Vodafone India Complaints & Reviews

Hi,

Can you please help me out in getting my Incoming and Outgoing details of my Vodafone prepaid number for the month of Dec 2010. My prepaid Vodafone number is [protected]. Kindly drop a mail with details of call history to pavan.[protected]@gmail.com. I request you to please reply to this request.
If the above request is not possible, kindly let me know the procedure to get call details for a Vodafone prepaid number.

Regards,
Pavan

Hi..
I bought Gulf calling card no:[protected] of denomianation Rs.299/- last friday 24 dec 10, And i activated yesterday 27 dec 10.
But every time i call to B number by using the given procedure, It just tells the Acc balance and call gets disconnected..
I am trying to contact to Call centre ([protected]) since yesterday, once he listened to teh problem and then cut the call and since then everytime i call cust care executive makes one or the other excuses like your voice is not clear and disconnects the call..
This is so frustrating, if tehy cant provide the services why r they fooling the customers by offering them , takin gtheir money and not solving tehir problems..
Pls Help!!!

Hi,

I have paid my vidafone bill date[protected] amount 1025 to wrong number that number are also not available. Can you please confirm what's the process of transferring that amount to correct account.

Please find below payment information :

Pay Date :[protected]
Pay Amount : 1025
Pay Mobile No : [protected] (Not Available)
Correct Mobile No. : [protected]


Please update me.

Thanks
Munesh

Dear Sir/madam,

I have registered for Do Not Disturb facility on my Vodafone Postpaid number 4 months back and got the confirmation call from the agent saying the service has been activated and they will observe for 45 days.

But, still I am receiving so many unwanted messages and no response from the service provider also.

This is the kind of service provided by the big provider companies which is really ridiculous.

Please take necessary action and update.

Regards
Shaquib
[protected]

dear sir
please search to vodafone mobile [protected] trace with address

Subject - Fraud Or Flank call Received from Vodafone Customer Care-Number- [protected], around 4 Pm at 26 Dec 2010 Regarding the Rs 8325/-

My Name is Keshav Dutt Using Mobile number - [protected], Yesterday I received call from Vodafone Customer Care-Number- [protected], around 4 Pm at 26 Dec 2010, Executive ask for the verification all the detail can be verified after that said please visit your nearest dealer for you prize claim of Rs 20000/- he hold the call and I visited to My Nearest dealer at Ballabgarh (Haryana), I gave the call to Dealer he spoke with him and he told him that customer win the prize of Rs 20000/- please note down the id and dealer can note the id and Send message accordingly, after that dealer said who will pay for the same , I will spoke to Customer Care Executive- Said paid by the company- and He recharge about 8 Mobile number as details mentioned-

MOBILE NUMBER AMOUNT
[protected] 1110
[protected] 1110
[protected] 555
[protected] 1110
[protected] 1110
[protected] 1110
[protected] 1110
[protected] 1110


After that call was disconnected and Dealer asked for the payment form me, these all number are belong to unknown numbers, Please look into the matter and do the needful, I thought these all number are belong to some defaulter persons as all number will try to spoke but all are using abuse languages, please check and refund the money to dealer, I will also lunched an FIR against the same in local Police Station Ballabgarh (Haryana) , Also spoke to dealer please reversed the payment as you have the rights for the same but dealer cannot do the same said these number are belongs to other states. I will also spoke to RM- of the region for the same but his reply is also the same - RM Name- Mr. Bhupesh - Contact number-[protected].

Please check and provide the resolution for the same, We request you to please cancel all the recharges of all above number if full not the please cancel remaining amount in the above mobile number and refund the amount to dealer ID soon, Hope the above details is sufficient for the same if not then please call me will assist for the same, and also request please stop these kind of fraud service which can gave the bad company image. My Alternate contact number is [protected].

In the above case and Scenario please advise what can I do?

I have purchased Nokia E5 10 days back. Vodafone has an offer 2GB / month data usage for 3 months. Mobile number : [protected].

When I went to register for the service to Vodafone Store , 100 ft road- Indiranagar , they told bluntly offer has been withdrawn. I have shown then that offer still exist till 31st Dec to activate the plan. Then they has taken complain record # [protected]. They have closed the complain stating service has been activated. But still I am being charged for the same. I went to Vodafone Store , 100 ft road- Indiranagar thier response was pathetic even the manager,s response also the same.

I am really fade up after this. Hope this complain will be taken care.

Dear Sir/Madam,



I am a Vodafone customer for the last 4 years using the no. [protected]. The Vodafone No. mentioned above has been actively used ever since I bought the no. and it was valid till the month of May, 2017 along with a some balance in it. However since I moved to Hyderabad for work and my Vodafone SIM has become my secondary no. and I have been using it scarcely off-late.



Recently when I decided to use the same number, I found out that the no. has been deactivated and it is also allotted to somebody else. This transfer of the no. was done without my knowledge or my authorization in fact even without any prior notification to me. I expect the company to email me notifications such as these as I had mentioned my private email address in my personal details/communication section of the form I had to fill up along with the necessary identity proofs on the basis of which the SIM was sold to me and activated which is why I expect a company of the stature of Vodafone which has operations in 30 countries to follow some standard procedures of informing the client before handing over the mobile no. to another individual since you already had the information. Vodafone thereby cannot claim to not having necessary data to inform me.



In this information and communication driven era a person’s identity is his/her mobile no. and such a theft of my identity is unacceptable from a company which has operations in 30 countries including the United Kingdom.



I thereby request you to kindly look into the matter and reactivate the above mentioned mobile no. in my name which has been in my possession for over 4 years now.



Yours truly,

Himanshu Malhotra

Mobile No. [protected]

Today, I spent more than 3 hours to activate a caller tune "Sai ve sadi fariyad tere tai (Sartaj)" but their very poor customer service / software didn't let me do that. I made about 30 calls, sent about 30 SMS messages. The customer service guys are worth nothing. One guy put me on hold and never returned. Is there anyone at vodafone who can justify this? Shame on vodafone.

Hello,
I have applied for the cancellation of my Vodafone postpaid connection due to change in my location. I have Mumbai connection and I shifted to Pune, so its going to roaming for me.

I have applied on mail and I remind the vodafonecare.[protected]@vodafone.com regarding my application for cancellation. But still I do not receive any reply or message or call from Vodafone care. Also my outgoing facility has been stopped by Vodafone somehow. That is creating more problem for the communication. I tried to call vodafone customer care number (111), but the executives from that numbers were very rude and answering very bad for my queries.

Now I am not able to call on any further vodafone customer care (for mumbai - [protected]) from my mobile. I have applied for the cancellation of my number on 20-Dec-2010. So its become a big issue.

Please do needful on above and let me know the right way to get my query resolved.

Note: If required then I can present my emails to consumer forum.

Thanks & Regards,

Nirav Bhavsar

I am a vodafone postpaid user since last 4-5 years and my number is [protected]. recently i shifted my residence and informed vodafone about the same but despite request and submission of required documents, me address was not updated.

last month i received an sms regarding the submission of documents of proof and address. I submitted the required documents at Vodafone store at Civil Lines, Kanpur but after 15 days i again got a call regarding the same, i again deposited all the documents and filled the required form. Today (27.12.2010), i have again received a call from vodafone demanding fresh documents of address and id.....

Can vodafone tell me as to how many times i need to furnish these documents................???????????????????????????????????????????????????????...⇄

Hello,

I am using the vodafone prepaid SIM card [ no: [protected] ]since 2008 and recently 2 months before the vodafone services gets activated on my mobiles which gives the cricket/games/etc news which i don't want. Its not there to unsubscribe these services option anywhere even no related message from the center. I was tried the customer care by dialling 111 but there were no response I mean call was not gets connected so finally I decided to complained about this.

Could you please take a necessary actions for this issue?

Thanks,
Trupti.

sir,

I m Dilip D.Gaikwad, from Virar Dist Thane (maharashtra state) writing to you with great pains as i m harrased with vodafone they have not only harrased me but played the dirty game of emotional blackmailing.

Sir i was using vodafone no ([protected]) since 7yrs as a post paid client (biling) my bill was never below Rs 2500/ as i run my small business of gas fired water heaters , i have always paid the bill on time meanwhile.

i took few no (5)for my staff too but i was not happy with the services, later on i disconnected the nos, which was with some outstanding. later on even me myself due accident lost my mobile and because of accident I asked /requested vodafone to active my mobile no they informed me to go in vodafone gallery (jogeshvary mumbai) and pay the dues,

as per their instruction i paid Rs 2350/ as outstanding and also Rs 350/ as new connection charges,

within two days i received a sms regarding outstanding of my old disconnected nos they orded me to pay the amt witin two days or the services of the resent no ([protected]) would be disconnected i requested them that due to diwali festival i m not in the position to pay the entire bill but i m ready to pay Rs 3000/ as part payment.

but still they disconnected the services and after paying the bill (entire o/s ) my no was not active after that i had to sent them email and a email in which i wrote that i will take vodafone to the court of law and claim Rs 10 crore as mental harrasment and emotional blackmailing charges they actived my services.

but now i have decided to approach u people for the justice how could vodafone do this to me ?, being so old client and also after paying the bill this people activated the no when i fired them is this the service of vodafone?

right now i m using a new no [protected], and not the old no of vodafone due to which i m facing huge problems in my bussiness i m really out of my bussiness due to these peope.

i have taken a oath until and unless i dont get justice i wont start /switch on the vodafone no in worst cases i will commit sucide but i will fight against vodafone for the justice

Pls help me in this regards

Thanking you
dilip gaikwad
([protected])

Hi,

I requested to activate DND service on my VodaFone post paid connection [protected] 4 months back, i.e. first week of August 2010.

From that day DND service was not activated on my cellphone ( checked at http://ndncregistry.gov.in/ndncregistry/search.misc ). However, VodaFone says that my phone has DND service activated, which it totally false as it can be seen on official DND registry site.

I'm getting numerous marketing messages each day and even calls from VodaFone about some offer.

I have launched complaint twice, talked to managers thrice, wasted much of my time.

First Complaint : 24 Sep - Complaint Number - [protected]

Second Complaint : 1 Dec - Complaint Number - [protected]

Nothing has been done and so I'm launching complaint with TRAI for further actions.

Just to mention, a lady @ VodaFone Customer Care doesn't even know that 198 is used for complaints and refused to take my complaint. Her name is Jhanvi and her manager is Shaam !

Require a prompt action in this case ! Thanks !

DEAR SIR, AS I HAVE PURCHASED VODAFONE DOONGLE STICK FROM LOCAL DISTRIBUTOR FOR RS. 1700/-. THIS STICK WAS SO DEFECTIVE THAT I USED ONE DAY ONLY AND THEN AFTER THER IS NO NETWORK COVERAGE IN IT. AFTER GIVING SO MUCH COMPLAIN TO VODAFONE DISTRIBUTOR HERE IN BARODA THEY ARE NOT GOING THROUGH MY COMPLAIN. I HAD MAIL TO VODAFONE LEGAL AUTHORITY AS WELL AS NODEL OFFICER ALSO BUT THEY DIDNT GAVE ME ANY REPLY .. SO ITS MY REQUEST TO U THAT PLZ GO AFTER MY COMPLAIN AS EARLY AS POSSIBLE

THANKING YOU

VOHRA INFOTECH
(ABBAS VOHRA) [protected]
SHOP NO. 1 HUSENI HALL, WADI BADRI MOHALLA,
BARODA - 390017. GUJARAT
USB STICK IMEI NO. : [protected]
S/N. :[protected]

DISTRIBUTOR NAME : DESAI DISTRIBUTOR
INVOICE NO : 3357
DATE : 30/11/2010

Hi,

I would like to raise a complaint regarding the problem that I am facing in receiving the Hard Copies of the Monthly Bill from Vodafone Care.

Its been almost 4months since I have been facing this problem. I get a SMS from there end, that the bill has been generated from there end & will be sent to me within the next few days, and I just keep waiting for the same. After waiting for almost 15days, when I call up the Customer Care, they said that the Bill has been delivered to Ms. Meena at my residential address.(To be noted that I don't have anyone by this name in my family). Then the matter of concern is, that to whom & where has the bill been delivered, since it is a strong security breach in terms of access of my personal information to a stranger.

The interesting and the weird part of the story is that when I raise a complaint to send me the Duplicate Copy of the bill at the address,without making any changes in my address details, it gets delivered to me at my address. That means, there is something wrong from there end, otherwise, how is it possible, that the Bill gets delivered at the wrong place in the first attempt and the right place in the second(though the address in both the cases remains the same).

I have been availing there services for over 5years but if this is the type of services they are going to offer to its customers, I am really afraid of there future in this sector.I have neglecting this issue for a long time, hoping that it will be fine soon. But since it is high time now, I would like them to take some serious action from there side in this regard at the earliest.

Hoping to hear soon from you.


Warm Regards
Nikhil Kumar Jindal
+91-[protected]

I bought( paid Rs1600)a vodafone datacard on 7th. of dec,2010. The instruction booklet shows that the datacard will work in my apple macbook,I registered a complain to vodafone customer care and they paid a visit to sort out the problem.Ultimately they could not sort out the problem and the conclusion made was the version of my computer is not supporting the data card to run successfully. When I bought this data card i was aware that it will run in my macbook but in the instruction booklet no where it is written regarding this macbook version.If it would have written a specific version then i would not have opt for the purchase. I had given a complain letter to my nearest customer care also sent mail to vodafone customer care several times but no reply.

Dear Sir/Madam,

My Name is Jayant Prem (Mumbai) cell. No. [protected]. I'm using vodafone services when its Essar Cellphone(Now you'll have understand How Strong n old customer I am).
Recently Last Month I'd activated the Vodafone Mobile connect 899 Unlimited Usage Internet Plan services,

Okay let me give you all details in brief ;

Now this is very very irritating i guess its my bad luck or someone really harassing me nicely Now Last month i got lots n lots of sms that our following :
1.Dear Customer, the Credit Limit of your Vodafone Mobile Phone has been set at Rs.500.
2.Dear Customer, the Credit Limit of your Vodafone Mobile Phone has been set at Rs.900.
3.Enrol for Direct Debit mode of payment on your bank account, get Rs.25 discount on your Vodafone bill for next 6 months and additional credit limit of Rs.1000. To enrol, sms ACT SI to 111.
4.Enrol for Direct Debit mode of payment on your bank account, get Rs.25 discount on your Vodafone bill for next 6 months and additional credit limit of Rs.1000. To enrol, sms ACT SI to 111.
5.Hello! Vodafone Mobile Connect has been activated on your Vodafone mobile phone. Happy to help.
6.Dear Customer, the Credit Limit of your Vodafone Mobile Phone has been set at Rs.2900.
7.Enrol for Direct Debit mode of payment on your bank account, get Rs.25 discount on your Vodafone bill for next 6 months and additional credit limit of Rs.1000. To enrol, sms ACT SI to 111.
8.Yr services are barred as usage of Rs.5469 has crossed cr limit.To restore,pl make pmt.For nearest Store sms STORE to 111.
9.Hello! Outgoing services have been restricted on your Vodafone mobile phone. For any queries call us on 111 or [protected].
10.Hello, your current bill of Rs. -15.5/- is due by 25/12/10.Last Payment Rs. 220/-. Unbilled Amt(appx) Rs. 5887/- which does not include any discounts, rental charges and service tax.Discounts if any will be calculated on the bill date.Credit limit: Rs. 2900/-. To know your last bill summary, sms MBILL to 111.
To know your best offers, call 121 (toll-free)
....Why ???
I'm a Media Person,I Have links with all superior people in all news media networks as well as News-papers.
They asked me you can submit an article/story to us free of cost stating..."Bigger Companies with False Promises/Incomplete Information" why can't you take help when we can,So i told them No.

I've been using vodafone since when it was Essar Cellphone and there services are outstanding.
It is just a matter of not taking my situation seriously or maybe its not reached to the right person.

We media people are always live our lives with cameras and records,you never know when you can prove yourself, So I record every single conversation that i make to Vodafone for my records to proof.
I have GK199 plan with 899 Vodafone Connect Unlimited Usage Plan,So total comes to 1100 /- Rs.(Approx). Now i use my cell not for calls but more often on net to download/upload lots n lots of stuff because its only 899 per month WOW !!! its the same thing what other service providers are also offering Right ?
I mean why will i take all this and when i call to customer care they are not available and the IVR repeats the same recording "Press # to go back to main menu". Again n Again n Again n Again( i recorded each n everything what happens when you call FOR HELP).

Now from one week my no. is Barred and i lost a very important business worth 5 lakh because i can't call,Whose Responsible for it ???,

I trusted your services blindly from so long and this you give in return to your valued Customer,I might try all legal possibility to show a clear picture of such Big Company with so small unprofessional services.

Kindly Help or else I'll take all legal networks and media/news possibility to get justice.Hope you understand English language because if we speak to your representatives in English they reply back Hindi or Hung up my calls....very astonishing.!!!

After such a long relationship where all over the world my same no. is been distributed from the last 6-7yrs, is it right to change it ???? Do You know how much lose I'll face.

Hope you'll take a Super Quick Action after this. I'm very Patient,Innocent,Honorable Indian Citizen and i have all the rights to ask for help to you and if not helped ....
Then you know why am i writing so much .....Yes my patience is gone for a toss and I'm BIG TIME ANGRY.It'll be Shame on your company if this is not sort out when you know it can be.

I last Time humbly request you to please keep me out of these problems that I'm suffering. If no action will be taken then I'll change my service provider to a better one,And yes I'll also put blogs,banners,News-papers and media to know about your Nonprofessional Behavior.

Believe me I HAVE ALL PROOFS,RECORDINGS WHERE YOU STAND WRONG THAT'S WHY I"M SO CONFIDENT.

Please help me.

Jayant Prem.

I'm Available for especially your reply 24x7 at [protected].
Note. C.C has also sent to all legal,networks and media companies.

Sir,
I have two mobile connection of Vodafone no.is [protected] and [protected]. Which have the advance rental plan of Rs.699/- each for the both no.was disconneted From 5th.Sep'10.I request them so many time for the detail bill for [protected],which they are not provided to me till date .although they ask for the payment of Rs. 2122/- but i already paid the billing amount against my no [protected] this plan they called advance rental 298.
Service provider promice for feature of
1) CUG with both the numbers.
Thanking You,
Devjit Chatterjee

This is with regards to my Vodafone connection Mobile no. ( [protected] ). I am very much dissapointed with the servcies of vodafone, I have been using vodafone no. at Hyderabad for past 6 years and though I have a airtel connection provided by my company , I still prefered to go for one more connection of vodafone as I was happy with their earlier servcies. My problems started from day 1 when I went to vodafone store at HSR layout , I was actually planning for a prepaid connection as I was new to banglore and didnot have any address proof to go for a postpaid connection, but I was informed that there is no need for any address proof and i can go for a postpaid connection. After I took this connection verification department were contacting me for my address which i provided them with landmarks, voice records can be checked, everyday some or other person called me up for details and no one visited till date , its been 2 months, I have already made a payment as well. On November 29th i got a call from the verification department that they will send the person and i informed them that I will be leaving to hyderabad on 30th nov for my cousin's wedding and if anyone is coming on 29th i will meet them else there are other people who can give the information . When I was in hyderabad they disconnected my servcies without any information and then when i called up the call centre I was informed that it is because of bill amount of Rs.500, my earlier bills I have made payments of 5000 and more ([protected])., still i went to the store and paid the amount and they reactivated the connection and again after few hours they disconnected it and this time when i called up call centre the reason i was given was that verification didnot happen and from that date till today everyday I am facing problems with them, after I came bk I called up call centre and they informed me that i need to submit my docs and verification report was negative as i dont stay there , but the best part was they sent me the bill at the same address which i took it with me to the store at BTM layout along with other docs and he was laughing at his own company people, the so called verification department of vodafone.He have me a new sim and said the number will be activated in 30 mins which didnot happen till next evening as the sim he gave me was wrong and then i got one of the coordinators of vodafone, Hema's number ( [protected]) and i informed her the entire story and she was actually helpful but i had to visit again to the vodafone store at BTM layout to collect new sim , the store is 26kms from my place, I still went there and collected it just bcos mistakes do happen and the store incharge Anil ( [protected]) activated my number immediately,I would like to thank him, but again they disconnected it on a daily basis and everytime I called up Hema and she activated, but since yesterday 5pm my number has been disconnected again and still not activated, I called up Hema and msgd her but there was no response..I called up anil he has asked me to forward my number which i did but the number is still not activated. The reason i was given was that it is because of bill, I would like to understand that if it is because of bill then outgoing should be disconnected and not incoming,I found out with my friends at hyderabad vodafone office and they informed me that it is again suspended because of verification. I am really pissed off with vodafone , If this is the service they are giving to their existing customers then what would have been the scene with new customers. Can i see someone responsible stepping up and resolve this issue or do you want me to move to other service providers, regards Pavan ([protected]) Airtel number.