Vodafone India Complaints & Reviews

The reason being is that i am quite fed up with the services provided by the vodafone store. Today i went to vodafone store Delhi/peeragarhi for number portability. But After waiting a long hour , One of the employee of vodafone named Mr. Nadeem call another customer irrespective of their numbers in the queue. When i said that sir its my turn he simply said , in rude manner that sit here for 10 minutes .
Then Mr Nadeem said on my turn that sir we don't have number portability form and come tomorrow. Then i said will you please call you senior and even after that no one came to resolve my problem. Then i went to cabin of Mr. Sachin Verma a team leader in vodafone center. The same answer i got from them and then i said will you please confirm that tomorrow i will get number portability form. He again said that you need to come tomorrow but there is no surity. And even after that he also that if you are going to complain anywhere , i don't care and all the complains are forwarded to us only. I was very much shocked after getting this response from vodafone store peeragarhi.

I am looking forward to resolve this problem.

Thanks and regards
Sunny Malhan
[protected]
[protected]@live.com

Hi,

I have submitted all the required documents to airtel to migrate from Vodafone postpaid to airtel postpaid and got the SIM as well. But number is not yet ported to airtel. When i called airtel for the first time they said my request has been rejected saying "UPC is invalid" and they asked me to contact Vodafone. When i contacted Vodafone they said i have not paid my billed amount, so they have not yet started the process. After i paid the bill they have started the process and asked me to wait for 7 days, but now they are telling i am in a different plan(CUG, Enterprise 99 plan),so i have to move back to regular plan then only they can port the number. But according to TRAI there is no rule about the Tarif plans. Looks like Vodafone is fooling customers. Please look into this issue.

Thanks,
Mahesh

I have been using vodafone no [protected] for past 3 years. All these 3 years vodafone has troubled me a lot. I had bought campus pack. Without any notice my campus pack was converted to normal card. One particular day they even stopped my no saying me that this no has been given to someone else. And I hav to buy a new no. After complaining to senior department I got my same no. Now with the introduction of mobile no portability I have decided to move to airtel because retaining the no is o[censored]tmost importance to me. I fillef mnp form in airtel after getting code from vodafone. Today morning I get msg frm vodafone that I cannot port because vodafone has given me some free minutes and the reason they cited was contractual obligitatoons. Firstly I never asked for free minutes. Now when I called helpline around 8 times they have been just transferring my calls without any assistamce. Requesting you to please look into the matter at earliest. Thanks. Maroof fajandar

hi this is flavian surati here.i had submitted all the documents of changing of name on the no:[protected] which is registered on amit surati's name but it is still not done since 3 weeks i had submitted the documents at malad branch near SNDT college to the executive(mohsin).pls do the needful.


thanks,
flavian

My mobile number porting request was rejected by Vodafone.

Respected Sir/Madam

I am not the only one who is suffer of the Bulk SMS service provided by the Mobile operators. Here anybody can register to there site and send messages to innocent peoples. They are breaking the the Law of "Do Not Disturb" service as well.
The Mobile service providers don't even thing about that the person is register to DND service or not.

I get frustrated from these messages, around 5--15 messages a day comes from different Bulk SMS services, having header like TM-YYYY, AD-YYY, TD-YYYY.
The mostly messages comes from the real estate advertising there Plots/Flats.
Somebody says that the buy our powersaver, and you don't imaging recently I have started receiving messages from fraud institute or instituation like higher study, loan, fraud lottery sms, FInd girl in your neighbour which irritating lot when I am in my office or my family as well.

The messages comes from the BulkSMS service , we can't even contact them to stop sending this stupid things,

These stupid messages can lead to person's death in case of driving.

Please Please Please

Help Me

Please let me know what should I do ????????????????

My request to TRAI to please do something about these UNWANTED MESSAGES /CALLS, they all are breaking the DND facility.

From

Kamal Singh
([protected])
Delhi

Dear Sir/Madam,

I have a Vodafone mobile connection [protected] which I wish to port on Reliance communication. On 29/01/201, I submit the application along with all required documents at Reliance branch. On the same day I got SMS from Relianace and Vodafone as follows:

From Reliance:
[protected]----
"Dear Customer, we have received your request to enroll mobile no. 98113756t55 in Reliance Network. It will be processed shortly. Reliance".

From Vodafone:
[protected]----
"Hello! we have received your Porting Request VD119893 dated 29jan 11. We will validate your request and will revert on confirmation by 96hrs TAT from the time we received the request from MCH"

On 03/02/2011, I got another SMS from vodafone confirming the approval of my request as follows:
"Hello! Your Porting Request VD119893 dated 29jan 11 has been approved. We will communicate the Porting date and time shortly"

After that SMS my SIM is deactived by Vodafone and the SIM provided by Reliance is still in Inactive state. I called the Vodafone customer care to lodge a complaint but CCR refused to lodge and told me that everything is fine and submitted from Vodafone end. So please contact Reliance. When I contacted Reliance Sector 14 branch they told me that there is issue at MNP authority and they are trying best and following the case with MNP authority. As per Reliance guys he can not commit the timeline when this issue would be resolved as this issue is not at there end. Even that CCR guy showed me his mobile and facing the same issue (invalid SIM )

Could you please let me know where I can register my complaint and how can clarify where is the real issue? Who is the real culprit Vodafone / Reliance / MNP Authority?

Please help me (this mobile number is my lifeline and I am suffering a big loss due to deactivated SIM)

Thanks,
Dheeraj Singh

Hi ,

I have 2 VF Mobile Primary # [protected] & Add on # [protected] almost last 8-10 years back.

On 5Friday, I put 2 simple request to your VF Store [Kalyani Nagar Pune (Mr. Wasim) ] that --
1) Primary # [protected] -- Change Plan to 299 (0.1p/s)
2) Add on # [protected] -- Migrate to Prepaid Plan

I paid for RS.125/-(rec. # 3591406) for Migration (Post to Prepaid of Add on # [protected])


You Representative done mistake for both request.

He did Primary # [protected] Migrated to Prepaid. & Add on #[protected] Changed plane to 299 .

So that from yesterday, I'm facing problem.

Hope you will take proper action on that.

Thanks!

M advt dharam singh from patel ngr m complaining against patel ngr mini store v poor facity have done with me my cont no is [protected]

I got this Vadafone prepaid sim in September 2010, it worked for 2 days then you could not make a call.
It was for my brother who was hospitalized to keep in touch with him. The retailer took the sim from me saying will take it up with the Vadafone service centre. So months went by and nothing happened. He then refers me to the a TSM called Rajesh. He explains that my money cannot be returned but will get a new sim for me. I said ok fine, please do it. This was in December. Called the guy today and he immediately tells me off! This is not my problem, I told you you card cannot be used, you need to get a new one.....totally ignoring what he told in December. Then I try to remind him of his words...."He yells "This is none of my BLADDY problem"! PUT DOWN THE BLADDY PHONE!". Wow! Well Done VADAFONE INDIA. If you have such TSM's handling your clients imagine how many victims are out there!
Your call center only took the complaint and said sorry on his behalf! Any more excuses Vadafone or will you handle this "abusive personnel" who continued to send me 15 more sms, trying to make me look stupid! I have all the sms as proof, only after I sent an sms, that I am making a Police report, he stopped! Not after saying he to can make a police report and will refer to his Legal team........This is VADAFONE! Kudos!

Sir,

This has reference to your massage on my mobile No. [protected] on 4/2/2011 at 6.10 P. M. calling upon me to make payment of Rs. 1392.60 ps. on my old disconnected account nos. Please note that i have not kept any dues pending for any vodafone mobile no. You are hereby requested to furnish details about the said mobile nos and the period for which the above amount you are claiming. You may note that the Mobile Nos.[protected] & [protected] for bill payment of Rs.856 and Rs.537 respectively does not belong to me.Kindly let me know immediately about the above querry.


regards,

J. V. Parmar

Hi,
I am using Vodafone postpaid connection. Under my plan I get 200 local mins free. Also I have activated FnF numbers. When I received my bill I learnt that the free mins were also considered for the FnF numbers activated. I wrote an email to the appellate authority but they said its their policy. How can they have such a policy wherein the free minutes are deducted from the FnF number wherein I am already paying a monthly rental of Rs.49. At the time of activation I was not been told about this.

So guys please be aware of such hidden charges. Check your bills properly.

Please help!

Hi,

I wanted to switch to Vodafone via Mobile Number Portability for my following 2 cell phones (existing service provider is Loop Mobile.):
1. [protected]Porting Code: LM141136)
2. [protected]Porting Code: LM141148)

I received a call from Vodafone's Authorized dealer, S.K. Marketing to switch to Vodafone via MNP.
They came to my house on 22nd January and collected the following documents:
• 2 Checks of Rs 300/- each.
• Loop Mobile Bills
• Driving Licence copy

They told me that my number will be active within 7 working days and gave me 2 SIM cards. The details of the SIM cards are as below:
SIM No:[protected]Vodafone No: [protected])  For[protected]
SIM No:[protected]Vodafone No: [protected])  For[protected]

However, my number was not active for 10 days and so I decided to call on the helpline number that they had provided : [protected].
The helpline number of S.K. Marketing is very pathetic and it is very difficult to get hold of them. When I got through finally after at least 50 tries, the person was very rude and didn’t wanted to help at all.
Finally after much persuading they told me that the Loop mobile bills that I had provided were not the latest.

So if that was the case, why was the money debited from my account when all my papers were not clear?
Why was I not informed of the incorrect documents ?
Why did the person who came to my house never told me that the document’s need to be latest?
Does that mean you provide the dealership to such ignorant, irresponsible bunch of brats who do not know how to deal with a customer?

So now I am left with 2 options:
• Revoke my decision to join your network, in which case I want my money back.
• Have the connection ASAP without any further hassles.

I will be waiting for your reply and hope that it is not as bad as S.K. Marketing.

Thanks and Regards,
Hemal Shah

Dear Sir/Madam,

I had given my request to port out on 27st to Airtel…..last night(29th) recd a sms from vodafone saying the request has been ”REJECTED DUE TO CONTRACTUAL OBLIGATIONS”.
in reality there was no such thing as I am a individual postpaid subcriber my outstanding till date is clear.

Regards

Vivek Mukherjee

Mob:[protected]

This is to bring to your notice that , i made an ERecharge of Rs. 111/- to the vodafone number [protected] ( which is in the name of Apoorwa Bansal in the city of Kanpur ) because the phone was being used ouside UP and hence was in roaming . The shop kepper told me that he had received the message frm the service provider that the TOP UP was done and i paid him the sum of money . But the top up has not been received yet on the concerrned number . I doubt that during the roaming period due to network failure the ERecharge was not successful . Kindly look into the matter .

Dear sir/madam

I had visited Store where purchase number. This person told my site summited document.this problem is vodafone.I not help u. what i can do. plz suggest sir. all my work has been stuck. This is possible return my money. than I will purchase another company.
I am disturb purchase your number last 4days I follow up but not solved my problem. every day i am called 4times on the day.This person tell plz switch off mobile & after 5 minute on than u's has been start.

so this problem is solved or not reply me. as soon as possible.

Thanks & reg reds

Venktesh kumar

[protected]

I requested MNP from my vodafone prepaid to Airtel on 22-01-11 and got unique porting number VT118978.on Feb 1st I got an update from Vodafone that my request dated 1 Feb 11 is rejected due to number or range is in contractual obligation. I have a prepaid and I dont know what obligation I have. When I called their custome care they said they would get back to within 24 hrs and they still haven't got back. Kindly let me know why my request was rejected

Regards,
Raj Sanghavi

I find my Mobile Number was automatically transferred to someone else. I don't use that number so often (but had long validity on it) and when there was a need to use, we topped up that number with another Rs. 200 only to find that SIM was not operational when we used the SIM after getting it topped up in a shop. I called my this SIM number from another line and found that someone else picked the call and my number has actually become his number. My this Rs. 200 top-up also went to that person. We compalined the local dealers, etc. but in no vain.

Not sure how a company like Vodafone can do such transfer or have processes of this nature. I can provide details if someone from the company is willing to investigate. I have purchases another SIM which is not in use for last 4-5 months (but with long validity). I am afraid I will lose that too sooner or later along with credit on it.

The harassment that Vodafone has put me though is unthinkable. I had placed an order for a Giordano watch from Vodafone M-shop on 6th of January 2011, a confirmation call came to me on 8th confirming that I would be recieving the same within 2-3 weeks. However, I dont see any sign of the delivery till date. My complaint no. is [protected]. I had placed the complaint on 27th of January(for which I had to wait for exactly 7mins 40 seconds for my phone to get answered) to which I was said that i would be contacted by the concerned dept. by 29th of Jan. He told me that I would be sent an update on my e-mail address..niether anybody called me and nor did i recieve an update on my e-mail. When I called back again on 30th of Jan 2011 to place the complaint again I was again told the concerned dept will contact me. Then I recieved a message from them that they are unable to reach me and that I should call to get an update. When I did I am told that I need to place a complaint at the Gordano site personally and that they cant do anything.
This is hieghts of ill management. If there was any problem between vodafone and Giordano as a co. then it is completely their look out. I paid through Vodafone M-shop in my opinion the offer stated on the booklet is exclusively being offered to Vodafone customers. I didnt go to Giordano to purchase the watch they are offering then why should I be running around solving their channel conflict.
I need my money back according to me I paid money to Vodafone and Vodafone is liable to pay it back. Vodafone entered into a contract with Giordano for the offer and not me and any such contract was not available for my review. It is nowhere written on the booklet they hav provided, that in case of non-delivery Vodafone is not responsible. Hence as a customer I want my money refunded back immediately.
I request the govt to throw these foreign players out of the country, they arent serving the citizens well
Not only do they ate up govt's revenue they are also eating up the consumer's hard earned money.

dear sir,
i m owner of guru nanak mobile care center (shahabad).i m giving 1 vodafone mnp sim to costomer for mnp bsnl to vodafone. 1st day distibuter say that sim will work in 4-5 days but sim is not work in 1 month . when i say why sim is not working they giving me some stupid ans that they will be work some days !will be work some days ! will be work some days

plz help me
thanku
m.no [protected]