Vodafone India Complaints & Reviews

Due to signal problem in my new place of residence, I wished to switch from Vodafone to Airtel using MNP scheme, after 4 years of my association with Vodafone. The initial portability request was filed around 75 days ago. From then on, around 4 requests have been given to switch the network, but Vodafone is reluctant in deactivating their services to me.

When contacted over helpline (198), repeated excuses like "wait for 24 more hours, we are processing your request or wait till 11pm tonight, you can definitely switch to Airtel then..." have been received. In the past two months, over 20-30 hours of my time have been spent with Vodafone care. Recently the Vodafone has accused Airtel for not verified my documents and sent request from their part. But the actual case is not so, when contacted Airtel.

As per TRAI regulation, everything is clear and no hindrance exist on Vodafone part in deactivating my service. But till date they have not proceeded with.

I plan to file a complaint with TRAI and a case in my district consumer court to get my problems duly addressed and to seek justice for the pain and disgust caused during the period of last 3 months, if the action has not been taken by today (18 July 2011) evening by Vodafone.

I still hope that Vodafone would not allow me to suffer anymore by taking appropriate action with immediate effect.

Eagerly awaiting for a favorable response and action.

Thank you.

please provide my puk number immediatly [protected]

my service provider is vodafone. i have opted 3g services from vodafone long back.i have specially purchased 3g enabled mobile. however vodafone has miserably failed to start 3g services. i have contacted on [protected] so many times. they said that they have enabled the 3g services and started charging for the same.in my mobile even today i find edge connectivity and not 3g.
this is simply fooling the customers. after talking on [protected] for about 30 minutes nothing is concluded. then one mr.nilesh told to get my complaint registered on 111. i have that tried also.this is chargeable call. but even adter 20 minutes i was on hold and did not receive any reply from vodafone.this is really disgusting. company like vodafone can do this??? it is unbelievable. for ur record i am giving my phone specifications
name: sanjeev aras
mobile no.[protected]
instrument; nokia x6-00 3g enabled.
i am thinking in terms of changing my mobile service provider (mnp)
but before that vodafone should give me reply that they are unfortunately not starting 3g services on my phone and our all ads with respect to offering 3g services are deceptive and for attracting customers.
pl get this complaint solved as early as possible.
thanks
s v aras

Hi,

I am an 5 year old postpaid customer of Vodafone (number [protected]). Recently, I migrated from Postpaid to prepaid because of moving out of Bangalore. I submitted all the documents (PAN card and DL copy) along with prepaid customer form at Vodafone store Indiranagar (Bangalore) on 18-Jun-2011. The store guy himself took the xerox copies of the original documents and issued me the microSIM card. But even after 10 days the connection was not activated. I visited the Koramangala Vodafone store on 30-Jun-2011. There, the store guy replaced the microSIM card with new one and activated it. All the services were working perfectly till 8-Jul-2011. But on 09-Jul-2011 suddenly the outgoing service stopped (including vodafone customer care number 111). When I asked the Vodafone customer care by calling from external number, they said there is some issue with documents. That time I was travelling outside Bangalore. On asking what kind of issue was with the documents they had no answer and asked me visit vodafone store. Even when I informed them that I am not in Bangalore and can send the documents via email (if possible) but they did not give any email id to forward the documents.

Again on 16-Jul-2011, vodafone stopped the incoming service as well. On asking about the issue, customer care told that the documents are not updated in the database and may be misplaced. They said they will rectify the issue and will resume the service in few hours. But again they did not show any courtesy to call me on another alternate number given to them. When called again to the vodafone customer care, they started asking me to visit the vodafone store even when they knew I was in Delhi and couldn't travel to Bangalore suddenly just to submit the documents agian.

Now the question is:
1) Is this customer's fault if Vodafone store guys misplace the documents or do not update the documents' details in their database ?
2) Is this not the duty of Vodafone to at least intimate the customer well before so the customer can have time to resubmit the documents or make some other arrangements?
3) Can't Vodafone help customers to submit the documents via some channel like email, if the customer is ready the resubmit the documents but travelling outside ?

Regards,
Rajesh

My vodafone number is [protected]

I have applied to igrate to prepaid from postpaid...


Even though company people accepted it,The people at Vodafone Store are not doing it...They are confusing people ..."Call from vodafone told me to submit the proofs n get a new sim for getting PREPAID...i went to the store but shocked to see that they were asking me to call back them (Which is not possible to that numbers)...

What should i do?...iam trying to take this to the notice of TROY

Dear Monica Happy to help!!!!!!!

This is not the answer for my question my dear i asked some thing else, Please go through the trialing email properly, and i cannot go to a store o[censored] rs and asked then to give a check b,cos of two reasons

1 the store is around 5-6 Kms form the place where i stay and i done have time.
2. U r store people do not have any details i asked them to check and tell me my complaint status they say there is no complaint i told told them that i have sent a email they say that they will not have any email of customer there is a different team for email and i need to explain every thing once again to them. (Which is wast of time and energy)

Its better u recharge my prepaid num [protected] for rs 109 (talk time) or do a NEFT to my HDFC bank account

and i have give u d address i[censored] want u can send a chq and provide me the courier company name and docket details so that i can have a check on the same

This would me my last email i[censored] want to provide the refund provide it else i would make u to pay for each and every sec that i have spent on this complaint

one more thing i demand reply for for this email by Monday evening 6:00Pm with a proper response


Rgd,
Srinivas.H

On Fri, Jul 15, 2011 at 12:48 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Srinivas,

Thank you for your email dated 13-Jul-2011 regarding [protected]

We sincerely regret to inform you that the refund cheque sent is returned / undelivered on 12-07-11.

We kindly request you to confirm the nearby Vodafone stores at your place for us to send the cheque the Vodafone stores and the same can be collected from the stores.

In case you need further assistance, do call or email us, we will do our best to help you.

Happy to help,
Monica
Vodafonecare

Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number : +[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: shree.[protected]@gmail.com
Sent: 13-Jul-2011 21:52:36
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH L

Dear Monica,

Can u give me the Docket num and the courier company name as far as i know I
am a well known person in my area and i do not stay in a remote place i in
heart of the city, any ways i will provide the address once again

Mr. Srinivas.H
No. 13/4 1st cross
Swasthik Road, Shanthinagar,
Bangalore-560027
Opp to water tank near ganesha temple
Mobile num : [protected]

I think u people would not have sent the chq b'cos the courier person would
have called in that case and more over i will receive all my bills and
documents to the same address

Or else i will provide u my account num transfer the fund to my account

Regards,
S

On Wed, Jul 13, 2011 at 5:30 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:

> Dear Mr. Srinivas,
>
> Thank you for your email dated 11-Jul-2011 regarding [protected]
>
> We kindly you to find the courier details as the cheque has been returned
> back as there is no such person at the address.
>
> *Mob.no.*
>
> *Name*
>
> *chq.no*
>
> *Amt*
>
> *chq. Date*
>
> *Couriered on*
>
> [protected]****
>
> Mr. SRINIVAS H ****
>
> 306353****
>
> 109.00 ****
>
> 29/6/2011****
>
> 1/7/2011****
>
> We kindly request you to provide the correct address to resend the cheque.
>
> In case you need further assistance, do call or email us, we will do our
> best to help you.
>
> Happy to help,
> Monica
> Vodafonecare
>
> Contact numbers
> For Enquiries : 111 or +91-[protected]
> For Complaints / Requests: 198 (toll free)
> Fax number : +[protected]
> E-mail : Vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in.
>
> ---- Original Message ----
> From: shree.[protected]@gmail.com
> Sent: 11-Jul-2011 22:53:50
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH L
>
> Dear Happy to help,
>
> I have decided to go out of your SO CALLED VODAFONE service, not only me,
> with me i am also taking 6 more VODAFONE user to AIRTEL
>
> I will suggest each and every friend of mine not to use Vodafone service.
>
> Since 5years i have been using this service but never i expected this kind
> of worst service from Vodafone.
>
> This would be communicated effectively through social networking sites like
> Facebook, Orkut, Twitter, Hi5 Google+ from tomorrow.
>
> No more hops on VODAFONE i an shifting to AIRTEL i have got UPC code for
> porting so I THINK THERE IS NOTHING MORE TO TALK TO VODAFONE GOOD BYE.
>
> Regards,
> Srinivas.H
>
> On Sun, Jul 3, 2011 at 3:49 PM, Vodafone Care <
> vodafonecare.[protected]@vodafone.com
> > wrote:
>
> > Dear Mr.Srinivas,
> >
> > Thank you for your email dated 01-Jul-2011 about credit card.
> >
> > We sincerely apologize for the inconvenience caused to you.
> >
> > We would like to inform you that mode of payment has been changed to cash
> > and the refund cheque would be couriered by end of this week.
> >
> > We would request your kind co operation while we solve the issue.
> >
> > In case you need further assistance, please do call or email us. We'll do
> > our best to help you.
> >
> > Happy to help,
> > Ryhaana
> >
> > Vodafone Care
> > Contact numbers
> > For Enquiries : 111 or +91-[protected]
> > For Complaints / Requests : 198 (toll free)
> > Fax: +[protected]
> > E-mail: vodafonecare.[protected]@vodafone.com
> > Website: www.vodafone.in
> >
> > ---- Original Message ----
> > From: shree.[protected]@gmail.com
> > Sent: 01-Jul-2011 15:31:36
> > To: vodafonecare.[protected]@vodafone.com
> > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR SOUTH
> L
> >
> > Hello,
> >
> > Its been 15 days no revert, Happy to help only in words not in reality
> lost
> > the faith on VODAFONE ESSAR SOUNT ltd
> >
> >
> >
> > On Wed, Jun 15, 2011 at 8:12 PM, Vodafone Care <
> > vodafonecare.[protected]@vodafone.com> wrote:
> >
> > > Dear Mr.Srinivas,
> > >
> > > Thank you for your email dated 14-Jun-2011 Regarding [protected].
> > >
> > > We would like to inform you that we have forwarded the below concern to
> > the
> > > concern department towards Courier details. Once the feedback received
> we
> > > will keep posted on the same.
> > >
> > > And ECS mode of payment will be cancelled within 24 hours as per your
> > > request.
> > >
> > > In case you need further assistance, please do call or email us. We'll
> do
> > > our best to help you.
> > >
> > > Happy to help,
> > > Mary
> > > Vodafone Care
> > > Contact numbers*
> > > Vodafone Care : 111 or +91-[protected]
> > > (Toll free from Vodafone mobile phones within the home network)
> > > Fax number : +[protected]
> > > E-mail : vodafonecare.[protected]@vodafone.com
> > > Website : www.vodafone.in
> > >
> > > ---- Original Message ----
> > > From: shree.[protected]@gmail.com
> > > Sent: 14-Jun-2011 9:04:02
> > > To: vodafonecare.[protected]@vodafone.com
> > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
> SOUTH
> > L
> > >
> > > Hi,
> > >
> > > Can u provide me the shipping docket details and please do provide
> > > a acknowledgement that my auto debit has been cancelled .
> > >
> > > Regards,
> > > Srinivas.H
> > >
> > > On Thu, Jun 9, 2011 at 12:51 AM, Vodafone Care <
> > > vodafonecare.[protected]@vodafone.com> wrote:
> > >
> > > > Dear Mr.Srinivas,
> > > > Thank you for your email dated 08-jun-2011 regarding amount.
> > > >
> > > > We would like to inform you that the query has been sent to the
> > concerned
> > > > department and Rs.109/- will be couriered to the below mentioned
> > address
> > > .
> > > >
> > > > If you have any other queries then kindly revert to us.
> > > >
> > > > In case you need further assistance, do call or email us. We'll do
> our
> > > best
> > > > to help you.
> > > >
> > > > Happy to help,
> > > > M.K.Bopanna
> > > > Vodafone care
> > > > contact numbers
> > > > Vodafone care
> > > > for enquiries:111 or +91-[protected]
> > > > for complaints/requests:198 (toll free)
> > > > fax:+[protected]
> > > > e-mail: vodafonecare.[protected]@vodafone.com
> > > > website:www.vodafone.in
> > > >
> > > > ---- Original Message ----
> > > > From: shree.[protected]@gmail.com
> > > > Sent: 08-Jun-2011 2:21:27
> > > > To: vodafonecare.[protected]@vodafone.com
> > > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
> > SOUTH
> > > L
> > > >
> > > > Mr. Srinivas.H
> > > > No. 13/4 1st cross
> > > > Swasthik Road, Shanthinagar,
> > > > Bangalore-560027
> > > >
> > > > On Mon, Jun 6, 2011 at 1:50 PM, Vodafone Care <
> > > > vodafonecare.[protected]@vodafone.com
> > > > > wrote:
> > > >
> > > > > Dear Mr. Srinivas,
> > > > >
> > > > > Thank you for your email dated 04-Jun-2011 regarding [protected].
> > > > >
> > > > > We sincerely regret for the miss type in the previous mail.
> > > > >
> > > > > We kindly request you to find the bills enclosed with this mail for
> > > your
> > > > > reference where the bill is been charged.
> > > > >
> > > > > However we would like to inform you that a Credit of Rs.109/- will
> be
> > > > > processed towards Vodafone live rentals and kindly request you to
> > > provide
> > > > > the billing address where the refund cheque has to be couriered.
> > > > >
> > > > > In case you need further assistance, do call or email us, we will
> do
> > > our
> > > > > best to help you.
> > > > >
> > > > > Happy to help,
> > > > > Monica
> > > > > Vodafonecare
> > > > >
> > > > > Contact numbers
> > > > > For Enquiries : 111 or +91-[protected]
> > > > > For Complaints / Requests: 198 (toll free)
> > > > > Fax number : +[protected]
> > > > > E-mail : Vodafonecare.[protected]@vodafone.com
> > > > > Website : www.vodafone.in
> > > > >
> > > > > ---- Original Message ----
> > > > > From: shree.[protected]@gmail.com
> > > > > Sent: 04-Jun-2011 23:07:17
> > > > > To: vodafonecare.[protected]@vodafone.com
> > > > > Subject: Re: Debit of rs 120 on my credit card from VODAFONE ESSAR
> > > SOUTH
> > > > L
> > > > >
> > > > > Hello Monica,
> > > > >
> > > > > I have already told u that i have payed complete amount infact my
> > bill
> > > > date
> > > > > was on 12th Feb-2011 and 2 days i did not use my number since it
> was
> > > > under
> > > > > transformation and more over i have not used soooo much that u can
> > > charge
> > > > > 120 rs for 2 days
> > > > >
> > > > > Fine how dare u people to debit amount from my credit card with out
> > > > giving
> > > > > any instructions that to after so many days and more over no
> > intimation
> > > > and
> > > > > nothing its a fraud activity that has happened on my credit card
> > > > >
> > > > > and u r people have told me that the standard instructions will be
> > > > > deactivated one i make a cash payment and i made around 345 rs as
> my
> > > lase
> > > > > payment, and it was send that i will not be charged any thing and
> my
> > > bill
> > > > > will be stopped.
> > > > >
> > > > > IF I DONT GET BACK MY MONEY I WILL BE FORCED TO DO THE FOLLOWING
> > > > >
> > > > > 1) FILE A COMPLAINT FOR DEBITING THE AMOUNT WITH OUT ANY
> INTIMATION.
> > > > > 2) CHANGE THE NET WORK.
> > > > >
> > > > > Note : My number was not in post paid at the period mentioned above
> > > > > (12-Feb-2010 to 14-Feb-2010)
> > > > >
> > > > > Regards,
> > > > > Srinivas.H
> > > > >
> > > > > On Sat, Jun 4, 2011 at 2:46 PM, Vodafone Care <
> > > > > vodafonecare.[protected]@vodafone.com
> > > > > > wrote:
> > > > >
> > > > > > Dear Mr. Srinivas,
> > > > > >
> > > > > > Thank you for your email dated 03-June-2011 regarding [protected]
> > > > > >
> > > > > > We would like to inform you that the number canceled and the
> > billing
> > > > was
> > > > > > been stopped effective from 14-Feb-2010 and has been billed for
> the
> > > > > number
> > > > > > for the usage done effective from 12-Feb-2010 to 14-Feb-2010.
> Hence
> > > we
> > > > > > kindly request you to clear the outstanding amount of
> Rs.120.34/-.
> > > > > >
> > > > > > In case you need further assistance, do call or email us, we will
> > do
> > > > our
> > > > > > best to help you.
> > > > > >
> > > > > > Happy to help,
> > > > > > Monica
> > > > > > Vodafonecare
> > > > > >
> > > > > > Contact numbers
> > > > > > For Enquiries : 111 or +91-[protected]
> > > > > > For Complaints / Requests: 198 (toll free)
> > > > > > Fax number : +[protected]
> > > > > > E-mail :
> > > > > > Vodafonecare.[protected]@vodafone.com
> > > > > > Website : www.vodafone.in
> > > > > > ---- Original Message ----
> > > > > > From: shree.[protected]@gmail.com
> > > > > > Sent: 03-Jun-2011 7:13:45
> > > > > > To: vodafonecare.[protected]@vodafone.com
> > > > > > Subject: Debit of rs 120 on my credit card from VODAFONE ESSAR
> > SOUTH
> > > L
> > > > > >
> > > > > > Dear all,
> > > > > >
> > > > > > Kindly check with my statement where it show a debit of Rs.
> 120.34
> > > > > towards
> > > > > > VODAFONE ESSAR SOUTH L, i have not used my card on your site or
> on
> > > > store
> > > > > > then how the debit had taken place, Please explain in detail,
> > > > > >
> > > > > > Kindly check and credit back my money with in 4 days else need to
> > > > handle
> > > > > > it legralle.
> > > > > >
> > > > > > Note : I had given a instructions for payment with this card when
> > i
> > > > was
> > > > > > in
> > > > > > Vodafone Postpaid its been more that 6 months i have come back to
> > > > prepaid
> > > > > > and i had cleared all my outstanding amount before coming to
> > prepaid
> > > > > >
> > > > > > DO NOT SAY THAT IT WAS A OLD BILL PENDING OR AMOUNT WHICH WAS NOT
> > > > BILLED.
> > > > > >
> > > > > > Please do send me a acknowledgement stating that the standard
> > > > > instructions
> > > > > > has been cancelled.
> > > > > >
> > > > > > My Credit card num is 5239xxxxxxxx9008
> > > > > > My mobile number is [protected]
> > > > > >
> > > > > > Regards,
> > > > > > Srinivas.H
> > > > > >
> > > > >
> > > >
> > >
> >
>

i got call from [protected] and they told that i won rs.1000000 and for claiming the amount i have to pay RS 16000 on a/c no. [protected] the name of sashir kumar at SBI. i had paid the amount again i got call from no.[protected] and the told me to pay more amount Rs.159000.
Till RS 100000 i had paid them in a/c no [protected] of Rs 25000 the name of marjina khatun at SBI. again i paid of RS. 60000 A/c no.[protected] in name of mohamad ajir hussen. after that i get to know that the company if called fake and i called them that give my money back they are not giving.

pls help me i know i have done a big mistake but now i am help less pls help me.
pls pls contact me and do need full.

contact me:
rajender pal singh
[protected]

Dear Sir,

My Vodafone number is [protected].

Two months back i purchased a USB STICK of VODAFONE & from day one i'm having problems regarding the speed of the connection.

Many a times i called customer care,they said that their executive will visit my home and my complaint will be resolved within 48 or 72 hrs.
But no action has been taken till now.

Speed of this stick is so slow that if you click on Internet Explorer it's HOMEPAGE i.e. GOOGLE takes
4 to 5 minutes in loading.!!

Sir How much slow a connection can be.??

This seems total waste of money to me. I'm not at all satisfied with the services they provided me.You can access
internet at a faster speed with your MOBILE instead of a VODAFONE USB
STICK.!!

When i didn't recieved a positive response from the customer care,I E-mailed my Problem to VODAFONE.

I forwarded my complaints to vodafonecare.[protected]@vodafone.com.

Even they didn't responded properly they said-

"that speed o[censored]SB stick is an average variable and It
depends on the number of persons using the connection at a particular
time at a particular area. The speed gets shared between the number of
connections being used in a particular area"

Against this statement if i compare their services with other
service providers like Reliance, Airtel, Tata. They also have the same
conditions as Vodafone's and still their services are MUCH better in
comparison to VODAFONE.!!

How is it possible.??

I requested them to take some action but everytime i recieved the same response.

I suffered alot & now i'm fed up of requesting again and again & i want JUSTICE.

Please take some action regarding this.

Thanks & Regards,

Neeraj Punia.

Dear Team,

I am a corporate customer of Vodafone my Mob no is [protected].

Would like to tell you that your service & CC team is pathetic to the worse. Would urge you to go through the below mention matter-



I am having 1 more connection ([protected]) under the corporate umbrella of Kotak.

This connection I have taken just for a normal use but later I decided to convert to prepaid.

Hence on 11th July to your Goregaon Vodafone store & submitted all docs as well as I paid the unbilled amount & as instructed by your guy Mousin have taken sim & recharge vouchers.

The guy told me prepaid no will get activated by 4 hrs.

On 11th july in evening I again called your CC to know the reasons as service not activated the CC guy named Narayan took the call & confirmed that the store guy was wrong & the connection will get activate within 48hrs, while asking he also confirmed that no rentals will be charged during the delay in activation.

On 13th july evening I again called your CC & asked the reasons this time a person named Waquar took the call & confirmed that the connection will get activated by 24 hrs & while asking about rentals now he said that earlier guy was wrong & rentals will be charged but while I insist for a complain no he was not ready to provide any SR no. later he gave me a complain no[protected]which I later verified as fake).

On 14th july I again called CC to know the reasons this time a lady named Swati took the call & confirmed that it’s a fault of Vodafone store & as some updations are pending form their side hence its delayed again she confirmed the connection will get activated in 24hrs & this time on her own she gave me a complain no- [protected] . Post that I received a sms also “that my logged call will be reverted within 24hrs & I will get a call.

On 15th July as the issue was not solved I again called CC this time the guy said he is helpless & cannot do anything presently & no floor supervisor is their to solve the issue hence to call tomorrow.

On 16th July again in morning I called CC again this a person named Atif picked & gave a new reason for non activation of prepaid as “I have to send a mail to corporate care & I have to describe the reasons for conversion”. While a asked the call to transfer to his supervisor initially he said there is no supervisor available later he said his supervisor is busy on another call, I asked him to put me on hold n to transfer the call to his senior but he didn’t did that & later he put me on hold for a hour & I was forced to disconnect the line.

On 16th july I again called CC call took by Upendra I again the asked the reason for non activation but the guy was not able to give me any reasons for he was just wanted to get rid of the query & hence he transferred the call to prepaid division, prepaid guy transferred the call to retention division & later disconnected by them.

On 16th july I again called CC for the revert this a lady named Dimple picked the call n reverted as it’s a fault of Vodafone store hence I have to visit the store later she also said the my current bill is unpaid hence she will not be able to do anything & asked me have a talk with prepaid section guy, then a guy took phone named Dilesh again said that my connection will be activated by eod.



Now in this entire 5 days exercise I am still not able to understand why the prepaid connection is still not activated & what is my fault & why all yours guys are giving wrong statements to customers so as they are providing fake complain nos. I hope you guys have a recorded line for all conversations pls do listen to them & revert me for this.

Since last 5 days I had wasted more than 5 hrs of mine with you guys to hear false statements, wrong commitments & blames to your internal departments.

Now failing to get any revert from your side I am sending a mail to you team as well as I am escalating the same to your seniors & concern departments.



If your so called CCare or C service has bit of sense left then do the conversion else pls disconnect the connection & return the money which has been charged to me for this.




Rgds

Amitava Das

[protected]

This is a complaint to vodafone regarding your 3G services.i have got a call saying that my bill which is due on 18 of july is 15000 when the credit limit itself is 3500.I hav used the 3G USB stick just for surfing and for downloading a single movie.and i am highly disturbed by call stating d above amount when my plan is justfor 650 in which i get 1GB free.how can the bill cross the credit limit in the first place?
Please check into your services that are provided by you or else i will hav to take a further action.

hello sir,

This is my vodafone([protected]) postpaid number. i have received lots of flash messages to my mobile. I have not subscribed to this service. But i was billed a sum of 2022 Rs. I have no idea what to do. when i called the customer care,they told me that it was their deafult service and you must pay for it i[censored] used it.

Please make any solution to this problem. i am fed up calling to them. i am supposed to pay for this sum.

Please do make any actions regarding this.

Thank You in advance...

Hi,

Its almost 5 days now and i havent received my New SIM Card which i had applied for through the website https://shop.vodafone.in/shop/planPrepay.jsp?cid=mum .

I received a prompt phone call that day 4 hours after filling out the form and the lady said she would be sending the SIM card by 2 to 3 pm that same day ( 12th July , 2011 ). Thereafter i received another phone call and the person said that my number was a postpaid number and not pre-paid and on arguing with him for 30 minutes he finally closed the conversation by saying it was a pre-paid number.

Later few hours into me loosing my patience , i received a third phone call who said the guy who was to deliver the SIM card supposedly contacted me and i mentioned i was OUT OF TOWN , when i have been in town for the past 3 months !

Next day , i contacted VODAFONE'S really unethical & unprofessional Technical Team whom on explaining the whole story , gave me vague answers like "Your Number is not visible on File "? "Your number is a DEMO Number "? "You have to call 765 From your vodafone number ( which am trying to get for the past 5 days )" . Now my first question is how do i dial a 3 digit number when i don't have a Vodafone number on me ? And secondly he was told this by his manager he claimed ( Mr Abhishek ) who blindly denied any requests to talk to me . I wasted almost 3 hours over the phone speaking to various agents who were nothing but a waste of time and who kept putting me on hold for almost 2 hours put together.

Going forward , on July 14th i called again and was almost the same story where the agent kept telling me he cant track my SIM Card and asked me to dial Customer care from my Vodafone number. I was on hold for 45 minutes and later was disconnected on purpose. I called again and asked to speak with the manager and requested to escalate the issue to the seniors as it was getting too heated up with the agent who ( either wasn't trained well or was just being himself ) I was put on to Mr Sanjay Soni who claimed himself as the Supervisor at that shift , on explaining him the entire situation he assured me that he would lodge a complaint and take this matter in his own hands and guaranteed me my SIM card by 6pm 15th July and also update me often. He never even bothered to give me a docket number or a complaint number.

Thereafter on 15th July 2011 after close to 10 phone calls repeatedly to the Vodafone Customer Care i finally got to speak with a Floor Supervizor Mrs Soni who again guarenteed the delivery of SIM card on 16th July 2011 by 12 pm.


On 16th of July 2011 i spoke with another Floor Supervisor Ajit Acharya and he said he cant help me anything since my number that i had booked online is a DEMO number and hasn't been updated as yet ( after 6 days )

Here are my Docket numbers i opened with Vodafone with Dates , but still no response from their end and not even a phone call with updates. Also having sent the customer care around 6 emails showing my concern , not one email was responded.

Docket Number # 1: [protected] ( opened on 15th July , 2011 at 5 pm )
Docket Number # 2: [protected] ( opened at 1pm 16th july )

Here is where things went wrong:
1. I didnt receive a complaint number by mr Sanjay Soni who claimed he lodged a complaint.
2. I was wrongly guided by VODAFONE'S agents all the 15-20 times i have called and being on Hold for almost 45-60 minutes .
3. I was given wrong information about my number being a post-paid card and not pre-paid card.
4. I have sent 4 emails to vodafonecare.[protected]@vodafone.com who claimed to have received my emails but didnt bother looking into it
5. I was told my VODAFONE's Supervisor that they cant help me out and cannot escalate the issue to the higher ups even though i had not got my SIM card from the pat 5days.

Now heres what needed to be done:
1) i asked the manager to call the dept who looks after new SIM card and ask them to call me
2. I also provided the numbers from which i had received 3 phone calls on 12th july 2011 hours after i filled up the new pre-paid form
3. And finally once the team gets my information , they could send the guy for delivery.

I would like TRAI to personally look into this issue as its been 5 days and all i have got VODAFONE is long hours of HOLD MUSIC or wrong resolutions , or FALSE testimonies or not being to help . I am not happy with the way things are going forward with Vodafone and i need an answer as soon as possible. You can find the order ID and other details below.

This is my last hope of success or a solution , as me being a common consumer facing troubles from a service provider like VODAFONE can only rely on you now to take things further and try to either release my 555 Rs or give me my SIM Card. I would also like to go one extra level and make sure all the managers i spoke to are taken to task and made sure they dont do this henceforth.

Its very shameful to say that the agents and managers i spoke with didn't seem to realize the seriousness and over and above that seemed very casual with the whole situation. I am very frustrated with the service Vodafone has given me in these past 4 days and i need an answer and solution.

Hoping you could look into this matter and help me out with this situation .

Have attached a copy of the Statement with ICCI BAnk ( where vodafone has deducted the money 555 INR from my account ) and pasted the contents of the email i received from [protected]@vodafone.co.in on 12th July 2011.

Here are my contact numbers : [protected] , [protected]

********************************************************************************...⇄
Reply
[protected]@vodafone.co.in to me
show details Jul 12 (5 days ago)
Dear Vinay,
Thank you for buying your Vodafone Prepaid connection through the Vodafone Online shop. Your order details are mentioned below:

Order ID : o7627185
Payment Transaction ID: MCIT[protected]
Date &amp; time of order : 12 Jul, 2011 08:28:10
Order Amount : Rs. 555.0/- Only

order details:


Prepaid Connection
Name: Per Second Plan
MSISDN: [protected]
Amount: 506.0


We will get in touch with you shortly at a time & date convenient to you.
Happy to help,
Vodafone Care
Email: vodafonecare.[protected]@vodafone.com;
WebSite: http://www.vodafone.in

Got my S2 on 12th, Have tried calling numerous times to customer care since then, and everytime they say, there is no much offer provided by Vodafone.

Left a complaint at site and Twitter, received a call, and she says this offer is only available to S2 bought from Vodafone stores, this is the biggest lie i've ever heard.

More than 5 people I personally know have already activated this offer and they have not bought the phone from Voda store, they got it from Letsbuy and Flipkart.(They are from different circle as mine though)

3G is available in my circle and S2 definitely supports 3G, when I send TRY 3G to 111, I get a reply that your handset does not support 3G. Yeah right, the best best phone in the world currently is not 3G compatible according to Vodafone.

Getting fed up. I am on the verge of throwing away this crap Voda sim.

[protected](UP West circle), Do not bother calling me because your representatives don't know jack and waste my time.. Activate the 1GB/month plan on this or I am dumping this piece of crap Vodapoo.

Here is the offer link -
http://www.vodafone.in/phones/pages/samsung_galaxy.aspx?cid=upw

Here is the detailed terms and conditions for this offer -
http://www.vodafone.in/documents/pdfs/samsung_galaxy_sII_tnc.pdf

It clearly states that you only need to buy the Galaxy S2 from any authorized Samsung Dealer, which I did, and have the original bill, warranty card etc. with me.

Rectify this as soon as possible, have already spent a fortune calling your worthless customer care.

Regards,
Not so happy Customer.

Dear Sirs,

I was purchase a recharge voucher Sl. No.[protected] on your retailer,
but the problem is in this voucher, two nos. is not seeing properly, hence I could not recharge this voucher. Please note that I lodged the problem in your customer care department, they are saying, we can not any thing in this matter and after my several requests, he did not give the complaint no.. Now you tell me, what is the correct attetude of your customer care person ?

You are requested to kindly see this matter and revert back immediately.

Thanking you in anticipation of your prompt and favourable reply.

With Best Regards,
MUKESH KUMAR
VILL. = LAKAWALI
POST = KALAL KHERIYA
DISTT.= AGRA
PIN 282 006
MOB: [protected]
EMAIL: [protected]@gmail.com

I have purchased a voda fone mobile broadband,at the time of purchasing i was promised a speed of 400-500 kbps downloading speed but after purchasing the device i was not given even the speed of 10 kbps. Regarding this problem i complain voda fone care a lot of & also visited voda fone store but no action has been taken in this regard.i was only given complain no. like [protected], [protected],[protected], [protected] etc.also my calls to customer care also been blocked.After i purchased this they said that they don't promise the speed even of 1 kbps. This device cost me 1500 rs. i am attaching the copy of the bill i was given. Please take suitable action in this matter like either refund this device or increase the speed up to the speed i was promised.
I shall be very thankful to you.
Omveer

Dear sir/Madam,
This is Manjunath from bangalore having 5 postpaid connections in my name. One of my number is [protected]. Every month I will be charged more for no reasons. Excess amount would be more than 1000 till today for the last 6 months. Even I am facing network problem. When I tried to port out of vodafone, their executive called me and gave me waivers on tariff plan rental and additional packs. But, with out my request, they have changed my tariff plans. When called their customer care, they say some stupid reasons. They are not even allowing me to port out of vodafone. They reject my application saying contractual obligations and all. Please, take some action against them and make them allow me to port out of vodafone. Thanks in advance.

Dear All,

Till now i didn’t received any complaint number from Vodafone service provider, last 9years i am BPL and hutch customer, i am using 5 mobile numbers for my family through BPL, Hutch and Vodafone SIM`s. Now suddenly without intimation one of my mobile number [protected] deactivated. My balance amount also lost. There is no proper reason from customer care and nodal office. Kindly refer the below mail communication which i was sent to vodafone service provider.

Regards,
M.S.Achuthan
[protected]
[protected]

[protected] Forwarded message[protected]
From: sivakumar td <siva.[protected]@gmail.com>
Date: Fri, Jul 15, 2011 at 10:42 AM
Subject: Fwd: Undeliverable: Re: Reg - My Vodafone number deactivated without intimation - [protected]
To: thompsonappellate.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, ajitharajnodal.[protected]@vodafone.com



Dear Team,

There is no reason for my mobile deactivation from your end.

waiting for your response. Kindly provide your SLA and complaint number for my BPL SIM card deactivated without intimation from your end.

My total balance amount also lost without intimation.

i need proper reason for this issues.

Regards,
M.S.Achuthan
[protected]
[protected]


[protected] Forwarded message[protected]
From: sivakumar td <siva.[protected]@gmail.com>
To: <thompsonappellate.[protected]@vodafone.com>, <ajitharajnodal.[protected]@vodafone.com>, <vodafonecare.[protected]@vodafone.com>

Date: Thu, 14 Jul 2011 18:30:46 +0530

Subject: Re: Reg - My Vodafone number deactivated without intimation - [protected]

Dear Team,

Kindly provide the compliant number for the same.

waiting for your response...

Clarify on deactivated reason and re-activate the same number [protected] using BPL mobile SIM card.


Regards,
M.S.Achuthan
[protected]
[protected]


On Thu, Jul 14, 2011 at 1:11 PM, sivakumar td <siva.[protected]@gmail.com> wrote:

Dear Team,

This number [protected] has given for add-on card of [protected] on 2003 year.

Please dont make new account for this same number [protected]. i need to re-activate with same SIM number which i am using currently for my family.

if you need any clarification on this pls call me on [protected].

Please explain why this[protected] number was deactivated without intimation.

Regards,
M.S.Achuthan
[protected]

On Thu, Jul 14, 2011 at 10:26 AM, sivakumar td <siva.[protected]@gmail.com> wrote:

Dear Team,

I am M.S.Achuthan, last 6 years i am using this [protected] vodafone
number. without intimation this number is deactivated. Kindly
re-activate this number ASAP.

Last call received on 11-July-2011 at 11:47AM.

Please log the complaint number accordingly.If you need any
clarification on this regards pls contact this below numbers.

I have disuccessed with customer care today monring at 8:30AM from
[protected], they said this number is a post paid number instead of my
pre-paid. they dont have any updation on this regards why this number
was deactivated.

[protected]
[protected] - pls contact after 2PM today.

Regards,
M.S.Achuthan

Hai

Its Ramya . I have Vodafone number ( [protected] ) . one week before my number was blocked due to not payment of mobile number. but three days( 12.07.2011 ) before i ll pay my mobile bill sum of 1500/-..still number they not active my number its very horrible. i was not expect this type of service. yesterday ( 13.07.2011 ) i was trying your customer care more than 15 times but there is no proper response. Receipt no : AB 100265. Collected by Mr. Sathish.

sir,
Your company launched a scheme of full talk time ,ie, Rs 160 we will be getting Rs 160. but i haven't received my full talk time time yet. as I recharged my card 1 week ago but i have got only Rs 143 and some paise. and when i call to your customer care number they all said they have forwarded their mail and I will get my remaining balance within 2days but i haven't received yet. so kindly do something in this matter. my phone number is [protected].

Nitin Rawat

I visited twice to vodafone store @Rajouri Garden ,New Delhi after waiting for more than an hour to obtain theinformation regarding documents required for mobile number protabilty.I haave been adviced by Mr Shashankregarding the dox.I asked him twice about the docs and he confirmed me the same.Next time when I visited there with my documnts and after more than anhour waiting when My turn came...The gentlemant sitting on customer servicedesk whose name is Sunny Denied accepting the dox and asked my pan card and marriage certificate also required.I can understand the requirement of docs but my question is wHY cOMPLETE INFO NOT GIVEN earlierwhn I wasted 2 hrsand a confirmation been takenfrom Mr Shanshank bout the dox.When Questioned them for this ...after for bout a discussion of 30-35 minutes with there back office they accepted my dox and given me a Sim n assured me that no portabilty will be done in 7 days,.When till 8th june I havent received anyresponse I again visited vodafone store @PVR vasant kunj.Again after one hour waiting when we gt our turn I was shocked knw that request got rejected.Which id Ok.but again my question was They dont have so much courtesy to atleast inform their customers.Neways after that i Changed my mind to actually opt for vodafone...After some time I visited Ides and given all those dox in idea and whn i Confirmed bout the status after 7 days ,I was really shocked to know thet again my request was rejected because VODAFONE HAS NOT CANCELLED THE REQ WHICH GT REJECTED EARLIER.I amd highly disatisfied with kind of service provided by vodafone .I am using anothercorporate connection also from vodafone but I am suffering so much because of this.I really want to complain about vodafone rajouri garden store people who misguided us and because of their negligence customer need to suffer so much..I am also working and dont have so much time to actually visit them and to wait for more than an hour .