Vodafone India Complaints & Reviews

I bought( paid Rs1600)a vodafone datacard on 7th. of dec,2010. The instruction booklet shows that the datacard will work in my apple macbook,I registered a complain to vodafone customer care and they paid a visit to sort out the problem.Ultimately they could not sort out the problem and the conclusion made was the version of my computer is not supporting the data card to run successfully. When I bought this data card i was aware that it will run in my macbook but in the instruction booklet no where it is written regarding this macbook version.If it would have written a specific version then i would not have opt for the purchase. I had given a complain letter to my nearest customer care also sent mail to vodafone customer care several times but no reply.

Dear Sir/Madam,

My Name is Jayant Prem (Mumbai) cell. No. [protected]. I'm using vodafone services when its Essar Cellphone(Now you'll have understand How Strong n old customer I am).
Recently Last Month I'd activated the Vodafone Mobile connect 899 Unlimited Usage Internet Plan services,

Okay let me give you all details in brief ;

Now this is very very irritating i guess its my bad luck or someone really harassing me nicely Now Last month i got lots n lots of sms that our following :
1.Dear Customer, the Credit Limit of your Vodafone Mobile Phone has been set at Rs.500.
2.Dear Customer, the Credit Limit of your Vodafone Mobile Phone has been set at Rs.900.
3.Enrol for Direct Debit mode of payment on your bank account, get Rs.25 discount on your Vodafone bill for next 6 months and additional credit limit of Rs.1000. To enrol, sms ACT SI to 111.
4.Enrol for Direct Debit mode of payment on your bank account, get Rs.25 discount on your Vodafone bill for next 6 months and additional credit limit of Rs.1000. To enrol, sms ACT SI to 111.
5.Hello! Vodafone Mobile Connect has been activated on your Vodafone mobile phone. Happy to help.
6.Dear Customer, the Credit Limit of your Vodafone Mobile Phone has been set at Rs.2900.
7.Enrol for Direct Debit mode of payment on your bank account, get Rs.25 discount on your Vodafone bill for next 6 months and additional credit limit of Rs.1000. To enrol, sms ACT SI to 111.
8.Yr services are barred as usage of Rs.5469 has crossed cr limit.To restore,pl make pmt.For nearest Store sms STORE to 111.
9.Hello! Outgoing services have been restricted on your Vodafone mobile phone. For any queries call us on 111 or [protected].
10.Hello, your current bill of Rs. -15.5/- is due by 25/12/10.Last Payment Rs. 220/-. Unbilled Amt(appx) Rs. 5887/- which does not include any discounts, rental charges and service tax.Discounts if any will be calculated on the bill date.Credit limit: Rs. 2900/-. To know your last bill summary, sms MBILL to 111.
To know your best offers, call 121 (toll-free)
....Why ???
I'm a Media Person,I Have links with all superior people in all news media networks as well as News-papers.
They asked me you can submit an article/story to us free of cost stating..."Bigger Companies with False Promises/Incomplete Information" why can't you take help when we can,So i told them No.

I've been using vodafone since when it was Essar Cellphone and there services are outstanding.
It is just a matter of not taking my situation seriously or maybe its not reached to the right person.

We media people are always live our lives with cameras and records,you never know when you can prove yourself, So I record every single conversation that i make to Vodafone for my records to proof.
I have GK199 plan with 899 Vodafone Connect Unlimited Usage Plan,So total comes to 1100 /- Rs.(Approx). Now i use my cell not for calls but more often on net to download/upload lots n lots of stuff because its only 899 per month WOW !!! its the same thing what other service providers are also offering Right ?
I mean why will i take all this and when i call to customer care they are not available and the IVR repeats the same recording "Press # to go back to main menu". Again n Again n Again n Again( i recorded each n everything what happens when you call FOR HELP).

Now from one week my no. is Barred and i lost a very important business worth 5 lakh because i can't call,Whose Responsible for it ???,

I trusted your services blindly from so long and this you give in return to your valued Customer,I might try all legal possibility to show a clear picture of such Big Company with so small unprofessional services.

Kindly Help or else I'll take all legal networks and media/news possibility to get justice.Hope you understand English language because if we speak to your representatives in English they reply back Hindi or Hung up my calls....very astonishing.!!!

After such a long relationship where all over the world my same no. is been distributed from the last 6-7yrs, is it right to change it ???? Do You know how much lose I'll face.

Hope you'll take a Super Quick Action after this. I'm very Patient,Innocent,Honorable Indian Citizen and i have all the rights to ask for help to you and if not helped ....
Then you know why am i writing so much .....Yes my patience is gone for a toss and I'm BIG TIME ANGRY.It'll be Shame on your company if this is not sort out when you know it can be.

I last Time humbly request you to please keep me out of these problems that I'm suffering. If no action will be taken then I'll change my service provider to a better one,And yes I'll also put blogs,banners,News-papers and media to know about your Nonprofessional Behavior.

Believe me I HAVE ALL PROOFS,RECORDINGS WHERE YOU STAND WRONG THAT'S WHY I"M SO CONFIDENT.

Please help me.

Jayant Prem.

I'm Available for especially your reply 24x7 at [protected].
Note. C.C has also sent to all legal,networks and media companies.

Sir,
I have two mobile connection of Vodafone no.is [protected] and [protected]. Which have the advance rental plan of Rs.699/- each for the both no.was disconneted From 5th.Sep'10.I request them so many time for the detail bill for [protected],which they are not provided to me till date .although they ask for the payment of Rs. 2122/- but i already paid the billing amount against my no [protected] this plan they called advance rental 298.
Service provider promice for feature of
1) CUG with both the numbers.
Thanking You,
Devjit Chatterjee

This is with regards to my Vodafone connection Mobile no. ( [protected] ). I am very much dissapointed with the servcies of vodafone, I have been using vodafone no. at Hyderabad for past 6 years and though I have a airtel connection provided by my company , I still prefered to go for one more connection of vodafone as I was happy with their earlier servcies. My problems started from day 1 when I went to vodafone store at HSR layout , I was actually planning for a prepaid connection as I was new to banglore and didnot have any address proof to go for a postpaid connection, but I was informed that there is no need for any address proof and i can go for a postpaid connection. After I took this connection verification department were contacting me for my address which i provided them with landmarks, voice records can be checked, everyday some or other person called me up for details and no one visited till date , its been 2 months, I have already made a payment as well. On November 29th i got a call from the verification department that they will send the person and i informed them that I will be leaving to hyderabad on 30th nov for my cousin's wedding and if anyone is coming on 29th i will meet them else there are other people who can give the information . When I was in hyderabad they disconnected my servcies without any information and then when i called up the call centre I was informed that it is because of bill amount of Rs.500, my earlier bills I have made payments of 5000 and more ([protected])., still i went to the store and paid the amount and they reactivated the connection and again after few hours they disconnected it and this time when i called up call centre the reason i was given was that verification didnot happen and from that date till today everyday I am facing problems with them, after I came bk I called up call centre and they informed me that i need to submit my docs and verification report was negative as i dont stay there , but the best part was they sent me the bill at the same address which i took it with me to the store at BTM layout along with other docs and he was laughing at his own company people, the so called verification department of vodafone.He have me a new sim and said the number will be activated in 30 mins which didnot happen till next evening as the sim he gave me was wrong and then i got one of the coordinators of vodafone, Hema's number ( [protected]) and i informed her the entire story and she was actually helpful but i had to visit again to the vodafone store at BTM layout to collect new sim , the store is 26kms from my place, I still went there and collected it just bcos mistakes do happen and the store incharge Anil ( [protected]) activated my number immediately,I would like to thank him, but again they disconnected it on a daily basis and everytime I called up Hema and she activated, but since yesterday 5pm my number has been disconnected again and still not activated, I called up Hema and msgd her but there was no response..I called up anil he has asked me to forward my number which i did but the number is still not activated. The reason i was given was that it is because of bill, I would like to understand that if it is because of bill then outgoing should be disconnected and not incoming,I found out with my friends at hyderabad vodafone office and they informed me that it is again suspended because of verification. I am really pissed off with vodafone , If this is the service they are giving to their existing customers then what would have been the scene with new customers. Can i see someone responsible stepping up and resolve this issue or do you want me to move to other service providers, regards Pavan ([protected]) Airtel number.

Dear Sir,

I enquired the Vodafone Customer Care Regarding the Conversion of my Pre Paid no. to Post Paid & also confirmed them regarding my address & contact details to pick up the documents.. But when the Field Executive Rang me up, I was not present at home & asked him to make a visit the next day, as i was unable to provide him the documents at that time, but the executive reached my home & started forcing my family for the same. He has taken Rs 50/. as the booking amount & has left the new SIM Card at my place.

Now Due to this behavior of the Executive, I have decided not to get my no. Converted to post paid & now if any bill regarding the same arrives to me I will not be paying that.. As i do not want the post paid connection..

i request U to please note the above matter.. & do not active the post paid service for my existing no. & please Inform me for the same.

Regards
Nirbhay Srivastav
[protected]
[protected]@gmail.com

My Number is[protected]
Address: Shailendra Bassi
4021, Sector 49,
Sainik Colony
Faridabad, 121001
Haryana

Vodafone customer care has set a auto reminder in my phone to submit the documents which has asked them to collect.

I have already submitted the document on October 19, 2010. They have already confirmed that they have received the documents.
Again they have set a auto reminder call - when i have to make a call - i have to listen to that stupid message then call get connected to somebody. I don't know why i am receiving this message again and again.

I would be grateful if you could do something on this. otherwise i have to take submit an application at consumer court.

Best Regards,

Suruchi

Hi

I wanted to migrate my prepaid vodafone connection to corporate postpaid for which i had given my documents on 09-Dec to one of their executive along with my company id and salary slip.

I did not get any revert aftre 5days when i did a call back to the customer care they said your verification has failed as your office had informed you do not work there.

Now after 2 weeks when i have send them a mail complaining about this i have got no response.

Now i want to cancel all my request and want my documents back but have no conserned emmail id or person to help.

Can you please get all my documents back along with the photograph.

Thank you

We had purchased prepaid mobile connection and submitted all our documents to Paspa Distributors, Mandevila Garden on[protected] through its agent.

Services started very soon and was very good.

On[protected], the connection got out of service due to non-submission of documents. On query, it was found that the agent forgot to logon my documents.

For last 48 hours, I am suffering due to this. The agent not loging my documents.

Sir,
With due respect I would like to state that I m a regular old customer of Vodafone from last two years .my name is satyendra singh.I m a student from rewa m.p. I was using Vodafone no ([protected]) in rewa m.p. further I came to delhi I took new connection of Vodafone whose no. is ([protected]) in delhi . day before today I recharged my no .([protected]) by internet voucher of rs.95/- at 1.00pm and after it by voucher of 30/- as a balance .after it when I tried to connect the internet I was unable to connect.after which I send a sms for Vodafone settings” ACT VC” in 144 and wrong service message came that u have got Vodafone chat service .my balance get deducted and happened in negative .further I recharged the no. with voucher of 30/- and internet was still not working .i send message CAN CT to 144 for cancel the chat service and further I called to 111 and the customer care person told me to send VMC to 56789 after which again 3/- get deducted for settings.and no settings were sent by Vodafone to my mobile as told by him.later after sometime when I tried to connect internet it worked for 10 minutes and again my balance get deducted and happened rs-7/- .when I again contacted to customer care they told me we have no information .please call after 4 hrs.after that I recharged my no. with rs 30/- and after calling to my frnd my balance remain 0.50/-.again internet was not working. when I called 198 in morning today she told me that it will work after 4 hrs.when I used internet after 2 min it get disconnected and my balance get deducted to negative.when I contacted again 2 times they are not giving correct informations and making customers silly .i am highly unsatisfied by these .
And now I am highly unsatisfied due to such things and I have lost trust over the Vodafone. Unusually my balance get deducted by company without any reasons with no service within a day.
So I am going to close my number on Monday (27th dec)and I will not suggest to in future to anyone.hope u will understand my problems.

Yours faithfully
Satyendra singh
[protected]
Ber sarai ,delhi

This is kalmeshwar javali i am using hutch moblie sim service from the last four years now the call charges are applying more were my initial charges are as follows v-v network-30paisa,v-other network-50paisa and 1rupee for land line.......But when i called v-v network it applied charges of Rs1.91/- for 3 minutes 9 seconds and actual charge is Rs.1.20paisa.
Also when i asked the same to customer care representative he told 1paise per second and disconnected
the call................My contact Number is [protected].

Dear Sir,

we will pay advance bill but vodaphne barred my outgoing calls.
My mob no.[protected]

-------- Original Message --------
Subject: Re: Resolve Problem on new Pre-paid Connection.
Date: Mon, 20 Dec 2010 13:14:19 +0530
From: sandip bheda <sandip.[protected]@standardcharteredcapitalmarkets.com>
Reply-To: sandip.[protected]@standardcharteredcapitalmarkets.com
Organization: standardcharteredcapitalmarkets
To: vodafonecare.[protected]@vodafone.com
References: <4D0EF59F.[protected]@standardcharteredcapitalmarkets.com> <4D0EFC57.[protected]@standardcharteredcapitalmarkets.com>


Reminder - II

sandip bheda wrote:
> Reminder - I
>
> sandip bheda wrote:
>> Dear Sir / Madam,
>>
>> I have bought one new pre-paid card No. [protected] from Asha general Store situated at Bail Bazar , Kurla (W) on 5th Dec. 2010. To activate the same New connection filled a Prepaid customer Information form no.[protected] & given my PAN Card & Ration card copies as a Photo Identity & address proof on the same day.
>>
>> This duly filled & signed new application form the Shop Keeper Mr. Bharat Sangoi given to the Voda Phone Officer of the Distributor Named Hirenbhai of Padmavati Entp. After 2 days, I have received a Call from the Shop keeper that Since Ration Card is not acceptable your form is rejected & now you have to fill another form. At that time, I request Mr. Bharat Sangoi that Pls. return my old form with proof documents which is with the voda phone company for activation but further due to negligence of Distributor or the Sales Person of Voda Phone , nothing is happened & again I have filled New Application no.[protected] & also given my Voter ID as a Photo ID & address proof but unfortunately again this application is also rejected , don't know the exact reason this time.
>>
>> I don't know , What the hell is happening......???........ in a well known Company like Voda Phone.
>>
>> I request you to activate my new no. [protected] on an urgent basis on basis of both the above mentioned 2 Applications with proof documents PAN/VOTER ID & Ration card. You can also call on my old no. [protected].
>>
>> If this problem is not resolved, I will take necessary further action on the same issue legally...
>>
>> Note that, I am working with Standard Chartered Bank in the KYC Compliance Dept. itself from more than 10 yrs. & better know about all the KYC Compliance of RBI as well as SEBI more than you.I want's to ask you , If the 1st form is rejected.........
>>
>> * Why I not got a call from an staff of Voda Phone ??
>> * Why the given application not forwarded to me along with proofs ??.........As per KYC Compliance any KYC Application not processed in any company should be returned to client immediatly under any circumstances.......than Why you have kept my both rejected application at your end till the date...???
>>
>> Pls. give the contact no. of your Compliance or Back office head, I wants to talk with him...........
>>
>> Othe Necessary Information I am giving here....for yr. referance :
>>
>> * My New No : [protected]
>> * Name : Sandip R. Bheda
>> * Buy from Shop : Asha general Stores , Mr. Bharat : His Demo No. [protected].
>> * His Distributor : Padmavati Agency , Mr. Hiren : Demo No.[protected]
>>
>> Pls. do the needful on an urgent basis...........
>>
>> Thanks & Regards,
>>
>> Sandip R. Bheda
>> Cell No. [protected].
>>

Survice provider (Vodafone) called In my mobile set (My Mob. No:-[protected]) on date 14.12.2010 at 12:19 pm from Mob.no : [protected] and asked for " BONUS 26 " offer.
He said to press 5 for activation of the same offer,but I do not press any no in my hand set,only heared.Then he repeated the same,but I do not press any no in my hand set,only heared. (I am 100 % sure ).Then call end automatically and message come in my hand set "your offer has been activated.After some time 26 Rs. dedcted in my account & offer activated ( Why ,Without my conformation? I again repeated).
Then I complained to 198 (vodafone compl.no) at 13:18 pm on same day.My survice registration no is : [protected] . But Till date no any satisfactory replay.
Pl. do needfull from your end.

I have taken blackberry 899 plan for my mobile number [protected]. This plan include unlimited data internet usage. Vodafone charged me Rs. 427 for vodafone live services. They told me that you must have browsed youtube and it doesn't come under unlimited internet plan.

I reached vodafone billing services team plenty of time but their response was disappointing.

Even one vodafone executive told me I should not be charged but again vodafone billing team refused.

Vodafone does'nt know meaning o[censored]nlimited data plan.. and they introduced vodafone live service only to cheat customer.

Overall I wasted TIME and MONEY dealing with vodafone.

same mail I have sent to vodafone
Respected Sir,

This is the one who is owning [protected] no for internet USB. I AM REALLY VERY MUCH DISSATISFIED WITH YOUR SERVICE AS i HAVE BEEN TO CUSTOMER CARE SHIVRANJANI BRANCH AND I WAS TOLD TO DOWNLOAD SOME PATCHES FROM INTERNET http://www.vodafone.in/existingusers/VBS/Pages/3gusb_stick.aspx FROM SAME LINK SO I HAD DONE IT EVEN IT WAS FOR 3D THAT I ASKED CONCERNED PERSON THEN ALSO I WAS GIVEN INSTRUCTION FOR SAME. SO I HAVE DONE IT AFTER 90 MIN DOWNLOADING I GOT TO KNOW IT WONT HELP FOR SOLVE THIS PROBLEM. I HAVE BEEN FACING SAME PROBLEM SINCE 2 MONTHS THEN ALSO NO SUPPORT FROM YOUR SIDE, I DO NOT HAVE TIME SO I CAN GO VISIT THERE 3 TIMES IN A WEEK AND SPENT AN HOUR THERE AND FINALLY I COULD GET TO KNOW NOTHING FROM THERE. YOU SEND ME YOU SEND ME YOUR CHAIRMAN EMAIL ID OR SOME AUTHORITY SO I CAN VISIT PERSONALLY THERE. I DONT HAVE ANY WAY TO SOLVE THIS BECAUSE I THINK YOU PEOPLE HELPLESS.

THANKS

Hi my name is ayon. Abd my number is [protected]. I called vodafone at [protected] helpline as they have deactivated customer care center call on my number to activate 6gb internet plan, for which they said will take 4 hours to activate. Its benn 4 days now, they have deducted huge amount of balance from my account. Aroung 600 rupees, and every time i use internet main account balance gets deducted. I am not able to call them onany number, 111,198,[protected]. They have deactivayed the cuatomer center callservice from my last complaint on this forum. I wish to file a complain and want the consumer court to act on this please.

i recently Lost my Nokia E-71 handset and filed a police FIR against it, but between the day i filled th complaint and th day my cell got lost my number was being used by someone so i wanted to know the details of my vodafone prepaid sim card.
when i went to the vodafone service center in sector-35-c chandigarh and asked them to provide me details of my number after showing them th FIR and my id proof, they still didnt helped me out with it.

and because of their poor services i could not get my cell phone and neither could catch th person who stole my phone..

Kindly take immediate actions agaist them

thanks and regards
Neha Kashyap

dear sir,

please take action against this no - [protected]. My wife got a message dated on 18-Dec-2010 at 1:47pm.
the following message sent from the above no: -
"Sweet heart I need to talk with you & I know that you need me too call back on this number [protected]"

My cell phone, connection [protected]-prepaid, outgoing calling facility was barred and I was asked to submit ID details to Vodafone office. The required details were submitted at their Faridabad office on 15 Dec 2010. I was informed that the facility will be restored by 16 Dec 10 lunch time. Till now, 18 Dec 1800hrs the facility has not been restored. Their customer care service is not accesable from the landline as i waited for more than 10 minutes without any executive coming on line. I am a senior citizen and need the outgoing call facility urgently. Request this please be restored immediately.
Col. BC Halan (retd)

Dear Sir/Madam,

I am a regular customer o[censored]sing your net pack.

I recharge my mobile No. [protected] with your Rs. 97/- pack for net on 12/12/2010, against this recharge validity date of this pack was updated i.e. 11/01/2011 but Uses not reset to zero this results charges being deducted ( approx Rs. 200/-) from my main balance for use of net. pl. take the action to resolve the problem.

you may also take notice my complain No. [protected] dated 13/12/2010.

Thanking you

SHYAM SUNDER DAS AGRAWAL
Mob. no. [protected]