Vodafone India Complaints & Reviews

BAD SERVICE FROM VODOFONE

I have recently approched vodofone to transfer my number([protected]) from friends name to my name ,and i have given all supported documents for the same .But,even after a month they couldn't able to do the need full and giving lame excuses like the verification is not yet done for this number .

If you are looking for number portablity i would suggest not to use Vodofone which has very bad service compared to other mobile service providers

Dear Sir,

This is bring to your kind notice the kind of cheating, mis-selling and harassment that faithful vodafone customers like me have to face by selecting vodafone as the mobile network service provider.

I have a vodafone no. 98333xxx95 since more than 5 years now and have been using and compromising with the rare glitches in the services that I face. But this time, things have just gone beyond tolerance. I have received an excess bill amount of 1158.40 in my last bill dated 4th Feb 2011 (bill no.[protected] which have been mentioned as Vodafone Live! charges.

Sir, I have a blackberry device and have had the blackberry prosumer lite 299 plan activated for more than 6 months. Then I came to know of the BB2499 plan for unlimited internet usage in december and got interested in the same. I called up the vodafone customer care to de-activate my BB 299 plan since I was told that had to be done before activating the BB 2499 plan which would be done immediately after the BB299 plan was deactivated. When I enquired about the BB2499 plan I was confirmed (you can check on the recorded messages with the vodafone care executive) that in the Blackberry 2499 plan I just had to pay INR 2499 once every six months to enjoy unlimited internet. I was explicitly told that I will not be charged anything additional for internet usage. So I went ahead and asked for de-activation of my BB299 plan and then to active the BB2499 plan. However, I was shocked then when my service was disconnected for more than 3 entire days (for which I had also lodged another complaint with vodafone care). However after being disconnected from the blackberry service due to vodafone's fault for 3 entire days, the BB2499 plan was activated on the 4th day. At that time I thought this might be a one time problem that I have had to face, but I was wrong.

I have recently received bill after activation of the BB2499 service and was completely shocked and tensed to see an additional charge of INR 1158.40 against Vodafone live! usage. On receipt of the bill, I immediately called 111 in order to inform them about the incorrect bill. I was confirmed by the customer care executive that there has been an error and I will get a call from another vodafone executive in order to fix the same. I did not receive any call for 3-4 days then I decided to call back 111 again.This time I spoke to someone called Vijendra who apart from being not co-operative, also told me that what was told by his colleague was wrong and that I will need to check with 55666 in order to check whether there has been Vodafone live! usage or not. He also told me that I should get Vodafone live! service de-activated (which in the first place I did not get activated). I then called 55666 (all this time wasting my precious time in order to justify some amount that I should not be paying) and talked to Ms. Archana. She guided me to check my phone settings in order to check whether Vodafone live! usage has been done and confirmed that my phone settings are such that Vodafone live! charges should not have been present in my bill. She told me then to call up 111 again in order to tell them that I have checked with her that Vodafone live! charges should not have present and that if they do not agree, then I should take her in conference to confirm the same. She even mentioned that if she is unable to take the call then I should ask the person who answers the call to confirm with her the same and she will inform about the error.

Then I called up 111 again and this time also the person whom I spoke to agreed that the charges are incorrect but that he is not authorized to refund the charges since they cannot refund more than 100-200 rupees through the Vodafone Care service. He suggested that I should visit a nearby Vodafone Store and that there surely my issue will be resolved.

So wasting yet a lot of my time again, I went to the nearest Vodafone Store (in Nerul east navi mumbai) and met the executive Faiz there. He said that no usage is being shown for Blackberry service. He then told me to talk to Ejaz who in turn told me that if you do video streaming or check facebook videos, then there can be charges and that these services will be used through Vodafone live!. This was the first time that I was hearing that there are additional charges for Video Streaming and that I what I was promised when the BB2499 plan was explained to me was completely false since I was told that I will not be charged anything apart from the 2499 every six months for using the Internet. He did not listen to me .I then also told them I did not know how to use Vodafone live! at all and that previously with the 299 plan I used to get an error is any service was not accessible through Blackberry service. Ejaz justified that this was not the case with BB2499 plan and that in case of BB 2499 plan whatever is not accessible through blackberry service will be charged through vodafone live! I was in a complete state of shock at this point and was unable to believe how a company like Vodafone can cheat their customers by charging for certain services without asking or even informing about the same before taking their money. Ejaz then told me to call up 55666 in order to confirm the usage and there I spoke to Ms. Rajlaxmi who in turn spoke to Ms. Archana and then she told me that she is from technical team and will not be able to resolve my matter and that I need to talk to the Vodafone person.
I again talked to Ejaz and he told that I should give a complaint for the same to Faiz. When I asked Faiz to write a complaint and request for refund all he did was that he gave me the vodafonecare.[protected]@vodafone.com email id and told me write the entire happenings at that email id in order to resolve my issue and cancel the extra charges of INR 1158.40.
Sir, I am writing to you since I feel all my effort for saving my hard earned money being looted by Vodafone is going in vain and that all I am getting is a door-to-door hit by all vodafone executives who do not care for their customers.

I hope bringing the matter to your notice will bring me justice by cancelling the INR 1158.40 charges in my bill and also any Vodafone live! charges in my next bill.

I wrote the above mentioned details to the vodafonecare.[protected]@vodafone.com and the vodafone nodal officer. Today I got a call from some Ms. Ruby and all she did was justify that what has been sold has been sold and that I will have to bear the charges. She also told me that the plan details are mentioned on the website whereas when I activated the plan, the details were not present online. So I am completely in a mess here and do not want to pay extra to vodafone for misselling me the package.

I hope you can guide me how to get justice in this case.

Kind Regards,
Tushar Bansal
98333xxx95

Respected sir,

I have lost my LG mobile phone and vodafone sim card.My Mobile number is [protected].Please block my mobile number.I will submit my photograph and ID proof in nearst vodafone hub tomorrow.

Faithfully

Rajeev P R
Panamparambil H
Gandhi gram
Irinjalakuda.
[protected]

I am Sandeep; I recently applied for a postpaid Vodafone service (Corporate CUG) three weeks back. My VODAFONE number [protected]
The Vodafone Sales Representative was Mr. Sandeep (Contact number - - [protected])

I was informed that the sim card would be activated in two days, but the verification process took more than 4 days despite the fact that I provided my Company Address as it was a Corporate CUG. I had to keep calling them every day after 2 days to check the status of the activation and finally after 4 days, I got my SIM CARD activated.

I was also informed that, I need to provide my RESIDENCE ADDRESS once I move into a new house/flat here in Pune. Accordingly, I called up the SALES PERSON and provided him with my FLAT ADDRESS the day I moved in. Vodafone Customer Care executive fixed an appointment for 9th February, 2011, ADDRESS VERIFICATION (at my new ADDRESS), but no one from VODAFONE turned up. I was waiting till 11 AM, but it was vain. I called them on two consecutive days but there was no response from them. However my card was active till 12th February, 2011.

12th February, 2011. Morning at 11 AM, the Vodafone sim was again de-activated. I had to chase the SALES Rep Mr. Sandeep to know the reason for the same. I was told that, the photocopy of my driving license isn’t clear and I had to produce a new photocopy where the image was clear. Accordingly, I produced a new photocopy following which I was told that SIM would be activated by evening.

12th February till date, the SIM CARD is still under DE-ACTIVATED mode and the only response I get from the VODAFONE SALES REPRESENTATIVE is, I have spoken to the Senior Authority and your issue will be sorted out.

When I speak with the Vodafone Customer Care Executives at 111, the only response I get is, your verification will be processed, SORRY for the Inconvenience.

I am totally disappointed with such a service and have never experienced such a poor response from a Service Provider in my 7 years of mobile usage. If there is no single person, who takes responsibility in answering my query, it is high time that I cancel this service and go for other service providers who care their customers well compared to Vodafone. Well, I can even bear the amount I have spent for communicating with Vodafone Service People, from another sim card which was a ROAMING one.

Kindly provide a reply on this so that I can take a decision whether to continue Vodafone or not. I am available at
[protected]@gmail.com

dear sir,

I was using vodafone post paid connection (no:[protected]). I had given request at their Kollam beach road store one year back by paying total outstanding amount. That time their customer care executive informed that , the security deposit of Rs.500/- will be returned to me once the same get closed and the cheque will be despatched to my address. Till now I have not received that. Anyway now the vodafone people have send me a legal notice saying that Rs.170/- is outstanding in my account which I have to pay them otherwise they will initiate legal action.

I am facing an absolute harassment from Vodafone team. KIndly take action aganst them and help me to get my security deposit refunded .

Unnikrishnan nair
Krishna Nivas
Valanchery,Malappuram
Kerala-676552;

My mobile number is [protected] , since 2005 I am using this number and service provides is Vodafone. When I had taken this number in 2005 the Vodafone agent said [protected] is a fancy(premium) number ,so he had charged 800 for fancy number. As this happened 6 years back I lost my payment receipt, Now I want to use MNP and want to change the service provider. But Vodafone customer team is saying that as per their records i didn’t paid any extra money for fancy number and if I want to change the service provider I need to pay 1000 RS now. usually service provides charge money for premium numbers before allocating to customers.. but in my case they are asking now again. Please help me in this regards.

Dear Team

The below mail I have written to vodofone but still i am not getting any reply --

The mail was address to -- rashna.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com and Corporate.[protected]@vodafone.com

Please solve my issue --
I have a confirmation mail from your team dated 01/01/2011 that my payment of Rs60 which was due as per the bill generated on 11/12/2010 was credited to my account and that was reflecting in the bill which was generated on 11/01/2011 in the Payment Column

Now in the current bill dated 11/02/2011 an adjustment of Rs60 is showing in the bill which i confirmed from the Customer care that it is the due of 11/12/2010 bill and the amount of Rs60 is not credited to my account.

I am totally fed-up with you people. Firstly you are not crediting my on-line payment and for that i am sending you a mails after mails and on top of that Now you are telling that the 11/12/2010 bill amount of Rs 60 is not credited???

Is it a JOKE ?? -- Are you Joking with you customers??

If you are not making the things straight -- I will definitely write a Mail to CONSUMER FORUM and will mention the harassment that I am going through

For your reference i have pasted the snap shot of the following:-
1) Recent Bill dated 11/02/2011
2) Previous Bill dated 11/01/2011
3) The confirmation that I received from your end that I have made the payment of Rs60

Please reply and confirm me regarding my account status and before that I am not going to make any payment.

pls send me my incoming / outgoing call details with number / call duration, from 01st Feb`11 onwards

My Mobile # [protected]

this is santosh from srikakulam using vodafone prepaid number [protected]...

My balance is deducting from vodafone care from last 7 days without any prior information....
because of activating caller tune ...

I am complainting the voda care for sevral times but they do not response for my request ..

I am getting irritating from deducting the balance after getting complaint to vodacare for many times ... they regularly deducting my balance ... they do not give any response and they do not deactivating the caller tune after the complaint also...

i am post paid consumer of vodafone and my mobile no is [protected] i first took porting no by sending my mobile no to 1900 on 22/01/2011 my porting code was vm118867 and i lodge porting request with tata docomo on 31/01/2011 my request for porting was rejected by vodafone on the ground that the number or range is in contractual obligation i waited for few days and contected tata docomo they told me to contact vodafone gallary i contected vodafone gallary and asked for mnp request rejection they told me that there is no objection for rejection of my mnp request and told me to pay my useage charges of rs 171 from 18/01/2011 to 10/02/2011 and i paid rs 180 by cash in vodafone gallary itself and obtained receipt i again contacted tata docomo gallary on 14/02/2011 and inquired about my mnp request they told me to obtain porting code and apply for fresh mnp request i filled up the form ond the obtain fresh porting code which is vm 168897 and tata docomo representative sent sms for my porting request and i immetiately again received sms from vodafone rejecting my request for mnp on due to legal reason and requsted me to call on[protected] hence i request to look into the matter and reply me immediately

Dear Sir,

My name is Ripu Daman Singh S/o Shiv Karan Singh, resident of Plot no.9 Angira Nagar Jhotwara jaipur.
I have a Corporate plan Of Vodafone postpaid (Genpact) from last 5months. Since i have taken this connection i have paid all my bills in advance to vodafone , and i always requested them to increase my credit limit as the starting credit limit was of only 496 Rs. I have talked several times to the customer care but they always unsatisfied me with their wrong answers. last month i visited the main Vodafone store located at Gaurav towers in Malviya Nagar, where i have submitted a written application along with my id proof of company requesting them to increase my credit limit, as i usually talk of about 2500 to 3000 rs.But that time they told me that you to deposit some security amount to increase your credit limit. On 9th feb i deposited 500 rs through my debit card in advance just to avoid that they dont barge my calls. On 10th feb 2011 I again deposited 500Rs as security amount.After which i expected to have increase credit limit from 496 to 1000Rs. But it never happened .From last 3 days i have called several times to customer care and visited vodafone several times but they are not resolving my problem.
My account current status is like that 592 Rs paid in advance ,and 500rs as security amount, with a credit limit of rs 500 only but still my calls are barged . I just want to know a simple reason why i have deposited 500rs ,just to increase my credit limit Rs 4 only.And above all an executive name Mandeep singh has talked so badly and rudely to my sister on call whn she tried to sort out the problem. We requested him to connect us to his manager but he reffused saying that there is only one Manager, when we asked him to give his employee code or official id as we want to complaint against him, he refused to provide us anything with a rude tone. Now my current situation is like crap. I request you Please help me out or tell me some solution for this .

For proofs i Am attaching few screen shots documents.

Thanks & Regards
Ripu Daman
[protected]

Dear Sir,

i have purchased 4 postpaid connection from vodafone company.
Numbers provided by Mr Pawan no [protected]
when numbers are given to me provider told me that both numbers are
unlimited free to each other. but when bill reached to me there is no
unlimited connections so thats why my bill of vodafone number goes to
1588.00 for the last month.
when i m going to vodafone store at jamalpur they told me numbers
are free to each other and i called to Mr pawan he give me number of Mr Dharuv his
number is [protected] he also told me that number are unlimited free to
each other.
i tried lot to solve this issue but all invain.
Now ougoing of my number [protected] is barred even i have deposited my
bill on dated 10-02-11 Reciept No 059106 dated 10 Feb after many time calling to customer care no one listening my problem.
This is for your kind information that i m not responsible to make
paymants of my any kind of dues of my all numbers.
Kindly disconnect my all connections i dont want to use this kind of
service.
after many time talked to vodafone store at Jamalpur Number is
[protected] no one listened to my issue.
i m requesting you to disconnect all my connections.
Thanking you,
Sanjiv Dhiman

[protected]
[protected]

I have been trying to deactivate the Caller Tune feature for about four months now. Every time I call the customer care and lodge a complaint, I am told that the service will be deactivated in a couple of days but I don't see that happening. I already have about three service request numbers of my complaints. Each month, an amount of 30 INR is being deducted from my balance towards this service that I never wanted in the first place. Is there something I can do about it? Is there a way to escalate it? I have already called them up five to six times and I am fed up of it. I didn't want to exercise the MNP option just because of this but it looks like I don't have any other go.

Is this the kind of customer care that Vodafone strives to provide us?

Murali

I,Pawan from chandigarh is a prepaid customer of vodafone([protected]).They deducted rs 30 from my account on basis of GPRS ...inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected its very harrassing being customer of such a company.. the call had been taken by some .. cce's.. 8times i had made a call to customer care . .. .. this is not happend only for me
it has happend whole the customer .. so when i tried to talk to customer care,i am unable to call there,. so i just want to say to vodafone either
return my deducted amount or i have to go to consumer court....
this service make a customer as fool ...

My Vodafone connection no.[protected]. Am living in qatar, presently am using this vodafone connection in qatar with international roaming active. From past month am receiving the message "LAST CALL CHARGE IS RS 115.00". Vodafone detecting charges from my account without answering any incomming calls and without making any outgoing calls. I spoked with the customer care and my complaint no. is "[protected]" on the date "09/02/2011", Today i called the customer care and they told "incoming call is registered in their system". After i told to disable the incoming calls from my mobile number. But they disaggreed to disable. Kindly take this issue and please resolve about this subject.

SENTHIL KUMAR

dear Sir,
I have BSNL no.[protected] which I had been ported to VODAFONE.my porting code BR857726 dt.5 FEb .now my number was dead from last night 10.45PM BSNL sent me clearance massege to me yesterday at 5.PM .plz do action for immediate starting service .
thanks
Pawan Jhanwar
13-02-11
contact no.[protected]

My name is Avinash from Hyderabad, my mobile number is [protected] which I've ported in from Airtel network because of great offers in Vodafone, I am requesting you to kindly let me the know the remaining balance of my message validity and balance as I've recharged with RC28 with which I can get 3000sms valid for 10 days as I am unable to know the details of that messages on my mobile and from the customer care also, I request you to kindly help the customers by letting them to know heir message balance.

And it would be more better if you introduce a long SMS pack for 6 months or 1year as in TATA DOCOMO if the customer recharges with RC88 the customer will get Rs.0 talktime with 1ps local & national SMS valid for 6months as nowadays the customers are showing interests in SMS packs mostly,

And at the same time if you also start the CELL INFO TOWER area name as default area for an example if I am at a place named ABIDS in hyderabad & the CELL INFO DISPLAY shows the offer like *567*71#30songsRs3/day like this if i am crossing the areas i am getting these offers in display, it would be better if you delete the offer services & start the area names as it is already being showed in the other networks like BSNL mobile & Airtel does.

Hoping to see the change as early as possible

My phone number is [protected][Mumbai circle]. 10-12 days back I have placed port in request to Reliance from Vodafone. after few days Vodafone rejected Port out stating contractual obligation. I visited vodafone store, they said since mine was corporate postpaid plan i can not move out of vodafone, you will first have to move individual plan then only you will be able to move out of vodafone. so i moved to normal vodafone plan. After that also, MNP was not happend. I contacted reliance customer care, they said its in progress. I contacted vodafone customer care, they have given funny answers. when i called first time vodafone customer care on 11th Feb, they said your ISD, GPRS service are active so you will not be able to move out of Vodafone, you must first deactivate it. I deactivated that. I again called again vodafone customer care on same day, this time some differenet story. They said you are still showing as a corporate customer in vodafone system, hence you will not be able to port out of vodafone. I argued with them for some time but no luck. finally they said you call retentaion department of vodafone and ask them the MNP status. so I again call them and asked them for transferring call to retentaion dept., but customer care guy said there is a technical difficulty in retenation dept. so he is not able to connect. They will call me in 24 hrs. Next day 12th Feb i visited nearest vodafone store[Kharghar] and asked about my MNP status, this time also different answer. They said you will have to submit fresh application to vodafone. I can clealry see a harasment from Vodafone. I have paid all my bills also, but vodafone is not releasing my number to Reliance.

From
Bhavesh Lad
[protected]

This is in regards to continously harrasing from a Vodafone No.[protected] to my no. Hence request you to pls immediate action against the person who belongs to the no.

Contact Person
Nikhil Ruia
#[protected]

Dear sir,

am getting diverted calls from some unknown vodafone number
[protected]. His calls diverted to my number and He may be used my number knowingly and unknowingly to divert his calls. I called to call center on this issue but no proper solution . please give the number detials or blok his number to divert his calls and also sending messges from wat 2 sms. am not geeting who is he. please respond as early as possible.

Thanks