Vodafone India Complaints & Reviews

My Name is Ashok. recently last month on 20th Jan. 2011, I had taken a connection of VODAFONE, the no is prepaid [protected]. I got the internet pack of 2GB. I was using it. After one month, on 21st Feb. 2011, I recharged it for 2GB pack. I got a msg that it is recharged it with .6. But I didnot get the msg of 2gb usage. For that I was trying to get the same by sending msg "USE 144" etc, I tried to contact at customer care and run to the mini store. Then I came to know that my account got negative balance. I recharged it again. I also contacted to customer care but no services activation. One more time, it went in negative. I recharged it again and contacted and emailed to all levels at Vodafone. But no success. Like this I have recharged it 3~4 times and also visited to the Ministores, phone calls , emails. I have wasted my 8 days time and money. But till today, no services activated for 2gb pack. The slogan "Happy to help" should be "Happy to trouble" I have wasted my money by buying Vodafone USB stick + 3~4 times recharge money + 8 days time for Follow-ups+ by phone calls + harrasment + my children educations time (which the VODAFONE can never fulfill the loss. I have contacted all top to bottom by sending the e-mails.
My complaint for Vodafone is to reversal of my loss. They are doing their duty, but we cannot make on followups . I have to do my job also. Follow-ups are the wastage and useless for me. If I have paid something, then I have the full right to get its benifits.
They are cheating and froud me. I had not thought it in the dream about this image of VODAFONE.
So request you to please make justice with me.
Thanks and regards,
Ashok
[protected]

Dear All,

This is Krishna and my vodafone number is [protected], from the day one onwards i am facing only problems with this connection. Firsttime i called to the customer care to know abt the internet packs that is available, On the first call it self i was not happy as the executive was not ready to provided full informations, and i got the information for Vodafone mobile connect, On the day of activation the executive informed me that i will be having an credit limit of 5000 Rs , But on the 6th day odf connection my outgoing got barred stating that my unbilled amt has crossed 1000 Rs, i called to the customer care and the executives where not ready to help me out, they spoke in the way that this is the service vodafone provided and if you want you can use, i requested them to disconnect my three numbers ([protected],[protected],[protected]) because of the bad service i experienced and asked them to provided a status through call to my alternate num, i didnt even have an retention step from the executives. and i threw the sim card and used my previous simcard, then on 25th of this month i found that my line is released , and i recieved my bill on 26th of FEb, i was verymuchsupprised to see that my usage was 700 rs. monthlt rental + 348 rs for vodafone mobile connect and 228 for vodafone live.. i was verymuch surprised to see the bill because a mobile phone can used only one access point at a time, and found that both the services has been used in the same time... i called back to the customer care regarding the bill, a one of the executives lekshmi has put me on hold for nearly 9 mins and disconnected the call, also her verbiages was not upto mark, the i called back to the custcare and spoke to Kumar an another executive he was verymuch argueing with me on call, and he too disconnected the call
The next day on 28th feb i called to cust care and spoke to melbin, and then to prabha, i asked the executive to transfer the call to her supervisor asnd the executive ans talking non professionaly, and was questioning me as " what is the reason for ur transfer, the information that is provided here will be only provided from there was not ready to transfer, after few arguements the executive put me on hold and came back after 5 mins and informed team lead is not available and will give a call back.
Afternoon by 12.40 i got a call from vodafone executive "davis"from escalation desk and i asked him to transfer the call to the team lead, he was also not ready to transfer and disconnected the call.
I am writing this because, getting a premium number and getting into trouble is not fair. A customer service executive must be more professional and also polite to customers, The most worst customercare service that i ever experienced is the vodafone customer service, why should we get a connection and get into trouble.
Vodafones(Hutch) says "Where ever you go i am there", but now it says that Whenever you sleep i will charge"

" Eyes will protrude out Seeing theBill"

Respected Sir,
My Mobile number is [protected] and email address is [protected]@ymail.com i want outgoing and incoming call details of january and february 2011 the service provider said that since there is no bill amount in case of vodafone prepaid so if you want bill sent request for that we will send you bill by courier on your billing address i want the recharge details and call details on my email address so that it should be processed fast and easier way can you give any assitance on this topic please help me in providing such facility on my email address

Dear Sir /Madam

plz deactivate service by my mobile no [protected]

Thanks & Regards

Suhas surve

In december, 2010, I went to buy Vodaphone pre-paid mobile connection from Vodaphone store but the company employees forced me, with all sort wrong information, to buy a postpaid connection. In case of dissatisfaction, change from postpaid to pre-paid after first bill was also assured. However, after receiving the 1st bill in January, 2011, I was dissatisfied and so I went the same store to change the mobile connection from postpaid to pre-paid one. But I was told that it is possible only after three months's use of postpaid connection. I stopped using the SIM. But in the February, 2011, the 2nd month, I got the bill of Rs.850 or so for no voice call but for some unknown downloads, which is strange as the SIM was not used at all. My requests for disconnection are falling on deaf ears of the company. The company is forcibly charging me the monthly rental of postpaid connection as well for many other things which I am not using after receiving and paying the 1st bill.

The company employees at Vodaphone Store, Kotla Mubarakpur, South Ex., Ring Road, New Delhi are very rude to hear any argument. I dont know how should I get rid of this Vodaphone Postpaid mobile connection menace.

Please help me. The said postpaid moblie connection no. is [protected].

Yash Pal

respected concern,

we are taken two vodafone postpaid service lastweek but its not activated till now i have submitted two sims on same id proof if i asked to them they were replied that this problem as came for same proof please once again chekit out that sims and solve my problemto access vodafone services
thank you


sim number:[protected] not activated
[protected] is activated
present number:[protected]

I have recharged my Vodafone mobile [protected] online with a sum of Rs111. As I have taken this connection recently, I didn't have the knowleged of the recharge options. so I went Vodfone website (www.vodafone.in) there Prepaid,There Topups, from the avaialable 'chota' recharge options I have selected the Chota 111 (page 10). I have clicked on the 'View Details' optioon the I saaw the details as


MRP (Rs) 111.0
Recharge/Bonus card Talktime
Talktime (Rs) 98.63
(Equivalent mins) 91.73
Benefit
Validity (Days) 0
Access Fee (Rs) 2.0
Service Tax 10.3

So thinking that I will get a talktime of 98 rupees, I recharged my mobile number using my savings bank account number. but I didn't got any talktime.so I contacted the customer care people, they said that this is only for Vodafone to Vodafoane 20ps/min( validity 90 days) offer, and for this I wont get any talk time.
But Nothing as such is mentioned in the Vodafone official website. I dont know how an huge MNC like vodafone can misguide its customers via its website.

Request to you to look into this issue and do the needful.

Dated: 28th February 2011

Dear Sir,

I, Priya Chaku, staying in Jodhpur, Rajasthan, had opted for mobile number porting from vodafone to airtel on 16th

February 2011 by submitting all the required documents including the passport as well as the CAS form. I have paid the

retailer Rs.20 as well.

I received a message on my vodafone number on the same day.
1. Hello! Your Unique Porting Code is VR198323. This code will be used as an reference during porting and will be valid

till 21/02/2011 6:23:22 PM.

On 22nd February I received 3 messages on my vodafone number again.
1. Hello! We have received your Porting Request VR198323 dated 22Feb11. We will validate your request and will revert

on confirmation bby 96hrs TAT from the time we reveived the request from MCH
2. Request for porting your mobile number to airtel has been received and your application is in process.
3. Your request for Porting the [protected] to Airtel has been received.

The airtel custumer executive told me that my new airtel sim has not been registered yet. Kindly solve the problem as

soon as possible as I have been eagerly waiting for my mobile service to get ported to airtel.

Thank you.

Regards,
Priya Chaku

My vodafone number to be ported to airtel : +91 [protected]
Presently I am using another airtel number temporarily : +91 [protected]

Vodafone is charging me for vodafone mobile connect and vodafone live. Thought i had cancelled vodafone mobile connect few months back I am still being charged. Just that I happened to see my bill today I realised this issue.
I have been paying bills of above RS 2500 ranging from[protected] per month

Now im not sure If I have been cheated on the usage also. Which i strong believe I have been

I want Some kind of Assurance and justice.
These cellular companies only know to cheat.

To whom so ever it may concern,

I have requested for migration of my vodafone prepaid connection to postpaid through on of your executive on 18th of february 2011,its a corporate connection request.And now its 8th day post paid connection is not yet activated.Your manager karthik is harasing me, not responding to my calls or mails.I am repeatedly calling him but he is not picking up my calls or so.My prepaid Number is disconnected since yesterday.

I want strong action against the guy Karthik Arianna ( DSA manager) contact:[protected]
and i want immediate re-connection of my prepaid number It is also deactivated 48 hours back.

I ll be waiting for your assistant at the earliest.I ll sue your executive because this number is my business number too.


Thank you
Zahed.
My alternate number: [protected]

Hi
Am Dev Anand, Bangalore ([protected]@yahoo.co.in)... I had requested Vodafone to subsidize my calls to US @ 4p/sec by recharge of Rs.17 on 15 Feb 2011.. I got charged Rs.17 and an additional Rs 30 was cut... Later I got my message that MCI (Miss Call Information) was activated... I have not requested for this and somehow somebody has activated this (Fault of Vodafone for which I have to bear charges).... I called up customer care executive and reported and he replied the service wud be cancelled... I havent received any confirmation of deactivation of MCI... and Rs.30 hasnt been refunded.. After the incident on 15 feb 2011, I tried callling customer care exec [protected] and am not able to reach the customer care option as the call gets looped back to the main menu... so i emailed the vodafone care email, and they replied telling charges being cut for MCI (Rs. 30) but no word of refunding it... Pl tell me should I bear the cost for the mistakes of some vodafone mistake...Have attached copy of the balance getting deducted into negative balance, after they suddenly cut Rs. 30..

Hello Sir,


I am customer of Voda Phone under number [protected]. Last month i activated services of gprs on mobile under Recharge pack 58/- for 2 Gb Net surffing for one month.
After 15 day using this service i tried to check the balance of data left for surffing, so i called the Voda Phone Customer Care regarding how much data i have left after completion of 15 days o[censored]sing these service, but the Customer Care person reply that they done have any mean to check the balance of data left for surffed and they suggested that we can rely on our mobile data counter for the balance.

But after some day during suffing they deduced my 150/- from balance and made my balance - 81/- . When i talked to Voda Phone Customer Care regarding this they replied that you have exceeded the limit of data sufffnig so the amount 150/- has been deducted.

It is very sorry to say that this really a wrong way to deduct our amount, even then i am sure that i have exceeded the limit of data surfing because i am from IT site a have better idea of net i have surfed but due lack of any information i have no evidence to prove this.

So Kindly help me in this regard because this can happens with many other also


Thanks

I purchased a Vodafone Prepaid card on 23rd Feb 2011 (Wednesday). Submitted all my documents. Was told by distributor (from whom I purchased the card) that service will be active in 15 mins. It took me more than 2 days and multiple calls to vodafone and visits to the distributor to finally have it activated today 25th Feb.

Then I tried to activate the Vodafone Live 99 pack that gives 2GB data (GPRS access) for 30 days. I was told by Customer Care (yesterday) that I need to sms "ACT VL99" to 111 to activate the plan. I did exactly that. I get a reply "you are not eligible for this offer". I had confirmed with the distributor and the Customer Care beforehand that this pack can be activated on any prepaid plan. No restrictions. And now this happens. Also I did a recharge of Rs. 205 and have a balance of 184 so they cannot claim I have a low account balance.

Since today afternoon I have been calling 111 but everytime I follow the menu and press 9 to speak with customer care, the IVR resends me to the main menu. I also called [protected] and the same thing happens there.

Very disappointed with their service (or lack of) and false statements. Would appreciate it if anyone can guide me on how to solve this data plan issue.

Hi,
I have been using vodafone number # [protected] for almost 3 years. I was having trouble in activating edge/gprs connection on my number, hence I had applied for Mobile Number Portability(MNP) to airtel network on the 16th Feb 2011.

On 25th Feb 2011 I recieved a SMS from vodafone saying that "Porting Request VM172952 dated 22 Feb 11 has been rejected due to the number or range is in contractual Obligations."

When I called Vodafone customer care they informed me that since my plan is a corporate plan, they cannot port this number. They have never informed me of this contractual Obligations. Also I was not able to find any such exception on the TRAI site.

Requesting you to register my complain and take appropiate steps.

regards,
Amogh Gupte

Hi
This is is vishnu kumar sharma need to tell that i took a vodafone number [protected] from nangal choudhary, one day somebody called me and said that he want to take my number and was ready to give rupees 2000 because it looks like a vip number and i forbided him to give him my number. Then he abused me and told i will take this number forcefully. and next day my number was using by that person on his name. I need to tell to CEO of voadafone that i gonna file a case on your company and want to ask is that kind of services provided by vodafone. I suggest to every one not to take the vodafone sim card. it cannot provide the services like other telecom companies.
Thanks
By
Vishnu Kumar Sharma
Mob-[protected]
vill- bhamanwash Kheta
Tehsil- Narnaul
Distt- M.garh
State- Hryana
pin 123023

Dear Sir,

I have complaint for excess debited in my bank a/c on 23.01.11 & 02.02.11, but till date there is no response, please look into matter & improve your compliant system.

Thanking you

Gopal R Agrawal ([protected])


--- On Wed, 2/2/11, gopal agrawal <[protected]@yahoo.co.in> wrote:


From: gopal agrawal <[protected]@yahoo.co.in>
Subject: Re:
To: vodafonecare.[protected]@vodafone.com
Cc: rashna.[protected]@vodafone.com, j.[protected]@vodafone.com
Date: Wednesday, 2 February, 2011, 7:33 PM


Dear Sir,

I have complaint for excess debited in my bank a/c on 23.01.11, but till date there is no response, please look into matter & improve your compliant system.

Thanking you

Gopal R Agrawal ([protected])



--- On Sun, 23/1/11, gopal agrawal <[protected]@yahoo.co.in> wrote:


From: gopal agrawal <[protected]@yahoo.co.in>
Subject:
To: vodafonecare.[protected]@vodafone.com
Cc: rashna.[protected]@vodafone.com, j.[protected]@vodafone.com
Date: Sunday, 23 January, 2011, 9:04 PM


Dear Sir,

I have recharge Rs. 333/- on 05.01.2011 for my Mobile No. [protected]. The said amount is debited in my account but didn't refill, then same date i again recharged & refilled correctly. My account is debited twice for Rs. 333/- on 05.01.2011,but get one refilled. I have compliant on phone on 111, they said it will be credited within 5 working days, but there is no credit in my account, then i again compliant on 15.01.2011 vide no. [protected], they said it will be credit within 48 hours, again there is no credit in my account. then i again compliant ( 3rd time) on 19.01.2011 vide no.[protected], again they said it will be credit within 48 hours, but till today there is no credit in my account. I am attaching my bank accout statement. so please give my credit & improve your compliant system.
Thanking you

Gopal R Agrawal ([protected])

Dear Sir,

This is to inform you that yesterday i have recharge my no.[protected]. with Rs.20, today 24/feb/11 there is again deduction by you of Rs.15. i cannot understand what is going on. Vodafone continuesely doing mently harasment with me.. i never requested for any VAS service. but you are still looting my account. sorry for rude words. but it is fact. Dear sir i have already done msg. i.e START DND to 1909 as per your guidence and also stopped my masti pack by msg. which was started by you without my request. Sir, i want to know i want to know that now why you have duducted Rs. 15. and please this time give me waver..



I am still loyal with VODAFONE. and Hoping the same from your side for your customers..



--- On Mon, 21/2/11, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:



From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Re: requesting for waver [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Monday, 21 February, 2011, 6:01 PM


Dear Mr. Sharma,

Thank you for your email dated 21/02/11 regarding your mobile number [protected].

We sincerely regret the inconvenience caused to you due to this unpleasant experience.

We would like to inform you that, to stop all the Promotional calls and messages you need to send START DND to 1909( toll free) as an sms, same will take a time of 7 days to stop all the promotional messages and calls from the national operators.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in





---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 21-Feb-2011 17:12:19
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com
Subject: Re: requesting for waver

Dear sir,
Thanking you for mail me back . This will help me lot in future for your kind assistance. but sir there is a confusion between us that after calling your VAS service on my number, my wife thought that it was a miss call. so she call back to your VAS service for conforming that who is calling.. By the time you activated the same service for which was you are calling to us. same time another message display on my mobile that you have not enough balance to activate the miss call alert service ,,and we are sorry for this..
Now queshion aries that i never asked for masti service and miss call alert service. then why the sms displaying on my mob. that one service is activated and another was in waiting because of less balance.. Respected sir, Please help me out regarding this issue. and please guide me that how can i restrict un-necessary calls by VODAFONE and SMS

Waiting for Your positive response

Your Loyal Customer,
Sandeep Sharma
[protected]


--- On Mon, 21/2/11, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Re: requesting for waver [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Monday, 21 February, 2011, 2:13 PM








Dear Mr. Sharma,
Thank you for your email dated 20/02/2011 regarding mobile number [protected].
We appreciate your concern and thank you for bringing this to our notice. We sincerely regret the inconvenience caused to you due to this unpleasant experience.
We have analyzed your account details and found that masti pack service has been activated on your number from your end by calling our VAS helpline.
Hence we would be unable to process the reversal for the same.

However, you can deactivate the same by sending the text, CAN<space>MASTI -?53030
Your feedback regarding the call centre interaction has given us an invaluable opportunity to introspect on areas to improve and accordingly the corrective actions have been taken.
The docket number for your future correspondence is[protected].
We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,

Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 20-Feb-2011 15:44:35
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecara.[protected]@vodafone.com
Subject: requesting for waver


Dear Sir, my name is Sandeep Sharma and my mobile no. is [protected] and i m a loyal customer of Vodafone. On date 18/02/2011 , Rs. 30 has been debited from my account without any intimation.. Dear sir that time i was in rural area and there was no facility to recharge at a time , and that time i felt helpless to make my urgent calls... because of inconvience deduction by you.. Dear sir 10 days before i wanted to leave Vodafone by no. portibility.. because o[censored]tter rude service of your customer care services and unneccesary deductions.
but that time your officer convienced me to remain with Vodafone. and promise me that it will not happen again.. but all in vain..,,,,

Dear sir, please help me to be loyal with Vodafone.. Waiting for Your positive Response.. and plz credited Rs.30 into my account


Thanx and Regards,

Sandeep Sharma
[protected]

I was on roaming service at Mumbai . My connection is from Vodafone, Kolkata.
The connection was working fine till 24rth Feb 2011 early morning. Since 6 am on wards the connection was getting disrupted and the sign of SOS was coming at the place where the strength of signal indicates.
My connection is on Blackberry and all services like GPRS, Mail etc are activated.
The signal was not there and intermittently the lines were getting out of range.
Being in Business my Email and Blackberry chat services were disrupted and the call were getting failed. Since i was on short visit to Mumbai being out of communication was disgusting.
I called up Vodafone help line [protected] from another land line (this is chargable) at about 9 am. I was told that this is Helpline for Mumbai nos only and since i am from Vodafone Kolkata i need to call up Kolkata help line [protected] to address my problem. I called Kolkata help line ( paying STD charges) and was told that all sevices are active and there is no problem from Vodafone , Kolkata side. I was suggested to once remove the SIM card and again place it, and even than if the problem persists, to go to the nearest Vodafone store.
As the problem was not solved even after reputing the SIM i went to Vodafone store at Goregaon . I was told that since they do not have Kolkata card i need to go to Vodafone HeadOffice at Lower Parel. Goregaon branch regretted their inability as they do not have any system to access the Kolkata nos. I pointed to them that if they accept Payment for any roaming no including my Kolkata no than at least they accept my complain over there. The store at Goregaon refused. Since lower parel was far off i requested Goregaon office to accept my written letter.
The staff flatly refused to accept the letter and said they do not have any authority. They started talking in circastic manner and suggested that if i want to give the letter the the Police Station is opposit side and i should give it there.
I had to lodge a Police Complaint, FIR No 616 under Sec 155 .
My question is :
1. If a complaint is given why any Acknowlegement is not given to the subscriber.
2. Does this practice is followed by all Telecommunication cos and specially with Vodafone.
3. How TRAI / DOT can be requested to give guide lines as to what is the procedure to lodge a complaint.

[protected]@hotmail.com

Dear Sir/s,

I had requested for MNP dated 18 Feb 2011 on my Vod number [protected] to Idea Cellular. I am using the Vodafone Service since more than 3 years in MP-CG circle.

On my request No. VY135979, I got a reply message on 23 Feb 2011 (10.04 PM), that it has been rejected due to the number or range is in contractual obligations. What this nonsense is all about.

I had been facing severe network problem since two months and complained also twice to Vodafone about this. After that I had gone for the portability option. I have been a corporate CUG subscriber of Vodafone since 3 years. If this is the reason for rejecting my MNP request, then I have to unfortunately say that this whole process of MNP is nothing, but just a mockery to the telecom revolution in this country.

I hope that TRAI will take strict action against this asap.

As per Vodafone my unbilled amount for this month is more than 4100 RS. Which is incorrect as per plan offered as in the month end it will be less than 2000 RS. I have already made the payment of RS 2700 this month. That’s means at month my bill will reflect some negative amount.

If I have made all the payment in advance what is the use of postpaid connection. Also if there is enough negative amount in my account why my outgoing was barred 3 time in this month. Why no one is ready to fix or explain me what is going on I am your consumer. Where is my credit limit of Rs 1800 committed to me. This will be my last mail I need complete explanation on this as soon as possible.

(Note: How this is happening : before bill generation your system calculation every call @ 1Rs per min. How every my call rates are 49 Paisa per sec. Vodafone offer 2000 nation message free on my connection, however before bill generation you are charging it as 1.50 paisa.
So in the end the unbilled amount you are tell me i.e. Rs 4134 is only false value. In the month end I will not receive bill more than 2000 RS. I have already made payment of 2700 RS. Why you are asking more payment.)



Suffering this issue from past many weeks. My phone no [protected] outgoing was barred number of time without proper intimation and no one from vodafone is contacted me with details after multiple request.(All E-details with me)