Vodafone India Complaints & Reviews

Hi I am are Retailer of vodafone company , I have done wronge Recharge on vodafone Customer, Detail are given Below
Right Number of vodafone customer - [protected] (UW[protected])
Wrong Number of vodafone customer- [protected] (UW[protected])
Retailer Flexi Number - [protected]
Recharge date - 26/1/11
Recharge Amount - 350

plz reversal the amount ASAP,,,,,,

my del num is [protected] name shailesh
concern ; i im vodafone user from last 3 years but they are unable to provide no service of internet and cstcare and no free min service when i take plan of 96 gprs service at 1 jan not able to access gprs ion any handset and able to use other vodafone num gprs in same handset i make a complint abt that in tvs of sec 19 chandigarh abd but no resulution provided and after mnp i req to port out they rejected my complint with error wrong prot code and i chek my port code and send req by me and i am also work in docomo and checked my port out req upc in docomo the code is right they commit to give me std 40 ps and call rate 1 ps 3 sec local vodefone and at night 6 sec 1 ps and no plan getting by me and my free min 96 avail in acc and not able to use so plz help i am not satisfied with company and want to port out


my email id is [protected]@gmil.com

I have a corporate plan in which i get around 800 sms free per month.
But when i saw my bill i found out that Vodafone has charged me Rs 1/- for local sms and Rs 1.5/- for national sms. when i called them up they said that sms is chargeable on following days
-- 31st Dec
-- 1st Jan
-- 14 Feb (valentine day)
-- Friendship day
-- Diwali

Then i asked them y they did not inform us in advance. For this they said that sms was send one day before the chargebale day to all customer. As i have enrolled for "do not disturb" option, i did not receive the sms.

First of all whats the point of having free sms if they charge it on these special days. That is time when u send sms. Secondly y did they not send intimation about charges on special days through sms. Do not Disturb option is not for such important sms. Vodafone is cheat it is better to switch to some other network.

[protected]

HI

I WAS USING VODAFONE CARD LAST 4 YEARS THIS CONNECTION WAS POSTPAID.ON 18/10/2010 I WAS CHANGE MY PLAN POSTPAID TO PREPAID , THIS PLAN GOING ON BUT AFTER 15 DAYS THE CARD WAS GONE TO CLOSED.WHEN I WAS CONNECT TO VODAFONE STORE, THEY TOLD TO ME THIS CARD NO.IS ALSO ISSUED TO ANOTHER ONE,I HAVE A PROF OF THIS

SO, I WANT TO COMPLAIN GRAHAK SURAKCHHA FOR THIS MISTAK KINDLY SAGEST TO ME. MY NEW NO.[protected]

I have purchased sim card no [protected] of Vodafone company. I had submitted all the required documents of KYC i.e. ID proof, Adress proof. Now my sim card is blocked without any reason, and no incoming or outgoing call is possible. On contacting the SIM card seller I am repetedly being told that your SIM will be unblocked tomorrow, but that tomorrow has not come so far. I am at a very important post in my organisation, and have to repetedly interact with very senior functionaries. I have already lost a lot of my position with is unacceptable act of VODAFONE. Please arrange ro resolve it immediately. Thanking in anticipation

I have noticed 7 fraudulent transactions for the amount of Rs.10,500/- to Vodafone billdesk on 24th January 2011 from my HDFC Bank a/c thro’ net banking and the details as below;

Date Narration Ref.No. Amt (Rs.)
[protected] POS [protected] 710928 1500.00
[protected] POS [protected] 710926 1500.00
[protected] POS [protected] 710915 1500.00
[protected] POS [protected] 710912 1500.00
[protected] POS [protected] 710903 1500.00
[protected] POS [protected] 710901 1500.00
[protected] POS [protected] 710901 1500.00

I contacted with my HDFC bank and lodge complaint on the fraudulent transactions..

I have sent a compalint mail to vodofonecare.[protected]@vodofone.com also i have contact to Vodofone Store, but they told me to get a reply from Vodofone within 2 days.

I request you to investigate this matter and help me in getting the money back from Vodafone since I am not the customer of Vodafone

N.Sethuraman
Mobile:[protected]

Vodafone has assured me that There Vodafone Edge Data card will give 100 kbps to 500kbps but it is not giving even 20 kbps speed .
I have taken it under corporate offer now they not afraid to cheat there corporate customer.
Inspite of this they tell me that in Rs 99 i will get unlimited downloading but now saying that it is only surffing .
I ADVICING TO ALL NOT TAKE VODAFONE'S
DATA CARD
VODAFONE IS CHEATER

I am Vofaone user for more than 2 years and my number is [protected] and it is a corporate plan. For the last 4 months (from Sept 14, 2010) I am experiencing network related issue as I am not able to receive any calls on my number. There is an issue with the incoming calls and I am not getting any incoming calls and this is in whole Delhi-NCR. I have made complaints many time on the customer care of Vodafone but still the same issue. They asked me for a time froma of 3 months to get it resolved but now its been more than 4 months and there is no one who is taking care of this matter.
Whenever I call customer care they say please give us a chance and we will check for this but bothing happens.

Now, when Mobile Number Portability (MNP) is launched in Delhi, I applied for that and now they are not allowing me change the Subscriber as they have changed the Unique Port Number twice and as per the guidelines from TRAI, Subscribers cannot change the Unique Port Number for 15 Days once it is issued to any mobile number.

Please help as Vodafone has Harassed me a lot.

After written the mail vodafone dont want to return my money so kindly suggest me.






Dear Mr. Giri,



Thank you for writing to Vodafone regarding the Vodafone alerts on your Vodafone mobile number [protected].


We would like to inform you that as per our records the Mehfil e Timepass alerts has been activated on your vodafone mobile number by your own request. If you wish to deactivate the same, we request you to kindly dial *123*601# . As soon as we receive the request, the same will be deactivated within 5 hours.



Assuring you with best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com



We value your association with Vodafone.

Happy to help,

Kawal Popli

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: dilip.[protected]@bcubeit.com
Sent: 20-Jan-2011 20:06:56
To: vodafonecare.[protected]@vodafone.com
Cc: Sushma.[protected]@vodafone.com; vivekg.[protected]@vodafone.com
Subject: Complaint Aginst Poor Service

Dear Vodafone,


My Name is Dilip Kumar Giri -[protected] is my vodafone contact No. From last 4 months vodafone people are cut my rs.30 in every month for some songs something like that ( I don't know what exactly ).

Regarding this I spoke to the call center they are not responding properly, even they disconnect the call also. They told me that "on next time it will not happened we deactivate the services. Some times I can not speak to the your call center CCE as they block my number in Ivr.

Really I am surprise its continuously happening with me. I don't know if you taken rs.30 from one person. then........

If Vodafone need money then ask me I will give you Rs.100 in every month as Vodafone begger fund.

So kindly look the matter and do the needful as soon as possible

Regards,
Dilip Giri
[protected]
[protected]

I am Sunil Sharma last 5 yr's Vodafone prepaid costomer my mob. no. [protected] sim card reject by vodafone costmer care. when i asking costomer care they told me that now as per goverment Rouls Re-submit all document" then start ur sim card after i went to Vasai (west.) Vodofone ministore and Re-Submit my pan card address proff and driving license Zerox Coppy with my photo copy and Rs. 25/- new duplicate sim card. They told me that it would be activated in 24 hours. It was not and since when I called them on Monday, there was no response. Then when I called the customer care, they told me it would be done in 24 working hours. So I kept quite. Then till Thursday, it wasn't. So I went to the store in person and gave a complaint. What a service from those girls? I don't know who the hell recruited them and for what they are sitting there and what kind of service they provide. They were just chatting and told me that as the details are not correct, they didn't activate and now its activated. I questioned them that now, I didn't give them any details and how come they would activate it in 24 hours? I was waiting for the whole day and still it is not done. I am totally fed up with those inefficient vodafone sotre. Kindly help me please and want to take actions against vodafone store and get me my sim card activated.

I bought Vodafone data card 24.12.2010 but this data card is not connecting services and not opening any web site. I have called up several times to the 5566 helpline but all of them were unable to resolve the issue. On the instruction booklet it is written that it is compatible for windows XP operating system, I am having same operating system on my computer. I have several times requested to send the technician at my home for resolving the issue but no one from the company is interested to come and check the problem. Worst case is that without using the services I have received the bill and I am sure there would be the next bill coming on right time.

Data Card No: [protected]

Name: Umesh Tambe
Contact No. [protected]
E-Mail: [protected]@endurance.co.in

Dear Sir/Madam,

This is for your kind attention that I am Vishal Agarwal using Vodafone no. [protected] from last 4 years. When i purchased it was a e-top no after one year the etop facility is disconnected by your side. now from last 3 years I am facing problem in that no. In this no. When i called to customer care no. 111 the IVRs system not transfer my call to customer care executive and any tariff is not working on that no. yesterday i registered a request for MNP service and it is rejected by your side i got a sms that this no. is in contractual obligation.

So here I am requesting you to as I am a Old customer of your company please give me tariff facility or change my network.....its a humble request please do it for needful.

With Best Regards,
Vishal Agarwal

I would like anyone who ever thinks of shifting to vodafone to know the realty of Vodafone,they might advertise giving 10 reasons to shift to their but don't fall prey to their ads as they are only good at Ads.

I've been using Vodafone in Bangalore for the last 3 years,the first 2 years went fine no hassles at all.Once Hutch was taken over by Vodafone service started eroding,its an irony that after a global giant took over the service worsened.

Problems I faced and continue to face inspite of several several calls to the so called "Happy to Help" customer support team:

1) Cross connection always happen during conversations,you can hear cow's moo,people laughing,people talking in strange lasnguages.I'm fed up,till date I have complained about 12 times regarding this all they say is they give you a date and say within this date your problem will be resolved and they just close the complaint nothing happens.I complained the last time hoping atleast now since Number portability is launched they might take complaints seriously,to my surprise they are asking me which handset I'm using as if its not their fault,many of my friends using vodafone have the same problem,its not location specific or handset related

2) GPRS data packages rip you off.Even if you don't exceed the data usage limit they charge you anywhere between 100-150 and if you argue with the customer care saying that your mobile counter shows you have not exceeded the data limit all they say is as per our computer you have exceeded blah blah MB.
And you know what Vodafone doesnt have any means to check your data usage details.

3) Even if you subscribe to the DND (Do Not Disturb) service,you still recieve promotional calls from the so called Vodafone Promotions department,Vodafone is an expert in ANNOYING YOU be it their CUSTOMER SERVICE which does not exist though its more of a self service.

4) Once I told the customer care guy you'll loose customers once number portability is launched if you continue to provide such type of service, to my surprise he responded "It does'nt matter to us", can you believe it this is how an international network trains their employees regarding Customer relations.I weep for the future of Vodafone.They don't value customers and generate revenues by deducting balances to post profits every quarter.Moreover they hate to resolve your complaints when you call to the customer service, they just want to hang up as quick as posssible and they advertise as "Happy to Help" when the fact is "HAPPY TO RIP YOU OFF".Never expect them to even listen to your complaints.

All right so called Vodafone I'm "HAPPY TO END"...................
I'll switch to some other network who value customers,thanks 4 ur interrupted and annoying services.

I have been suffering extreme network problem for the past 3 months. 8 out of 10 calls drop.Even after tons of mails and calls my problem has not been resolved.
i have suffered heavy losses due to this.
Due to frustration I threw my handset and had to incur a loss of 25000
My number is [protected]
Apart from this number I have 3 other vodafone numbers
kindly help me out

Hi,
I am vinay jain, i am very unsatisfied from vodafone, i have taken a postpaid connection on sunday[protected], but my connection is still not in service. and from that day i have received about 10 to 15 calls from vodafone but nothing. Whenever i call to vadafone executive, they said to me "let me check it sir can u pls put on hold".
but they Will not come back.
NoW What i have to do.......................

Respected sir,


I am gsm customer of vodafone connection. I want the details from april 2011 about the incoming & outgoing call details. On my maill id my mail id is barskar. [protected]@gmail.com my vodafone gsm card no is [protected].

Kindly give me the detail as early as possible.

With regards.

Sunil barskar...

RESPECTED SIR,
LAST THREE TO FOUR DAYS I M COMPLAINING ABOUT MY BLACKBERRY MESSENGER ACTIVATION IN MY VODAFONE PREPAID NO [protected] OF MUMBAI CITY. TO THE VODAFONE CUSTOMER CARE , BUT THEY ARE UNABLE TO PROCESS MY WORK.
THE REASON THEY ARE REPLYING IS MY HANDSET IS NOT REGISTERED OF MY HANDSET,BUT OTHER CARDS BBM SERVICES ARE ACTIVATED IN MY PHONE.THE PROBLEM WHICH I M FACING IS ONLY WITH MY VODAFONE NO....
SO SIR THIS A KINDLY REQUEST TO SEE TO THE FAULT AND ACTIVATE MY BBM SERVICE IN MY VODAFONE PREPAID NO [protected]..AS SOON AS POSSIBLE.

THANKING YOU,

YOURS FAITHFULLY

ALPESH PATEL

I am fed up with the promotional calls from Vodafone. I have already send SMS on 1909 with text START DND approximately six months back, but still I am receiving these calls. They start calling specially when I am on Roaming. I am getting daily three calls on routine basis the same call again and again. If I have not opted for the Promotional scheme for the first time then why they are calling for the same scheme again and again. I want this to be stopped.

i am a subscriber to vodaphone pre-paid mobile. on[protected] at 11:10 a.m. i received a message
from vodaphone number 55435 " you have been charged Rs.50/- for this game." and my balance was reduced by Rs.50/-. we have not downloaded any game. we tried to call customer care 111 and then customer complaints cell of vodaphone 198. in these services the concerned persons informed that because you have downloaded the game Rs. 50/- was deducted. we protested saying that we have not downloaded. and we asked for reversel of the amount. they replied that it is not possible.

kindly see that the amount is reversed immidiately.

ch. s kiranmmayi
mobile no.[protected]

Dear Sir/Madam

I had submitted a letter to Vodafone at their lowerparel outlet metting Mr. Mukesh, submitting a letter to him asking to discontinue my two numbers [protected] and [protected]. The letter submission date is 7th January, 2011. Out of these two numbers one is discontinued and the other number [protected] is still active. When calling Vodafone at 198, I get a reply saying within 24 hours your number will be discontinued and for this I got a call on last monday i.e. 10th Jan. 2011. But till date there is no action. When today I called at 198 one Mr. Rajendra picked the call asked him why the number is still active, I get an reply saying that your billing cycle is 17th of the month and it will be done on 17th only. May I know why this extra money recovery from a customer who has submitted a letter on 7th Jan. 2011. This is a complete cheating towards a customer who is honest and pays his bill every month via ecs. I dont know why vodafone dont feel like discontinuing the number and keeping the billing cycle on, this shows that they want to grab money unnecessary harassing the customer.

I would request you'll to take an immediate action against Vodafone company I feel this is a complete cheat towards the customer and this they might be doing with others also.

Waiting for your kind reply.

Thanking you

Yours faithfully
Jaiprakash Naik
+91 [protected]