Vodafone India Complaints & Reviews

HI,

When I was planning to port out of Vodafone on 20th Jan, Vodafone MNP Guys called me up and gave a offer.
Offer Description: Free Call to one Local Vodafone Number and also informed that they have activated the same for my Postpaid Plan.
Request Number: [protected]

Unfortunately, they charged the same to my Bill on 20th Feb.

Now when I'm contacting them they are not diverting the call to the MNP Department and asking us to write mail at corpcare.[protected]@vodafone.com.

The reply from the Vodafone Care is very stereotype and denying there exist any offer like this and also not letting me contact the MNP Dept.

This is a clear case of Fraud where they are using diversionary tactics to kill my time and patience.

Vodafone Representative, reply here

Regards,
Goutam
[protected]

I am using vodafone since last 6 months and my experience with them is worst as the service that these people provide is not at all beneficial for a common person the customer service sucks..! No good offers nor any better service if we compare other carriers to vodafone it really sucks i am quite sure that the customers using vodafone muct have experienced that they are misinformed every other time they call vodafone customer care this is injustice and against the law these people are only considering there profit and it does not matter to them if the customer is satisfied or no. I wanted to get an internet plan at 99 INR which is available with vodafone but only for corporate users being a postpaid user what is the benefit that i am getting, where in i am geting the requested service from other cell phone carriers. VODAFONE SUCKS..!

I am a victim of the Vodafone website as I recharged my mobile on Friday, 25-Feb-2011 online after seeing the Talktime 95+ for Chota 111. But I didn't got any talktime. so I talk to Customer care people and got response it is some V2V (!@??!!@@??!) 20 ps.min offer, I wont get any talktime. So I lodged a complaint with ConsimerComplaints website with 'Chota 111' screenshot taken on Monday 28-Feb-2011.

I got call today from Vodafone saying the website does show any Chota 111 under Vodafone-> India--> AndhraPradesh--->Prepaid-->TopUp path.
Really I appreciate the technology or IT team of Vodafone for updating their website in short notice from their marketing team. Now I can not see Chota 111 with Talktime Rs. 98.63.

Anyhow loss is happen I cannot get my Rs.111/- back, but People should be careful while visting the Vodafone websites,coz, they implement plans immediately, but the site very late... Hmmmm...

Anyhow I am attaching the screen shot taken on Monday 28-Feb-2011 once again for the Consumer Reference.

hi i have 6 vodafone connections i facing a lots network problem i register so many time urs cce but they doing nothing plz solve my problem i requst u plz solve this prob

my name vikas sachdeva i live in pitam pura [protected],5400,5600,5200,[protected],[protected]


i[censored] not solve my prob. or not take a serously plz tell me

My Name is Ashok. recently last month on 20th Jan. 2011, I had taken a connection of VODAFONE, the no is prepaid [protected]. I got the internet pack of 2GB. I was using it. After one month, on 21st Feb. 2011, I recharged it for 2GB pack. I got a msg that it is recharged it with .6. But I didnot get the msg of 2gb usage. For that I was trying to get the same by sending msg "USE 144" etc, I tried to contact at customer care and run to the mini store. Then I came to know that my account got negative balance. I recharged it again. I also contacted to customer care but no services activation. One more time, it went in negative. I recharged it again and contacted and emailed to all levels at Vodafone. But no success. Like this I have recharged it 3~4 times and also visited to the Ministores, phone calls , emails. I have wasted my 8 days time and money. But till today, no services activated for 2gb pack. The slogan "Happy to help" should be "Happy to trouble" I have wasted my money by buying Vodafone USB stick + 3~4 times recharge money + 8 days time for Follow-ups+ by phone calls + harrasment + my children educations time (which the VODAFONE can never fulfill the loss. I have contacted all top to bottom by sending the e-mails.
My complaint for Vodafone is to reversal of my loss. They are doing their duty, but we cannot make on followups . I have to do my job also. Follow-ups are the wastage and useless for me. If I have paid something, then I have the full right to get its benifits.
They are cheating and froud me. I had not thought it in the dream about this image of VODAFONE.
So request you to please make justice with me.
Thanks and regards,
Ashok
[protected]

Dear All,

This is Krishna and my vodafone number is [protected], from the day one onwards i am facing only problems with this connection. Firsttime i called to the customer care to know abt the internet packs that is available, On the first call it self i was not happy as the executive was not ready to provided full informations, and i got the information for Vodafone mobile connect, On the day of activation the executive informed me that i will be having an credit limit of 5000 Rs , But on the 6th day odf connection my outgoing got barred stating that my unbilled amt has crossed 1000 Rs, i called to the customer care and the executives where not ready to help me out, they spoke in the way that this is the service vodafone provided and if you want you can use, i requested them to disconnect my three numbers ([protected],[protected],[protected]) because of the bad service i experienced and asked them to provided a status through call to my alternate num, i didnt even have an retention step from the executives. and i threw the sim card and used my previous simcard, then on 25th of this month i found that my line is released , and i recieved my bill on 26th of FEb, i was verymuchsupprised to see that my usage was 700 rs. monthlt rental + 348 rs for vodafone mobile connect and 228 for vodafone live.. i was verymuch surprised to see the bill because a mobile phone can used only one access point at a time, and found that both the services has been used in the same time... i called back to the customer care regarding the bill, a one of the executives lekshmi has put me on hold for nearly 9 mins and disconnected the call, also her verbiages was not upto mark, the i called back to the custcare and spoke to Kumar an another executive he was verymuch argueing with me on call, and he too disconnected the call
The next day on 28th feb i called to cust care and spoke to melbin, and then to prabha, i asked the executive to transfer the call to her supervisor asnd the executive ans talking non professionaly, and was questioning me as " what is the reason for ur transfer, the information that is provided here will be only provided from there was not ready to transfer, after few arguements the executive put me on hold and came back after 5 mins and informed team lead is not available and will give a call back.
Afternoon by 12.40 i got a call from vodafone executive "davis"from escalation desk and i asked him to transfer the call to the team lead, he was also not ready to transfer and disconnected the call.
I am writing this because, getting a premium number and getting into trouble is not fair. A customer service executive must be more professional and also polite to customers, The most worst customercare service that i ever experienced is the vodafone customer service, why should we get a connection and get into trouble.
Vodafones(Hutch) says "Where ever you go i am there", but now it says that Whenever you sleep i will charge"

" Eyes will protrude out Seeing theBill"

Respected Sir,
My Mobile number is [protected] and email address is [protected]@ymail.com i want outgoing and incoming call details of january and february 2011 the service provider said that since there is no bill amount in case of vodafone prepaid so if you want bill sent request for that we will send you bill by courier on your billing address i want the recharge details and call details on my email address so that it should be processed fast and easier way can you give any assitance on this topic please help me in providing such facility on my email address

Dear Sir /Madam

plz deactivate service by my mobile no [protected]

Thanks & Regards

Suhas surve

In december, 2010, I went to buy Vodaphone pre-paid mobile connection from Vodaphone store but the company employees forced me, with all sort wrong information, to buy a postpaid connection. In case of dissatisfaction, change from postpaid to pre-paid after first bill was also assured. However, after receiving the 1st bill in January, 2011, I was dissatisfied and so I went the same store to change the mobile connection from postpaid to pre-paid one. But I was told that it is possible only after three months's use of postpaid connection. I stopped using the SIM. But in the February, 2011, the 2nd month, I got the bill of Rs.850 or so for no voice call but for some unknown downloads, which is strange as the SIM was not used at all. My requests for disconnection are falling on deaf ears of the company. The company is forcibly charging me the monthly rental of postpaid connection as well for many other things which I am not using after receiving and paying the 1st bill.

The company employees at Vodaphone Store, Kotla Mubarakpur, South Ex., Ring Road, New Delhi are very rude to hear any argument. I dont know how should I get rid of this Vodaphone Postpaid mobile connection menace.

Please help me. The said postpaid moblie connection no. is [protected].

Yash Pal

respected concern,

we are taken two vodafone postpaid service lastweek but its not activated till now i have submitted two sims on same id proof if i asked to them they were replied that this problem as came for same proof please once again chekit out that sims and solve my problemto access vodafone services
thank you


sim number:[protected] not activated
[protected] is activated
present number:[protected]

I have recharged my Vodafone mobile [protected] online with a sum of Rs111. As I have taken this connection recently, I didn't have the knowleged of the recharge options. so I went Vodfone website (www.vodafone.in) there Prepaid,There Topups, from the avaialable 'chota' recharge options I have selected the Chota 111 (page 10). I have clicked on the 'View Details' optioon the I saaw the details as


MRP (Rs) 111.0
Recharge/Bonus card Talktime
Talktime (Rs) 98.63
(Equivalent mins) 91.73
Benefit
Validity (Days) 0
Access Fee (Rs) 2.0
Service Tax 10.3

So thinking that I will get a talktime of 98 rupees, I recharged my mobile number using my savings bank account number. but I didn't got any talktime.so I contacted the customer care people, they said that this is only for Vodafone to Vodafoane 20ps/min( validity 90 days) offer, and for this I wont get any talk time.
But Nothing as such is mentioned in the Vodafone official website. I dont know how an huge MNC like vodafone can misguide its customers via its website.

Request to you to look into this issue and do the needful.

Dated: 28th February 2011

Dear Sir,

I, Priya Chaku, staying in Jodhpur, Rajasthan, had opted for mobile number porting from vodafone to airtel on 16th

February 2011 by submitting all the required documents including the passport as well as the CAS form. I have paid the

retailer Rs.20 as well.

I received a message on my vodafone number on the same day.
1. Hello! Your Unique Porting Code is VR198323. This code will be used as an reference during porting and will be valid

till 21/02/2011 6:23:22 PM.

On 22nd February I received 3 messages on my vodafone number again.
1. Hello! We have received your Porting Request VR198323 dated 22Feb11. We will validate your request and will revert

on confirmation bby 96hrs TAT from the time we reveived the request from MCH
2. Request for porting your mobile number to airtel has been received and your application is in process.
3. Your request for Porting the [protected] to Airtel has been received.

The airtel custumer executive told me that my new airtel sim has not been registered yet. Kindly solve the problem as

soon as possible as I have been eagerly waiting for my mobile service to get ported to airtel.

Thank you.

Regards,
Priya Chaku

My vodafone number to be ported to airtel : +91 [protected]
Presently I am using another airtel number temporarily : +91 [protected]

Vodafone is charging me for vodafone mobile connect and vodafone live. Thought i had cancelled vodafone mobile connect few months back I am still being charged. Just that I happened to see my bill today I realised this issue.
I have been paying bills of above RS 2500 ranging from[protected] per month

Now im not sure If I have been cheated on the usage also. Which i strong believe I have been

I want Some kind of Assurance and justice.
These cellular companies only know to cheat.

To whom so ever it may concern,

I have requested for migration of my vodafone prepaid connection to postpaid through on of your executive on 18th of february 2011,its a corporate connection request.And now its 8th day post paid connection is not yet activated.Your manager karthik is harasing me, not responding to my calls or mails.I am repeatedly calling him but he is not picking up my calls or so.My prepaid Number is disconnected since yesterday.

I want strong action against the guy Karthik Arianna ( DSA manager) contact:[protected]
and i want immediate re-connection of my prepaid number It is also deactivated 48 hours back.

I ll be waiting for your assistant at the earliest.I ll sue your executive because this number is my business number too.


Thank you
Zahed.
My alternate number: [protected]

Hi
Am Dev Anand, Bangalore ([protected]@yahoo.co.in)... I had requested Vodafone to subsidize my calls to US @ 4p/sec by recharge of Rs.17 on 15 Feb 2011.. I got charged Rs.17 and an additional Rs 30 was cut... Later I got my message that MCI (Miss Call Information) was activated... I have not requested for this and somehow somebody has activated this (Fault of Vodafone for which I have to bear charges).... I called up customer care executive and reported and he replied the service wud be cancelled... I havent received any confirmation of deactivation of MCI... and Rs.30 hasnt been refunded.. After the incident on 15 feb 2011, I tried callling customer care exec [protected] and am not able to reach the customer care option as the call gets looped back to the main menu... so i emailed the vodafone care email, and they replied telling charges being cut for MCI (Rs. 30) but no word of refunding it... Pl tell me should I bear the cost for the mistakes of some vodafone mistake...Have attached copy of the balance getting deducted into negative balance, after they suddenly cut Rs. 30..

Hello Sir,


I am customer of Voda Phone under number [protected]. Last month i activated services of gprs on mobile under Recharge pack 58/- for 2 Gb Net surffing for one month.
After 15 day using this service i tried to check the balance of data left for surffing, so i called the Voda Phone Customer Care regarding how much data i have left after completion of 15 days o[censored]sing these service, but the Customer Care person reply that they done have any mean to check the balance of data left for surffed and they suggested that we can rely on our mobile data counter for the balance.

But after some day during suffing they deduced my 150/- from balance and made my balance - 81/- . When i talked to Voda Phone Customer Care regarding this they replied that you have exceeded the limit of data sufffnig so the amount 150/- has been deducted.

It is very sorry to say that this really a wrong way to deduct our amount, even then i am sure that i have exceeded the limit of data surfing because i am from IT site a have better idea of net i have surfed but due lack of any information i have no evidence to prove this.

So Kindly help me in this regard because this can happens with many other also


Thanks

I purchased a Vodafone Prepaid card on 23rd Feb 2011 (Wednesday). Submitted all my documents. Was told by distributor (from whom I purchased the card) that service will be active in 15 mins. It took me more than 2 days and multiple calls to vodafone and visits to the distributor to finally have it activated today 25th Feb.

Then I tried to activate the Vodafone Live 99 pack that gives 2GB data (GPRS access) for 30 days. I was told by Customer Care (yesterday) that I need to sms "ACT VL99" to 111 to activate the plan. I did exactly that. I get a reply "you are not eligible for this offer". I had confirmed with the distributor and the Customer Care beforehand that this pack can be activated on any prepaid plan. No restrictions. And now this happens. Also I did a recharge of Rs. 205 and have a balance of 184 so they cannot claim I have a low account balance.

Since today afternoon I have been calling 111 but everytime I follow the menu and press 9 to speak with customer care, the IVR resends me to the main menu. I also called [protected] and the same thing happens there.

Very disappointed with their service (or lack of) and false statements. Would appreciate it if anyone can guide me on how to solve this data plan issue.

Hi,
I have been using vodafone number # [protected] for almost 3 years. I was having trouble in activating edge/gprs connection on my number, hence I had applied for Mobile Number Portability(MNP) to airtel network on the 16th Feb 2011.

On 25th Feb 2011 I recieved a SMS from vodafone saying that "Porting Request VM172952 dated 22 Feb 11 has been rejected due to the number or range is in contractual Obligations."

When I called Vodafone customer care they informed me that since my plan is a corporate plan, they cannot port this number. They have never informed me of this contractual Obligations. Also I was not able to find any such exception on the TRAI site.

Requesting you to register my complain and take appropiate steps.

regards,
Amogh Gupte

Hi
This is is vishnu kumar sharma need to tell that i took a vodafone number [protected] from nangal choudhary, one day somebody called me and said that he want to take my number and was ready to give rupees 2000 because it looks like a vip number and i forbided him to give him my number. Then he abused me and told i will take this number forcefully. and next day my number was using by that person on his name. I need to tell to CEO of voadafone that i gonna file a case on your company and want to ask is that kind of services provided by vodafone. I suggest to every one not to take the vodafone sim card. it cannot provide the services like other telecom companies.
Thanks
By
Vishnu Kumar Sharma
Mob-[protected]
vill- bhamanwash Kheta
Tehsil- Narnaul
Distt- M.garh
State- Hryana
pin 123023

Dear Sir,

I have complaint for excess debited in my bank a/c on 23.01.11 & 02.02.11, but till date there is no response, please look into matter & improve your compliant system.

Thanking you

Gopal R Agrawal ([protected])


--- On Wed, 2/2/11, gopal agrawal <[protected]@yahoo.co.in> wrote:


From: gopal agrawal <[protected]@yahoo.co.in>
Subject: Re:
To: vodafonecare.[protected]@vodafone.com
Cc: rashna.[protected]@vodafone.com, j.[protected]@vodafone.com
Date: Wednesday, 2 February, 2011, 7:33 PM


Dear Sir,

I have complaint for excess debited in my bank a/c on 23.01.11, but till date there is no response, please look into matter & improve your compliant system.

Thanking you

Gopal R Agrawal ([protected])



--- On Sun, 23/1/11, gopal agrawal <[protected]@yahoo.co.in> wrote:


From: gopal agrawal <[protected]@yahoo.co.in>
Subject:
To: vodafonecare.[protected]@vodafone.com
Cc: rashna.[protected]@vodafone.com, j.[protected]@vodafone.com
Date: Sunday, 23 January, 2011, 9:04 PM


Dear Sir,

I have recharge Rs. 333/- on 05.01.2011 for my Mobile No. [protected]. The said amount is debited in my account but didn't refill, then same date i again recharged & refilled correctly. My account is debited twice for Rs. 333/- on 05.01.2011,but get one refilled. I have compliant on phone on 111, they said it will be credited within 5 working days, but there is no credit in my account, then i again compliant on 15.01.2011 vide no. [protected], they said it will be credit within 48 hours, again there is no credit in my account. then i again compliant ( 3rd time) on 19.01.2011 vide no.[protected], again they said it will be credit within 48 hours, but till today there is no credit in my account. I am attaching my bank accout statement. so please give my credit & improve your compliant system.
Thanking you

Gopal R Agrawal ([protected])