Vodafone — Incorrect Information Provided-Vodafone

Address:

Mumbai City, Maharashtra

Dear Sir

Subject: Incorrect information regarding international roaming tariff Mobile No.[protected]


This is to inform you that I am a vodafone user since the last 7yrs.I have been a completely satisfied customer until my last experience.

I was travelling to Dubai from 3rd to 9th Dec 2010.I called up your customer service on the 3rd morning to checkout the tariff plans for international roaming. I was informed that it was Rs.40 per minute & Rs.15 per SMS & a monthly roaming activation charge of Rs.149 by your executive. Since I was okay with the tariff communicated to me I informed your executive to go ahead an activate the same.

However when I returned back on 9th my outgoing was bared & I was informed that I have crossed my credit limit & that my unbilled amount is around is Rs.13900.I again called your customer care & they informed me that they will reactivate outgoing & I should visit a Vodafone store for reversal of my billed amount. I immediately made a payment of rs.5000 on 10th dec.I visited the Vodafone Store in bandra West the very next day & was informed by your Executive Mr.Nevil tht I have been charged Rs.185 per minute & Rs.15 per SMS & a monthly roaming activation charge of Rs.149 which is the international tariff & cannot be reversed at any cost.Mr.Nevil was extremely rude & not customer friendly & also bluntly told me to do what I like.

This is ridiculous customer service & miscommunication from your customer care end.
I would request you to kindly look into this matter & have the necessary reversals done. Since most of your calls are on recorded lines you can re-verify the information passed on to me the first time I called up on 3rd dec.

Your assistance will be highly appreciated.