Vodafone India Complaints & Reviews

Sir,
I have been a regular user of the Vodafone no. [protected] since the last six years.
On the 7th of January, 2011 I got a call from a supposed tele-caller who informed me that my number had been shortlisted to receive an amount of Rs. 50, 000. On inquiring about the scheme, he convinced me that the company periodically selects certain numbers to which this cash prize is given. He also said that this money can be had only if I deposit Rs. 250 in the form of recharge coupons and also register the secret code and serial numbers of the same. Keeping in mind the repute of the company, I went ahead and bought the recharge coupons. After I had provided the details required to the telecaller, he assured me that I would receive intimation within an hour. However, within the next half an hour I got another call from the same caller, telling me that I would have to deposit another
Rs. 200 again because the company wants Rs 450 in total and this amount will be reimbursed when the Rs 50,000 is deposited in my bank account. I took the chance and was assured the same thing that the scheme is not fraud and that I would receive the intimation. No intimation came. On Saturday the 8th, I checked up the matter with the caller, who then informed me that the last Rs 200 I had deposited the previous evening, was not showing on the computer and so I would have to pay that amount again. I tried to reason out with him that as per the instructions, I had deposited Rs 450 and if that amount has not been entered on the computer it is their fault. He remained adamant stating that nothing could be done. Then, I offered to register the numbers again as I had the coupons with me but the response was negative.

Sir, I feel cheated because I did comply with the instructions and because of their technical and personnel fault, I have lost my money as well as my faith. Kindly look in to the matter and do what is necessary. I am providing all the details below.
Name of the Subscriber: Ms Shilpi Khan
Father's name :Shri RB Khan
Mobile no. [protected]
Telecaller's name & number: Mr. Arun ([protected])
Recharge Coupon details:(Serial nos.)
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Thanking you.

Yours faithfully,
Ms Shilpi Khan

Hello Sir

Meri Camplian Ye He ki Vodafone Vale Apani Maraji Se Apne Monthaly Target Pura Karne ke liye Kisi Bhi Nambar Apani Skim Chalu Kar Dete Hay.Aur Belines Kat Dete Hay.Mere Satha Teen Baar Aisha Hua Hay.Vodafone Me Castamr Care Ke Adikariyo Se Puchane Par Koi Respons Milata Nai Hay Ab Ap Hi Batiye Ham Kya Kare. Mere Camplian Ka Koi Solusan Jalda Hi Laya Jayega Aise Umead Hay muje. Mera Nama Rajeshkumar Khemchandbhai Vaniya At:Ranod Taluko:Sami Dist :Patan Mo:[protected]

on the 4th jan to the 7th jan,I could not access any internet service.kapt saying none. i live in a city.my son away,soon to be carer ,i cld not contact via vodafone mobile or internet.i am a disabled person without a car after recent accident,and could not grt food,medication .last 4 days computer slow ,froze for 3 days ;used last ph credit to get help for computer..freezing again.

Hi,

My wife has been using vodafone for a lot of years and is a privileged member. 4-5 people in our family use vodafone.

A few months back she added iphone plan to her account. Vodafone added some other internet account onto her account.

The service she had added was for Rs. 200 and 100MB usage. They are now billing her for both the plan and the usage, whereas the usage has never exceeded 100MB. Talking to their customer representative has been useless.

This is clear cheating and we all have decided to switch over.

Beware of Vodafone...they are not honest...

Thank you.
Regards,

Gunjan

I got my vodafone prepaid account recharged(number [protected]). My balance however got consumed in a single day even though i made only 3-4 calls which costed me a max of 15 Rs. When I enquired about this wid Vodafone cust care the executive told me that I am using internet on my mobile, which i never did. According to him as my handset is GPRS enabled, VL is automatically activated. He told me to deactivte the Vodafone Live by SMSing DCT VL to 111. However, this option is not working.

This is mere harassment of the end customer. How can the mobile service provider deduct amount for the service not availed. Even if VL is activated how can they deduct amt even when i didnt surf even a single site.
Also the Cust care executives of these companies donot themselves have complete info so how can they take care of their customers.... Also kindly help me in getting VL deactivated.

sir / mam
i have a vodafone chat id number[protected]
i need this chat id personal number.
thanks
plz reply me ( [protected]@gmail.com )

with regards
suresh kumar...

> Hi,
I am using Vodafone mobile no: [protected] from last three years. Last month
I have activated the VMC 2GB pack @125 per month rental. I have used this
service on my handset. But when I checked my bill I found that I have been
heavily charged for Vodafone Live! Service which I never activated. I do not
understand how I have been charged for this service when I have not used
this. when i contacted customer care they said the vodafone live service is activated from April 2010 onwards. In my mobile bill of Dec i saw that for first two days all the network traffic has been routed through vodafone mobile connect, but after that the network traffic has been routed through vodafone live. i did not alter any setting on my device. i do not know how they did this. when i contacted them, they are not giving me any explanation. please look in the matter.

Hi this is Ameit Verma from kalkaji south delhi (mob. no. is [protected]). On 02/01/2011,i recieved a call from fast track executive named devender on the behalf of Vodafone post-paid connections wing. He told me that he is offering me a post paid connection on my existing number with so many benefits along with it he offered me to talk free on a local vodafone number of my choice all the time if i go for the post paid connection what he was offering me..later he told me charges for this service which was Rs.250 one time payment and told me that this amount is refundable with in six months to me...i said him to send me his documents collection executive.....On 03/01/2011 around 1 pm his executive came and took the xerox of my driving license and Rs 250 from me and gave me the reciept (9754, SI no./c/10) of that amount along with a new number...that time i did not know that why he gave me that new number but on the next day i recieved another call from there side for telling me all the details for my number to be activated to post paid connection...he told me whatever the new number they have given me is eligible to be activated to post paid connection....i objected because i never wanted a new number even as per their executive devender saying that i m able to go for the post paid connection on my existing prepaid vodafone number.....so how can they offer me a new connection which i don want..then i told them that i dont want to go for the service and i want my money return..and also i told them if by any chance u prove to me that i am wrong on my side then in return, i will take your service but they didnt prove it...and stopped calling me...when i tried to contact them neither they pickup my call nor they called me back.....now i want my money back...kindly look into this matter and give me justice....

I Mohammed Riaz holding Vodafone mobile service bearing number [protected] have been charged for Vodafone Live service for around 220+Mb of downloads for the month of December 10'. I already have Unlimited BlackBerry service active on my connection and was told that when i browse internet from my Internet Browser (not Vodafone Live Browser) when i have EDGE connectivity it will be free and no extra internet usage will be changed. I have been using the service for the past 4 months and last month (December 10') was the only time where my bill had 2257.50 amount of Vodafone live service usage added extra which i am sure that i have not used. i have been talking to Vodafone service representatives to get this rectified but in vain. Request someone to address the issue and fix the problem.

Dear Sir,

Please do let me know the status of the complaint been registered aganist Vodafone on deduction of the balance from my account.


Please do let me know.

regards,

Ranjan.ranganath

Drop box request installation at our society was not responded
amarjit singh
[protected]

Hi I have applied for an address change to vodafone store at paud road, Pune on 27th Dec 2010 for my number [protected].'
They told me that it will be done in 7 days.
After 7 days I called up customer care and asked the progress about it.
They said not yet they have received a request for address change.
And asked me to check with vodafone store where I submitted the request.
Again I went there and asked it. The lady (Swapnali) went inside and came after 5 mins and said its under process and will be updated by 2morrow(4th Jan 2011).
I told her that it is very important as my bill will be generated on 5th. It has to be updated by 4th only so that I can get my new address on my new bill.She assured me that it will happen by 4th. But nothing has been happened so far.
What should I do now.. Why they are so irresponsible?
Why they are forcing customer to go to other service providers?
Now I may have to wait for 1 more month to get a bill on new address (If they update it)

I would like to draw your attention that vodafone company is activating caller tunes to my number [protected] without any request and everyday a callertune call comes to our phone when we can recognise that it is a callertune call we reject it or cut the call.Last day (4th jan 2011) i called 198 several times but it was busy and at last anyhow a customer care personnel receive it and he charged me that i had clicked a button that is why my callertune get activated.He blamed me that i got a callertune call at 8.21 p.m but its not true i.I received a callertune call at 5.21 p.m and I got a msg later on that my callertune gets activated for 90 days and deduct 30 rs from my account.
Now I have described the situation my problem is why vodafone company is doing this kind of thing with their customers.And I want to inform you that this is not the first time,it happened twice in the past .
So i hope you will solve my problem so that i should get 30 rs back in my account and it shouldn' continue deducting money from my account.It will be better if you can inform me what solution I am getting for the described problem.

sir/madam,

I am Kuldeep Singh Meena and my mobile no. is [protected]. I am using Vodafone prepaid services since 2007. I submitted all necessary documents that time and i also confirmed my details 2-3 months back when one of your operator called me. About 15 days back my outgoing service ended. Every time i make a call it says "this facility is not available on your telephone", now i dont understand why is this. And...

I attached herewith correspondence with vodafone which is self explanatory.



Mahendra Jasani

*
[protected]@hotmail.com
Mahendra Jasani
[protected]@hotmail.com
*

To corporate.[protected]@vodafone.com, vodafone mumbai, [protected]@vodafone.in
From: Mahendra Jasani ([protected]@hotmail.com)
Sent: 05 January 2011 08:33AM
To: corporate.[protected]@vodafone.com; vodafone mumbai (vodafonecare.[protected]@vodafone.com); [protected]@vodafone.in
This message is too wide to fit your screen. Show full message
Dear Sir:

After receipt of your email, I contact customer care for activate my caller tune and talked to Ms. Casmiya but she said me I will be charged if she activate my caller tune. So I request you to please activate my caller tune IMMEDIATELY as this is your mistake and take necessary action against your staff who send this type of message without knowledge and harrased customer. If this type of behaviour of your staff you definately loose your business in INDIA. Please reply me immediately or call me at my phone. Otherwise I will complaint in consumer court and necessary charges will be borne by you. Thanx

Jasani Mahendrakumar
[protected] / [protected] /[protected]



From: [protected]@hotmail.com
To: vodafonecare.[protected]@vodafone.com; [protected]@cera-india.com; [protected]@vodafone.in; corporate.[protected]@vodafone.com
Subject: RE: Vodafone mobile number [protected]
Date: Wed, 5 Jan 2011 07:38:03 +0530

Dear Sir:

Thanx for your reply. My caller tune is activated in August 2010. I have kept my phone in safe custody in September and release from safe custody from 17th December. In the month of January 10, I received the message from you that I will charge for caller tune from 4th January so I send message for can ct. so I hereby request you to please start my caller tune IMMEDIance period as you charge for 4 months for caller tune. Please reply me immediately and take necessary action against the staff who send me this type of message without knowledge and harrased customer.

Jasani Mahendrakumar

From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Tue, 4 Jan 2011 17:15:15 +0530
Subject: Vodafone mobile number [protected]








Dear Mr. Jasani,


Thank you for your email dated 03/01/11, regarding Caller Tune for Vodafone mobile number [protected].



We wish to inform you that as in safe custody all services are temporary deactivated, Caller Tune is not chargeable.



In case you need further assistance, please do call or email us. We’ll do our best to help you.



Wish you and your family a very happy new year.



Happy to help,


Sanobar Bilgarami
Vodafone Care
Contact numbers
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number: +[protected]
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in

Hi All,

I am a regular user of the Vodafone bot from last month I am facing terrible experience from Vodafone as there Call Center is useless and the employees are not properly trained on the Product apart from that recently I have visited a Vodafone Mini Store based in Govind Nagar, Kanpur, a agent known as Kirti simply denied that she can't help as that is the mini store I need to visit the Main Office when I said that I want to surrender my no. the answers that she gave were like I need to Summit an F.I.R. to surrender the no. apart form that she was useless and helpless. The problem that I have faced is that if you have activated the Data Pack (i.e. Net Pack) then also Vodafone Deducts the Money which can be said as Fraud or Cheat apart from that I recharged my no. [protected] on 03/01/2011 at 1.00PM I got the msg that my recharge has been done but as it was an Net Pack they were suppose to Send an Confirmation msg or an Activation msg within 3Hrs but its almost 28Hrs but I haven't received the msg. So Vodafone has became useless and its better to switch on to any other network now I am waiting for the 3G so I can switch to Airtel infect I will tell all my friends, family members not use Vodafone at all.

Regards,
Pawan Dua
([protected]@yahoo.com)

Dear Sir,

I was using vodafone mobile no.[protected] from last 8 years. I was abroad for 6 months (from June 2010 to 12 December 2010). When I was in Amsterdam on 13th of December my sister recharged my mobile number with Rs.1000/- and I used my phone in Amsterdam airport and after coming back to India my phone was working. Then suddenly on 17th December all the outgoing calls were stopped. I can receive the calls but I can not make any call. I called customer care and they told me that my problem will be sorted out within 24 hrs but after 24 hours I was not able to make any calls and even incomings were stopped. So I went to Vodafone store at Rajeev Chowk metro station and they told me that I have not submitted my verification papers that is why my phone has been blocked then on 22nd December I submitted all my papers, they told me that my problem will be solved within 48 hrs but after 48 hrs problem was not solved. Then again I went to vodafone store and they told me that my account has been activated but my sim card has spoiled that is why I am not able to use my phone and I have to buy new sim card. That time sim card was not available in their store so I went to Paharganj vodafone centre and the executive there told me that my phone has been blocked and it has been transferred in company's name because I have not recharged my account in the last 6 months and the money around Rs.550/- has been forfeited by the company. According to him sms has been sent to me on 8th December that if I will not recharge within 48 hrs they will block my phone. Since I was abroad I have not received any such sms.

I was surprised to know that if they sent me a message on 8th December and according to that my phone has been blocked on 10th of December then when my sister recharged with Rs.1000/- why they accepted it and how I was able to use the phone abroad and for 3-4 days after coming back. And without informing me anything they just forfeited my balance amount.

One more thing why customer care is not able to give me satisfied answer? I have talked with customer care, with Rajeev Chowk Metro Station store executives and with Paharganj Vodafone store executive and all gave me different reasons.

I was not expecting this from such a big company since I am Vodafone customer from 2002 and had never faced any problem before that.

I request you to look into this matter immediately so that I can use my Vodafone number since I have given this number to all my friends and relatives.

Thanking you

Sonia Rawat
Mobile no.[protected]
Landline No.[protected]
Email id [protected]@yahoo.co.in

Don't buy Vodafone connection -
I got a new vodafone sim 3 days ago. But I am still not able to use it. Because it says 'inactive sim' when it is inserted in the phone. When I called customer service. I spoke with 4 different agents. One of them said that a complaint will be taken. Another agent asked me to change some settings since everything was 'fine' and 'active' according to them. And the third one said that they generally don't activate till they receive the proof. Nobody really wants to help. It's just an eyewash. They are just repeating a list of solutions that is on their script. I still can't use it.
From Chennai.

I have purchased Nokia E5 on 1st January 2011. Vodafone has an offer 2GB / month data usage for 3 months. My Mobile number : [protected].

I have registered the service through the instructions that I have recived after sending the IMEI number to 111. I got the message that you have successfully activated your scheme but still i have to bear the charges even for the surfing. I speak to customer care also and he also said that your scheme is successfully activated but when I visited to Vodafone center their they told me that their is no scheme activated on your number. I didn't understand the two different reply's from the vodafone customer care executives/members.

So, I request to have some solutions in this matter.

thanks and regards,

Ranmal Patwari

Hello Madam/Sir,

This is related to My Vodafone prepaid card no.[protected]. I have a complaint regarding this particular Sim Card that they have charged me negative amount of (-1153/-) unnecessarily, saying that I have downloaded something from my cell but i dint take internet facility On my cell. i was called up to vodafone customer care and given request for this particular issue but they dint fulfill my request so I want that you take the action against this issue and reverse this amount and show me the balance of Rs. 16/-which was there in my cell earlier. I am troubling from this issue, I am not able to call anyone and also cant send any messages to anyone.

kindly do the needful at the earliest .

regards,
Deepavali Vankalu
[protected]