[Resolved] Vodafone — Rejected MNP by vodafone saying number or range is in contractual obligation | |||
I requested MNP from my vodafone postpaid to Airtel on 28-01-11 and got unique porting number VM128247. Today I got an update from Vodafone that my request dated 27 Jan 11 is rejected due to number or range is in contractual obligation. I have a postpaid and I dont know what obligation I have. My mobile mumber is under my name and no body other than me is assoicated with my number. I always paid my bills before time. I am not doing any out box thing for which my MNP request is getting rejected. As MNP is happening in same circle i.e. Mumbai. From other consumer complaints seems that Vodafone is using same trick to reject MNP request for postpaid and prepaid connections. Kindly let me know why my request was rejected If MNP is rejected by Vodafone what will be further course of action. Do you need to raise complaint with TRAI. And what is process for that. Kapil Pardeshi Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
I have booked complaint online in Vodafone, even send on mail to their mail id. They replied that they will come back to me in 3 days. But in last 4 days nothing has happened. No one contacted me from vodafone. What is i do to complaint against vodafone. They are playing with my patience now. From the other consumer complaints it seems that only vodafone is giving trouble to consumers for MNP.
Is TRAI and govt of india is sleeping?
Kapil Pardeshi
Is TRAI and govt of india is sleeping?
Kapil Pardeshi
I requested MNP from my vodafone postpaid to Airtel on 27-01-11 and got unique porting number VW114756
Today I got an update from Vodafone that my request dated 29 Jan 11 is rejected due to number or range is in contractual obligation.
I have a postpaid and I dont know what obligation I have.
My mobile mumber is under my name and no body other than me is assoicated with my number.
I always paid my bills before time.
I am not doing any out box thing for which my MNP request is getting rejected.
As MNP is happening in same circle i.e. DEHRADUN
From other consumer complaints seems that Vodafone is using same trick to reject MNP request for postpaid and prepaid connections.
Kindly let me know why my request was rejected
If MNP is rejected by Vodafone what will be further course of action.
Do you need to raise complaint with TRAI. And what is process for that.
ADITYA KUMAR
Today I got an update from Vodafone that my request dated 29 Jan 11 is rejected due to number or range is in contractual obligation.
I have a postpaid and I dont know what obligation I have.
My mobile mumber is under my name and no body other than me is assoicated with my number.
I always paid my bills before time.
I am not doing any out box thing for which my MNP request is getting rejected.
As MNP is happening in same circle i.e. DEHRADUN
From other consumer complaints seems that Vodafone is using same trick to reject MNP request for postpaid and prepaid connections.
Kindly let me know why my request was rejected
If MNP is rejected by Vodafone what will be further course of action.
Do you need to raise complaint with TRAI. And what is process for that.
ADITYA KUMAR
No reply in last 7 days. I have send them mail, raised complaint in their official site. Just got one sms saying they will get in touch with me in 3 days, but now 6 days are passed. If there is some issue with my number then why do not they get in touch in last 8 days.
Kapil Pardeshi
Kapil Pardeshi
HI Kapil,
had similar prob with Vodafone today. I want to port from Vodafone to Airtel and they have rejected saying " contractual obligation " . contractual obligation includes any non market plan (which is not availbale on net) which come as special plan for customers. I am using Corp. full value 199 of Vodafone. Which is ur plan ?
I know the reason give by Vodafone is , v must take some action ...
post ur reply on anish.[protected]@yahoo.com
had similar prob with Vodafone today. I want to port from Vodafone to Airtel and they have rejected saying " contractual obligation " . contractual obligation includes any non market plan (which is not availbale on net) which come as special plan for customers. I am using Corp. full value 199 of Vodafone. Which is ur plan ?
I know the reason give by Vodafone is , v must take some action ...
post ur reply on anish.[protected]@yahoo.com
Contact him - he is TRAI person
Contact Address in case of any clarification:
Sudhir Gupta
Principal Advisor (MS)
Telecom Regulatory Authority of India
Mahanagar Door Sanchar Bhawan
Jawahar Lal Nehru Marg (Old Minto Road), New Delhi-110002
Tel. No.[protected], Fax No.[protected]
E-mail : [protected]@trai.gov.in
Contact Address in case of any clarification:
Sudhir Gupta
Principal Advisor (MS)
Telecom Regulatory Authority of India
Mahanagar Door Sanchar Bhawan
Jawahar Lal Nehru Marg (Old Minto Road), New Delhi-110002
Tel. No.[protected], Fax No.[protected]
E-mail : [protected]@trai.gov.in
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
If Vodafone thinks that by using such tricks they will retain customer, then they are wrong.
It is not big deal to switch to another number, as other companies are ready for MNP and new connection.
Kapil Pardeshi