Vodafone India Complaints & Reviews

Hi ,

I have 2 VF Mobile Primary # [protected] & Add on # [protected] almost last 8-10 years back.

On 5Friday, I put 2 simple request to your VF Store [Kalyani Nagar Pune (Mr. Wasim) ] that --
1) Primary # [protected] -- Change Plan to 299 (0.1p/s)
2) Add on # [protected] -- Migrate to Prepaid Plan

I paid for RS.125/-(rec. # 3591406) for Migration (Post to Prepaid of Add on # [protected])


You Representative done mistake for both request.

He did Primary # [protected] Migrated to Prepaid. & Add on #[protected] Changed plane to 299 .

So that from yesterday, I'm facing problem.

Hope you will take proper action on that.

Thanks!

M advt dharam singh from patel ngr m complaining against patel ngr mini store v poor facity have done with me my cont no is [protected]

I got this Vadafone prepaid sim in September 2010, it worked for 2 days then you could not make a call.
It was for my brother who was hospitalized to keep in touch with him. The retailer took the sim from me saying will take it up with the Vadafone service centre. So months went by and nothing happened. He then refers me to the a TSM called Rajesh. He explains that my money cannot be returned but will get a new sim for me. I said ok fine, please do it. This was in December. Called the guy today and he immediately tells me off! This is not my problem, I told you you card cannot be used, you need to get a new one.....totally ignoring what he told in December. Then I try to remind him of his words...."He yells "This is none of my BLADDY problem"! PUT DOWN THE BLADDY PHONE!". Wow! Well Done VADAFONE INDIA. If you have such TSM's handling your clients imagine how many victims are out there!
Your call center only took the complaint and said sorry on his behalf! Any more excuses Vadafone or will you handle this "abusive personnel" who continued to send me 15 more sms, trying to make me look stupid! I have all the sms as proof, only after I sent an sms, that I am making a Police report, he stopped! Not after saying he to can make a police report and will refer to his Legal team........This is VADAFONE! Kudos!

Sir,

This has reference to your massage on my mobile No. [protected] on 4/2/2011 at 6.10 P. M. calling upon me to make payment of Rs. 1392.60 ps. on my old disconnected account nos. Please note that i have not kept any dues pending for any vodafone mobile no. You are hereby requested to furnish details about the said mobile nos and the period for which the above amount you are claiming. You may note that the Mobile Nos.[protected] & [protected] for bill payment of Rs.856 and Rs.537 respectively does not belong to me.Kindly let me know immediately about the above querry.


regards,

J. V. Parmar

Hi,
I am using Vodafone postpaid connection. Under my plan I get 200 local mins free. Also I have activated FnF numbers. When I received my bill I learnt that the free mins were also considered for the FnF numbers activated. I wrote an email to the appellate authority but they said its their policy. How can they have such a policy wherein the free minutes are deducted from the FnF number wherein I am already paying a monthly rental of Rs.49. At the time of activation I was not been told about this.

So guys please be aware of such hidden charges. Check your bills properly.

Please help!

Hi,

I wanted to switch to Vodafone via Mobile Number Portability for my following 2 cell phones (existing service provider is Loop Mobile.):
1. [protected]Porting Code: LM141136)
2. [protected]Porting Code: LM141148)

I received a call from Vodafone's Authorized dealer, S.K. Marketing to switch to Vodafone via MNP.
They came to my house on 22nd January and collected the following documents:
• 2 Checks of Rs 300/- each.
• Loop Mobile Bills
• Driving Licence copy

They told me that my number will be active within 7 working days and gave me 2 SIM cards. The details of the SIM cards are as below:
SIM No:[protected]Vodafone No: [protected])  For[protected]
SIM No:[protected]Vodafone No: [protected])  For[protected]

However, my number was not active for 10 days and so I decided to call on the helpline number that they had provided : [protected].
The helpline number of S.K. Marketing is very pathetic and it is very difficult to get hold of them. When I got through finally after at least 50 tries, the person was very rude and didn’t wanted to help at all.
Finally after much persuading they told me that the Loop mobile bills that I had provided were not the latest.

So if that was the case, why was the money debited from my account when all my papers were not clear?
Why was I not informed of the incorrect documents ?
Why did the person who came to my house never told me that the document’s need to be latest?
Does that mean you provide the dealership to such ignorant, irresponsible bunch of brats who do not know how to deal with a customer?

So now I am left with 2 options:
• Revoke my decision to join your network, in which case I want my money back.
• Have the connection ASAP without any further hassles.

I will be waiting for your reply and hope that it is not as bad as S.K. Marketing.

Thanks and Regards,
Hemal Shah

Dear Sir/Madam,

I had given my request to port out on 27st to Airtel…..last night(29th) recd a sms from vodafone saying the request has been ”REJECTED DUE TO CONTRACTUAL OBLIGATIONS”.
in reality there was no such thing as I am a individual postpaid subcriber my outstanding till date is clear.

Regards

Vivek Mukherjee

Mob:[protected]

This is to bring to your notice that , i made an ERecharge of Rs. 111/- to the vodafone number [protected] ( which is in the name of Apoorwa Bansal in the city of Kanpur ) because the phone was being used ouside UP and hence was in roaming . The shop kepper told me that he had received the message frm the service provider that the TOP UP was done and i paid him the sum of money . But the top up has not been received yet on the concerrned number . I doubt that during the roaming period due to network failure the ERecharge was not successful . Kindly look into the matter .

Dear sir/madam

I had visited Store where purchase number. This person told my site summited document.this problem is vodafone.I not help u. what i can do. plz suggest sir. all my work has been stuck. This is possible return my money. than I will purchase another company.
I am disturb purchase your number last 4days I follow up but not solved my problem. every day i am called 4times on the day.This person tell plz switch off mobile & after 5 minute on than u's has been start.

so this problem is solved or not reply me. as soon as possible.

Thanks & reg reds

Venktesh kumar

[protected]

I requested MNP from my vodafone prepaid to Airtel on 22-01-11 and got unique porting number VT118978.on Feb 1st I got an update from Vodafone that my request dated 1 Feb 11 is rejected due to number or range is in contractual obligation. I have a prepaid and I dont know what obligation I have. When I called their custome care they said they would get back to within 24 hrs and they still haven't got back. Kindly let me know why my request was rejected

Regards,
Raj Sanghavi

I find my Mobile Number was automatically transferred to someone else. I don't use that number so often (but had long validity on it) and when there was a need to use, we topped up that number with another Rs. 200 only to find that SIM was not operational when we used the SIM after getting it topped up in a shop. I called my this SIM number from another line and found that someone else picked the call and my number has actually become his number. My this Rs. 200 top-up also went to that person. We compalined the local dealers, etc. but in no vain.

Not sure how a company like Vodafone can do such transfer or have processes of this nature. I can provide details if someone from the company is willing to investigate. I have purchases another SIM which is not in use for last 4-5 months (but with long validity). I am afraid I will lose that too sooner or later along with credit on it.

The harassment that Vodafone has put me though is unthinkable. I had placed an order for a Giordano watch from Vodafone M-shop on 6th of January 2011, a confirmation call came to me on 8th confirming that I would be recieving the same within 2-3 weeks. However, I dont see any sign of the delivery till date. My complaint no. is [protected]. I had placed the complaint on 27th of January(for which I had to wait for exactly 7mins 40 seconds for my phone to get answered) to which I was said that i would be contacted by the concerned dept. by 29th of Jan. He told me that I would be sent an update on my e-mail address..niether anybody called me and nor did i recieve an update on my e-mail. When I called back again on 30th of Jan 2011 to place the complaint again I was again told the concerned dept will contact me. Then I recieved a message from them that they are unable to reach me and that I should call to get an update. When I did I am told that I need to place a complaint at the Gordano site personally and that they cant do anything.
This is hieghts of ill management. If there was any problem between vodafone and Giordano as a co. then it is completely their look out. I paid through Vodafone M-shop in my opinion the offer stated on the booklet is exclusively being offered to Vodafone customers. I didnt go to Giordano to purchase the watch they are offering then why should I be running around solving their channel conflict.
I need my money back according to me I paid money to Vodafone and Vodafone is liable to pay it back. Vodafone entered into a contract with Giordano for the offer and not me and any such contract was not available for my review. It is nowhere written on the booklet they hav provided, that in case of non-delivery Vodafone is not responsible. Hence as a customer I want my money refunded back immediately.
I request the govt to throw these foreign players out of the country, they arent serving the citizens well
Not only do they ate up govt's revenue they are also eating up the consumer's hard earned money.

dear sir,
i m owner of guru nanak mobile care center (shahabad).i m giving 1 vodafone mnp sim to costomer for mnp bsnl to vodafone. 1st day distibuter say that sim will work in 4-5 days but sim is not work in 1 month . when i say why sim is not working they giving me some stupid ans that they will be work some days !will be work some days ! will be work some days

plz help me
thanku
m.no [protected]

Deactivate the general combo pack service

It is observed that the vodafone mobile service providers are deducting 2/- rupees daily from my prepaid account. Even though i have not activated this service or even i have never ever asked to activate this service. It started deducting the amount from my prepaid balance. My mobile no is : [protected]

naresh kumar
delhi/ncr...

Sir,
I am working as a supporting operator at one of the vodafone office..The soft-age operator Mr.Dharmendra Mishra has an innocent and bad behavior.I want to ask how a international company like vodafone put a soft-age operator in Gujarat who do not have sufficient knowledge of Gujarati.He don't know the difference between "L"and "N".I want to know which is qualification of an soft-age operator.Another point he is starting abusing on any minor mistake on mother and sister.If you want i will send you proof tomorrow.and i will open this person in media if he do not change his behaviour.I want immediate solution otherwise i will do complaint on him and call media....

i had a recharge of rs 11 for sms pack 11 ,a month ago, after few days , i deactivated it by sending a appropriate message,and i received a message that ur request for deactivation have been received, but to my surprise , i have been charged 11 rs successively for two more weeks, although i have sent deactivation message several times. i want deactivation as well as refund of 11 +11 rs of the sms pack 11. hoping my problem will be solved within a week.

nishant varma
[protected]

MOST OUTRAGEOUS FROM THE BLOODY COMPANY VODAFONE.



COMPLAINTS AFTER COMPLAINTS I AM GIVING STILL NO RESPONSE-

I FEEL ALL ARE SITTING IN ONE PLACE CALLED VODAFONE COMPANY- PITY YOU FOOLS

ACITIVATING SCHEMES WITHOUT MY CONSENT AND CUTTING CHARGES.

STILL NO REDRESSAL FOR MY COMPLAINT. ---- 27TH JANUARY 2011

COMPLAINT SUBMITTED ON 21ST JANUARY 2011- NO ACTIONS FROM VODAFONE STILL. THEREFORE RESUBMITTING ON 24TH JANUARY 2011

Billing me on Happy2help Bhagwat Geeta activation without my consent
my vodafone number is [protected] taken in Mumbai.

Vodafone without my permission or consent on their own had acitivated under Happy2Help Bhagwat Geeta on[protected]. I had immediately called 111 and asked them to cancel the subscription and told them I have not made any request for the said activation. Vodafone has charged me and continuing to charge me for the service.

The guy on 111 has promised that activation will be cancelled. But it has not happened. My money is going still.

Last week I have registered a complaint in this forum also. However till date activation is not cancelled.

I REQUEST THE FORUM'S INTERVENTION ON THIS ISSUE. PLEASE HELP ME.

THIS IS THE SECOND TIME VODAFONE HAS ACTIVATED A HAPPY2HELP SCHEME WITHOUT MY CONSENT IN THESE LAST TWO MONTHS AND PUTTING CHARGES ON ME. I HAVE LOST MONEY BECAUSE OF THIS DIRTY WORK OF VODAFONE. TELECOM REGULATORY AUTHORITY MUST BE INFORMED OF THIS ILLEGAL ACITIVITIES OF VODAFONE AND I REQUEST THIS FORUM'S HELP.


PLEASE TAKE THIS AS A STRONG COMPLAINT OF MINE AND DO THE NEEDFUL. I BEG THIS FORUM TO TAKE ACTION AGAINST VODAFONE SO THAT THEY WOULD NOT DARE TO DO SUCH ILLEGAL ACTS AGAINST POOR CUSTOMERS.

REGARDS

SATHISH

I have a Airtel Prepaid number, i have applied for conversion it to Vodafone Postpaid, executive got my all required document on 27th Jan and said he will activate the number by the day itself, due to that i didn't recharged my Airtel number, after it everyday they are saying that the number will get activated next day, address verification has been done by one of the executive, on verification i saw that he was doing MNP for some another number([protected]) which is not mine. i called Vodafone PostPaid Customer Care (Mr Ravi) he said its take more than 7 days to convert the number after getting the documents and still they didn't get my documents.

Please suggest what to do...
my contact number - [protected]

Dear Ms/Mr,

I Ankush Katakwar using an Vodafone service bearing number [protected] really had a very bad time with this Service provider! who is charging me for GPRS usage in spite of recharging With RC98 Which Gives 6GB internet browsing For 30days.I have recharged it on 22/1/2011 and my mobile says i have used only 33.2MB and they started deducting money from my main balance when ever i use GPRS from 26/1/2011.
I complained this twice to their customer care Executives but none of them is taking serious action against it.

Hope my problem will be resolved....

Best Regards,
Ankush Katakwar
[protected]@hotmail.com

Hi this Valli, the customer of Vodafone using the mobile number [protected] past 2 years in VODAFONE Network. I have faced many problems like network, bills, etc..... I requested many times Vodafone service team to migrated my number to postpaid to prepaid . But they said there is no rule to migration post to prepaid before Jan 20, 2011.

After Jan 20, 2011 the Mobile Number Portability has been entered then i want to change my Network to BSNL. Before changing my network i cleared my all due bills, Now my outstanding bill is (Minus)-213 Rs.
Then i submitted application to Port my number. i sent msg to 1900 and i got unique code also.

But now, i got a msg from VODAFONE Your Porting Request VA113725, has been rejected due to the number or range is in contractual. Then i asked VODAFONE customer executive porting has rejected,
He said that
1. I did a contract to VODAFONE that we will stay in VODAFONE Network only.
But i never do any contract with VODAFONE to stay in there Network.
2. It is a Premium Number, i[censored] want to change your network or to change Post to prepaid in Vodafone Network you have pay premium amount.

Then what is the use of Mobile Number Portability. The service providers are putting their own contract and rules.....