Vodafone India Complaints & Reviews

Hello,
I have applied for the cancellation of my Vodafone postpaid connection due to change in my location. I have Mumbai connection and I shifted to Pune, so its going to roaming for me.

I have applied on mail and I remind the vodafonecare.[protected]@vodafone.com regarding my application for cancellation. But still I do not receive any reply or message or call from Vodafone care. Also my outgoing facility has been stopped by Vodafone somehow. That is creating more problem for the communication. I tried to call vodafone customer care number (111), but the executives from that numbers were very rude and answering very bad for my queries.

Now I am not able to call on any further vodafone customer care (for mumbai - [protected]) from my mobile. I have applied for the cancellation of my number on 20-Dec-2010. So its become a big issue.

Please do needful on above and let me know the right way to get my query resolved.

Note: If required then I can present my emails to consumer forum.

Thanks & Regards,

Nirav Bhavsar

I am a vodafone postpaid user since last 4-5 years and my number is [protected]. recently i shifted my residence and informed vodafone about the same but despite request and submission of required documents, me address was not updated.

last month i received an sms regarding the submission of documents of proof and address. I submitted the required documents at Vodafone store at Civil Lines, Kanpur but after 15 days i again got a call regarding the same, i again deposited all the documents and filled the required form. Today (27.12.2010), i have again received a call from vodafone demanding fresh documents of address and id.....

Can vodafone tell me as to how many times i need to furnish these documents................???????????????????????????????????????????????????????...⇄

Hello,

I am using the vodafone prepaid SIM card [ no: [protected] ]since 2008 and recently 2 months before the vodafone services gets activated on my mobiles which gives the cricket/games/etc news which i don't want. Its not there to unsubscribe these services option anywhere even no related message from the center. I was tried the customer care by dialling 111 but there were no response I mean call was not gets connected so finally I decided to complained about this.

Could you please take a necessary actions for this issue?

Thanks,
Trupti.

sir,

I m Dilip D.Gaikwad, from Virar Dist Thane (maharashtra state) writing to you with great pains as i m harrased with vodafone they have not only harrased me but played the dirty game of emotional blackmailing.

Sir i was using vodafone no ([protected]) since 7yrs as a post paid client (biling) my bill was never below Rs 2500/ as i run my small business of gas fired water heaters , i have always paid the bill on time meanwhile.

i took few no (5)for my staff too but i was not happy with the services, later on i disconnected the nos, which was with some outstanding. later on even me myself due accident lost my mobile and because of accident I asked /requested vodafone to active my mobile no they informed me to go in vodafone gallery (jogeshvary mumbai) and pay the dues,

as per their instruction i paid Rs 2350/ as outstanding and also Rs 350/ as new connection charges,

within two days i received a sms regarding outstanding of my old disconnected nos they orded me to pay the amt witin two days or the services of the resent no ([protected]) would be disconnected i requested them that due to diwali festival i m not in the position to pay the entire bill but i m ready to pay Rs 3000/ as part payment.

but still they disconnected the services and after paying the bill (entire o/s ) my no was not active after that i had to sent them email and a email in which i wrote that i will take vodafone to the court of law and claim Rs 10 crore as mental harrasment and emotional blackmailing charges they actived my services.

but now i have decided to approach u people for the justice how could vodafone do this to me ?, being so old client and also after paying the bill this people activated the no when i fired them is this the service of vodafone?

right now i m using a new no [protected], and not the old no of vodafone due to which i m facing huge problems in my bussiness i m really out of my bussiness due to these peope.

i have taken a oath until and unless i dont get justice i wont start /switch on the vodafone no in worst cases i will commit sucide but i will fight against vodafone for the justice

Pls help me in this regards

Thanking you
dilip gaikwad
([protected])

Hi,

I requested to activate DND service on my VodaFone post paid connection [protected] 4 months back, i.e. first week of August 2010.

From that day DND service was not activated on my cellphone ( checked at http://ndncregistry.gov.in/ndncregistry/search.misc ). However, VodaFone says that my phone has DND service activated, which it totally false as it can be seen on official DND registry site.

I'm getting numerous marketing messages each day and even calls from VodaFone about some offer.

I have launched complaint twice, talked to managers thrice, wasted much of my time.

First Complaint : 24 Sep - Complaint Number - [protected]

Second Complaint : 1 Dec - Complaint Number - [protected]

Nothing has been done and so I'm launching complaint with TRAI for further actions.

Just to mention, a lady @ VodaFone Customer Care doesn't even know that 198 is used for complaints and refused to take my complaint. Her name is Jhanvi and her manager is Shaam !

Require a prompt action in this case ! Thanks !

DEAR SIR, AS I HAVE PURCHASED VODAFONE DOONGLE STICK FROM LOCAL DISTRIBUTOR FOR RS. 1700/-. THIS STICK WAS SO DEFECTIVE THAT I USED ONE DAY ONLY AND THEN AFTER THER IS NO NETWORK COVERAGE IN IT. AFTER GIVING SO MUCH COMPLAIN TO VODAFONE DISTRIBUTOR HERE IN BARODA THEY ARE NOT GOING THROUGH MY COMPLAIN. I HAD MAIL TO VODAFONE LEGAL AUTHORITY AS WELL AS NODEL OFFICER ALSO BUT THEY DIDNT GAVE ME ANY REPLY .. SO ITS MY REQUEST TO U THAT PLZ GO AFTER MY COMPLAIN AS EARLY AS POSSIBLE

THANKING YOU

VOHRA INFOTECH
(ABBAS VOHRA) [protected]
SHOP NO. 1 HUSENI HALL, WADI BADRI MOHALLA,
BARODA - 390017. GUJARAT
USB STICK IMEI NO. : [protected]
S/N. :[protected]

DISTRIBUTOR NAME : DESAI DISTRIBUTOR
INVOICE NO : 3357
DATE : 30/11/2010

Hi,

I would like to raise a complaint regarding the problem that I am facing in receiving the Hard Copies of the Monthly Bill from Vodafone Care.

Its been almost 4months since I have been facing this problem. I get a SMS from there end, that the bill has been generated from there end & will be sent to me within the next few days, and I just keep waiting for the same. After waiting for almost 15days, when I call up the Customer Care, they said that the Bill has been delivered to Ms. Meena at my residential address.(To be noted that I don't have anyone by this name in my family). Then the matter of concern is, that to whom & where has the bill been delivered, since it is a strong security breach in terms of access of my personal information to a stranger.

The interesting and the weird part of the story is that when I raise a complaint to send me the Duplicate Copy of the bill at the address,without making any changes in my address details, it gets delivered to me at my address. That means, there is something wrong from there end, otherwise, how is it possible, that the Bill gets delivered at the wrong place in the first attempt and the right place in the second(though the address in both the cases remains the same).

I have been availing there services for over 5years but if this is the type of services they are going to offer to its customers, I am really afraid of there future in this sector.I have neglecting this issue for a long time, hoping that it will be fine soon. But since it is high time now, I would like them to take some serious action from there side in this regard at the earliest.

Hoping to hear soon from you.


Warm Regards
Nikhil Kumar Jindal
+91-[protected]

I bought( paid Rs1600)a vodafone datacard on 7th. of dec,2010. The instruction booklet shows that the datacard will work in my apple macbook,I registered a complain to vodafone customer care and they paid a visit to sort out the problem.Ultimately they could not sort out the problem and the conclusion made was the version of my computer is not supporting the data card to run successfully. When I bought this data card i was aware that it will run in my macbook but in the instruction booklet no where it is written regarding this macbook version.If it would have written a specific version then i would not have opt for the purchase. I had given a complain letter to my nearest customer care also sent mail to vodafone customer care several times but no reply.

Dear Sir/Madam,

My Name is Jayant Prem (Mumbai) cell. No. [protected]. I'm using vodafone services when its Essar Cellphone(Now you'll have understand How Strong n old customer I am).
Recently Last Month I'd activated the Vodafone Mobile connect 899 Unlimited Usage Internet Plan services,

Okay let me give you all details in brief ;

Now this is very very irritating i guess its my bad luck or someone really harassing me nicely Now Last month i got lots n lots of sms that our following :
1.Dear Customer, the Credit Limit of your Vodafone Mobile Phone has been set at Rs.500.
2.Dear Customer, the Credit Limit of your Vodafone Mobile Phone has been set at Rs.900.
3.Enrol for Direct Debit mode of payment on your bank account, get Rs.25 discount on your Vodafone bill for next 6 months and additional credit limit of Rs.1000. To enrol, sms ACT SI to 111.
4.Enrol for Direct Debit mode of payment on your bank account, get Rs.25 discount on your Vodafone bill for next 6 months and additional credit limit of Rs.1000. To enrol, sms ACT SI to 111.
5.Hello! Vodafone Mobile Connect has been activated on your Vodafone mobile phone. Happy to help.
6.Dear Customer, the Credit Limit of your Vodafone Mobile Phone has been set at Rs.2900.
7.Enrol for Direct Debit mode of payment on your bank account, get Rs.25 discount on your Vodafone bill for next 6 months and additional credit limit of Rs.1000. To enrol, sms ACT SI to 111.
8.Yr services are barred as usage of Rs.5469 has crossed cr limit.To restore,pl make pmt.For nearest Store sms STORE to 111.
9.Hello! Outgoing services have been restricted on your Vodafone mobile phone. For any queries call us on 111 or [protected].
10.Hello, your current bill of Rs. -15.5/- is due by 25/12/10.Last Payment Rs. 220/-. Unbilled Amt(appx) Rs. 5887/- which does not include any discounts, rental charges and service tax.Discounts if any will be calculated on the bill date.Credit limit: Rs. 2900/-. To know your last bill summary, sms MBILL to 111.
To know your best offers, call 121 (toll-free)
....Why ???
I'm a Media Person,I Have links with all superior people in all news media networks as well as News-papers.
They asked me you can submit an article/story to us free of cost stating..."Bigger Companies with False Promises/Incomplete Information" why can't you take help when we can,So i told them No.

I've been using vodafone since when it was Essar Cellphone and there services are outstanding.
It is just a matter of not taking my situation seriously or maybe its not reached to the right person.

We media people are always live our lives with cameras and records,you never know when you can prove yourself, So I record every single conversation that i make to Vodafone for my records to proof.
I have GK199 plan with 899 Vodafone Connect Unlimited Usage Plan,So total comes to 1100 /- Rs.(Approx). Now i use my cell not for calls but more often on net to download/upload lots n lots of stuff because its only 899 per month WOW !!! its the same thing what other service providers are also offering Right ?
I mean why will i take all this and when i call to customer care they are not available and the IVR repeats the same recording "Press # to go back to main menu". Again n Again n Again n Again( i recorded each n everything what happens when you call FOR HELP).

Now from one week my no. is Barred and i lost a very important business worth 5 lakh because i can't call,Whose Responsible for it ???,

I trusted your services blindly from so long and this you give in return to your valued Customer,I might try all legal possibility to show a clear picture of such Big Company with so small unprofessional services.

Kindly Help or else I'll take all legal networks and media/news possibility to get justice.Hope you understand English language because if we speak to your representatives in English they reply back Hindi or Hung up my calls....very astonishing.!!!

After such a long relationship where all over the world my same no. is been distributed from the last 6-7yrs, is it right to change it ???? Do You know how much lose I'll face.

Hope you'll take a Super Quick Action after this. I'm very Patient,Innocent,Honorable Indian Citizen and i have all the rights to ask for help to you and if not helped ....
Then you know why am i writing so much .....Yes my patience is gone for a toss and I'm BIG TIME ANGRY.It'll be Shame on your company if this is not sort out when you know it can be.

I last Time humbly request you to please keep me out of these problems that I'm suffering. If no action will be taken then I'll change my service provider to a better one,And yes I'll also put blogs,banners,News-papers and media to know about your Nonprofessional Behavior.

Believe me I HAVE ALL PROOFS,RECORDINGS WHERE YOU STAND WRONG THAT'S WHY I"M SO CONFIDENT.

Please help me.

Jayant Prem.

I'm Available for especially your reply 24x7 at [protected].
Note. C.C has also sent to all legal,networks and media companies.

Sir,
I have two mobile connection of Vodafone no.is [protected] and [protected]. Which have the advance rental plan of Rs.699/- each for the both no.was disconneted From 5th.Sep'10.I request them so many time for the detail bill for [protected],which they are not provided to me till date .although they ask for the payment of Rs. 2122/- but i already paid the billing amount against my no [protected] this plan they called advance rental 298.
Service provider promice for feature of
1) CUG with both the numbers.
Thanking You,
Devjit Chatterjee

This is with regards to my Vodafone connection Mobile no. ( [protected] ). I am very much dissapointed with the servcies of vodafone, I have been using vodafone no. at Hyderabad for past 6 years and though I have a airtel connection provided by my company , I still prefered to go for one more connection of vodafone as I was happy with their earlier servcies. My problems started from day 1 when I went to vodafone store at HSR layout , I was actually planning for a prepaid connection as I was new to banglore and didnot have any address proof to go for a postpaid connection, but I was informed that there is no need for any address proof and i can go for a postpaid connection. After I took this connection verification department were contacting me for my address which i provided them with landmarks, voice records can be checked, everyday some or other person called me up for details and no one visited till date , its been 2 months, I have already made a payment as well. On November 29th i got a call from the verification department that they will send the person and i informed them that I will be leaving to hyderabad on 30th nov for my cousin's wedding and if anyone is coming on 29th i will meet them else there are other people who can give the information . When I was in hyderabad they disconnected my servcies without any information and then when i called up the call centre I was informed that it is because of bill amount of Rs.500, my earlier bills I have made payments of 5000 and more ([protected])., still i went to the store and paid the amount and they reactivated the connection and again after few hours they disconnected it and this time when i called up call centre the reason i was given was that verification didnot happen and from that date till today everyday I am facing problems with them, after I came bk I called up call centre and they informed me that i need to submit my docs and verification report was negative as i dont stay there , but the best part was they sent me the bill at the same address which i took it with me to the store at BTM layout along with other docs and he was laughing at his own company people, the so called verification department of vodafone.He have me a new sim and said the number will be activated in 30 mins which didnot happen till next evening as the sim he gave me was wrong and then i got one of the coordinators of vodafone, Hema's number ( [protected]) and i informed her the entire story and she was actually helpful but i had to visit again to the vodafone store at BTM layout to collect new sim , the store is 26kms from my place, I still went there and collected it just bcos mistakes do happen and the store incharge Anil ( [protected]) activated my number immediately,I would like to thank him, but again they disconnected it on a daily basis and everytime I called up Hema and she activated, but since yesterday 5pm my number has been disconnected again and still not activated, I called up Hema and msgd her but there was no response..I called up anil he has asked me to forward my number which i did but the number is still not activated. The reason i was given was that it is because of bill, I would like to understand that if it is because of bill then outgoing should be disconnected and not incoming,I found out with my friends at hyderabad vodafone office and they informed me that it is again suspended because of verification. I am really pissed off with vodafone , If this is the service they are giving to their existing customers then what would have been the scene with new customers. Can i see someone responsible stepping up and resolve this issue or do you want me to move to other service providers, regards Pavan ([protected]) Airtel number.

Dear Sir,

I enquired the Vodafone Customer Care Regarding the Conversion of my Pre Paid no. to Post Paid & also confirmed them regarding my address & contact details to pick up the documents.. But when the Field Executive Rang me up, I was not present at home & asked him to make a visit the next day, as i was unable to provide him the documents at that time, but the executive reached my home & started forcing my family for the same. He has taken Rs 50/. as the booking amount & has left the new SIM Card at my place.

Now Due to this behavior of the Executive, I have decided not to get my no. Converted to post paid & now if any bill regarding the same arrives to me I will not be paying that.. As i do not want the post paid connection..

i request U to please note the above matter.. & do not active the post paid service for my existing no. & please Inform me for the same.

Regards
Nirbhay Srivastav
[protected]
[protected]@gmail.com

My Number is[protected]
Address: Shailendra Bassi
4021, Sector 49,
Sainik Colony
Faridabad, 121001
Haryana

Vodafone customer care has set a auto reminder in my phone to submit the documents which has asked them to collect.

I have already submitted the document on October 19, 2010. They have already confirmed that they have received the documents.
Again they have set a auto reminder call - when i have to make a call - i have to listen to that stupid message then call get connected to somebody. I don't know why i am receiving this message again and again.

I would be grateful if you could do something on this. otherwise i have to take submit an application at consumer court.

Best Regards,

Suruchi

Hi

I wanted to migrate my prepaid vodafone connection to corporate postpaid for which i had given my documents on 09-Dec to one of their executive along with my company id and salary slip.

I did not get any revert aftre 5days when i did a call back to the customer care they said your verification has failed as your office had informed you do not work there.

Now after 2 weeks when i have send them a mail complaining about this i have got no response.

Now i want to cancel all my request and want my documents back but have no conserned emmail id or person to help.

Can you please get all my documents back along with the photograph.

Thank you

We had purchased prepaid mobile connection and submitted all our documents to Paspa Distributors, Mandevila Garden on[protected] through its agent.

Services started very soon and was very good.

On[protected], the connection got out of service due to non-submission of documents. On query, it was found that the agent forgot to logon my documents.

For last 48 hours, I am suffering due to this. The agent not loging my documents.

Sir,
With due respect I would like to state that I m a regular old customer of Vodafone from last two years .my name is satyendra singh.I m a student from rewa m.p. I was using Vodafone no ([protected]) in rewa m.p. further I came to delhi I took new connection of Vodafone whose no. is ([protected]) in delhi . day before today I recharged my no .([protected]) by internet voucher of rs.95/- at 1.00pm and after it by voucher of 30/- as a balance .after it when I tried to connect the internet I was unable to connect.after which I send a sms for Vodafone settings” ACT VC” in 144 and wrong service message came that u have got Vodafone chat service .my balance get deducted and happened in negative .further I recharged the no. with voucher of 30/- and internet was still not working .i send message CAN CT to 144 for cancel the chat service and further I called to 111 and the customer care person told me to send VMC to 56789 after which again 3/- get deducted for settings.and no settings were sent by Vodafone to my mobile as told by him.later after sometime when I tried to connect internet it worked for 10 minutes and again my balance get deducted and happened rs-7/- .when I again contacted to customer care they told me we have no information .please call after 4 hrs.after that I recharged my no. with rs 30/- and after calling to my frnd my balance remain 0.50/-.again internet was not working. when I called 198 in morning today she told me that it will work after 4 hrs.when I used internet after 2 min it get disconnected and my balance get deducted to negative.when I contacted again 2 times they are not giving correct informations and making customers silly .i am highly unsatisfied by these .
And now I am highly unsatisfied due to such things and I have lost trust over the Vodafone. Unusually my balance get deducted by company without any reasons with no service within a day.
So I am going to close my number on Monday (27th dec)and I will not suggest to in future to anyone.hope u will understand my problems.

Yours faithfully
Satyendra singh
[protected]
Ber sarai ,delhi

This is kalmeshwar javali i am using hutch moblie sim service from the last four years now the call charges are applying more were my initial charges are as follows v-v network-30paisa,v-other network-50paisa and 1rupee for land line.......But when i called v-v network it applied charges of Rs1.91/- for 3 minutes 9 seconds and actual charge is Rs.1.20paisa.
Also when i asked the same to customer care representative he told 1paise per second and disconnected
the call................My contact Number is [protected].

Dear Sir,

we will pay advance bill but vodaphne barred my outgoing calls.
My mob no.[protected]

-------- Original Message --------
Subject: Re: Resolve Problem on new Pre-paid Connection.
Date: Mon, 20 Dec 2010 13:14:19 +0530
From: sandip bheda <sandip.[protected]@standardcharteredcapitalmarkets.com>
Reply-To: sandip.[protected]@standardcharteredcapitalmarkets.com
Organization: standardcharteredcapitalmarkets
To: vodafonecare.[protected]@vodafone.com
References: <4D0EF59F.[protected]@standardcharteredcapitalmarkets.com> <4D0EFC57.[protected]@standardcharteredcapitalmarkets.com>


Reminder - II

sandip bheda wrote:
> Reminder - I
>
> sandip bheda wrote:
>> Dear Sir / Madam,
>>
>> I have bought one new pre-paid card No. [protected] from Asha general Store situated at Bail Bazar , Kurla (W) on 5th Dec. 2010. To activate the same New connection filled a Prepaid customer Information form no.[protected] & given my PAN Card & Ration card copies as a Photo Identity & address proof on the same day.
>>
>> This duly filled & signed new application form the Shop Keeper Mr. Bharat Sangoi given to the Voda Phone Officer of the Distributor Named Hirenbhai of Padmavati Entp. After 2 days, I have received a Call from the Shop keeper that Since Ration Card is not acceptable your form is rejected & now you have to fill another form. At that time, I request Mr. Bharat Sangoi that Pls. return my old form with proof documents which is with the voda phone company for activation but further due to negligence of Distributor or the Sales Person of Voda Phone , nothing is happened & again I have filled New Application no.[protected] & also given my Voter ID as a Photo ID & address proof but unfortunately again this application is also rejected , don't know the exact reason this time.
>>
>> I don't know , What the hell is happening......???........ in a well known Company like Voda Phone.
>>
>> I request you to activate my new no. [protected] on an urgent basis on basis of both the above mentioned 2 Applications with proof documents PAN/VOTER ID & Ration card. You can also call on my old no. [protected].
>>
>> If this problem is not resolved, I will take necessary further action on the same issue legally...
>>
>> Note that, I am working with Standard Chartered Bank in the KYC Compliance Dept. itself from more than 10 yrs. & better know about all the KYC Compliance of RBI as well as SEBI more than you.I want's to ask you , If the 1st form is rejected.........
>>
>> * Why I not got a call from an staff of Voda Phone ??
>> * Why the given application not forwarded to me along with proofs ??.........As per KYC Compliance any KYC Application not processed in any company should be returned to client immediatly under any circumstances.......than Why you have kept my both rejected application at your end till the date...???
>>
>> Pls. give the contact no. of your Compliance or Back office head, I wants to talk with him...........
>>
>> Othe Necessary Information I am giving here....for yr. referance :
>>
>> * My New No : [protected]
>> * Name : Sandip R. Bheda
>> * Buy from Shop : Asha general Stores , Mr. Bharat : His Demo No. [protected].
>> * His Distributor : Padmavati Agency , Mr. Hiren : Demo No.[protected]
>>
>> Pls. do the needful on an urgent basis...........
>>
>> Thanks & Regards,
>>
>> Sandip R. Bheda
>> Cell No. [protected].
>>

Survice provider (Vodafone) called In my mobile set (My Mob. No:-[protected]) on date 14.12.2010 at 12:19 pm from Mob.no : [protected] and asked for " BONUS 26 " offer.
He said to press 5 for activation of the same offer,but I do not press any no in my hand set,only heared.Then he repeated the same,but I do not press any no in my hand set,only heared. (I am 100 % sure ).Then call end automatically and message come in my hand set "your offer has been activated.After some time 26 Rs. dedcted in my account & offer activated ( Why ,Without my conformation? I again repeated).
Then I complained to 198 (vodafone compl.no) at 13:18 pm on same day.My survice registration no is : [protected] . But Till date no any satisfactory replay.
Pl. do needfull from your end.