Vodafone India Complaints & Reviews

NEVER SUBSCRIBE A VODAFONE PREPAID LINE !!!!

I have subscribed a prepaid line and it has been working on and off for the past 3 months because they lost my papers the first time: I have gone back to the store 6 TIMES, filled in the papers and gave all the photocopies they needed 6 TIMES and still they tell me the papers are missing !

And right now, I have been on-hold with their customer service for 28 minutes and counting...

PLEASE DO NOT GIVE THEM ANY OF YOUR MONEY, THEY PLAINLY DO NOT DESERVE IT !

Vodafone is happy to help itself! ........ by fleecing its own customers. So buyer beware of the unfair business practices and the deficient services that Vodafone will dole you. You reader need to be aware before you make a choice of subscribing to the services of Vodafone.... an organisation that uses the lax justice-delivery system in this never-developing country to its unfair advantage.
Going to the consumer, civil or criminal courts would take ages to obtain justice for yourself in this banana republic. Consumer awareness is low in this country. And nobody cares for nobody in this nation that is famous internationally as one of the most corrupt and lazy third-rate countries in the world. Is it any wonder that service providers take customers for an orgasmic ride? This would never happen in a developed country.
I purchased a new 3G ready Vodafone Mobile Broadband USB Stick model K3570-Z on 13/11/2010 by paying Rs 1799=00 (Rs 1600=00 for the USB stick and Rs 199=00 for unlimited data usage for a month). My services were activated on 15/11/2010. My data card number is[protected].
From the beginning, the data speed is horribly slow. I could keep a file for download, go , shower myself, shave, have meals, @#$k. But the download would still be struggling to complete. Some Downloads take 2.5 to three hours!!! One would be thoughtful and intelligent to keep the download to happen throughout the night for eight hours and then wake up in the morning hoping that the download or upload is complete. Such is the hopeless service of Vodafone. In the three days of my purchase of the data stick, I must have made 10 to 11 calls to Vodafone Customer Care. First you need to call 55666 which is the gprs department, waste your time and energy and then they will ask you to call 111 which is a chargeable number. It is the best way to kill your time and squander your energies while you would be told over the IVRS how Vodafone is happy to Help...... itself by fleecing you. If you happen to call them repeatedly to seek redressal of your grievances, please be assured that Vodafone will bar your 111 and 198 communication link so that you don’t bother them. You may continue to suffer. Vodafone is least bothered in this aspect.
My data services were deactivated twice without intimation on the second day itself. I was told to visit their Vodafone Store, waste my time and energy further and make an interim payment of Rs 1000=00. Because I had exceeded my data limit!! When I pointed out that my plan was an unlimited download plan the agent told me that was not so. My limit given was only 500MB and my usage had crossed thrice the amount to Rs 1400=00 !!!!!!!! I told him that was dog-. My download was only somewhere around 200MB and what did it mean to have an unlimited download plan? 500 MB was mentioned nowhere in the terms and conditions of the CAF (Customer Agreement Form) form. I must have made half a dozen calls on 111 and 198 speaking to several agents and wasting my time navigating the IVRS that is not consumer-friendly. My services were activated and deactivated for no reason. I had to call again for activation of the SMS service. My 111 services were barred. I had to call them again from a different SIM.
If this is the bloody disservice I have to face in the three days of opting for a USB data service from Vodafone and if you, reader, desire and deserve this; please go ahead and become Vodafone’s customer. I can assure you all disservice and headaches from Vodafone. All Power migrane to You!
Please find attached the voice recordings I had with the Vodafone Customer care agents as proof of my sufferings. Happy to help itself. Vodafone. A sucker.

Sir

My Name is Raju. My mobile number is [protected]. Last one month back i got a message saYing that my outgoing service was disconnected as per my request. i call to customer care from other mobile saying that i had not placed any such request. they said as per Govt. norms i had to submit the documents. But i already did the same many times. but still they are disconneting some service.

Its already crossed one month with out going service. Please do the needful

Thanking you

Regards
Raju VVR

Dear Sir,

I have registered for the DND- do not disturb service on my vodafone number more than 4 months back but yet i am recieving bulk sms from DM, TD-VISION.......unlimited nos. This is very disturbing.

The IVR for vodafone has really deterioted in thelast few months and it is very difficult to get a proper answer from the customer service also.

I hope this message will get rid of the bulk sms.

Best Regards,
Warren.
[protected]

Dear Citizens

I want to inform you that Department of Telecommunication has taken some strict measures to check the fraudulent issue of Mobile Prepaid connections by Mobile service Providers.

As a result the Mobile Service Providers became very very vigilant while issuing SIM cards to new subscribers. It is observed that the common innocent men are suffering due to this. The SIM cards are deliberately inactivated by service providers and kept in an inactivated state for weeks together.

Now the Mobile Service Providers will be shortly launching 3G services. They will try to allure people through different schemes. But none of the mobile service provider has a good customer care in India. So I would request all citizens of India to exercise utmost caution while applying for new 2G or 3G connection.

i have got a vodafone mp prepaid number, one day i visited vodafone store for activating my blackberry messenger, then the executive sitting there informed me that sir "for activating BBM u have to first activate blackberry services on your vodafone number. i agreed to what she told me, so I asked them for a new postpaid connection, but she told me that i can now use blackberry internet services on a prepaid number also, i was so hapy that i didn't need to change my number. she told me about heir plan and scheme, i agreed upon activating bb service, for that i recharged my number with rs 500 top-up. she told me that code for activating these service, i tried sending that code but the error sms says " sorry we are unable to process your request currently, please try after sometime" as the sms says i tried after few hrs but got the same sms again and again, more than 10 days have passed, but i m not able to activate these so called bb services for vodafone.
they had taken a complaint for the same but failed to give me any kind of solution.

vodafone services are worst in madhya pradesh.

My mobile no [protected] ....an amount of rs 1300 was paid on 13 nov at 10 in the morning via CC...
inspite of that sum 1 fr vodafone had the audacity to call me regarding non-payment of bill at 1525hrs on a Sunday...that too when I was resting.....I want an explanation as to why yr staff did n check details before making a call & that too on a sunday afternoon... i need sum 1 to call & apologize fr this mishap on part of vodafone....or else will make it public....

Not 2 mention that my sleep was disturbed ....& am a Renal failure patient....

An urgent inquiry into matter will be appreciated ....before I take this to Consumer Court & The Press

I am a Vodafone Corporate connection holder Mobile no. 99996750**
I opted for Do not disturb service but still I receive unwanted advertisement messages and calls and they have leaked the Information to HDFC, Lic & ICICI tele-callers who have my mobile no. along with the name, when will we Indians understand the Data protection acts.and these companises will be fined.

I have recharged for Rs. 50/- yesterday 11/11/2010 at 7.00pm to my vodafone No.[protected] from my SBI Bank A/C No.[protected], sajita salim , but i did not received the balance in my cell (i.e. not yet got recharged it) but from my account 50/- Rs. has been deducted and tranfered to your account No.[protected] and till now not refunded so please look into it and refund asap in my above account.

thanks & regards,

sajita.
[protected]

I made online recharge on Nov-01-2010, It got failed for some reason and i was told that money will be refunded within 5 working days.
After 5 days I wrote to customer care with the transaction details, and what they are stuck is asking me my creditCard details telling me without these details they cant even check the status of the refund. I dont want to give my creditCard details because this is a sensitive personal information.
Here is a thread of conversation with them, which even includes a reply from their nodal officer. "Communication is just stuck on one thing "WE NEED CREDIT CARD DETAILS".

I dont know why the hell they are having a trasactionID, if they cannot track using that ID. Either there is a problem in the company IT system or its a problem with the training to these customer care executives.

Not sure is still anyone is going to look into my complaint or not.

////////////////////////////////////////////////////////////////////////////////...⇄



From: Vikram Bains
Sent: Wednesday, November 10, 2010 10:28 PM
To: [protected]@gmail.com
Subject: Refund - for Failed Online Recharge [REF:[protected]]


Dear Mr.abc

Thank you for your email dated 11/11/2010 regarding mobile number [protected]

We would like to inform you that , as confirmed by you on your previous correspondence with Vodafone care the online recharge which you have made got failed basis which scan copy of your Bank statement is required so that we can check whether the recharge amount which was debited from your bank account has been reversed or not.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,




Vikram Bains
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : vikram.[protected]@vodafone.com
Website : www.vodafone.in






---- Original Message ----
From:
Sent: 11-Nov-2010 7:33:37
To: vikram.[protected]@vodafone.com
Subject: Re: Refund - for Failed Online Recharge


Hi Vikram
Could you please look into the following email?
I would like to reiterate why you guys cannot track the transaction based on the (TransactionID, Mobile Number and the Amount)? And why is your customer care executive asking me my credit card details without which he donb to track any payment status in your system.


Thanks
abc


From: Vodafone Care
Sent: Wednesday, November 10, 2010 2:53 AM
To: @gmail.com
Subject: Re: Refund - for Failed Online Recharge [REF:[protected]]

Dear Mr. Nanda,

Thank you for your email dated 10/11/10 regarding Mobile number [protected]

On the basis of our previous conversation would like to reconfirm you that we need a scan copy of bank statement so that we can send it to our concern department for validation.

However would like to confirm you that you can E-mail at mailto:%20vikram.[protected]@vodafone.com Or call at Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)

Would also like to confirm you that if transaction got unsuccessful then amount will automatically reversed to your account within 5 working days so your are requested to check your account details once.


The docket number for your future correspondence is[protected]

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in





---- Original Message ----
From: @gmail.com
Sent: 10-Nov-2010 14:04:01
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Refund - for Failed Online Recharge

Next level of contact please.



Thanks
abc

From: Vodafone Care
Sent: Wednesday, November 10, 2010 12:14 AM
To: @gmail.com
Subject: Re: Refund - for Failed Online Recharge [REF:[protected]]

Dear Mr. Nanda,

Thank you for your email dated 10/11/10 regarding your mobile number [protected].

We would like to inform you that, we need to have the scan copy of the bank statement from which amount of Rs 555 has been debited, so that we can further expedite the concern.

The docket number for future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in





---- Original Message ----
From:
Sent: 10-Nov-2010 13:07:45
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Refund - for Failed Online Recharge

What do you mean by *"there is no record for the same in our system"* ?
I am providing you the transaction number which when I put it on your
website I am getting that this transaction failed and needs to be refunded.

I am not going to send you any of my personal information (the one you are
requesting). You should be able to trace the transaction from the
information already provided.

Please provide me the next level of escalation if you still need the credit
card statement.


Thanks
abc



On Tue, Nov 9, 2010 at 10:27 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:

> Dear Sir/Madam,
>
> Thank you for your email dated 09/11/10 regarding Mobile number [protected]
>
> On the basis of our previous conversation would like to reconfirm you that
> we need a scan copy of bank statement so that we can send it to our concern
> department for validation as there is no record for the same in our system.
> So you are requested to send scan copy of bank statement as early as
> possible to expedite further.
>
> The docket number for your future correspondence is[protected]
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
>
>
>
fromabc Nanda
tovodafonecare.[protected]@vodafone.com
dateTue, Nov 9, 2010 at 7:02 PMsubjectRe: Refund - for Failed Online
Recharge [REF:[protected]]mailed-bygmail.com
hide details 7:02 PM (4 hours ago)


Instead of asking personal details like my Credit Card Account why don't you
check your system?
You should know if the payment is reversed or not given the following
information.


TransactionId: *MCIT[protected]
*Mobile*: [protected]*
Dated : 01/11/2010
Amount: 555

I checked my credit card account today and it does not show any reversal of
the payment. (555 was debited on Nov[protected].
Its better you check your system before writing a reply and let me know when
will the amount be credited back.


Thanks
abc
- Hide quoted text -





On Mon, Nov 8, 2010 at 4:58 AM, Vodafone Care <vodafonecare.[protected]@vodafone.com
> wrote:

> Dear Sir/Madam,
>
> Thank you for your email dated 08/11/10 regarding mobile number [protected]
>
> You are requested to check your account details once if in case still
> amount not reversed we need to have the scan copy of the bank statement
> from which amount of Rs 555 has been debited, so that we can further
> expedite the concern. Would also like to confirm you that if transaction got
> unsuccessful then amount will automatically reversed to your account within
> 5 working days
>
> The docket number for your future correspondence is[protected]
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
>
>
>
> ---- Original Message ----
> From:
> Sent: 08-Nov-2010 13:06:16
> To: vodafonecare.[protected]@vodafone.com
> Subject: Refund - for Failed Online Recharge
>
> Hi,
> Could you please check the refund status for the following failed
> transaction?
>
> TransactionId: *MCIT[protected]
> *Mobile*: [protected]*
> Dated : 01/11/2010
> Amount: 555
>
> Amount should have been credited back to my credit card within five days.
> Please do the needful.
>
> Thanks
> abc
>



Dear Mr.abc

Thank you for your email dated 11/11/2010 regarding mobile number [protected]

We would like to inform you that , as confirmed by you on your previous correspondence with Vodafone care the online recharge which you have made got failed basis which scan copy of your Bank statement is required so that we can check whether the recharge amount which was debited from your bank account has been reversed or not.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,




Vikram Bains
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : vikram.[protected]@vodafone.com
Website : www.vodafone.in






---- Original Message ----
From:
Sent: 11-Nov-2010 7:33:37
To: vikram.[protected]@vodafone.com
Subject: Re: Refund - for Failed Online Recharge


Hi Vikram
Could you please look into the following email?
I would like to reiterate why you guys cannot track the transaction based on the (TransactionID, Mobile Number and the Amount)? And why is your customer care executive asking me my credit card details without which he donb to track any payment status in your system.


Thanks
abc


From: Vodafone Care
Sent: Wednesday, November 10, 2010 2:53 AM
To: @gmail.com
Subject: Re: Refund - for Failed Online Recharge [REF:[protected]]

Dear Mr. def,

Thank you for your email dated 10/11/10 regarding Mobile number [protected]

On the basis of our previous conversation would like to reconfirm you that we need a scan copy of bank statement so that we can send it to our concern department for validation.

However would like to confirm you that you can E-mail at mailto:%20vikram.[protected]@vodafone.com Or call at Nodal Number : +91- [protected]
(Available between 9:30 a.m. to 6 p.m. Monday to Friday)

Would also like to confirm you that if transaction got unsuccessful then amount will automatically reversed to your account within 5 working days so your are requested to check your account details once.


The docket number for your future correspondence is[protected]

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in





---- Original Message ----
From: @gmail.com
Sent: 10-Nov-2010 14:04:01
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Refund - for Failed Online Recharge

Next level of contact please.



Thanks
abc

From: Vodafone Care
Sent: Wednesday, November 10, 2010 12:14 AM
To: @gmail.com
Subject: Re: Refund - for Failed Online Recharge [REF:[protected]]

Dear Mr. def,

Thank you for your email dated 10/11/10 regarding your mobile number [protected].

We would like to inform you that, we need to have the scan copy of the bank statement from which amount of Rs 555 has been debited, so that we can further expedite the concern.

The docket number for future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in





---- Original Message ----
From:
Sent: 10-Nov-2010 13:07:45
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Refund - for Failed Online Recharge

What do you mean by *"there is no record for the same in our system"* ?
I am providing you the transaction number which when I put it on your
website I am getting that this transaction failed and needs to be refunded.

I am not going to send you any of my personal information (the one you are
requesting). You should be able to trace the transaction from the
information already provided.

Please provide me the next level of escalation if you still need the credit
card statement.


Thanks
abc



On Tue, Nov 9, 2010 at 10:27 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:

> Dear Sir/Madam,
>
> Thank you for your email dated 09/11/10 regarding Mobile number [protected]
>
> On the basis of our previous conversation would like to reconfirm you that
> we need a scan copy of bank statement so that we can send it to our concern
> department for validation as there is no record for the same in our system.
> So you are requested to send scan copy of bank statement as early as
> possible to expedite further.
>
> The docket number for your future correspondence is[protected]
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
>
>
>
fromabc def
tovodafonecare.[protected]@vodafone.com
dateTue, Nov 9, 2010 at 7:02 PMsubjectRe: Refund - for Failed Online
Recharge [REF:[protected]]mailed-bygmail.com
hide details 7:02 PM (4 hours ago)


Instead of asking personal details like my Credit Card Account why don't you
check your system?
You should know if the payment is reversed or not given the following
information.


TransactionId: *MCIT[protected]
*Mobile*: [protected]*
Dated : 01/11/2010
Amount: 555

I checked my credit card account today and it does not show any reversal of
the payment. (555 was debited on Nov[protected].
Its better you check your system before writing a reply and let me know when
will the amount be credited back.


Thanks
abc
- Hide quoted text -





On Mon, Nov 8, 2010 at 4:58 AM, Vodafone Care <vodafonecare.[protected]@vodafone.com
> wrote:

> Dear Sir/Madam,
>
> Thank you for your email dated 08/11/10 regarding mobile number [protected]
>
> You are requested to check your account details once if in case still
> amount not reversed we need to have the scan copy of the bank statement
> from which amount of Rs 555 has been debited, so that we can further
> expedite the concern. Would also like to confirm you that if transaction got
> unsuccessful then amount will automatically reversed to your account within
> 5 working days
>
> The docket number for your future correspondence is[protected]
>
> We hope, we have been able to resolve your concern to your satisfaction.
> However, in case you need further assistance, do call or email us. We'll do
> our best to help you.
>
> Happy to help,
>
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care : 111 or +91-[protected]
> For complaints/requests : 198 (toll free)
> Fax number : +91-[protected]
> E-mail :
> vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in
>
>
>
> ---- Original Message ----
> From:
> Sent: 08-Nov-2010 13:06:16
> To: vodafonecare.[protected]@vodafone.com
> Subject: Refund - for Failed Online Recharge
>
> Hi,
> Could you please check the refund status for the following failed
> transaction?
>
> TransactionId: *MCIT[protected]
> *Mobile*: [protected]*
> Dated : 01/11/2010
> Amount: 555
>
> Amount should have been credited back to my credit card within five days.
> Please do the needful.
>
> Thanks
> abc
>

Sir, I am activated the DND service. But now I am deactivate the DND service. Many times Iam sms from my mobile number. I am write STOP DND and send to 1909. But my service not deactivate. Sir what can I do? Please solve my problem. My cell NO. is +91-[protected]. My Name is Munshi Samim Rana from South 24 Pargana, West Bengal.

Whomso ever may concern

Dear sir/mam,
I have been using Vodafone prepaid Tamilnadu network from Feburary 2009 to till date. On 31st october & 1st November 2010 nearly Rs 80 was deducted without any reason.
Regarding the same I loged the complaint to Vodafone executive Ms.Gayathri, complaint taken number [protected] was given by executive date 02 nd November 2010.
Till date i not getting any proper reason for deducting money from my account. Kindly give the solution or else change my same number [protected] to other valuable service provider like Aircel,Airtel & Reliance etc.,

Regards,


Karthick Raj.R
Cell : [protected]

sir/madam
my name is dhiraj mittal and my vodafone no. is [protected]
my complaint is that i am unable to send my msgs on haryana airtel no.s (eg. [protected], [protected])

i am facing this problem from last 4 days
several times i complained to customer care bt most of the times either they disconnect my call after listening the prblm or they say "we have a technical fault".
i talked to narender n ashish also

i have refreshed my phn. n msg centre no. etc all are correct.

bt still the problem is same
they also blocked my customer care

plz solve my problem at the earliest

When i activate gprs bonus 4 at night and browse for an hour . when check the balance they took the amount for browse.then i call the costumer care and told about the detail they told "It had wrongly charge amount will be refund within 48 hour" but now telling there is wrongly charge . i am going to court pls help me (note i have record all the conversation )

my vodafone no is [protected] and i have been using this no for last few yrs but yestarday my balance was 300 and i started using internet after a while my balance was -499.91 i dont understand y didnt u abandon my wap servives once it went 0 as it is a prepaid card, i urge u to again set my balance to 0. i have been using this card for a few yrs now and its very precious to me . make the requested changes as soon as possible.
Hemant Tripathi
[protected]@in.com
Alternate no : [protected]

Hi,

I am Ashok Agarwal and I have been using Vodafone Prepaid number ([protected]) for the past 6 years (since Hutch was associated with Orange). Though I have faced a wide-range of problems with VF I continued to stick with it this long so I think I can be called as a "loyal customer". And then I took another VF prepaid number ([protected]) which I have been using since the past 3 years.

From the past 2 months I have been getting sms and calls asking me to resubmit my latest photo, id proof and address proof because of some govt regulations. I was able to submit the documents on October 23, 2010. I submitted a copy of Pan Card as id proof and the latest ICICI Bank Statement and ICICI Credit Card Statement as address proof (which are, according to TRAI regulations, valid documents). Those are the only documents I have. I submitted these documents at Vodafone Store in Malakpet/Moosarambagh.

I was thinking that everything went well until I started getting the same sms to resubmit the documents. When I checked with the customer care, they informed me that they never received any documents. To my surprise, instead of them checking with the Vodafone store, they asked me to go back there personally and check with them.

I have several personal problems and my schedules are totally different. It took me close to 2 months to make time and resubmit the documents on Oct 23. Now going back there and checking the fate of my documents is out of question. It is after all your duty to make sure that all documents are properly stored and records are updated. What if they ask me to resubmit the documents again? What is the guarantee that this time my records are updated? What is the end of this?

The only reason I am still sticking with Vodafone is because many of my old friends/relatives have this contact. It doesn't take more than an hour to sms all of them my new number. If at all my documents are lost and I had to resubmit it, I would rather go to your competitor and take a new connection instead!

I hope you understand the problem and make sure my records are updated. For your reference I am providing the serial numbers for the documents I have submitted along with other information.

For Mobile Number: [protected]......Serial number on the customer copy is C4954263
For Mobile Number: [protected]......Serial number on the customer copy is C4955179

The called id on both the numbers has been disabled because of this and I request you to bring both the numbers back to normal asap.

Regards,

I am using Vodafone corporate connections ([protected] & [protected]), on Diwali I was travelling with family and missed my payment due date as online payment site of Vodafone was not working. Vodafone disconnected my two phones causing a lot of inconveniance.

If their is a Credit Limit, Security Fee, Late Fee then why should their be a disconnection?

These companies are totally consumer unfriendly intollerant and postpaid connections are no better than pre paid ones.

Please suggest what can be done to compensate the harrasment and inconveniance caused by this behaviour of service provider.

Sir,
I am srikanthreddy.k. I've issue regarding VODAFONE prepaid number(Andhra Pradesh). I have been vodafone number(+91-[protected]) for past 3 half year. Last weak i got text message to submit Photo & ID proof in area of TANUKU vodafone store & they have given receipt no id.no:-1720222. It has been week gone still its not activate for particular service like display Incoming calls etc. Plz concern my issue activate particular services to my number

Hi,

I am Varun Kumar.B working in Wipro Technologies. I am using Vodafone services for past 5 years. Earlier i was using Prepaid card where in i was very happy with all the services and other benifits and was recomending Vodafone to all my friends. I got a call from a representative of Vodafone and he stated the benefits of changing to Postpaid connection and i was quite impressed the way he spoke and thought it would save my money a lot. But once i started using the postpaid connection i came to know that there are many hidden charges which was not told by that representative and the bills what i receive was too much.

So i called Vodafone customer care no: 198 and spoke to a lady named Prathiba and told that i wanted to change to Prepaid as before as i could not bear this bill amount and asked her what has to be done for that. She enquired about my Billing data and i told that it's the first of every month and she told that i can go to an nearby Vodafone Showroom and can change my plans to prepaid and told that since my billing date was 1st i can go anytime between 1st to 3rd of that month to change this. So i went on 3rd of Nov 2010 to a store at Porur( Near Gopalakrishna theater) and i met a person named Balaji and told him that i wanted to change to prepaid and he told that it cannot be done on 3rd as my billing date was on 1st Nov.

I told the story of talking with a representative of Vodafone and he denied to listen for that and simply asked me to come the next month ie Dec 1st 2010 to change the plans. So i once again called Vodafone Customer care and this time spoke with Merlin and asked her whats actually happening as i was earlier told by other person that i can go to store anytime between 1st to 3rd inorder to change the plan. She told what actually the other representative told was right and told that it can be changed to prepaid now.

I passed the call to Balaji who was on store and asked him to listen to what the representative says and he had a long conversation with Merlin and atlast Balaji told that as per the new Process it has been changed in Chennai before 10 days that only on Billing date the connection could be changed to prepaid and not on any other date. So the call was passed to Merlin's supervisor and he spoke with me and he too told that my problem would be fixed with 2 business days and gave me promise that he himself would give a call back to my number and till now dint receive any calls from anyone. And am still using the same Vodafone number with full dissatisfaction.

I now realize that i have been fooled by Vodafone people and all my time and energy went in vain. So would no longer recommend Vodafone to anyone henceforth and would request Vodafone to take this as a very strong feed back against them


Regards,
Varun Kumar.B
[protected]

I
am om prakash mishra having a vodafone connection no [protected] .
on 20/10 i recd a msg that Rs 10 me 500 sms free 15 din ke liye activate karne ke liye 345 dabaye ,when i call 345 ,i recd a messege that your caller tune activated and charged Rs 30 ;they give me a number [protected] and assure that weshall respond to your qerry by 21 oct 2010.
but till date there is no resonce.
I get a plan of 97 for gprs on 20/10 after two days it was not working .
i contacted to the nodel officer three times but my problem was naot solved