Vodafone India Complaints & Reviews

Dated: 28th February 2011

Dear Sir,

I, Priya Chaku, staying in Jodhpur, Rajasthan, had opted for mobile number porting from vodafone to airtel on 16th

February 2011 by submitting all the required documents including the passport as well as the CAS form. I have paid the

retailer Rs.20 as well.

I received a message on my vodafone number on the same day.
1. Hello! Your Unique Porting Code is VR198323. This code will be used as an reference during porting and will be valid

till 21/02/2011 6:23:22 PM.

On 22nd February I received 3 messages on my vodafone number again.
1. Hello! We have received your Porting Request VR198323 dated 22Feb11. We will validate your request and will revert

on confirmation bby 96hrs TAT from the time we reveived the request from MCH
2. Request for porting your mobile number to airtel has been received and your application is in process.
3. Your request for Porting the [protected] to Airtel has been received.

The airtel custumer executive told me that my new airtel sim has not been registered yet. Kindly solve the problem as

soon as possible as I have been eagerly waiting for my mobile service to get ported to airtel.

Thank you.

Regards,
Priya Chaku

My vodafone number to be ported to airtel : +91 [protected]
Presently I am using another airtel number temporarily : +91 [protected]

Vodafone is charging me for vodafone mobile connect and vodafone live. Thought i had cancelled vodafone mobile connect few months back I am still being charged. Just that I happened to see my bill today I realised this issue.
I have been paying bills of above RS 2500 ranging from[protected] per month

Now im not sure If I have been cheated on the usage also. Which i strong believe I have been

I want Some kind of Assurance and justice.
These cellular companies only know to cheat.

To whom so ever it may concern,

I have requested for migration of my vodafone prepaid connection to postpaid through on of your executive on 18th of february 2011,its a corporate connection request.And now its 8th day post paid connection is not yet activated.Your manager karthik is harasing me, not responding to my calls or mails.I am repeatedly calling him but he is not picking up my calls or so.My prepaid Number is disconnected since yesterday.

I want strong action against the guy Karthik Arianna ( DSA manager) contact:[protected]
and i want immediate re-connection of my prepaid number It is also deactivated 48 hours back.

I ll be waiting for your assistant at the earliest.I ll sue your executive because this number is my business number too.


Thank you
Zahed.
My alternate number: [protected]

Hi
Am Dev Anand, Bangalore ([protected]@yahoo.co.in)... I had requested Vodafone to subsidize my calls to US @ 4p/sec by recharge of Rs.17 on 15 Feb 2011.. I got charged Rs.17 and an additional Rs 30 was cut... Later I got my message that MCI (Miss Call Information) was activated... I have not requested for this and somehow somebody has activated this (Fault of Vodafone for which I have to bear charges).... I called up customer care executive and reported and he replied the service wud be cancelled... I havent received any confirmation of deactivation of MCI... and Rs.30 hasnt been refunded.. After the incident on 15 feb 2011, I tried callling customer care exec [protected] and am not able to reach the customer care option as the call gets looped back to the main menu... so i emailed the vodafone care email, and they replied telling charges being cut for MCI (Rs. 30) but no word of refunding it... Pl tell me should I bear the cost for the mistakes of some vodafone mistake...Have attached copy of the balance getting deducted into negative balance, after they suddenly cut Rs. 30..

Hello Sir,


I am customer of Voda Phone under number [protected]. Last month i activated services of gprs on mobile under Recharge pack 58/- for 2 Gb Net surffing for one month.
After 15 day using this service i tried to check the balance of data left for surffing, so i called the Voda Phone Customer Care regarding how much data i have left after completion of 15 days o[censored]sing these service, but the Customer Care person reply that they done have any mean to check the balance of data left for surffed and they suggested that we can rely on our mobile data counter for the balance.

But after some day during suffing they deduced my 150/- from balance and made my balance - 81/- . When i talked to Voda Phone Customer Care regarding this they replied that you have exceeded the limit of data sufffnig so the amount 150/- has been deducted.

It is very sorry to say that this really a wrong way to deduct our amount, even then i am sure that i have exceeded the limit of data surfing because i am from IT site a have better idea of net i have surfed but due lack of any information i have no evidence to prove this.

So Kindly help me in this regard because this can happens with many other also


Thanks

I purchased a Vodafone Prepaid card on 23rd Feb 2011 (Wednesday). Submitted all my documents. Was told by distributor (from whom I purchased the card) that service will be active in 15 mins. It took me more than 2 days and multiple calls to vodafone and visits to the distributor to finally have it activated today 25th Feb.

Then I tried to activate the Vodafone Live 99 pack that gives 2GB data (GPRS access) for 30 days. I was told by Customer Care (yesterday) that I need to sms "ACT VL99" to 111 to activate the plan. I did exactly that. I get a reply "you are not eligible for this offer". I had confirmed with the distributor and the Customer Care beforehand that this pack can be activated on any prepaid plan. No restrictions. And now this happens. Also I did a recharge of Rs. 205 and have a balance of 184 so they cannot claim I have a low account balance.

Since today afternoon I have been calling 111 but everytime I follow the menu and press 9 to speak with customer care, the IVR resends me to the main menu. I also called [protected] and the same thing happens there.

Very disappointed with their service (or lack of) and false statements. Would appreciate it if anyone can guide me on how to solve this data plan issue.

Hi,
I have been using vodafone number # [protected] for almost 3 years. I was having trouble in activating edge/gprs connection on my number, hence I had applied for Mobile Number Portability(MNP) to airtel network on the 16th Feb 2011.

On 25th Feb 2011 I recieved a SMS from vodafone saying that "Porting Request VM172952 dated 22 Feb 11 has been rejected due to the number or range is in contractual Obligations."

When I called Vodafone customer care they informed me that since my plan is a corporate plan, they cannot port this number. They have never informed me of this contractual Obligations. Also I was not able to find any such exception on the TRAI site.

Requesting you to register my complain and take appropiate steps.

regards,
Amogh Gupte

Hi
This is is vishnu kumar sharma need to tell that i took a vodafone number [protected] from nangal choudhary, one day somebody called me and said that he want to take my number and was ready to give rupees 2000 because it looks like a vip number and i forbided him to give him my number. Then he abused me and told i will take this number forcefully. and next day my number was using by that person on his name. I need to tell to CEO of voadafone that i gonna file a case on your company and want to ask is that kind of services provided by vodafone. I suggest to every one not to take the vodafone sim card. it cannot provide the services like other telecom companies.
Thanks
By
Vishnu Kumar Sharma
Mob-[protected]
vill- bhamanwash Kheta
Tehsil- Narnaul
Distt- M.garh
State- Hryana
pin 123023

Dear Sir,

I have complaint for excess debited in my bank a/c on 23.01.11 & 02.02.11, but till date there is no response, please look into matter & improve your compliant system.

Thanking you

Gopal R Agrawal ([protected])


--- On Wed, 2/2/11, gopal agrawal <[protected]@yahoo.co.in> wrote:


From: gopal agrawal <[protected]@yahoo.co.in>
Subject: Re:
To: vodafonecare.[protected]@vodafone.com
Cc: rashna.[protected]@vodafone.com, j.[protected]@vodafone.com
Date: Wednesday, 2 February, 2011, 7:33 PM


Dear Sir,

I have complaint for excess debited in my bank a/c on 23.01.11, but till date there is no response, please look into matter & improve your compliant system.

Thanking you

Gopal R Agrawal ([protected])



--- On Sun, 23/1/11, gopal agrawal <[protected]@yahoo.co.in> wrote:


From: gopal agrawal <[protected]@yahoo.co.in>
Subject:
To: vodafonecare.[protected]@vodafone.com
Cc: rashna.[protected]@vodafone.com, j.[protected]@vodafone.com
Date: Sunday, 23 January, 2011, 9:04 PM


Dear Sir,

I have recharge Rs. 333/- on 05.01.2011 for my Mobile No. [protected]. The said amount is debited in my account but didn't refill, then same date i again recharged & refilled correctly. My account is debited twice for Rs. 333/- on 05.01.2011,but get one refilled. I have compliant on phone on 111, they said it will be credited within 5 working days, but there is no credit in my account, then i again compliant on 15.01.2011 vide no. [protected], they said it will be credit within 48 hours, again there is no credit in my account. then i again compliant ( 3rd time) on 19.01.2011 vide no.[protected], again they said it will be credit within 48 hours, but till today there is no credit in my account. I am attaching my bank accout statement. so please give my credit & improve your compliant system.
Thanking you

Gopal R Agrawal ([protected])

Dear Sir,

This is to inform you that yesterday i have recharge my no.[protected]. with Rs.20, today 24/feb/11 there is again deduction by you of Rs.15. i cannot understand what is going on. Vodafone continuesely doing mently harasment with me.. i never requested for any VAS service. but you are still looting my account. sorry for rude words. but it is fact. Dear sir i have already done msg. i.e START DND to 1909 as per your guidence and also stopped my masti pack by msg. which was started by you without my request. Sir, i want to know i want to know that now why you have duducted Rs. 15. and please this time give me waver..



I am still loyal with VODAFONE. and Hoping the same from your side for your customers..



--- On Mon, 21/2/11, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:



From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Re: requesting for waver [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Monday, 21 February, 2011, 6:01 PM


Dear Mr. Sharma,

Thank you for your email dated 21/02/11 regarding your mobile number [protected].

We sincerely regret the inconvenience caused to you due to this unpleasant experience.

We would like to inform you that, to stop all the Promotional calls and messages you need to send START DND to 1909( toll free) as an sms, same will take a time of 7 days to stop all the promotional messages and calls from the national operators.

The docket number for your future correspondence is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in





---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 21-Feb-2011 17:12:19
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com
Subject: Re: requesting for waver

Dear sir,
Thanking you for mail me back . This will help me lot in future for your kind assistance. but sir there is a confusion between us that after calling your VAS service on my number, my wife thought that it was a miss call. so she call back to your VAS service for conforming that who is calling.. By the time you activated the same service for which was you are calling to us. same time another message display on my mobile that you have not enough balance to activate the miss call alert service ,,and we are sorry for this..
Now queshion aries that i never asked for masti service and miss call alert service. then why the sms displaying on my mob. that one service is activated and another was in waiting because of less balance.. Respected sir, Please help me out regarding this issue. and please guide me that how can i restrict un-necessary calls by VODAFONE and SMS

Waiting for Your positive response

Your Loyal Customer,
Sandeep Sharma
[protected]


--- On Mon, 21/2/11, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Re: requesting for waver [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Monday, 21 February, 2011, 2:13 PM








Dear Mr. Sharma,
Thank you for your email dated 20/02/2011 regarding mobile number [protected].
We appreciate your concern and thank you for bringing this to our notice. We sincerely regret the inconvenience caused to you due to this unpleasant experience.
We have analyzed your account details and found that masti pack service has been activated on your number from your end by calling our VAS helpline.
Hence we would be unable to process the reversal for the same.

However, you can deactivate the same by sending the text, CAN<space>MASTI -?53030
Your feedback regarding the call centre interaction has given us an invaluable opportunity to introspect on areas to improve and accordingly the corrective actions have been taken.
The docket number for your future correspondence is[protected].
We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,

Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 20-Feb-2011 15:44:35
To: vodafonecare.[protected]@vodafone.com
Cc: vodafonecara.[protected]@vodafone.com
Subject: requesting for waver


Dear Sir, my name is Sandeep Sharma and my mobile no. is [protected] and i m a loyal customer of Vodafone. On date 18/02/2011 , Rs. 30 has been debited from my account without any intimation.. Dear sir that time i was in rural area and there was no facility to recharge at a time , and that time i felt helpless to make my urgent calls... because of inconvience deduction by you.. Dear sir 10 days before i wanted to leave Vodafone by no. portibility.. because o[censored]tter rude service of your customer care services and unneccesary deductions.
but that time your officer convienced me to remain with Vodafone. and promise me that it will not happen again.. but all in vain..,,,,

Dear sir, please help me to be loyal with Vodafone.. Waiting for Your positive Response.. and plz credited Rs.30 into my account


Thanx and Regards,

Sandeep Sharma
[protected]

I was on roaming service at Mumbai . My connection is from Vodafone, Kolkata.
The connection was working fine till 24rth Feb 2011 early morning. Since 6 am on wards the connection was getting disrupted and the sign of SOS was coming at the place where the strength of signal indicates.
My connection is on Blackberry and all services like GPRS, Mail etc are activated.
The signal was not there and intermittently the lines were getting out of range.
Being in Business my Email and Blackberry chat services were disrupted and the call were getting failed. Since i was on short visit to Mumbai being out of communication was disgusting.
I called up Vodafone help line [protected] from another land line (this is chargable) at about 9 am. I was told that this is Helpline for Mumbai nos only and since i am from Vodafone Kolkata i need to call up Kolkata help line [protected] to address my problem. I called Kolkata help line ( paying STD charges) and was told that all sevices are active and there is no problem from Vodafone , Kolkata side. I was suggested to once remove the SIM card and again place it, and even than if the problem persists, to go to the nearest Vodafone store.
As the problem was not solved even after reputing the SIM i went to Vodafone store at Goregaon . I was told that since they do not have Kolkata card i need to go to Vodafone HeadOffice at Lower Parel. Goregaon branch regretted their inability as they do not have any system to access the Kolkata nos. I pointed to them that if they accept Payment for any roaming no including my Kolkata no than at least they accept my complain over there. The store at Goregaon refused. Since lower parel was far off i requested Goregaon office to accept my written letter.
The staff flatly refused to accept the letter and said they do not have any authority. They started talking in circastic manner and suggested that if i want to give the letter the the Police Station is opposit side and i should give it there.
I had to lodge a Police Complaint, FIR No 616 under Sec 155 .
My question is :
1. If a complaint is given why any Acknowlegement is not given to the subscriber.
2. Does this practice is followed by all Telecommunication cos and specially with Vodafone.
3. How TRAI / DOT can be requested to give guide lines as to what is the procedure to lodge a complaint.

[protected]@hotmail.com

Dear Sir/s,

I had requested for MNP dated 18 Feb 2011 on my Vod number [protected] to Idea Cellular. I am using the Vodafone Service since more than 3 years in MP-CG circle.

On my request No. VY135979, I got a reply message on 23 Feb 2011 (10.04 PM), that it has been rejected due to the number or range is in contractual obligations. What this nonsense is all about.

I had been facing severe network problem since two months and complained also twice to Vodafone about this. After that I had gone for the portability option. I have been a corporate CUG subscriber of Vodafone since 3 years. If this is the reason for rejecting my MNP request, then I have to unfortunately say that this whole process of MNP is nothing, but just a mockery to the telecom revolution in this country.

I hope that TRAI will take strict action against this asap.

As per Vodafone my unbilled amount for this month is more than 4100 RS. Which is incorrect as per plan offered as in the month end it will be less than 2000 RS. I have already made the payment of RS 2700 this month. That’s means at month my bill will reflect some negative amount.

If I have made all the payment in advance what is the use of postpaid connection. Also if there is enough negative amount in my account why my outgoing was barred 3 time in this month. Why no one is ready to fix or explain me what is going on I am your consumer. Where is my credit limit of Rs 1800 committed to me. This will be my last mail I need complete explanation on this as soon as possible.

(Note: How this is happening : before bill generation your system calculation every call @ 1Rs per min. How every my call rates are 49 Paisa per sec. Vodafone offer 2000 nation message free on my connection, however before bill generation you are charging it as 1.50 paisa.
So in the end the unbilled amount you are tell me i.e. Rs 4134 is only false value. In the month end I will not receive bill more than 2000 RS. I have already made payment of 2700 RS. Why you are asking more payment.)



Suffering this issue from past many weeks. My phone no [protected] outgoing was barred number of time without proper intimation and no one from vodafone is contacted me with details after multiple request.(All E-details with me)

Dear All,

I am writing this complaint to bring in a serious issue with my vodafone data card. i bough a new data card on saturday (19th Feb, 2011). The person who gave me the cars said that it will start working on sunday evening or monday. The lady who gave me the first sales call on saturday said that buy our card and the services will get activate today evening itself. Finally i got a call from vodafone verification department on tuesday noon and my card got active on tuesday evening.
The irony is that i am not able to connect that data card et al. it is always giving an error message. No post sales call from vodafone. Really, the kind of services vodafone is giving is really pathetic. i would request all members not to go for vodafone data card at any cost. While calling on helpline i was put on listing to their promotional offers on every option. i lost my hard earned money and now looking to sue the company for their pathetic service.

i will provide further details in my next post.
Data Card IMEI No.- [protected]

- Ravi ([protected])

Dear Sir/Madam,
this is inform u that my no. daily Rs 5/- deducted everyday from my balance. i have complained against this on ur CC. but no resolve my problem till time. i hope u hiring my problem soon. And will be obtain good result. I want to de-active this service and confirm the process.My Mobile No. is mention below-

[protected].

I m facing more problem with this services.pls look this matter and u can call against related this query.

pls call
[protected],and same no.

I am having the same problem. I have a corporate postpaid plan last 2 yrs. Last 2 days I am not able to connect to any other network apart from vodafone. Also the customer care number 111 is not working. I have also replaced the SIM card in Vashi Vodafone store as suggested by great customer care executives of Vodafone. But still it is not working. Also I used the sim card in different handset but still same problem. The stupid Executive just keeping on saying that everything is fine from our side. I will suggest everyone to switch to other network and stop using vodafone. Even now mobile number portability is there so no need to change the number.

recharge card problem, after having scratched out the black thing two numbers also got scratched off. i was told to go to the nearest vodafone care center but the one in south x 1 delhi was unable to help and wasted much of my valuable time. i was told to come back after 3 days for the service was not available! moreover, i live in noida!!!!!!!

i wish to deactivate this annoying messages of the cricket news and scores that keep coming from 567889, but do not know how to.

Dear Sir,

I am using Vodafone postpaid services in AndhraPradesh([protected]),but i am not satisfied this service ,i am getting lot of network problem .Thats why i have sent the request on 1900 for number portability from Vodafone to airtel. I have submitted all document to airetl Company,but Vodafone not providing NOC and rejected by saying due to the number or range is in contractual obligations.

Kindly help..

Unique Porting Code is VA179274

Regards
Nagaraju
Hyderabad
[protected]

Generally my mobile phone bill is in the range of 600 to 800 for my mobile No.[protected].But this time the bill is Rs 4000.Vodafone claims that I have made long calls to Chile(a country in South America) on 15th of feb.I HAVEN'T MADE ANY SUCH CALLS. They blocked my outgoing, I have even paid Rs 1500 demanded by them to resume my outgoing.
Now when I SUSPECT THAT MY NUMBER HAS BEEN CLONED their is no cooperation from vodafone.Even after 80 hrs of my complaint and 3 mails to vodafone care and Nodal officer I have received no response.My complaint No. is[protected]

Copy of my mails are given below:


On Tue, Feb 22, 2011 at 1:00 PM, meharban singh <[protected]@gmail.com> wrote:
Reminder 2

Its been more than 3 days since my first complaint still I haven't received any call from your side

Regards

Meharban Singh
([protected],[protected])



[protected] Forwarded message[protected]
From: meharban singh <[protected]@gmail.com>
Date: Mon, Feb 21, 2011 at 6:23 PM
Subject: Fwd: Intimation of the suspected clone of my mobile number [protected]
To: Sushma.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com


Reminder 1

Its been more than 36 hours I made my first complaint on vodafone care I haven't received any call from your side.
This is a serious matter kindly look into it

Meharban Singh
([protected], [protected])

[protected] Forwarded message[protected]
From: meharban singh <[protected]@gmail.com>
Date: Sun, Feb 20, 2011 at 12:12 PM
Subject: Intimation of the suspected clone of my mobile number [protected]
To: Sushma.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com


Dear Vodafone Care Team/ Nodal officer

This is in continuation to my complaint at vodafone care (complaint number[protected]

I would like to recall vodafone team that my outgoing calls for the number [protected] were barred on 16th of Feb 2011 saying that I have called some ISD number that was chargeable at Rs 12 per minute and my unbilled amount was around Rs 3200.
In order to resume my outgoing I was demanded to deposit an amount of Rs 1500 which I did from vodafone store on 16th evening.

This is for sure that I haven't made these calls moreover my unbilled amount is growing at a very rapid rate.

I suspect that my number has been cloned and its not me who is making the calls.Kindly look into the matter and come up with a suitable solution.
This is urgent and take it seriously.

Regards
Meharban Singh
([protected], [protected])