a contratual obligation whereas I dont have any. I ave spoken with 5 advisors in customer care & once at the vodafone store & was told that the request will be completed. However every one has given wrong information & it is really a pity that the escalation dept (Nodal Office & Appellate Authority) dont even bother to send a reply to the complaint. This is the last straw & I would like the port out to be done as soon as possible & compensation for the emotional trauma the company has caused me. Or else I will be going to the PRESS about this harrasment by vodafone if I doen get a revert within the next 48 hours.

Subumon Nair
[protected]
[protected]@indiatimes.com
Mumbai.
----- Original Message -----
From: [protected]@indiatimes.com
To: Zillah.[protected]@vodafone.com j.[protected]@vodafone.com "vodafone" <vodafonecare.[protected]@vodafone.com>
Cc: Trai <[protected]@trai.gov.in>
Sent: Mon, 4 Jul 2011 01:19:50 +0530 (IST)
Subject: Fwd: Complaint [protected]

Hi,

I am appalled the way vodafone is handling my complaint. I have been to the Mira Road store on 25/06/2011 after waiting for more than 20 days for the port out to be completed complaint reference # [protected] & was informed by Neelofer the advisaor from the store that the request will get completed on 29/06/2011. But I called up vodafone care today & was told nothing has been done. Now I have been waiting for more than a month for having my number ported out & no one in vodafone seems to help me. I have been always paid my bills on time & Vodafone cannot process my request. I would be escalating this issue & would demand compensation for this inconvienence you all have caused. The previous email I sent on 24/06/2011 to vodafone has gone unanswered. Please look into this at the earliest.

Subumon Nair
[protected]
Mira road, Mumbai.


----- Forwarded Message -----
From: [protected]@indiatimes.com
To: vodafonecare mum <vodafonecare.[protected]@vodafone.com>
Cc: [protected]@trai.gov.in
Sent: Fri, 24 Jun 2011 00:11:07 +0530 (IST)
Subject: Complaint [protected]

Hi,

I am a vodafone customer from the last 5 years & i am appalled the way I was treated. I had called up vodafone for port out on 07/06/2011 as you have disconnected my corporate package. But the request was cancelled by vodafone stating that it cannot be done under some contratual obligation. I had called vodafone on the same day was told that the port out request will be completed within 72 hours.But after such a long period I have been told that the request cannot be completed. Now this was really annoying. I called up 198 & was greetded by this advisor named Sohail & he disconnected the call when he could ot answer my query. I called back & by gods grace I got the same advisor back. I asked for a manager. He straight away declined & asked me to go to a 3 store to get any info. I politely asked him to have the call connected to a manager so I can discuss this, but he statedthat the manager will tell me the same thing & he will not transfer the call to the manager & this was told to him by his manager who is a woman ( I do not recall the name). I want serious action to be taken as these kind of advisors dont deserve to be in customer service & that too in complaints department. I called back & advisor named Sachin Yadav asked me to deactivate the internet package & request for a new pac code & informed me it will be done. So if that was the case then why not inform the customer about it. Really Bad experience...!!!

ADVISOR - Sohail Moch Shaikh

ID - MISOMOCH

Thanks.
Subumon Balakrishnan
[protected]

Mumbai..

Please check & see If anyone can help me with this.

Subumon Nair

I want to change my postpaid account to prepaid account with the same no. ( My number is [protected]. It is registered with my father's name "Muktibhai Kantilal Mehta"). I went thrice to ur centre located at Ashoka Tower, Sandhkuva, Navsari, Gujarat, India. But they didn't give any response to me or any other customers, too.
They had only 2 desk for atleast 20 customers. Also they had 2 express help desks but these 2 are always empty means only for show off.
I had to wait 2 to 3 hrs. daily for 3 days but no one care of me and many customers. Do something for this otherwise I have to take some prominent steps for the same.
I know that u don't like to give service to ur existing customer, then why u give these type of advertisements to attracts the customers ? Give 100 % service to the customers. Do not give 0% service.
Give the solution for my and many customers otherwise I have to complaint at Customer Care of Indian Government and at many more.
From : Parinbhai Mehta

Recently i opted MNP and Sitched over to Vodafone Chennai recently and it was working fine in chennai and i have come to mysore, Karnataka and am not able to connect to network i tried in different hadsets and also tried connecting to Vodafone IN using manual network selection still it says no access, am in great trouble without network and i lost contact with my customers

Date: 08th July 2011

RANJITSINH M. PATEL
E / 165 GEB COLONY, (NEW NAME: GSECL COLONY),
URJANAGAR, UKAI, TALUKA: SONGADH, DIST: TAPI
(SURAT), GUJARAT - 394680.

To,

Head of Vodafone Care,
Ghod Dod Branch, Surat – 395003,
Gujarat Circle.

Subject: Complain Against Poor Service & Claim for carry forward (Next Month) my remaining internet surfing of approx. 1.5 GB or Refund the Scheme amount.

This mail regarding for Complain against Poor Service in Vodafone care centre & Due to technical problem from company side, I will claim my remaining internet surfing of approx. 1.5 GB

I, Ranjitsinh M. Patel. My Permanent Address “E / 165 GEB (NEW NAME: GSECL) COLONY, URAJANAGAR, UKAI, TALUKA: SONGADH, DIST: TAPI (SURAT), PIN: 394680, GUJARAT” & Current Address “13/14 KESHAV NAGAR SOCIETY, TALAV FALIA, PIPLOD CIRCLE, SURAT - 395004, GUJARAT” & Office Address “816 EMPIRE ESTATE BUILDING, NEAR UDHANA DARWAJA, SURAT – 395001”.

I was activated Vodafone Live 111 Scheme for internet surfing @ nearer to 29th May 20011 (In this scheme Vodafone give 2 GB internet surfing for one month validity). Above mention surat address when ever my Nokia Hand set E 72 Connect with Laptop for internet surfing, during surfing continue interrupting & disconnect the connect. Last 15 to 20 days continues problem in connectivity, 3 to 4 times I was talk with Vodafone customer centre for same matter & last complete registration on date of 21.06.2011 with complain no. [protected] & I have receive one message from Vodafone care @ 22.06.2011 in my mobile no. [protected] like “Hello! Your service registration number is [protected]. We shall respond to your query by Friday 24th June 2011 before 06:00 p.m.” But till date nobody can give me any answer / not solve the query for same.

Next day, I was visit to Vodafone customer care branch @ date of 25th June 2011 @ Ghod Dod Branch, Surat. At that place executive talk with his supporting staff & says that technical problem resolved after 17 days. Last 2 days (27th & 28th June 2011) in my office address same face (Pure connectivity).

At that time I was claim for carry forward (Next month) my remaining internet surfing approx. 1.5 GB & I was talk with the “In Charge of Vodafone customer care” @ Ghod Dod Branch & he is says that this genuine case I will try for that & mail his head for same query.

Then after I was talk with Vodafone customer care centre Ahmadabad for the same query, the person says that “That is thing not possible & the person also aware me for “Term & Condition” during purchasing SIM Card. (i, e person ne mere ko bola ki aapne SIM Card purchase times document sign kiya tha usme Term & Condition Mention kiya hai. i,e Vodafone Company “Jab chahe Service badh kar or jab chahe tab service chalu kar. Or “Service na dene ke bhi paise Charge karleti hai” (According to person say).

Thanking You

Ranjitsinh M. Patel
[protected]


Note:

1.During communicate with Vodafone Customer Care executive; I was use following Vodafone no. [protected] & [protected].
2.For Internet surfing [protected] no. use
3.my email id: [protected]@yahoo.co.in