Vodafone India Complaints & Reviews

There were wrong deduction for gprs use with Vodafone sim.
although I have been recharged with 1 month free gprs surfing plan there were 215 Rs deducted from the account.I complained for that at the service provider, but i not got any solutions.I have been lost my a lot of balance & sms pack due to wrong services.I face this problem since 1 month. so please help me sir & give me solution


Name:- Bharat Patel
Mob.no. [protected](suffered no.)
Other cont.no. [protected]
E-mail:- [protected]@yahoo.com

I already submit my documents on 20/11/2010 at 10.30 a.m. at "BELGHORIA VODAFONE MINI STORE" Counter.

Thereafter my Incoming Calls does not display in my mobile sets. Now I am in very difficult situation. I decide that I have surrender my SIM Card before VODAFONE Company.

Somany Times i got Screen messages whenever i'm trying to lift a incoming call some times those messages automatically activated and 3 Rs Deducts from my Prepaid Balence ... Please Stop those Messages & One More Complaint is Some Times i Got Some Missed Calls From Caller Tune I'm Completely Distrubed with this kind of Activities ... Is This Fare on Your's Services ... Please Stop doing this kind of thins pleaseeee ....

I’ve been a Vodafone customer like the rest of my family members and my experience like theirs has been totally unsatisfactory due to the deplorable services that Vodafone provides.

I’ve been using the number x since April 2010. Since my usage was not much as I was using it for incoming only, I decided to change to prepaid. However I was advised by your corporate care group that if I wanted to change to pre-paid, I must visit a Vodafone Store. They also suggested that I consider the Lifetime Free plan.

I went the nearest Vodafone store and enquired the process for migrating to Prepaid and also the details of the Lifetime plan. I was provided with the information and like any common customer, I trusted what I was informed. I was persuaded by the Vodafone store that the Lifetime Free was not only economically more effective but also that migration to Lifetime Free will take much less time and effort. The information given to me was as follows:
1. For prepaid, the migration will involve change of SIM card that will take 2-3 days, compulsory top-up of minimum 200 every 3 months
2. For Lifetime Free, I was offered a more beneficial plan i.e one-time payment of 449 instead of 999, waive off of charges for CLIP and itemised bill.
Since obviously, it was very apparent that the Lifetime Free plan was more cost-effective, I gave the go-ahead for migration to Lifetime free plan. However, my peace my mind was short-lived. I did not know that Vodafone could not be trusted, that Vodafone employees make dishonourable commitments and that they blatantly dupe customers.

I was SHOCKED to see my bill. All the benefits I was assured of, the very basis of my migrating to this plan, were not extended to me at all! The commitment made to me was not honoured. My bill included charges for CLIP (for an entire year) and itemised bill that was supposed to be waived off as per the word of the Vodafone executive. In the last 3 months, I made multiple complaints by – all I ever got was auto-acknowledgements.

While the goof-up made by your employee was NEVER resolved, instead my number has now been DEACTIVATED – there is neither any incoming not any outgoing.

Can you please make sure that the commitments made to your customers are honoured?
Can you please ensure that the CLIP and itemised bill charges are rolled back and service is restored on my phone??


[protected]@gmail.com

Hello,

I took a Vodafone connection 6 months back in my name and I am an international traveler. I have enabled International roaming by paying the deposit. I work for a company as Vice President - BD. We decided to take a corporate plan and migrate all our users to the Corporate plan.

This migration happened when i was in the US, and suddenly my connection got disconnected and I got a message asking me to submit relevant documents. I was totally unaware of this and my connection got disconnected and nobody was able to reach me which created a panic at family.

When i returned we submitted all the documents immediately and then the connection got reactivated. In the next few days, again I got the same message requesting me to submit documents stating there are some missing documents in it. We then submitted for the 3rd time the documents. It worked fine, every time the account manager who is assigned to our company is being asked they give a strange answer that Retail is different from Enterprise account and that is not their responsibility.

Finally i had to intervene in this after a month long fight with the VODAFONE team to understand why the documents were rejected. Thanks to a customer care executive who spoke to me over phone told me the problem is because that the PIN CODE is not actually matching to the document submitted against the address provided.

Well to my biggest surprise, they have taken even letters heads from my company which has a pin code. They admitted that it could be a mistake of the person who entered the details in the system at the Vodafone store. Just for this problem they have deactivated the line for one month because of their mistake.

Secondly i was asked to visit personally the vashi branch by Vodafone. So i visited on 18th November and then met a Executive by named [B]Amrin[/B], she informed me that she has rectified the pin code and wanted me to submit all the documents again. She also confirmed me that I may not be needed but only the documents.

So the next day my admin team went to Vodafone store to submit the documents again, this time they were informed that I have to visit personally to get this sorted and submit the documents. They also sent me a Customer Agreement Form again to refill all the information for the 4th time.

This is the most autrocious way of handling customers. I used to be a customer with Airtel for the last 6 years and was so pleasant in having their service. But this time it is really a BIG MISTAKE on my part to have opted for Vodafone firstly and convert that it in to a corporate plan.

I understood the reason of their brand dog now...they treat their customers like a dog to come behind them continuously...

Now i am not able to change this number because most of my customers have this number and i have circulated this to all of them. I have already lost few contacts because of this issue, which have counted to big numbers.

Let me know how to handle this problem please.

Regards
Ganesh
[protected]

On monthly basis vodafone deduct around Rs. 30 for CRBT rental charges i dont want that CRBT option. Infact I dont know what is CRBT. This is my 2 mail. Last month also i booked one complain to cancel the CRBT, but unfortunately still they have not cancell the CRBT and they taken the amount this month also so please take the necessary action. I dont want CRBT please immediately cancel it.

I had recharged my phone earlier through this site www.easymobilerecharge.com for an easy recharge of Rs.60. My number is not yet recharged. I recharged my number with my SBI debit card. The order code is 661701. It cost me Rs.62 from my account.

i posted a complaint on 31st october and the customer executive(Mr Vikas Desai Ph .no.:[protected]) of vodafone called me up on 3rd of november asking about it and informed that Mr. Bansal has got it activated where as the number is used by no1 else except me

again he called up on 9th of nvember and told that he has checked a recording regarding the request for service activation which was made by Ms Bansal and he had a very rude way of talking and refused to credit back the balance deducted

already the customer care is so useless kinds and on top of that customer executive is asking me to switch over the service provider.this is the limit
i want my balance back and apologies from this Mr.desai as well and wanna hear the recording of Mr./ Miss Bansal Who called up and requested for the service so that Mr Vikas can decide who called up

Sub: Illegal and Arbitrary disconnection of My Vodafone No. [protected]

Dear Sir,

This is in reference to my above mentioned number. I would like to bring to your notice that I have been using this connection for past 15 years. For past few days I had been receiving some SMS from you (Service Provider) with re submission of documents with you.

I would like to bring to your notice that all SMS received from your with regard to the submission of the documents never compulsorily contemplated me to furnish my personal details. It always stated that if I furnish and/or resubmit my personal details to the by 11th October 2010 you shall be eligible for a free talk time of 50 Vodafone Minutes.

As I never willing and/or interested to avail the offer I never opted for the offer. Suddenly on 13/10/2010 the Caller Line Identification (CLI) was barred on my number and upon enquiry I was told that because of the non submission of the document you CLI have been barred.

I would like to bring to your kind notice that Vodafone has launched itself post the takeover of Hutchison Essar on September 19, 2007.

Sometime in 2008, I got my SIM card replaced with the new Vodafone SIM being SIM No.[protected]. As per the policy of Vodafone the exchange or new can only be issued to the person whom the SIM Card belongs to and on submission of proper identification details as per the records available with Vodafone. Also, in order to avail the new SIM Card for my number a new prepaid application form and along with the address proof and identity has to be submitted to the Service Provider. As I am already holding a New Vodafone SIM it is quite evident that I have submitted all my documents to you. Hence there is a very good question that were did my submitted documents go.

After the barring of My CLI on October 27, 2010 I in self visited the Vodafone outlet at Girish Park, Kolkata and submitted a new form alongwith the My Voter ID Card and the PAN Card and took acknowledgement of the same on a Xerox copy as a proof of submission and immediately my CLI Service was re activated. Before handing over the form the originals were also verified by the official collecting the said forms. A copy of the form submitted alongwith the papers are annexed herewith for your perusal.

Suddenly on yesterday (17/11/2010) to my utter surprise I found that the Connection to my number is temporarily disconnected on the ground of non submission of documents.

Upon enquiry I was told that your line has been disconnected because you have not submitted the documents and can only be restored upon submission of documents.

I am ready to submit the documents once again to the Service Provider Vodafone but request your good self to assess was it fair on the Part of the Service Provider to harass customers for the mistakes they commit? I would also pray to this humble court to award compensation to a tune of Rs. 10,000/- towards the mental harassment I have suffered because of the deficiency of service of the Service Provider

Plan of my mobile [protected] has been changed from NO Monthly Rental to Rs 249/- rent based plan pe month. I had by mistake sent a SMS message for change and immediately - aalmost instantly- request for not changing my plan by sms and by email. Service provider had also confirmed that the plan was not changed.

In the last plan they are showing change of plan and charged monthly rent of Rs. 249/-.

In response to my complaint Vodofone has also said they have changed the plan on my request and cannot revert to my old no monthly rent plan

A..K. Chatterjee
AD/118-D, Shalimar Bagh,
Delhi. India

The Customer Care representative at the Minto Park Office of Vodafone, Mr. Sanuj Dutta, has been constantly calling me and harrassing me. He has been constantly trying to blackmail me and says that if i do not comply with what he says, he would alter my bills and i would need to pay huge sums to Vodafone.
He is using the Vodafone system to system personal information about me and also tracing phone numbers where i make calls and threatens me of dire things.

Please remove this person from your office, else i will have no other way than to resort to Police complaints and also, file consumer case for divulging my information to your representatives, who are the least responsible of your employees. Sanuj Dutta has made my life hell for the past 20 days and this behavior is also prompting me to switch services from Vodafone.

regards,
Sylvia

NEVER SUBSCRIBE A VODAFONE PREPAID LINE !!!!

I have subscribed a prepaid line and it has been working on and off for the past 3 months because they lost my papers the first time: I have gone back to the store 6 TIMES, filled in the papers and gave all the photocopies they needed 6 TIMES and still they tell me the papers are missing !

And right now, I have been on-hold with their customer service for 28 minutes and counting...

PLEASE DO NOT GIVE THEM ANY OF YOUR MONEY, THEY PLAINLY DO NOT DESERVE IT !

Vodafone is happy to help itself! ........ by fleecing its own customers. So buyer beware of the unfair business practices and the deficient services that Vodafone will dole you. You reader need to be aware before you make a choice of subscribing to the services of Vodafone.... an organisation that uses the lax justice-delivery system in this never-developing country to its unfair advantage.
Going to the consumer, civil or criminal courts would take ages to obtain justice for yourself in this banana republic. Consumer awareness is low in this country. And nobody cares for nobody in this nation that is famous internationally as one of the most corrupt and lazy third-rate countries in the world. Is it any wonder that service providers take customers for an orgasmic ride? This would never happen in a developed country.
I purchased a new 3G ready Vodafone Mobile Broadband USB Stick model K3570-Z on 13/11/2010 by paying Rs 1799=00 (Rs 1600=00 for the USB stick and Rs 199=00 for unlimited data usage for a month). My services were activated on 15/11/2010. My data card number is[protected].
From the beginning, the data speed is horribly slow. I could keep a file for download, go , shower myself, shave, have meals, @#$k. But the download would still be struggling to complete. Some Downloads take 2.5 to three hours!!! One would be thoughtful and intelligent to keep the download to happen throughout the night for eight hours and then wake up in the morning hoping that the download or upload is complete. Such is the hopeless service of Vodafone. In the three days of my purchase of the data stick, I must have made 10 to 11 calls to Vodafone Customer Care. First you need to call 55666 which is the gprs department, waste your time and energy and then they will ask you to call 111 which is a chargeable number. It is the best way to kill your time and squander your energies while you would be told over the IVRS how Vodafone is happy to Help...... itself by fleecing you. If you happen to call them repeatedly to seek redressal of your grievances, please be assured that Vodafone will bar your 111 and 198 communication link so that you don’t bother them. You may continue to suffer. Vodafone is least bothered in this aspect.
My data services were deactivated twice without intimation on the second day itself. I was told to visit their Vodafone Store, waste my time and energy further and make an interim payment of Rs 1000=00. Because I had exceeded my data limit!! When I pointed out that my plan was an unlimited download plan the agent told me that was not so. My limit given was only 500MB and my usage had crossed thrice the amount to Rs 1400=00 !!!!!!!! I told him that was dog-. My download was only somewhere around 200MB and what did it mean to have an unlimited download plan? 500 MB was mentioned nowhere in the terms and conditions of the CAF (Customer Agreement Form) form. I must have made half a dozen calls on 111 and 198 speaking to several agents and wasting my time navigating the IVRS that is not consumer-friendly. My services were activated and deactivated for no reason. I had to call again for activation of the SMS service. My 111 services were barred. I had to call them again from a different SIM.
If this is the bloody disservice I have to face in the three days of opting for a USB data service from Vodafone and if you, reader, desire and deserve this; please go ahead and become Vodafone’s customer. I can assure you all disservice and headaches from Vodafone. All Power migrane to You!
Please find attached the voice recordings I had with the Vodafone Customer care agents as proof of my sufferings. Happy to help itself. Vodafone. A sucker.

Sir

My Name is Raju. My mobile number is [protected]. Last one month back i got a message saYing that my outgoing service was disconnected as per my request. i call to customer care from other mobile saying that i had not placed any such request. they said as per Govt. norms i had to submit the documents. But i already did the same many times. but still they are disconneting some service.

Its already crossed one month with out going service. Please do the needful

Thanking you

Regards
Raju VVR

Dear Sir,

I have registered for the DND- do not disturb service on my vodafone number more than 4 months back but yet i am recieving bulk sms from DM, TD-VISION.......unlimited nos. This is very disturbing.

The IVR for vodafone has really deterioted in thelast few months and it is very difficult to get a proper answer from the customer service also.

I hope this message will get rid of the bulk sms.

Best Regards,
Warren.
[protected]

Dear Citizens

I want to inform you that Department of Telecommunication has taken some strict measures to check the fraudulent issue of Mobile Prepaid connections by Mobile service Providers.

As a result the Mobile Service Providers became very very vigilant while issuing SIM cards to new subscribers. It is observed that the common innocent men are suffering due to this. The SIM cards are deliberately inactivated by service providers and kept in an inactivated state for weeks together.

Now the Mobile Service Providers will be shortly launching 3G services. They will try to allure people through different schemes. But none of the mobile service provider has a good customer care in India. So I would request all citizens of India to exercise utmost caution while applying for new 2G or 3G connection.

i have got a vodafone mp prepaid number, one day i visited vodafone store for activating my blackberry messenger, then the executive sitting there informed me that sir "for activating BBM u have to first activate blackberry services on your vodafone number. i agreed to what she told me, so I asked them for a new postpaid connection, but she told me that i can now use blackberry internet services on a prepaid number also, i was so hapy that i didn't need to change my number. she told me about heir plan and scheme, i agreed upon activating bb service, for that i recharged my number with rs 500 top-up. she told me that code for activating these service, i tried sending that code but the error sms says " sorry we are unable to process your request currently, please try after sometime" as the sms says i tried after few hrs but got the same sms again and again, more than 10 days have passed, but i m not able to activate these so called bb services for vodafone.
they had taken a complaint for the same but failed to give me any kind of solution.

vodafone services are worst in madhya pradesh.

My mobile no [protected] ....an amount of rs 1300 was paid on 13 nov at 10 in the morning via CC...
inspite of that sum 1 fr vodafone had the audacity to call me regarding non-payment of bill at 1525hrs on a Sunday...that too when I was resting.....I want an explanation as to why yr staff did n check details before making a call & that too on a sunday afternoon... i need sum 1 to call & apologize fr this mishap on part of vodafone....or else will make it public....

Not 2 mention that my sleep was disturbed ....& am a Renal failure patient....

An urgent inquiry into matter will be appreciated ....before I take this to Consumer Court & The Press

I am a Vodafone Corporate connection holder Mobile no. 99996750**
I opted for Do not disturb service but still I receive unwanted advertisement messages and calls and they have leaked the Information to HDFC, Lic & ICICI tele-callers who have my mobile no. along with the name, when will we Indians understand the Data protection acts.and these companises will be fined.

I have recharged for Rs. 50/- yesterday 11/11/2010 at 7.00pm to my vodafone No.[protected] from my SBI Bank A/C No.[protected], sajita salim , but i did not received the balance in my cell (i.e. not yet got recharged it) but from my account 50/- Rs. has been deducted and tranfered to your account No.[protected] and till now not refunded so please look into it and refund asap in my above account.

thanks & regards,

sajita.
[protected]