Vodafone India Complaints & Reviews

Vodafone — Cheating Customers thru their Agent

I am an existing customer of Vodafone/Hutch bearing no.[protected] since 2003. On 3rd April 2008 their authorised agent M/s Abstract Solutions (P) Ltd contacted me to sell me a new no.[protected] and took Rs.250/- cide their Receipt No.22485 and Vodafone form No.80015820 and issued me sim No.[protected]. But later I came to know that the issued No.[protected] is temporary disconected and can not be allotted to me. Why such a big organisation is pressuring me to take another no. and not refunding my Rs.250/-? Its a mental harrasment for me Please look into the matter.

Dear Sir,
RIDICULOUS SERVICE PROVIDED BY VODAFONE.
I HAVE PREPAID CARD FROM VODAFONE 91-[protected], THEY ARE DEDUCTING 30.00 RS FROM MY ACCOUNT EVERY MONTH WITHOUT MY PERMISSION WHEN YOU CALL THEM THEY ARE NOT READY TO LOOK INTO OUR PROBLEMS.
I HAVE TO SPOKEN TO 100 PEOPLE AND THEN WAIT FOR 1 HOUR AFTER THAT WE CAN GET IN TOUCH WITH SENIOR AND LATER ON PHONE GETS DISCONNECTED.
THEY ARE MISLEADING THE PEOPLE BY ADVERTISING ON THE TV WE HELP YOU, IT IS NOT HELP IT IS HARRESMENT. – PLEASE STOP THIS ADVT OF VODAFONE we help you, it should be welcome to the world of harressment.
I gave call to Vodafone and spoke to Mr. chandrakant, before reaching him I have done more then 20 calls, chandrakant agreed their was such issue going on but nothing has been done it, before he speak to me more phone gets disconnected. So many times calls has been given but nobody has responded back or replied back. I again gave call to Vodafone and Again I was asked same repeat questions what is your problem why you have call i cannot transfer your call to any seniors first you speak to me, I said I was talking to chandrakant and mr. jesus, Mr. Santosh replied I don’t know them you talk to me, I cannot transfer to any senior I cannot help you. I asked him is employee code, he replied I cannot provide you my employee code and I also asked him about his last name he is replying I don’t have last name you can call me santosh, do whatever you want.
Is it my fault to take VODAFONE service?
Do these people take us granted?
Is it not Mr. Chandrakant’s responsibility to call back? Is it not necessary for Vodafone employees to provide necessary information instead of giving wrong names?
I don’t want 30.00 rs back I just want to know now is with whose permission they have deducted money from my account?
Secondly I have wasted my time, money and energy which are worth of rs. 15000.00.
I would like to know how Customer care is going to work on this?
Best Regards,
Jigar

Fully agree. Vodafone service is Extreme poor. worse than what is described by Jigar.

Vodafone — Subject: chiting with the name of free

a call has came on 16/11/2009 at1.00pm from [protected] saying that it was from voda service' and he gaided me to browse bollywood masala'and he told that browsing is free for one month but Rs30.00 was deducted from my account. but repited calling of customer care there is no proper respons, complaintno:[protected]
my voda no; [protected]

Vodafone — cheating their false advertisements

I hv purchased a mobile connection [protected] from hutch now vodafone in 2002, during this period hutch/vodafone delivered bills against their services at my address102 markaz road kaila bhatta ghaziabad. In November 2009 my phone was lost along with my vodafone sim, I registered my complaint to provide new sim, as per the rule vodafone promised me to provide new simcard within 24 hour, but after one month they demanded 99 rupees which I was agreed, but now they are saying that my area is no service zone, where they can deliver bills, sell connections, install their towers, how it is a no service zone..?
I just want 2 know that weather vodafone is legal or as per the norms of telephone regulatory authority of India.
I just want to know that Government of India or TRI has declared such type of no service zone areas.
I WANT TO KNOW THAT GOVERNMENT OF INDIA OR ANY OTHER COMPETENT AUTHORITY DECLARED MINORITY DOMINATING AREAS AS NO SERVICE ZONE.
Because i lived in kaila bhatta ghaziabad, which is minority dominating area and vodafone is saying that is a no service zone area.
azad khalid
102 markaz road bhatta ghaziabad
[protected]

We had taken 15 post paid connections of plan Corp Super Saver 199 on trial basis mobile nos.from [protected] to 74.
It was discussed by ur vodafone representative Shri Gyanendra Singh (Business Manager:Galaxzee Marketing Services) that the calls within Maharashtra will be considered as local calls only.
But our members at Satara, Kasara, Lonavala etc within the group connection are unable to make calls since calls have been charged with roaming.
To top the above, the mails that we have mailed to the above mentioned representative and to [protected]@yahoo.com have been unattended and the calls made to him are bein disconnected.
Hopefully our grievences will get solved otherwise we are not interested in continuing your services ne mre.
We request ne of your representative to contact us at the above office Email Id or No.[protected]/27 & [protected].
Please treat this as MOST URGENT.

Hi Azad,

We believe that you have been contacted by our Customer care team and hope that your concern regarding SIM delivery has been clarified. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone person from their nominated agent S.K.MARKETING - ANDHERI visited me for a new connecting . I gave him cheque no: 39637of ICICI Bank in their name which was cleared on 03.11.2009 for rs. 350/-.. For some reason they were not able to give me card for which I asked for refund. Even after 2 dozen phone calls to S.K. Marketing . and Directly writing to Vodafone customercare 4 times,
I have not got my money back. I have put up a claim of Rs. 10,000/- for the pain / trouble and cheating . No communication from Vodafone nor their agent S.K. Marketing till now. Since S.K.Marketing acts as Vodafone's selling agent, I would request your goodself to help me in getting my claim..

thanks /

Hi Bhanu,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ybfnn9r and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear sir
I am an Vodafone postpaid user and my no. is [protected]. I requested on 9th feb 2010 to activate Blackberry prosumer srevices, which for some reason could not worked on my phone so I decided not to use and sms Vodafone to deactivate on 14 feb 2010 as per suggestion of vodafone customer care agent.In replay , I received a sms "Hello ,we have already received your request for deactivating the Blackberry Prosumer 1099 service.Confirmation shall be provided once the same is processed." After receiving the sms I considered my request is with Vodafone and my services will be deactivated and I will be informed . Mean while I stoped using my Blackberry phone too. On 3rd of March 2010 ,I again put my sim card to my blackberry phone for some time and then put off. On 11th of March I received my vodafone bill in which I was being charged for the Blackberry Prosumer services which I considered deactivated .Since then I have v isited vodafone stores so many times to reverse those charges. I have also shown them that sms too.Every body has shown symapthy with me but refused to do any help .In there version they haven't received any such request and I have to pay those charges.
Could any body help me out. I am being charged Rs.2000/-aprox. for their fault.

Hi Mr. Rajive Parasher,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yk4bn88 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear sir,

I am Vodafone user and my Vodafone no. is [protected] and suddenly one day by mistake i pressed MCI services and Rs. 30 was deducted from my account. I immediately called their customer care number and Mr. Anish Mohd talked with me and he told me after deactivation of MCI services you will get your balance after 26 hours. As information provided by Vodafone customer care executive i deactivated the MCI service on same time and still my balance is not yet credited.

I have complaint against Vodafone that they have cheated with their customer by giving false information. May be they provide more such information to customer in other areas also for getting more money. They should be banned or penalties so that they would not be able to do it again in future with another consumers.

I have submitted the complaint also Vodafone care but there response was very poor.

Kindly take up the strict action against them.

Thanking you

Vinod

S K marketing.Very pathetic and unprofessional services these guys are offering. They took money from me two weeks back and still my new no is not activated. Now from past 1 week none of the guys are not picking up my call. including their owner. The no published on this website also not picking up the call. Seems they all are fraudster.

Went through mental harrasment from these bunch of loosers. Initially they are begging me to took new no and now all are disapeared. Please beaware from them. Useless fellows

Dear Vodafone Customer Care,

I am posting my complaint as your http://bit.ly/htKkQC is there just to make fun o[censored]s customers. It doesnt allow to register a complain no matter what you write.

Complain: I am active on BIS399 plan. However, since past 3 days internet/browsing is not working on my phone. It returns an error - "No Network Available". I have cross-verified with other Vodafone-Blackberry & Vodafone-iPhone users, they are facing the same situation. When I contacted your customer care, your rep told the error is in my phone - I know that is your standard answer when you donot want to accept your faulty network. Please resolve this ASAP or deposit Rs.399 back as my TalkTime. I do not want to waste money on a service that doesnt work. Also, let me know if you cant work it out so that I can make a decision to switch my Mobile Operator.

A dissatified Vodafone Customer,
Kudrat Patel
[protected]@aol.com

Dear Sir,

i am fed up with vodafone customer care i opted for MNP to change my network from vodafone to other network i got call form vodafone saying that thay will give me new plan vodafone to vodafone 0.10 paise & oter network 0.30 paise & daily 100 sms free. but i am not geting daily free sms so many conplaints registered but closed without solving every time thay say it will take 24 hrs but after 24 hrs complaint is closed with out solving & also thay put me on hold for 10mins & it gets disconnected after 10mins & also they block my number so that i cant call for customer care let me know how what i can complain against these vodafone people.
My mobile no [protected]

Kind regards
Alfaz

this site is just ridiculous. no matter how many times you try you can never be successful.

My complaint: i have changed plan from BIS299 to 599 last week but since then there is no Blackberry service available on my mobile. i'm tired of calling CC but no conclusive answer and none of your people was successful to provide the solution. i really think you ppl can not handle so many users. or this is indirect way to tell the customers please change the service provider.

On Thu, 1/9/11, CHIRAYUSH BAKSHI <[protected]@yahoo.com> wrote:



PLEASE DO NOT DEAL EVER WITH VODAFONE..........

From: CHIRAYUSH BAKSHI <[protected]@yahoo.com>
Subject: attention for no [protected], relationship no 1.17162659
To: vodafonecare.[protected]@vodafone.com
Date: Thursday, 1 September, 2011, 15:31


Dear Sir,
I am sincerely drawing your kind attention to the pathetic service provided to one of your faithful and loyal customer who is now at the wits end.

Incase you care, as per the marketing gospel, I will with your kind permission narrate the facts to you, incase u care and need to help.

I had purchased a USB 2G stick, last year in july 2010. I had taken the unlimited plan and ;paid in advance 7499/- INR as per your plan. The whole year was ok, the stick gave me a lot of problems due to poor network. U can check my usage on the unlimited plan. When the time for renewal came, i was advised by your centre at Andheri west to await the first bill. I had informed them that i intend to change the plan to < 2GB as i did not intend to use it as extensively. I was told all would be done post the first bill....... Courtsey MR Sophian.

Post the first bill i was shocked when i was charged @ 899/- per month and an amount of 5512.80 was demanded. I once again approached the centre and was this time attended by Mr sonu and Mr Vishal ( The head). Both assured me that the bill will be adjusted and they worked out an amount of 4525/INR which i paid on the spot for the year and was assured that the amount and tariff would be corrected.

Now again a new bill has arrived demanding an additional amount of 1577.90, which includes tariff again @ 899 and late payment charges of 100/.

Can i know what is happening ? When i am clear right from day one that i am going for < 2 gb plan, paying the required amount for the full year. why am i being billed when your representatives either do not understand or do not put the proper request.

I request you to please do the needful and reverse the charges.

FYI i have 3 cell phones in my family and slowly we have shifted two of them to prepaid, thanks to the excess billing. courtsey [protected] and [protected]. The third one is in process [protected].

Please pay some attention to people who pay you in advance and still you penalize them. Let me also tell u that the USB 2 G stick is pathetic and the connectivity hopeless. I am fine if you refund the money in full as i do not intend using it. Please revert.

The best part is inspite of so many complaints the company has not come back even once.

Regards,
Chirayush Bakshi
[protected] [protected]

From: AMIT MUSADDI [mailto:[protected]@gmail.com]
Sent: 09 September 2011 13:20
To: 'vodafonecare.[protected]@vodafone.com'
Subject: reg mobile no[protected]

Dear sir,
Last month I have recharged my mobile on 9 august for the sum of RS. 502 which is a data plan and offers 500 mb free data usage 500 min talk time and 500 sms and was valid up to 8th september 2011 according to the message which received. Before for few days I use to get my balance through 84848484 which use to give me the balance status of my account.
from last few days I am not receiving that also.
Dear sir I had balance of 202 RS. on my account on 8th September and when I checked the balance on 9th morning it is – 571.81 that mean you have deducted RS. 775 RS. approx from my account.
when spoke over the telephone with the customer care they say they cannot do anything as your data plan expired on 7th september itself and the amount deducted is for the data you have used additionally.
Dear sir my point is
1. Why do your people say that my validity expired on 7th when my sms which I get from your co says it is valid till 8th September
2. Why did not I get any message that my plan has been expired and I will be charged additionally if I don’t renew it
3. How can you deduct my account and make my account negative by RS. 571,81 as we use prepaid card to limit our expenditure
Dear sir I need my money back and full refund of RS. 775 which you have unlawfully deducted from my account
Or else I will be reporting the matter with the relevant departments
Regards
Amit Musaddi
[protected]

Nodal officer was not able to cleary concersns

I Manish Mishra, vodafone no. [protected] have been using Vodafone internet package of 100 MB for a monthly charge of rs 100. On 27th September I called up Vodafone and asked them if they have any higher package. To which the executive replied that they have a rs 350 plan which shall give me 1000 MB free every month to which I agreed with the conversion. And the executive confirmed me that it would be converted. When I received my bill I was shocked to see a huge bill for internet usage. When I called up to complain this and to know the reason for same.. they said that I had called on again on 28th and had requested for cancellation of my earlier request. I opposed it asii had not called up vodafone on 28th, and i asked for recording if i did. Then they agreed that no I had not called up on 28th. Then they said that since the 1000 MB free plan @ 375 was only for new customers it couldn't be activated in my plan and hence my plan was converted into zero rental where the usage charge for internet was very high. when I asked that with whose permission they have done that they had no answers, they admitted their mistake but they havent rectified their mistake as if now. All my calls are answered with vague replies.
It seems to me that the company may have wrong intentions such as if the customer doesn't note this ..he shall pay in full.
Please help.

Dear Sir

I, Omprakash Bajaj purchased a blackberry-9500 from vodafone store on October 15, 2010 and during thee warranty period thee product was handed to thee vodafone store, peeragarhi on September 22, 2011 due to some problems in thee handset. As thee set was under warranty thee officials of thee vodafone accepted thee handset and asked to deliver thee same on 7the of October,2011. I visited thee store on thee given date and was told by thee officials of thee vodafone to come after 2 or 3 days as thee handset is under process of repairing and will take some more time. after 4 or 5 days when i went to collect thee respected product theey asked to come again after 2-3 days giving thee same excuse. on October 18, 2011 when once again i visited thee vodafone office i was told thee respected set was ready and asked me to check thee mobile. while checking i encountered thee same problems. theus theey asked me for 12 more days to get it repaired/ checked again and issued me a fresh job sheet. (thee old job sheet was attached withe thee new one for reference by thee vodafone officials only). today, October 31, 2011 when i visited to collect my handset theey told me theat thee handset repairing will be charged Rs. 10,000 withe request number[protected]

thee handset was withe vodafone store for more thean a monthe and now theey are giving an invalid excuse theat water traces are being found while even on October 18, 2011 i was never told about theis water problem.
You are therefore requested to kindly look into the matter and take appropriate action.


Omprakash Bajaj
BC-25 first floor Mianwali Nagar
Paschim Vihar, New Delhi-87

[protected]/ [protected]

Vodafone — Have cheated me of the advance payment that I made for the BlackBerry Service

When I had called the customer care, in the month of July, 2011, to check for any cheaper scheme, than the one I had for BlacBerry service, they said they did not have one. I had registered for a 6mth scheme with Vodaphone for BlacBerry service (Rs.2,499/- for 6mths). Immediately in a couple of days, I got to know of the same scheme being more cheaper (Rs.399/- per month) than what I had paid for. I called the customer care and even got the call escalated to the supervisor. I donot remember his name, as the call kept getting disconnected (so much for Vodaphone service) several times. I had spoken to a couple of supervisors (as the call kept getting disconnected & the agent couldnt connect me to the same supervisor again). That supervisor informed me that he will put me on to the Rs.399/- scheme and the advance payment of Rs.2,499/- would get adjusted against it, in my furture bills. I have been paying all my bills regularly since then. But after 3mths, when I checked my current bill (Bill for Oct, 2011), I realized I have been paying Rs.399/- as monthly charges for the BlackBerry service on my phone and the advance payment of Rs.2,499/- has not been getting adjusted against my monthly BlackBerry rentals. Therefore, I would like to make a complaint against Vodaphone, as they have been cheating their customers and have been enjoying the advance payment that I had paid in the month of July, 2011. And this is not the first time they have done this. Since the time Vodaphone has changed from Orange to Vodaphone, the company is absolutely NOT customer-friendly and are BIG Cheats.

Vodafone — Porting out request rejected

Dear Sir,
Recently I have applied for transfer of mobile service from Vodafone to MTNL through MNP scheme. However Vodafone is not accepting porting out request and they have rejected my request with no specfic reason. They have sent me an SMS also confirming the rejection.

When I contacted Vodafone I was surprised to hear their response that, they will not allow to loose their customer so easily if customer doenot give valid reasons for switching the service.

When I said this is not ethical and correct practise, they again shamelessly replied that other service providers are also doing the same thing. Hence they will also do the same and will not accept for transfer if they are not convinced with my reasons.

The name of Vodane representative with whom i spoke is Mr. Hussian - Mob No. [protected]
I know, whatever they are doing is definetly not correct. Hence I want to escalate this matter to you for help. I earnestly urge you to help me and take strict action on Vodafone(Mumbai region) from doing such cheap practices.

Regards,
Kiran
[protected]

people are complaining about other providers' customer helpline.
at least you get some live person on the line there.
in vodafone they will block your helpline access to speak to a live person and the ivr will keep looping back on itself.

Vodafone — reject without reason MNP requests

Dear Sir,
We have given requests for MNP servicies, but vodafone has rejected without reasons , we are requesting them again and again but they are not giving response.

My contact number is [protected]
Sher Singh







This mail i have sent at vodafone customercare but they have not response
______________________________________________________________





Sub: MNP cancellation request reason.
Dear Sir/Madam,
As regarding your sms, you have rejected our request with sms a contractual
obligation reason, request to you please give us a scanned copy of contract
signed by us, we are facing a network problem and I want to port these numbers
in another company, so I request to please coordinate.

I have not any confirmation of 'contractual obligation" time of purchased
connections.

Detail:
SR NO Mobile Number UPC Dated
1 [protected] VP171111 12/2/2011
2 [protected] VP171255 12/2/2011
3 [protected] VP171259 12/2/2011
4 [protected] VP171586 12/2/2011
5 [protected] VP171465 12/2/2011
6 [protected] VP171356 12/2/2011
7 [protected] VP171311 12/2/2011
8 [protected] VP171582 12/2/2011
9 [protected] VP171365 12/2/2011
10 [protected] VP171384 12/2/2011
11 [protected] VP171351 12/2/2011
12 [protected] VP171452 12/2/2011
13 [protected] VP171385 12/2/2011
14 [protected] VP171369 12/2/2011
15 [protected] VP171377 12/2/2011
16 [protected] VP171364 12/2/2011
17 [protected] VP171321 12/2/2011
18 [protected] VP171315 12/2/2011

Dear Sir,
I am a new customer using this online complain method. I have no much more idea to use this process. So, please kindly send me a process in my mail id (arun.[protected]@gmail.com).
Thanking You,

With regards
Arun Pradhan.

Hi,

This is to bring in your concern that my call disconncted from your vodafone customer care many times form cus care bt no resolution given kindly do the needful ASAP.

Regards
Sanjay Sagar

Even i too facing the same MNP issu. My number [protected]

Vodafone rejecting my MNP application
I am using vf no [protected] TN for the last 2 yrs . And i want to change my mobile operator Through mobile number portability from vf to Tata Docomo.

But i received a message from from vf rejecting my porting . Because of Contractual obligation. Actually in my case there is no contractual obligation with VF because mine was an individual normal postpaid connection. Called VF CC but they are not responding my query, rather asked me questions as to why I am porting .MNP is a customer right. but here vf is denying that right for me.

Please Help

vodafone is a big chor in india..

Vodafone say happy to help... But where vodafone and where is help.. They here to give consumer pain..

Kapil Pardeshi

Even Bharti CEO Sunil Mittal has expressed his feeling how frustrated it is, concerned authority is working on this to find a better solution to protect customer privacy

Dear Sir/Madam,

I have a docomo costumar mobile connection [protected] which I wish to port on Reliance communication. On[protected], I submit the application along with all required documents at Reliance branch. but my sim this time does not activate plz solve this case.
parvez

I applied for MNP from Reliance CDMA connection to Reliance GSM on 22/1/2011 .Till 15/2/2011 my CDMA sim has been deactivated and new GSM sim is dead.I contact Reliance evryday, no answer from them.This company is really most inefficient .My number is [protected].Does anyone knows to whom I should raise this matter.
Shiv Malhotra

my name mithalal my shop name bharat mobile junjani bus stand mobile no. [protected]
i complain that in bhinmal mini store operater mr. shekhar is not coparate the custmer who go in office, he is very badbola person. talking ruf language, this person is handle with care. please action fast

Hi,
Myself Rahul Dev Saini, Residing in Bhorgarh, Narela, Delhi with my small and reputed family.Few days back i found my sim to be damaged and went to nearest mini store for replacement of Vodafone sim.On 9th Nov, 212 morning i went to mini store and found Gagan handling customer complaints with Tag line "Happy to Help", but in some time found very difficult to talk with the person.His language was too disrespecting and careless in a way that i have done some crime by coming here.Going further he told me to come after some time and when i went found this guy not at his desk to recieve complaints.After lots of efforts and time when this person came he again started misbehaving and asked some unusual and unwanted questions.He gave all the efforts in making me and my wife to regret our decision of coming to mini store for help.Then after lost of hassle and 5 times of our revisit and complete mental pain we found us with replaced sim but with lot of disrespect.I being a simple man with well reputed family never found such misbehaviour in my life.I would like to bring this in notice with the motive to improve his behaviour for me and for all other customers.I bring the customer of vodafone since last 13 years would expect strict and result oriented action from vodafone since this can be and should be resolved at basic level without escalating to higher authorities.Let me know what is the action plan from your side.My number - [protected].Regards - Rahul Dev Saini.

Hello Hemal,

My name is Shraddha Pednekar, I also have the same issue with S.K.Marekting department. I spoke to Vodafone and they said to me you should never buy all these schemes from Marketing agents, but my question to Vodafone is that how are we going to know the genuinity.

On 04th Feb 2011, I have submitted all the documents alongwith Rs.320.00 cheque, after which I did follow up regularly and they said it will take 07 working days.I called them up on 14 Feb 2011 and they said that the donor has rejected my application due to non-payment of previous bill.I made the payment veyr next day and the cheque got cleared on 17-Feb-2011. I again called them and asked to know the status to which they said that donor has again rejected the form for o/s payment(which was not the case) and when I threathed them they said they will process my form immediately i..e by monday 21-Feb-2011 and till date nobody is taking responsibility to tell me what is the procedure. Finally when i asked them refund they are now telling me once they recieve the form they will refund the money.

Shraddha