Vodafone India Complaints & Reviews

Vodafone Post Paid — fast commitment

Dear Manager
Vodafone Grievance Department.
I am a new customer of your extreme organization, I have just get a new post paid connection phone no+91 [protected] in sultanput city under the life time post paid offer, on 26/03/2009 from your Vodafone shop, which was sold by Mr. Vijay with the commitment that the my bill cycle was from 1st to 30th of all month.
He is also committed me that plz, send a message on 111 write PPC HR699 and get it changed in half rate plan on 30/03/2009, but after doing the same noting is changed. When I call at your very good and very know ledged call center on 30th night at 10 pm, one person is telling that your message is received and same has been changed on 31/03/2009 night after 12. When I call today night, some Mr. RAVI is picking the phone and he is telling that I have not received any request regarding this. After my requesting repeatedly, he is telling that yes, he is having my request but he is not going to processed it because my billing cycle is 16th to 15th.
He is very match rudely telling that I cannot do any this kindly mark a mail to my boss and company for any resolution.
Sir I am only 5-day-old customer with your renowned organization and get this type of treatment from organization and not only from one person from three persons.
Kindly look into the matter and resolve it other wise I am bound to go in consumer forum as well as triy complaint cell.
Thanking you
SARVESH KUMAR SINGH
[protected]
[protected]

Worst Customer Service ever seen

My Mobile # [protected] - I have blocked my sim on 09 Oct 09 as i misplaced my mobile. I tried to activate my sim on 10th and 12th by visiting the HUTCH shop at Kellys Balfour road.

Your exxcutives were well trained to give the worst service ever by pulling the shutter down and throwing their hands on the customer face and asking them to getout as it is closing time.
When we tried to explain, your representative returns with a wounderful stances " my name is Saifudian and do what ever you can, complain where ever you want to, but leave the shop right now".

Mind that iam associated with the similar domain in banking and if this type of service is given to our customer's who visits our branch then we would be in all media channels and article's in flash news.

Hi This is deepak,
Ameit i have seen same thing happened with another guy, i was in vodafone store preet vihar where one person came in for lodging complaint towards no activation of postpaid connection, he has given same amount and to same company to convert his prepaid to postpaid, but after waiting so long and when his number is not converted to post paid, he came there to check status but all in vain,

Hi this is Pradeep Maurya from Gurgaon (mob. no. is [protected]). On 21/07/2011, i recieved a call from fast track executive named Manjeet on the behalf of Vodafone post-paid connections wing. He told me that he is offering me a post paid connection on my existing number with so many benefits along with it he offered me to talk free on a local vodafone number of my choice all the time if i go for the post paid connection what he was offering me..later he told me charges for this service which was Rs.250 one time payment and told me that this amount is refundable with in six months to me...i said him to send me his documents collection executive...On 21/07/2011 around 2 pm his executive came and took the xerox of my driving license and Rs 250 from me and gave me the reciept (27356, SI no./c/11) of that amount along with a new SIM... Next verfication process atarted from vodafone so many calls .At last i get msg that services will discontinue due to non verification .I visietdd vodafone store then again same process but still same thing happen.Now i want my amount 250 back.Dont want post paid.

Hi, This is Kunal Tiwari registered with Vodafone Mumbai No. [protected], I recieved a msg from the Vodafone i.e. "Your request for Data pack activation has been processed". when i had not given any request, how my previous plan got deactivated and new plan is overrid. when i called on 198, and spoke to customer care executive about the same incident he informed me that i had recieved a call from the outbond department on which i have given request for 375 3g Data Plan at about 4.14 p.m when i recollect that i was driving my car and i have not recieved any call at that time immidietly i had request for deactivation of the services and activate the previous plan.
Now i wanted to know when i had not made any request for activation of the new plan then how my plan got deactivated and when i called on the 198 the executive was very rude to me and blaming it on me only with very rude voice. and this is to inform you that i am not goning to pay any single penny extra for your mistake.
I will exclate this issue with the higher authority as well as to the social site.
Kindly look into the matter and disolved it as soon as possible.

Hi Sir,

I am a Vodafone postpaid customer, Bangalore. I was shocked when I got huge amount of bill Rs.1500. When I called and asked custmer care, everybody told that is because of my too much local calls. I spoke to 3 customer care executives and all three said same. But later, by itemized bill I came to know that it was because of Vodafone Live!!

I am charged 659 rupees extra due to Vodafone Live!. I never told anybody to activate it in my mobile. If you say it is basic service in mobile, why customer care executives or vodafone care executives are not informing about this service?

This is very wrong and I am unhappy with those who says "Happy to help you". Without my knowledge this was active. Even when I asked vodafone care they did not tell me about Vodafone Live.
I do not want to pay for Vodafone Live! service which was active without my knowledge.

I complained about this many times but nobody responded properly. Now I am writing to you thinking I will get justice.
Please look into this. Thank you. My mobile number is [protected].

Dear sir,
I had bought a Vodafone net setter.I had recharged it with Rs.202. But i hadn't received my money till 5 days.
I had recharged on 29th April and someone told me it is new internet pack of 3G.I had also called the PRE: Ravi Pandey to [protected] and he told me that i had used 500 MB data in only 1 Day, but it in my data card no message had been received about activating of net pack and i hadn't used my net setter.I had called costumer complaint number 198 many times, they first told me that my complaint that they would benefit me via sending back money to the dealer or will activate. But nothing has been done till now.My complaint no.is [protected]. My Vodafone no.is [protected].Please do something either ban the Vodafone company or give my money back.
Mohammad Nawaz
[protected]

hai Vodafone, i am naveen, n i am residing in trivandrum, i was using Vodafone([protected]) from lat 2 years n i was not in India for last 10 months, but still my cousin used the same sim till last 6 months, n then i came back home my Sim was deactivated, wen i approached customer care, they told me that, i will not get the same no: with a prepaid connection, i will have to chance into post paid connection, ordinary people like us cant afford postpaid connection, its always better to have prepaid connection, so is there any chance for me to get the same number, my contact no is [protected], expecting a positive answer, please note that i haven't taken a new Sim yet

hello vodafone.. myself swarnali i m using a kolkata number [protected].. i did'nt request for changing my caller tune, , but it has been changed forcefully... i need my money back and my previous caller tune back.

Hi i am anis i am from Gujarat staying in Bhavnagar ( there is only problem in shishuviar circle ) i am using mobile client for internet i am having unlimited downloading plan the number of sim card is [protected] it is i have a problem of server and downloading speed is in bytes 500 bytes i can't even download a file from Gmail also i am doing complain in store and your network operator is also telling i am checking and saying but there is no response this is my complain number - [protected]. This problem is since 26th - 10-2010
Other operator are giving 3g service on this rate only i am willing to change the operator for better service i am very disappoint from this service

vodafone is worse mobile usb service provider.

they are nuts really i am very disappointed when i purchased a e-stick and i am getting only 50 kbps instead of 3.1mbps ...they told me that anywhere in delhi i'll get 1 mbps everywhere and now what to whom i complaint.

i told to custumer care they replied this it is not our mistake..so whose mistake is this mine...


my no. is [protected]...plz tell me solution or should i go to consumer forum???

when i do a call then there is a eror .. i cant do a messege so please tell me fast my
id - [protected]@gmail.com
my no. is [protected]

when i do a call i cant sent a messege nor i can call anyone please tell me fast about it
my no. is [protected]
my name is anuradha jaitly

my name is yash and i live in delhi.my contact no. is [protected].I bought a internet connection with validity of 1 month and data download upto 2 gb on 16th may 2011. now from 19th may i cannot access the internet it says 'packet data not available check online services'.i have tried much but my problem is as it is.i am very much dissapointed with vodafone and want to solve my problem immidiately.otherwise i am going to change my service provider to ideo or airtel.

i am Sachin Kundal from punjab my no is [protected] and [protected] and in both numbers i have problems too much calls of caller tune and much more activated without permission and my balance is also almost zero or in negative i requst u to cancel all srevices and dont do nay calls about any services unless i have to change srevice provider any other company and solve it quickly

the worst broadband in the world .all the vodafone users throw this away.

VODAFONE IS A WORST OPERATOR.I RECHARGED WITH 26 ON 18.04.2012.TILL NOW I DIDN'T GET V2V 10P/MIN.

Dear Sir,

I am a vodafone subcriber from Assam & my no. is [protected]. M facing a serious Network problem since one week onwards for that i'm not able to make call to any operator infact to the CC (Customer Care) also. So requesting you to slove the problem as soon as possible as vodafone is a good branded company.

Thanking You
Aditya Borgohain
Address: Moran Rupkonwar Path
Landmark: Near Chandita Press / St. Joseph's School, Moranhat
Dist: Dibrugarh
Pin: 785670
Alt No. [protected] / [protected].

Vodafone !! Your customer service sucks. I had an issue which was not resolved despite calling for 6 times out of which I got disconnected twice when i requested for supervisor after keeping me on hold fr 5 min each. Is it the kind of service you provide to someone who ported to Vodafone. Contact me if you dare to know my issue @ aslams.[protected]@gmail.com. I am sick of Vodafone.

today i am vey hurted from vodafone because vodafone company has deducted my 49 rs from my account and when i asked to customer care then he told me that you hav activated the service...jabki maine activate hi nhi kiya...maine kaha meri baat maan ne ko taiyar nhi hai.. pehle to tata or reliance hi khud service activate krke paise kamati thi or ab vodafone ne bhi ye kaam shuru kar diya hai mere ghr mei 3 no vodafone k hai magar ab maine deccision lya hai i teeno no vodafone k band kar dunga...my no is [protected] and name is Brijendra Chauhan

or to or paise deduct krne k baad mere no pe pata nhi kya kar diya mere phone se customer par call bhi nhi ja rhi

I agree “VODAFONE IS A WORST OPERATOR” daily I am getting message like recharge with Rs:-6 get 1.2p/2sec for 6 months just dail *121*666#.
When I tried I am getting response like “ Unable to process the request” or “ request under process” but no response after that.
If I called to customer care 111 there are telling like the “request under process it will activate after 2 hours ” but no response after that.
When tried to raise a complaint using 198, not connecting.
After that I call to 111, after pressing “9” its redirecting to main menu.

I am trying from last 4 days no response from Vodafone.

I[censored]r not able to provide the service why are u sending SMS to customer unnecessarily .
Provide another rating options like (0 for WORST or Very bad)

My No is [protected] Vinod

The internet speed is very slow I'll complained many time in 198 but They cant help me ill inform vodafone but they dont give any responce

Dear Sirs/Madam,
How the caller tune has been activated in my mobile [protected] ? I dislike this sort of business practice. The caller tune be deactivated immediately and I donot want to have it ever.Moreover I donot want any sort of business ad in my mobile no.[protected]
Tks.
Abhijit

vodafone company automatically activate caller tunes on consumer phones without any user request for activation. and cut the activation amount from user balance account. i[censored]ser ask company customer care operator about it. then it will refund the activation amount .otherwise no amount refund. This problem is not happened with me. My many friends faced this problem. This is really a forgery case.

Dear Team,

I received a call for activation of caller tune from 15.03.2010 at 03:15:28 PM, as soon as I heard that the same is a caller tune activation call I disconnected the call within 3 seconds.
In the evening when I wanted to call my brother urgently I found that my balance has gone in negative. When I spoke to the Customer Care they informed that the caller tune is activated on my number for which they have deducted Rs. 15 for downloading the song.
When I complained that the same is not done by me, they said the activation cant happen unless the customer has requested the song. I argued that how can a customer listen the song and then confirm it within 3 seconds, for which the officer said he will assist me and take a complaint if required to refund the amount. After 10 seconds he disconnected my call (which can be clearly understood as I can hear the sound of pressing of button). Officer name: Pratik
I called again and narrated the whole story again for they replied we dont how it is done but now the caller tune is activated. Hence you have have to keep it for one month and they will not refund the amount which has been charged.When I argued on the same the said they will not refund the amount at any cost even though you have not done it and he too disconnected. Officer Name: Shoaib
I called again and had a lot of discussion for which the officer said you have to visit the vodafone store with the number and request them to refund the amount. They can only decide whether to refund the amount or not.

I think Vodafone says "Happy to Help" but I think they should change it and say "Happy to Trouble".

I would require toy assistance on this case.

Thanks and Regards,
Sunny Saxena.

My Contact No is [protected].

Hi Sunny,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yzfoegr and we’d be happy to help.

Regards,
Vodafone Customer Care.

VODAFONE IS PATHETIC!! HORRIBLE SERVICE PROVIDERS! BLOODY MONEY SUCKERS!

I recently recharged my vodafone number n just 2 days after that my balance disappeared I don't know what just happened but when i tried to search on self help i.e on last 3 activities it says Rs.33.00 : DA: 1 Forfeit. Can you give me damn explanation for this !!??? What the hell have i done to say Forfeit?

I recharged my vodafone number ([protected]) with Rs.38/- (100 local minutes) on 31st september 2015 & when i called my friend today it says that only Rs.10/- is available & kindly recharge with more amount to continue the service. I don't know what happened but when i tried to search on self help i.e on last 3 charges it says Rs 72:00 : DA: 1 Forfeit. Can anyone give me explanation for this ??? What i did to say Forfeit?


Pandurang.[protected]@yahoo.com

I have a plan of 509 with data pack and unlimited calls and recently my balance got deducted around Rs. 15/- in past week for reasons unknown to me and in last 3 deduction I could find some miscellenous deduction of Rs.7/- as DA:6 Forfeit... Now what on earth is that thing and why has Vodafone deducted my balance without any purpose?

Vodafone — disregard of the DND service

I had activated the DND (do not disturb) service on 18/11/09 for my vodafone prepaid no. [protected]
i was not receiving calls after 45 days of activation. but recently from the past 15 days i have got promotional calls quite a many times the record of which i have in my mobile. i also have the sms which they had sent regarding the activation of the DND service. i am a doctor by profession and i dont have time to attend these useless calls. when posted a complaint at the vodafone care they say it will not happen again. but the same story repeats. please guide me what to do in such a situation. is there nobody who can screw these mobile operators, since thousands of complaints have been posted on the internet for these grievances. kindly take account of the complaint and please warn these mobile operators for these irregularities. hoping for the reply as soon as possible. thanking you.

Vodafone SIM — can you help why should not your name of style compony as voda fone in srnager circle

respected, sir .with due respect your good self, that i mohmad maqbool bhats/o gh. mohmad r/o munawar abad srinager kahmir. i have submitted my form at your respective dealer shopekeeper hawal the name of style as his sing borad as lal puri, last month and said dealer gave me the wrist watch and voda fone no as shown in side that pack as it[protected], can you please explain me why should not recived the siad sim still yet, i am a citizen of india and also inhibtantant of said mohala since brith and now i am goin in age of 87 years i am a rtd govt empoly; plz take nessry actoinand give us reilf. thanking/ sh, m, maqbool bhat

Vodafone SIM — caller name not displayed

Dear Sir,


Any one call to my mobile his number not displayed it display onle CALL

Regards

Hema Suresh K

NO- [protected]

I have the same problem too. Any solution?

Vodafone — wrong way of sales

The following incidence has taken place while by dealing with vodafone.

I was prepaid customer of vodafone and then I have received a call from their marketing department regarding pre-paid to post paid migration. my prepaid call charges were as follows.
1) 1 rs STD
2) 0.30 local sms charges
3) 0.30 local vodafone to vodafone call charges..

The marketing executive has informed me that my call charges will be as follows and plan will be 299 mm plan . (i.e corporate 299 plan)

1) 200 msgs free all over india after that local messages will be charged as 0.30 RS
2) 600 vodafone to vodafone free minutes and after that 0.30 RS call charges
3) STD charges will be 1 rs.

So i have pain 400 rs deposite and i have activated that 299 mm plan. and for this plan i got the confirmation from agent, the sales executive and from the person who has given confirmation of my address.

4 days later their customer care has called me for and they said there is no plan as such as 299 MM plan and they have inquired about who was that sales executive etc. and then i have received following mail from them I am attaching that mail also.

>>>>>>>>>>>>>>>>>>>>...⇄
Dear Mr.Arpit Patel,

Thank you for your email dated 12/04/2008 about tariff plan.

We regret to inform you that we will not be able to activate the tariff TALK CORPORATE 299 on your Vodafone account as the same is not applicable on your account.

We would like to inorm you that on going through the details it was noticed that the company your working for has no tie up with vodafone hence we will not be able to provide the corporate plans.

In case you need further assistance, please do call or email us. We'll do our best to assist you.

>>>>>>>>>>>>>>>>>>>>...⇄

After activation this plan assuming that i got the correct plan i was making calls and that has costed me a lot . moreover the process of communicating same is time consuming and stressfull for me. especially this i can take liberty of saying that this is cheating to me. they are trying to sell something which they dont have it. my pain is now i can not go back to the prepaid by having same number. The fact is that i have my mobile number and which is spread across the globe so i dont want to change. is there a way using which i can take any legal action.

In India there is any provision that i really can raise my voice and i can save many people . (This incidence is a real pain) because i have lots of things to do other then doing interaction with the customer care department.

money is not a matter this is matter of freedom, trust and commitments. when someone is not doing their job properly then why should i pay for that . why should i got throght all the pain.

take this as an exaple . you go to some shop you pay for car and instead of having new car some one gives you cycle and say this is what we have . we dont have facility of selling cars so we are giving you cycle.

same this has happened with me a prepaid customer who has managable bill and low call rates . marketing team came and said we will give you cheper rate and then after paying for it i got wrong plan and now i m paying a lot and can not go back to prepaid with same number.

Who is responsible for my trouble who will pay for the pain and mentale stress that i am going through.

If any one who is reading this has any suggestion then please write to me at arpit.[protected]@gmail.com.

I am ready to go by law in this case if this can really help other people or save other people. and i can give you some more details and if i can publish this case to media and i can raise my voice then it will be the great.

one more thing i want to add here, i am tring to get wots the local call rates of Vodafone but they havnt puted that information anywhere. tehy are just trying to make us fooool.

Vodafone — fraud plan

dear sir,
few months before i have got the vodafone connection. later on the bill amt has been increased.i complain the same to vodafone gallery borivali(w) n they gave me zero rental plan for 3 mts. but have not got the same.when again went for complain they say to contact customer care. no response from there also. i didnt pay the bill and got the notice from advocate.while solving the problem they were rude.pl take the strict action against them.
thanking you,
amit mirani [protected]

Vodafone — Fraud sales

Hi Team,

This is to inform you that the inconvenience I faced due to appalling services of Vodafone.

The first incident :- The sales team chased me to sell one more post paid connection. I explain them that I would not require as I am already using two connections.

The person Mr. Misra said that the connection will be automatically deactivated within 2 months and all plans will be transferred to the old phone number. Somehow I got convenience and agree for new connection.

The new connection (I do not remember the correct no for that) not got deactivated as suggested and recovery people keep on asking for the bill. I explained them the situation and inform that I will not be paying the rental as I have not used the connection. Also so many false promises were made while sales. Vodafone should agree that I do not have any wrong intentions because I never used that connection up to core. While the connection was active, I also used other two regular connections and made regular payments for them. In past I paid late payment fee so many times without calling in customer care to get that wave off. I am well aware that can be waved off.


Today Vodafone disconnected my phone for which I make regular payments, without any prior information. They stop incoming and outgoing of this number. On previous so many occasions I declare that my wife is using this phone number. She works in remote area hence this connection should not be disconnected at any cost. Today due to no means of communications with my wife, today my kids has to suffer a lot, they were almost missing.

I am sure no company would like to lose 8 years old customer who keep on making payments without any argument.

Changing phone number might be painful after such a long time but not impossible. I wish someone at higher rank within Vodafone should be aware that how people at front end playing with image of Vodafone.

I write an e-mail and look below what I got response.



_____________________________________________
From: System Administrator
Sent: Tuesday, November 02, 2010 6:25 PM
To: Plawat, Amit
Subject: Undeliverable: Complaint -

Your message did not reach some or all of the intended recipients.

Subject: Complaint - Sent: 11/2/2010 6:24 PM

The following recipient(s) cannot be reached:

Wcomm.[protected]@vodafone.com on 11/2/2010 6:24 PM
The message could not be delivered because the recipient's mailbox is full.
<int.vodafone.in #5.2.2 smtp;550 5.2.2 STOREDRV.Deliver: mailbox full. The following information should help identify the cause: "MapiExceptionShutoffQuotaExceeded:16.18969:C0000000, 17.27161:[protected]C[protected]F[protected], 255.23226:0F010480, 255.27962:FE000000, 255.17082:DD040000, 0.26937:08000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:00000000, 255.26426:FE000000, 4.7588:0F010480, 4.6564:0F010480, 4.4740:05000780, 4.5721:DD040000, 4.6489:DD040000, 4.2199:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:0F010480, 0.26849:0F010480, 255.21817:DD040000, 0.26297:DD040000, 4.16585:DD040000, 0.32441:DD040000, 4.1706:DD040000, 0.24761:71040000, 4.20665:DD040000, 0.25785:DD040000, 4.29881:DD040000".>


Seems like they do not want to receive any complaint